# Best Incident Management Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* IT and DevOps incident management software is an end-to-end solution that responds to, reports on, and investigates digital incidents, alerting IT staff, generating problem reports, and automating resolution workflows to reduce downtime, bring critical information to the right people instantly, and enable faster response times. ### Core Capabilities of Incident Management Software To qualify for inclusion in the IT/DevOps Incident Management category, a product must: - Monitor and alert staff of incidents or critical errors - Integrate with team collaboration tools to notify responsible parties - Create a standardized workflow for handling incidents - Respond to, report, and investigate IT errors ### Common Use Cases for Incident Management Software IT professionals and DevOps teams use incident management software to minimize the impact of system disruptions and maintain service reliability. Common use cases include: - Detecting and escalating critical incidents to on-call teams through automated alerts - Coordinating cross-team incident response via integrated collaboration and notification workflows - Documenting and analyzing incidents post-resolution to identify root causes and prevent recurrence ### How Incident Management Software Differs from Other Tools Incident management software is often used as part of a broader [IT management](https://www.g2.com/categories/enterprise-it-management) strategy, working alongside [service desk](https://www.g2.com/categories/service-desk), [mobile device management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm), and [identity management](https://www.g2.com/categories/identity-management) solutions to unify projects, automate tasks, and increase [team collaboration](https://www.g2.com/categories/team-collaboration). Unlike general IT monitoring tools, incident management platforms focus specifically on the structured workflow of detection, escalation, and resolution. ### Insights from G2 on Incident Management Software Based on category trends on G2, automated alerting and standardized escalation workflows stand out as top strengths. These platforms deliver reductions in mean time to resolution and improved on-call coordination as primary benefits of adoption. ## Top Incident Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5.0 (1,742 reviews) | ITIL-aligned incident workflows with CMDB context | "[A Reliable Platform for Managing IT Services](https://www.g2.com/survey_responses/servicenow-it-service-management-review-12951588)" | | 2 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,347 reviews) | Proactive endpoint incident detection with automated remediation | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 3 | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5.0 (772 reviews) | Multi-channel on-call alerting with workflow automation | "[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)" | | 4 | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5.0 (961 reviews) | Atlassian-native ITSM with dev-ops integration | "[Jira Service Management for Efficient Ticket Tracking and Support Workflow](https://www.g2.com/survey_responses/jira-service-management-review-12817846)" | | 5 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (570 reviews) | Full-stack observability with distributed tracing | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | | 6 | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5.0 (942 reviews) | Multi-channel on-call alerting with escalation policies | "[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)" | | 7 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,290 reviews) | ITIL-aligned ticketing with workflow automation | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 8 | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5.0 (775 reviews) | Asset-linked incident tracking with integrated change control | "[Ticketing and Asset Management in One Clean, Reliable Platform](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845)" | | 9 | [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5.0 (182 reviews) | Slack-native incident coordination with automated workflows | "[Seamless Incident Management with Responsive Support](https://www.g2.com/survey_responses/incident-io-review-12836485)" | | 10 | [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) | 4.6/5.0 (52 reviews) | — | "[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)" | ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 128 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Cutover (+0.66%) - Among all products in this category, Cutover recorded the largest rating increase compared to last month *Last updated: July 07, 2026* ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,700+ Authentic Reviews - 128+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Incident Management Software Is Best for Your Use Case? - **Leader:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Highest Performer:** [incident.io](https://www.g2.com/products/incident-io/reviews) - **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Freshservice](https://www.g2.com/products/freshservice/reviews) --- **Sponsored** ### Freshservice Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-07-08T06%3A52%3A13Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2864&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Fpage%3D2&secure%5Btoken%5D=ef97cf03a73fd0748c5253a91b8e0d2ec93321e7a3579b2ea3352b0a9956f02a&secure%5Burl%5D=https%3A%2F%2Fwww.freshworks.com%2Ffreshservice%2Flp%2Fmarketplace%2Fitsm%2F%3Futm_source%3Dg2%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Incident Management Software Products in 2026? ### 1. [ZIF](https://www.g2.com/products/zif/reviews) The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and automation. The platform harnesses unique features from high-end technologies like artificial intelligence, machine learning, and intelligent automation. ZIF components provide organizations with full-fledged proactivity and a level of resilience that would enable increased availability and ‘zero outages’ in any environment be it cloud, on-premises, or hybrid IT infrastructure. ZIF is an AI-Ops platform that enables proactive detection and remediation of potential events helping organizations drive towards a Zero Incident Enterprise™. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **How Do G2 Users Rate ZIF?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.8/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10) - **AI Text Generation:** 10.0/10 (Category avg: 7.2/10) **Who Is the Company Behind ZIF?** - **Seller:** [Zero Incident FrameworkTM (ZIFTM)](https://www.g2.com/sellers/zero-incident-frameworktm-ziftm) - **Year Founded:** 1998 - **HQ Location:** Princeton, New Jersey - **Twitter:** @ZIF_AI (258 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zif-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Analyst - **Top Industries:** Banking - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of ZIF? **"[Amazing](https://www.g2.com/survey_responses/zif-review-9982605)"** **Rating:** 5.0/5.0 stars *— Mohamed M.* [Read full review](https://www.g2.com/survey_responses/zif-review-9982605) --- **"[This has been a perfect tool](https://www.g2.com/survey_responses/zif-review-4801812)"** **Rating:** 4.5/5.0 stars *— Mohammed F.* [Read full review](https://www.g2.com/survey_responses/zif-review-4801812) --- #### What Are G2 Users Discussing About ZIF? - [What is ZIF used for?](https://www.g2.com/discussions/what-is-zif-used-for) ### 2. [ITOC360](https://www.g2.com/products/itoc360/reviews) ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies. Key Capabilities AI-Powered Alert Correlation reduces alert noise by grouping related events into a single incident, so on-call engineers can focus on root causes rather than symptoms. Intelligent On-Call Scheduling lets you manage rotations, overrides, and escalation policies across teams and time zones from a single interface. Multi-Channel Notification Delivery reaches responders through their preferred channels (call, SMS, email, or push) with configurable escalation paths. Automated Runbook Execution triggers predefined remediation steps automatically at incident creation to reduce time-to-resolve. Bi-Directional Integrations connect with your existing observability, ITSM, and communication tools without requiring a rip-and-replace. Real-Time Incident Timeline provides a full audit trail of every alert, action, and response for postmortem analysis and compliance reporting. Who Uses ITOC360 ITOC360 is built for DevOps, SRE, and IT operations teams at organizations that run business-critical systems and cannot afford slow, fragmented incident response. It supports both small on-call teams and large enterprise operations centers. Why Teams Choose ITOC360 Traditional on-call tools simply route alerts. ITOC360 orchestrates the entire incident lifecycle. By combining AI-driven triage with automated workflows and flexible notification preferences, teams reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) without adding headcount. **Average Rating:** 5.0/5.0 **Total Reviews:** 18 **How Do G2 Users Rate ITOC360?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ITOC360?** - **Seller:** [ITOC360](https://www.g2.com/sellers/itoc360) - **Year Founded:** 2018 - **HQ Location:** Delaware, US - **LinkedIn® Page:** https://www.linkedin.com/company/itoc360/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of ITOC360? **"[Structured Incident Response Without the Learning Curve](https://www.g2.com/survey_responses/itoc360-review-12964791)"** **Rating:** 5.0/5.0 stars *— Ömer Faruk I.* [Read full review](https://www.g2.com/survey_responses/itoc360-review-12964791) --- **"[Clear Escalation Policies and Transparent Incident Timelines—Backed by Responsive Support](https://www.g2.com/survey_responses/itoc360-review-12952418)"** **Rating:** 5.0/5.0 stars *— Hassaan A.* [Read full review](https://www.g2.com/survey_responses/itoc360-review-12952418) --- ### 3. [Demisto](https://www.g2.com/products/demisto/reviews) Demisto is a platform that provides automated and collaborative security solutions. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Demisto?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) - **AI Text Generation:** 6.7/10 (Category avg: 7.2/10) **Who Is the Company Behind Demisto?** - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks (128,951 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/30086/ (22,313 employees on LinkedIn®) - **Ownership:** NYSE: PANW **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 53% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of Demisto? **"[great tool for a SOC center](https://www.g2.com/survey_responses/demisto-review-4499570)"** **Rating:** 5.0/5.0 stars *— Parth P.* [Read full review](https://www.g2.com/survey_responses/demisto-review-4499570) --- **"[Great Product for SOC Team](https://www.g2.com/survey_responses/demisto-review-8594931)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/demisto-review-8594931) --- ### 4. [OpsRamp](https://www.g2.com/products/opsramp/reviews) OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automation in a single, unified solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 22 **How Do G2 Users Rate OpsRamp?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 7.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.8/10 (Category avg: 8.9/10) - **AI Text Generation:** 10.0/10 (Category avg: 7.2/10) **Who Is the Company Behind OpsRamp?** - **Seller:** [OpsRamp](https://www.g2.com/sellers/opsramp) - **Year Founded:** 2014 - **HQ Location:** San Jose, CA - **Twitter:** @OpsRamp (1,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opsramp/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Enterprise, 29% Mid-Market #### What Are OpsRamp's Pros and Cons? **Pros:** - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Dashboard Quality (1 reviews) - Ease of Use (1 reviews) **Cons:** - Expensive (1 reviews) - High Licensing Cost (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About OpsRamp? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **outstanding customer support** from OpsRamp, ensuring assistance for any tool-related queries. - Users commend the **outstanding customer support** for resolving queries quickly and effectively. - Users value the **customizability** of OpsRamp, allowing tailored configurations for diverse IT monitoring needs. - Users appreciate the **user-friendly interface** of OpsRamp, enabling easy discovery and monitoring of infrastructure. - Users value the **user-friendly interface** of OpsRamp, allowing everyone to navigate the system effortlessly. **Cons:** - Users find the **pricing for smaller organizations** to be high compared to other alternatives available in the market. - Users find the **high licensing cost** burdensome, especially for smaller organizations compared to alternative solutions. - Users find **pricing issues** burdensome, especially smaller organizations facing higher costs compared to alternatives. - Users experience **slow performance** in OpsRamp dashboards, especially when retrieving data from larger environments. #### What Are Recent G2 Reviews of OpsRamp? **"[OpsRamp - Modernize Your IT Operations](https://www.g2.com/survey_responses/opsramp-review-10657405)"** **Rating:** 5.0/5.0 stars *— B Venkata Sai Ram P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-10657405) --- **"[Unified Observability and Automation That Streamlines IT Operations](https://www.g2.com/survey_responses/opsramp-review-12985367)"** **Rating:** 4.5/5.0 stars *— Ambuj P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-12985367) --- #### What Are G2 Users Discussing About OpsRamp? - [What is OpsRamp used for?](https://www.g2.com/discussions/what-is-opsramp-used-for) ### 5. [Oh Dear](https://www.g2.com/products/oh-dear/reviews) Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear can notify you for DNS record changes, domain renewals, scheduled cron jobs and application health. **Average Rating:** 4.7/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Oh Dear?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 7.4/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.8/10 (Category avg: 8.9/10) - **AI Text Generation:** 4.9/10 (Category avg: 7.2/10) **Who Is the Company Behind Oh Dear?** - **Seller:** [Oh Dear](https://www.g2.com/sellers/oh-dear) - **Year Founded:** 2018 - **HQ Location:** Lier, BE - **LinkedIn® Page:** https://www.linkedin.com/company/oh-dear (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 88% Small-Business, 6% Mid-Market #### What Are Oh Dear's Pros and Cons? **Pros:** - Easy Setup (17 reviews) - Time Saving (16 reviews) - Ease of Use (14 reviews) - Notifications (14 reviews) - Comprehensive Monitoring (13 reviews) **Cons:** - Expensive (5 reviews) - High Costs (4 reviews) - Limited Features (4 reviews) - Pricing Issues (4 reviews) - Confusion (2 reviews) ### What Do G2 Reviewers Say About Oh Dear? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy setup** of Oh Dear, enabling quick onboarding and monitoring with minimal effort. - Users value the **time-saving features** of Oh Dear, appreciating its easy setup and efficient monitoring capabilities. - Users highlight the **ease of use** of Oh Dear, appreciating its user-friendliness and straightforward onboarding process. - Users appreciate the **flexible notification system** of Oh Dear, ensuring they never miss important website updates. - Users appreciate the **comprehensive monitoring** capabilities of Oh Dear, making oversight easy and effective for all team members. **Cons:** - Users find the pricing for Oh Dear to be **expensive** , making it hard for freelancers and sporadic users to manage. - Users find the **high costs** of Oh Dear limiting, especially freelancers needing more supported sites on a budget. - Users find Oh Dear has **limited features** , which may not satisfy those needing advanced insights or functionality. - Users feel challenged by **pricing issues** , particularly with inflexible plans and budget constraints for adding more sites. - Users note that the **interface can be confusing** , making navigation challenging and increasing cognitive load. #### What Are Recent G2 Reviews of Oh Dear? **"[Simple, Affordable All-in-One Website Monitoring](https://www.g2.com/survey_responses/oh-dear-review-12995972)"** **Rating:** 4.5/5.0 stars *— Peter E.* [Read full review](https://www.g2.com/survey_responses/oh-dear-review-12995972) --- **"[Hassle-Free Monitoring for Login Page Uptime and Performance](https://www.g2.com/survey_responses/oh-dear-review-13064199)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/oh-dear-review-13064199) --- ### 6. [Opsgenie](https://www.g2.com/products/opsgenie/reviews) Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com **Average Rating:** 4.2/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Opsgenie?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10) - **AI Text Generation:** 7.3/10 (Category avg: 7.2/10) **Who Is the Company Behind Opsgenie?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) - **Ownership:** NASDAQ:TEAM **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 28% Small-Business #### What Are Opsgenie's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Learning Curve (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Opsgenie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **integration flexibility** of Opsgenie's alerting system, enhancing notification customization and management. - Users love the **varied integrations and tagging options** in Opsgenie for efficient alert management and identification. - Users value the **automation capabilities** of Opsgenie, enhancing alert management and streamlining operations effectively. - Users find Opsgenie to be **easy to use** , facilitating efficient management of on-call schedules for support. - Users value the **easy integrations** with multiple tools in Opsgenie, enhancing alert management and organization. **Cons:** - Users face a **steep learning curve** due to changes in integration with Jira Service Management, complicating initial usage. - Users face a **steep learning curve** due to changes in Opsgenie's integration with Jira Service Management. #### What Are Recent G2 Reviews of Opsgenie? **"[Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management](https://www.g2.com/survey_responses/opsgenie-review-12640249)"** **Rating:** 5.0/5.0 stars *— Vivek V.* [Read full review](https://www.g2.com/survey_responses/opsgenie-review-12640249) --- **"[Effortless On-Call Management with Opsgenie Integration](https://www.g2.com/survey_responses/opsgenie-review-12113555)"** **Rating:** 4.0/5.0 stars *— Daniel V.* [Read full review](https://www.g2.com/survey_responses/opsgenie-review-12113555) --- #### What Are G2 Users Discussing About Opsgenie? - [Who uses OpsGenie?](https://www.g2.com/discussions/who-uses-opsgenie) - [How much does OpsGenie cost?](https://www.g2.com/discussions/how-much-does-opsgenie-cost) - [Is OpsGenie part of Jira?](https://www.g2.com/discussions/is-opsgenie-part-of-jira) - [What can OpsGenie do?](https://www.g2.com/discussions/what-can-opsgenie-do) ### 7. [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. **Average Rating:** 4.4/5.0 **Total Reviews:** 307 **How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.8/10 (Category avg: 8.9/10) - **AI Text Generation:** 7.4/10 (Category avg: 7.2/10) **Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Mid-Market, 41% Small-Business #### What Are SolarWinds IT Incident Response (Squadcast)'s Pros and Cons? **Pros:** - Alert Management (50 reviews) - Ease of Use (47 reviews) - Incident Management (29 reviews) - Integrations (27 reviews) - Features (22 reviews) **Cons:** - Notification Issues (28 reviews) - Alert Overload (20 reviews) - Missing Features (11 reviews) - Feature Issues (9 reviews) - Scheduling Issues (9 reviews) ### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time alerts and scheduling** , highlighting their effectiveness in incident management and team coordination. - Users appreciate the **user-friendly interface** of SolarWinds IT Incident Response, making setup and usage straightforward. - Users praise the **intuitive interface and robust automation** of SolarWinds IT Incident Response, enhancing efficiency in incident management. - Users value the **wide range of integrations** with tools, enhancing centralized incident management and team efficiency. - Users commend the **feature-rich nature** of Squadcast, especially valuing real-time alerts and improved reporting capabilities. **Cons:** - Users experience **notification issues** with Squadcast, including alert flooding and limitations in acknowledging multiple alerts easily. - Users experience **alert overload** when not configured properly, causing team fatigue from excessive notifications. - Users are frustrated by **missing features** like alerts escalation, leading to incomplete incident management and delays. - Users report **feature issues** with Squadcast, including unintuitive mass actions and complex UI for scheduling views. - Users struggle with **scheduling issues** , finding the interface counter-intuitive and mass actions cumbersome in SolarWinds IT Incident Response. #### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)? **"[Effortless Implementation and Feature-Rich Integration](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)"** **Rating:** 4.0/5.0 stars *— Chinthaka J.* [Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972) --- **"[Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)"** **Rating:** 5.0/5.0 stars *— Manan M.* [Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798) --- #### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)? - [Can you edit on SquadCast?](https://www.g2.com/discussions/can-you-edit-on-squadcast) - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [How do you use SquadCast?](https://www.g2.com/discussions/how-do-you-use-squadcast) - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments ### 8. [Mezmo](https://www.g2.com/products/mezmo/reviews) Telemetry data is now overwhelming—noisy, slow, and expensive. Mezmo’s Active Telemetry delivers live, high-context observability that cuts the noise, slashes cost, and powers fast iteration, by tapping into logs, metrics, and traces—and acting on them the moment they’re created. Mezmo’s Active Telemetry Platform is powered by three unique capabilities: Active Engagement—giving Developers and AI agents on-demand access to the live data they need; Active Routing—letting users direct relevant, contextualized telemetry where it’s needed most; and Active Analysis—enabling in-stream, context-based decisions as data is generated. **Average Rating:** 4.6/5.0 **Total Reviews:** 213 **How Do G2 Users Rate Mezmo?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Mezmo?** - **Seller:** [Mezmo](https://www.g2.com/sellers/mezmo) - **Year Founded:** 2015 - **HQ Location:** San Jose, California - **Twitter:** @mezmodata (1,733 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mezmo/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are Mezmo's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Log Management (5 reviews) - Monitoring (5 reviews) - Real-time Monitoring (5 reviews) - Efficiency Improvement (4 reviews) **Cons:** - UX Improvement (3 reviews) - Complex Setup (2 reviews) - Expensive (2 reviews) - Learning Difficulty (2 reviews) - Log Management (2 reviews) ### What Do G2 Reviewers Say About Mezmo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Mezmo, finding it intuitive for log collection and analysis. - Users love the **easy log collection and analysis** in Mezmo, praising its intuitive interface and real-time processing. - Users value the **seamless monitoring** capabilities of Mezmo, enhancing efficiency in incident response and data management. - Users value the **real-time monitoring** capabilities of Mezmo, significantly enhancing incident response efficiency and log access. - Users value the **efficiency improvement** from Mezmo, enhancing productivity and streamlining log management across systems. **Cons:** - Users find the **UX improvement** necessary as the website's complexity complicates first-time usage and document access. - Users note that the **complex setup** of Mezmo requires specialized knowledge and resources, complicating implementation and maintenance. - Users are concerned about the **high costs** associated with Mezmo, especially as log volume increases. - Users find the **learning difficulty** of Mezmo challenging initially, though improvements and support are appreciated. - Users express frustration with the **log level limitations** and poor documentation of Mezmo, complicating their logging experience. #### What Are Recent G2 Reviews of Mezmo? **"[Mezmo has helped our security operations as far as speed, efficiency, and integrations available](https://www.g2.com/survey_responses/mezmo-review-11110311)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/mezmo-review-11110311) --- **"[Streamlined Log Management and Observability with Mezmo](https://www.g2.com/survey_responses/mezmo-review-11670560)"** **Rating:** 5.0/5.0 stars *— Nilansh B.* [Read full review](https://www.g2.com/survey_responses/mezmo-review-11670560) --- #### What Are G2 Users Discussing About Mezmo? - [What does LogDNA do?](https://www.g2.com/discussions/what-does-logdna-do) - [Is LogDNA open source?](https://www.g2.com/discussions/is-logdna-open-source) - 1 comment - [What is the use of log DNA?](https://www.g2.com/discussions/what-is-the-use-of-log-dna) - [How do you use LogDNA?](https://www.g2.com/discussions/how-do-you-use-logdna) - 1 comment ### 9. [AlertOps](https://www.g2.com/products/alertops/reviews) AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. **Average Rating:** 4.7/5.0 **Total Reviews:** 151 **How Do G2 Users Rate AlertOps?