I would like to have more customization in the widget, but its good enough. If there were more forms to chose the font, the color, the format of the window, the aspect of the text, i would be more satisfied. another thing that i would like to have is a desktop application. it would be easier to use the tool, and easier for me to control my team, this way they have to use a browser, and that can be distracting for them. By having a desktop app, i would have more control. Review collected by and hosted on G2.com.