--- title: HappyFox Chat Reviews meta_title: 'HappyFox Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how HappyFox Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 103 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HappyFox Chat Reviews **Vendor:** HappyFox Inc. **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 103 ## About HappyFox Chat HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service. ## HappyFox Chat Reviews ### 1. Great tool for customer support teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Kshitij J. | Technical Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about HappyFox Chat?** The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The ability to monitor other people's chats and use canned responses is also great. Another great thing is that you can see what the visitors are typing before they submit the message, which allows you to formulate a response in a timely fashion. **What do you dislike about HappyFox Chat?** Some reporting features could be a little more optimized, the web version also seems to glitch from time to time. **What problems is HappyFox Chat solving and how is that benefiting you?** Handling customer queries, live chat is a very important aspect of the support process. ### 2. Great simple chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about HappyFox Chat?** My favorite part was being able to see what customers were typing in real-time. I liked that we could set a chat limit to prevent too many chats from coming in (we only had 2 agents at the time). **What do you dislike about HappyFox Chat?** Reporting isn't very robust yet......... **What problems is HappyFox Chat solving and how is that benefiting you?** Great for customer engagement. Customers seemed to like using the chat feature. ### 3. Happy Fox made us Happy Users **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | IT and Support Team Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about HappyFox Chat?** Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy to use. **What do you dislike about HappyFox Chat?** I haven't found any downside yet except that the cost to upgrade to the automated response system is too high. **Recommendations to others considering HappyFox Chat:** As with other proprietary software be prepared for a slight learning curve. Be patient, take your time, and the end result is well worth it. **What problems is HappyFox Chat solving and how is that benefiting you?** Happy Fox Chat has dramatically reduced our time spent on Support instead of back and forth email communication. This has increased sales and customer satisfaction. ### 4. Great way to capture customers **Rating:** 5.0/5.0 stars **Reviewed by:** MARK W. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about HappyFox Chat?** I like that you can answer customer questions immediately and hopefully close the sale instead of customer leaving because they couldn't figure something out or could not find complete info on product or all the services we offer. **What do you dislike about HappyFox Chat?** Very little. I do wishe the box where I type was bigger and I could review my whole message with out backtracking before sending would be helpful. **What problems is HappyFox Chat solving and how is that benefiting you?** Answering customer questions right away. Closing more sales with people who visit our web site. ### 5. Very happy with HappyFox Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about HappyFox Chat?** Integration with Facebook Lovely UI Triggered chats **What do you dislike about HappyFox Chat?** I am waiting for Whats app integration. **What problems is HappyFox Chat solving and how is that benefiting you?** Increased our chat load using triggered chats. We have started giving appointments and solve customer queries using the chat bot. ### 6. Fun, easy and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Leah W. | Business Administrator Apprentice , Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about HappyFox Chat?** Fox chat is a quick and easy way to connect with clients from all around the country. It allows me to see what they have been searching which gives me an idea to what they will be speaking to me about. I can also approach clients myself through the visitors icon which encourages more chats to commence. Fox chat also gives you the option to short type text which then turns into a sentence that you have personally created, found in the automate section. **What do you dislike about HappyFox Chat?** There is not much to criticise with Fox Chat, however I feel like spell check would make it a lot easier to type when having a lot of chats open as sometimes replies can be rushed. Also when you get a pop up notification in the corner of the screen it doesn't allow you to access the chat through there, you have to click onto the app itself. **What problems is HappyFox Chat solving and how is that benefiting you?** Fox chat is where we tend to book most of our viewings for a number of different properties, it brings us customers from all over the country, who 9 times out of 10 peruse business with us. ### 7. Happy Fox Chat a tool for winning the day. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about HappyFox Chat?** The direct and instant feedback. The ability to track satisfaction levels and interact with customers almost like they are there with you . Getting to find out what people like and dont and being able to quantify the feedback. **What do you dislike about HappyFox Chat?** I wish we could send attachments easier in chat, and create a ticket number in chat to give to a customer. I wish i could send an email from chat or at least trigger one. **What problems is HappyFox Chat solving and how is that benefiting you?** We are able to answer question and trouble shoot issues on our website on the fly. Its always nice to provide instant feedback to customers as they have their questions. ### 8. Quick and Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Kirstin D. | Technical Project Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about HappyFox Chat?** This is one of the easiest chat systems I have used. It is easy to install and setup. There are many integrations that work for my clients. **What do you dislike about HappyFox Chat?