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Best Knowledge Management Software - Page 3

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—knowledge base software, Q&A platforms software, standard operating procedures software, and work instructions software. While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.

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Best Knowledge Management Software At A Glance

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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413 Listings in Knowledge Management Available
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integr

    Users
    • Account Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tettra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Organization
    27
    Centralization
    22
    Intuitive
    17
    Easy Access
    11
    Cons
    Formatting Issues
    4
    Inefficient Search Functionality
    3
    Limited Customization
    2
    Poor Content Management
    2
    Difficult Automation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tettra features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tettra
    Year Founded
    2015
    HQ Location
    Somerville, MA
    Twitter
    @tettra
    1,157 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integr

Users
  • Account Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 50% Small-Business
  • 42% Mid-Market
Tettra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Organization
27
Centralization
22
Intuitive
17
Easy Access
11
Cons
Formatting Issues
4
Inefficient Search Functionality
3
Limited Customization
2
Poor Content Management
2
Difficult Automation
1
Tettra features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Seller
Tettra
Year Founded
2015
HQ Location
Somerville, MA
Twitter
@tettra
1,157 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its in

    Users
    • Knowledge Specialist
    Industries
    • Government Administration
    • Insurance
    Market Segment
    • 45% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Intuitive
    10
    Knowledge Base
    9
    Customer Support
    8
    Efficiency
    8
    Cons
    Editing Difficulties
    2
    Inefficient Search
    2
    Inefficient Search Function
    2
    Missing Features
    2
    Poor Search Functionality
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • livepro Knowledge Management features and usability ratings that predict user satisfaction
    9.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    livepro
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its in

Users
  • Knowledge Specialist
Industries
  • Government Administration
  • Insurance
Market Segment
  • 45% Mid-Market
  • 21% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Intuitive
10
Knowledge Base
9
Customer Support
8
Efficiency
8
Cons
Editing Difficulties
2
Inefficient Search
2
Inefficient Search Function
2
Missing Features
2
Poor Search Functionality
2
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.7
Q & A
Average: 8.6
Seller Details
Seller
livepro
Company Website
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
100 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently

    Users
    • Owner
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 40% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TextExpander Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    211
    Time-saving
    157
    Time-Saving
    151
    Daily Use
    93
    Useful
    83
    Cons
    Software Bugs
    51
    App Issues
    32
    Learning Curve
    24
    Complexity
    21
    Missing Features
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TextExpander features and usability ratings that predict user satisfaction
    7.4
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    San Francisco, US
    Twitter
    @TextExpander
    12,225 Twitter followers
    LinkedIn® Page
    linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently

Users
  • Owner
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 40% Small-Business
  • 25% Mid-Market
TextExpander Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
211
Time-saving
157
Time-Saving
151
Daily Use
93
Useful
83
Cons
Software Bugs
51
App Issues
32
Learning Curve
24
Complexity
21
Missing Features
21
TextExpander features and usability ratings that predict user satisfaction
7.4
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@TextExpander
12,225 Twitter followers
LinkedIn® Page
linkedin.com
51 employees on LinkedIn®
Entry Level Price:$100.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • KnowledgeOwl Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Easy Integrations
    3
    Features
    3
    Customizability
    2
    Cons
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • KnowledgeOwl features and usability ratings that predict user satisfaction
    8.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Broomfield, CO
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 32% Small-Business
KnowledgeOwl Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Easy Integrations
3
Features
3
Customizability
2
Cons
Limited Functionality
1
KnowledgeOwl features and usability ratings that predict user satisfaction
8.0
Q & A
Average: 8.6
Seller Details
Year Founded
2015
HQ Location
Broomfield, CO
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Clueso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Video Recording
    37
    Ease of Use
    36
    Content Creation
    31
    Video Creation
    29
    Customer Support
    25
    Cons
    Editing Difficulties
    8
    Slow Rendering
    7
    Time Consumption
    6
    Video Playback Issues
    6
    AI Limitations
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Clueso features and usability ratings that predict user satisfaction
    8.9
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Clueso
    Year Founded
    2023
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 41% Mid-Market
Clueso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Video Recording
37
Ease of Use
36
Content Creation
31
Video Creation
29
Customer Support
25
Cons
Editing Difficulties
8
Slow Rendering
7
Time Consumption
6
Video Playback Issues
6
AI Limitations
5
Clueso features and usability ratings that predict user satisfaction
8.9
Q & A
Average: 8.6
Seller Details
Seller
Clueso
Year Founded
2023
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Entry Level Price:$8.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onbo

