[ Zaapi Reviews ](https://www.g2.com/products/zaapi/reviews) [ Zaapi Reviews ](https://www.g2.com/products/zaapi/reviews) # Zaapi Pricing Overview [Editedit](https://my.g2.com/zaapi/pricings) Free Trial ## Zaapi Pricing Key Insights Last updated on Jul 29, 2026 * * * Zaapi offers **3 pricing editions** , starting from **$59** to **$134**. Zaapi pricing tiers are designed to support different usage levels and team sizes. Zaapi also offers a **free trial**. Compare the Zaapi pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Zaapi** for **custom pricing**. * * * Basic — $59 / 3 Users Per Month Pro — $97 / 3 Users Per Month Advanced — $134 / 3 Users Per Month Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Basic Starting at $59.00 3 Users Per Month For smaller businesses just looking to manage all their chat channels in one place. - AI Agent - Unified inbox (unlimited channels) - Unlimited conversations - LINE Broadcast - Basic analytics - Facebook & Instagram comment management - Marketplace review viewing Show More Pro Starting at $97.00 3 Users Per Month For growing teams that need some simple automations and insights to boost support efficiency. - AI Agent - Unified inbox (unlimited channels) - Unlimited conversations - LINE and WhatsApp Broadcast - Full Analytics - Facebook & Instagram comment management - Marketplace review viewing - Shopify & HubSpot Integrations - Automation Flows - Shopee & Lazada review management Show More Advanced Starting at $134.00 3 Users Per Month For businesses ready to build powerful chatbot workflows and fully automate customer chats with AI. - AI Agent - Unified inbox (unlimited channels) - Unlimited conversations - LINE and WhatsApp Broadcast - Full Analytics - Facebook & Instagram comment management - Marketplace review viewing - Shopify & Hubspot Integrations - Automation Flows - Shopee & Lazada review management - Webhook & HTTP Actions - Shopify Native Flow Triggers - Marketplace review automation - Marketplace triggers - Auto-translate messages with AI Show More Zaapi offers flexible, scalable pricing designed for businesses of all sizes that need AI-powered chat automation and omnichannel communication. What sets us apart is the unlimited integration and number of conversations on all our plans - we simply do not charge per channel or per conversation volume in anyway. Basic provides unlimited chat and the full AI Agent for smaller teams. Pro adds analytics, automation flows, and advanced integrations. Advanced includes everything in Basic + Pro, plus webhook triggers, premium integrations, and enhanced workflow control. All plans include 3–5 users (depending on package), with additional users available at a per-seat rate. AI usage is pay-as-you-go at $15 per 1,000 messages. All plans come with a 7-day free trial and support WhatsApp, Facebook, Instagram, LINE OA, Shopee, Lazada, TikTok Shop, and more. Pricing information for Zaapi is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zaapi must be conducted with the seller. Zaapi offers transparent pricing with no limits on channels or integrations. Customers can purchase plans, add users, or top up AI usage directly via credit card. Annual plans include discounted per-user and AI messaging rates. A full pricing calculator is available at www.zaapi.com/pricing Pricing information was last updated on March 31, 2026 Show More ## Zaapi Pricing FAQs Generated using AI Is Zaapi free, or does it offer a free trial? Zaapi does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Zaapi cost in 2026? According to G2 data, Zaapi pricing in 2026 starts at $59.00 and can reach $134.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Zaapi's official pricing page for the most current details. Who is Zaapi pricing best suited for? Zaapi's pricing is best suited for small businesses and mid-market teams in e-commerce, retail, consumer goods, and consumer services — particularly those operating across Southeast Asian marketplaces like Shopee and Lazada. G2 reviewers from small businesses (50 or fewer employees) dominate the review pool and consistently praise Zaapi's Basic and Pro tiers for consolidating LINE, WhatsApp, Facebook, Instagram, and marketplace chats. Mid-market reviewers in IT, cosmetics, and health care gravitate toward Pro and Advanced tiers for automation flows and AI workflows. Zaapi's Advanced tier suits Shopify-native D2C brands needing cart recovery flows, broadcast marketing, and deep automation without enterprise-level complexity or cost. What are the key differences between the free and paid versions of Zaapi? Zaapi offers no permanent free tier, but a 7-day free trial lets teams evaluate the full setup before committing. According to G2's pricing data for Zaapi, paid plans start at $59.00/month (Basic), covering unified inbox, unlimited conversations, AI Agent, LINE Broadcast, basic analytics, and Facebook/Instagram comment management. Zaapi's Pro tier ($97.00/month) adds WhatsApp