** It would be nice to capture the pre-form information even with the triggered actions. Especially name and email for future follow up. **What problems is HappyFox Chat solving and how is that benefiting you?** There are some many people out there looking up information who have questions, having chat on your website makes you the winner in answering those questions when visitors have them instead of leaving them to flounder around on the web or worse, on your website. Making the user experience that much more enjoyable. ### 9. easy to use, perfect for small and medium company **Rating:** 3.5/5.0 stars **Reviewed by:** Sanjaya P. | University Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about HappyFox Chat?** ready to use code, scale easily, easy install **What do you dislike about HappyFox Chat?** form pattern ( form shape) is too classic **Recommendations to others considering HappyFox Chat:** ease to install, copy and paste just it, you can never be bothered with code, and easy to install, just a little expensive, oh they have trial... **What problems is HappyFox Chat solving and how is that benefiting you?** can integrated with old and new user easily, and also can capture screenshot and send files to agent, before installing foxchat we can do this way ### 10. Amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Erica F. | Marketing Associate, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2017 **What do you like best about HappyFox Chat?** After searching relentlessly for a live chat vendor, we finally came across HappyFox Chat and we have not looked back since. With so many integrations, we have been able to accommodate almost all of our needs directly through the interface. Moreover, the staff at HappyFox are always willing to help. **What do you dislike about HappyFox Chat?** We would really like to be able to automate follow up emails post-chat through HubSpot, which the integration currently does not allow for. **Recommendations to others considering HappyFox Chat:** One of the best in the market and very cost effective. **What problems is HappyFox Chat solving and how is that benefiting you?** Utilizing the integration with our HappyFox Help Desk account, we will be able to forward relevant chats to our ticketing system for any existing clients or support requests. This alleviates the pains of having to instruct our chatters to send a separate email themselves (sometimes, this annoys them because they want a quicker way to get things done). ### 11. Customer support for online tutoring **Rating:** 4.5/5.0 stars **Reviewed by:** Kellie C. | Customer Success Manager, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2017 **What do you like best about HappyFox Chat?** Happy Fox is simple to use with an aesthetically pleasing interface. There is not a lot of training that's needed to learn how to use it. We use it in a very limited capacity, but as such, there's more need for a simple platform to connect with our customers for their immediate needs. **What do you dislike about HappyFox Chat?** Not much. I think the chat information could be displayed in a slightly easier-to-read format when the customer initially starts a chat, or more identifying characteristics could be put at the top of the chat box. But that's being picky. I wish there was a better notification system so that I don't miss chats; some kind of browser notification would be great. **Recommendations to others considering HappyFox Chat:** It's a very simple tool for customer support that helps you keep track of your customers' needs at all time. We use Happy Fox in a limited capacity but with all of the options available, I can see us using it when we expand our products. **What problems is HappyFox Chat solving and how is that benefiting you?** We can connect with our users directly and immediately so they can get help when they need it. It's always frustrating to have to email customer service just for them to answer a simple question and then have to wait for a response. Immediately helping our customers allows us to solve problems quickly and efficiently, and allows us to connect directly with them so they realize that this company is run by people, not just software. ### 12. Awesome UI, love saved history! **Rating:** 5.0/5.0 stars **Reviewed by:** Neha D. | Director of Retention, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2017 **What do you like best about HappyFox Chat?** We have about 14 people using Happy Fox on rotation so it's helpful to know who helps who and how many users are visiting the site each day. We each have different profiles so we can see who is on, and the best feature of all is being able to switch a customer from one support person to another so that they are getting the right answers without having to wait too long. **What do you dislike about HappyFox Chat?** I'm not really sure what the updates every week do, even though I know there are build notes somewhere. Otherwise, it's been pretty straightforward and clear for us to work with. **What problems is HappyFox Chat solving and how is that benefiting you?** We were trying to find the best way to keep our customer support in-house, and we've found that Happy Fox is super easy to customize to fit our needs. We can have it running in the background while we do our day-to-day tasks and can attend to questions as they come through the door. ### 13. Excellent app **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Chef de projet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2017 **What do you like best about HappyFox Chat?** I love the clean and easy-to-use interface. HappyFox Chat has all-round great functionalities (mobile app, desktop app, web app...) and excellent integrations with other services such as Wordpress! **What do you dislike about HappyFox Chat?** Limited integrations on free accounts for very small businesses who don't need a paid account, limited customization. I would like to see an artificial intelligence integration through api.ai or example. **Recommendations to others considering HappyFox Chat:** Easy to install on any platform. I tried looking at lots of other solutions but HappyFox Chat is the best solution out there. I think it's a fantastic service that can only get better and better. **What problems is HappyFox Chat solving and how is that benefiting you?