ALVAO Service Desk Pricing Overview

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Free Trial

Start

$36.00

1 per AGENT Per Month

10% discount for an annual billing cycle

Standard

$54.00

1 per AGENT Per Month

10% discount for an annual billing cycle

SLA 99,9%

Microsoft Azure US/EU/UK

Service Desk

Service Catalog

Change Management

Recurring changes

Incident Management

Problem Management

Request Management

Knowledge Base

Self Service Portal

Mobile Access

Reports & Analytics

SLA management

Process Workflow

Custom fields

Single sign-on

Automate Ticket Routing

Ticket Prioritization

Ticket Notifications

Multi-Channel Access

ALVAO for Teams

ALVAO for Outlook

Customer Satisfaction Survey

Advanced Workflows

Full Audit Log

Entra ID Integration

Power BI Integration

Microsoft Copilot Integration

Professional

$63.00

1 per AGENT Per Month

10% discount for an annual billing cycle

SLA 99,9%

Microsoft Azure US/EU/UK

Service Desk

Service Catalog

Change Management

 Recurring Changes

Incident Management

Problem Management

Request Management

Knowledge Base

Self Service Portal

Mobile Access

Reports & Analytics

SLA Management

Process Workflow

Custom Fields

Single Sign-On

 Automated Ticket Routing

Ticket Prioritization

Ticket Notifications

Multi-Channel Access

ALVAO for Teams

ALVAO for Outlook

Customer Satisfaction Survey

Advanced Workflows

Azure DevOps Connector

Service Desk Enterprise API

Service Desk Custom Apps

Full Audit Log

Entra ID Integration

Power BI Integration

Microsoft Copilot Integration

Power Automate Integration

Zabbix Integration

Knowledge Base - Sharepoint Connector

JIRA Connector

Microsoft Multidomain Authentication

Enterprise

$84.00

1 per USER Per Month

10% discount for an annual billing cycle

SLA 99,9%

Microsoft Azure US/EU/UK

Service Desk

 Service Catalog

Change Management

Recurring changes

Incident Management

Problem Management

Request Management

Knowledge Base - Sharepoint Connector

Self Service Portal

Mobile Access

Reports & Analytics

SLA management

Process Workflow

Custom fields

Single sign-on

Automate Ticket Routing

Ticket Prioritization

Ticket Notifications

Multi-Channel Access

ALVAO for Teams

ALVAO for Outlook

Customer Satisfaction Survey

Advanced Workflows

Azure DevOps Connector

 Service Desk Enterprise API

Service Desk Custom Apps

Independent Reporting Storage

Sandbox (without SLA guarantee)

Full Audit Log

Entra ID Integration

Power BI Integration

Microsoft Copilot Integration

Power Automate Integration

Zabbix Integration

Jira Connector

Microsoft Multidomain Authentication

Ticket AI Assistant

Automatic Content Translation

Knowledge Base AI Assistant

ALVAO Intelligence (AI)

Licensing per USER means that anyone in the company can open a ticket, and be a ticket solver.

Important Note: 1 USER = 1 employee + 1 PC + 50 objects; 10 users = 1 GB included capacity storage

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 users.

ALVAO Service Desk has 4 pricing editions, from $36 to $84. A free trial of ALVAO Service Desk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for ALVAO Service Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ALVAO Service Desk must be conducted with the seller.

Licensing per USER means that anyone in the company can open a ticket, and be a ticket solver.

Important Note: 1 USER = 1 employee + 1 PC + 50 objects; 10 users = 1 GB included capacity storage

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 users.

Pricing information was last updated on August 07, 2025

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ALVAO Service Desk Alternatives Pricing

The following is a quick overview of editions offered by other Service Desk Software

Jira Service Management Free	0/agent/month	For small teams starting with a service desk. Up to 3 agents for free.
Freshservice STARTER	$19.00	For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Show More
SolarWinds Service Desk ESSENTIALS	$39.00Per Month	For Growing Teams Essentials Includes: Chat Support Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internalization Multi-Factor Authentication Incident Management Service Portal Knowledge Base Community & Email Support Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various ALVAO Service Desk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

ALVAO Service Desk Pricing Reviews

(2)

Nigel S.

ICT Manager

Mid-Market (51-1000 emp.)

7/23/2024

"ALVAO Service Desk was the perfect tool to help achieve ISO27001 certification"

5/5

What do you like best about ALVAO Service Desk?

Ease of Implementation & use

Integration to Alvao Asset Management

Total flexibility to suit our business needs

Fits our day to day requirements

Excellent support from Alvao and allowing users make feature suggestions and vote on these ideas.

Price Point - Fitted our business requirements without compromising on features. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Early Stages, but don't have any dislikes yet. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

We were using a CRM package as our service desk, it is a great sales tool but it's not designed as an ITSM service desk. It lacked the integration to assets, and it was always hard to find tickets. Alvao overcame these issues and allowed us to introduce a robust change management plan that our business was missing. Review collected by and hosted on G2.com.