I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is very smooth and intuitive. It comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend!

We run a D2C brand on Shopify and Zaapi has honestly been the most complete customer experience platform we've used. What sets it apart is how seamlessly it brings together all our communication channels (WhatsApp, Instagram, Facebook, email, and our website's live chat) into one clean, unified inbox. Our whole team can collaborate on conversations without anything falling through the cracks. The analytics dashboard gives us real visibility into response times and team performance, which has helped us raise our support standards significantly. On top of that, their AI automation now handles over half of our incoming enquiries, which has freed up our CS team to focus on more complex issues. Where Zaapi really shines for us is WhatsApp. We've set up automations to funnel new leads into our WhatsApp community (now over 2,000 members) and built cart recovery flows that have noticeably improved our conversion rates. On the marketing side, we ran a single WhatsApp broadcast during a recent product drop and it drove roughly $300K in sales. The ROI was incredible. We evaluated several alternatives before settling on Zaapi, including Tidio, Intercom, Respond.io, Sleekflow, and Gorgias. None of them matched Zaapi's combination of pricing, user experience, and feature depth for a Shopify-native brand like ours.

Solve my hassle signing in/out for over 50 accounts a day with just a single platform