Zaapi Reviews & Product Details

Zaapi has been a game-changer for our customer service team. More than providing a top-notch AI solution, they worked closely with us to develop a strategy tailored to our specific needs. The platform is remarkably intuitive and was far easier to deploy than other CS tools we’ve used in the past.

We were able to connect our Social Media, Lazada, Shopee, and TikTok stores without any issues. They also have a live chat widget that's also easy to implement!

Most importantly, Zaapi made AI adoption seamless for our team. The functionality is so effective that on average, we are now resolving over 30% of our inquiries without human intervention. This efficiency has allowed us to scale our support without the need for additional headcount, delivering both significant cost savings and a better experience for our customers. Review collected by and hosted on G2.com.

They know this already, but email support is the only missing link to have a complete all-in-one platform. I've been told that this is rolling out in a few weeks from the time of writing this Review collected by and hosted on G2.com.

I like Zaapi for its quick setup and user-friendly interface which make online selling simple and efficient. The integrated payments allow me to manage products, orders, and payments easily in one platform, saving time and helping me focus on growing the business. The centralized management is convenient, and the system's reliable performance is a big plus. I enjoy the easy sharing capabilities, smooth order flow, and the mobile-friendly experience. The platform's flexible product setup and stable system are great, while the helpful support and guidance are appreciated. Review collected by and hosted on G2.com.

More advanced customization options for the storefront and reports would be helpful, as well as additional integrations with third party tools. Enhancing analytics features and offering more flexible settings as the business grows would make the platform even better. Review collected by and hosted on G2.com.

Zappi is a platform that centralizes chats from multiple channels into one place, making it easier to manage responses and assign tasks to team members. It also provides analytics features that help track team performance and improve overall efficiency Review collected by and hosted on G2.com.

One area for improvement is the reporting feature. It would be helpful to have more options to export or customize reports so they can better match our specific needs, or be exported for further analysis. Additionally, there are occasional system errors that cannot be resolved immediately. Since our operations run 24/7, delays in support outside business hours can impact our workflow Review collected by and hosted on G2.com.

It is an application that significantly reduces the team’s workload, as the system includes an AI that helps answer questions and provide initial information to customers, reducing the amount of time the team needs to spend responding to customer chats. Review collected by and hosted on G2.com.

Every advantage also comes with some disadvantages. For example, in some cases the AI may provide incorrect information. The system relies on data from past conversations, and in certain situations the context may not be the same, yet the AI may still use that information to respond to customers. Review collected by and hosted on G2.com.

The user interface is well organized, which makes it easy to use. It supports multiple channels that I currently rely on. I hope the development continues to make it even more convenient. As for the AI features, they are straightforward to learn and train. Even though I am not very tech-savvy, I can still understand and use them effectively. Review collected by and hosted on G2.com.

It would be very helpful if Zaapi could integrate with the customer chat feature on TikTok pages. Many customers assume that when they send a message through a TikTok page, the TikTok Shop team will be able to see and respond to their inquiries. Review collected by and hosted on G2.com.

Zaapi is easy to implement and use. Integration is very straightforward as well. The AI is sophisticated and able to answer based on knowledges source/s which make it efficient. It helps with the manpower optimization and allows our live agents to focus on the complex inquiries/concerns. You can create AUTOMATION FLOWS without coding, and can do testing without activating in the front end. There are dashboards that can give real time updates of the performance Review collected by and hosted on G2.com.

It still lacks some important features related to conversion, reviews and other AI capabilities offered by other tools. Review collected by and hosted on G2.com.

The system is built with a modern edge and is designed to align closely with user needs. While we have already achieved over 70% of the target, the Zaapi team remains fully committed to pushing until we meet 100% of the initial requirements. Review collected by and hosted on G2.com.

I recognize the modern capabilities of the technology, but the current pricing remains a concern. Since it cannot yet replace human intervention 100%, the cost needs to be more justifiable. The pricing would only make sense if the tool could offset the cost of a full-time agent by fully automating their tasks. Review collected by and hosted on G2.com.

I use Zaapi to integrate marketplace chats and I like their support and the AI tools and details. They allow me to train the AI in my own way, talking about specific situations for responses, sending websites and PDFs with what it needs to know. The initial setup was during the 7-day free trial, where I configured the AI, tested everything, and liked it. Additionally, the likelihood of me recommending Zaapi to a friend or colleague is high, and I have already recommended it. Review collected by and hosted on G2.com.

I have nothing to complain about, it solved my problem Review collected by and hosted on G2.com.

Zaapi is intuitive and easy to use, which helps improve efficiency and productivity. It centralizes key processes, making daily tasks more streamlined and allowing teams to manage their work more effectively. Review collected by and hosted on G2.com.

There are occasional performance issues such as slow loading times or minor system delays. Additionally, some features could be further enhanced to better support advanced workflows and reporting requirements. Review collected by and hosted on G2.com.

"The website is user-friendly with modern features. Review collected by and hosted on G2.com.

Some functions are not yet as comprehensive as they should be. For instance, the sales report feature does not allow for date range selection. Consequently, we have to download all the data every time and manually filter it ourselves. Review collected by and hosted on G2.com.