HappyFox Chat Reviews & Product Details


What is HappyFox Chat?

HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast. Putting experience first, HappyFox Chat is lightweight and mobile responsive. With integrations, sync and streamline data between HappyFox Chat and all your favorite business apps. HappyFox Chat helps bring the most focused and highly relevant data to every chat, this helps you to deliver personalized customer service like never before. Native applications for iOS, Android and Mac enables you to have meaningful customer conversations anywhere, anytime, anyplace.

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HappyFox Chat Profile Details

HappyFox Chat Profile Details

Vendor
HappyFox Inc.
Description
The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.
Company Website
Year Founded
2011
HQ Location
Irvine, CA
Phone
+1 (949) 535-2220
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
59
Twitter
@HappyFoxApp
Twitter Followers
2,618
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1-25 of 98 total HappyFox Chat reviews
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Business Administrator Apprentice
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Fun, easy and effective"

What do you like best?

Fox chat is a quick and easy way to connect with clients from all around the country. It allows me to see what they have been searching which gives me an idea to what they will be speaking to me about. I can also approach clients myself through the visitors icon which encourages more chats to commence. Fox chat also gives you the option to short type text which then turns into a sentence that you have personally created, found in the automate section.

What do you dislike?

There is not much to criticise with Fox Chat, however I feel like spell check would make it a lot easier to type when having a lot of chats open as sometimes replies can be rushed. Also when you get a pop up notification in the corner of the screen it doesn't allow you to access the chat through there, you have to click onto the app itself.

What problems are you solving with the product? What benefits have you realized?

Fox chat is where we tend to book most of our viewings for a number of different properties, it brings us customers from all over the country, who 9 times out of 10 peruse business with us.

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Marketing Associate
Marketing and Advertising
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
Review Source
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"Amazing service"

What do you like best?

After searching relentlessly for a live chat vendor, we finally came across HappyFox Chat and we have not looked back since. With so many integrations, we have been able to accommodate almost all of our needs directly through the interface. Moreover, the staff at HappyFox are always willing to help.

What do you dislike?

We would really like to be able to automate follow up emails post-chat through HubSpot, which the integration currently does not allow for.

Recommendations to others considering the product:

One of the best in the market and very cost effective.

What problems are you solving with the product? What benefits have you realized?

Utilizing the integration with our HappyFox Help Desk account, we will be able to forward relevant chats to our ticketing system for any existing clients or support requests. This alleviates the pains of having to instruct our chatters to send a separate email themselves (sometimes, this annoys them because they want a quicker way to get things done).

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HERO - Higher Education Retention Officer
E-Learning
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Customer support for online tutoring"

What do you like best?

Happy Fox is simple to use with an aesthetically pleasing interface. There is not a lot of training that's needed to learn how to use it. We use it in a very limited capacity, but as such, there's more need for a simple platform to connect with our customers for their immediate needs.

What do you dislike?

Not much. I think the chat information could be displayed in a slightly easier-to-read format when the customer initially starts a chat, or more identifying characteristics could be put at the top of the chat box. But that's being picky. I wish there was a better notification system so that I don't miss chats; some kind of browser notification would be great.

Recommendations to others considering the product:

It's a very simple tool for customer support that helps you keep track of your customers' needs at all time. We use Happy Fox in a limited capacity but with all of the options available, I can see us using it when we expand our products.

What problems are you solving with the product? What benefits have you realized?

We can connect with our users directly and immediately so they can get help when they need it. It's always frustrating to have to email customer service just for them to answer a simple question and then have to wait for a response. Immediately helping our customers allows us to solve problems quickly and efficiently, and allows us to connect directly with them so they realize that this company is run by people, not just software.

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Director of Retention
E-Learning
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Awesome UI, love saved history!"

What do you like best?

We have about 14 people using Happy Fox on rotation so it's helpful to know who helps who and how many users are visiting the site each day. We each have different profiles so we can see who is on, and the best feature of all is being able to switch a customer from one support person to another so that they are getting the right answers without having to wait too long.

What do you dislike?

I'm not really sure what the updates every week do, even though I know there are build notes somewhere. Otherwise, it's been pretty straightforward and clear for us to work with.

What problems are you solving with the product? What benefits have you realized?