    Users
    • Product Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Slite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Team Collaboration
    12
    Helpful
    11
    Intuitive
    11
    Organization
    10
    Cons
    Formatting Issues
    4
    Integration Issues
    4
    Learning Curve
    4
    Limited Customization
    4
    Difficult Navigation
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Slite features and usability ratings that predict user satisfaction
    8.1
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Slite
    Year Founded
    2016
    HQ Location
    Paris
    Twitter
    @sliteHQ
    3,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onbo

Users
  • Product Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 29% Mid-Market
Slite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Team Collaboration
12
Helpful
11
Intuitive
11
Organization
10
Cons
Formatting Issues
4
Integration Issues
4
Learning Curve
4
Limited Customization
4
Difficult Navigation
2
Slite features and usability ratings that predict user satisfaction
8.1
Q & A
Average: 8.6
Seller Details
Seller
Slite
Year Founded
2016
HQ Location
Paris
Twitter
@sliteHQ
3,467 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s best Sales & IT teams use 1up to answer sales questions, RFPs, and security questionnaires 10x faster. Based in New York City, 1up has raised more than $8 million and is trusted by

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 78% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 1up Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Time-saving
    10
    Customer Support
    9
    RFP Management
    9
    Efficiency
    8
    Cons
    Limited Results
    3
    Inaccurate Responses
    2
    Limited Features
    2
    Access Limitations
    1
    File Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 1up features and usability ratings that predict user satisfaction
    9.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    1up
    Year Founded
    2021
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s best Sales & IT teams use 1up to answer sales questions, RFPs, and security questionnaires 10x faster. Based in New York City, 1up has raised more than $8 million and is trusted by

Users
No information available
Industries
  • Computer Software
Market Segment
  • 78% Mid-Market
  • 17% Small-Business
1up Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Time-saving
10
Customer Support
9
RFP Management
9
Efficiency
8
Cons
Limited Results
3
Inaccurate Responses
2
Limited Features
2
Access Limitations
1
File Management
1
1up features and usability ratings that predict user satisfaction
9.5
Q & A
Average: 8.6
Seller Details
Seller
1up
Year Founded
2021
HQ Location
New York
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
(312)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations li

    Users
    • Account Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Slab Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Daily Use
    9
    Integrations
    9
    Easy Integrations
    7
    Easy Access
    6
    Cons
    Limited Customization
    3
    Learning Curve
    2
    Limited Functionality
    2
    Missing Features
    2
    Overwhelming
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Slab features and usability ratings that predict user satisfaction
    8.1
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Slab, Inc
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @SLAB
    1,260 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations li

Users
  • Account Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
Slab Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Daily Use
9
Integrations
9
Easy Integrations
7
Easy Access
6
Cons
Limited Customization
3
Learning Curve
2
Limited Functionality
2
Missing Features
2
Overwhelming
2
Slab features and usability ratings that predict user satisfaction
8.1
Q & A
Average: 8.6
Seller Details
Seller
Slab, Inc
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@SLAB
1,260 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    19
    Helpful
    16
    Intuitive
    13
    Customer Support
    12
    Cons
    Lack of Features
    9
    Missing Features
    9
    Limitations
    7
    Limited Features
    6
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Stonly features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
19
Helpful
16
Intuitive
13
Customer Support
12
Cons
Lack of Features
9
Missing Features
9
Limitations
7
Limited Features
6
Learning Curve
5
Stonly features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
15% Off: Starting at $10.20/agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Features
    19
    Simple
    19
    Helpful
    17
    Customer Support
    16
    Cons
    Missing Features
    15
    Limited Customization
    11
    Ticketing Issues
    11
    Ticket Management
    10
    Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BoldDesk features and usability ratings that predict user satisfaction
    8.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,948 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,492 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Small-Business
  • 36% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Features
19
Simple
19
Helpful
17
Customer Support
16
Cons
Missing Features
15
Limited Customization
11
Ticketing Issues
11
Ticket Management
10
Learning Curve
9
BoldDesk features and usability ratings that predict user satisfaction
8.3
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,948 Twitter followers
LinkedIn® Page
www.linkedin.com
2,492 employees on LinkedIn®
(427)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Together powers world-class mentorship programs that are scalable, measurable, organized, and effective at companies like Teledoc, Heineken, Kellogg’s, and more. We empower every employee to find peer