** We have been using HappyFox Chat on our company's website for over a year and a half now, and it has converted visitors into customers on many occasions. Being ready and available at any time to respond to a visitor's questions (via the mobile app) is very reassuring for the visitor and creates trust and confidence in our business. ### 14. Happy Fox Chat is an effective tool for providing prospective customers with quick answers. **Rating:** 0.5/5.0 stars **Reviewed by:** Troy R. | Applications Engineer, Industrial Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2017 **What do you like best about HappyFox Chat?** I like the fact that it's a real time tool. **What do you dislike about HappyFox Chat?** It would be nice if you could automatically sign in and sign out. **Recommendations to others considering HappyFox Chat:** Unable to upload a screen shot showing myself logged in and the version of software we're using. I tried several formats (PNG, PDF, DOC etc...). **What problems is HappyFox Chat solving and how is that benefiting you?** Our inside sales team can quickly and effectively answer customers immediate needs. ### 15. Easy and simple chat for your site. **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo D. | Sales and Marketing Manager, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2017 **What do you like best about HappyFox Chat?** One of the best chat programs that i have ever used, its usage is simple and neat, and requires almost no technical knowledge. I found Happy Fox when i was in search with a chat app that had integration with pipedrive, our crm tool, and its one of the free happy fox integrations. I also am using the mailchimp integration, that helps to grow my contact list. **What do you dislike about HappyFox Chat?** I would like to have more customization in the widget, but its good enough. If there were more forms to chose the font, the color, the format of the window, the aspect of the text, i would be more satisfied. another thing that i would like to have is a desktop application. it would be easier to use the tool, and easier for me to control my team, this way they have to use a browser, and that can be distracting for them. By having a desktop app, i would have more control. **Recommendations to others considering HappyFox Chat:** Its easy to use, and they are also programming a lot of new implementations.. **What problems is HappyFox Chat solving and how is that benefiting you?** To have a cheap and simple chat application and access all my records and chats. If you need a tool that can solve your common user relationship problems, happy fox is the tool. using the tool is a no brainier and even your most limited staff member can do it. ### 16. Easy to Use and Very Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Nanotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2017 **What do you like best about HappyFox Chat?** Out team found it very easy to use. The learning curve was easy and the design is very intuitive. We also loved the ease of branding different websites and the ability to see other agents chatting. **What do you dislike about HappyFox Chat?** Nothing really, maybe more sound notification options to choose from to alert when a chat is initiated. **Recommendations to others considering HappyFox Chat:** If you have a question, their customer support at HappyFox Chat is really good. We also use the HappyFox ticket and knowledgebase system, which integrate really well with the chat. Another tip is if you want to bring in your HappyFox chat leads to a CRM program, Zapier can help.We use it to put HappyFox Chat leads into Ontraport automatically - our emailing and CRM system. **What problems is HappyFox Chat solving and how is that benefiting you?** Easily brands two different websites without having to go through a bunch of complicated code. We love that one person can handle the chats on both sites when needed because they all come into a central place. It's also cool that you can see another agent chatting and then offer them a helpful answer offline if you see they need it. Customers find it easy to use as well. ### 17. Very efficient and useful **Rating:** 4.5/5.0 stars **Reviewed by:** elfat g. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2017 **What do you like best about HappyFox Chat?** I can speak to customers just as I can on the phone. I can transfer a chat using command features and I can even save time by using set canned responses. **What do you dislike about HappyFox Chat?** Customers can stay idle for a while and I think a notification system for the customer would be good, just to let them know sometimes we are waiting on their response. **Recommendations to others considering HappyFox Chat:** I would recommend using foxchat especially if you have a large customer base where you have to cater for many. Especially if you have customers which prefer not to speak on the phone for what ever reason they may have. Some prefer the fact that they do not have to speak a single word to get the same service, especially in today era where we live in a social environment where texting is very predominant. **What problems is HappyFox Chat solving and how is that benefiting you?** It saves time for us and the customer as they do not have to phone in to receive the same service with the long waiting times during busy periods. ### 18. HappyFox Chat is a clean, easy-to-use chat system **Rating:** 4.0/5.0 stars **Reviewed by:** Byron S. | Vice President, SFDC & Data Administration, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2017 **What do you like best about HappyFox Chat?** The ability to keep track of chats with customers, as well as the text of those chats. Additionally, the ability to see how many individuals are waiting, and to summarize our chat activity over a period of time is very useful. Lastly, we like the ability to predefine responses, both automatic replies and ones that our users can load up and send without spending the time to type them out more than once. **What do you dislike about HappyFox Chat?