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Rootly

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70 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.8
Serving customers since

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Rootly Reviews

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Profile Name
Star Rating
62
8
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Alex M.
AM
Alex M.
Entrepreneur, Lockheed Martin IT Systems Engineer
06/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

Flexible, Scalable Incident Workflows with Phenomenal Support

Rootly is extremely flexible when it comes to designing incident response workflows. For a startup like ours, it’s critical to have a single tool that can grow with us and adapt as our operations scale, instead of forcing us to rethink our process or switch systems as our needs evolve. The user interface is clean, modern, and easy to use, and the support experience has been phenomenal from the very beginning. Most importantly, Rootly treats me the same way they would a Fortune 500. As a startup, we often struggle when purchasing software because customer success and support can feel tied to how much money you spend. That hasn’t been the case with Rootly, and it’s been clear since Day 1.
Verified User
G
Verified User
06/05/2026
Validated Reviewer
Review source: Organic

Vital for Incident Management, Stellar Support

I use Rootly for incident management, and I really appreciate how it enables a seamless Slack-based incident management process through its custom workflows and actions. Rootly is an all-in-one incident management product that not only helps with scheduling but also running planned maintenance windows, which I find very valuable. I believe the IM process shouldn't burden the incident responder, and Rootly achieves that. One of the main differentiators of Rootly is its team; they are always available for help and made the migration easy by providing comprehensive training sessions. I also like their powerful workflow engine and capabilities. The product offers a comprehensive package and delivers a more reliable, seamless experience. Plus, the great value for the price is a bonus. The initial setup can be time-consuming, but thanks to the Rootly team’s significant assistance, it was made easy.
Guillermo S.
GS
Guillermo S.
Sr. Technical Program Manager | PMI-ACP | PSM | CSPO |Science Communication Geek | Cultural Projects Consultant| Podcaster
05/08/2026
Validated Reviewer
Verified Current User
Review source: Organic

Friendly, Easy to Configure, Powerful and Highly Customizable for Incident Management

It’s friendly, easy to use, and simple to configure, with an extremely high level of customization. Having the flexibility of adding different integrations and putting together use specific workflows and scenarios has allowed us to automate value delivered from the incident management perspective.

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HQ Location:
San Francisco, US

Social

@rootlyhq

A purpose-built incident management platform.

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on SRE copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly.

Details

Website
www.rootly.com