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Best Incident Management Software - Page 2

Tian Lin
TL
Researched and written by Tian Lin

IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution

IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.

IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.

To qualify for inclusion in the IT/DevOps Incident Management category, a product must:

Monitor and alert staff of incidents or critical errors
Integrate with team collaboration tools to notify responsible parties
Create a standardized workflow for handling incidents
Respond to, report, and investigate IT errors
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109 Listings in Incident Management Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BigPanda features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,078 Twitter followers
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
(183)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 52% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogicGate Risk Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customizability
    13
    Features
    12
    Intuitive
    10
    Customer Support
    9
    Cons
    Improvement Needed
    4
    Lack of Clarity
    4
    Learning Difficulty
    4
    Missing Features
    4
    Complex Navigation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogicGate Risk Cloud features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    6.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LogicGate
    Company Website
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @LogicGate
    844 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 52% Enterprise
  • 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customizability
13
Features
12
Intuitive
10
Customer Support
9
Cons
Improvement Needed
4
Lack of Clarity
4
Learning Difficulty
4
Missing Features
4
Complex Navigation
3
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
Seller Details
Seller
LogicGate
Company Website
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@LogicGate
844 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®

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Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • StatusCast features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xurrent
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    260 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 31% Enterprise
StatusCast features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Xurrent
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
260 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and autom

    Users
    • IT Analyst
    Industries
    • Banking
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ZIF Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ZIF features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    10.0
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Princeton, New Jersey
    Twitter
    @ZIF_AI
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and autom

Users
  • IT Analyst
Industries
  • Banking
Market Segment
  • 50% Enterprise
  • 50% Small-Business
ZIF Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
ZIF features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
10.0
AI Text Generation
Average: 7.3
Seller Details
Year Founded
1998
HQ Location
Princeton, New Jersey
Twitter
@ZIF_AI
261 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Features
    7
    Intuitive
    7
    Integrations
    6
    User Interface
    6
    Cons
    Complexity
    3
    Complex Setup
    3
    Limited Features
    3
    Poor Customer Support
    3
    Complex Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.9
    7.6
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Features
7
Intuitive
7
Integrations
6
User Interface
6
Cons
Complexity
3
Complex Setup
3
Limited Features
3
Poor Customer Support
3
Complex Reporting
2
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,873 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alloy Navigator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    31
    Ease of Use
    30
    Ticket Management
    27
    Ticketing System
    26
    Automation
    20
    Cons
    Learning Curve
    12
    Complex Setup
    11
    Limited Customization
    11
    Setup Difficulty
    10
    Poor Interface Design
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alloy Navigator features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.9
    7.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
Alloy Navigator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
31
Ease of Use
30
Ticket Management
27
Ticketing System
26
Automation
20
Cons
Learning Curve
12
Complex Setup
11
Limited Customization
11
Setup Difficulty
10
Poor Interface Design
8
Alloy Navigator features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
470 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
(31)4.7 out of 5
14th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Oh Dear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    16
    Time Saving
    16
    Comprehensive Monitoring
    13
    Ease of Use
    13
    Monitoring
    13
    Cons
    Expensive
    4
    Limited Features
    4
    Pricing Issues
    4
    High Costs
    3
    Confusion
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Oh Dear features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.9
    4.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oh Dear
    Company Website
    Year Founded
    2018
    HQ Location
    Lier, BE
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

Users
No information available
Industries
  • Computer Software
Market Segment
  • 90% Small-Business
  • 6% Mid-Market
Oh Dear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
16
Time Saving
16
Comprehensive Monitoring
13
Ease of Use
13
Monitoring
13
Cons
Expensive
4
Limited Features
4
Pricing Issues
4
High Costs
3
Confusion
2
Oh Dear features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.4
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.9
4.9
AI Text Generation
Average: 7.3
Seller Details
Seller
Oh Dear
Company Website
Year Founded
2018
HQ Location
Lier, BE
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 46% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • FireHydrant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    5
    Alert Management
    4
    Customer Support
    3
    Ease of Use
    3
    Integrations
    3
    Cons
    Limited Customization
    2
    Feature Issues
    1
    Integration Issues
    1
    Login Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FireHydrant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.9
    8.3
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @FireHydrant
    1,287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

