# 1up Reviews **Vendor:** 1up **Category:** [RFP Software](https://www.g2.com/categories/rfp) **Average Rating:** 4.9/5.0 **Total Reviews:** 23 ## About 1up The world’s best Sales & IT teams use 1up to answer sales questions, RFPs, and security questionnaires 10x faster. Based in New York City, 1up has raised more than $8 million and is trusted by industry leaders such as WalkMe, Gladly, Deliveroo, and many more across the globe to unlock a faster sales experience. Start your free trial at 1up.ai ⚡👾⚡ ## 1up Pros & Cons **What users like:** - Users find 1up's platform to be **very easy to use** , significantly saving time and enhancing productivity. (8 reviews) - Users value the **centralized information access** of 1up, significantly enhancing efficiency in managing RFPs and security questionnaires. (8 reviews) - Users appreciate the **centralization** of 1up, streamlining RFP processes and improving efficiency with continuous updates. (6 reviews) - Users commend the **helpful customer support** team of 1up, enhancing their experience and facilitating effective implementation. (6 reviews) - Users find the **support and guidance** from George and his team invaluable for maximizing platform utility. (6 reviews) - Knowledge Management (5 reviews) - Users find 1up's **time-saving** benefits significant, eliminating inefficiencies and centralizing information for streamlined workflows. (5 reviews) - Users value the **effective collaboration** features of 1up, enhancing team communication and productivity across departments. (4 reviews) - Easy Setup (4 reviews) - Time-Saving (4 reviews) **What users dislike:** - Users note the **limited features** of 1up, which can hinder usability and require extra effort for satisfactory answers. (2 reviews) - Users note the **limited results** from 1up, often requiring more effort for useful responses and complex queries. (2 reviews) - Users find the **access limitations** of 1up cumbersome, particularly with complex questions and prompt length restrictions. (1 reviews) - Users find that 1up has **inaccurate responses** especially for complex questions, leading to frustrating interactions. (1 reviews) - Users find that 1up has **learning difficulties** with complex questions, requiring prompt engineering and limiting question length. (1 reviews) - Limitations (1 reviews) - Not Intuitive (1 reviews) - Poor Interface Design (1 reviews) - Required Expertise (1 reviews) ## 1up Reviews ### 1. Streamlined the RfP process across the organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan B. | Senior Solutions Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about 1up?** Before using 1up, the process of responding to RFPs was very inefficient, and we had information scattered all over the place. It typically involved an endless back-and-forth between SharePoint, Confluence, and asking questions in various Slack channels. Now, all information is centralized and easy to access. The time-consuming and endless search for information is a thing of the past, and everyone works from the same source of truth, which ensures consistency. I particularly like the Q&A functionality and Slack integration. We use it frequently when, for example, we need to describe something and share it via email. The setup and implementation were super smooth and only took a couple of days to get the system up and running. George and the team have been incredibly supportive since, and we are already halfway through a wider rollout across the business and other teams. **What do you dislike about 1up?** The only thing I had to get used to was the interface for responding to and editing questions on the web. I was normally used to working on RFPs in Excel, so it took me a little while to adjust to the slightly different process. I still prefer the table-style UI for this, but the team from 1up has already confirmed that something in this format is coming. **What problems is 1up solving and how is that benefiting you?** - Centralization of information - Less time spent searching for information internally - Establishing a single source of truth - Consistency in responses - Swift generation of answers to complex questions - Less time spent on mundane and repetitive activities ### 2. Great Tool, Very Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Holly G. | Director of Solutions Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about 1up?** 1Up has made a huge difference for our small team when it comes to handling RFPs and security questionnaires. It frees up our time so we can focus on other priorities, which has been a big help. The platform is easy to use and has saved us a ton of time. Plus, their team is great about listening to our feedback and addressing any concerns we have. I also really appreciate the Slack extension. It makes it easy for anyone in the company to find answers without always needing to involve the SE team. **What do you dislike about 1up?** There isn’t much to dislike about 1Up. Once it’s up and running, though, the tool is smooth and efficient. **What problems is 1up solving and how is that benefiting you?