We deployed Skara by Salesmate to improve how we engage, support, and convert customers across our ecommerce channels, and it has delivered exactly what we were looking for.
Skara’s AI agents handle customer conversations naturally and intelligently, helping shoppers find the right products, answer questions instantly, and move confidently through the purchase journey. It feels much more like a real sales assistant than a traditional chatbot.
The platform is easy to configure and flexible enough to adapt as our needs change. We were able to connect our product data and workflows quickly, and Skara started adding value almost immediately across web and messaging channels.
We have also seen clear benefits in lead qualification, cart recovery, and reduced pressure on our support team, as Skara can handle repetitive queries 24/7 while keeping conversations contextual and relevant.
Overall, Skara by Salesmate has become a strong addition to our ecommerce stack and a reliable partner for driving better customer experiences. Highly recommended. Review collected by and hosted on G2.com.
There is a learning curve when it comes to more advanced configurations. Some setup and fine-tuning required involvement from our technical team, as it was not something we could fully manage on our own initially.
That said, the Skara team stepped in and supported us closely, helping configure and fine-tune the AI agent to work exactly as needed. Looking ahead, it would be great if these advanced settings were more accessible for non-technical users, with a clearer debug mode that explains in plain language what needs to be adjusted. Review collected by and hosted on G2.com.