We were trying to find the best way to keep our customer support in-house, and we've found that Happy Fox is super easy to customize to fit our needs. We can have it running in the background while we do our day-to-day tasks and can attend to questions as they come through the door.

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Auto-entrepreneur
Graphic Design
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Excellent app"

What do you like best?

I love the clean and easy-to-use interface. HappyFox Chat has all-round great functionalities (mobile app, desktop app, web app...) and excellent integrations with other services such as Wordpress!

What do you dislike?

Limited integrations on free accounts for very small businesses who don't need a paid account, limited customization. I would like to see an artificial intelligence integration through api.ai or example.

Recommendations to others considering the product:

Easy to install on any platform. I tried looking at lots of other solutions but HappyFox Chat is the best solution out there. I think it's a fantastic service that can only get better and better.

What problems are you solving with the product? What benefits have you realized?

We have been using HappyFox Chat on our company's website for over a year and a half now, and it has converted visitors into customers on many occasions. Being ready and available at any time to respond to a visitor's questions (via the mobile app) is very reassuring for the visitor and creates trust and confidence in our business.

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Technical Project Manager
Marketing and Advertising
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Quick and Easy Setup"

What do you like best?

This is one of the easiest chat systems I have used. It is easy to install and setup. There are many integrations that work for my clients.

What do you dislike?

It would be nice to capture the pre-form information even with the triggered actions. Especially name and email for future follow up.

What problems are you solving with the product? What benefits have you realized?

There are some many people out there looking up information who have questions, having chat on your website makes you the winner in answering those questions when visitors have them instead of leaving them to flounder around on the web or worse, on your website. Making the user experience that much more enjoyable.

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Director of Ticket Sales & Season Ticket Services
Higher Education
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source
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"HappyFox Chat is a clean, easy-to-use chat system "

What do you like best?

The ability to keep track of chats with customers, as well as the text of those chats. Additionally, the ability to see how many individuals are waiting, and to summarize our chat activity over a period of time is very useful. Lastly, we like the ability to predefine responses, both automatic replies and ones that our users can load up and send without spending the time to type them out more than once.

What do you dislike?

There doesn't seem to be a way to set hours of operation such that the customer receives a different Away message when our office is closed versus when all operators are busy or no one is signed in. Also, it would be nice to be able to let supervisors assign inbound chats to specific users, or join chats in progress.

What problems are you solving with the product? What benefits have you realized?

We are allowing our customers another means of getting in touch with us, one that is more convenient for a segment of our customer base which is either too busy or not comfortable with calling us or visiting in person. HappyFox Chat gives us the ability to answer questions and solve problems for our customers in a way that they are comfortable with.

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Gerente de Negócios
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"HappyFox is a nice and easy way to talk with costumers"

What do you like best?

I use the free version - my team only has 12 workers - and is really easy to comunicate with my costumers, and of course, talk with my team about whats going on, in real time.

The costumers are more likely to talk wirh us with the "chat button". We received a lot of good feedbacks after using this in our website.

What do you dislike?

I really, really could use a mobile app. And of course I really need more data to analysis my costumers. Is really hard sometimes to help them, more BI would be useful (time spent at my page, where they clicked...).

Recommendations to others considering the product:

If you're willing to use a really smart and simple help desk, use HappyFox. Is really, really good. Unfortunately, lacks some features to my company, but for small business is really great.

What problems are you solving with the product? What benefits have you realized?

My biggest problem is the support. I need to be avaiable with my costumers 24/7. I needed an easy and simple channel to keep in touch with them, and using HappyFox was a nice experience. Unfortunately I need more data, like the time the costumers stay in my page, and where they clicked... I couldn'd find any of that in HappyFOx (at least in the trial). Of course we had a lot of benefits, we only used e-mail before HappyFox and our mailboxes were always filled with support e-mails. You guys helped us reaching these costumers in a easier and simpler way.

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Sales Support Supervisor & Margin Manager
Consumer Goods
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"The Happy Fox Experience "

What do you like best?

The best feature of Happy Fox I like, is the ability to easily check your chat history in efficient manner. Sometimes, when I need critical information out of a chat I may have had yesterday or earlier this week. I'm always able to go back and retrieve that information. Another feature I'm quite fond of in the Happy Fox chat, is the way the traffic arrives, when there's multiple chats out there, you can easily see all the request to the left. The Happy Fox system, tell you exactly how long your visitor has been there, and some leading information to what they might be requesting.

