Best Incident Management Software - Page 2

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Oct 2026)

  • Average Rating: 4.44/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Oh Dear (+0.38%) - Among all products in this category, Oh Dear recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 19,300+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and Rootly.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=rootly)

Sherlocks.ai

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awake at 2 AM, intelligently managing incidents, executing runbooks, and providing real-time insights. It helps teams prevent downtime, reduce operational toil, and maintain high-performing systems. Integrations takes less than 30 minutes. Sherlocks.ai connects seamlessly with popular observability and cloud tools like Kubernetes, Datadog, Prometheus, AWS, New Relic, and sends notifications directly to Slack.

Average Rating: 4.9/5.0

Total Reviews: 29

How Do G2 Users Rate Sherlocks.ai?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.5/10 (Category avg: 7.3/10)

Who Is the Company Behind Sherlocks.ai?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 38% Medium

What Do G2 Reviewers Say About Sherlocks.ai?

AI-generated summary from verified user reviews

Pros
  • Users highlight the seamless Slack integration of Sherlocks.ai, enhancing speed and efficiency in resolving technical issues.
  • Users value the efficient alert management of Sherlocks.ai, enhancing collaboration and significantly reducing troubleshooting time.
  • Users praise the flexible integrations of Sherlocks.ai, streamlining problem-solving across diverse infrastructures and tools.
  • Users value the high level of customer satisfaction achieved through efficient troubleshooting and actionable insights with Sherlocks.ai.
  • Users praise the ease of use of Sherlocks.ai, facilitating swift investigations and resolution of issues through Slack integration.
Cons
  • Users experience bug issues like missed edge cases and false alerts, though support is responsive to feedback.
  • Users find the initial configuration complex, but appreciate the responsive support for resolving issues quickly.
  • Users face notification issues with noisy alerts from unique flows, needing extra support for optimal tuning.
  • Users report encountering automation errors that necessitate manual adjustments or custom webhook setups, complicating usability.
  • Users experience a complex setup process initially, requiring adjustments and support for custom configurations.

What Are Recent G2 Reviews of Sherlocks.ai?

Better Stack

Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.

Average Rating: 4.8/5.0

Total Reviews: 342

How Do G2 Users Rate Better Stack?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.8/10 (Category avg: 7.3/10)

Who Is the Company Behind Better Stack?

  • Seller: Better Stack
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • Twitter: @BetterStackHQ
    10,698 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 88% Small, 8% Medium

What Do G2 Reviewers Say About Better Stack?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Better Stack, praising its simple setup and excellent integration capabilities.
  • Users commend the easy setup of Better Stack, emphasizing its straightforward implementation and user-friendly interface.
  • Users praise the excellent user interface of Better Stack, which enhances workflow and simplifies monitoring tasks.
  • Users find the setup ease of Better Stack remarkable, achieving quick configurations and monitoring within minutes.
  • Users value the independent alerting system of Better Stack, ensuring timely notifications even during downtime for proactive responses.
Cons
  • Users find Better Stack's pricing expensive after exceeding free tier limits, affecting scalability for larger projects.
  • Users express frustration over the lack of features in Better Stack, such as missing integrations and limited site management.
  • Users note pricing issues with Better Stack, especially after exceeding free tier limits, making advanced features costly.
  • Users find the limited features in Better Stack may restrict growth and flexibility for larger projects.
  • Users find the log management process challenging and experience inconsistencies with the UI and data aggregation.

What Are Recent G2 Reviews of Better Stack?

What Are G2 Users Discussing About Better Stack?

Parny

Parny is an AI-assisted operations platform for developers, SRE, platform engineering, and IT operations teams. It combines incident investigation, infrastructure visibility, service dependency mapping, on-call management, and incident response. Parny AI brings related alerts together with available context to help teams assess likely causes, identify potentially affected services, and choose their next troubleshooting checks. Infrastructure Visibility and Service Map provide technical and service-level context, while MCP makes context accessible to AI agents. Engineers validate suggestions against current evidence before making production changes. Service Map currently refreshes daily, and autonomous remediation is not a generally released capability. Investigation coverage depends on the connected sources and available context.

Average Rating: 5.0/5.0

Total Reviews: 20

How Do G2 Users Rate Parny?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.6/10 (Category avg: 7.3/10)

Who Is the Company Behind Parny?

  • Seller: Parny
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Istanbul, TR
  • Twitter: @Parnyio
    13 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Small

What Do G2 Reviewers Say About Parny?