** 1Up makes handling security questionnaires and RFPs so much easier, saving us a ton of time and effort. It’s also a great tool for building internal knowledge since it gives the whole team a central place to find answers without having to rely on the SE team all the time. Overall, it’s really boosted our efficiency and helped us focus on more important projects. ### 3. Improving productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa D. | Head of Bid Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about 1up?** George and his team have been helpful with going through the platform in detail and providing support post-implementation as well. The platform also has all the required features one needs to organize your response library and provide quick responses to all your questionnaire and response requirements. **What do you dislike about 1up?** Nothing at the moment. No dislikes to speak about. **What problems is 1up solving and how is that benefiting you?** Among the main features of the questionnaire automation, I love the q&a feature for a quick inquiry which allows you to get a response in an instant. ### 4. A game changer for efficiency and collaboration! **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis D. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about 1up?** 1up has made our workflow much smoother by automatically answering common questions and filling out forms like RFPs. We used to spend hours or days on complex technical, compliance, or security documents. Now, it only takes a few hours with an easy review system. We synced our entire knowledge base and specific assets and have seen great success in the quality of responses. The Slack integration is a key feature, allowing our customer-facing teams to get real-time, accurate responses from our knowledge center. It's secure, easy to use, and works on multiple platforms, which is invaluable for both Sales and IT teams. The team is very responsive and their AI engine is strong and well optimized for customer communications. **What do you dislike about 1up?** Not much. The success of 1up depends on the quality of your knowledge base and assets. As long as it's the case, the tool is super powerful ! **What problems is 1up solving and how is that benefiting you?** Answering technical and security questionnaires is time consuming and hard to scale -> answers are mutualized and automatically answered. A simple review is needed and we saved days of work every month. As a Sales or Customer Success executive, finding the right information on a knowledge based is time consuming -> now, a simple question on a Chatbot and we have a qualitative answer. ### 5. 1UP has saved hours of work for our Presales Organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about 1up?** 1UP has proven to be an invaluable tool for our presales team when completing RFPs. It offers a variety of features for customizing responses, and we have yet to experience any unnecessary hallucinations from the LLMs. Our team particularly appreciates the new feature that shows the sources of the answers, making it easy to identify the origin of information when an answer seems incorrect. The training and implementation process was flawless, with no issues encountered. A few training videos on the system provide a comprehensive understanding in under 20 minutes. Moreover, collaborating with the 1UP team has been exceptional. Whenever we encounter an issue or bug, we receive a response within minutes. The team is eager and demonstrates genuine appreciation for their customers by attentively listening to our feedback. **What do you dislike about 1up?** The tool is in its early stages, with some software features yet to be implemented. However, the development team is actively listening to our feedback and consistently making improvements to enhance the system. 1UP is poised to grow and address these missing features shortly. **What problems is 1up solving and how is that benefiting you?** Our Bid Managemet team is small for our organization so 1UP has been excellent in time savings on these RFPs. We were told by our organization that we would not be hiring any additional team members, so 1UP has a been a life saver with the influx of RFPs we have received the past year. ### 6. Get things done with 1Up. **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub W. | Sales Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about 1up?** 1Up saves us a lot of time by automating RFP responses and using our knowledge base effectively. The tool’s performance continous to improve, becoming more accurate and efficient as we use it. The team behind 1Up is highly responsive, acting quickly on feedback and implementing real-time updates. With its fair pricing and ongoing enhancements, 1Up is a highly valuable tool on the market. **What do you dislike about 1up?** Not much. Initially, selecting specific parts of the knowledge base for responses wasn’t perfect, but the 1Up improved it quickly after we started using the tool. I also encountered some minor problems with regenerating answers within the questionnaire in 1Up, but their team resolved these quickly once we brought them up. Their responsiveness was crucial in solving these minor issues efficiently. **What problems is 1up solving and how is that benefiting you?