--- title: Anywhere365 Reviews meta_title: 'Anywhere365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Anywhere365 works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 8 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Anywhere365 Reviews **Vendor:** Anywhere365 **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.1/5.0 **Total Reviews:** 8 ## About Anywhere365 What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. ## Anywhere365 Pros & Cons **What users like:** - Users value the **user-friendly integration** with Office 365 and the flexibility of unlimited agents in Anywhere365. (3 reviews) - Users value the **seamless integrations** of Anywhere365, enhancing productivity and collaboration within the Microsoft 365 ecosystem. (3 reviews) - Users appreciate the **ease of use** of Anywhere365, finding it friendly and straightforward for various workflows. (2 reviews) - Users highly value the **easy integrations** of Anywhere365, enabling seamless use within the Microsoft 365 ecosystem. (2 reviews) - Users value the **easy setup** of Anywhere365, enabling seamless integration and effortless workflow adjustments. (2 reviews) - Users value the **efficiency** of Anywhere365, noting its ease of use and seamless integration with Teams. (2 reviews) - Integration Capabilities (2 reviews) - Reliability (2 reviews) - Team Collaboration (2 reviews) - Affordable (1 reviews) **What users dislike:** - Users find the **difficult setup** process costly and challenging, especially for smaller organizations lacking coding knowledge. (3 reviews) - Users find the **learning curve challenging** , especially during setup which may require coding knowledge for customization. (3 reviews) - Users find the **setup complexity** of Anywhere365 challenging, leading to increased costs and difficulties for new users. (2 reviews) - Users find the **complex usability** of Anywhere365 challenging, particularly during setup for new users and cost concerns. (2 reviews) - Users find the **costly setup** and licensing fees challenging, particularly for smaller organizations. (2 reviews) - Lack of Features (2 reviews) - Limited Features (2 reviews) - Setup Difficulty (2 reviews) - Users find a **steep learning curve** with Anywhere365, complicating setup and increasing costs for organizations. (2 reviews) - Complex Administration (1 reviews) ## Anywhere365 Reviews ### 1. Anywhere365 - Easy to use, Feature Rich and Affordable! **Rating:** 4.0/5.0 stars **Reviewed by:** Sujit K. | Assistant Manager Technical, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Anywhere365?** It is user friendly and affordable software with lots of feature. It is Integerated with Office 365. We are able to add Unlimited Agents in you contact center. Provides open API graphical proagmming environment. It is Integerated with Microsoft Azure. **What do you dislike about Anywhere365?** I have observed that there are plans category . All features are not available in all plans which might be frustrating. Besides I found it very useful. UCC services has max. capacity for concurrent dialogue box. 500 without audio recording and 350 with audio recording. **What problems is Anywhere365 solving and how is that benefiting you?** Scenario- We were getting a large no. of customers enquiry through various channels including phone calls ,live chat and queries from social media. We wants to provide excellent customer support with efficiently managing these interactions. Solution- 1) Uinfied Communication : We setup Anywhere 365 to integerate all modes of channels into a single platform including calls, chats, social media messages. 2) Effective Routing : Technical questions are directed to specialized team, while simple enquires got to agents with expertiest in that area. 3) Integeration to CRM :Anyhwere365 easily integerated with company CRM , through which agents are easily fetching the History details of order and customers. ### 2. Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel **Rating:** 5.0/5.0 stars **Reviewed by:** shilpa g. | I work as a functional as well as automation tester, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Anywhere365?** Anywhere365 is fully embedded into the Microsoft 365 ecosystem. Users can handle calls chats and more directly from Teams. Supports remote and hybrid teams across time zones. Real time translation supports multilingual operations. **What do you dislike about Anywhere365?** The setup pricing can be a little high especially for smaller businesses. Some advanced feature requires additional liscensing. some workflows may not be configurable without coding knowledge. premium support plans may be necessary for urgent issue resolution. **What problems is Anywhere365 solving and how is that benefiting you?** Anywhere365 unifies all communication channel into a single omnichannel platform, giving agents and teams 360-degree view of all interactions. it integrates natively with MS teams and external tools like salesforce, servicenow, making the workflows smoother and data more accessible. It offers better compliance and security. ### 3. User Experience focused UI **Rating:** 4.5/5.0 stars **Reviewed by:** SHUBHAM B. | Sr. US IT Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2025 **What do you like best about Anywhere365?