I have been using ALVAO Service Desk for some time now, and I am genuinely impressed by its efficiency and user-friendly interface. It has completely streamlined our IT support and internal request processes, making ticket management smooth and transparent.

The automation features and clear dashboard save our team a significant amount of time every day. Furthermore, the asset management integration and reporting tools provide great visibility into our operations. Overall, ALVAO is a reliable, robust, and highly recommended tool for any organization looking to elevate its service management! Review collected by and hosted on G2.com.

I can't think of anything, it's just great software Review collected by and hosted on G2.com.

simplicity, clarity, scalability, deployment speed Review collected by and hosted on G2.com.

more complex advanced configuration, the need to program specific customizations, and limited knowledge base capabilities Review collected by and hosted on G2.com.

Simplicity, clarity, where the user interface in UX is quite similar to the Microsoft interface and users do not have to learn new things and habits. They can easily navigate the given environment. In the administrative environment, it offers clear categories and elements, everything is intuitive. It also offers simple creation of WorkFlow. Review collected by and hosted on G2.com.

Even after years, the drop-in/drop-out system is not resolved, requiring unnecessary manual clicking of the forms. Advanced features in the creation of workflows and forms are also missing. Advanced functionalities need to be programmed, which is an additional burden on the IT department/capacities and resources. Review collected by and hosted on G2.com.

Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Review collected by and hosted on G2.com.

We are in a highly regulated industry, so we can't use the system to its full extent. Review collected by and hosted on G2.com.

It is very easy to administrate. Feedback from users is positive. We are adding more departments, because it makes digitalization of processes very easy and fast. Review collected by and hosted on G2.com.

In some parts there are fewer options than I would expect, but it doesn't influence overall experience. Review collected by and hosted on G2.com.

- easy processes and automated workflows

- custom forms and fields that we can set up according to our needs specified for marine industry

- great self-service portal for all people to have an overview what is going on from skippers, technicians to IT support or customer service team

- great ticket routing - we can set up to which person which type of tickets or incident should go to

- our IT has an overview of what needs to be fixed

- we appreciate that we can use service desk across our company like in our customer support teams for handling customer requests, skippers for arranging charters, etc.

- great incident and problem management - easy to solve any issue such as faulty devices on the boat or customer complaints or requests

- good licensing model. all employees can be an agent and user at the same time, so it means we can apply it for the entire team that’s out in the field or in the office

- an easy access via iPad or mobile phone which is crucial in boating when skippers are out on at the sea

- a great focus on Microsoft environment and Alvao's integrations - that is a huge plus for us and it runs on Azure

- the implementation was quick and we could use the service desk right away, the whole support team from Alvao was helpful at every stage of the deployment

- we use service desk every day for our daily operations and we have a clear overview what is going on without chaos

- we like how alvao service desk and asset management work together. Review collected by and hosted on G2.com.

knowledge base could be improved

more advanced search field

nothing more to complain about - when I have an issue Alvao' IT support resolves it promptly. Review collected by and hosted on G2.com.

- Wide range of applications within the company for both IT and non-IT processes

- Agile communication between ticket resolver and ticket requester

- We appreciate the ability to involve other departments, such as fleet management and HR processes. Review collected by and hosted on G2.com.

- Currently, we can't think of any shortcomings. Review collected by and hosted on G2.com.

The best part about the service desk is the customization possibilities. We customize the system to our specific needs from workflow, forms to UI parts. This makes it easy to adopt the system beyond IT to HR facilities and management. Review collected by and hosted on G2.com.

Nothing so far. Maybe some reporting capabilities could be more easily customized. Review collected by and hosted on G2.com.

Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues. Review collected by and hosted on G2.com.

Creation of custom forms sometimes little bit complicated, docummentation necessary. Review collected by and hosted on G2.com.

Alvao helped us to set up the key processes for IT, HR, management, and facility. Also, the full transparency is helping us to make better decisions and report measurable outputs. Review collected by and hosted on G2.com.

Exporting tickets to PDF could be better. Review collected by and hosted on G2.com.