--- title: Rootly Reviews meta_title: 'Rootly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 150 reviews by the users' company size, role or industry to find out how Rootly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 150 scale: '5' date_modified: '2026-09-27' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Rootly Reviews **Vendor:** Rootly **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 150 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. ## Rootly Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **seamless integration** of Rootly, ensuring a smooth incident management experience within familiar workflows. (10 reviews) - Users love the **automation features** of Rootly, enhancing efficiency and streamlining incident management effortlessly. (7 reviews) - Users value the **Slack integration** of Rootly for seamless incident management and real-time collaboration. (7 reviews) - Users value the **responsive customer support** from Rootly, enhancing the incident management experience and communication significantly. (6 reviews) - Users appreciate the **easy setup** of Rootly, enabling quick onboarding and efficient integration with existing tools. (5 reviews) - Users appreciate the **seamless tool integrations** of Rootly, making incident management effortlessly fit into existing workflows. (5 reviews) - Easy Integrations (4 reviews) - Team Collaboration (4 reviews) - Efficiency (3 reviews) - Intuitive (3 reviews) **What users dislike:** - Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors. (3 reviews) - Users note the **lack of out-of-the-box integrations** , which limits functionality compared to competitors despite effective workarounds. (3 reviews) - Users find **feature issues** in Rootly's integrations and reporting tools, requiring extensive effort for optimal usage. (2 reviews) - Users experience **notification overload** in Slack during incidents, leading to frustration and distraction from critical tasks. (2 reviews) - Users feel that the **overwhelming options** in Rootly can lead to confusion and notification overload during incidents. (2 reviews) - Users find Rootly's setup and navigation to be **overwhelmingly complex** , especially for smaller teams without DevOps support. (1 reviews) - Users find the **complex setup** of Rootly daunting, especially for smaller teams lacking dedicated DevOps support. (1 reviews) - Custom Fields Management (1 reviews) - Distracting Design (1 reviews) - Users note a **lack of tutorials** for advanced workflows, leading to trial-and-error in customizations. (1 reviews) ## Rootly Discussions - [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for) - [View Rootly pricing details and edition comparison](https://www.g2.com/products/rootly/reviews?like_me_login=true&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-09-27+12%3A13%3A33+-0500&secure%5Bsession_id%5D=accbc7ea-75cb-4a0f-8018-3ccb99d25d16&secure%5Btoken%5D=ece68af3b374d86ef20e145de4ff85ba15cf1f4e886994cdfd4ca233f8619274&format=llm_user) ## Rootly Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Rootly Alternatives - [incident.io](https://www.g2.com/products/incident-io/reviews) - 4.8/5.0 (233 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews)