Rootly is a fantastic tool for both incident management and on-call handling. It has opinionated defaults that are often great on their own, but are also configurable.
It integrated easily with our alerting systems, and provided both an easy initial setup but also the promise of more power and flexibility in routing alerts into pages if we needed it in the future. The on-call tool has much better ergonomics than our previous solution, for a fraction of the price of other pager solutions.
Why have separate tools for incident management, on-call/paging, statuspages, and incident workflows when you could have one well-considered one that just works without jumping through hoops?
Perhaps the biggest secret though is the customer support which is fantastic, even for a smaller team like ours. They've been responsive to both feature requests and bug reports, and clearly care about their product and their customers.
I can recommend Rootly without hesitation if you're looking to level-up your incident management and paging systems. Review collected by and hosted on G2.com.
As a relatively newer product (compared to its competitors at least), there are some rough edges especially around the terraform provider. Additionally there are some events you'd expect to be able to trigger workflow that don't exist. But given the already high quality of the rest of the product and the rate at which it's improving, working around these things is a tradeoff I'm more than happy to make. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