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10) - **AI Text Generation:** 9.2/10 (Category avg: 7.2/10) **Who Is the Company Behind AlertOps?** - **Seller:** [AlertOps](https://www.g2.com/sellers/alertops) - **Year Founded:** 2019 - **HQ Location:** Bloomingdale, IL - **Twitter:** @AlertOps (1,348 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5396593/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Service Manager, Systems Engineer - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 71% Small-Business, 22% Mid-Market #### What Are AlertOps's Pros and Cons? **Pros:** - Alert Management (6 reviews) - Customer Support (6 reviews) - Team Collaboration (6 reviews) - Alerting System (5 reviews) - Customer Satisfaction (5 reviews) **Cons:** - Scheduling Issues (3 reviews) - Complexity (1 reviews) - Complex UI (1 reviews) - Delays (1 reviews) - Distracting Design (1 reviews) ### What Do G2 Reviewers Say About AlertOps? *AI-generated summary from verified user reviews* **Pros:** - Users love the **effective alert management** of AlertOps, highlighting its seamless integration and outstanding support throughout the setup. - Users appreciate the **responsive customer support** of AlertOps, highlighting their helpfulness and excellent knowledge base articles. - Users love the **effective team collaboration** features of AlertOps, enhancing workflows and easing system integration. - Users value the **effective alerting system** of AlertOps, praising its affordability and excellent support during setup. - Users praise the **exceptional customer support** of AlertOps, highlighting their responsiveness and effective setup assistance. **Cons:** - Users find the **scheduling issues** in AlertOps require extra steps, complicating the setup process for specific needs. - Users find the **interface complexity** of AlertOps can be challenging, affecting user experience and ease of use. - Users find the **complex UI** of AlertOps challenging, as some functionalities lack intuitiveness despite good support. - Users experience occasional **delays** in the webcal feed to Outlook Calendar, impacting timely notifications. - Users find the **distracting design** of AlertOps affects usability and hampers their overall experience. #### What Are Recent G2 Reviews of AlertOps? **"[Simplify on-call notifications with AlertOps](https://www.g2.com/survey_responses/alertops-review-11116652)"** **Rating:** 5.0/5.0 stars *— Jason R.* [Read full review](https://www.g2.com/survey_responses/alertops-review-11116652) --- **"[Reliable for Outages and After-Hours Emergencies](https://www.g2.com/survey_responses/alertops-review-12722199)"** **Rating:** 4.5/5.0 stars *— Brigite M.* [Read full review](https://www.g2.com/survey_responses/alertops-review-12722199) --- #### What Are G2 Users Discussing About AlertOps? - [What do you recommend for maximizing the efficiency of AlertOps in incident management?](https://www.g2.com/discussions/what-do-you-recommend-for-maximizing-the-efficiency-of-alertops-in-incident-management) - [How do you use Alertops?](https://www.g2.com/discussions/how-do-you-use-alertops) - [What are the features of Alertops?](https://www.g2.com/discussions/what-are-the-features-of-alertops) - 1 comment - [What is the use of xMatters?](https://www.g2.com/discussions/what-is-the-use-of-xmatters) - [What does AlertOps do?](https://www.g2.com/discussions/what-does-alertops-do) - 1 comment ### 10. [Onspring](https://www.g2.com/products/onspring/reviews) Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-and-drop functionality makes it easy to create new applications, workflows, and reports independently without relying on IT or developers and subject to IT timelines and competing priorities. - Manage a centralized risk register with multiple hierarchies - Keep tabs on financial impacts and probabilities based on risk tolerance - Capture and relate financial, operational, reputational, and third-party risks - Map controls to regulations, frameworks, incidents, and risks - Remediate findings through workflows or the POA&M process Ready-made products get you started in as quickly as 30 days: - Governance, Risk & Compliance Suite - Risk Management - Third-party Risk - Controls & Compliance - Audit & Assurance - Policy Management - CMMC - BC/DR FedRAMP moderate-authorized environment available. Simply put, Onspring believes in creating better ways for people to do their best work. We champion simplified workflows, process transparency, and eliminating manual, repetitive tasks. Customized for each team’s needs, our enterprise software solutions make daily work life easier, smarter, and better. **Average Rating:** 4.7/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Onspring?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 6.7/10 (Category avg: 8.9/10) - **AI Text Generation:** 6.7/10 (Category avg: 7.2/10) **Who Is the Company Behind Onspring?** - **Seller:** [Onspring Technologies](https://www.g2.com/sellers/onspring-technologies) - **Company Website:** https://www.onspring.com/ - **Year Founded:** 2010 - **HQ Location:** Overland Park, Kansas - **Twitter:** @onspring (374 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onspring-technologies/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 54% Enterprise, 33% Mid-Market #### What Are Onspring's Pros and Cons? **Pros:** - Customization (21 reviews) - Ease of Use (21 reviews) - Customizability (20 reviews) - Customer Support (13 reviews) - Features (13 reviews) **Cons:** - Learning Curve (10 reviews) - Limited Customization (7 reviews) - Limitations (6 reviews) - Complexity (5 reviews) - Difficult Setup (5 reviews) ### What Do G2 Reviewers Say About Onspring? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high level of customization** in Onspring, enabling effortless workflow management and insightful reporting. - Users appreciate the **ease of use** of Onspring, enabling intuitive customization and efficient management of compliance workflows. - Users value the **flexible customization** options in Onspring, enhancing their workflow management and reporting capabilities significantly. - Users value the **responsive and knowledgeable customer support** of Onspring, enhancing their overall experience on the platform. - Users value the **flexible customization** of Onspring, which enhances workflow management and automates compliance tracking efficiently. **Cons:** - Users find the **steep learning curve** of Onspring challenging, especially with complex permissions and reporting customization. - Users find the **limited customization** challenging, requiring significant effort to tailor Onspring to their needs. - Users find the **file size limitations** frustrating and some capabilities lacking, leading to cluttered experiences. - Users find the **complexity of configuration** challenging, especially when customizing permissions and reporting within Onspring. - Users find that the **difficult setup** creates a steep learning curve and requires extensive configuration efforts. #### What Are Recent G2 Reviews of Onspring? **"[Effortless, Robust, and User-Friendly—Onspring Just Works](https://www.g2.com/survey_responses/onspring-review-11954037)"** **Rating:** 5.0/5.0 stars *— Shauna D.* [Read full review](https://www.g2.com/survey_responses/onspring-review-11954037) --- **"[Powerful, Customizable GRC Platform with a Learning Curve](https://www.g2.com/survey_responses/onspring-review-11808922)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/onspring-review-11808922) --- #### What Are G2 Users Discussing About Onspring? - [What does Onspring do?](https://www.g2.com/discussions/what-does-onspring-do) - [What is the best GRC tool?](https://www.g2.com/discussions/onspring-what-is-the-best-grc-tool) - [How much does Onspring cost?](https://www.g2.com/discussions/how-much-does-onspring-cost) - [What is Onspring used for?](https://www.g2.com/discussions/what-is-onspring-used-for) - 1 comment ### 11. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 244 **How Do G2 Users Rate Hexnode UEM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 35% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Features (21 reviews) - Device Management (16 reviews) - Customer Support (15 reviews) - Policy Management (9 reviews) **Cons:** - Lacking Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Device Management (6 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Hexnode UEM, benefiting from straightforward functionality and excellent support. - Users appreciate the **interactive UI** and **real-time troubleshooting** , enhancing their management experience across diverse platforms. - Users value the **seamless device integration** with Hexnode UEM, enhancing management efficiency and compliance. - Users commend the **excellent 24/7 customer support** of Hexnode UEM, ensuring quick resolutions and assistance whenever needed. - Users appreciate the **ease of policy management** in Hexnode UEM, simplifying device onboarding and enhancing security measures. **Cons:** - Users find Hexnode UEM **lacking features** , particularly in reporting, automation, and advanced management for some platforms. - Users find Hexnode UEM to be **expensive** , particularly those in smaller teams needing fewer licenses than required. - Users find Hexnode UEM **feature light** and lacking basic policies, which affects usability in their environments. - Users find that Hexnode UEM suffers from **missing features** in reporting and automation compared to other UEM platforms. - Users often face complications due to **long sync times and confusing dashboards** with Hexnode UEM, affecting overall efficiency. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ### 12. [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews) We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes. **Average Rating:** 3.9/5.0 **Total Reviews:** 104 **How Do G2 Users Rate Serviceaide ChangeGear?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 7.9/10 (Category avg: 8.8/10) - **Constant Monitoring:** 7.3/10 (Category avg: 8.9/10) - **AI Text Generation:** 6.4/10 (Category avg: 7.2/10) **Who Is the Company Behind Serviceaide ChangeGear?** - **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide) - **Company Website:** https://www.serviceaide.com - **Year Founded:** 2016 - **HQ Location:** San Jose, California - **Twitter:** @ServiceAide (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10676753/ (75 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 50% Mid-Market, 39% Enterprise #### What Are Serviceaide ChangeGear's Pros and Cons? **Pros:** - Incident Management (5 reviews) - Asset Management (4 reviews) - Collaboration (4 reviews) - Integrations (4 reviews) - Task Management (4 reviews) **Cons:** - Outdated Interface (4 reviews) - Slow Performance (4 reviews) - Missing Features (3 reviews) - Slow Loading (3 reviews) - Bugs (2 reviews) ### What Do G2 Reviewers Say About Serviceaide ChangeGear? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective incident management** capabilities of Serviceaide ChangeGear, enhancing team coordination and reducing confusion. - Users value the **effective asset management** of Serviceaide ChangeGear, enhancing team collaboration and reducing confusion in projects. - Users value the **effective collaboration** features of Serviceaide ChangeGear, enhancing team coordination and reducing miscommunication. - Users value the **seamless integrations** of Serviceaide ChangeGear, enhancing efficiency and facilitating streamlined workflows across systems. - Users appreciate the **customizability and integration** of Serviceaide ChangeGear, enhancing IT management and accountability effectively. **Cons:** - Users find the **outdated interface** of ChangeGear slows down tasks and complicates navigating large datasets. - Users report **slow performance** with ChangeGear, facing clunky navigation and frustrating technical issues during critical tasks. - Users find the **missing features** in ChangeGear hinder efficiency, especially in reporting and approval processes. - Users find that **slow loading** and delays hinder their efficiency, particularly during urgent tasks and audits. - Users find the **outdated interface and rigidity** of ChangeGear hampers efficiency and complicates user experience. #### What Are Recent G2 Reviews of Serviceaide ChangeGear? **"[Our team's morale has improved since we started using Serviceaide ChangeGear](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)"** **Rating:** 4.5/5.0 stars *— Megan P.* [Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214) --- **"[No more guessing who’s doing what](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)"** **Rating:** 4.0/5.0 stars *— Vinicio B.