What do you dislike?

Sometimes, when you have multiple chats opened, clicking and navigating to the others can sometimes be hard. For example, if I have one chat window open, and another responds, clicking back over sometimes requires multiple clicks. This is turn makes it sometimes difficult for you to be efficient in replying and getting results. Another feature, I'm not too fond, of is the fact, that you can not copy information from the chat to paste in other areas.

Recommendations to others considering the product:

Enjoy the experience, I've used many other chat systems before, this one is very simple and efficient.

What problems are you solving with the product? What benefits have you realized?

We are solving communication problems in business, we have realized that if a customer can not get immediate assistance over the phone they will chat in. This allows us to address a problem on a different medium producing the same results. With technology at the brink of our finger tips, we are able to easily communicate with one another and Happy Fox solves the website business communication relationship of B2C.

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UN
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Easy to Use and Very Versatile"

What do you like best?

Out team found it very easy to use. The learning curve was easy and the design is very intuitive. We also loved the ease of branding different websites and the ability to see other agents chatting.

What do you dislike?

Nothing really, maybe more sound notification options to choose from to alert when a chat is initiated.

Recommendations to others considering the product:

If you have a question, their customer support at HappyFox Chat is really good. We also use the HappyFox ticket and knowledgebase system, which integrate really well with the chat. Another tip is if you want to bring in your HappyFox chat leads to a CRM program, Zapier can help.We use it to put HappyFox Chat leads into Ontraport automatically - our emailing and CRM system.

What problems are you solving with the product? What benefits have you realized?

Easily brands two different websites without having to go through a bunch of complicated code. We love that one person can handle the chats on both sites when needed because they all come into a central place. It's also cool that you can see another agent chatting and then offer them a helpful answer offline if you see they need it. Customers find it easy to use as well.

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Sales and Marketing Manager
Computer Hardware
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Easy and simple chat for your site."

What do you like best?

One of the best chat programs that i have ever used, its usage is simple and neat, and requires almost no technical knowledge. I found Happy Fox when i was in search with a chat app that had integration with pipedrive, our crm tool, and its one of the free happy fox integrations. I also am using the mailchimp integration, that helps to grow my contact list.

What do you dislike?

I would like to have more customization in the widget, but its good enough. If there were more forms to chose the font, the color, the format of the window, the aspect of the text, i would be more satisfied. another thing that i would like to have is a desktop application. it would be easier to use the tool, and easier for me to control my team, this way they have to use a browser, and that can be distracting for them. By having a desktop app, i would have more control.

Recommendations to others considering the product:

Its easy to use, and they are also programming a lot of new implementations..

What problems are you solving with the product? What benefits have you realized?

To have a cheap and simple chat application and access all my records and chats. If you need a tool that can solve your common user relationship problems, happy fox is the tool. using the tool is a no brainier and even your most limited staff member can do it.

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AC
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Happy Fox Chat a tool for winning the day."

What do you like best?

The direct and instant feedback. The ability to track satisfaction levels and interact with customers almost like they are there with you . Getting to find out what people like and dont and being able to quantify the feedback.

What do you dislike?

I wish we could send attachments easier in chat, and create a ticket number in chat to give to a customer. I wish i could send an email from chat or at least trigger one.

What problems are you solving with the product? What benefits have you realized?

We are able to answer question and trouble shoot issues on our website on the fly. Its always nice to provide instant feedback to customers as they have their questions.

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Customer Service Manager
Retail
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great Website For Live Chat!"

What do you like best?

The customers having the ability to chat with us while on the website, and we can respond quickly and easily to their requests and questions.

What do you dislike?

I wish we could capture more contact information on the customers who initiate chats with us without having to pay for the premium service.

Recommendations to others considering the product:

For smaller companies, this is a great way to get your foot in the door to using a Live Chat feature for your website without having to pay anything.

What problems are you solving with the product? What benefits have you realized?

Customers who don't have time to make a phone call can still converse with our Customer Service Team. This has been very beneficial in that all 4 on our team can respond to the same customer without transferring phone calls around.

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Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Very efficient and useful"

What do you like best?

I can speak to customers just as I can on the phone. I can transfer a chat using command features and I can even save time by using set canned responses.