** 1Up automates the completion of RFPs, which saves us a lot of time and makes the process easier for the team. The chatbot uses our knowledge base to handle both simple and complex questions about our company, helping everyone get accurate information quickly. ### 7. Much needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon B. | Director of Operations and Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about 1up?** 1Up streamlines our RFP responce process by automating tasks and leveraging our knowledge base. Great support as well. Most important, The tool improves continuously, becoming more accurate and efficient. **What do you dislike about 1up?** Nothing as of yet. It's new to us. We are learning and growing with it. **What problems is 1up solving and how is that benefiting you?** Productivity. When I'm busy and the staff have genuine questions that are important to them. If I don't have time to help them, it slows down business. 1up takes all of the years of knowledge we have gathered and makes it accessible to everyone that needs it instantly. It removes stress for us all. ### 8. We use it beyond just an RFP Response tool. Our team looks to it as our Source of Truth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about 1up?** We love the reliability of the responses. After some easy setup and initial answer qa'ing we gained confidence quickly in this tool. We look to take even more advantage of it over time as we continue to get clean data and answers in, but our initial feel has been that it's intuitive, fast, and accurate, with no real hallucinations after looking at the source content for some answers we wanted to clean up a bit. **What do you dislike about 1up?** currently we haven't found anything that has left us wanting or frustrated. **What problems is 1up solving and how is that benefiting you?** It's solving multiple problems. We're looking to manage many incoming RFP requests that are often monotonous with repetitive questions that still take time to answer and personalize. 1UP is relieving us of hours of work with just this piece alone. Additionally, our sales reps are often asking questions in multiple slack channels, including direct to myself and others and while we want to make sure they're enabled, the initial question can be fired off to 1UP and then we can not only update the answer, but have it available for future use, which hasn't been the case until now. This makes us more consistent and building out a q&a for reps saves again, more of our time. ### 9. Massive efficiency gains **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about 1up?** The team has been using 1up to respond to security assessments and the ability to have AI generate responses based on a library of our security policies has greatly increased our speed of response. The Slack integration allows other members of the team to ask questions of 1up and receive an answer without having to tie up time of our SC and Security teams. The automation of RFP responses also makes reviews of outputs very quick and easy, only requiring minor tweaks. The support team as also been very easy to work with. **What do you dislike about 1up?** I would like a little more control over brand voice for RFP responses. The ability to provide additional prompting to the AI would set 1up well above the competition. **What problems is 1up solving and how is that benefiting you?** 1up is helping solve resource constraints when responding to RFPs and Security Assessments ### 10. Seamless implementation with immediate, imapctful results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about 1up?** The team is amazing to work with, the product immeidately deilvers a lot of value, and the implementation is a breeze. **What do you dislike about 1up?** It's hard to complain about this tool, it's impact has been significant and there have been no negative surprises. **What problems is 1up solving and how is that benefiting you?** The automation of questionnaires allows us to significantly speed up the onboarding of customers. ### 11. Questionnaire fatigue is o-ver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about 1up?** 1up simplifies and accelerates painful security questionnaires by fully automating them. Finally there is a product that mops up the minutia of compliance detail and feeds it into the questionnaires that are required in the sales motion. There's tons more to think about besides these invasive, repetitive intake forms. We can actually get to selling and communicating with prospects in a positive way. Instead of updating prospects about the status of their questionnaires, we can talk to them about our pod cut and its value. **What do you dislike about 1up?** Nothing, really. I learned early on that for it to function optimally, it takes a robust upload of our own content. Gold in, gold out -- but the opposite holds, so invest a few minutes on content uploads. You'll thank 1up and yourself later. **What problems is 1up solving and how is that benefiting you?** 1up makes one of the most time-consuming, painful tasks for selling software -- RFPs, security questionnaires, and compliance questionnaires -- easy. Not a little faster, just really simple. ### 12. Significantly improves productivity by saving time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about 1up?