# Best Incident Management Software - Page 4 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* IT and DevOps incident management software is an end-to-end solution that responds to, reports on, and investigates digital incidents, alerting IT staff, generating problem reports, and automating resolution workflows to reduce downtime, bring critical information to the right people instantly, and enable faster response times. ### Core Capabilities of Incident Management Software To qualify for inclusion in the IT/DevOps Incident Management category, a product must: - Monitor and alert staff of incidents or critical errors - Integrate with team collaboration tools to notify responsible parties - Create a standardized workflow for handling incidents - Respond to, report, and investigate IT errors ### Common Use Cases for Incident Management Software IT professionals and DevOps teams use incident management software to minimize the impact of system disruptions and maintain service reliability. Common use cases include: - Detecting and escalating critical incidents to on-call teams through automated alerts - Coordinating cross-team incident response via integrated collaboration and notification workflows - Documenting and analyzing incidents post-resolution to identify root causes and prevent recurrence ### How Incident Management Software Differs from Other Tools Incident management software is often used as part of a broader [IT management](https://www.g2.com/categories/enterprise-it-management) strategy, working alongside [service desk](https://www.g2.com/categories/service-desk), [mobile device management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm), and [identity management](https://www.g2.com/categories/identity-management) solutions to unify projects, automate tasks, and increase [team collaboration](https://www.g2.com/categories/team-collaboration). Unlike general IT monitoring tools, incident management platforms focus specifically on the structured workflow of detection, escalation, and resolution. ### Insights from G2 on Incident Management Software Based on category trends on G2, automated alerting and standardized escalation workflows stand out as top strengths. These platforms deliver reductions in mean time to resolution and improved on-call coordination as primary benefits of adoption. ## Top Incident Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5.0 (1,786 reviews) | ITIL-aligned incident workflows with CMDB context | "[ITSM - Go to solution to deal with all IT related services](https://www.g2.com/survey_responses/servicenow-it-service-management-review-6611007)" | | 2 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,365 reviews) | Proactive endpoint incident detection with automated remediation | "[NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job](https://www.g2.com/survey_responses/ninjaone-review-13108261)" | | 3 | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5.0 (770 reviews) | Multi-channel on-call alerting with workflow automation | "[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)" | | 4 | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5.0 (963 reviews) | Atlassian-native ITSM with dev-ops integration | "[Seamless Jira Integration That Streamlines Service Requests and Support Workflows](https://www.g2.com/survey_responses/jira-service-management-review-13071435)" | | 5 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (571 reviews) | Full-stack observability with distributed tracing | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | | 6 | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5.0 (944 reviews) | Multi-channel on-call alerting with escalation policies | "[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)" | | 7 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,291 reviews) | ITIL-aligned ticketing with workflow automation | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 8 | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5.0 (776 reviews) | Asset-linked incident tracking with integrated change control | "[Ticketing and Asset Management in One Clean, Reliable Platform](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845)" | | 9 | [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5.0 (198 reviews) | Slack-native incident coordination with automated workflows | "[incident.io Streamlines Incident Management with Helpful Automations and Integrations](https://www.g2.com/survey_responses/incident-io-review-13095214)" | | 10 | [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) | 4.6/5.0 (52 reviews) | — | "[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)" | ## G2 Grid® for Incident Management Software ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=2864&focus%5B%5D=2001) Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, New Relic, PagerDuty, Freshservice, and SolarWinds Service Desk. Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=freshservice&focus%5B%5D=solarwinds-service-desk) ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 128 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.7%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,800+ Authentic Reviews - 128+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Incident Management Software Is Best for Your Use Case? - **Leader:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Highest Performer:** [incident.io](https://www.g2.com/products/incident-io/reviews) - **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Freshservice](https://www.g2.com/products/freshservice/reviews) --- **Sponsored** ### OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-07-15T04%3A04%3A37Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27128&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Fpage%3D2&secure%5Btoken%5D=4551fb4253e2d5baa343fb0fd4a883428b90cb086216cc53cf25024e582c30ef&secure%5Burl%5D=https%3A%2F%2Fwww.onpage.com%2Fproducts%2Fincident-alert-management-for-it%2F%3Futm_source%3DG2%2Bclicks%26utm_medium%3DTopic_Incident%2BManagement%26utm_id%3DG2%2BPaid&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Incident Management Software Products in 2026? ### 1. [CyberCPR](https://www.g2.com/products/cybercpr/reviews) CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enables users to securely respond to, manage and resolve incidents collaboratively and efficiently, to support the risk management, compliance and governance functions of a business or organisation. Operating from offices in Cheltenham and Cardiff in the UK, the CyberCPR platform was originally designed to be used for incident management, to allow CISOs to mobilise their incident response team effectively and quickly in a secure environment, and to enable them to easily follow their incident procedures, work together on sensitive information safely, and collate files and documentation together into one easily manageable place. The platform can, however, also be used for 'non-cyber' investigative case management of non-cyber related events, with its quick file set-up, playbook creation and workflow integration via API features and design flexibility. The platform has been configured to support more generic case files and investigations including; compliance, human resources and finance security case management, corporate security issues, physical security incident management, governance, risk management and compliance business functions. Competitively priced, CyberCPR has been built with flexibility in mind, providing the perfect foundation to develop any kind of features to suit your business requirements. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind CyberCPR?