** It has a Made adjusting all the workflows for users very Easy. Good Userinterface and easy to understand . **What do you dislike about Anywhere365?** No dislikes As such i am yet to Experience anything Negative. **What problems is Anywhere365 solving and how is that benefiting you?** It has given me better possiblities of Monitoring and Tracking application. This has made work so much easy relases a bunch of work load ### 4. Very useful but costly for such org **Rating:** 4.0/5.0 stars **Reviewed by:** Devang G. | Software Development Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Anywhere365?** Easy integration, also gives automation features **What do you dislike about Anywhere365?** In starting faced complex for setup, I feel higher costs for my org **What problems is Anywhere365 solving and how is that benefiting you?** provides voice integration, enabling seamless call management and routing... Improved customer service and response ### 5. Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Anywhere365?** I like it because it works well with Teams and makes communication easier. **What do you dislike about Anywhere365?** At times it can be complex to set up for new users. **What problems is Anywhere365 solving and how is that benefiting you?** I use it to streamline call routing to improve efficiency. ### 6. Anywhere is Everywhere with Anywhere365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Anywhere365?** Anywhere365 is super easy to use and the ability to transfer so quickly helps when training new employees. **What do you dislike about Anywhere365?** The multiple Tabs that are a little confusing until you really dive in. **What problems is Anywhere365 solving and how is that benefiting you?** Anywhere 365 is solving long drawn out customer support interactions. It helps connect us with our customers quickly and efficiently so we can get back to working on the product. ### 7. Leading communication center and platform for conversation control **Rating:** 4.5/5.0 stars **Reviewed by:** Anukasha S. | Clinical Psychologist, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Anywhere365?** No extra device application configuration is required, we could easily integrate our skype. Includes on the tab Phone Call authorization in-pane call control network. Providing absolute smooth customer experience with the operator and manager. **What do you dislike about Anywhere365?** we would like to see add improvement In the team's client , also seamlessly accessible single-click. ServiceNow logs, which are important for a specific conversation **Recommendations to others considering Anywhere365:** I could highly recommend to any organization **What problems is Anywhere365 solving and how is that benefiting you?** The ServiceNow connector helps users of Skype for Business and Anywhere365 to enhance conversations through context. ### 8. A Software which aims for cost effective and quality dialogue box for the customers **Rating:** 3.5/5.0 stars **Reviewed by:** Sharath P. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Anywhere365?** It can produce right dialogues to the right customers with quality and it can be integrated with different on market chat services and one of it is the Skype for business. This helps an agent to approach a customer with right content and understand what they require. Hence eliminating the confusion or escalations. **What do you dislike about Anywhere365?** Still exploring hence did not get any drawbacks till now **What problems is Anywhere365 solving and how is that benefiting you?** We are able tackle users in a systematic way and the dialogues given by an agent is so simple and understandable to each user who is in the other end. It can also be arranged or manage different dialogues as per requirement. ## Anywhere365 Discussions - [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for) - [View Anywhere365 pricing details and edition comparison](https://www.g2.com/products/anywhere365/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A49%3A12+-0500&secure%5Bsession_id%5D=2730aea0-57c8-4e35-ada5-7beff6915501&secure%5Btoken%5D=0e2881d1e975a15a226e94023269069fe99af13d57ac522ba434501e4831de54&format=llm_user) ## Anywhere365 Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage - Open Listening **Compliance** - Regulations - Updates - Exemptions **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Design** - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Management** - Scrubbing - Blocking - Campaign Management - Screening **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Platform** - Mobile User Support - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Anywhere365 Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 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