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Best Knowledge Base Software for Medium-Sized Businesses - Page 2

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Products classified in the overall Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Knowledge Base category.

In addition to qualifying for inclusion in the Knowledge Base Software category, to qualify for inclusion in the Medium-Sized Business Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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42 Listings in Knowledge Base Available
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    G2 Score
Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    19
    Helpful
    16
    Intuitive
    13
    Customer Support
    12
    Cons
    Lack of Features
    9
    Missing Features
    9
    Limitations
    7
    Limited Features
    6
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    9.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
19
Helpful
16
Intuitive
13
Customer Support
12
Cons
Lack of Features
9
Missing Features
9
Limitations
7
Limited Features
6
Learning Curve
5
View All Pros and Cons
Stonly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
9.0
Ease of Use
Average: 8.8
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Slab
(312)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations li

    Users
    • Software Engineer
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slab Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Daily Use
    9
    Integrations
    9
    Easy Integrations
    7
    Easy Access
    6
    Cons
    Limited Customization
    3
    Learning Curve
    2
    Limited Functionality
    2
    Missing Features
    2
    Overwhelming
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slab features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Quality of Support
    Average: 8.8
    8.8
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Slab, Inc
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @SLAB
    1,258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations li

Users
  • Software Engineer
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
Slab Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Daily Use
9
Integrations
9
Easy Integrations
7
Easy Access
6
Cons
Limited Customization
3
Learning Curve
2
Limited Functionality
2
Missing Features
2
Overwhelming
2
View All Pros and Cons
Slab features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.4
Quality of Support
Average: 8.8
8.8
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
Slab, Inc
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@SLAB
1,258 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
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BoldDesk
(114)4.5 out of 5
Save to My Lists
DealsSpecial offer!
15% Off: Starting at $10.20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Features
    19
    Simple
    19
    Helpful
    17
    Customer Support
    16
    Cons
    Missing Features
    15
    Limited Customization
    11
    Ticketing Issues
    11
    Ticket Management
    10
    Learning Curve
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    0.0
    No information available
    8.8
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion®
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,492 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Features
19
Simple
19
Helpful
17
Customer Support
16
Cons
Missing Features
15
Limited Customization
11
Ticketing Issues
11
Ticket Management
10
Learning Curve
9
View All Pros and Cons
BoldDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
0.0
No information available
8.8
Ease of Use
Average: 8.8
Seller Details
Seller
Syncfusion®
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,942 Twitter followers
LinkedIn® Page
www.linkedin.com
2,492 employees on LinkedIn®
Shelf
(140)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Knowledge Base
    2
    Time-saving
    2
    Accuracy
    1
    AI Features
    1
    Cons
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Expensive
    1
    Inefficiency
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Quality of Support
    Average: 8.8
    7.9
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,227 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Knowledge Base
2
Time-saving
2
Accuracy
1
AI Features
1
Cons
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Expensive
1
Inefficiency
1
View All Pros and Cons
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.7
Quality of Support
Average: 8.8
7.9
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,227 Twitter followers
LinkedIn® Page
www.linkedin.com
234 employees on LinkedIn®
Happeo
(153)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Happeo is the AI-powered intranet rated #1 for Google Workspace organizations. We create digital homes where organizations stay connected and drive efficiency by bringing order to information chaos, d

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Happeo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Easy Integrations
    5
    Helpful
    4
    Integrations
    4
    Intuitive
    4
    Cons
    Lack of Information
    3
    Limited Options
    3
    Missing Features
    3
    Search Functionality
    3
    Search Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Happeo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.8
    8.3
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Happeo
    Company Website
    Year Founded
    2017
    HQ Location
    Helsinki, Helsinki
    Twitter
    @happeoHQ
    1,850 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Happeo is the AI-powered intranet rated #1 for Google Workspace organizations. We create digital homes where organizations stay connected and drive efficiency by bringing order to information chaos, d

