Artera Reviews & Product Details

Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback and improve features that are "enhancements" as well as net-new processes that may be helpful to our users/patients. The Knowledge Center holds key information that can be accessed personally or requested to walk through with the Support Team. Tickets are always handled in a timely manner and followed up on if they extend past 1-2 days without an answer. The integration with Epic is borderline seamless, with few hiccups that cannot be explained. Review collected by and hosted on G2.com.

Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organization with a high number of practices built, certain organizational functions tend to be difficult to navigate. I can see where they would be great features for the smaller organization, but in turn take extra time and effort to scale to larger organizations. Review collected by and hosted on G2.com.

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier. Review collected by and hosted on G2.com.

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times. Review collected by and hosted on G2.com.

I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools. Review collected by and hosted on G2.com.

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it. Review collected by and hosted on G2.com.

I appreciate how Artera works for both English and Spanish speakers. It's great that operators who don't speak a language have the option to translate their messages, which saves time and makes communication easier. This also helps make patients feel more comfortable when communicating via messages. I found the initial setup straightforward and simple, easy to navigate. Review collected by and hosted on G2.com.

No longer being able to edit messages. Before it was convenient because people move fast and sometimes we misspell or forget to add something. The editing option made that problem solve Review collected by and hosted on G2.com.

I like the fact that we are able to communicate with our patients in another way besides calling them for things that are ok to send by message. Review collected by and hosted on G2.com.

The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message. Review collected by and hosted on G2.com.

it is very useful for reaching out to patients quickly by text/voicemail/email... especially when we need to reach out to many of them at once. Review collected by and hosted on G2.com.

almost all of the recent updates, especially the filtering/open/closed choices for bringing up patients Review collected by and hosted on G2.com.

You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. Review collected by and hosted on G2.com.

I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if more than 1 person from your team is sending messages as well. Review collected by and hosted on G2.com.

Two-way communication with patients; quick messaging capabilities, easy to use. Review collected by and hosted on G2.com.

I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem. Review collected by and hosted on G2.com.

I like that Artera is easy to use, which helps in contacting patients. It's particularly useful because it allows patients the opportunity to go back and look at their appointment details. Review collected by and hosted on G2.com.

I don't like not being able to edit patient's phone numbers. Review collected by and hosted on G2.com.

I Enjoy how I am able to communicate with our members via messages when they are unable to answer a call. Review collected by and hosted on G2.com.

Sometimes its hard to navigate, but most of the time I have no issues. Review collected by and hosted on G2.com.