--- title: Captivated Reviews meta\_title: 'Captivated Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Captivated works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 5 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Captivated Reviews & Product Details Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers. * * * Seller [Captivated](https://www.g2.com/sellers/captivated) Discussions [Captivated Community](https://www.g2.com/products/captivated/discuss) Show More ## Top-Rated Alternatives [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,110) ](https://www.g2.com/products/podium/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,882) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/captivated/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) ![Leonard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard A.") LA Leonard A. assistant manager Small-Business (50 or fewer emp.) 4/2/2024 "does not populate accurately" 2/5 What do you like best about Captivated? system glitches , hides converations until you send a message very nerve wrecking Review collected by and hosted on G2.com. What do you dislike about Captivated? everything! system does not give accurate info Review collected by and hosted on G2.com. What problems is Captivated solving and how is that benefiting you? they solve every problme in a timely manner and respond quickly to your needs . Review collected by and hosted on G2.com. Show More 10/2/2024 Validated ReviewerIncentivizedSource: G2 invite ![Usman S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Usman S.") US Usman S. Manager - Inventory Control & Information Technology (IT/ IC) Mid-Market (51-1000 emp.) 4/23/2024 "Great" 2.5/5 What do you like best about Captivated? Flawless Functions Friendly Software Ease of use Review collected by and hosted on G2.com. What do you dislike about Captivated? there's nothing to dislike, everyone should have to learn first before using it. Review collected by and hosted on G2.com. What problems is Captivated solving and how is that benefiting you? To interact with our customers, answer to customer live Review collected by and hosted on G2.com. Show More 5/26/2024 Validated ReviewerIncentivizedSource: G2 invite JG Jade G. Intake Coordinator Small-Business (50 or fewer emp.) 1/24/2023 "Great innovative tech, some glitches but overall innovative" 4/5 What do you like best about Captivated? I really like being able to text my clients without having to give out my personal number, and i love that i can use my own mobile phone to see the application. The user interface is smooth and I understand how to set up the messages. Review collected by and hosted on G2.com. What do you dislike about Captivated? Sometimes the app logs me out and does not save the password, so I have to enter it every time. Also sometimes the app refuses to run in the background so its stuck on my screen Review collected by and hosted on G2.com. What problems is Captivated solving and how is that benefiting you? There are not many applications that smoothly allow you to contact so many people at once and for the business side, it is very beneficial as I can massively reach people as needed. Review collected by and hosted on G2.com. Show More 3/28/2023 Validated ReviewerIncentivizedSource: G2 invite CB Chuck B. S Small-Business (50 or fewer emp.) 1/6/2022 "A great way to text for businesses" 4.5/5 What do you like best about Captivated? Being able to give out our main office land line and having customers across different managers being able to text customers. We can route incoming texts to certain managers while the customers can text the one main line. Each manager doesn't have to give out their personal cell phone to text people. Plus you can text from your computer and not just your phone. Review collected by and hosted on G2.com. What do you dislike about Captivated? Managing the data is a pain when we keep adding users but that is not their issue it is more of an issue of us growing. If people sign up using our form sometimes we have to route the first text to the specific manager but once that is done it is set. Review collected by and hosted on G2.com. Recommendations to others considering Captivated: Please check this out if you are looking for a text solution or customer support solution. They have other features for other types of businesses too. Review collected by and hosted on G2.com. What problems is Captivated solving and how is that benefiting you? Having to give out personal cell phone numbers to customers but offering text. Texting customers when there is something important is beneficial since people read texts quicker than emails. Review collected by and hosted on G2.com. Show More 7/6/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 12/28/2021 "Awesome!" 5/5 What do you like best about Captivated? What I thought was most helpful was how easy the website was to use and understand, especially for someone who is not very tech savy! So, great product I would highly recommend. Review collected by and hosted on G2.com. What do you dislike about Captivated? I am very new to using this site but still have not found one thing I wasn't crazy about. So far it's been smooth sailing. Maybe after using it for some time I would be able to list things I could see improvement for but for now all is good! Review collected by and hosted on G2.com. What problems is Captivated solving and how is that benefiting you? Communicating with customers and not having to give out my personal phone number so this makes time management so much better. It has increased performance so much that it's way easier to connect through text and a lot easier to reach people. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Captivated? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Captivated ](https://www.g2.com/products/captivated/discussions/new) GU Guest User What is Captivated used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-captivated-used-for) [ View all Discussions ](https://www.g2.com/products/captivated/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/captivated/pricing) ## Work at Captivated? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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