** There doesn't seem to be a way to set hours of operation such that the customer receives a different Away message when our office is closed versus when all operators are busy or no one is signed in. Also, it would be nice to be able to let supervisors assign inbound chats to specific users, or join chats in progress. **What problems is HappyFox Chat solving and how is that benefiting you?** We are allowing our customers another means of getting in touch with us, one that is more convenient for a segment of our customer base which is either too busy or not comfortable with calling us or visiting in person. HappyFox Chat gives us the ability to answer questions and solve problems for our customers in a way that they are comfortable with. ### 19. Retention rates goes up **Rating:** 4.5/5.0 stars **Reviewed by:** Aissam O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2017 **What do you like best about HappyFox Chat?** I have been using this app on all my websites. One account is enough. The app works great and one of the most useful features is the chat trigger. Also the iPhone app helps a lot. If you're not in front of your computer you can easily answer customers requests! **What do you dislike about HappyFox Chat?** The Mac app bug, but it was fixed since then **What problems is HappyFox Chat solving and how is that benefiting you?** With the chat app I saved so many sales. A lot of my customers could not find answers to their questions. By using the chat, I was able to reduce the abandonment rate. ### 20. Easy to use and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Mia F. | Web Master, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2017 **What do you like best about HappyFox Chat?** I love how easy this chat solution is to implement on my website, and how quickly my colleagues were able to pick it up! It makes answering quick questions from our customers so simple. **What do you dislike about HappyFox Chat?** The only think I would like to have added is the ability to style the triggered chats differently. There is a css solution, but I have yet to figure out how to implement that just yet. **What problems is HappyFox Chat solving and how is that benefiting you?** We have a 50% bounce rate on our website. We would like to answer any questions regarding our product or delivery charges quickly to encourage orders being placed. ### 21. Very useful chat service! **Rating:** 4.5/5.0 stars **Reviewed by:** Curtis F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about HappyFox Chat?** HappyFox Chat offers various functions that make it stand out from basic chat systems with the ability to view the people who are visiting and the agents who are online, making it great for any business for both the customer and the business. **What do you dislike about HappyFox Chat?** HappyFox chat offers everything you can ask for in a chat system and more, nothing to dislike! **Recommendations to others considering HappyFox Chat:** HappyFox Chat is a top-notched chat system. **What problems is HappyFox Chat solving and how is that benefiting you?** HappyFox Chat has been one of our main ways of answering anybody's questions regarding the hosting of events in our building. ### 22. Best B2C Chat Platform Out There!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler N. | Customer Care Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2017 **What do you like best about HappyFox Chat?** How user friendly the platform is for new members. I love how it can be integrated with other programs such as SalesForce. **What do you dislike about HappyFox Chat?** The one dislike is that in order to have another co-worker assist in the chat, you need to send the chat over to them compared to both working on the chat together. **Recommendations to others considering HappyFox Chat:** Be ready to be more organized! **What problems is HappyFox Chat solving and how is that benefiting you?** How to best serve our customers. Their comments and questions lead us towards bettering our overall webpage platform. ### 23. IT Tech Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Ushan B. | IT Intern, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about HappyFox Chat?** The best thing I like about Happy fox chat is that many users can be logged in at once. There are also admins who can see the conversations happening across the team! Desktop notifications are very slick. Very useful. If you have happy fox open on a second monitor it will still notify on the main as well. **What do you dislike about HappyFox Chat?** One thing that I wish was implemented is an easy teamviewer or remote log in option. **What problems is HappyFox Chat solving and how is that benefiting you?** Some business problems I am solving are if teachers are currently having their kids take a test and does not want to disturb his or her students he or she can send in a chat request. ### 24. HappyFox is a nice and easy way to talk with costumers **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel L. | Gerente de Negócios, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2017 **What do you like best about HappyFox Chat?** I use the free version - my team only has 12 workers - and is really easy to comunicate with my costumers, and of course, talk with my team about whats going on, in real time. The costumers are more likely to talk wirh us with the "chat button". We received a lot of good feedbacks after using this in our website. **What do you dislike about HappyFox Chat?** I really, really could use a mobile app. And of course I really need more data to analysis my costumers. Is really hard sometimes to help them, more BI would be useful (time spent at my page, where they clicked...). **Recommendations to others considering HappyFox Chat:** If you're willing to use a really smart and simple help desk, use HappyFox. Is really, really good. Unfortunately, lacks some features to my company, but for small business is really great. **What problems is HappyFox Chat solving and how is that benefiting you?