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
Happeo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Easy Integrations
5
Helpful
4
Integrations
4
Intuitive
4
Cons
Lack of Information
3
Limited Options
3
Missing Features
3
Search Functionality
3
Search Limitations
3
View All Pros and Cons
Happeo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.8
8.3
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Happeo
Company Website
Year Founded
2017
HQ Location
Helsinki, Helsinki
Twitter
@happeoHQ
1,850 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
iSpring LMS
(142)4.5 out of 5
Save to My Lists
Entry Level Price:$3.58
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iSpring LMS is a feature-rich platform that helps companies accelerate their business momentum through ROI-efficient training. The LMS enables the entire training cycle with clarity and consistency, f

    Users
    No information available
    Industries
    • E-Learning
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • iSpring LMS is a corporate learning management system that allows administrators to build a knowledge base, set up courses, and track employee progression.
    • Users frequently mention the ease of use, the ability to create engaging content, the quick and effective customer support, and the wide range of features including the automatic setup of mandatory courses for new hires.
    • Reviewers experienced limitations in reporting capabilities, difficulties in understanding certain features, limited customization options, and issues with integration with other systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • iSpring LMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Course Creation
    37
    User-Friendly
    30
    Customer Support
    29
    Features
    27
    Cons
    Missing Features
    21
    Limited Features
    20
    Integration Issues
    14
    Limited Customization
    11
    Limited Functionality
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iSpring LMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.8
    7.3
    Other Integrations
    Average: 8.2
    9.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iSpring
    Company Website
    Year Founded
    2001
    HQ Location
    Alexandria, VA
    Twitter
    @iSpringPro
    6,537 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    263 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iSpring LMS is a feature-rich platform that helps companies accelerate their business momentum through ROI-efficient training. The LMS enables the entire training cycle with clarity and consistency, f

Users
No information available
Industries
  • E-Learning
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • iSpring LMS is a corporate learning management system that allows administrators to build a knowledge base, set up courses, and track employee progression.
  • Users frequently mention the ease of use, the ability to create engaging content, the quick and effective customer support, and the wide range of features including the automatic setup of mandatory courses for new hires.
  • Reviewers experienced limitations in reporting capabilities, difficulties in understanding certain features, limited customization options, and issues with integration with other systems.
iSpring LMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Course Creation
37
User-Friendly
30
Customer Support
29
Features
27
Cons
Missing Features
21
Limited Features
20
Integration Issues
14
Limited Customization
11
Limited Functionality
11
View All Pros and Cons
iSpring LMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.8
7.3
Other Integrations
Average: 8.2
9.0
Ease of Use
Average: 8.8
Seller Details
Seller
iSpring
Company Website
Year Founded
2001
HQ Location
Alexandria, VA
Twitter
@iSpringPro
6,537 Twitter followers
LinkedIn® Page
www.linkedin.com
263 employees on LinkedIn®
KnowledgeOwl
(124)4.7 out of 5
15th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$100.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • KnowledgeOwl Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Easy Integrations
    3
    Features
    3
    Customizability
    2
    Cons
    Limited Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • KnowledgeOwl features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    KnowledgeOwl
    Year Founded
    2015
    HQ Location
    Broomfield, CO
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 32% Small-Business
KnowledgeOwl Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Easy Integrations
3
Features
3
Customizability
2
Cons
Limited Functionality
1
View All Pros and Cons
KnowledgeOwl features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.7
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
KnowledgeOwl
Year Founded
2015
HQ Location
Broomfield, CO
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Tettra
(159)4.7 out of 5
5th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integr

    Users
    • Account Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tettra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Organization
    27
    Centralization
    22
    Intuitive
    17
    Easy Access
    11
    Cons
    Formatting Issues
    4
    Inefficient Search Functionality
    3
    Limited Customization
    2
    Poor Content Management
    2
    Difficult Automation
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tettra features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Quality of Support
    Average: 8.8
    8.7
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tettra
    Year Founded
    2015
    HQ Location
    Somerville, MA
    Twitter
    @tettra
    1,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integr