Broadcast, full analytics, automation flows, and Shopify/HubSpot integrations. Zaapi's Advanced tier ($134.00/month) unlocks webhooks, Shopify native flow triggers, marketplace review automation, marketplace triggers, and AI-powered auto-translation. G2 reviewers confirm the trial was sufficient to configure AI and validate fit, with one reviewer completing full setup within the 7-day window. Is Zaapi considered good value for its pricing? G2 reviewers of Zaapi broadly rate it highly, with most reviews at 4.0–5.0 stars, suggesting strong satisfaction relative to cost. Multiple G2 users in retail, consumer goods, and luxury goods cite meaningful ROI — one reviewer reported $300K in sales from a single WhatsApp broadcast, and another noted 30% of inquiries resolved without human intervention. Recurring cons mention pricing as slightly high, particularly for extra agent seats and advanced automation locked to higher tiers. Reviewers who compared Zaapi against Zendesk, Gorgias, Intercom, Respond.io, Sleekflow, and Tidio consistently chose Zaapi for its combination of pricing, UX, and feature depth, indicating strong value for SEA-focused e-commerce teams. ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ View All Alternatives ](https://www.g2.com/products/zaapi/competitors/alternatives) ## Zaapi Alternatives Pricing The following is a quick overview of editions offered by other [Conversational Support Software](https://www.g2.com/categories/conversational-support) | Product | Price | Features | | --- | --- | --- | | ![Tidio](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png)[Tidio](https://www.g2.com/products/tidio/reviews) Free | FreePer Month | For solo entrepreneurs. Free forever. No credit card requried. 50 Handled Conversations Live Chat Help Desk Social media integrations 50 Lyro AI conversations (one-time) 100 Flows visitors reached | | ![Podium](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png)[Podium](https://www.g2.com/products/podium/reviews) Core | Contact UsPer Month | With essential AI features, respond to and convert more leads faster. Consolidated Lead Conversion Platform Review Management with AI Reponses Basic Automations Basic Reporting Basic Customization Options Podium Mobile App 200+ Integrations with Integration Support Phone Systems Add-on Available Dedicated Customer Success Manager Chat, Phone, and Email Support 1-on-1 Personalized Onboarding | | ![Plivo](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94cbca44569818513519d364cc037f18/plivo.png)[Plivo](https://www.g2.com/products/plivo/reviews) Starter | Starting at $25.00Per Month | $10 free credits AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing Vibe Agent Builder Vibe QA Agent (Coming Soon) Knowledge Base Integrations: Salesforce, Hubspot. Zoho, Shopify, Zendesk, and more Channels: Incoming Calls, WhatsApp Message, WhatsApp Call, Chat, Slack Coverage: US, India Verify APIs for OTP/2FA (Coverage: US only) Additional usage charges | Various alternatives pricing & plans Free Trial Pricing information for the above various Zaapi alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Zaapi Pricing Reviews (2) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 1/19/2026 "A practical chat tool for growing ecommerce support teams" 5/5 What do you like best about Zaapi? Easy to set up and use for daily customer support. The chat interface is straightforward, and having multiple channels in one place helps the team respond faster without switching tools. Review collected by and hosted on G2.com. What do you dislike about Zaapi? Pricing could be clearer. Even with a subscribed plan, additional top-ups are sometimes required for credits, which wasn’t immediately obvious at the start. Review collected by and hosted on G2.com. What problems is Zaapi solving and how is that benefiting you? The Flow builder simplifies the overall process of setting up the bot, making it easier for me to get it running exactly the way I need. Review collected by and hosted on G2.com. Show More 2/4/2026 Current UserValidated ReviewerSource: Organic ![Padol C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Padol C.") PC Padol C. 2/6/2026 "Streamlines Communication, But Pricey" 3/5 What do you like best about Zaapi? I like Zaapi's user-friendly interface, which helps my sales team manage over 100 chats per day efficiently. It's great for combining chats from LINE, Facebook, and Instagram into one place. The initial setup was very easy for my team. Review collected by and hosted on G2.com. What do you dislike about Zaapi? I think the pricing is a bit high compared to others in the industry. Review collected by and hosted on G2.com. What problems is Zaapi solving and how is that benefiting you? I use Zaapi to combine chats from LINE, Facebook, and Instagram, making it easier to handle over 100 chats per day in one place. Review collected by and hosted on G2.com. 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