* [Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371) --- #### What Are G2 Users Discussing About Serviceaide ChangeGear? - [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management) - [What is Serviceaide ChangeGear used for?](https://www.g2.com/discussions/what-is-serviceaide-changegear-used-for) ### 13. [Acuity STREAM](https://www.g2.com/products/acuity-stream/reviews) Acuity’s STREAM Integrated Risk Management platform provides a clear line of sight into cyber, IT and operational risk allowing businesses to make informed strategic decisions and build resilience. Through centralization and automation, STREAM eliminates guesswork, reduces manual processes, communicates risk in business terms and builds stakeholder confidence. Purpose-built by industry veterans, STREAM is designed to meet the complex and varied risk management and compliance needs of today’s leading companies. Sophisticated analytics, personalized dashboards, and unrivalled configurability empower companies to have better overall visibility. With SaaS and on-premise deployments available, STREAM is quick and practical to implement, delivering value within weeks. **Average Rating:** 4.5/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Acuity STREAM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Acuity STREAM?** - **Seller:** [Acuity Risk Management LLP](https://www.g2.com/sellers/acuity-risk-management-llp) - **Year Founded:** 2005 - **HQ Location:** London, England - **Twitter:** @acuityrm (870 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/acuity-risk-management/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 43% Mid-Market, 39% Enterprise #### What Are Acuity STREAM's Pros and Cons? **Pros:** - Useful (2 reviews) - Comprehensive Overview (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About Acuity STREAM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Acuity STREAM, enhancing navigation and overall efficiency in risk management. - Users praise the **user-friendly interface** of Acuity STREAM, enhancing adoption and efficiency in managing risks. - Users commend the **exceptional customer support** of Acuity STREAM, always ready to assist and solve issues creatively. - Users appreciate the **user-friendly interface** of Acuity STREAM, which enhances navigation and boosts productivity across organizations. - Users value the **user-friendly interface** of Acuity STREAM, which significantly enhances efficiency and promotes adoption. #### What Are Recent G2 Reviews of Acuity STREAM? **"[Review](https://www.g2.com/survey_responses/acuity-stream-review-10768443)"** **Rating:** 5.0/5.0 stars *— Ichrak M.* [Read full review](https://www.g2.com/survey_responses/acuity-stream-review-10768443) --- **"[Review of Stream by Acuity for ATPI](https://www.g2.com/survey_responses/acuity-stream-review-6541076)"** **Rating:** 5.0/5.0 stars *— Philip J.* [Read full review](https://www.g2.com/survey_responses/acuity-stream-review-6541076) --- #### What Are G2 Users Discussing About Acuity STREAM? - [What is Acuity Risk Management used for?](https://www.g2.com/discussions/what-is-acuity-risk-management-used-for) ### 14. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **How Do G2 Users Rate OnPage?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.5/10 (Category avg: 8.9/10) - **AI Text Generation:** 7.6/10 (Category avg: 7.2/10) **Who Is the Company Behind OnPage?** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Physician - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are OnPage's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About OnPage? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of OnPage, facilitating efficient communication for healthcare professionals. - Users appreciate the **reliable emergency notifications** from OnPage, ensuring they are always reachable when it matters most. - Users value the **easy setup** of OnPage, facilitating a smooth start for effective communication in their work. - Users highlight the **reliability** of OnPage, ensuring consistent performance even in challenging connectivity situations. - Users appreciate the **quick and easy setup** of OnPage, enhancing their overall experience and efficiency. **Cons:** - Users struggle with the **inflexibility of notification tones** , hindering their ability to customize alerts for urgent situations. - Users find the **default notification noise extremely loud** , causing disturbances, especially during nighttime. - Users report **call issues** with OnPage, lacking direct calling and texting features for enhanced communication. - Users find the **interface not user-friendly** , citing difficulties in scheduling and unclear navigation as major drawbacks. - Users experience **delays in receiving login codes** , requiring multiple attempts for successful access to OnPage. #### What Are Recent G2 Reviews of OnPage? **"[OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations](https://www.g2.com/survey_responses/onpage-review-12417551)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) --- **"[Reliable Service with Easy Navigation and Customizable Features](https://www.g2.com/survey_responses/onpage-review-12415383)"** **Rating:** 4.0/5.0 stars *— Kylie G.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) --- #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### 15. [DERDACK Enterprise Alert](https://www.g2.com/products/derdack-enterprise-alert/reviews) DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack **Average Rating:** 4.8/5.0 **Total Reviews:** 47 **How Do G2 Users Rate DERDACK Enterprise Alert?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind DERDACK Enterprise Alert?** - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack (10,176 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/136208/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 59% Enterprise, 27% Mid-Market #### What Are DERDACK Enterprise Alert's Pros and Cons? **Pros:** - Alerting System (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Alert Management (1 reviews) - Customization (1 reviews) **Cons:** - Outdated Interface (1 reviews) ### What Do G2 Reviewers Say About DERDACK Enterprise Alert? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliable and customizable alerting system** of DERDACK Enterprise Alert, enhancing monitoring across environments. - Users highlight the **skilled and responsive customer support** of DERDACK Enterprise Alert, enhancing the overall experience. - Users find DERDACK Enterprise Alert to be a **straightforward tool** , enhancing their experience with its ease of use. - Users value the **skilled and responsive support team** of DERDACK Enterprise Alert for tailored assistance. - Users value the **customization support** from the skilled team, enhancing the product's adaptability to their specific needs. **Cons:** - Users feel the **outdated interface** of DERDACK Enterprise Alert needs refreshing, but it's still navigable. #### What Are Recent G2 Reviews of DERDACK Enterprise Alert? **"[Robust and flexible](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)"** **Rating:** 5.0/5.0 stars *— Mark S.* [Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846) --- **"[Versatile tool for alerting](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)"** **Rating:** 5.0/5.0 stars *— Charles B.* [Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115) --- #### What Are G2 Users Discussing About DERDACK Enterprise Alert? - [What is a alert notification?](https://www.g2.com/discussions/what-is-a-alert-notification) - [What are software alerts?](https://www.g2.com/discussions/derdack-enterprise-alert-what-are-software-alerts) - [What is Enterprise Alert System?](https://www.g2.com/discussions/what-is-enterprise-alert-system) - [What is Derdack Enterprise Alert?](https://www.g2.com/discussions/what-is-derdack-enterprise-alert) ### 16. [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users **Average Rating:** 3.9/5.0 **Total Reviews:** 59 **How Do G2 Users Rate SolarWinds Web Help Desk?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.6/10 (Category avg: 8.9/10) - **AI Text Generation:** 6.7/10 (Category avg: 7.2/10) **Who Is the Company Behind SolarWinds Web Help Desk?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 62% Mid-Market, 22% Enterprise #### What Are SolarWinds Web Help Desk's Pros and Cons? **Pros:** - Ease of Use (1 reviews) **Cons:** - Feature Issues (1 reviews) - Missing Features (1 reviews) - Outdated Interface (1 reviews) ### What Do G2 Reviewers Say About SolarWinds Web Help Desk? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of SolarWinds Web Help Desk, finding it straightforward for efficient task management. **Cons:** - Users report that some features are **outdated and do not function as expected** , leading to a frustrating experience. - Users find **missing and outdated features** in SolarWinds Web Help Desk, leading to unexpected functionality issues. - Users find the **outdated interface** of SolarWinds Web Help Desk frustrating, impacting overall usability and experience. #### What Are Recent G2 Reviews of SolarWinds Web Help Desk? **"[Efficient Ticket Management and Workflow Automation for IT Support Operations](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)"** **Rating:** 4.0/5.0 stars *— Thisal R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149) --- **"[Decent ticketing solution for low Budget](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)"** **Rating:** 4.0/5.0 stars *— Harshvardhan K.* [Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908) --- #### What Are G2 Users Discussing About SolarWinds Web Help Desk? - [What is SolarWinds Web Help Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for) - [What is SolarWinds software?](https://www.g2.com/discussions/solarwinds-web-help-desk-what-is-solarwinds-software) - [How does help desk software work?](https://www.g2.com/discussions/how-does-help-desk-software-work) - [How do I install SolarWinds Web Help Desk?](https://www.g2.com/discussions/how-do-i-install-solarwinds-web-help-desk) - [What is SolarWinds Web Help Desk?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk) ### 17. [OpenText Operations Bridge (OpsBridge)](https://www.g2.com/products/opentext-operations-bridge-opsbridge/reviews) Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilities. Problems identified using a Vertica big data lake and machine learning, for example, to identify significant logs, can be manually or automatically remediated with flexible runbook automation and orchestration. These capabilities also apply to over 200 integrations with third-party tools and technology stacks. Executive stakeholders gain actionable insight on any device that has a browser with tailored dashboards showing vital status, business, and IT KPIs. Hybrid Cloud Monitoring for the Digital Enterprise Hybrid IT has quickly become the new normal, and IT operations teams are expected to offer both cloud and on-premises infrastructure options, whichever best meets the needs of the application or service. IT operations teams must adapt to new technologies, adopt new cloud vendors and other services chosen by the business, and monitor new applications and application releases with increasing frequency. OpenText™ OpsBridge exploits all AIOps capabilities to consolidate and analyze all your data. It reduces event volumes, isolates root-cause, and provides chatbots for ChatOps. It includes automation to remediate problems quickly while reducing human error with over 8000 provided runbook – or you can build your own. Deliver What the Business Needs When It Needs It Designed to deliver real business value, OpenText™ OpsBridge integrates all your tools and automates manual tasks. It focuses operations teams on the business services and users being impacted by automatically identifying root cause faster than ever before possible. Built-in AIOps intelligent analytics drives historical analysis, applying machine learning and 50+ patented algorithms to logs, events, metrics, and topology, which is so much more powerful than search alone. Key Benefits - Increased effectiveness (time, money, resources) of tools and services - Reduced effort and time to process service requests and resolve problems - Confidence from the lines of business in IT’s ability to deliver consistent, compliant services - Business needs and strategy that are on time and budget, and in stronger collaboration with IT - Reduced business risk, better service price performance, and accelerated time-to-market for new services Key Features - Automated Hybrid IT Discovery and Monitoring: Discovery and monitoring consolidates and exploits all your data types (events, metrics, logs, and topology) within a dynamically updated and accurate model. It shows the impact of incidents, ensuring no new service goes overlooked with dynamic top-down and bottoms-up service modeling and with monitoring automation. Aggregate all our your Hybrid IT resources into a single view with 200+ technology integrations. OpsBridge solution templates and management packs provide in-depth domain-specific monitoring, including infrastructure, databases, Microsoft environments, SAP environments, middleware, cloud, big data, application platforms, automation, load balancers, and web servers. The data is integrated into collect once store