Rhino Support Reviews & Product Details

The best thing about this product is it figures out how to view ticket informing by drifting, and exceptionally quick and proficiently to utilizing by overseeing a single tick ticket the board framework. That is anything but difficult to include new help operators, make and refreshing of organization subtleties. Review collected by and hosted on G2.com.

Had a few issues looking by a catchphrase. This made me back track to accumulate information for a particular client. Particularly in the event that it was on a past ticket. Review collected by and hosted on G2.com.

The best thing about this software is it manages to view ticket messaging by hovering, and very fast and efficiently to using by managing one-click ticket management system. That is easy to add new support agents, create and updating of company details. Review collected by and hosted on G2.com.

Comparing other help desk software company , the monthly plan of Rhino Support is a bit expensive. Overall its good for sme's , agencies or enterprise Review collected by and hosted on G2.com.

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket. Review collected by and hosted on G2.com.

The thing that I dont like is that Rhino support is slightly expensive and compared to having a customized chat bot in your site. Also there are other companies who do this for cheap. Review collected by and hosted on G2.com.

Very easy to use, user friendly, live chat keeps one directly in contact with your clients it ensures real time customer support you reply to customers instantly which is very attractive for clients. The demo offers great risk free experience for learning and testing before purchase. Customer self-service portal makes it simple and fast to avoid repetition of a single question by many customers. Review collected by and hosted on G2.com.

Its quite expensive for small scale users but great for large-scale facilities. Review collected by and hosted on G2.com.

Extremely easy to use along with being easy to train others on. Everything was pretty self explanatory. Review collected by and hosted on G2.com.

Had some problems searching by a key word. This made me back track to gather info for a specific customer. Especially if it was on a previous ticket. Review collected by and hosted on G2.com.

Do their best to make sure you’re satisfied with their service Review collected by and hosted on G2.com.

Nothing. They always solved my issues timely Review collected by and hosted on G2.com.

Easy to learn and play around with, while still offering exactly what I need to do for my job Review collected by and hosted on G2.com.

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to Review collected by and hosted on G2.com.

Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature. Review collected by and hosted on G2.com.

The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason. Review collected by and hosted on G2.com.

I have run their support software for years without ever an issue. Simple to setup and manage my customer support requests. Review collected by and hosted on G2.com.

Haven't found anything to dislike. it works great. Review collected by and hosted on G2.com.

They just created a mobile app so that I can answer chats no matter where I am! Review collected by and hosted on G2.com.

I like everything I've used so far - including the help desk software that is included for free with the live chat. Review collected by and hosted on G2.com.