** My biggest problem is the support. I need to be avaiable with my costumers 24/7. I needed an easy and simple channel to keep in touch with them, and using HappyFox was a nice experience. Unfortunately I need more data, like the time the costumers stay in my page, and where they clicked... I couldn'd find any of that in HappyFOx (at least in the trial). Of course we had a lot of benefits, we only used e-mail before HappyFox and our mailboxes were always filled with support e-mails. You guys helped us reaching these costumers in a easier and simpler way. ### 25. We use HappyFox HelpDesk now using Chat too **Rating:** 4.5/5.0 stars **Reviewed by:** Beth K. | Channel Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2017 **What do you like best about HappyFox Chat?** Love the interface, very easy to navigate. The system does everything we want it to do **What do you dislike about HappyFox Chat?** Nothing as of now. HappyFox does most of what we need it to do. **What problems is HappyFox Chat solving and how is that benefiting you?** Answering prospect/client questions in real time. Able to send questions to our "ticketing system" for Support and Client Services in an easy fashion. ### 26. The Happy Fox Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine C. | Sales Support Supervisor & Margin Manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2017 **What do you like best about HappyFox Chat?** The best feature of Happy Fox I like, is the ability to easily check your chat history in efficient manner. Sometimes, when I need critical information out of a chat I may have had yesterday or earlier this week. I'm always able to go back and retrieve that information. Another feature I'm quite fond of in the Happy Fox chat, is the way the traffic arrives, when there's multiple chats out there, you can easily see all the request to the left. The Happy Fox system, tell you exactly how long your visitor has been there, and some leading information to what they might be requesting. **What do you dislike about HappyFox Chat?** Sometimes, when you have multiple chats opened, clicking and navigating to the others can sometimes be hard. For example, if I have one chat window open, and another responds, clicking back over sometimes requires multiple clicks. This is turn makes it sometimes difficult for you to be efficient in replying and getting results. Another feature, I'm not too fond, of is the fact, that you can not copy information from the chat to paste in other areas. **Recommendations to others considering HappyFox Chat:** Enjoy the experience, I've used many other chat systems before, this one is very simple and efficient. **What problems is HappyFox Chat solving and how is that benefiting you?** We are solving communication problems in business, we have realized that if a customer can not get immediate assistance over the phone they will chat in. This allows us to address a problem on a different medium producing the same results. With technology at the brink of our finger tips, we are able to easily communicate with one another and Happy Fox solves the website business communication relationship of B2C. ### 27. Great Experience - Definitely Signing Up after Trial **Rating:** 5.0/5.0 stars **Reviewed by:** Paige H. | Marketing Commitee Member, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2017 **What do you like best about HappyFox Chat?** HappyFox is easy to use, intuitive and fun. I like that I can turn agents on and off easily, and we've been using the automated response triggers with success. **What do you dislike about HappyFox Chat?** Right now, there is nothing I dislike. It's pricey for the higher levels, but I dare say worth it. **Recommendations to others considering HappyFox Chat:** Try it out and see if it works for you and your team. We like it a lot, and we look forward to seeing it's full integration potential. **What problems is HappyFox Chat solving and how is that benefiting you?** Converting customers via chat. That's why we decided to use a chat function, and we've been pleased so far. ### 28. Super Handy! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Client Communications Specialist, Public Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about HappyFox Chat?** I love the fact that my customers can reach me without a phone call or email they need to wait for. They are able to get an immediate response with little to no wait time. **What do you dislike about HappyFox Chat?** The only thing I dislike about the chat is how long it takes to accept the chat. **What problems is HappyFox Chat solving and how is that benefiting you?** The customers are getting much faster response times from the support group. ### 29. HappyFox Chat Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2017 **What do you like best about HappyFox Chat?** We are able to navigate and direct our conversations to the correct people with ease. Being able to make sure that our customers are in touch with the right people has reflected well with our customer experience. **What do you dislike about HappyFox Chat?** There is an initial learning curve that you must overcome. However, this learning curve is not extremely difficult. **Recommendations to others considering HappyFox Chat:** I would highly recommend HappyFox Chat **What problems is HappyFox Chat solving and how is that benefiting you?** We are solving communication problems inside and outside of the office. We have benefited by receiving positive customer feedback. ### 30. Great Chat, Little bit of Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2017 **What do you like best about HappyFox Chat?** I like the look and feel of the chat It works great with my business. **What do you dislike about HappyFox Chat?** Problems with the chat. I like being remote so the app on my phone is a big issue. After 30 mins it always logs me off!!! You also can't set a distinctive ring tone for when a chat comes in. Another issue is if your computer is on for a while or goes to sleep when it comes back on it says you are online even know you are offline. Toggle is stuck and doesnt work. Have to log out and log back in. **Recommendations to others considering HappyFox Chat:** Fix the bugs. **What problems is HappyFox Chat solving and how is that benefiting you?