one technology (COSO), a containerized common data collection and storage for real-time streaming data ingestion and processing. - Consolidate Data and Reduce Noise: IT experts advise that the application of common data ingestion and algorithmic Big Data driven analytics to all your data is the key to improving service excellence. OpsBridge includes analytics and incorporates 50+ patents for high-speed, high-volume data analysis. Automated log, metric, and event analysis, plus anomaly detection, proactively alerts operators to abnormal activity and uncovers the most relevant insights from hundreds of millions of records to help your team better prioritize. With “time machine” replay, which correlates disparate data over any time range and in relation to topology graphs, users can visualize with ease when the problem started and find the offending resource. To enhance your control of virtualized resources and dynamically changing workloads, OpsBridge proposes optimized recipes for your resources. These recipes give you the ability to visualize resources, forecast their allocation impact, and master costs to set the right level of service. - Automated AIOps: OpsBridge incorporates all 11 AIOps capabilities, from agent-based intelligence and real-time performance analytics to multi-mode stream-based and topology-based correlation of event streams over time and across dependencies. - Robotize Processes and Remediation: With more than 8,000 runbooks to choose from, including hundreds of out-of-the-box integrations to popular IT Service Management tools, OpsBridge simplifies and accelerates the automation of tasks such as remedial actions, notifications, and recovery procedures. Orchestration of complex and conditional execution and rollback provides the means to strengthen compliance, remove manual errors, and develop IT Process Automation (ITPA) to slash costs and drive compliance, releasing rare resources for more critical business priorities. Adapting to changing circumstances is a core requirement for an agile organization. That’s the DevOps methodology, and OpsBridge supports it with: \> A dynamically updating model that reflects the deployment of new application and infrastructure instances, automatically activating the required monitoring. \> Robotized features for ChatOps-based collaboration across teams and tools such as Sitescope, OpsBridge Reporter and Operations Orchestration \> Automated tasks capture and share vital production information to the extended teams, as well as activating alternative configurations to keep your business on track. - Analyze Application Health: OpsBridge provides probes dispersed across the world to measure service quality, control SLAs, and application health. That data is also fed to COSO, processed by the AIOps based analytics, and shown in reports and dashboards. - Customize Dashboards and Reporting: The Business Value Dashboard (BVD) can exploit all the status and KPI data at your disposal to provide a TV-like, live channel of business and IT news that the BVD “paints” onto any device with a browser. BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in views developed using popular office tools. BVD can consume historical data stored in COSO, preprocessing, and analyzing that data before being displayed for reporting. OpsBridge Performance Engine and BVD provide highly scalable, real-time performance collection, analysis, and graphing for hundreds of metrics and consume data from COSO. You can build and combine different metrics and IT status information into powerful dashboards you can quickly tailor into domain-specific or contextually-specific dashboard mashups. Supported Technologies Management Packs are domain-specific add-ons to OpsBridge that provide pre-programmed intelligence for that domain, domain-specific reports, and correlation rules. Full details are available here: https://www.microfocus.com/media/data-sheet/operations\_bridge\_ds.pdf - Infrastructure AIX CentOS Cluster Debian HPE-UX HyperV IBM LPAR KVM Oracle Enterprise Linux RedHat Solaris Solaris Zone SUSE Ubuntu VMware vSphere Windows XEN - Databases Cassandra Couchbase Apache CouchDB Informix Marklogic Microsoft SQL Server MongoDB MySQL Oracle Database Oracle RAC PostgreSQL Riak SAP Sybase ASE - Microsoft Environments Microsoft Active Directory Microsoft Azure Microsoft Exchange Server Microsoft IIS Microsoft SharePoint Server Microsoft Skype for Business - SAP Environments SAP SAP HANA - Middleware Apache ActiveMQ Apache Kafka Apache Tomcat Apache Web Server Glassfish IBM WebSphere Application Server iPlanet JBoss Memcached Oracle Weblogic Application Server Rabbit MQ Redis Varnish - Cloud Amazon Services (EC2, EBS, ECS, Dynamo DB, Beanstalk Services, AWS Service Status, RDS, ASG, ELB, SQS, RedShift, KMS, S3, AWS Billing, AWS Service Health Dashboards) Microsoft Azure (Azure Data Factory, Azure Data Lake, Virtual Machines, Azure SQL, Storage Account, Azure App Service Plan, Azure Web Apps, Azure Active Directory Discovery, Activity Logs, Windows Activity Logs hosted on the Azure environment, Azure Load Balancer, Multi-instance support for Storage account service) Google Cloud Platform OpenStack Kubernetes - Big Data Apache Falcon Apache Flume Apache Oozie Apache Spark Apache Storm Apache Zookeeper Hadoop (Apache, Cloudera distributions) HBase Micro Focus Vertica Database Solr - Application Platforms Docker (certified) Node.js - Automation Chef Jenkins - Generic BIND DHCP File Change Monitor FTP server Generic SMTP JMX Microsoft .NET OpenSSH Perfmon SNMP - Load Balancer HAProxy Nginx - Partner IBM AS/400 IBM DB2 IBM Mainframe - Web Server gUnicorn HTTP Lighttpd - Others Github Postfix - Integrations are connectors to other tools that bring in their data for display and analysis: Ambari AppDynamics Aternity BMC Impact Manager BMC Remedy CA Spectrum Cherwell ITSM CollectD DynaTrace APM (Compuware) Dynatrace Data Center RUM (Do IT WiSE) Dynatrace Data Center RUM (J9) Dynatrace Synthetics (Do IT Wise) ExtraHop Networks Helion Monasca HEP OneView HPE Systems Insight Manager IBM NetCool IBM Tivoli (J9) OpenText™ APM OpenText™ AppPulse Active / Mobile OpenText™ ArcSight Logger / ESM OpenText™ AppManager OpenText™ Network Node Manager i (NNMi) OpenText™ Operations Manager for UNIX OpenText™ Operations Manager for Windows OpenText™ Service Manager OpenText™ Universal CMDB Microsoft SCOM Nagios New Relic Nutanix Oracle Enterprise Manager Propel Service Exchange RemedyForce / Salesforce SAP Solution Manager Service Anywhere ServiceNow (AppLink) ServiceNow (Do IT WiSE) Solarwinds Network Performance Monitor Solarwinds Server and Application Monitor Splunk VMWare vCenter Operations Manager VMware vRealize Operations (VROPS) xMatters Zabbix Zenoss **Average Rating:** 4.0/5.0 **Total Reviews:** 16 **How Do G2 Users Rate OpenText Operations Bridge (OpsBridge)?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind OpenText Operations Bridge (OpsBridge)?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,048 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 106% Enterprise, 3% Mid-Market #### What Are OpenText Operations Bridge (OpsBridge)'s Pros and Cons? **Pros:** - Infrastructure Monitoring (1 reviews) - Monitoring (1 reviews) - Monitoring Ease (1 reviews) - Monitoring Services (1 reviews) **Cons:** - Delay Issues (1 reviews) - Delays (1 reviews) - Logging Issues (1 reviews) - Log Management (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About OpenText Operations Bridge (OpsBridge)? *AI-generated summary from verified user reviews* **Pros:** - Users praise OpenText OpsBridge for its **powerful infrastructure monitoring** capabilities, enhancing operational efficiency and insight. - Users appreciate the **powerful infrastructure monitoring capabilities** of OpenText OpsBridge, enhancing their operational efficiency. - Users value the **monitoring ease** of OpenText OpsBridge, making infrastructure management streamlined and efficient. - Users value the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing performance tracking and management. **Cons:** - Users experience **delay issues** with support tickets, often unresolved for weeks, impacting their overall satisfaction with OpsBridge. - Users are frustrated by **delays in support response** , with unresolved tickets and irrelevant requests for logs complicating their experience. - Users face **logging issues** as the support team often requests irrelevant logs, leading to extended unresolved tickets. - Users report a **poor support team** , with unresolved tickets and frustratingly unnecessary log requests affecting the experience. - Users experience **poor customer support** with unresolved tickets and unnecessary log requests that hinder problem resolution. #### What Are Recent G2 Reviews of OpenText Operations Bridge (OpsBridge)? **"[Streamlining IT Operations with Micro Focus Operations Bridge (OpsBridge)](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-7960528)"** **Rating:** 5.0/5.0 stars *— Shubham D.* [Read full review](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-7960528) --- **"[Micro focus - operation manager](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-6536212)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-6536212) --- #### What Are G2 Users Discussing About OpenText Operations Bridge (OpsBridge)? - [What is Micro Focus Operations Bridge (OpsBridge) used for?](https://www.g2.com/discussions/what-is-micro-focus-operations-bridge-opsbridge-used-for) ### 18. [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Xurrent ITSM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10) - **Constant Monitoring:** 7.1/10 (Category avg: 8.9/10) - **AI Text Generation:** 8.7/10 (Category avg: 7.2/10) **Who Is the Company Behind Xurrent ITSM?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Xurrent ITSM's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Service Management (5 reviews) - Collaboration (3 reviews) - Features (3 reviews) - Intuitive (3 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Outdated Interface (3 reviews) - Learning Curve (2 reviews) - Bugs (1 reviews) ### What Do G2 Reviewers Say About Xurrent ITSM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Xurrent ITSM, enjoying seamless navigation and intuitive features throughout their tasks. - Users commend Xurrent ITSM for its **efficient service management processes** that enhance service delivery and collaboration across departments. - Users value the **effective collaboration** enabled by Xurrent's integrated support, enhancing service delivery across departments. - Users appreciate the **intuitive interface and seamless integration** of Xurrent ITSM, enhancing efficiency in managing services. - Users value the **intuitive User Interface** of Xurrent ITSM, enhancing ease of use and efficiency. **Cons:** - Users express frustration with the **limited features** of Xurrent ITSM, hindering efficiency and user experience. - Users find **missing features** in Xurrent ITSM, like lack of dynamic API lookups and limited reporting capabilities. - Users find the **outdated interface** of Xurrent ITSM to be a drawback, though improvements are on the way. - Users find the **learning curve steep** , needing significant time to adapt before effectively using Xurrent ITSM. - Users express frustration over the **recent bugs** that hinder usability and complicate their experience with Xurrent ITSM. #### What Are Recent G2 Reviews of Xurrent ITSM? **"[Diamond in a rough](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)"** **Rating:** 5.0/5.0 stars *— George E.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901) --- **"[Practical intuitive ITSM with continuous improvements](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)"** **Rating:** 5.0/5.0 stars *— Nils L.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894) --- #### What Are G2 Users Discussing About Xurrent ITSM? - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) ### 19. [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Splunk On-Call?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Splunk On-Call?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 35% Enterprise #### What Are Splunk On-Call's Pros and Cons? **Pros:** - Configuration Ease (2 reviews) - On-Call Services (2 reviews) - Alerting System (1 reviews) - Alert Management (1 reviews) - Analytics (1 reviews) **Cons:** - Complexity (1 reviews) - Complex UI (1 reviews) - Difficult Customization (1 reviews) - Feature Limitations (1 reviews) - Licensing Issues (1 reviews) ### What Do G2 Reviewers Say About Splunk On-Call? