Artera Reviews & Product Details

I appreciate how Artera works for both English and Spanish speakers. It's great that operators who don't speak a language have the option to translate their messages, which saves time and makes communication easier. This also helps make patients feel more comfortable when communicating via messages. I found the initial setup straightforward and simple, easy to navigate. Review collected by and hosted on G2.com.

No longer being able to edit messages. Before it was convenient because people move fast and sometimes we misspell or forget to add something. The editing option made that problem solve Review collected by and hosted on G2.com.

I like the fact that we are able to communicate with our patients in another way besides calling them for things that are ok to send by message. Review collected by and hosted on G2.com.

The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message. Review collected by and hosted on G2.com.

Two-way communication with patients; quick messaging capabilities, easy to use. Review collected by and hosted on G2.com.

I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem. Review collected by and hosted on G2.com.

I like that Artera is easy to use, which helps in contacting patients. It's particularly useful because it allows patients the opportunity to go back and look at their appointment details. Review collected by and hosted on G2.com.

I don't like not being able to edit patient's phone numbers. Review collected by and hosted on G2.com.

I Enjoy how I am able to communicate with our members via messages when they are unable to answer a call. Review collected by and hosted on G2.com.

Sometimes its hard to navigate, but most of the time I have no issues. Review collected by and hosted on G2.com.

Telling patients they can text the number they called to schedule is so nice, and getting texted photos of ID's or Rx's has gone much more smoothly. I have felt like communication is quicker and easier as most people are more used to responding through text than picking up the phone. Review collected by and hosted on G2.com.

I don't like that when a patient cancels, it deletes the appointment on NextGen. I would rather it leave the appointment, and have one of our processes be reschedule or completely cancel on our end, to then close the conversation. Review collected by and hosted on G2.com.

Ability to star patients. Instant feedback from patients. Good internal communications features. Language support is also a massive plus bc it makes life a lot easier for our non-English speaking patients Review collected by and hosted on G2.com.

Can't create categories for patients, it's also difficult to see how well the secure messaging feature works in real time, bc patients have expressed difficulty using it. Review collected by and hosted on G2.com.

Being able to text our patients. They find it SO convenient they don't have to call the office Review collected by and hosted on G2.com.

I wish I was aware of an easier way to close channels when patients reply to automations that don't require replies. Review collected by and hosted on G2.com.

I love that this product is integrated with our EMR. Review collected by and hosted on G2.com.

I would like product to push notifications when using the mobile app. We could really leverage this for our Case Managers. Review collected by and hosted on G2.com.

I like that we can communicate with people, that they can send pictures, forms and just ask general questions about anything and we get them the answers. Review collected by and hosted on G2.com.

The system does get extra messages that are not nessecary. But they are easy to bypass or ignore. Review collected by and hosted on G2.com.