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HappyFox Chat Reviews & Product Details

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

Seller

HappyFox Inc.

Discussions

HappyFox Chat Community

Languages Supported

English

Overview by

Shalin Jain (Founder & CEO HappyFox Inc - Help Desk & Live Chat Solution)

Pricing

Pricing provided by HappyFox Chat.

Starter

$29.00

Per Month

Growth

$49.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

HappyFox Chat Media

HappyFox Chat Demo - HappyFox Chat Widget

Lightweight & Mobile responsive Live Chat Widget for your website

HappyFox Chat Demo - HappyFox Live Chat Interface

With a unique user interface designed to let you work faster and easier, HappyFox Chat is that perfect mix of surprisingly sleek and stunningly simple.

HappyFox Chat Demo - HappyFox Chat - Apps

HappyFox Chat - iOS, Android & Mac Apps

HappyFox Chat Demo - HappyFox Chat - Pro active Live Chat

Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, when the purchase intent is high.

HappyFox Chat Demo - HappyFox Chat Integrations

Sync and streamline data by integrating HappyFox Chat with all your favorite business apps.

HappyFox Chat Demo - Multi-Website Live Chat

A different chat widget for every website. A single chat backend to manage it all.

HappyFox Chat Reviews (103)

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Kshitij J.

Technical Support Team Lead

Mid-Market (51-1000 emp.)

6/16/2023

"Great tool for customer support teams."

4.5/5

What do you like best about HappyFox Chat?

The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The ability to monitor other people's chats and use canned responses is also great. Another great thing is that you can see what the visitors are typing before they submit the message, which allows you to formulate a response in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Some reporting features could be a little more optimized, the web version also seems to glitch from time to time. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/27/2022

"Great simple chat platform"

4/5

What do you like best about HappyFox Chat?

My favorite part was being able to see what customers were typing in real-time. I liked that we could set a chat limit to prevent too many chats from coming in (we only had 2 agents at the time). Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Reporting isn't very robust yet......... Review collected by and hosted on G2.com.

James C.

IT and Support Team Manager

Financial Services

Small-Business (50 or fewer emp.)

11/11/2019

"Happy Fox made us Happy Users"

5/5

What do you like best about HappyFox Chat?

Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy to use. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I haven't found any downside yet except that the cost to upgrade to the automated response system is too high. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

As with other proprietary software be prepared for a slight learning curve. Be patient, take your time, and the end result is well worth it. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Happy Fox Chat has dramatically reduced our time spent on Support instead of back and forth email communication. This has increased sales and customer satisfaction. Review collected by and hosted on G2.com.

MARK W.

Account Executive

Small-Business (50 or fewer emp.)

8/7/2019

"Great way to capture customers"

5/5

What do you like best about HappyFox Chat?

I like that you can answer customer questions immediately and hopefully close the sale instead of customer leaving because they couldn't figure something out or could not find complete info on product or all the services we offer. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Very little. I do wishe the box where I type was bigger and I could review my whole message with out backtracking before sending would be helpful. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/23/2019

"Very happy with HappyFox Chat "

5/5

What do you like best about HappyFox Chat?

Integration with Facebook

Lovely UI

Triggered chats Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I am waiting for Whats app integration. Review collected by and hosted on G2.com.

Leah W.

Business Administrator Apprentice

Small-Business (50 or fewer emp.)

11/9/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fun, easy and effective"

5/5

What do you like best about HappyFox Chat?

Fox chat is a quick and easy way to connect with clients from all around the country. It allows me to see what they have been searching which gives me an idea to what they will be speaking to me about. I can also approach clients myself through the visitors icon which encourages more chats to commence. Fox chat also gives you the option to short type text which then turns into a sentence that you have personally created, found in the automate section. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

There is not much to criticise with Fox Chat, however I feel like spell check would make it a lot easier to type when having a lot of chats open as sometimes replies can be rushed. Also when you get a pop up notification in the corner of the screen it doesn't allow you to access the chat through there, you have to click onto the app itself. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

12/11/2018

"Happy Fox Chat a tool for winning the day."

4/5

What do you like best about HappyFox Chat?

The direct and instant feedback. The ability to track satisfaction levels and interact with customers almost like they are there with you . Getting to find out what people like and dont and being able to quantify the feedback. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I wish we could send attachments easier in chat, and create a ticket number in chat to give to a customer. I wish i could send an email from chat or at least trigger one. Review collected by and hosted on G2.com.

Kirstin D.

Technical Project Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/18/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Quick and Easy Setup"

4.5/5

What do you like best about HappyFox Chat?

This is one of the easiest chat systems I have used. It is easy to install and setup. There are many integrations that work for my clients. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

It would be nice to capture the pre-form information even with the triggered actions. Especially name and email for future follow up. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

There are some many people out there looking up information who have questions, having chat on your website makes you the winner in answering those questions when visitors have them instead of leaving them to flounder around on the web or worse, on your website. Making the user experience that much more enjoyable. Review collected by and hosted on G2.com.

Sanjaya P.

University Lecturer

Small-Business (50 or fewer emp.)

1/14/2019

"easy to use, perfect for small and medium company"

3.5/5

What do you like best about HappyFox Chat?

ready to use code, scale easily, easy install Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

form pattern ( form shape) is too classic Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

ease to install, copy and paste just it, you can never be bothered with code, and easy to install, just a little expensive, oh they have trial... Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

can integrated with old and new user easily, and also can capture screenshot and send files to agent, before installing foxchat we can do this way Review collected by and hosted on G2.com.

Erica F.

Marketing Associate

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/5/2017

"Amazing service"

5/5

What do you like best about HappyFox Chat?

After searching relentlessly for a live chat vendor, we finally came across HappyFox Chat and we have not looked back since. With so many integrations, we have been able to accommodate almost all of our needs directly through the interface. Moreover, the staff at HappyFox are always willing to help. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

We would really like to be able to automate follow up emails post-chat through HubSpot, which the integration currently does not allow for. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

One of the best in the market and very cost effective. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Utilizing the integration with our HappyFox Help Desk account, we will be able to forward relevant chats to our ticketing system for any existing clients or support requests. This alleviates the pains of having to instruct our chatters to send a separate email themselves (sometimes, this annoys them because they want a quicker way to get things done). Review collected by and hosted on G2.com.