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **configuration ease** of Splunk On-Call, facilitating seamless integrations and enhancing incident management efficiency. - Users appreciate the **robust notification system** , enhancing incident management and ensuring timely responses to critical alerts. - Users value the **flexible alerting system** of Splunk On-Call, enhancing incident management and contextual information integration. - Users value the **flexibility and context-rich alerts** of Splunk On-Call, enhancing incident management and postmortem processes. - Users value the **flexibility of alerts and incident management** in Splunk On-Call for efficient operations. **Cons:** - Users express concern over the **complexity and lack of updates** in Splunk On-Call, impacting usability and satisfaction. - Users find the **complex UI** of Splunk On-Call frustrating, making even simple tasks unnecessarily difficult and cumbersome. - Users find **difficult customization** frustrating, as they rely on support for setting up essential configurations. - Users highlight **feature limitations** in Splunk On-Call, citing a lack of improvements and functionality compared to competitors. - Users face challenges with **licensing issues** that limit user management and reporting capabilities in Splunk On-Call. #### What Are Recent G2 Reviews of Splunk On-Call? **"[Overall great experience with Incident Management](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)"** **Rating:** 5.0/5.0 stars *— Ramiro C.* [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692) --- **"[Splunk On call Makes Escalations and Incident Tracking Easy](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)"** **Rating:** 4.5/5.0 stars *— Madhusri A.* [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793) --- #### What Are G2 Users Discussing About Splunk On-Call? - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) ### 20. [LogicManager](https://www.g2.com/products/logicmanager/reviews) LogicManager is an Enterprise Risk Management platform that helps organizations identify, assess, monitor, report, and improve risk management activities across the entire risk lifecycle. Since 2006, LogicManager has supported enterprise risk leaders, process owners, executives, and oversight teams in building risk-based programs that connect people, processes, controls, vendors, objectives, incidents, and reporting in one system. Unlike traditional GRC tools that often manage risks, controls, and compliance activities in isolation, LogicManager’s ERM approach is designed to show how risk moves across the business and how it affects performance, accountability, and decision-making. LogicManager is powered by Risk Ripple Intelligence, a connected risk model that helps organizations understand relationships between risks, controls, processes, departments, vendors, and objectives. This structure helps teams identify hidden dependencies, understand downstream impacts, and create a more complete view of their risk landscape. The platform supports oversight and separation of duties by helping organizations define ownership, assign responsibilities, manage approvals, track issues, monitor controls, and report results to leadership. LogicManager also includes out-of-the-box board reporting and configurable dashboards that help teams communicate risk information clearly to executives, boards, and oversight committees. LogicManager’s Risk Maturity Model provides an umbrella framework for building and maturing a risk program. Because most major risk, compliance, and governance frameworks share a common foundation, the RMM helps organizations address the approximately 90% of requirements that are common across frameworks, leaving teams to focus on the framework-specific 10%. This reduces duplicated effort and gives teams a structured foundation for continuous improvement. Key capabilities and value propositions include: - Manage the full risk lifecycle, from identification and assessment to monitoring, reporting, and program improvement. - Use Risk Ripple Intelligence to connect risks, controls, processes, vendors, departments, and objectives. - Support oversight, accountability, approvals, and separation of duties across risk activities. - Create board-ready visibility with out-of-the-box reports and configurable dashboards. - Accelerate program maturity with the Risk Maturity Model, guided onboarding, embedded expertise, and best-practice frameworks. LogicManager is designed for mid-market and enterprise organizations, especially regulated, complex, or highly distributed teams managing enterprise risk, operational resilience, third-party risk, business continuity, internal controls, issue management, cybersecurity risk, and executive reporting. With LogicManager Expert — LMX — users can access AI-powered guidance based on trusted LogicManager University content to help apply best practices, reduce manual follow-ups, and work more efficiently within their risk program. **Average Rating:** 4.2/5.0 **Total Reviews:** 121 **How Do G2 Users Rate LogicManager?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 7.9/10 (Category avg: 8.9/10) - **AI Text Generation:** 7.8/10 (Category avg: 7.2/10) **Who Is the Company Behind LogicManager?** - **Seller:** [LogicManager](https://www.g2.com/sellers/logicmanager) - **Company Website:** https://www.logicmanager.com/ - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **LinkedIn® Page:** https://www.linkedin.com/company/1710850/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 30% Mid-Market, 24% Enterprise #### What Are LogicManager's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Intuitive (12 reviews) - Helpful (11 reviews) - Navigation Ease (9 reviews) - Organization (9 reviews) **Cons:** - Lack of Clarity (13 reviews) - Not Intuitive (13 reviews) - Missing Features (12 reviews) - Learning Curve (10 reviews) - Lack of Guidance (7 reviews) ### What Do G2 Reviewers Say About LogicManager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in LogicManager, requiring minimal training and facilitating smooth operations across departments. - Users value the **intuitive interface** of LogicManager, making navigation and risk management straightforward and effective. - Users find LogicManager's **ease of use and excellent support** instrumental for effective communication and centralized risk management. - Users appreciate the **navigation ease** of LogicManager, finding the interface straightforward and task visibility helpful. - Users value the **centralized organization** of LogicManager that enhances collaboration and streamlines risk management across departments. **Cons:** - Users struggle with the **lack of clarity** in LogicManager, finding report accessibility and usability quite challenging. - Users find LogicManager **not intuitive** , struggling to locate information and create reports without excessive complexity. - Users find the **missing basic features** in LogicManager frustrating, impacting usability and effectiveness for specific tasks. - Users find the **steep learning curve** of LogicManager frustrating, especially with information retrieval and report creation challenges. - Users feel a significant **lack of guidance** in LogicManager, wishing for more training and clearer instructional resources. #### What Are Recent G2 Reviews of LogicManager? **"[Automation and Direct Vendor Communication That Saves Time](https://www.g2.com/survey_responses/logicmanager-review-12170460)"** **Rating:** 4.5/5.0 stars *— Brian G.* [Read full review](https://www.g2.com/survey_responses/logicmanager-review-12170460) --- **"[Setting the Tech Standard in GRCs](https://www.g2.com/survey_responses/logicmanager-review-11986656)"** **Rating:** 5.0/5.0 stars *— MALINDA C.* [Read full review](https://www.g2.com/survey_responses/logicmanager-review-11986656) --- ### 21. [Spike.sh](https://www.g2.com/products/spike-sh/reviews) Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling platform has enabled thousands of members to automatically manage their on-call practices. ✅ Integrates with AWS, GCP, Azure, Datadog, Grafana, and 75 other tools ✅ Automatic incident resolution ✅ Automated escalation of alerts ✅ API ✅ Status pages ✅ Actionable alerts (acknowledge and resolve without visiting Spike.sh dashboard) ✅ Connect to JIRA, Linear, ClickUp and other product management platforms ✅ Connect to Freshdesk, Zendesk, Supportpal and other help desks ✅ Automated War-rooms using Spike.sh's automation ✅ Admin's Access control **Average Rating:** 5.0/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Spike.sh?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10) - **AI Text Generation:** 10.0/10 (Category avg: 7.2/10) **Who Is the Company Behind Spike.sh?** - **Seller:** [FatSync Software](https://www.g2.com/sellers/fatsync-software) - **Year Founded:** 2019 - **HQ Location:** Bengaluru, IN - **Twitter:** @SpikedHQ (69 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spike-hq/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of Spike.sh? **"[Setting modes on spike.sh helps in maintaining Work-Life Balance](https://www.g2.com/survey_responses/spike-sh-review-8965409)"** **Rating:** 5.0/5.0 stars *— Yuvraj S.* [Read full review](https://www.g2.com/survey_responses/spike-sh-review-8965409) --- **"[Spike.sh collaborating tools make incidents easy to manage.](https://www.g2.com/survey_responses/spike-sh-review-8965490)"** **Rating:** 5.0/5.0 stars *— kriti g.* [Read full review](https://www.g2.com/survey_responses/spike-sh-review-8965490) --- ### 22. [Infraon Desk](https://www.g2.com/products/infraon-desk/reviews) AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Infraon Desk?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.9/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Infraon Desk?** - **Seller:** [Infraon](https://www.g2.com/sellers/infraon) - **Year Founded:** 2021 - **HQ Location:** San Francisco, CA - **Twitter:** @infraoncorp (93 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/infraon/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security - **Company Size:** 52% Mid-Market, 30% Enterprise #### What Are Recent G2 Reviews of Infraon Desk? **"[Everest Infraon Desk is the decent ITSM solution](https://www.g2.com/survey_responses/infraon-desk-review-7401011)"** **Rating:** 4.5/5.0 stars *— Chinmay C.* [Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7401011) --- **"[The Infraon Desk is user friendly and easier to understand and access.](https://www.g2.com/survey_responses/infraon-desk-review-7431402)"** **Rating:** 5.0/5.0 stars *— Chethan M.* [Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7431402) --- #### What Are G2 Users Discussing About Infraon Desk? - [What is Infraon Desk used for?](https://www.g2.com/discussions/what-is-infraon-desk-used-for) ### 23. [Cutover](https://www.g2.com/products/cutover/reviews) Cutover is the AI-powered platform for enterprise IT operations execution. Cutover’s dynamic runbooks simplify complex work, connect siloed teams, and dramatically increase visibility. Transform your IT disaster recovery, major incident management, and cloud migration to reduce risk and boost efficiency by connecting people, technology, and systems. Standardize and automate global communications to ensure the right people are engaged at the right time and stakeholders are always informed. Real-time dashboards provide an immediate view of status. The immutable, auto-generated audit trail simplifies event post-mortems, regulatory reporting, and compliance. Cutover integrates seamlessly with core tools, including ITSM (e.g. ServiceNow), BCM (e.g. Archer IRM), IaC (e.g. Ansible, Jenkins), monitoring & DevOps (e.g Amazon Cloud, Azure), and communication tools (e.g. Slack, Microsoft Teams). Cutover AI reduces manual work and transforms automated runbooks with speed and efficiency. Cutover’s AI can create runbooks from various data sources in seconds, suggest runbook improvements for greater efficiency, and generate runbook descriptions. Cutover runbooks support AI agents to autonomously carry out actions while maintaining oversight and control. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks. Cutover Respond reduces mean time to resolution (MTTR) in major incident management with rapid mobilization, seamless visibility, automation, AI agents, and post-incident learning. How Cutover Respond compares to competitors ServiceNow Service Operations Workspace Major Incident Management module: While ServiceNow is the system of record, Cutover is the system of action. We enhance your ServiceNow investment with deep integration and orchestration of real-time incident response, bringing structure to the chaos of major incidents and driving down your MTTR. incident.io: Cutover Respond is built for regulated, large-scale application environments and contains highly customizable templates, runbooks, and workflows. The Cutover platform provides deep compliance, audit, and process orchestration. Cutover Recover for IT DR helps organizations recover their applications faster and meet recovery time objectives (RTOs) with more confidence and ensure they can achieve regulatory compliance. How Cutover Recover compares to competitors Fusion RM: Cutover is best for enterprise IT teams managing DR plans, playbooks, failover and recovery, while Fusion RM focuses on business continuity and operational risk. While Fusion provides planning and tracking, Cutover has active task management and collaboration, with a greater focus on recovery execution in a live outage. ServiceNow BCM: While ServiceNow has a focus on tracking and documenting DR plans, Cutover is built to execute DR plans under pressure via an orchestrated, live collaboration environment which automates repetitive and complex tasks. Cutover Migrate helps enterprises orchestrate large-scale and complex cloud migrations. As AWS Technology Partner, Cutover works closely with Amazon Web Services, and has achieved the AWS Migration and Modernization Competency. The Cutover Migrate solution is tightly integrated with multiple AWS services including AWS Application Migration Service, and AWS Database Migration Service. Cutover Migrate is also part of the AWS ProServe Rapid Migration offering, helping enterprises automate large-scale migrations. www.cutover.com **Average Rating:** 4.3/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Cutover?