One of the best chat programs that i have ever used, its usage is simple and neat, and requires almost no technical knowledge. I found Happy Fox when i was in search with a chat app that had integration with pipedrive, our crm tool, and its one of the free happy fox integrations. I also am using the mailchimp integration, that helps to grow my contact list.
I would like to have more customization in the widget, but its good enough. If there were more forms to chose the font, the color, the format of the window, the aspect of the text, i would be more satisfied. another thing that i would like to have is a desktop application. it would be easier to use the tool, and easier for me to control my team, this way they have to use a browser, and that can be distracting for them. By having a desktop app, i would have more control.
Its easy to use, and they are also programming a lot of new implementations..
To have a cheap and simple chat application and access all my records and chats. If you need a tool that can solve your common user relationship problems, happy fox is the tool. using the tool is a no brainier and even your most limited staff member can do it.