# Chatgen.ai Reviews **Vendor:** Chatgen.ai **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 5 ## About Chatgen.ai Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies. ## Chatgen.ai Pros & Cons **What users like:** - Users value the **time-saving** benefits of Chatgen.ai, efficiently managing responses to reviews and other tasks. (1 reviews) ## Chatgen.ai Reviews ### 1. Quick and easy responses! **Rating:** 4.5/5.0 stars **Reviewed by:** olivia j. | Site Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Chatgen.ai?** Helps me save time when replying to reviews, etc. **What do you dislike about Chatgen.ai?** Sometimes will have to change pumctuation to show a little emotion in the response **What problems is Chatgen.ai solving and how is that benefiting you?** How to efficiently and professionally respond to clients ### 2. Great Chats with CHatgen.ai **Rating:** 4.5/5.0 stars **Reviewed by:** Shashikant S. | CRM Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Chatgen.ai?** Chatgen has made a complex problem into a simple solution. Chatgen has saved numerous hours of complex chat flows etc bybmaking it simple **What do you dislike about Chatgen.ai?** Nothing related to product but the floating icons on the side is something I dislike **What problems is Chatgen.ai solving and how is that benefiting you?** Chatgen is helping us with retaining the users but not letting their interest die by letting us enable a complpete and complex chat which keeps our users engaged. ### 3. Great Experience with the Chatgen **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjay K. | Senior Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Chatgen.ai?** provides a large set of tools for creating chatbots with user-friendly UI **What do you dislike about Chatgen.ai?** Initial setup and customization are time-consuming and updating the chatbot is not as simple **What problems is Chatgen.ai solving and how is that benefiting you?** Chatgen gives the ability to create a chatbot with a user-friendly UI. It enhances sales and marketing efforts through automated conversations ### 4. Exemplary platform to boost User experience online. **Rating:** 5.0/5.0 stars **Reviewed by:** Sujit S. | Associate Vice President Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Chatgen.ai?** Loaded with effective, trendy and multifarious features. Simple Bot building platform with ready to use templates. Easy integration with major platforms, channels and tools. Extremely cost effective. Flexible Subscription Plans. No hidden agendas. Eager to help - Support function. **What do you dislike about Chatgen.ai?** Nothing specific. Best fit tool/platform to boost/scale digital business strategies. **Recommendations to others considering Chatgen.ai:** Most recommended, easy to build and above all most cost-effective tool in the market. **What problems is Chatgen.ai solving and how is that benefiting you?** Increase qualified leads from online traffic. Enhance online user's experience and engagement. Increase online sales conversions. Provide better customer support. ### 5. Best tool and team to get all your chatbot needs solved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Chatgen.ai?** - Easy to setup - Great support from the team - Best pricing plans for the features given - Calendar integration - Messenger integration **What do you dislike about Chatgen.ai?** - Need more AI-based features like FAQ bot **What problems is Chatgen.ai solving and how is that benefiting you?** Lead generation and Customer support automation - [View Chatgen.ai pricing details and edition comparison](https://www.g2.com/products/chatgen-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A58%3A24+-0500&secure%5Bsession_id%5D=c6a83044-13e2-4a70-9d86-21236c4f14b1&secure%5Btoken%5D=ec0c2a5fd1a6023b5a29988f48f4a5d164efb6e0b3800522306e6eaa69499e45&format=llm_user) ## Chatgen.ai Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatgen.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)