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) - **AI Text Generation:** 8.3/10 (Category avg: 7.2/10) **Who Is the Company Behind Cutover?** - **Seller:** [Cutover](https://www.g2.com/sellers/cutover) - **Company Website:** https://www.cutover.com - **Year Founded:** 2013 - **HQ Location:** London, UK - **Twitter:** @gocutover (903 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cutover (142 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 36% Small-Business, 36% Enterprise #### What Are Cutover's Pros and Cons? **Pros:** - User Interface (6 reviews) - Features (5 reviews) - Flexibility (5 reviews) - Ease of Use (3 reviews) - Solution Completeness (3 reviews) **Cons:** - Expensive (5 reviews) - Limited Customization (5 reviews) - Integration Issues (4 reviews) - Difficult Learning (3 reviews) - Complex Documentation (2 reviews) ### What Do G2 Reviewers Say About Cutover? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive and flexible user interface** of Cutover, enhancing project coordination and team communication. - Users appreciate the **flexibility and feature-rich interface** of Cutover for managing workflows efficiently. - Users value the **flexibility** of Cutover, praising its customizable workflows for technical and business needs. - Users find Cutover's **intuitive interface** simplifies project coordination and enhances collaboration across teams effectively. - Users value the **comprehensive solution completeness** of Cutover, enhancing their capacity to manage critical events effectively. **Cons:** - Users note that Cutover can be **expensive** , especially for larger organizations due to high subscription and integration costs. - Users note the **limited customization options** in Cutover, affecting reporting formats and third-party tool integrations. - Users face **integration challenges** with Cutover, particularly with smaller third-party tools and customizations. - Users face a **difficult learning** curve with Cutover, requiring significant time and effort to become proficient. - Users express concerns over the **complex documentation** , requiring significant time and effort to master Cutover effectively. #### What Are Recent G2 Reviews of Cutover? **"[Streamlined and collaborative project execution tool](https://www.g2.com/survey_responses/cutover-review-11528035)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/cutover-review-11528035) --- **"[30% RTA Reduction in Our PoC — Cutover Delivers Where Manual Runbooks Fall Short](https://www.g2.com/survey_responses/cutover-review-12942899)"** **Rating:** 5.0/5.0 stars *— Nicholas S.* [Read full review](https://www.g2.com/survey_responses/cutover-review-12942899) --- #### What Are G2 Users Discussing About Cutover? - [What is Cutover used for?](https://www.g2.com/discussions/what-is-cutover-used-for) ### 24. [Moogsoft](https://www.g2.com/products/moogsoft/reviews) The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Moogsoft?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Moogsoft?** - **Seller:** [Moogsoft](https://www.g2.com/sellers/moogsoft) - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst - **Top Industries:** Information Technology and Services - **Company Size:** 82% Enterprise, 18% Mid-Market #### What Are Moogsoft's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Dashboard Usability (1 reviews) - Data Visualization (1 reviews) - Visibility (1 reviews) **Cons:** - Alert Issues (1 reviews) - Performance Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Moogsoft? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective alert processing** of Moogsoft, praising its dashboard for ease of use and efficiency. - Users praise Moogsoft for its **effective alert management** , highlighting the excellent dashboard and processing capabilities. - Users appreciate the **awesome dashboard** of Moogsoft, which greatly enhances their alert processing capabilities. - Users laud Moogsoft for its **excellent data visualization** , enhancing alert processing with an impressive dashboard. - Users highlight the **superior visibility** Moogsoft provides through its excellent dashboard and alert processing capabilities. **Cons:** - Users face **stability issues** with Moogsoft, particularly when system load increases, leading to downtime. - Users often face **performance issues** with Moogsoft, especially when system load increases, leading to instability. - Users experience **slow loading** times in Moogsoft during peak usage, leading to significant stability concerns. - Users report **slow performance** in Moogsoft, particularly under high load, leading to operational challenges. #### What Are Recent G2 Reviews of Moogsoft? **"[Great Product](https://www.g2.com/survey_responses/moogsoft-review-9363339)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/moogsoft-review-9363339) --- **"[Excellent product support](https://www.g2.com/survey_responses/moogsoft-review-7899375)"** **Rating:** 4.5/5.0 stars *— Neha G.* [Read full review](https://www.g2.com/survey_responses/moogsoft-review-7899375) --- #### What Are G2 Users Discussing About Moogsoft? - [Is AIOps equivalent to DevOps?](https://www.g2.com/discussions/is-aiops-equivalent-to-devops) - [What are the benefits of AIOps?](https://www.g2.com/discussions/what-are-the-benefits-of-aiops) - 1 comment - [What type of platform is Moogsoft AIOps?](https://www.g2.com/discussions/what-type-of-platform-is-moogsoft-aiops) - [What is Moogsoft software?](https://www.g2.com/discussions/what-is-moogsoft-software) ### 25. [C2 ITSM](https://www.g2.com/products/c2-itsm/reviews) C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities. **Average Rating:** 4.2/5.0 **Total Reviews:** 39 **How Do G2 Users Rate C2 ITSM?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind C2 ITSM?** - **Seller:** [SherWeb](https://www.g2.com/sellers/sherweb) - **Year Founded:** 1998 - **HQ Location:** Sherbrooke, Quebec, Canada - **Twitter:** @SherWeb (2,384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sherweb/ (935 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration - **Company Size:** 57% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of C2 ITSM? **"[the software is efficient and easy to use](https://www.g2.com/survey_responses/c2-itsm-review-7129860)"** **Rating:** 4.0/5.0 stars *— Marc-Andre D.* [Read full review](https://www.g2.com/survey_responses/c2-itsm-review-7129860) --- **"[Very versatile application](https://www.g2.com/survey_responses/c2-itsm-review-7129749)"** **Rating:** 4.5/5.0 stars *— Stéphane c.* [Read full review](https://www.g2.com/survey_responses/c2-itsm-review-7129749) --- #### What Are G2 Users Discussing About C2 ITSM? - [What is C2 ITSM used for?](https://www.g2.com/discussions/what-is-c2-itsm-used-for) ## What Is Incident Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Incident Management Software? - [Service Desk Software](https://www.g2.com/categories/service-desk) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [AIOps Tools](https://www.g2.com/categories/aiops-platforms) - [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) --- ## How Do You Choose the Right Incident Management Software? ### What You Should Know About Incident Management Software ### What is Incident Management Software? Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management systems to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These service management functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or a few mission-critical assets to monitor in real time. Regardless of which scenarios, IT service management automation is the key to fast incident response time. This type of software automatically assigns the tasks to the appropriate teams, provides insights into the cases, and generates actionable reports to optimize the IT incidents handling process. For example, a good incident management system will determine if a case should alert the [DevOps](https://www.g2.com/categories/devops) team or the [IT service management (ITSM)](https://www.g2.com/categories/it-service-management-itsm-tools) teams based on the type of the problem or prioritization.  Incident management solutions ensure critical IT infrastructures have as much uptime as possible. Once an incident is spotted by monitoring software or an end-user report, the tool automates [notifications](https://www.g2.com/categories/incident-management/f/notifications) to all relevant team members or personnel via email, text, call, or communication software. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps the IT teams find root causes and deal with them quickly. The most reliable incident management software for IT teams and system administrators typically combines fast alert delivery, on-call rotation management, and integration with existing monitoring and collaboration tools into a single platform that runs without interruption during critical incidents. Based on G2 reviews, IT operations and SRE teams evaluate incident management software by comparing MTTR reduction, on-call scheduling flexibility, and how cleanly the platform integrates with existing monitoring, ticketing, and chat tools. ### What are the Common Features of Incident Management Software? The following are some core features within incident management tools that can help users maintain their IT system’s uptime: **Self-service portal:** Before a ticket is submitted, incident management software should provide a knowledge base to answer common problems of employees. This saves the ITSM team time and streamlines repetitive problems. [**Incident assignment**](https://www.g2.com/categories/incident-management/f/ticket-assignment) **:** Designate the reported incident to the right team according to the types of problems. Without this feature, the IT team will need to identify the type of the problems first, which slows down the SLA time.  **ITIL management:** Most incident management software will come with an ITIL, which is a library of volumes describing a framework of best practices for delivering IT services. The software can guide the IT team to follow this framework in their ITSM operation. **Immediate alerting:** With incident management systems, users can mail, text, call, or integrate with team communication software to notify all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it. **Incident tracking:** The software helps set different SLA policies to track deadlines based on elapsed time and types of problems. This can be further [customized by priority](https://www.g2.com/categories/incident-management/f/ticket-prioritization) so that the ITSM team can allocate appropriate time for every incident. The software should also automatically notify the support team of unsolved incidents before their SLA breaches. [**Standardized workflow**](https://www.g2.com/categories/incident-management/f/standardization) **:** Note what failed and potential troubleshooting steps towards service restoration. Some incident management solutions integrate with monitoring and log analytics software to suggest the root cause of the issue. **Mobile app** : Some incident management software offer a mobile app so that cases can be reported and handled on mobile devices. **Reports and analytics:** Incident reports detail how on-call workloads are distributed and handled. Some software also have customer satisfaction reports to better understand customer feedback and improve service quality. This is necessary to optimize the ITSM team’s work to prepare for future cases.  