Users
  • Account Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 50% Small-Business
  • 42% Mid-Market
Tettra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Organization
27
Centralization
22
Intuitive
17
Easy Access
11
Cons
Formatting Issues
4
Inefficient Search Functionality
3
Limited Customization
2
Poor Content Management
2
Difficult Automation
1
View All Pros and Cons
Tettra features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.4
Quality of Support
Average: 8.8
8.7
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Tettra
Year Founded
2015
HQ Location
Somerville, MA
Twitter
@tettra
1,154 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Serviceware Knowledge
(27)4.8 out of 5
Save to My Lists
Entry Level Price:$8.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceware Knowledge features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    6.7
    Other Integrations
    Average: 8.2
    9.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SERVICEWARE SE
    Year Founded
    1998
    HQ Location
    Idstein, Hesse
    Twitter
    @serviceware
    191 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    368 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 37% Enterprise
Serviceware Knowledge features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
6.7
Other Integrations
Average: 8.2
9.5
Ease of Use
Average: 8.8
Seller Details
Seller
SERVICEWARE SE
Year Founded
1998
HQ Location
Idstein, Hesse
Twitter
@serviceware
191 Twitter followers
LinkedIn® Page
www.linkedin.com
368 employees on LinkedIn®
Coda
(490)4.6 out of 5
Optimized for quick response
View top Consulting Services for Coda
Save to My Lists
Entry Level Price:$0/month per Doc Maker...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coda is the all-in-one workspace for teams that think in documents and build like developers. It combines the flexibility of docs, the structure of spreadsheets, and the power of apps, so anyone ca

    Users
    • Founder
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Coda is a customizable software that allows users to manage documents, spreadsheets, and workflows in one interactive workspace.
    • Users like Coda's flexibility and customizability, its ability to integrate with other tools, and its real-time collaboration and automation features that make project management efficient.
    • Users experienced a steep learning curve, especially when setting up advanced formulas or automations, and found the permissions to be overly restrictive, making collaboration and sharing more cumbersome.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Coda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Features
    14
    Flexibility
    12
    Project Management
    12
    Organization
    11
    Cons
    Learning Curve
    9
    Steep Learning Curve
    7
    Limited Features
    6
    Missing Features
    6
    Lack of Mobile App
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Coda features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 8.8
    7.7
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Superhuman
    Company Website
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coda is the all-in-one workspace for teams that think in documents and build like developers. It combines the flexibility of docs, the structure of spreadsheets, and the power of apps, so anyone ca

Users
  • Founder
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Coda is a customizable software that allows users to manage documents, spreadsheets, and workflows in one interactive workspace.
  • Users like Coda's flexibility and customizability, its ability to integrate with other tools, and its real-time collaboration and automation features that make project management efficient.
  • Users experienced a steep learning curve, especially when setting up advanced formulas or automations, and found the permissions to be overly restrictive, making collaboration and sharing more cumbersome.
Coda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Features
14
Flexibility
12
Project Management
12
Organization
11
Cons
Learning Curve
9
Steep Learning Curve
7
Limited Features
6
Missing Features
6
Lack of Mobile App
4
View All Pros and Cons
Coda features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 8.8
7.7
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
Superhuman
Company Website
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
195 employees on LinkedIn®
Perplexity
(236)4.5 out of 5
View top Consulting Services for Perplexity
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conv

    Users
    • Founder
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Perplexity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Useful
    42
    Helpful
    31
    Easy Setup
    20
    Features
    18
    Cons
    Usage Limitations
    25
    AI Limitations
    17
    Context Understanding
    14
    Inaccurate Data
    9
    Slow Performance
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Perplexity features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Perplexity AI
    Year Founded
    2022
    HQ Location
    San Francisco, California
    Twitter
    @perplexity_ai
    382,954 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conv

Users
  • Founder
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 14% Mid-Market
Perplexity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Useful
42
Helpful
31
Easy Setup
20
Features
18
Cons
Usage Limitations
25
AI Limitations
17
Context Understanding
14
Inaccurate Data
9
Slow Performance
9
View All Pros and Cons
Perplexity features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Perplexity AI
Year Founded
2022
HQ Location
San Francisco, California
Twitter
@perplexity_ai
382,954 Twitter followers
LinkedIn® Page
www.linkedin.com
1,542 employees on LinkedIn®
eXo Platform
(93)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communicatio

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eXo Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Activities
    2
    Helpful
    2
    Marketing Opportunities
    2
    Task Management
    2
    Team Collaboration
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eXo Platform features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    8.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eXo Platform
    Year Founded
    2003
    HQ Location
    Paris, Paris
    Twitter
    @eXoPlatform
    102,680 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communicatio