What do you dislike?

Customers can stay idle for a while and I think a notification system for the customer would be good, just to let them know sometimes we are waiting on their response.

Recommendations to others considering the product:

I would recommend using foxchat especially if you have a large customer base where you have to cater for many. Especially if you have customers which prefer not to speak on the phone for what ever reason they may have. Some prefer the fact that they do not have to speak a single word to get the same service, especially in today era where we live in a social environment where texting is very predominant.

What problems are you solving with the product? What benefits have you realized?

It saves time for us and the customer as they do not have to phone in to receive the same service with the long waiting times during busy periods.

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UT
Validated Reviewer
Verified Current User
Review Source
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"This software is great for chatting with our customers!"

What do you like best?

This software is very easy to use and is a great way to quickly communicate with your customers. I like the History feature where you can review the history of the previous chats. I also like the Visitors feature to see how many people are currently accessing the site.

What do you dislike?

One thing I have found that would be a nice feature is if it would allow each of the agents to speak with one another through some kind of chat between the agents, Currently there is no feature that I can see that allows agents to chat with one another. I also wish the software would allow customers to choose which agent they would like to chat with instead of the software just putting the chat into a queue.

Recommendations to others considering the product:

This chat software is great for connecting with your customers quickly and efficiently. The software is very easy to use and very user friendly. Highly recommended.

What problems are you solving with the product? What benefits have you realized?

We have benefited from being able to easier communicate with our customers in a more timely manner. We have also helped to eliminate some calls to our office. A benefit we have realized is that the younger generation is more inclined to chat with a customer service rep than they are to call in when they have questions.

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great Chat, Little bit of Issues"

What do you like best?

I like the look and feel of the chat It works great with my business.

What do you dislike?

Problems with the chat. I like being remote so the app on my phone is a big issue. After 30 mins it always logs me off!!! You also can't set a distinctive ring tone for when a chat comes in.

Another issue is if your computer is on for a while or goes to sleep when it comes back on it says you are online even know you are offline. Toggle is stuck and doesnt work. Have to log out and log back in.

Recommendations to others considering the product:

Fix the bugs.

What problems are you solving with the product? What benefits have you realized?

Gives clients more options to get in touch.

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Web Master
Events Services
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Easy to use and effective!"

What do you like best?

I love how easy this chat solution is to implement on my website, and how quickly my colleagues were able to pick it up! It makes answering quick questions from our customers so simple.

What do you dislike?

The only think I would like to have added is the ability to style the triggered chats differently. There is a css solution, but I have yet to figure out how to implement that just yet.

What problems are you solving with the product? What benefits have you realized?

We have a 50% bounce rate on our website. We would like to answer any questions regarding our product or delivery charges quickly to encourage orders being placed.

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A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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""Happy" HappyFox User"

What do you like best?

HappyFox is very user-friendly, especially when handling multiple chat windows, and is visually appealing as well. It is extremely simple to run reports and pull data (chat volume, agent leaderboard, missed chats) and it integrates well with SalesForce too. HappyFox is customizable, easy to install on a company website and my agents love it. It

What do you dislike?

It does not appear to be possible for an administrator to log an agent off live chat, which can be frustrating if an agent leaves him or herself logged in and leaves their desk (as a workaround, we've been deactivating users). On other chat platforms, we've been able to see what customers are typing before they hit "send," which allows agents to plan their responses. Additionally, often HappyFox freezes (it'll appear that everything is normal, until you realize that the active chats on the left side of the screen and inactive and there are new chats that cannot be seen) and we are forced to log out and log back into the platform. I also wish there was a way to search historical chats - there does not seem to be a way to filter historical chats, making it difficult to find one that you are looking for. There is also not a way to view chat comments by agent, you must open each individual historical chat to view customer comments.

What problems are you solving with the product? What benefits have you realized?

The business problem we had was that we could not integrate live chat with SalesForce, our CRM, but were able to do so upon adopting HappyFox. Furthermore, it was difficult for agents to handle multiple chats because each chat was on a different tab - HappyFox creates a streamlined experience for fielding numerous chats. Our previous chat platform was a horrible customer experience on mobile since it was very outdated - HappyFox not only offers a much better customer experience but it follows customers around to each page of our website and tells us which page they are on.