Based on G2 reviews, the best incident management software for MTTR automation lets IT engineering teams reduce mean time to acknowledge and mean time to resolve through automated alert routing, on-call scheduling, and pre-built response workflows that page the right responder without manual triage. Reviewers describe the best incident management tools for on-call scheduling and alert routing as those that combine flexible rotation policies, intelligent escalation paths, and direct integration with Slack, Jira, and major monitoring tools, so on-call engineers spend less time managing communication and more time fixing the actual problem. SRE and DevOps teams point to automated response chains and incident timelines built in the background as the features that separate platforms they actively use during outages from ones that add operational overhead. Other features of incident management software: [Ticket Creation](https://www.g2.com/categories/incident-management/f/ticket-creation), [Ticket Designation](https://www.g2.com/categories/incident-management/f/ticket-designation). ### What are the Benefits of Incident Management Software? Incident management tools can have a variety of benefits, here are a few: **Save costs:** Downtime can quickly cost businesses money and clients (both potential and current). Incident management solutions help businesses get back to a full capacity more quickly, minimizing losses from downtime. While incident management tools cost money, a manual incident resolution will decrease customer satisfaction and hurt revenue generation in the long run. For example, without the alerting feature from the incident reporting capability, the help desk could miss a case buried in emails and breach SLA.  **Increase productivity:** The IT team can follow the ITIL protocols to handle the problem in the best practices. They can also collaborate with other teams depending on the type of the problems. This takes the guesswork out of the ITSM process by knowing what to do and who to work with.  **Unify visibility:** Both incident reporters and IT managers gain significant visibility to the ITSM process. The incident reporters can track what’s happening to their tickets and when they will be solved. This will keep the end users informed and happy. For IT managers, they can identify what assets are causing the problem (software bugs or hardware malfunction) and fix them appropriately. They can also acknowledge the ITSM team’s performance based on customer satisfaction scores and SLA metrics. This allows them to take action where needed. ### Who Uses Incident Management Software? **IT teams:** Business’ IT teams will be the strongest users of incident management tools. Since the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more. **Employees:** When employees are having technical difficulties, they can report the problem on the incident management software. Many external IT problems are also spotted by employees before the customers, so it is important to fix them quickly. **Customers:** Customers can report IT problems and track when they will be solved. Incident management is the key to customer satisfaction and revenue generation.  Based on G2 reviews, incident management software with ITIL SLA tracking is a frequent evaluation criterion for mid-size IT teams looking to formalize incident, problem, and change management processes without the implementation lift of enterprise ITSM platforms. Reviewers describe SLA breach alerts, audit-ready incident histories, and structured workflows around incident categorization as the features that move a growing IT team from ad-hoc ticketing into a repeatable service management practice. #### Software Related to Incident Management Software Related solutions that can be used together with incident management software include: [Video conferencing](https://www.g2.com/categories/video-conferencing) **and** [audio conferencing software](https://www.g2.com/categories/audio-conferencing) **:** Video conferencing and audio conferencing software help drive troubleshooting efforts by providing an immediate avenue to communicate with all relevant parties. Since incidents tend to require immediate action to maximize uptime, it’s best to begin troubleshooting efforts as soon as possible.  [Log analysis software](https://www.g2.com/categories/log-analysis) **:** When something fails, the first place to check for a potential failure explanation is in logging. Application logs, server logs, and other logs are great leads to finding the solutions. Log analysis software assists in sorting through those logs, making it easier to find failure points and restore service. [Service desk software](https://www.g2.com/categories/service-desk) **:** Internal transparency is critical to incident management, not only because of auditing but also because it is essential to not repeat troubleshooting steps. Repeating the same (failed) steps means extra time spent not fixing an issue. Service desk tools help with transparency by providing a ticketing system where issues and attempted fixes can be tracked. ### Challenges with Incident Management Software Software solutions can come with their own set of challenges.  **Minor incident detection:** Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that a company could potentially come across, it’s important to consider setting up some warning alerts for signs of a possible incoming major incident. **Links to known issues:** In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Users can pair an incident management solution with knowledge management software to assist their teams in addressing issues more quickly. **ITIL compliant:** There is no standard or governance for ITIL. Adopting the ITSM processes that worked elsewhere doesn’t mean the company is complying with ITIL. The best practice is that IT teams should regularly review customer feedback and adjust their processes accordingly. After all, ITIL is all about efficiency and performance rather than compliance. Following ITIL blindly will make the ITSM process inflexible and unfit for others. ### How to Buy Incident Management Software #### Requirements Gathering (RFI/RFP) for Incident Management Software Whether a company is looking for its first incident management software or trying to replace an existing one, g2.com can help find the best solution. The company’s needs when searching for incident management software often relate to specifically desired data and metrics. For example, the user may be most interested in analyzing SLA breaches. Buyers should make a ranked list of the features that most directly address the problems they’re trying to solve, then reference G2 reviews to find the right fit. Prioritizing the desired feature set can help narrow down the potential pool of incident management solutions, allowing teams to then apply further considerations for budget, ease of integration with other systems, security requirements, and more. This holistic approach empowers buyers to move forward with a focused checklist, which can be used in conjunction with G2 scoring to select the best incident management tool for the business. #### Compare Incident Management Software **Create a long list** When searching for incident management software, companies need to identify compatibility requirements for existing communication tools, monitoring software, and knowledge management software. Buyers should make a list of important existing software that needs to be integrated, then filter out the incident management tools that can’t be integrated. For example, many incident management software are SaaS solutions that only work with other SaaS solutions on the cloud. If the company's IT operations and incident management process are on-premises, then the company should seriously check if its legacy IT infrastructure fits the incident management software.  **Create a short list** It helps to cross-reference the results of initial vendor evaluations with G2 reviews from other buyers, the combination of which will help to narrow in on a short three to five product list. From there, buyers can compare pricing and features to determine the best fit. Some vendors don’t charge implementation costs while some do.  **Conduct demos** As a rule of thumb, companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about; for example, one might ask to be walked through what actionable insights are generated from an SLA breach report.  #### Selection of Incident Management Software **Choose a selection team** Regardless of a company’s size, it’s important to involve the most relevant personas when beginning the incident management software selection process. Larger companies may include the ITSM teams, procurement teams, IT managers, and engineers who will be working with the software most closely. Smaller companies with fewer employees might just need IT managers to fill the role. **Negotiation** Many vendors offer full software license platforms that go beyond incident management (on-premises) to include knowledge management and observability platforms. While some companies will not budge on the configurations of their packages, buyers looking to trim costs should try to negotiate down to the specific functions that matter to them to get the best price. For example, a vendor’s pricing page where incident management functionality is only included with a robust all-in-one monitoring package, whereas a sales conversation may prove otherwise.  **Final decision** After this stage, it is important to perform a trial run if possible with a small selection of IT professionals or developers. This will help to ensure that the incident management software of choice integrates well with an ITSM specialist’s systems setup or an engineer’s day-to-day work. If the incident management tool is well liked and well utilized, the buyer can take that as a sign that their selection is the right one. If not, looking back at the other options may be necessary. --- ## What Are the Most Common Questions About Incident Management Software? *AI-generated · Last updated: June 3, 2026* ### Which solution supports incident management for hybrid IT environments Based on G2 reviews, several products in this category are used to manage alerts, routing, and response across mixed environments and connected systems. - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management) — centralized incidents, workflows, and CMDB. - [xMatters](https://www.g2.com/products/xmatters) — on-call routing across connected tools. - [PagerDuty](https://www.g2.com/products/pagerduty) — multi-channel alerts for distributed responders. - [Jira Service Management](https://www.g2.com/products/jira-service-management) — structured ticketing with cross-team visibility. ### Which incident management tool offers the fastest response time Based on G2 reviews, buyers most often favor products that reduce handoff delays through alert routing, ownership clarity, and fast notification workflows. - [xMatters](https://www.g2.com/products/xmatters) — rapid escalations with on-call routing. - [PagerDuty](https://www.g2.com/products/pagerduty) — immediate paging and escalation workflows. - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management) — automated routing with SLA visibility. - [Xurrent IMR](https://www.g2.com/products/xurrent-imr) — timely alerts with grouped incidents. ### Which vendor offers AI-powered incident prioritization Based on G2 reviews, a few vendors are associated with AI-assisted summaries, noise reduction, or workflow support that can help teams triage incidents faster. - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management) — AI summaries and suggested resolutions. - [PagerDuty](https://www.g2.com/products/pagerduty) — AI summaries and event correlation. - [Xurrent IMR](https://www.g2.com/products/xurrent-imr) — AI postmortems and alert analytics. - [xMatters](https://www.g2.com/products/xmatters) — workflow automation with incident summaries. ### What should buyers look for in incident management software According to verified users, strong incident management software should make ownership clear, route alerts to the right responder, and keep incident details centralized. Reviews repeatedly highlight the value of on-call scheduling, escalation paths, multi-channel notifications, and integrations with tools like Slack, Jira, ServiceNow, AWS, Datadog, and Microsoft Teams. Buyers also seem to care about timeline visibility, audit trails, and reporting that supports post-incident reviews. Several reviews mention that reducing alert noise is just as important as alert delivery itself. Ease of setup matters too, because complex workflow configuration, weak search, or clunky reporting can slow adoption and make high-pressure response harder. ### What features define modern incident management According to verified users, modern incident management is defined by alert routing, escalation automation, on-call scheduling, and clear incident ownership. Across recent reviews, teams value platforms that centralize alerts from monitoring and ticketing systems, reduce duplicate notifications, and keep communication structured during outages. Buyers also look for incident timelines, post-incident reporting, and integrations that connect response work with tools already in use. Mobile access matters because responders often need to acknowledge, escalate, or review incidents away from a desk. Many reviews also point to AI-assisted summaries, alert grouping, and workflow automation as useful additions when they reduce manual coordination rather than adding more complexity.