There are 3 primary areas where Kinsta won our business:
For nearly an apples and apples service, and in some cases, clearly better (in Kinsta's favor), Kinsta saved us $5,388 a year by switching over from Pagely.
We've tried out all of the major managed WordPress services over the last 10 years and Kinsta's support system is the best we've ever seen, hands down. Most hosts only allow you to file tickets, some let you do live chat, rarely does anyone offer phone support (but there is no point in phone support)... but there is not another managed WordPress host out there that offers tier 1 engineer support as the default. Usually long gaps of time will go by as they escalate your problem up the engineering seniority list. With Kinsta, you get the actual engineer who is going to fix your problem 100% of the time. Simply unbeatable and unheard of.
In the algorithm centric world we live in, speed matters. After a number of before/after tests between Kinsta and other hosts, Kinsta produced the fastest page load times. And not just by a few percentage points, without touching anything, the average WordPress site increased page speed by 53%.
So for the areas that mattered most to us (cost, support and speed), Kinsta was miles ahead of the competition.
That they didn't do more targeting marketing to let us know about their service earlier ;)
No but seriously, at the time of writing this, there have been no dislikes.
1. Do the math. Kinsta saved us $5,388 a year just by switching.
2. Determine if page speed matters to you. Kinsta increased our load times on average by 53%.
3. Figure out if support is important. Kinsta has the best in the industry -- bar none.
I already addressed this, but in summary:
At Bright Oak, we are now able to offer a more premium hosting service for our clients at a cheaper cost with measurably better performance guarantees. In short, peace of mind -- for us, and our clients.