** - **Seller:** [Logically Secure Ltd](https://www.g2.com/sellers/logically-secure-ltd) - **Year Founded:** 2006 - **HQ Location:** Cheltenham, GB - **Twitter:** @CyberCPR (192 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/logically-secure (1 employees on LinkedIn®) #### What Are Recent G2 Reviews of CyberCPR? **"[Great IM platform for great price.](https://www.g2.com/survey_responses/cybercpr-review-5102314)"** **Rating:** 4.5/5.0 stars *— Steve A.* [Read full review](https://www.g2.com/survey_responses/cybercpr-review-5102314) --- #### What Are G2 Users Discussing About CyberCPR? - [What is CyberCPR used for?](https://www.g2.com/discussions/what-is-cybercpr-used-for) ### 2. [eBRP Solutions](https://www.g2.com/products/ebrp-solutions/reviews) eBRP Suite is enterprise-class software for building a viable Incident Response Program. **Average Rating:** 1.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind eBRP Solutions?** - **Seller:** [eBRP Solutions](https://www.g2.com/sellers/ebrp-solutions) - **Year Founded:** 2002 - **HQ Location:** Mississauga, CA - **Twitter:** @eBRPsolutions (1,699 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ebrp-solutions-network-inc-/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are G2 Users Discussing About eBRP Solutions? - [What is eBRP Solutions used for?](https://www.g2.com/discussions/what-is-ebrp-solutions-used-for) ### 3. [Giva](https://www.g2.com/products/giva/reviews) Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician. **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Giva?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Giva?** - **Seller:** [Giva](https://www.g2.com/sellers/giva-542ebd70-c180-4727-a13d-5f2f7c2f27b0) - **Year Founded:** 1999 - **HQ Location:** Sunnyvale, US - **Twitter:** @GivaHelpDesk (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/givainc/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Giva's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Satisfaction (3 reviews) - Workflow Efficiency (3 reviews) - Business Efficiency (2 reviews) - Efficiency (2 reviews) **Cons:** - Ticketing Issues (2 reviews) - Inefficiency (1 reviews) - Limited Features (1 reviews) - Limited Integrations (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Giva? *AI-generated summary from verified user reviews* **Pros:** - Users commend Giva for its **ease of use** , appreciating its intuitive design and straightforward ticket management system. - Users highlight Giva's **enhanced customer satisfaction** through empathetic communication and efficient issue tracking. - Users value the **workflow efficiency** of Giva, enabling quicker issue resolution and improved team communication. - Users praise Giva for its **business efficiency** , enabling quick issue resolution and streamlined request tracking across departments. - Users find Giva enhances **efficiency** by streamlining ticket management and improving accountability across a large organization. **Cons:** - Users experience **ticketing issues** with Giva, facing failures in ticket creation and requiring external tools for efficient management. - Users find Giva less efficient due to the lack of a **round robin ticketing component** , requiring them to use additional software. - Users desire a **round robin ticketing component** in Giva eHelpDesk for improved efficiency without switching applications. - Users desire a **round robin ticketing feature** in Giva eHelpDesk to improve efficiency and reduce app-switching. - Users wish Giva eHelpDesk had a **round robin ticketing feature** to improve efficiency and reduce application switching. #### What Are Recent G2 Reviews of Giva? **"[Giva as a HIPAA Compliant Resource](https://www.g2.com/survey_responses/giva-review-12097998)"** **Rating:** 5.0/5.0 stars *— Kristin W.* [Read full review](https://www.g2.com/survey_responses/giva-review-12097998) --- **"[Reliable, Affordable Service Management That Streamlined Reporting and Service Desk Efficiency](https://www.g2.com/survey_responses/giva-review-12544692)"** **Rating:** 5.0/5.0 stars *— Diane A.* [Read full review](https://www.g2.com/survey_responses/giva-review-12544692) --- #### What Are G2 Users Discussing About Giva? - [What is Giva eHelpDesk used for?](https://www.g2.com/discussions/what-is-giva-ehelpdesk-used-for) ### 4. [Google Stackdriver Incident Response and Management](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews) Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median time to mitigation. IRM leverages Stackdriver‚Äôs breadth, depth, and freshness of ops data to auto-correlate information, in the context of the incident, to produce insights and accelerate the investigation process. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Google Stackdriver Incident Response and Management?** - **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10) - **Constant Monitoring:** 6.7/10 (Category avg: 8.9/10) - **AI Text Generation:** 8.3/10 (Category avg: 7.2/10) **Who Is the Company Behind Google Stackdriver Incident Response and Management?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Google Stackdriver Incident Response and Management? **"[Google Cloud's operations suite (formerly Stackdriver) feedback](https://www.g2.com/survey_responses/google-stackdriver-incident-response-and-management-review-9322112)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/google-stackdriver-incident-response-and-management-review-9322112) --- ### 5. [HeyOnCall](https://www.g2.com/products/heyoncall/reviews) HeyOnCall combines website/API monitoring, heartbeat/cron monitoring, SSL checks, incident management, on‑call schedules, escalations, alert delivery, and mobile app alerting into one integrated product. HeyOnCall is built for small engineering teams and solo founders who want reliable paging, simple setup, and fewer moving parts. Get impossible-to-ignore Critical Alerts that bypass Do Not Disturb, plus Slack, email, webhooks, and more. HeyOnCall is designed from the ground up to reduce false positive alerts (getting alerted when your site is actually up) and false negatives (missing an outage due to broken monitoring or alerting). **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate HeyOnCall?** - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) - **AI Text Generation:** 0.0/10 (Category avg: 7.2/10) **Who Is the Company Behind HeyOnCall?** - **Seller:** [HeyOnCall](https://www.g2.com/sellers/heyoncall) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/heyoncall/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are HeyOnCall's Pros and Cons? **Pros:** - Alert Management (1 reviews) - Customer Support (1 reviews) - Task Management (1 reviews) ### What Do G2 Reviewers Say About HeyOnCall? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective alert management** of HeyOnCall, enhancing their team's efficiency and app reliability. - Users value the **excellent customer support** provided by HeyOnCall, making it essential for their team management. - Users value the **effective task management** of HeyOnCall, which supports their team's operational efficiency and app health. #### What Are Recent G2 Reviews of HeyOnCall? **"[Great tool for growing teams](https://www.g2.com/survey_responses/heyoncall-review-11956552)"** **Rating:** 5.0/5.0 stars *— Teddy C.* [Read full review](https://www.g2.com/survey_responses/heyoncall-review-11956552) --- ### 6. [Hund](https://www.g2.com/products/hund/reviews) Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Hund?** - **Seller:** [Hund](https://www.g2.com/sellers/hund) - **Year Founded:** 2012 - **HQ Location:** Braga, PT - **Twitter:** @HundHQ (36 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hund (47 employees on LinkedIn®) #### What Are Hund's Pros and Cons? **Pros:** - Configuration Ease (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Detection (1 reviews) - Ease of Use (1 reviews) **Cons:** - Missing Features (1 reviews) - Template Issues (1 reviews) ### What Do G2 Reviewers Say About Hund? