Zaapi has been a game-changer for our customer service team. More than providing a top-notch AI solution, they worked closely with us to develop a strategy tailored to our specific needs. The platform is remarkably intuitive and was far easier to deploy than other CS tools we’ve used in the past.
We were able to connect our Social Media, Lazada, Shopee, and TikTok stores without any issues. They also have a live chat widget that's also easy to implement!
Most importantly, Zaapi made AI adoption seamless for our team. The functionality is so effective that on average, we are now resolving over 30% of our inquiries without human intervention. This efficiency has allowed us to scale our support without the need for additional headcount, delivering both significant cost savings and a better experience for our customers. Review collected by and hosted on G2.com.
They know this already, but email support is the only missing link to have a complete all-in-one platform. I've been told that this is rolling out in a few weeks from the time of writing this Review collected by and hosted on G2.com.
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