Zaapi Reviews & Product Details

Zaapi — an AI-first omnichannel customer messaging platform. Zaapi is a software product that centralizes customer conversations from messaging apps and marketplace chat systems into a single workspace and provides tools to automate, route, and enrich those conversations with order and customer data. The product operates in the “Customer Messaging / Live Chat Software” and “Conversational Commerce” categories and is designed for eCommerce and retail teams that need to manage high chat volumes across multiple sales channels. Typical capabilities and how they are used: Unified Inbox: Aggregates messages from WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, TikTok Shop, Shopify, and website live chat so agents can read and reply from one interface. AI Agent: Uses merchant-provided FAQs, help-center content, and historical chats to automate replies, triage intents, and escalate to humans when needed. Flow Builder (no-code automation): Visual blocks for triggers, conditions, and actions to build routing, follow-ups, and multi-step customer journeys without programming. Customer & Order Context (Shopify integration): Syncs Shopify customers, products, and orders in real time so agents can view order history, fulfillment and payment status, amount spent, and send product links directly in chat. Team Collaboration & Operations: Assignments, internal notes, labels, saved filters, and performance analytics to coordinate multi-agent teams. Common use cases: Pre-purchase product Q&A and upsell recommendations using live product catalog lookup. Post-purchase notifications and automation (order confirmations, shipping updates, review requests) delivered through customers’ preferred chat apps. Automated order-status checks and refund updates that reduce manual agent work. Lead qualification and CRM sync for handoffs to sales teams. Product setup and scope notes: Shopify connectivity requires admin-level permissions to install the Zaapi app; contacts are auto-linked by email/phone with options for manual linking or creating new Shopify customers within Zaapi. Multiple Shopify stores can be connected and mapped to distinct messaging channels to maintain brand-store consistency. Target audience: Shopify merchants, D2C brands, marketplace sellers, and support teams that require omnichannel chat consolidation, automation, and real-time order context to scale customer service workflows.

Seller

Zaapi

Languages Supported

English, Thai

Product Description

Sell through e-commerce and social media with a single tool right from your mobile phone

Overview by

Rob Kealey

Pricing

Pricing provided by Zaapi.

Basic

Starting at $59.00

3 Users Per Month

Pro

Starting at $129.00

3 Users Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Zaapi Integrations

(2)

Integration information sourced from real user reviews.

Zaapi Media

Zaapi Demo - Unified Multichannel Inbox for Social & E-commerce Sellers

Zaapi brings all customer conversations from Emails, Facebook Messenger, Instagram, LINE OA, Shopee, Lazada and TikTok Shop, Website Widget, Shopify Widget into one shared inbox. Teams can track messages, assign conversations, automate replies, and manage customer interactions seamlessly—all ...

Zaapi Demo - AI Agent: Smart, 24/7 Conversational Support

Give your team a helping hand with Zaapi’s AI-powered Agent — trained in minutes to understand your business FAQs and customer intents. It answers chats like a pro, handles enquiries around the clock, and seamlessly hands off to a human when needed — boosting responsiveness, freeing up your team,...

Zaapi Demo - Automations: Streamline Chat Workflows & Remove Manual Tasks

Put repetitive customer interactions on autopilot with Zaapi’s no-code Automations. Build smart workflows that auto-assign chats, reply to common messages, segment conversations, and trigger actions across channels — so your team stays focused on what matters while every chat is handled efficient...

Zaapi Demo - Broadcast: Reach Customers with Personalized Campaigns at Scale

Send targeted WhatsApp broadcast campaigns that actually convert. Zaapi’s Broadcast lets you segment audiences by behaviour and purchase history, craft tailored messages, and monitor real-time engagement metrics like open rates and converted value — all from one seamless workflow.

Zaapi Demo - Analytics: Real-Time Insights to Drive Better Engagement & Sales

Turn data into action with Zaapi’s unified analytics dashboard. Track customer interactions across channels, monitor agent performance, spot trends with custom case tracking, and measure chat-driven revenue — empowering you to optimize operations and improve outcomes with confidence.