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of configuration** with Hund, streamlining the creation of tailored status pages effortlessly. - Users value the **exceptional customer support** from Hund, appreciating the responsive and technically skilled assistance provided. - Users praise Hund for its **responsive and competent customer support** , making their experience enjoyable and efficient. - Users value the **exceptional issue detection** of Hund, ensuring timely and reliable incident communications for all audiences. - Users appreciate the **ease of use** of Hund, facilitating clear communications and reducing busywork efficiently. **Cons:** - Users feel the absence of **custom notification templates and built-in analytics** limits their experience with Hund. - Users find the lack of **custom notification templates** a drawback, despite the overall usefulness of the product. #### What Are Recent G2 Reviews of Hund? **"[Streamlined Status Management with Exceptional Support](https://www.g2.com/survey_responses/hund-review-12226931)"** **Rating:** 5.0/5.0 stars *— William T.* [Read full review](https://www.g2.com/survey_responses/hund-review-12226931) --- ### 7. [PagerTree](https://www.g2.com/products/pagertree/reviews) PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate PagerTree?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) - **AI Text Generation:** 0.0/10 (Category avg: 7.2/10) **Who Is the Company Behind PagerTree?** - **Seller:** [PagerTree](https://www.g2.com/sellers/pagertree) - **Year Founded:** 2016 - **HQ Location:** Phoenix, US - **LinkedIn® Page:** https://www.linkedin.com/company/15256843 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are PagerTree's Pros and Cons? **Pros:** - Customizability (1 reviews) - Educational Resources (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About PagerTree? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customizability** of PagerTree, enjoying its flexible configuration and intuitive user interface. - Users value the **excellent educational resources** of PagerTree, which enhance understanding and ease of use. - Users commend the **flexibility and extensibility** of PagerTree, enhancing customization and ease of use in configurations. - Users praise the **intuitive web UI** of PagerTree, enhancing navigation and simplifying troubleshooting for integrations. - Users praise the **intuitive web UI** of PagerTree, highlighting its clean design and easy navigation for advanced configurations. #### What Are Recent G2 Reviews of PagerTree? **"[Modern, Full-Featured, and Affordable — PagerTree Delivers](https://www.g2.com/survey_responses/pagertree-review-11174145)"** **Rating:** 5.0/5.0 stars *— Lincoln D.* [Read full review](https://www.g2.com/survey_responses/pagertree-review-11174145) --- ### 8. [Problem Solver](https://www.g2.com/products/problem-solver/reviews) Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Problem Solver?** - **Seller:** [Omnex Systems](https://www.g2.com/sellers/omnex-systems) - **Year Founded:** 1986 - **HQ Location:** Port Coquitlam, CA - **LinkedIn® Page:** https://www.linkedin.com/company/omnexsystems/ (163 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are G2 Users Discussing About Problem Solver? - [What is Problem Solver used for?](https://www.g2.com/discussions/problem-solver-what-is-problem-solver-used-for) - [What is Problem Solver used for?](https://www.g2.com/discussions/what-is-problem-solver-used-for) ### 9. [riskcloud.NET](https://www.g2.com/products/riskcloud-net/reviews) riskcloud.NET is a cloud-based enterprise risk management software conforming to ISO31000 enabling to better manage risk. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind riskcloud.NET?** - **Seller:** [PAN Software](https://www.g2.com/sellers/pan-software) - **Year Founded:** 2003 - **HQ Location:** Forest Hill, AU - **LinkedIn® Page:** http://www.linkedin.com/company/pan-software (41 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are riskcloud.NET's Pros and Cons? **Pros:** - Audit Efficiency (1 reviews) - Certification Process (1 reviews) - Compliance Management (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Poor Support Services (1 reviews) ### What Do G2 Reviewers Say About riskcloud.NET? *AI-generated summary from verified user reviews* **Pros:** - Users find that riskcloud.NET enhances **audit efficiency** , ensuring compliance with important regulations like PCI. - Users find the **Certification Process** essential for maintaining compliance with PCI audits and certifications efficiently. - Users find that riskcloud.NET effectively ensures **compliance with PCI audits and certifications** , streamlining their compliance management processes. **Cons:** - Users express frustration with the **poor customer support** of riskcloud.NET, noting delays in technical assistance. - Users find the **technical support slow** , leading to frustrations with response times and issue resolution. #### What Are Recent G2 Reviews of riskcloud.NET? **"[Good Compilation of Tools for Information Security and Compliance](https://www.g2.com/survey_responses/riskcloud-net-review-7632027)"** **Rating:** 4.0/5.0 stars *— Jose Luis M.* [Read full review](https://www.g2.com/survey_responses/riskcloud-net-review-7632027) --- ### 10. [10xBluejay](https://www.g2.com/products/10xbluejay/reviews) Engineering alerts provide timely notification of significant or critical system deviations from normal operating zones. We start by making the alerting setup in your current monitoring tools standardised & comprehensive.If alerts are not set up in the first place, then everything downstream becomes irrelevant.‍ Our product, Bluejay, helps engineering teams to continuously audit alerts on infrastructure and application resources and automatically set up the alerting best practices - leading to a 30% reduction in downtimes. When an alert is triggered, Bluejay provides an AI-powered runbook to help engineers debug and resolve the issue faster. Monitoring tools (Like AWS Cloudwatch and NewRelic) collect infrastructure and application performance metrics and are used to perform Root Cause Analyses and manage production incidents/outages. We believe Incident management should not start after the outage. It has to start with comprehensive alerts and good on-call processes that prevent these production incidents from happening. Our product, Bluejay, exactly does that. · Bluejay identifies the missing alerts on both infrastructure and application services using existing monitoring tools · Automates the setup and deployment of alerts with a single click · When an alert is triggered, it notifies the on-call engineers through email, slack, and phone · Along with the notification, it provides contextual instructions to debug, resolve, and mitigate the issues · Continuously analyzes alerts and optimizes the thresholds to detect potential incidents and prevent alert fatigue Our value proposition is to eliminate preventable downtimes and ensure rapid resolution for unavoidable outages. **Who Is the Company Behind 10xBluejay?** - **Seller:** [DEVTENX TECHNOLOGIES](https://www.g2.com/sellers/devtenx-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 11. [24Cevent](https://www.g2.com/products/24cevent/reviews) 24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them through different channels such as: phone, email, whatsapp, telegram, hangout, teams, etc. Key features: - fully customize notification messages - powerfull text-to-speech with human digital voices, available in multiple languages and with embedded translation system for companies with employees around the world. - Multi-language notification - Escalation policies - SLA break notification - SLA Reports Find us by searching 24Cevent for more **Who Is the Company Behind 24Cevent?