After using the system, this reviewer finds it user-friendly but notes that it does not provide accurate information. The glitches can be frustrating, leading to hidden conversations until a message is sent.

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Summarized using AI

US

Usman S.

Manager - Inventory Control & Information Technology (IT/ IC)

Mid-Market (51-1000 emp.)

4/23/2024

"Great"

2.5/5

What do you like best about Captivated?

Flawless Functions

Friendly Software

Ease of use Review collected by and hosted on G2.com.

What do you dislike about Captivated?

there's nothing to dislike, everyone should have to learn first before using it. Review collected by and hosted on G2.com.

JG

Jade G.

Intake Coordinator

Small-Business (50 or fewer emp.)

1/24/2023

"Great innovative tech, some glitches but overall innovative"

4/5

What do you like best about Captivated?

I really like being able to text my clients without having to give out my personal number, and I love that I can use my own mobile phone to see the application. The user interface is smooth and I understand how to set up the messages. Review collected by and hosted on G2.com.

What do you dislike about Captivated?

Sometimes the app logs me out and does not save the password, so I have to enter it every time. Also sometimes the app refuses to run in the background so it's stuck on my screen. Review collected by and hosted on G2.com.

CB

Chuck B.

S

Small-Business (50 or fewer emp.)

1/6/2022

"A great way to text for businesses"

4.5/5

What do you like best about Captivated?

Being able to give out our main office land line and having customers across different managers being able to text customers. We can route incoming texts to certain managers while the customers can text the one main line. Each manager doesn't have to give out their personal cell phone to text people. Plus you can text from your computer and not just your phone. Review collected by and hosted on G2.com.

What do you dislike about Captivated?

Managing the data is a pain when we keep adding users but that is not their issue it is more of an issue of us growing. If people sign up using our form sometimes we have to route the first text to the specific manager but once that is done it is set. Review collected by and hosted on G2.com.

Recommendations to others considering Captivated:

Please check this out if you are looking for a text solution or customer support solution. They have other features for other types of businesses too. Review collected by and hosted on G2.com.

What problems is Captivated solving and how is that benefiting you?

Having to give out personal cell phone numbers to customers but offering text. Texting customers when there is something important is beneficial since people read texts quicker than emails. Review collected by and hosted on G2.com.

AE

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

12/28/2021

"Awesome!"

5/5

What do you like best about Captivated?

What I thought was most helpful was how easy the website was to use and understand, especially for someone who is not very tech savy! So, great product I would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Captivated?

I am very new to using this site but still have not found one thing I wasn't crazy about. So far it's been smooth sailing. Maybe after using it for some time I would be able to list things I could see improvement for but for now all is good! Review collected by and hosted on G2.com.