AI-generated summary from verified user reviews

Pros
  • Users value the detailed alarm information and AI support in Parny, enhancing quick and effective incident responses.
  • Users appreciate the ease of use of Parny, with a user-friendly interface and streamlined alarm management.
  • Users appreciate the flexible and useful alerting system of Parny, enhancing responsiveness during incidents.
  • Users highly value the team collaboration features in Parny, enhancing communication and incident response efficiency.
  • Users value the AI-driven insights of Parny, enhancing alarm analysis and team efficiency significantly.
Cons
  • Users note the limited features in Parny's mobile app compared to the web version, seeking further enhancements.
  • Users find the limited mobile functionality frustrating, indicating a need for features found in the web version.
  • Users feel the mobile app quality needs significant improvement to be on par with the web version.
  • Users note integration issues, with a desire for more integrations despite Parny enhancing on-call experiences overall.
  • Users feel the platform lacks missing features but remain optimistic about future updates and improvements.

What Are Recent G2 Reviews of Parny?

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Pulseway

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate Pulseway?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Pulseway?

  • Seller: MMSoft Design
  • Year Founded: 2011
  • HQ Location: Dublin, Ireland
  • Twitter: @pulsewayapp
    6,073 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Pulseway?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support of Pulseway, highlighting their responsiveness and understanding of unique business needs.
  • Users find Pulseway to be easy to use, enabling seamless access and integration for efficient infrastructure management.
  • Users praise the intuitive interface of Pulseway, making it easy to implement and enhancing business operations seamlessly.
  • Users commend the easy setup of Pulseway, enabling seamless integration and management for their computer repair services.
  • Users rave about the responsive support from Pulseway, ensuring quick and effective assistance whenever needed.
Cons
  • Users are frustrated with constant upselling and unfinished features, alongside issues with logging out and reporting quality.
  • Users note the limited features of Pulseway, particularly in network monitoring and mobile app updates.
  • Users find limited compatibility with Pulseway, particularly regarding Microsoft Office and Linux integration issues.
  • Users find the slow performance of Pulseway frustrating, particularly during peak hours, affecting overall usability.
  • Users find the pricing very high compared to other comparable remote monitoring management solutions.

What Are Recent G2 Reviews of Pulseway?

What Are G2 Users Discussing About Pulseway?

Alloy Navigator

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Average Rating: 4.8/5.0

Total Reviews: 119

How Do G2 Users Rate Alloy Navigator?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.1/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Alloy Navigator?

  • Seller: Alloy Software
  • Year Founded: 2002
  • HQ Location: Bloomfield, NJ
  • Twitter: @AlloySoftware
    466 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 76% Small, 32% Medium

What Do G2 Reviewers Say About Alloy Navigator?

AI-generated summary from verified user reviews

Pros
  • Users value the asset discovery feature of Alloy Navigator for its ability to keep network devices updated effortlessly.
  • Users find Alloy Navigator's ease of use enhances efficiency, streamlining ticket management and workflow automation effortlessly.
  • Users value the integrated ticketing and asset management of Alloy Navigator, streamlining support and enhancing workflow efficiency.
  • Users value the integrated ticket management of Alloy Navigator, enhancing visibility and simplifying workflows for support teams.
  • Users value the automation capabilities of Alloy Navigator, streamlining workflows across departments and saving time.
Cons
  • Users find the learning curve steep, requiring extra training for new hires and better onboarding resources.
  • Users find the complex setup of Alloy Navigator challenging, requiring extra training and experimentation for effective use.
  • Users find the platform limited in customization, making it less adaptable for creative collaboration and specific needs.
  • Users find the setup difficulty challenging initially, requiring significant effort and training to configure smoothly.
  • Users find the poor interface design hampers usability and complicates onboarding for new hires.

What Are Recent G2 Reviews of Alloy Navigator?

What Are G2 Users Discussing About Alloy Navigator?

BigPanda

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

Average Rating: 4.5/5.0

Total Reviews: 152

How Do G2 Users Rate BigPanda?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind BigPanda?

  • Seller: BigPanda
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Mountain View, California
  • Twitter: @bigpanda
    3,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    336 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Developer, Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Large, 35% Small

What Do G2 Reviewers Say About BigPanda?

AI-generated summary from verified user reviews

Pros
  • Users value the effective noise reduction and automation of workflows in BigPanda's alerting system for incident management.
  • Users value the effective alert management of BigPanda, which reduces noise and streamlines incident management.
  • Users value the automation in BigPanda, which effectively reduces noise and streamlines incident management.
  • Users benefit from easy integrations in BigPanda, enhancing incident management and automation processes effectively.
  • Users value the automation of workflows, which effectively reduces noise and streamlines incident management in BigPanda.