** - **Seller:** [dParadig](https://www.g2.com/sellers/dparadig) - **HQ Location:** Santiago, CL - **LinkedIn® Page:** https://linkedin.com/company/24cevent (5 employees on LinkedIn®) ### 12. [AdminiTrack](https://www.g2.com/products/adminitrack/reviews) AdminiTrack is an issue tracking software that is a tool for managing cross-departmental teams. **Who Is the Company Behind AdminiTrack?** - **Seller:** [AdminiTrack](https://www.g2.com/sellers/adminitrack) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Alcea IssueTrack](https://www.g2.com/products/alcea-issuetrack/reviews) Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues. **Who Is the Company Behind Alcea IssueTrack?** - **Seller:** [Alcea Technologies](https://www.g2.com/sellers/alcea-technologies) - **Year Founded:** 1997 - **HQ Location:** Ottawa, CA - **Twitter:** @alceatracking (358 Twitter followers) - **LinkedIn® Page:** https://ca.linkedin.com/company/alcea-technologies (10 employees on LinkedIn®) ### 14. [Amixr](https://www.g2.com/products/amixr/reviews) Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack. **Who Is the Company Behind Amixr?** - **Seller:** [Amixr](https://www.g2.com/sellers/amixr) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 15. [Assetze](https://www.g2.com/products/assetze/reviews) Assetze is an IT asset management solution that helps businesses track, manage, maintain, and secure their IT devices. Our user-friendly, cloud-based platform offers a range of features, such as asset tracking, preventive maintenance, automated data analysis and report generation, and more. Manage 1000s of IT assets, streamline your entire IT asset management process, and cut down on 100+ hours of manual effort spent on mundane tasks. Wield Assetze's automation capabilities and utilise the precious time saved to focus on what's important to your business. Assetze can help businesses efficiently manage their IT assets at affordable prices. **Who Is the Company Behind Assetze?** - **Seller:** [Assetze](https://www.g2.com/sellers/assetze) - **Year Founded:** 2021 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://in.linkedin.com/company/assetze (11 employees on LinkedIn®) ### 16. [Aurora](https://www.g2.com/products/arvo-ai-aurora/reviews) Aurora is an automated root cause analysis investigation tool that uses agents to solve incidents for Site Reliability Engineers. **Who Is the Company Behind Aurora?** - **Seller:** [Arvo AI](https://www.g2.com/sellers/arvo-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/arvo-ai/ (1 employees on LinkedIn®) ### 17. [Backline AI](https://www.g2.com/products/backline-ai/reviews) Backline AI is an autonomous security remediation platform that leverages artificial intelligence to address the overwhelming security backlogs faced by enterprises. By deploying a fleet of AI agents, Backline automates the identification, analysis, and remediation of security vulnerabilities and misconfigurations, enabling organizations to enhance their security posture efficiently. **Who Is the Company Behind Backline AI?** - **Seller:** [Backline AI](https://www.g2.com/sellers/backline-ai) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/backline-ai-inc/ (17 employees on LinkedIn®) ### 18. [Callgoose SQIBS](https://www.g2.com/products/callgoose-sqibs/reviews) Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediation, event-driven remediation and IT request automation. It eliminates manual inefficiencies, reduces response times, and ensures critical systems remain operational 24/7. ✅ Use Cases Include: Incident Auto-Remediation – Automatically detect, diagnose, and resolve IT issues. On-Call Scheduling & Alerting – Intelligent escalation through Phone Calls, SMS, Email, Slack, Microsoft Teams Multilingual Alerts - Supports 30+ languages in 200+ countries. Process & Runbook Automation – Automate repetitive IT tasks and workflows. IT Request Automation – Empower teams with self-service options. Event-Driven Automation – Trigger automation workflows based on system alerts. Infrastructure & Cloud Automation – Integrate with DevOps tools, CI/CD pipelines, cloud platforms or any software or tools. Why Choose Callgoose SQIBS? Callgoose SQIBS is the future of IT automation & incident management, built to reduce downtime, streamline workflows, and cut IT costs. Whether you need real-time alerts, incident auto-remediation, on-call scheduling, or IT request automation, Callgoose SQIBS delivers intelligent automation to keep your systems running smoothly. 🚀 Key Benefits of Callgoose SQIBS: ✅ Incident Auto-Remediation Detect, diagnose, and resolve IT issues automatically before they impact operations. Say goodbye to manual firefighting with self-healing automation. ✅ On-Call Scheduling & Alerting Never miss a critical alert! Smart escalation via Phone, SMS, Email, Slack, Microsoft Teams ensures the right person is notified at the right time. ✅ Process & Runbook Automation Save time and reduce manual errors by automating IT workflows, common tasks, and troubleshooting processes. ✅ Event-Driven Automation Trigger automated workflows based on real-time system alerts, logs, or monitoring tool events to resolve issues instantly. ✅ IT Request Automation Enhance IT service efficiency by automating password resets, software access, and other common requests, giving teams self-service capabilities. ✅ Infrastructure & Cloud Automation Seamlessly integrate with DevOps tools, CI/CD pipelines, cloud platforms, ITSM, monitoring software, and security tools to orchestrate IT operations effortlessly. 🌍 Global-Ready with Multilingual & Multi-Channel Alerts - Supports 30+ languages across 200+ countries - Alerts via Phone Calls, SMS, Email, Slack, Microsoft Teams, Mobile Push - Customizable escalation policies and notification rules 💼 Industries Benefiting from Callgoose SQIBS: 🔹 IT & SaaS – Automate IT workflows and incident response 🔹 Financial Services – Ensure compliance, security, and reliability 🔹 E-commerce & Retail – Prevent downtime and enhance customer experience 🔹 Telecommunications – Automate network monitoring and troubleshooting 🔹 Healthcare – Maintain compliance and ensure uptime for critical systems 🔹 And more! – Any industry that relies on IT can benefit from automation 🔗 Seamless Integrations Callgoose SQIBS works with any software, tool, or platform to provide a truly connected IT ecosystem: - Monitoring & Observability – Prometheus, Datadog, Splunk, New Relic, Zabbix - DevOps & CI/CD – Jenkins, GitHub, GitLab, Terraform, Kubernetes - ITSM & Ticketing – ServiceNow, Jira, or any other ITSM tool - Communication & Collaboration – Slack, Microsoft Teams, and more - Cloud Providers – AWS, Azure, Google Cloud 🔧 Ease of Use & Customization ✔ No-Code & Low-Code Automation – Ready-to-use templates for quick automation ✔ Advanced Customization – Full API access for deep integrations ✔ Transparent Pricing – No hidden costs, automation included in every paid plan 💡 The Callgoose SQIBS Advantage ✅ No Per-User Fees – Pay per plan, not per user ✅ Automation in Every Paid Plan – Unlike competitors, no extra charges for automation ✅ Flexible Deployment – Choose between self-hosted or SaaS based on your business needs ✅ Scalable & Cost-Effective – Plans for startups, enterprises, and large organizations ✅ No Vendor Lock-In – Transparent pricing and complete customization 📞 24/7 Support & Training 💬 Live Chat & Email Support 📞 Phone Support (Premium Plans) 📚 Extensive Knowledge Base, Webinars, and Training 🔹 Whether you’re a startup, enterprise, or IT service provider, Callgoose SQIBS ensures reliability, automation, and operational efficiency. 