What I like best about Hub is how it has become a true central communication hub. Since introducing it in 2019, it’s given us a single, reliable place for everything, from company news to HR documentation, removing the need to search across multiple systems. The UI/UX is intuitive and easy to navigate, which has helped drive strong adoption across the business. Creating and publishing content is simple, and features like targeted content ensure employees only see what’s relevant to them, improving engagement. It has significantly improved our workflow, what previously required multiple emails or shared drives can now be managed in one place, saving time and ensuring consistent communication. Document management and version control, particularly for HR content, have also been a big advantage. Hub integrates well with our wider systems, helping streamline processes and reduce duplication. Performance has been reliable, with fast load times and minimal downtime. From an ROI perspective, the platform delivers clear value through time savings and improved internal communication. Support and onboarding have been strong throughout, with a smooth rollout at the beginning and responsive ongoing assistance - we love John!!! An added benefit has been its positive impact on company culture, making it easier to share updates and keep employees connected.

The hub has had a lot of additions over the past year which have been beneficial to using the hub, we have several team members who all use the hub for varying aspects of the business and have also connected it to Monday.com flows for other teams to help streamline processes and requests which has been a big help. Each update takes the customer into consideration and helps ease implementing new or changes to some processes or policies. I can't fault the customer support, we never have to wait long for help or direction if we are struggling with something. We use the hub daily for our day to day operations. at this point we would struggle without it.

wide range of options to make the hub engaging for users