** Gives clients more options to get in touch. ### 31. This software is great for chatting with our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2017 **What do you like best about HappyFox Chat?** This software is very easy to use and is a great way to quickly communicate with your customers. I like the History feature where you can review the history of the previous chats. I also like the Visitors feature to see how many people are currently accessing the site. **What do you dislike about HappyFox Chat?** One thing I have found that would be a nice feature is if it would allow each of the agents to speak with one another through some kind of chat between the agents, Currently there is no feature that I can see that allows agents to chat with one another. I also wish the software would allow customers to choose which agent they would like to chat with instead of the software just putting the chat into a queue. **Recommendations to others considering HappyFox Chat:** This chat software is great for connecting with your customers quickly and efficiently. The software is very easy to use and very user friendly. Highly recommended. **What problems is HappyFox Chat solving and how is that benefiting you?** We have benefited from being able to easier communicate with our customers in a more timely manner. We have also helped to eliminate some calls to our office. A benefit we have realized is that the younger generation is more inclined to chat with a customer service rep than they are to call in when they have questions. ### 32. easy, clear and a tool i could now never go without! **Rating:** 5.0/5.0 stars **Reviewed by:** britt c. | Customer Service Representative, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2017 **What do you like best about HappyFox Chat?** the layout on both ends for the chat experience is SO easy and user friendly. i able to look at the overview of everything happyfox offers for stats **What do you dislike about HappyFox Chat?** there really isn't anything i dislike. this system is the best i've ever worked with and it is superior to all others **Recommendations to others considering HappyFox Chat:** For an easy way to communicate with customers and improve all aspects of your company, (from sales, to quality control) HappyFox Chat is for you! **What problems is HappyFox Chat solving and how is that benefiting you?** quality control. seeing the rating of my customers they give after speaking with me. i'm able to reflect and better improve to give them a better experience. ### 33. Great Website For Live Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh T. | Customer Service Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2017 **What do you like best about HappyFox Chat?** The customers having the ability to chat with us while on the website, and we can respond quickly and easily to their requests and questions. **What do you dislike about HappyFox Chat?** I wish we could capture more contact information on the customers who initiate chats with us without having to pay for the premium service. **Recommendations to others considering HappyFox Chat:** For smaller companies, this is a great way to get your foot in the door to using a Live Chat feature for your website without having to pay anything. **What problems is HappyFox Chat solving and how is that benefiting you?** Customers who don't have time to make a phone call can still converse with our Customer Service Team. This has been very beneficial in that all 4 on our team can respond to the same customer without transferring phone calls around. ### 34. Three years with HappyFox and still love it **Rating:** 5.0/5.0 stars **Reviewed by:** Cherish G. | Assistant Vice President, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2017 **What do you like best about HappyFox Chat?** It's free, it's reliable, I can get offline messages as well as participate in live chat, they always have new features even for free users (my favorite recently is the Slack integration) **What do you dislike about HappyFox Chat?** I would have to say when new features are released you have to find them yourself. Not a lot of great notifications for when or how to use the new tools. **What problems is HappyFox Chat solving and how is that benefiting you?** It's a great way for us to connect people who have questions about our service directly to team members who can get them on the phone and start building relationships. ### 35. Overall chat experience has been good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2017 **What do you like best about HappyFox Chat?** Responsiveness and location of the chat widget. Also, like the option adding custom fields and happyfox api **What do you dislike about HappyFox Chat?** I cannot think of anything! Mostly, in offline mode, it looks like there is too much content to read to leave a message. Though I like your current API, it will be great if we can plugin to read the chat and analyize using machine learning tools. **Recommendations to others considering HappyFox Chat:** Look out for HappyFox API Easy of use Checkout the APIs **What problems is HappyFox Chat solving and how is that benefiting you?** Sales support and support after the sale! Benefits, - Happyfox api - Team inbox - Pop-up Chat - Notifications - In-App Messaging ### 36. Great starting point for chat (with room to grow) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2017 **What do you like best about HappyFox Chat?** I like that we've been able to try HappyFox chat at $0 while we decide if we're fully going to embrace live chat on our site. **What do you dislike about HappyFox Chat?** that we've not fully decided to upgrade to at least try out some of the other features. And also that I sometimes forget to sign out and miss chats unintentionally. **What problems is HappyFox Chat solving and how is that benefiting you?** just trying to catch some of the online traffic that doesn't go fully forward with submitting a form or calling us and maybe try to just chat a bit to generate interest. ### 37. CEO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2017 **What do you like best about HappyFox Chat?