What Are Recent G2 Reviews of BigPanda?

What Are G2 Users Discussing About BigPanda?

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

Average Rating: 4.2/5.0

Total Reviews: 247

How Do G2 Users Rate ManageEngine ServiceDesk Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind ManageEngine ServiceDesk Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: System Administrator, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 58% Medium, 31% Large

What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceDesk Plus, highlighting its intuitive interface and efficient features.
  • Users value the robust integration and intuitive interface of ServiceDesk Plus, enhancing efficiency and support capabilities.
  • Users appreciate the user-friendly interface of ServiceDesk Plus, facilitating easy navigation and efficiency for everyone.
  • Users value the comprehensive asset management capabilities of ManageEngine ServiceDesk Plus for efficient inventory handling.
  • Users praise the fantastic customer support of ManageEngine ServiceDesk Plus, enhancing their overall experience and satisfaction.
Cons
  • Users find the implementation and configuration complex, which can lead to a frustrating setup experience.
  • Users find the complex setup of ManageEngine ServiceDesk Plus to be time-consuming and challenging for effective implementation.
  • Users find the learning curve steep for ManageEngine ServiceDesk Plus, with complex setup and customization demands.
  • Users find the steep learning curve of ManageEngine ServiceDesk Plus challenging, requiring extra time and training for effective usage.
  • Users find limited features in ManageEngine ServiceDesk Plus, making ticket management and search functionality challenging.

What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

Freshstatus

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Average Rating: 4.5/5.0

Total Reviews: 359

How Do G2 Users Rate Freshstatus?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Freshstatus?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 26% Medium

What Are Recent G2 Reviews of Freshstatus?

SAS Fraud, Anti-Money Laundering & Security Intelligence

What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights through AI and analytics so organizations can address their fraud, improper payments, financial crimes, public safety and investigational challenges more productively.

Average Rating: 4.2/5.0

Total Reviews: 75

How Do G2 Users Rate SAS Fraud, Anti-Money Laundering & Security Intelligence?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 4.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 6.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind SAS Fraud, Anti-Money Laundering & Security Intelligence?

  • Seller: SAS Institute
  • Company Website:
  • Year Founded: 1976
  • HQ Location: Cary, NC
  • Twitter: @SASsoftware
    60,863 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15,122 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 49% Large, 32% Medium

What Do G2 Reviewers Say About SAS Fraud, Anti-Money Laundering & Security Intelligence?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SAS Fraud, enjoying seamless data integration and a user-friendly experience.
  • Users appreciate the comprehensive and adaptable fraud prevention capabilities of SAS, enhancing their decision-making process effectively.
  • Users value the efficiency of SAS Fraud, enhancing fraud detection through advanced analytics and real-time insights.
  • Users appreciate the immediate response to fraud patterns, enabling effective analysis and decision-making in security intelligence.
  • Users appreciate the immediate response capabilities of SAS Fraud for effective decision making in fraud detection.
Cons
  • Users find the learning difficulty of SAS Fraud, Anti-Money Laundering & Security Intelligence challenging, especially without prior experience.
  • Users face significant difficulties with complex configuration and a non-intuitive interface, requiring extensive training and adaptation.
  • Users find the product expensive and challenging due to high training needs and complexity for smaller organizations.
  • Users often struggle with the steep learning curve of SAS Fraud, finding the interface and configurations challenging to navigate.
  • Users often struggle with the complexity of configuration and the unintuitive interface, making it challenging to use effectively.

What Are Recent G2 Reviews of SAS Fraud, Anti-Money Laundering & Security Intelligence?

What Are G2 Users Discussing About SAS Fraud, Anti-Money Laundering & Security Intelligence?

LogicGate

LogicGate is the Leading AI GRC Platform for the Enterprise, giving governance, risk, and compliance teams the flexibility, scalability, and intuitive automation and orchestration they need to move faster and with confidence. Built on the Risk Cloud platform, LogicGate combines a holistic, real-time view of enterprise-wide risk with AI-driven workflows and seamless integrations to deliver actionable intelligence across more than 30 purpose-built, no-code applications. In 2026, LogicGate introduced a new generation of AI Agents spanning Third-Party Risk Management, Enterprise Risk Management, AI Governance, and Business Continuity — repositioning Risk Cloud as the agentic orchestration layer for enterprise GRC, with practitioners serving as the judgment layer inside autonomous, auditable workflows. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience.