🚀 Migrate to Callgoose SQIBS Today! **Who Is the Company Behind Callgoose SQIBS?** - **Seller:** [ZEAZONZ TECHNOLOGIES](https://www.g2.com/sellers/zeazonz-technologies) - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/zeazonz/ (23 employees on LinkedIn®) ### 19. [Chirp](https://www.g2.com/products/chirp-2026-02-27/reviews) Chirp is uptime monitoring and status page software built for indie hackers and small teams. Monitor your endpoints with HTTP, SSL, and heartbeat checks, get alerted when things break, and keep users informed with a clean public status page. Includes automatic incident creation, AI-powered incident updates, email subscriber notifications, and custom domains. **Who Is the Company Behind Chirp?** - **Seller:** [Chirp](https://www.g2.com/sellers/chirp-01df16fa-bb29-490a-a282-7f0a01609f51) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 20. [Chronicler](https://www.g2.com/products/chronicler/reviews) Chronicler by Chronosoft provides you with a incident and risk management control room platform which allows you to manage and mitigate your risk and meet your duty of care to your customers and clients. Chronicler enhances your existing control room structure, providing actions, notifications and records of incidents as they occur. Allowing you to confidently stand up to legal scrutiny and demonstrate that you actively mitigated risk and continued to ensure an appropriate duty of care to your customers and clients. Chronicler helps your staff and business by; improving communication, ensuring immediacy in response, and keeping stakeholders abreast of situations at hand. Meaning you can focus on what you do best and continue to improve your customer experience whilst ensuring their safety and security. **Who Is the Company Behind Chronicler?** - **Seller:** [Chronosoft](https://www.g2.com/sellers/chronosoft) - **Year Founded:** 2015 - **HQ Location:** Brisbane, AU - **LinkedIn® Page:** https://www.linkedin.com/company/chronosoft/ (12 employees on LinkedIn®) ### 21. [DATS](https://www.g2.com/products/dats/reviews) DATS (Digital Action Tracking System) is a comprehensive management software developed by Advanced Safety Management Ltd., designed to streamline various organizational processes across multiple management systems. It integrates functionalities such as training, incident management, inspections, observations, task management, and more into a unified platform, enhancing efficiency and compliance. One of the core components of DATS is its Learning Management System (LMS), which allows organizations to standardize training profiles, deliver online content, track certifications, and generate reports. The LMS includes features like certificate tracking, policy and procedure delivery, training profile creation, access to an e-learning library with over 50 courses, a course builder, quiz builder, competency-based training, and advanced reporting capabilities. This module has been refined over nearly two decades to meet evolving training needs. DATS also offers a robust Digital Forms module, enabling users to create customizable forms using over 30 different field types. These forms can be routed to the appropriate personnel, ensuring efficient record-keeping and compliance. The system supports offline functionality through the DATS Mobile app, allowing form completion without internet connectivity. Additionally, DATS provides a library of sample forms, including contractor evaluations, hazard identifications, and maintenance requests, which can be tailored to specific organizational requirements. The Incident Management module facilitates the logging of hazards, close calls, and incidents, routing them to the right individuals for evidence collection, causation analysis, and corrective action management. It supports various management systems within an organization, offers easy reporting, evidence collection, causation analysis tools, first aid treatment records, injury management, and insightful statistics to guide continuous improvement. For asset management, DATS provides tools to define assets, set life limits, assign accountability, and maintain clear visibility into every detail. Features include life limit monitoring, location management, advanced filters and reports, inspection history tracking, task history, and the ability to link assets to various records and forms within the system. To motivate teams, DATS includes an Incentives & Rewards module, allowing organizations to define positive behaviors, build reward catalogs, manage point accumulation, and facilitate the entire incentive process. This system helps drive engagement and positive behaviors by tracking points earned, redemption events, and account balances, providing valuable insights into the effectiveness of incentive programs. DATS also emphasizes analytics and reporting, offering module-based advanced statistics with adjustable filters and a custom statistics generator. The Briefcase feature allows employees and supervisory staff to view high-level statistics without accessing sensitive underlying data, promoting transparency and informed decision-making. The platform supports automations and integrations, enabling users to create custom automations to streamline processes and integrate DATS with other applications via its API. Features include conditional form fields, intelligent routing, escalation protocols, sign-offs, automatic task creation, scheduling, webhooks, and a robust, RESTful API for third-party system integration. DATS is mobile-optimized, with an app available for iOS and Android devices, providing real-time access to key tools in the field, even offline. The mobile app supports form completion, QR code scanning for instant access to forms and reference materials, push notifications for task management, digital ID cards for verifying training credentials, and access to pre-built company-standard forms. Overall, DATS serves as a scalable alternative to disconnected spreadsheets and siloed applications, bringing various management systems under one hood. It offers legendary support and enterprise-grade security, making it suitable for organizations ranging from startups to multinational corporations seeking to enhance compliance and continuous improvement. **Who Is the Company Behind DATS?** - **Seller:** [Advanced Safety Management](https://www.g2.com/sellers/advanced-safety-management) - **Year Founded:** 1997 - **HQ Location:** Vernon, CA - **LinkedIn® Page:** https://www.linkedin.com/company/getdats (18 employees on LinkedIn®) ### 22. [DiliGenie - ITSM Solution](https://www.g2.com/products/diligenie-itsm-solution/reviews) DiliGenie is a IT Service Management (ITSM) Tool that has the following modules: Incident Management, Service Request Management, Change Management, Problem Management, Project Management, KB/KEDB, Configuration Management, Reports, Analytics & Integrations with ITOM Tools such as ManageEngine, Freshdesk, HP Tools, SIEM Tools and much more. The Solution is very easy and comfortable to use and the main USP is the role based design approach of the application. Screens & Dashboards are designed for key roles in a IT Service Management landscape - End User, Service Engineer, Service Manager and Executives. **Who Is the Company Behind DiliGenie - ITSM Solution?