Users
  • Software Engineer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 46% Enterprise
FireHydrant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
5
Alert Management
4
Customer Support
3
Ease of Use
3
Integrations
3
Cons
Limited Customization
2
Feature Issues
1
Integration Issues
1
Login Issues
1
Missing Features
1
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
Company Website
Year Founded
2018
HQ Location
New York, New York
Twitter
@FireHydrant
1,287 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhanc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 36% Small-Business
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SIGNL4 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Alert Management
    14
    Easy Setup
    13
    Features
    13
    Alerting System
    12
    Cons
    Expensive
    5
    Integration Issues
    5
    Missing Features
    4
    Complex Configuration
    2
    Connectivity Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SIGNL4 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.5
    Constant Monitoring
    Average: 8.9
    8.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Derdack
    Company Website
    Year Founded
    1999
    HQ Location
    Potsdam, Germany
    Twitter
    @Derdack
    10,261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhanc

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 36% Small-Business
  • 35% Enterprise
SIGNL4 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Alert Management
14
Easy Setup
13
Features
13
Alerting System
12
Cons
Expensive
5
Integration Issues
5
Missing Features
4
Complex Configuration
2
Connectivity Issues
2
SIGNL4 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.5
Constant Monitoring
Average: 8.9
8.9
AI Text Generation
Average: 7.3
Seller Details
Seller
Derdack
Company Website
Year Founded
1999
HQ Location
Potsdam, Germany
Twitter
@Derdack
10,261 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(144)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Gra

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Grafana Labs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Dashboard Usability
    8
    Dashboards
    7
    Data Visualization
    7
    Ease of Use
    7
    Flexibility
    6
    Cons
    Learning Curve
    7
    Complex Setup
    5
    Learning Difficulty
    5
    Difficult Configuration
    4
    Complex Coding
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Grafana Labs features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.9
    8.0
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @grafana
    66,593 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,743 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Gra

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 28% Enterprise
Grafana Labs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Dashboard Usability
8
Dashboards
7
Data Visualization
7
Ease of Use
7
Flexibility
6
Cons
Learning Curve
7
Complex Setup
5
Learning Difficulty
5
Difficult Configuration
4
Complex Coding
3
Grafana Labs features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2014
HQ Location
New York
Twitter
@grafana
66,593 Twitter followers
LinkedIn® Page
www.linkedin.com
1,743 employees on LinkedIn®
Entry Level Price:$36.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 65% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ALVAO Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    User Interface
    12
    Customer Support
    8
    Asset Management
    7
    Customizability
    7
    Cons
    Limited Customization
    5
    Inadequate Reporting
    3
    Insufficient Information
    3
    Missing Features
    3
    Poor Documentation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ALVAO Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    5.6
    Constant Monitoring
    Average: 8.9
    7.8
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic

Users
No information available
Industries
  • Government Administration
Market Segment
  • 65% Mid-Market
  • 29% Enterprise
ALVAO Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
User Interface
12
Customer Support
8
Asset Management
7
Customizability
7
Cons
Limited Customization
5
Inadequate Reporting
3
Insufficient Information
3
Missing Features
3
Poor Documentation
3
ALVAO Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
5.6
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Splunk On-Call features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,809 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,809 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rootly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    6
    Customer Support
    6
    Ease of Use
    6
    Integrations
    5
    Slack Integration
    5
    Cons
    Missing Features
    3
    Feature Issues
    2
    Tool Limitations
    2
    Complexity
    1
    Complex Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rootly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.9
    8.0
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rootly
    Company Website
    HQ Location
    San Francisco, US
    Twitter
    @rootlyhq
    1,836 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 24% Enterprise
Rootly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
6
Customer Support
6
Ease of Use
6
Integrations
5
Slack Integration
5
Cons
Missing Features
3
Feature Issues
2
Tool Limitations
2
Complexity
1
Complex Setup
1
Rootly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
Seller
Rootly
Company Website
HQ Location
San Francisco, US
Twitter
@rootlyhq
1,836 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demisto is a platform that provides automated and collaborative security solutions.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Demisto features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.9
    6.7
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Santa Clara, CA
    Twitter
    @PaloAltoNtwks
    127,306 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18,396 employees on LinkedIn®
    Ownership
    NYSE: PANW
Product Description
How are these determined?Information
This description is provided by the seller.

Demisto is a platform that provides automated and collaborative security solutions.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 40% Small-Business
Demisto features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
6.7
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2005
HQ Location
Santa Clara, CA
Twitter
@PaloAltoNtwks
127,306 Twitter followers
LinkedIn® Page
www.linkedin.com
18,396 employees on LinkedIn®
Ownership
NYSE: PANW
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Opsgenie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Customizability
    1
    Customization Options
    1
    Cons
    Confusing Interface
    1
    Confusion
    1
    Scheduling Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Opsgenie features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.9
    7.3
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,580 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 29% Small-Business
Opsgenie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Customizability
1
Customization Options
1
Cons
Confusing Interface
1
Confusion
1
Scheduling Issues
1
Opsgenie features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.3
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,580 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
Ownership
NASDAQ:TEAM