Average Rating: 4.6/5.0

Total Reviews: 190

How Do G2 Users Rate LogicGate?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.9/10 (Category avg: 7.3/10)

Who Is the Company Behind LogicGate?

  • Seller: LogicGate
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Chicago, IL
  • Twitter: @LogicGate
    842 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    252 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 53% Large, 37% Medium

What Do G2 Reviewers Say About LogicGate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LogicGate, finding it simple to navigate and configure effortlessly.
  • Users value the customizability of LogicGate, enabling tailored solutions that meet their unique organizational needs.
  • Users value the customizable frameworks of LogicGate, enabling quick adaptations and enhancing professional workflow efficiency.
  • Users appreciate the customizable frameworks of LogicGate, enjoying the ease of tailoring solutions to their needs.
  • Users find LogicGate intuitive and user-friendly, facilitating automation and alignment with ERM policies without technical assistance.
Cons
  • Users feel that the improvement needed in LogicGate includes more detailed history logs and enhanced GUI design.
  • Users find the learning difficulty significant, especially without prior GRC experience, complicating the initial setup process.
  • Users find the missing features in LogicGate, like detailed history logs and dashboard limitations, frustrating and time-consuming.
  • Users find the initial setup challenging without prior GRC experience, complicating the overall functionality of LogicGate.
  • Users find the inadequate reporting in LogicGate frustrating, seeking more detailed insights and easier workflow customization.

What Are Recent G2 Reviews of LogicGate?

What Are G2 Users Discussing About LogicGate?

ZIF

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and automation. The platform harnesses unique features from high-end technologies like artificial intelligence, machine learning, and intelligent automation. ZIF components provide organizations with full-fledged proactivity and a level of resilience that would enable increased availability and ‘zero outages’ in any environment be it cloud, on-premises, or hybrid IT infrastructure. ZIF is an AI-Ops platform that enables proactive detection and remediation of potential events helping organizations drive towards a Zero Incident Enterprise™.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate ZIF?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.8/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind ZIF?

  • Seller: Neurealm
  • Year Founded: 1998
  • HQ Location: Princeton, US
  • Twitter: @ZIF_AI
    258 Twitter followers
  • LinkedIn® Page: linkedin.com
    3,635 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Analyst
  • Top Industries: Banking
  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of ZIF?

What Are G2 Users Discussing About ZIF?

SIGNL4

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

Average Rating: 4.6/5.0

Total Reviews: 88

How Do G2 Users Rate SIGNL4?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SIGNL4?

  • Seller: Derdack
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Potsdam, Germany
  • Twitter: @Derdack
    10,176 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 40% Small, 33% Medium

What Do G2 Reviewers Say About SIGNL4?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy setup and intuitive design of SIGNL4, making it a user-friendly communication tool.
  • Users value SIGNL4 for its efficient alerting and robust integration, enhancing IT monitoring and team coordination effortlessly.
  • Users value the efficient alerting system of SIGNL4 for timely IT issue detection and response management.
  • Users find SIGNL4's efficient alert management crucial for timely IT issue detection and seamless emergency response.
  • Users praise the prompt and effective customer support of SIGNL4, enhancing their overall experience and implementation process.
Cons
  • Users find integration issues with SIGNL4 challenging, especially when connecting on-premises systems to the SaaS solution.
  • Users are frustrated by the expensive subscription model, requiring multiple licenses for different teams' access.
  • Users desire more missing features such as built-in connections and remote actions for enhanced functionality.
  • Users experience notification issues with SIGNL4, finding alerts too frequent and information overwhelming.
  • Users find that the app has a complex UI that hinders intuitive use and information clarity.

What Are Recent G2 Reviews of SIGNL4?

What Are G2 Users Discussing About SIGNL4?

Mattermost

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com.

Average Rating: 4.3/5.0

Total Reviews: 354

How Do G2 Users Rate Mattermost?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Mattermost?