** - **Seller:** [Diligent Global](https://www.g2.com/sellers/diligent-global) - **Year Founded:** 2010 - **HQ Location:** Princeton, US - **Twitter:** @DiligentGlobal_ (78 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/diligentglobal (179 employees on LinkedIn®) ### 23. [Evolven](https://www.g2.com/products/evolven/reviews) Evolven is the leading Configuration Intelligence Platform automating change and configuration controls across the hybrid cloud. Evolven's platform provides DevOps, SRE, CloudOps, and IT Ops with a unified view of the detailed end-to-end configuration state of their environments from applications to infrastructure, from on-premise data centers to the public cloud. Using AI-based analytics, Evolven detects and prioritizes risks triggered by actual, granular changes in configuration, application, infrastructure, and data so that you can prevent and rapidly resolve stability, compliance, and security issues. Despite the higher pace of changes in agile environments, the result is a greater user experience for customers. With Evolven, DevOps, CloudOps, and IT Ops teams experience greater visibility into their environments, fewer incidents and faster MTTR. **Who Is the Company Behind Evolven?** - **Seller:** [Evolven](https://www.g2.com/sellers/evolven) - **Year Founded:** 2007 - **HQ Location:** Jersey City, US - **Twitter:** @Evolven (493 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/evolven (49 employees on LinkedIn®) ### 24. [Exigence](https://www.g2.com/products/exigence/reviews) Exigence is providing a command and control center software to manage major incidents. As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays. With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving down time to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.  A New Approach When it comes to critical incidents it’s not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won’t get the job done. Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involve all stakeholders and addresses every aspect of the incident workflow, from trigger to post-meortem. It should execut actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more. Solution In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignment and updates. Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem. Whether for technology operations or security incidents, or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage.  The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page. With easy reporting, on-the-fly documentation, and knowledge-management – the post-mortem is simplified, and the organization is always learning and optimizing, Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications. Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations. Benefits • A faster time to resolution • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates • More effective, structured collaboration - fully aligned stakeholders • Increased accountability  • Reduced frustrations and friction issues • Enhanced learning • Increased trust among internal and external customers • Reduced risk • Enhanced compliance • Introducing structure to a complex and often unpredictable process **Who Is the Company Behind Exigence?** - **Seller:** [Exigence Ltd.](https://www.g2.com/sellers/exigence-ltd) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, IL - **Twitter:** @exigence_ltd (1,018 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/exigence-ltd- (12 employees on LinkedIn®) ### 25. [IncidentFox](https://www.g2.com/products/incidentfox/reviews) IncidentFox is an AI-powered on-call and incident management platform built for modern engineering teams. It helps teams detect, investigate, and resolve production incidents faster by acting as an AI SRE that works directly inside Slack. IncidentFox connects to your observability and infrastructure stack to continuously analyze alerts, metrics, logs, and operational signals. During incidents, it automatically correlates data across systems, surfaces likely root causes, and provides actionable guidance so engineers can focus on fixing issues instead of hunting for context. The platform is designed to reduce alert fatigue and on-call burnout by cutting through noisy alerts and highlighting what actually matters. By learning from historical incidents, postmortems, and resolution patterns, IncidentFox improves over time and delivers increasingly accurate insights with every incident. IncidentFox is Slack-first by design, enabling incident triage, collaboration, investigation, and follow-ups without context switching. It integrates with common tools in modern production environments, including monitoring, logging, data, and workflow systems, making it easy to adopt without changing existing processes. IncidentFox is built for SRE, DevOps, platform, and infrastructure teams operating cloud-native systems at scale. It is especially well-suited for fast-growing engineering organizations that want to improve reliability, lower MTTR, and scale operations without adding more on-call burden. In short, IncidentFox helps teams move from reactive incident response to intelligent, AI-assisted operations, turning incidents into learning opportunities and improving system reliability over time. **Who Is the Company Behind IncidentFox?** - **Seller:** [IncidentFox](https://www.g2.com/sellers/incidentfox) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/incidentfox/ (2 employees on LinkedIn®) ## What Is Incident Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Incident Management Software? - [Service Desk Software](https://www.g2.com/categories/service-desk) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [AIOps Tools](https://www.g2.com/categories/aiops-platforms) - [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) --- ## How Do You Choose the Right Incident Management Software? ### What You Should Know About Incident Management Software ### What is Incident Management Software? Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management systems to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These service management functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or a few mission-critical assets to monitor in real time. Regardless of which scenarios, IT service management automation is the key to fast incident response time. This type of software automatically assigns the tasks to the appropriate teams, provides insights into the cases, and generates actionable reports to optimize the IT incidents handling process. For example, a good incident management system will determine if a case should alert the [DevOps](https://www.g2.com/categories/devops) team or the [IT service management (ITSM)](https://www.g2.com/categories/it-service-management-itsm-tools) teams based on the type of the problem or prioritization.  Incident management solutions ensure critical IT infrastructures have as much uptime as possible. Once an incident is spotted by monitoring software or an end-user report, the tool automates [notifications](https://www.g2.com/categories/incident-management/f/notifications) to all relevant team members or personnel via email, text, call, or communication software. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps the IT teams find root causes and deal with them quickly. The most reliable incident management software for IT teams and system administrators typically combines fast alert delivery, on-call rotation management, and integration with existing monitoring and collaboration tools into a single platform that runs without interruption during critical incidents. Based on G2 reviews, IT operations and SRE teams evaluate incident management software by comparing MTTR reduction, on-call scheduling flexibility, and how cleanly the platform integrates with existing monitoring, ticketing, and chat tools. ### What are the Common Features of Incident Management Software? The following are some core features within incident management tools that can help users maintain their IT system’s uptime: **Self-service portal:** Before a ticket is submitted, incident management software should provide a knowledge base to answer common problems of employees. This saves the ITSM team time and streamlines repetitive problems. [**Incident assignment**](https://www.g2.com/categories/incident-management/f/ticket-assignment) **:** Designate the reported incident to the right team according to the types of problems. Without this feature, the IT team will need to identify the type of the problems first, which slows down the SLA time.  **ITIL management:** Most incident management software will come with an ITIL, which is a library of volumes describing a framework of best practices for delivering IT services. The software can guide the IT team to follow this framework in their ITSM operation. **Immediate alerting:** With incident management systems, users can mail, text, call, or integrate with team communication software to notify all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it. **Incident tracking:** The software helps set different SLA policies to track deadlines based on elapsed time and types of problems. This can be further [customized by priority](https://www.g2.com/categories/incident-management/f/ticket-prioritization) so that the ITSM team can allocate appropriate time for every incident. The software should also automatically notify the support team of unsolved incidents before their SLA breaches. [**Standardized workflow**](https://www.g2.com/categories/incident-management/f/standardization) **:** Note what failed and potential troubleshooting steps towards service restoration. Some incident management solutions integrate with monitoring and log analytics software to suggest the root cause of the issue. **Mobile app** : Some incident management software offer a mobile app so that cases can be reported and handled on mobile devices. **Reports and analytics:** Incident reports detail how on-call workloads are distributed and handled. Some software also have customer satisfaction reports to better understand customer feedback and improve service quality. This is necessary to optimize the ITSM team’s work to prepare for future cases.  Based on G2 reviews, the best incident management software for MTTR automation lets IT engineering teams reduce mean time to acknowledge and mean time to resolve through automated alert routing, on-call scheduling, and pre-built response workflows that page the right responder without manual triage. Reviewers describe the best incident management tools for on-call scheduling and alert routing as those that combine flexible rotation policies, intelligent escalation paths, and direct integration with Slack, Jira, and major monitoring tools, so on-call engineers spend less time managing communication and more time fixing the actual problem. SRE and DevOps teams point to automated response chains and incident timelines built in the background as the features that separate platforms they actively use during outages from ones that add operational overhead. Other features of incident management software: [Ticket Creation](https://www.g2.com/categories/incident-management/f/ticket-creation), [Ticket Designation](https://www.g2.com/categories/incident-management/f/ticket-designation). ### What are the Benefits of Incident Management Software? Incident management tools can have a variety of benefits, here are a few: **Save costs:** Downtime can quickly cost businesses money and clients (both potential and current). Incident management solutions help businesses get back to a full capacity more quickly, minimizing losses from downtime. While incident management tools cost money, a manual incident resolution will decrease customer satisfaction and hurt revenue generation in the long run. For example, without the alerting feature from the incident reporting capability, the help desk could miss a case buried in emails and breach SLA.  **Increase productivity:** The IT team can follow the ITIL protocols to handle the problem in the best practices. They can also collaborate with other teams depending on the type of the problems. This takes the guesswork out of the ITSM process by knowing what to do and who to work with.  **Unify visibility:** Both incident reporters and IT managers gain significant visibility to the ITSM process. The incident reporters can track what’s happening to their tickets and when they will be solved. This will keep the end users informed and happy. For IT managers, they can identify what assets are causing the problem (software bugs or hardware malfunction) and fix them appropriately. They can also acknowledge the ITSM team’s performance based on customer satisfaction scores and SLA metrics. This allows them to take action where needed. ### Who Uses Incident Management Software? **IT teams:** Business’ IT teams will be the strongest users of incident management tools. Since the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more. **Employees:** When employees are having technical difficulties, they can report the problem on the incident management software. Many external IT problems are also spotted by employees before the customers, so it is important to fix them quickly. **Customers:** Customers can report IT problems and track when they will be solved. Incident management is the key to customer satisfaction and revenue generation.  Based on G2 reviews, incident management software with ITIL SLA tracking is a frequent evaluation criterion for mid-size IT teams looking to formalize incident, problem, and change management processes without the implementation lift of enterprise ITSM platforms. Reviewers describe SLA breach alerts, audit-ready incident histories, and structured workflows around incident categorization as the features that move a growing IT team from ad-hoc ticketing into a repeatable service management practice. #### Software Related to Incident Management Software Related solutions that can be used together with incident management software include: [Video conferencing](https://www.g2.com/categories/video-conferencing) **and** [audio conferencing software](https://www.g2.com/categories/audio-conferencing) **:** Video conferencing and audio conferencing software help drive troubleshooting efforts by providing an immediate avenue to communicate with all relevant parties. Since incidents tend to require immediate action to maximize uptime, it’s best to begin troubleshooting efforts as soon as possible.  [Log analysis software](https://www.g2.com/categories/log-analysis) **:** When something fails, the first place to check for a potential failure explanation is in logging. Application logs, server logs, and other logs are great leads to finding the solutions. Log analysis software assists in sorting through those logs, making it easier to find failure points and restore service. [Service desk software](https://www.g2.com/categories/service-desk) **:** Internal transparency is critical to incident management, not only because of auditing but also because it is essential to not repeat troubleshooting steps. Repeating the same (failed) steps means extra time spent not fixing an issue. Service desk tools help with transparency by providing a ticketing system where issues and attempted fixes can be tracked. ### Challenges with Incident Management Software Software solutions can come with their own set of challenges.  **Minor incident detection:** Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that a company could potentially come across, it’s important to consider setting up some warning alerts for signs of a possible incoming major incident. **Links to known issues:** In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Users can pair an incident management solution with knowledge management software to assist their teams in addressing issues more quickly. **ITIL compliant:** There is no standard or governance for ITIL. Adopting the ITSM processes that worked elsewhere doesn’t mean the company is complying with ITIL. The best practice is that IT teams should regularly review customer feedback and adjust their processes accordingly. After all, ITIL is all about efficiency and performance rather than compliance. Following ITIL blindly will make the ITSM process inflexible and unfit for others. ### How to Buy Incident Management Software #### Requirements Gathering (RFI/RFP) for Incident Management Software Whether a company is looking for its first incident management software or trying to replace an existing one, g2.com can help find the best solution. The company’s needs when searching for incident management software often relate to specifically desired data and metrics. For example, the user may be most interested in analyzing SLA breaches. Buyers should make a ranked list of the features that most directly address the problems they’re trying to solve, then reference G2 reviews to find the right fit. Prioritizing the desired feature set can help narrow down the potential pool of incident management solutions, allowing teams to then apply further considerations for budget, ease of integration with other systems, security requirements, and more. This holistic approach empowers buyers to move forward with a focused checklist, which can be used in conjunction with G2 scoring to select the best incident management tool for the business. #### Compare Incident Management Software **Create a long list** When searching for incident management software, companies need to identify compatibility requirements for existing communication tools, monitoring software, and knowledge management software. Buyers should make a list of important existing software that needs to be integrated, then filter out the incident management tools that can’t be integrated. For example, many incident management software are SaaS solutions that only work with other SaaS solutions on the cloud. If the company's IT operations and incident management process are on-premises, then the company should seriously check if its legacy IT infrastructure fits the incident management software.  **Create a short list** It helps to cross-reference the results of initial vendor evaluations with G2 reviews from other buyers, the combination of which will help to narrow in on a short three to five product list. From there, buyers can compare pricing and features to determine the best fit. Some vendors don’t charge implementation costs while some do.  **Conduct demos** As a rule of thumb, companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about; for example, one might ask to be walked through what actionable insights are generated from an SLA breach report.  #### Selection of Incident Management Software **Choose a selection team** Regardless of a company’s size, it’s important to involve the most relevant personas when beginning the incident management software selection process. Larger companies may include the ITSM teams, procurement teams, IT managers, and engineers who will be working with the software most closely. Smaller companies with fewer employees might just need IT managers to fill the role. **Negotiation** Many vendors offer full software license platforms that go beyond incident management (on-premises) to include knowledge management and observability platforms. While some companies will not budge on the configurations of their packages, buyers looking to trim costs should try to negotiate down to the specific functions that matter to them to get the best price. For example, a vendor’s pricing page where incident management functionality is only included with a robust all-in-one monitoring package, whereas a sales conversation may prove otherwise.  **Final decision** After this stage, it is important to perform a trial run if possible with a small selection of IT professionals or developers. This will help to ensure that the incident management software of choice integrates well with an ITSM specialist’s systems setup or an engineer’s day-to-day work. If the incident management tool is well liked and well utilized, the buyer can take that as a sign that their selection is the right one. If not, looking back at the other options may be necessary. --- ## What Are the Most Common Questions About Incident Management Software? *AI-generated · Last updated: June 3, 2026* ### Which solution supports incident management for hybrid IT environments Based on G2 reviews, several products in this category are used to manage alerts, routing, and response across mixed environments and connected systems. - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management) — centralized incidents, workflows, and CMDB. - [xMatters](https://www.g2.com/products/xmatters) — on-call routing across connected tools. - [PagerDuty](https://www.g2.com/products/pagerduty) — multi-channel alerts for distributed responders. - [Jira Service Management](https://www.g2.com/products/jira-service-management) — structured ticketing with cross-team visibility. ### Which incident management tool offers the fastest response time Based on G2 reviews, buyers most often favor products that reduce handoff delays through alert routing, ownership clarity, and fast notification workflows. - [xMatters](https://www.g2.com/products/xmatters) — rapid escalations with on-call routing. - [PagerDuty](https://www.g2.com/products/pagerduty) — immediate paging and escalation workflows. - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management) — automated routing with SLA visibility. - [Xurrent IMR](https://www.g2.com/products/xurrent-imr) — timely alerts with grouped incidents. ### Which vendor offers AI-powered incident prioritization Based on G2 reviews, a few vendors are associated with AI-assisted summaries, noise reduction, or workflow support that can help teams triage incidents faster. - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management) — AI summaries and suggested resolutions. - [PagerDuty](https://www.g2.com/products/pagerduty) — AI summaries and event correlation. - [Xurrent IMR](https://www.g2.com/products/xurrent-imr) — AI postmortems and alert analytics. - [xMatters](https://www.g2.com/products/xmatters) — workflow automation with incident summaries. ### What should buyers look for in incident management software According to verified users, strong incident management software should make ownership clear, route alerts to the right responder, and keep incident details centralized. Reviews repeatedly highlight the value of on-call scheduling, escalation paths, multi-channel notifications, and integrations with tools like Slack, Jira, ServiceNow, AWS, Datadog, and Microsoft Teams. Buyers also seem to care about timeline visibility, audit trails, and reporting that supports post-incident reviews. Several reviews mention that reducing alert noise is just as important as alert delivery itself. Ease of setup matters too, because complex workflow configuration, weak search, or clunky reporting can slow adoption and make high-pressure response harder. ### What features define modern incident management According to verified users, modern incident management is defined by alert routing, escalation automation, on-call scheduling, and clear incident ownership. Across recent reviews, teams value platforms that centralize alerts from monitoring and ticketing systems, reduce duplicate notifications, and keep communication structured during outages. Buyers also look for incident timelines, post-incident reporting, and integrations that connect response work with tools already in use. Mobile access matters because responders often need to acknowledge, escalate, or review incidents away from a desk. Many reviews also point to AI-assisted summaries, alert grouping, and workflow automation as useful additions when they reduce manual coordination rather than adding more complexity.