** I really like the free online chat client that integrates directly with the Happy Fox ticketing system. Since we have it integrated also with Salesforce, we get all of these chats in our CRM. **What do you dislike about HappyFox Chat?** I sometimes have issues with the Mac app not working properly. No one else on my team experiences this, so it could be something specific to my machine. **Recommendations to others considering HappyFox Chat:** Its got great bang for the buck and seems to work very well with the various integrations. **What problems is HappyFox Chat solving and how is that benefiting you?** We use it for tracking customer tickets and it does a great job of that. The notification and reminder system helps us stay on top of issues. ### 38. Multi-window chat is good **Rating:** 2.5/5.0 stars **Reviewed by:** Miao X. | VP , Co-founder, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2017 **What do you like best about HappyFox Chat?** Agents can see multiple chat windows. That is very helpful since most chats have some delay between messages. **What do you dislike about HappyFox Chat?** "End chat" doesn't need to be an explicit step as Happyfoxchat made it. Chatra's continual chat is closer to the chat experience we want. It takes two clicks to minimize the chat window, which should be just one click. Custom variables for the visitors are not directly visible to agent by default. **Recommendations to others considering HappyFox Chat:** This works fine for regular online support. **What problems is HappyFox Chat solving and how is that benefiting you?** Just like all the live chat services out there, happyfoxchat gives you the ability to communicate with your visitors. ### 39. Very nice plugin for our shopware shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2017 **What do you like best about HappyFox Chat?** We use HappyFox Chat for our website. I like it that we can access it in the browser and via app. **What do you dislike about HappyFox Chat?** There is not much that I dislike... I mean we have the free version, so the expectations aren't that high. **What problems is HappyFox Chat solving and how is that benefiting you?** We use it on our website. Customers can get in touch with us easily. ### 40. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan D. | Finance Packager, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2017 **What do you like best about HappyFox Chat?** How the messenger can interact & make the first contact with customers on our website by providing an automatic response. This helps us to open a dialogue with the customer. **What do you dislike about HappyFox Chat?** That you are unable to have multiple agents in a chat with customers. This would help our organisation as different colleagues have specialised knowledge when speaking to a potential customer in the crucial early moments of the discussion **What problems is HappyFox Chat solving and how is that benefiting you?** Gives us a wider reach & allows us to connect to more potential clients, who may not be able to contact us via telephone or email ### 41. Good SImple Live chat product **Rating:** 3.5/5.0 stars **Reviewed by:** Corina L. | Owner and Cake Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2017 **What do you like best about HappyFox Chat?** The interface and admin console is easy and intuitive **What do you dislike about HappyFox Chat?** Support through email isn't great - but the support on live chat works well. **Recommendations to others considering HappyFox Chat:** Try thier free trial for a month before signing on. **What problems is HappyFox Chat solving and how is that benefiting you?** We're able to speak with people visiting our site. ### 42. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Jack B. | Content & Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2017 **What do you like best about HappyFox Chat?** Easy to use, easy to teach others to use and easy to set up **What do you dislike about HappyFox Chat?** Would be great to get some extra info on people you're chatting to **What problems is HappyFox Chat solving and how is that benefiting you?** Support desk is done entirely using HappyFox and HappyFox Chat ### 43. Happy Fox Happy Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Donna G. | OEM/Distribution Sales Manager, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2017 **What do you like best about HappyFox Chat?** I like the amount of data collected per chat. **What do you dislike about HappyFox Chat?** Not requiring an email address or capturing the email address of the customer **Recommendations to others considering HappyFox Chat:** HappyFox is a great tool if you wish to be able to answer your customers questions in real time. **What problems is HappyFox Chat solving and how is that benefiting you?** Being able to answer customer questions in real time. More orders. ### 44. Great Program **Rating:** 4.5/5.0 stars **Reviewed by:** Florenda B. | Customer Service, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2017 **What do you like best about HappyFox Chat?** I like how user friendly Happy Fox is. I like being able to see customers previous chats so that we can see what sort of issues they have and if they are repeat issues. **What do you dislike about HappyFox Chat?** I would like to have access to previous chats from tickets but I think it should be possible **What problems is HappyFox Chat solving and how is that benefiting you?** We can see previous chats and figure out customer situations a lot faster. ### 45. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about HappyFox Chat?** Love how this links to my salesforce and also shows who messaged me when I am not connected. **What do you dislike about HappyFox Chat?** The is nothing at all wrong with the service. **What problems is HappyFox Chat solving and how is that benefiting you?** I have been able to answer customer or potential customers questions without needing to call. ### 46. "Happy" HappyFox User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about HappyFox Chat?