  • Seller: Mattermost
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • Twitter: @mattermosthq
    94 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    170 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior Software Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 37% Medium, 33% Large

What Do G2 Reviewers Say About Mattermost?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Mattermost, facilitating quick communication and effective team coordination.
  • Users love Mattermost for its user-friendly interface and versatile communication capabilities, making teamwork efficient and enjoyable.
  • Users value the seamless integrations in Mattermost, enhancing team communication with various tools and custom bots.
  • Users appreciate the robust security and data ownership features of Mattermost, ensuring privacy and compliance.
  • Users enjoy the easy-to-use interface of Mattermost, facilitating efficient team collaboration through structured channels and robust integrations.
Cons
  • Users struggle with the not intuitive interface of Mattermost, finding it challenging and inconsistent during use.
  • Users frequently face performance issues with Mattermost, including lagging mobile apps and unreliable notifications during critical times.
  • Users face integration issues with Mattermost, requiring technical knowledge and causing a less seamless experience.
  • Users find the steep learning curve of Mattermost challenging, impacting their overall experience and efficiency.
  • Users often find missing features in Mattermost, complicating usability due to buried settings and challenging onboarding.

What Are Recent G2 Reviews of Mattermost?

What Are G2 Users Discussing About Mattermost?

All Quiet

All Quiet is a modern IT incident management platform designed to facilitate effective collaboration among software engineers, product managers, and DevOps teams. This versatile solution caters to both small start-up teams and large enterprise organizations, providing a user-friendly experience that enhances incident response and resolution processes. With mobile applications available for both iOS and Android, All Quiet ensures that teams can stay connected and informed, regardless of their location. Developed in Berlin, All Quiet prioritizes data security and compliance, offering selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. This commitment to data protection ensures that alert data for EU users remains within the EU, providing peace of mind for organizations concerned about data sovereignty and privacy regulations. The platform is designed to integrate seamlessly with a variety of contemporary observability tools, allowing users to consolidate data from multiple sources and gain a comprehensive overview of incidents, which is crucial for effective troubleshooting and faster resolutions. One of the standout features of All Quiet is its flexible alerting system. Users can choose from various notification channels, including Push Notifications, SMS, Emails, or Phone Calls, depending on the severity of the alert or other customizable criteria. This adaptability ensures that critical incidents are communicated promptly to the right team members. Additionally, integration with popular collaboration tools like Slack or Discord enhances the alerting framework, fostering a more responsive and connected team environment. All Quiet also excels in on-call and scheduling management, offering robust functionalities for crafting schedules, overseeing rotations, and facilitating smooth handovers. This ensures that incidents are allocated to the appropriate team members efficiently, reducing the likelihood of oversight during critical situations. The platform's escalation management capabilities allow teams to tailor escalation rules and automate notifications, ensuring that only those involved in the current escalation level are notified, thus preserving work-life balance for team members. With a focus on real-time collaboration, All Quiet enables team members to share incident updates and communicate effectively, harnessing collective expertise to accelerate resolution and minimize downtime. The platform is built with stringent security measures and data protection protocols, ensuring that user data is safeguarded. All Quiet offers a risk-free experience with a 14-day free trial and a transparent pricing model starting at just $4.99 per user per month, allowing organizations to explore its capabilities without commitment.

Average Rating: 4.4/5.0

Total Reviews: 35

How Do G2 Users Rate All Quiet?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind All Quiet?

  • Seller: All Quiet
  • Company Website:
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Medium, 30% Small

What Are Recent G2 Reviews of All Quiet?

FireHydrant

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

Average Rating: 4.5/5.0

Total Reviews: 142

How Do G2 Users Rate FireHydrant?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind FireHydrant?

  • Seller: FireHydrant
  • Year Founded: 2018
  • HQ Location: New York, New York
  • Twitter: @FireHydrant
    1,262 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Medium, 45% Large

What Do G2 Reviewers Say About FireHydrant?

AI-generated summary from verified user reviews

Pros
  • Users love the seamless Slack integration that enhances incident management and communication within teams.
  • Users love the seamless integrations with platforms like Slack and Jira, enhancing team collaboration and incident management.
  • Users find FireHydrant to be a user-friendly solution with seamless integration and supportive team assistance.
  • Users value the automation capabilities of FireHydrant, enhancing incident response efficiency and reducing manual errors.
  • Users praise the exceptional customer support of FireHydrant, highlighting quick responses and valuable improvements based on feedback.
Cons
  • Users express a need for missing features like enhanced analytics and improved alerting within FireHydrant.
  • Users find the complexity of the interface overwhelming due to numerous customization options and multiple interfaces.
  • Users find the confusing UI and licensing model, impacting their overall understanding and usage of FireHydrant.
  • Users experience feature issues with limitations in customization, automation triggers, and reporting functionality in FireHydrant.
  • Users note limited features in FireHydrant's automation and web UI, hindering their analytics capabilities.

What Are Recent G2 Reviews of FireHydrant?

What Are G2 Users Discussing About FireHydrant?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026