# Rhino Support Reviews **Vendor:** Rhino Support **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 11 ## About Rhino Support Help Desk Software ## Rhino Support Reviews ### 1. great software **Rating:** 5.0/5.0 stars **Reviewed by:** rita h. | ms, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Rhino Support?** The best thing about this product is it figures out how to view ticket informing by drifting, and exceptionally quick and proficiently to utilizing by overseeing a single tick ticket the board framework. That is anything but difficult to include new help operators, make and refreshing of organization subtleties. **What do you dislike about Rhino Support?** Had a few issues looking by a catchphrase. This made me back track to accumulate information for a particular client. Particularly in the event that it was on a past ticket. **Recommendations to others considering Rhino Support:** I would suggest this product on the off chance that you dont need to invest a lot of energy and assets on making a comparative instrument alone. **What problems is Rhino Support solving and how is that benefiting you?** Live visit with clients has made our help group increasingly valuable and have made it simple to hold clients and pull in new ones. ### 2. Rhino Support is a one of the best web-based on help desk software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about Rhino Support?** The best thing about this software is it manages to view ticket messaging by hovering, and very fast and efficiently to using by managing one-click ticket management system. That is easy to add new support agents, create and updating of company details. **What do you dislike about Rhino Support?** Comparing other help desk software company , the monthly plan of Rhino Support is a bit expensive. Overall its good for sme's , agencies or enterprise **Recommendations to others considering Rhino Support:** I would recommened this tools for startup, sme, agencies and other small business who dont want to envolve in hassle with ticket management with their customers **What problems is Rhino Support solving and how is that benefiting you?** In Same Page LTD, we had to provide support to our client and users who purchases our software. It was so hard to manage all support ticket through email and another management tool. We used to provide support through Rhino Support ### 3. Make your customers happy with this **Rating:** 3.5/5.0 stars **Reviewed by:** Manas A. | Graphic Designer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Rhino Support?** Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket. **What do you dislike about Rhino Support?** The thing that I dont like is that Rhino support is slightly expensive and compared to having a customized chat bot in your site. Also there are other companies who do this for cheap. **Recommendations to others considering Rhino Support:** I would recommend this software if you dont want to spend too much time and resources on creating a similar tool on your own. **What problems is Rhino Support solving and how is that benefiting you?** The biggest problem that I think that this software is solving is that its taking the load off from our customer service team which I is turning out to be economical and time saving. ### 4. simply the fastest support tool for your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2018 **What do you like best about Rhino Support?** Very easy to use, user friendly, live chat keeps one directly in contact with your clients it ensures real time customer support you reply to customers instantly which is very attractive for clients. The demo offers great risk free experience for learning and testing before purchase. Customer self-service portal makes it simple and fast to avoid repetition of a single question by many customers. **What do you dislike about Rhino Support?** Its quite expensive for small scale users but great for large-scale facilities. **Recommendations to others considering Rhino Support:** Its a simple way to turn your support team to a real time support team making it easy to easy to continually offer instant support for your customers. **What problems is Rhino Support solving and how is that benefiting you?** Live chat with customers has made our support team more useful and have made it easy to retain customers and attract new ones. ### 5. Good and Bad **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Rhino Support?** Extremely easy to use along with being easy to train others on. Everything was pretty self explanatory. **What do you dislike about Rhino Support?** Had some problems searching by a key word. This made me back track to gather info for a specific customer. Especially if it was on a previous ticket. **What problems is Rhino Support solving and how is that benefiting you?** Live chat has been great for many of the other employees. It allowed for things to move faster. ### 6. Professional and friendly service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Rhino Support?** Do their best to make sure you’re satisfied with their service **What do you dislike about Rhino Support?** Nothing. They always solved my issues timely **What problems is Rhino Support solving and how is that benefiting you?** No current problems ### 7. Works Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about Rhino Support?** Easy to learn and play around with, while still offering exactly what I need to do for my job **What do you dislike about Rhino Support?** I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to **What problems is Rhino Support solving and how is that benefiting you?** Clouds ### 8. Easy to use but some issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Rhino Support?** Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature. **What do you dislike about Rhino Support?** The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason. **What problems is Rhino Support solving and how is that benefiting you?** Have a way for employees to check email when I'm not in the office. ### 9. Rhino support 5 star review **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn Wallace, R. | Online Local Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Rhino Support?** I have run their support software for years without ever an issue. Simple to setup and manage my customer support requests. **What do you dislike about Rhino Support?** Haven't found anything to dislike. it works great. **What problems is Rhino Support solving and how is that benefiting you?** Give me a one stop point of entry for customer requests. customers love it. ### 10. Easy to Use Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2017 **What do you like best about Rhino Support?** They just created a mobile app so that I can answer chats no matter where I am! **What do you dislike about Rhino Support?** I like everything I've used so far - including the help desk software that is included for free with the live chat. **What problems is Rhino Support solving and how is that benefiting you?** Now I can answer questions before people leave my site. ### 11. Overall great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Rhino Support?** Overall very useable and easy to get accustomed to using. I've used others similar and found this to be most user friendly. **What do you dislike about Rhino Support?** Maybe it's just my computer but it doesn't seem to load and run quite as fast as other programs of equivalent size **What problems is Rhino Support solving and how is that benefiting you?** Not problem solving per se, but using the software to manage our customer service department - [View Rhino Support pricing details and edition comparison](https://www.g2.com/products/rhino-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+02%3A02%3A57+-0500&secure%5Bsession_id%5D=29491cf5-f18d-456b-8d84-e3770543955b&secure%5Btoken%5D=45cdfcf06fe2b57cc6a2bc081e4a30c261f2959ca848cd68f3f9a980276b9060&format=llm_user) ## Rhino Support Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Rhino Support Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)