** Accuracy of the tool improves consistenly with each use. 1Up automates tasks and efficiently sources from its knowledge base. In doing so, it simplifies and accelerates our RFP response process. The team was highly responsive to all my inquiries, and provided real time updates. Consistent enhancements and competitive pricing makes this tool a valuable resource within the market. **What do you dislike about 1up?** I am fully satisfied with the product. Don't have any dislikes. **What problems is 1up solving and how is that benefiting you?** 1Up automates tasks and efficiently sources from its knowledge base. In doing so, it simplifies and accelerates our RFP response process. ### 13. The Ultimate Solution for Accelerating Compliance and Security Questionnaires **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about 1up?** It simplifies and accelerates the process by automating questionnaire responses, pulling from trusted data sources like your website, security policies, and product documentation. **What do you dislike about 1up?** I would like to be able to upload different formats into the knowledge base. For now i can just upload pdf, xls and docx. Would like to see more formats in the future and have higher word count on the question bar. **What problems is 1up solving and how is that benefiting you?** 1up solves the common challenges of inefficiency, inaccuracy, and manual effort in security questionnaire management. It brings speed, accuracy, and security to the process, enabling teams to handle more requests with less effort. ### 14. The 1up Team has been excellent and the product has been helping us out daily improving how we work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about 1up?** Working with the 1up Team has been excellent, they are always willing to listen and constantly work with us. As super users - we often provide feedback which they have incorporated into the product and the roadmap. The product has drastically improved how we work and our RFP processes; it has signifficantly reduced time to respond to long RFP and Security questionnaires, which has been very welcome to our small team! **What do you dislike about 1up?** We LIKE everything - the product is easy to use, implementation was simple, customer support excellent. **What problems is 1up solving and how is that benefiting you?** Responding to questionnaires; automating the response; speed e.g. reducing the time to answers 100's of questions... Managing vast amounts of information and knowledge Creating business / professional responses ### 15. Easy Automated AI for Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Greg F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about 1up?** Sevco loves using 1Up for our sales and competitive intelligence efforts. Using Slack with 1Up centralizes all that the sales reps find about competition and the automation of the AI makes responding to RFI/RFP so much easier and quicker! Its one of those products that you wonder 'how did we do this before 1Up' !! So easy for sales and non tech folks. **What do you dislike about 1up?** Not much downside or dislikes. Would love to have some more reporting of the findings that I can easily print out or transfer to other docs...but that's really our issue of how we communicate internally. **What problems is 1up solving and how is that benefiting you?** The problem being solved is the the centralized research , real-time collection of competitive information and automated RFP fulfillment. This greatly reduces the human effort *(which we don't have a dedicated competitive intel person) and efficiency of our Field Security Engineers who have to complete RFPs. ### 16. Great choice for RFP/Questionnaire automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about 1up?** Best tool we've seen so far that does not require a dedicated RFP resource to manage. We moved off Loopio because of that and we often found our answers constantly out of date. Its great to be able to link 1Up to your KB and have peace of mind that it is being kept up to date alongside your KB updates. **What do you dislike about 1up?** They are still an earlier-stage company so some features are missing. However, they have been very receptive to feedback and their support team is great for troubleshooting. **What problems is 1up solving and how is that benefiting you?** RFP automation, making it easier to surface product and technical responses. ### 17. Amazing and price is right! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about 1up?** Amazing for technical RFPs, and overall competitive Intel. Great team behind the tech and it's always getting better! Awesome support team as well! Easier to manage and not a cluster of a mess like other platforms we've used like RFPio, also the interface is nicer and you can ask it broader items. **What do you dislike about 1up?** That more people don't know about it or use it! **What problems is 1up solving and how is that benefiting you?** Automating responses. ### 18. Solid assist to our Intake and Reception teams **Rating:** 5.0/5.0 stars **Reviewed by:** Brian J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about 1up?** With a team that is constantly growing and evolving, as well as undergoing training, it is vital that they have the resources available to answer questions when team members are not around. 