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Anywhere365 Reviews & Product Details

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.

Seller

Anywhere365

Discussions

Anywhere365 Community

Languages Supported

German, English, French, Dutch

Overview by

Hans Kramer

Pricing

Pricing provided by Anywhere365.

Request Pricing for the Attendant Console for Microsoft Teams

1 License

Request Pricing for Dialogue Cloud for Microsoft Teams

20 License

View More Pricing Information

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Anywhere365 Media

Anywhere365 Demo - Attendant Console for Microsoft Teams

Built with your phone operator in mind, our Attendant Console for Microsoft Teams is set to become your receptionist’s best friend. Innovative, intuitive and powerful features they will love, with the reception experience you deserve.

Combining the powerful Power BI tool of Microsoft with the advanced data of Anywhere365 gives the user an dashboard which can be altered to any style or form. Simple connect to the database and drag and drop the graphics in to place.

The powerful desktop tool for contact center agents and knowledge workers. Standalone or integrated to Dynamics 365, Salesforce, ServiceNow or Microsoft Teams, WebAgent provides users with cloud-based omnichannel contact center, CRM and workstream collaboration functionality in a unified desktop...

Anywhere365 Demo - WebAgent in Microsoft Teams (Realistic View)

Improve workforce efficiency and personalize the customer experience by giving users the communications, collaboration and CRM tools they need in a single Microsoft Teams desktop interface.

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Sujit K.

Assistant Manager Technical

Mid-Market (51-1000 emp.)

8/20/2023

"Anywhere365 - Easy to use, Feature Rich and Affordable!"

4/5

What do you like best about Anywhere365?

It is user friendly and affordable software with lots of feature.

It is Integerated with Office 365.

We are able to add Unlimited Agents in you contact center.

Provides open API graphical proagmming environment.

It is Integerated with Microsoft Azure. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

I have observed that there are plans category . All features are not available in all plans which might be frustrating. Besides I found it very useful.

UCC services has max. capacity for concurrent dialogue box. 500 without audio recording and 350 with audio recording. Review collected by and hosted on G2.com.

What problems is Anywhere365 solving and how is that benefiting you?

Scenario- We were getting a large no. of customers enquiry through various channels including phone calls ,live chat and queries from social media. We wants to provide excellent customer support with efficiently managing these interactions.

Solution- 1) Uinfied Communication : We setup Anywhere 365 to integerate all modes of channels into a single platform including calls, chats, social media messages.

2) Effective Routing : Technical questions are directed to specialized team, while simple enquires got to agents with expertiest in that area.

3) Integeration to CRM :Anyhwere365 easily integerated with company CRM , through which agents are easily fetching the History details of order and customers. Review collected by and hosted on G2.com.

shilpa g.

I work as a functional as well as automation tester

Information Technology and Services

Enterprise (> 1000 emp.)

4/8/2025

"Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel"

5/5

What do you like best about Anywhere365?

Anywhere365 is fully embedded into the Microsoft 365 ecosystem. Users can handle calls chats and more directly from Teams. Supports remote and hybrid teams across time zones. Real time translation supports multilingual operations. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

The setup pricing can be a little high especially for smaller businesses. Some advanced feature requires additional liscensing. some workflows may not be configurable without coding knowledge. premium support plans may be necessary for urgent issue resolution. Review collected by and hosted on G2.com.

What problems is Anywhere365 solving and how is that benefiting you?

Anywhere365 unifies all communication channel into a single omnichannel platform, giving agents and teams 360-degree view of all interactions. it integrates natively with MS teams and external tools like salesforce, servicenow, making the workflows smoother and data more accessible. It offers better compliance and security. Review collected by and hosted on G2.com.

SHUBHAM B.

Sr. US IT Recruiter

Small-Business (50 or fewer emp.)

4/26/2025

"User Experience focused UI"

4.5/5

What do you like best about Anywhere365?

It has a Made adjusting all the workflows for users very Easy.

Good Userinterface and easy to understand . Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

No dislikes As such i am yet to Experience anything Negative. Review collected by and hosted on G2.com.

Devang G.

Software Development Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

4/15/2025

"Very useful but costly for such org"

4/5

What do you like best about Anywhere365?

Easy integration, also gives automation features Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

In starting faced complex for setup, I feel higher costs for my org Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

1/29/2025

"Great Product"

3.5/5

What do you like best about Anywhere365?

I like it because it works well with Teams and makes communication easier. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

At times it can be complex to set up for new users. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

10/22/2024

"Anywhere is Everywhere with Anywhere365"

3.5/5

What do you like best about Anywhere365?

Anywhere365 is super easy to use and the ability to transfer so quickly helps when training new employees. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

The multiple Tabs that are a little confusing until you really dive in. Review collected by and hosted on G2.com.

Anukasha S.

Clinical Psychologist

Enterprise (> 1000 emp.)

3/19/2021

"Leading communication center and platform for conversation control"

4.5/5

What do you like best about Anywhere365?

No extra device application configuration is required, we could easily integrate our skype. Includes on the tab Phone Call authorization in-pane call control network. Providing absolute smooth customer experience with the operator and manager. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

we would like to see add improvement In the team's client , also seamlessly accessible single-click. ServiceNow logs, which are important for a specific conversation Review collected by and hosted on G2.com.

Sharath P.

IT Analyst

Enterprise (> 1000 emp.)

11/19/2019

"A Software which aims for cost effective and quality dialogue box for the customers"

3.5/5

What do you like best about Anywhere365?

It can produce right dialogues to the right customers with quality and it can be integrated with different on market chat services and one of it is the Skype for business. This helps an agent to approach a customer with right content and understand what they require.

Hence eliminating the confusion or escalations. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

Still exploring hence did not get any drawbacks till now Review collected by and hosted on G2.com.