--- title: Supermoon Reviews meta_title: 'Supermoon Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Supermoon works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 6 scale: '5' date_modified: '2026-09-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Supermoon Reviews **Vendor:** Supermoon Labs **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.1/5.0 **Total Reviews:** 6 ## About Supermoon The future of contact forms is here. Give your customers instant and automatic answers with Supermoon's Smart Contact Form and AI-powered Knowledge Base. Cut down on your total message volume today and delight your customers with AI that actually helps. • Instant answers for customers directly on your website’s contact form • Reduce total message volume for your team • Capture abandoned contact form questions from your customers • Create your AI-powered internal Knowledge Base with our straightforward tools • Track the amount of auto-resolved inquiries in Supermoon ## Supermoon Reviews ### 1. The AI powered integration CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | Chief Technolgy Officer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 01, 2024 **What do you like best about Supermoon?** You cannot ignore the superpowers of social media and it's driving factor for your creative marketing & sales need. This tool helps you in there with honest time savings which bundles up connect and updates across social media and traditional platforms such as outlook, gmail and also website forms which again in lead generator. All this coming with AI is helpful in multiple areas. Customer Support is responsive though. **What do you dislike about Supermoon?** Though the app is promising, Ease of implementation and integration of social media and cross platforms in this CRM is sometimes painful specially when you are not using password manager or authentication goes for a toss with Google. Sync with siteforms sometimes gets delayed even by a day! **What problems is Supermoon solving and how is that benefiting you?** Helps in identification of customer's pain point and collection of suggestions which helps us solve issues identified by end users/consumers. The real time chat/response helps in better customer satisfaction and brand engagement. ### 2. Identifying potential escalations **Rating:** 4.5/5.0 stars **Reviewed by:** Nataliya P. | IT Project Manager, Airlines/Aviation, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 04, 2024 **What do you like best about Supermoon?** Supermoon’s AI-generated message summaries with the help of which I was able to immediately understand the plot of customer interactions help me sort messages and not get lost in lengthy email correspondence. **What do you dislike about Supermoon?** The only disadvantage that I can see for me is that the suggestions for the replies are quite general. This makes me edit the suggestions or have to write my answers from beginning, which reduces the efficiency at times. **What problems is Supermoon solving and how is that benefiting you?** With Supermoon, I can communicate more effectively, and I use it as a tool to reduce my communication load at work. The message summaries and the sentiment analysis are the useful tools, however, the most useful would have been relevant replies. ### 3. Tested out - I like the vibe but needs more to it **Rating:** 2.5/5.0 stars **Reviewed by:** Brittany W. | Guest Relations Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** June 19, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Supermoon?** I enjoy the asthetics and the vibe, it has a calming feel to it! **What do you dislike about Supermoon?** too simple, but I also just tried it out, I am sure there are more features I am unaware of **What problems is Supermoon solving and how is that benefiting you?** we use microsoft teams, but would like a better integrated guest management system that we can have all followup information in one place for our team ### 4. Smooth Mailing **Rating:** 4.5/5.0 stars **Reviewed by:** Sayani C. | HR Executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 24, 2024 **What do you like best about Supermoon?** The ease to use the app and end number of emails can be sent. **What do you dislike about Supermoon?** Nothing so far.. Everything is going smooth. **What problems is Supermoon solving and how is that benefiting you?** It's saving my time and helps to build a good relationship with customers through their portal. ### 5. Email and AI integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 26, 2024 **What do you like best about Supermoon?** I don't need to spend a long time on my customer enquiries now. Supermoon would just recommend me what could the reply be and make my work easier **What do you dislike about Supermoon?** Still a new app and every brand has its own set of generalised reply strategy. Could do with a better trained model **What problems is Supermoon solving and how is that benefiting you?** Quick customer query solving ### 6. Supermoon - Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 02, 2024 **What do you like best about Supermoon?** There's a feature in Supermoon called Smart Contact Form and it is very useful in replying quick. **What do you dislike about Supermoon?** So far, I have not come across anything to dislike it. **What problems is Supermoon solving and how is that benefiting you?** Supermoon is doing the best CRM - Customer Relationship Management ever. It is solving the user's problems that other CRM doesn't do. - [View Supermoon pricing details and edition comparison](https://www.g2.com/products/supermoon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-18+19%3A44%3A00+-0500&secure%5Bsession_id%5D=806eddb3-a96a-4227-871c-ec0759cf4344&secure%5Btoken%5D=c9fa6f568faf7db9d0db6729e4533dea35759723070619f1e42b8454b1e8e786&format=llm_user) ## Supermoon Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking ## Top Supermoon Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,692 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,746 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,905 reviews)