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
eXo Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Activities
2
Helpful
2
Marketing Opportunities
2
Task Management
2
Team Collaboration
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
eXo Platform features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
eXo Platform
Year Founded
2003
HQ Location
Paris, Paris
Twitter
@eXoPlatform
102,680 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Slite
(270)4.6 out of 5
Save to My Lists
Entry Level Price:$8.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onbo

    Users
    • Product Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Team Collaboration
    12
    Helpful
    11
    Intuitive
    11
    Organization
    10
    Cons
    Formatting Issues
    4
    Integration Issues
    4
    Learning Curve
    4
    Limited Customization
    4
    Difficult Navigation
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slite features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    7.5
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Slite
    Year Founded
    2016
    HQ Location
    Paris
    Twitter
    @sliteHQ
    3,458 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onbo

Users
  • Product Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 29% Mid-Market
Slite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Team Collaboration
12
Helpful
11
Intuitive
11
Organization
10
Cons
Formatting Issues
4
Integration Issues
4
Learning Curve
4
Limited Customization
4
Difficult Navigation
2
View All Pros and Cons
Slite features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
7.5
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Slite
Year Founded
2016
HQ Location
Paris
Twitter
@sliteHQ
3,458 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Hub
(110)4.5 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where

    Users
    No information available
    Industries
    • Insurance
    • Hospital & Health Care
    Market Segment
    • 75% Mid-Market
    • 15% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HUB is an intranet platform designed to facilitate internal communications and content management within an organization.
    • Users frequently mention the user-friendly interface, the variety of features, the ability to customize content, and the excellent customer support as key benefits of using HUB.
    • Reviewers mentioned limitations in the available integrations, the complexity of the back office, the need for more customizable template options, and the absence of a mobile app as areas for improvement.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Customer Support
    10
    Communication
    7
    Customization
    7
    Features
    7
    Cons
    Limited Customization
    6
    Missing Features
    5
    Limited Functionality
    4
    Integration Issues
    3
    Lack of Customization
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hub features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Quality of Support
    Average: 8.8
    7.3
    Other Integrations
    Average: 8.2
    8.8
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pancentric Digital
    Company Website
    Year Founded
    2003
    HQ Location
    London, England
    Twitter
    @pancentric
    2,236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where

Users
No information available
Industries
  • Insurance
  • Hospital & Health Care
Market Segment
  • 75% Mid-Market
  • 15% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HUB is an intranet platform designed to facilitate internal communications and content management within an organization.
  • Users frequently mention the user-friendly interface, the variety of features, the ability to customize content, and the excellent customer support as key benefits of using HUB.
  • Reviewers mentioned limitations in the available integrations, the complexity of the back office, the need for more customizable template options, and the absence of a mobile app as areas for improvement.
Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Customer Support
10
Communication
7
Customization
7
Features
7
Cons
Limited Customization
6
Missing Features
5
Limited Functionality
4
Integration Issues
3
Lack of Customization
3
View All Pros and Cons
Hub features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.6
Quality of Support
Average: 8.8
7.3
Other Integrations
Average: 8.2
8.8
Ease of Use
Average: 8.8
Seller Details
Seller
Pancentric Digital
Company Website
Year Founded
2003
HQ Location
London, England
Twitter
@pancentric
2,236 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Hudu
(341)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hudu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    207
    Features
    111
    Integrations
    105
    Easy Setup
    97
    Easy Integrations
    86
    Cons
    Missing Features
    76
    Poor Integration
    43
    UX Improvement
    41
    Limited Features
    37
    Integration Issues
    36
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hudu features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hudu
    Company Website
    Year Founded
    2018
    HQ Location
    Fort Collins, Colorado
    Twitter
    @HuduHQ
    497 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 11% Mid-Market
Hudu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
207
Features
111
Integrations
105
Easy Setup
97
Easy Integrations
86
Cons
Missing Features
76
Poor Integration
43
UX Improvement
41
Limited Features
37
Integration Issues
36
View All Pros and Cons
Hudu features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
Hudu
Company Website
Year Founded
2018
HQ Location
Fort Collins, Colorado
Twitter
@HuduHQ
497 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
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