# Anywhere365 Reviews **Vendor:** Anywhere365 **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.1/5.0 **Total Reviews:** 8 ## About Anywhere365 What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. ## Anywhere365 Pros & Cons **What users like:** - Users highlight the **ease of use** of Anywhere365, making it simple for new employees to train and adapt. (3 reviews) - Users appreciate the **efficiency** of Anywhere365, finding it easy to adjust workflows and streamline communication. (3 reviews) - Users value the **user-friendly integration with Microsoft 365** , enabling seamless communication and workflow management across platforms. (3 reviews) - Users value the **seamless integrations** of Anywhere365 with Microsoft 365, enhancing collaboration and efficiency across platforms. (3 reviews) - Users value the **easy integrations** with Microsoft 365, enhancing communication and efficiency across remote teams. (2 reviews) - Easy Setup (2 reviews) - Integration Capabilities (2 reviews) - Reliability (2 reviews) - Sharing Ease (2 reviews) - Simple (2 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially due to complexity and high initial setup costs. (4 reviews) - Users find the **complex setup** process challenging and costly, especially for new users navigating numerous tabs. (3 reviews) - Users find the **complex usability** of Anywhere365 challenging, particularly during setup and navigation for new users. (3 reviews) - Users find the **difficult setup** process challenging and potentially costly, especially for smaller organizations. (3 reviews) - Users struggle with a **steep learning curve** due to complex setup, high costs, and confusing multiple tabs. (3 reviews) - Complex Features (2 reviews) - Expensive (2 reviews) - Lack of Features (2 reviews) - Limited Features (2 reviews) - Setup Difficulty (2 reviews) ## Anywhere365 Reviews ### 1. Anywhere365 - Easy to use, Feature Rich and Affordable! **Rating:** 4.0/5.0 stars **Reviewed by:** Sujit K. | Assistant Manager Technical, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Anywhere365?** It is user friendly and affordable software with lots of feature. It is Integerated with Office 365. We are able to add Unlimited Agents in you contact center. Provides open API graphical proagmming environment. It is Integerated with Microsoft Azure. **What do you dislike about Anywhere365?** I have observed that there are plans category . All features are not available in all plans which might be frustrating. Besides I found it very useful. UCC services has max. capacity for concurrent dialogue box. 500 without audio recording and 350 with audio recording. **What problems is Anywhere365 solving and how is that benefiting you?** Scenario- We were getting a large no. of customers enquiry through various channels including phone calls ,live chat and queries from social media. We wants to provide excellent customer support with efficiently managing these interactions. Solution- 1) Uinfied Communication : We setup Anywhere 365 to integerate all modes of channels into a single platform including calls, chats, social media messages. 2) Effective Routing : Technical questions are directed to specialized team, while simple enquires got to agents with expertiest in that area. 3) Integeration to CRM :Anyhwere365 easily integerated with company CRM , through which agents are easily fetching the History details of order and customers. ### 2. Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel **Rating:** 5.0/5.0 stars **Reviewed by:** shilpa g. | I work as a functional as well as automation tester, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Anywhere365?** Anywhere365 is fully embedded into the Microsoft 365 ecosystem. Users can handle calls chats and more directly from Teams. Supports remote and hybrid teams across time zones. Real time translation supports multilingual operations. **What do you dislike about Anywhere365?** The setup pricing can be a little high especially for smaller businesses. Some advanced feature requires additional liscensing. some workflows may not be configurable without coding knowledge. premium support plans may be necessary for urgent issue resolution. **What problems is Anywhere365 solving and how is that benefiting you?** Anywhere365 unifies all communication channel into a single omnichannel platform, giving agents and teams 360-degree view of all interactions. it integrates natively with MS teams and external tools like salesforce, servicenow, making the workflows smoother and data more accessible. It offers better compliance and security. ### 3. User Experience focused UI **Rating:** 4.5/5.0 stars **Reviewed by:** SHUBHAM B. | Sr. US IT Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2025 **What do you like best about Anywhere365?** It has a Made adjusting all the workflows for users very Easy. Good Userinterface and easy to understand . **What do you dislike about Anywhere365?** No dislikes As such i am yet to Experience anything Negative. **What problems is Anywhere365 solving and how is that benefiting you?** It has given me better possiblities of Monitoring and Tracking application. This has made work so much easy relases a bunch of work load ### 4. Very useful but costly for such org **Rating:** 4.0/5.0 stars **Reviewed by:** Devang G. | Software Development Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Anywhere365?** Easy integration, also gives automation features **What do you dislike about Anywhere365?** In starting faced complex for setup, I feel higher costs for my org **What problems is Anywhere365 solving and how is that benefiting you?** provides voice integration, enabling seamless call management and routing... Improved customer service and response ### 5. Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Anywhere365?** I like it because it works well with Teams and makes communication easier. **What do you dislike about Anywhere365?** At times it can be complex to set up for new users. **What problems is Anywhere365 solving and how is that benefiting you?** I use it to streamline call routing to improve efficiency. ### 6. Anywhere is Everywhere with Anywhere365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Anywhere365?** Anywhere365 is super easy to use and the ability to transfer so quickly helps when training new employees. **What do you dislike about Anywhere365?** The multiple Tabs that are a little confusing until you really dive in. **What problems is Anywhere365 solving and how is that benefiting you?** Anywhere 365 is solving long drawn out customer support interactions. It helps connect us with our customers quickly and efficiently so we can get back to working on the product. ### 7. Leading communication center and platform for conversation control **Rating:** 4.5/5.0 stars **Reviewed by:** Anukasha S. | Clinical Psychologist, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Anywhere365?** No extra device application configuration is required, we could easily integrate our skype. Includes on the tab Phone Call authorization in-pane call control network. Providing absolute smooth customer experience with the operator and manager. **What do you dislike about Anywhere365?** we would like to see add improvement In the team's client , also seamlessly accessible single-click. ServiceNow logs, which are important for a specific conversation **Recommendations to others considering Anywhere365:** I could highly recommend to any organization **What problems is Anywhere365 solving and how is that benefiting you?** The ServiceNow connector helps users of Skype for Business and Anywhere365 to enhance conversations through context. ### 8. A Software which aims for cost effective and quality dialogue box for the customers **Rating:** 3.5/5.0 stars **Reviewed by:** Sharath P. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Anywhere365?** It can produce right dialogues to the right customers with quality and it can be integrated with different on market chat services and one of it is the Skype for business. This helps an agent to approach a customer with right content and understand what they require. Hence eliminating the confusion or escalations. **What do you dislike about Anywhere365?** Still exploring hence did not get any drawbacks till now **What problems is Anywhere365 solving and how is that benefiting you?** We are able tackle users in a systematic way and the dialogues given by an agent is so simple and understandable to each user who is in the other end. It can also be arranged or manage different dialogues as per requirement. ## Anywhere365 Discussions - [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for) - [View Anywhere365 pricing details and edition comparison](https://www.g2.com/products/anywhere365/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A24%3A13+-0500&secure%5Bsession_id%5D=6b9d2722-1a49-4a62-b7fd-7e86ff9b4edb&secure%5Btoken%5D=98a22f312b6da6b041e08597cf5ba68602bf5e8ac8f9e2f71c78c469b50393f9&format=llm_user) ## Anywhere365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage - Open Listening **Compliance** - Regulations - Updates - Exemptions **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Management** - Scrubbing - Blocking - Campaign Management - Screening **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Platform** - Mobile User Support - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Anywhere365 Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)