    Users
    • Founder
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Together Mentorship Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Mentorship
    63
    Ease of Use
    52
    Collaboration
    23
    Matching System
    19
    Agenda Management
    18
    Cons
    Scheduling Issues
    16
    Mentorship Issues
    7
    Calendar Issues
    6
    Notification Issues
    6
    Poor Calendar Integration
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Together Mentorship features and usability ratings that predict user satisfaction
    8.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2003
    HQ Location
    Calgary
    Twitter
    @AbsorbLMS
    1,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    658 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Together powers world-class mentorship programs that are scalable, measurable, organized, and effective at companies like Teledoc, Heineken, Kellogg’s, and more. We empower every employee to find peer

Users
  • Founder
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Enterprise
  • 25% Mid-Market
Together Mentorship Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Mentorship
63
Ease of Use
52
Collaboration
23
Matching System
19
Agenda Management
18
Cons
Scheduling Issues
16
Mentorship Issues
7
Calendar Issues
6
Notification Issues
6
Poor Calendar Integration
6
Together Mentorship features and usability ratings that predict user satisfaction
8.3
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
2003
HQ Location
Calgary
Twitter
@AbsorbLMS
1,470 Twitter followers
LinkedIn® Page
www.linkedin.com
658 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Flowlu is a cloud-based business management platform designed to help teams plan, track, and optimize their work in a single, centralized workspace. It provides a suite of tools for project management

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Flowlu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    2
    Intuitive Interface
    2
    Affordable
    1
    All-in-one
    1
    Automation
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Flowlu features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cloud22
    Year Founded
    2016
    HQ Location
    Dubai
    Twitter
    @Flowlusoft
    186 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Flowlu is a cloud-based business management platform designed to help teams plan, track, and optimize their work in a single, centralized workspace. It provides a suite of tools for project management

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 9% Mid-Market
Flowlu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
2
Intuitive Interface
2
Affordable
1
All-in-one
1
Automation
1
Cons
This product has not yet received any negative sentiments.
Flowlu features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
Cloud22
Year Founded
2016
HQ Location
Dubai
Twitter
@Flowlusoft
186 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This pla

    Users
    • Founder
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bettermode Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Customization Options
    14
    Intuitive
    12
    Customizability
    11
    Easy Setup
    11
    Cons
    Missing Features
    7
    Limited Functionality
    4
    Access Limitations
    3
    Lack of Features
    3
    Limited Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bettermode features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Toronto, Ontario
    Twitter
    @BettermodeHQ
    5,945 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This pla

Users
  • Founder
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 26% Mid-Market
Bettermode Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Customization Options
14
Intuitive
12
Customizability
11
Easy Setup
11
Cons
Missing Features
7
Limited Functionality
4
Access Limitations
3
Lack of Features
3
Limited Features
3
Bettermode features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Year Founded
2018
HQ Location
Toronto, Ontario
Twitter
@BettermodeHQ
5,945 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
(140)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Knowledge Base
    2
    Time-saving
    2
    Accuracy
    1
    AI Features
    1
    Cons
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Expensive
    1
    Inefficiency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shelf features and usability ratings that predict user satisfaction
    9.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,228 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Knowledge Base
2
Time-saving
2
Accuracy
1
AI Features
1
Cons
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Expensive
1
Inefficiency
1
Shelf features and usability ratings that predict user satisfaction
9.3
Q & A
Average: 8.6
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,228 Twitter followers
LinkedIn® Page
www.linkedin.com
234 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conv

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 46% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Perplexity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Useful
    41
    Helpful
    30
    Easy Setup
    20
    Features
    17
    Cons
    Usage Limitations
    24
    AI Limitations
    17
    Context Understanding
    14
    Inaccurate Data
    9
    Slow Performance
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Perplexity features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    San Francisco, California
    Twitter
    @perplexity_ai
    381,219 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conv

Users
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 46% Small-Business
  • 14% Mid-Market
Perplexity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Useful
41
Helpful
30
Easy Setup
20
Features
17
Cons
Usage Limitations
24
AI Limitations
17
Context Understanding
14
Inaccurate Data
9
Slow Performance
9
Perplexity features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Year Founded
2022
HQ Location
San Francisco, California
Twitter
@perplexity_ai
381,219 Twitter followers
LinkedIn® Page
www.linkedin.com
1,542 employees on LinkedIn®