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Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Retention rates goes up"

What do you like best?

I have been using this app on all my websites. One account is enough. The app works great and one of the most useful features is the chat trigger.

Also the iPhone app helps a lot. If you're not in front of your computer you can easily answer customers requests!

What do you dislike?

The Mac app bug, but it was fixed since then

What problems are you solving with the product? What benefits have you realized?

With the chat app I saved so many sales. A lot of my customers could not find answers to their questions. By using the chat, I was able to reduce the abandonment rate.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Very useful chat service!"

What do you like best?

HappyFox Chat offers various functions that make it stand out from basic chat systems with the ability to view the people who are visiting and the agents who are online, making it great for any business for both the customer and the business.

What do you dislike?

HappyFox chat offers everything you can ask for in a chat system and more, nothing to dislike!

Recommendations to others considering the product:

HappyFox Chat is a top-notched chat system.

What problems are you solving with the product? What benefits have you realized?

HappyFox Chat has been one of our main ways of answering anybody's questions regarding the hosting of events in our building.

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Finance Packager
Fund-Raising
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Very Good"

What do you like best?

How the messenger can interact & make the first contact with customers on our website by providing an automatic response. This helps us to open a dialogue with the customer.

What do you dislike?

That you are unable to have multiple agents in a chat with customers. This would help our organisation as different colleagues have specialised knowledge when speaking to a potential customer in the crucial early moments of the discussion

What problems are you solving with the product? What benefits have you realized?

Gives us a wider reach & allows us to connect to more potential clients, who may not be able to contact us via telephone or email

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U
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great Chat Program! "

What do you like best?

I love how easy it is to see our customers information and have access to the information that we need. I really like how quick and easy it is to used canned responses. The program is user friendly and easy to understand. The layout is really great, it is nice to be able to upload my own canned responses as well as use the shared ones. I feel that our customers like the program as well. It is easy to understand from their end.

What do you dislike?

The notification sound is a little obnoxious, but no major issues. There is not a lot that I dislike about the program.

Recommendations to others considering the product:

This is a great program! It looks good and works great!

What problems are you solving with the product? What benefits have you realized?

We assist customers with issues they have with their accounts and help them with questions about our products.

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IT Intern
Education Management
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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"IT Tech Chat"

What do you like best?

The best thing I like about Happy fox chat is that many users can be logged in at once. There are also admins who can see the conversations happening across the team! Desktop notifications are very slick. Very useful. If you have happy fox open on a second monitor it will still notify on the main as well.

What do you dislike?

One thing that I wish was implemented is an easy teamviewer or remote log in option.

What problems are you solving with the product? What benefits have you realized?

Some business problems I am solving are if teachers are currently having their kids take a test and does not want to disturb his or her students he or she can send in a chat request.

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AE
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great fit and easy integration"

What do you like best?

How easy it was to replace our previous support software with happyfox. The setup was very easy and initiative for the basics. Even setting all of our smart rules was easy enough for our 60 year old support manager.

What do you dislike?

That the help desk application does not have it's own desktop application. The browser run application is very nice, but sometimes it would be nice to have a desktop application.

What problems are you solving with the product? What benefits have you realized?

The biggest problem that was solved with happyfox was that we use to have issues fall through the cracks. This means that some time a customer would submit an issue and we would all miss it, so the customer would never get any assistance with their issue or an answer to their question.

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Inside Sales Representative
Computer Software
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Business Communication at it's best"

What do you like best?

HappyFox Chat is an effective way to communicate with our website traffic in a non-intrusive manner that also is cost-effective (free).

What do you dislike?

The ability to target customers would be interesting that visit certain pages, return multiple times, etc.

Recommendations to others considering the product:

HappyFox Chat is a good solution if you're considering trialing Chat with your website.

What problems are you solving with the product? What benefits have you realized?

We're now able to reach out directly to customers who are learning about our solution, but not interested enough to prompt an email thread or phone call. Chat allows us to quickly communicate with customers in a non-intrusive way.

HappyFox Chat Features

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Customization
  • Conversation Archiving

HappyFox Chat User Ratings

9.5
Ease of Use
Average: 8.9*
8.8
Quality of Support
Average: 8.6*
9.5
Ease of Setup
Average: 8.7*
* Live Chat Category
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