Zaapi Reviews (11)

G2 reviews are authentic and verified.

Here's how.

Kyle L.

Operations Director

Small-Business (50 or fewer emp.)

12/19/2025

"Zaapi Revolutionized Our Customer Service with Seamless AI Integration"

5/5

What do you like best about Zaapi?

Zaapi has been a game-changer for our customer service team. More than providing a top-notch AI solution, they worked closely with us to develop a strategy tailored to our specific needs. The platform is remarkably intuitive and was far easier to deploy than other CS tools we’ve used in the past.

We were able to connect our Social Media, Lazada, Shopee, and TikTok stores without any issues. They also have a live chat widget that's also easy to implement!

Most importantly, Zaapi made AI adoption seamless for our team. The functionality is so effective that on average, we are now resolving over 30% of our inquiries without human intervention. This efficiency has allowed us to scale our support without the need for additional headcount, delivering both significant cost savings and a better experience for our customers. Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

They know this already, but email support is the only missing link to have a complete all-in-one platform. I've been told that this is rolling out in a few weeks from the time of writing this Review collected by and hosted on G2.com.

Gabriel L.

12/17/2025

"Incredible Support and Perfect Integration with Marketplaces"

5/5

What do you like best about Zaapi?

I use Zaapi to integrate marketplace chats and I like their support and the AI tools and details. They allow me to train the AI in my own way, talking about specific situations for responses, sending websites and PDFs with what it needs to know. The initial setup was during the 7-day free trial, where I configured the AI, tested everything, and liked it. Additionally, the likelihood of me recommending Zaapi to a friend or colleague is high, and I have already recommended it. Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

I have nothing to complain about, it solved my problem Review collected by and hosted on G2.com.

daniel s.

12/18/2025

"Effortless Chat Management and Time Saver"

4.5/5

What do you like best about Zaapi?

I like that Zaapi is easy to use and set up, making the initial setup process very simple. I appreciate the omni chat consolidation and AI chat replies feature, which helps me see all my platforms in one view and effectively replies to chats as a first cut. The AI is effective in clearing most chats, which saves me and my team time. Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

NA Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

12/25/2025

"Finally, one that we are looking for!"

4.5/5

What do you like best about Zaapi?

We had been searching for a solution that could integrate smoothly with local marketplaces such as Shopee, TikTok, Lazada, as well as our own website. This product manages to do so seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

The price tag is a bit on the high side but i would say it justifies. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

12/18/2025

"All-in-One Inbox That Integrates Seamlessly"

5/5

What do you like best about Zaapi?

It brings all our incoming chat messages together in one inbox, especially having Shopee and Lazada chat support was a gamechanger for us Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

Nothing, the tool absolutely does what it is intended to do, we use it daily and integrates very well with all platforms we use Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

12/23/2025

"Easy to Use with Helpful Features"

5/5

What do you like best about Zaapi?

Easy to use and understand. The features are helpful. Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

The AI personality section only allows for a limited number of prompts. Hopefully they can increase it in the next update. Review collected by and hosted on G2.com.

Dhanendiren N.

Senior Corporate Trainer cum Automation Project Manager

Mid-Market (51-1000 emp.)

12/18/2025

"Seamless Communication Integration Made Effortless"

5/5

What do you like best about Zaapi?

Zappi provides a smooth and reliable solution for integrating and managing all communication channels in one place. Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

The platform works well overall, but the AI automation still needs further improvement to enhance accuracy and performance. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

12/22/2025

"Effortless Multi-Account Management in One Platform"

5/5

What do you like best about Zaapi?

Solve my hassle signing in/out for over 50 accounts a day with just a single platform Review collected by and hosted on G2.com.

What do you dislike about Zaapi?

Hope we able to view more details about platform orders and promotions, heard this feature is coming soon. Besides that if it is capable to respond to review that would be great too! Review collected by and hosted on G2.com.