** HappyFox is very user-friendly, especially when handling multiple chat windows, and is visually appealing as well. It is extremely simple to run reports and pull data (chat volume, agent leaderboard, missed chats) and it integrates well with SalesForce too. HappyFox is customizable, easy to install on a company website and my agents love it. It **What do you dislike about HappyFox Chat?** It does not appear to be possible for an administrator to log an agent off live chat, which can be frustrating if an agent leaves him or herself logged in and leaves their desk (as a workaround, we've been deactivating users). On other chat platforms, we've been able to see what customers are typing before they hit "send," which allows agents to plan their responses. Additionally, often HappyFox freezes (it'll appear that everything is normal, until you realize that the active chats on the left side of the screen and inactive and there are new chats that cannot be seen) and we are forced to log out and log back into the platform. I also wish there was a way to search historical chats - there does not seem to be a way to filter historical chats, making it difficult to find one that you are looking for. There is also not a way to view chat comments by agent, you must open each individual historical chat to view customer comments. **What problems is HappyFox Chat solving and how is that benefiting you?** The business problem we had was that we could not integrate live chat with SalesForce, our CRM, but were able to do so upon adopting HappyFox. Furthermore, it was difficult for agents to handle multiple chats because each chat was on a different tab - HappyFox creates a streamlined experience for fielding numerous chats. Our previous chat platform was a horrible customer experience on mobile since it was very outdated - HappyFox not only offers a much better customer experience but it follows customers around to each page of our website and tells us which page they are on. ### 47. Great fit and easy integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2017 **What do you like best about HappyFox Chat?** How easy it was to replace our previous support software with happyfox. The setup was very easy and initiative for the basics. Even setting all of our smart rules was easy enough for our 60 year old support manager. **What do you dislike about HappyFox Chat?** That the help desk application does not have it's own desktop application. The browser run application is very nice, but sometimes it would be nice to have a desktop application. **What problems is HappyFox Chat solving and how is that benefiting you?** The biggest problem that was solved with happyfox was that we use to have issues fall through the cracks. This means that some time a customer would submit an issue and we would all miss it, so the customer would never get any assistance with their issue or an answer to their question. ### 48. Great option **Rating:** 5.0/5.0 stars **Reviewed by:** Dario C. | Senior Software Developer AR / VR, Computer Games, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2017 **What do you like best about HappyFox Chat?** What i do like about Happy Chat is that i can handle all the chats in just one app. We receive chat from our page and from Facebook at the same. time **What do you dislike about HappyFox Chat?** I think HappyChat can have a more CRM oriented development. I would like to have all the client info in one place. **What problems is HappyFox Chat solving and how is that benefiting you?** We get out clients closer. It's amazing how confortable they feel chatting with us, and we increment our sales by 10% compared to clients contacting us via email ### 49. Great online chat solution for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Paul T. | Member, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2017 **What do you like best about HappyFox Chat?** It's free and it works a treat - our customers love it (and use it!!) **What do you dislike about HappyFox Chat?** There's nothing to dislike, it's simple to install and it works! **Recommendations to others considering HappyFox Chat:** Try it - it's simple to set up and get running. You'll never look back! **What problems is HappyFox Chat solving and how is that benefiting you?** I needed a simple chat solution for answering online queries, as a small business most providers were out of my price range for the benefits we'd see, HappyFoxChat is great. ### 50. I love Happy Fox Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Brianne G. | Western Regional Sales Manager, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2017 **What do you like best about HappyFox Chat?** I like the way all the chats are available in one screen. I also like the chat history and quick notes. **What do you dislike about HappyFox Chat?** I don't like that it doesn't show the city AND state. **Recommendations to others considering HappyFox Chat:** We love their service and implentation was relatively easy. **What problems is HappyFox Chat solving and how is that benefiting you?** We were trying to solve our availability to our customers. Now they are able to reach us by phone, email, and chat. ## HappyFox Chat Discussions - [Is there an on-premises version of HappyFox Chat?](https://www.g2.com/discussions/on-premises) - 1 comment, 1 upvote - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications-6c59c85c-b6f4-49fc-835b-960f655c1b80) - 1 comment, 1 upvote - [What happens at the end of the 14-day trial?](https://www.g2.com/discussions/14-free-trial) - 1 comment, 1 upvote - [Any special discounts?](https://www.g2.com/discussions/special-discounts-0a9a0309-9941-4f9f-854b-9c157392bebb) - 1 comment, 1 upvote - [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles-e65430fa-7d5b-4dbc-ab01-4d4bc692f37a) - 1 comment, 1 upvote - [View HappyFox Chat pricing details and edition comparison](https://www.g2.com/products/happyfox-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A28%3A59+-0500&secure%5Bsession_id%5D=81f40c81-3c7e-4303-86d0-d87e01381ef6&secure%5Btoken%5D=96ae9cd227a530ca5267737ac359055850572c2db6f01b2820c2186d70eb1a44&format=llm_user) ## HappyFox Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top HappyFox Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (785 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)