1UP has become that team member. All internal knowledge respective to these depts are easy to draw unique answers from. So whether its helping them do their job better, or assisting a client while they are on the phone in real time, 1UP provides us with that advantage. **What do you dislike about 1up?** None so far. We have more content to submit to the product, but so far so good. **What problems is 1up solving and how is that benefiting you?** Assiting our team with our own knowledge base. Better insight and training. Better real time answers to clients. ### 19. Solid tool, helps save time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2024 **What do you like best about 1up?** Ask 1up is great and can be used as a knowledge source beyond just RFPs. Quite good at answering straightforward questions which when are in bulk helps save time **What do you dislike about 1up?** Not great at answering complex questions that require complex answers. Requires some prompt engineering sometimes to get the answer you are looking for. Ask1up has a limitation on question length which makes using it quite cumbersome **What problems is 1up solving and how is that benefiting you?** Mostly helping us by saving time when we get large RFPs with hundreds of questions. ### 20. Used 1up at two companies now! Ahead of the GenAI curve! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about 1up?** Best way to leverage AI; but in a contextual way that focuses on core business outcomes. My sales, marketing and GTM teams depend on it. **What do you dislike about 1up?** I wish they had more market awareness. This would help selling their expansion easier to other BUs and partners. But since they are new and growing, I expect this to improve. **What problems is 1up solving and how is that benefiting you?** Response to EDP's, with consistency and quality. Enhancing q&a for the teams. And ent search; this is killer, especially at a multinational with SMEa in multiple timezones. 1up allows us to tap into corporate knowledge, instantly ### 21. Game changer for lean teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about 1up?** Awesome tech that gives precious hours back to resource constrained teams. **What do you dislike about 1up?** N/A. Platform is easy to use and their team has been responsive whenever we've had quesitons. **What problems is 1up solving and how is that benefiting you?** Answering the same questions over and over is a waste of time, 1Up makes it so we don't have to do that anymore. ### 22. Positive reviews for 1up **Rating:** 5.0/5.0 stars **Reviewed by:** Harvey S. | logistics and supply chain, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about 1up?** It is faster than other applications Number of featers are comendable Complete RPS faster than others Easy to use and implement **What do you dislike about 1up?** Resutls are sometime confusing but overall experiece is good. **What problems is 1up solving and how is that benefiting you?** Research is made much easier using this tool. ### 23. AI For RFP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about 1up?** Easy to use, Great Support, Innovative Platform wit Advanced Features **What do you dislike about 1up?** Upon first signing up I recommended a couple changes. The company took these suggestions and implemented them. They have been great to work with. **What problems is 1up solving and how is that benefiting you?** Quickly complete RFP/Is using AI based on our previous responses. - [View 1up pricing details and edition comparison](https://www.g2.com/products/1up/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A10%3A15+-0500&secure%5Bsession_id%5D=d008793c-ae4e-4500-9923-c0872052e23f&secure%5Btoken%5D=a595d16fa9c6c3ee38e727af88c4b75edc5320d59114023d5c27114e9f13445f&format=llm_user) ## 1up Integrations - [Slack](https://www.g2.com/products/slack/reviews) ## 1up Features **Account Options** - Single Sign-On (SSO) - Social Login - Reputation System - Topic Subscription - Bookmarking - History **RFP Generation** - Templates - RFX - Versioning - Questions Library **Compatibility** - Federated Search - File Types - Global Language Support **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Knowledge Base** - Q & A - Link Sharing - Searchable **Q&A Tools** - Tags - Commenting System - Notifications - Voting - Integrations - Knowledge Integrations - Embedding - Formatting - Analytics **RFP Distribution** - Tracking - Analysis - Selection **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Security** - Verification - Role-Based Permission - Public vs Private **Submissions** - Collaboration - Knowledge Base - Review - Reporting **Functionality** - Personalization - Search Analytics - Integrations **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **RFP Response** - Project Management - Content Library - Access - Automation - Export - Import **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Agentic AI - RFP** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top 1up Alternatives - [Loopio](https://www.g2.com/products/loopio/reviews) - 4.6/5.0 (802 reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - 4.5/5.0 (1,271 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,207 reviews)