# Artera Reviews
**Vendor:** Artera  
**Category:** [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 88
## About Artera
Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io |



## Artera Pros & Cons
**What users like:**

- Users value the **effective communication tools** of Artera, enabling quick and easy outreach to patients. (8 reviews)
- Users praise Artera for its **ease of use** , enhancing communication and simplifying appointment management effortlessly. (8 reviews)
- Users value the **efficient patient communication** capabilities of Artera, enhancing outreach and comfort for both English and Spanish speakers. (8 reviews)
- Users value the **quick and easy two-way communication** with patients through text, enhancing outreach and efficiency. (5 reviews)
- Users find the **texting feature** of Artera enhances patient communication and streamlines appointment management effectively. (5 reviews)
- Users appreciate the **simple and efficient communication** via Artera, making interactions faster and easier through texting. (4 reviews)
- Text Messaging (4 reviews)
- Time-saving (4 reviews)
- Messaging (3 reviews)
- Messaging Management (3 reviews)

**What users dislike:**

- Users face **messaging issues** like lack of notifications and inability to edit messages, impacting effective communication. (6 reviews)
- Users highlight **limited features** in Artera, making navigation and efficiency challenging for larger organizations managing high volumes. (3 reviews)
- Users find **limited messaging features** hinder effective communication and organization, especially for high-volume patient management. (3 reviews)
- Users experience **communication issues** with Artera, particularly in receiving notifications about new channels or messages. (2 reviews)
- Users find the **difficult navigation** in Artera frustrating, especially with the extensive clicking required for updates. (2 reviews)
- Inconvenience (2 reviews)
- Limited Editing Capabilities (2 reviews)
- Limited Editing Features (2 reviews)
- Missing Features (2 reviews)
- Organizational Issues (2 reviews)

## Artera Reviews
  ### 1. Effortless Patient Communication with HIPAA Compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanessa . | Behavioral Health Clinical Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 06, 2026

**What do you like best about Artera?**

I like that Artera is easy to use with an easy visual workflow. It's helpful to look at the current data on every patient when completing communication. It makes my workflow quicker, making it easier to see when a patient is scheduled for an appointment, view their phone number, and look at the history of past conversations all in one place. The initial setup was extremely easy for me, as I just opened the link provided, logged in, and was able to add patients and create open channels. I would definitely recommend Artera to my colleagues because it's very easy to use, feels safe, is easy to access, and aligns well with protecting patient information.

**What do you dislike about Artera?**

I don't have any major complaints about Artera. Maybe just the color scheme of the page. It would be nice if the different sections were different colors so that they stood out a little bit more.

**What problems is Artera solving and how is that benefiting you?**

I use Artera for HIPAA compliance and easier patient communication about appointments and medical records. It streamlines my workflow with a user-friendly visual layout and consolidates patient data, making it quicker to access patient info and conversation histories.

  ### 2. Streamlined Patient Communication, Needs Better Scheduling Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Raquel S. | Administrator, Value Based Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Artera?**

I love that Artera is super user friendly and that we can select different phone numbers based on which department is sending the patient a message. It's one of the best patient messaging options out there. I appreciate how easy it is to send a message to upcoming appointments if the provider is out and the patients need to be rescheduled. It's incredibly helpful for reaching out to patients who won't answer phone calls but are responsive to text messages. The ability to quickly send messages for appointments when a provider is unavailable saved us so much time, making all patients happy to call in and reschedule.

**What do you dislike about Artera?**

I would love to be able to have patient schedule appointments through Artera. Currently, we have to embed links from another chat company called MedChat to facilitate online scheduling. We initially had MedChat and were hoping to replace it with Artera, but the functionality is not there for us to leave MedChat. So now we have to use two chatting systems for our patients.

**What problems is Artera solving and how is that benefiting you?**

I use Artera to message patients efficiently, solving communication issues when they don't answer calls. It's user-friendly, enables outreach, and streamlines rescheduling, saving time and cutting down on calls.

  ### 3. Responsive Support and Optimization but Navigation Can Be Tough at Scale

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hayley M. | Access & Digital Experience Strategist, Enterprise (> 1000 emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about Artera?**

Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback and improve features that are "enhancements" as well as net-new processes that may be helpful to our users/patients. The Knowledge Center holds key information that can be accessed personally or requested to walk through with the Support Team. Tickets are always handled in a timely manner and followed up on if they extend past 1-2 days without an answer. The integration with Epic is borderline seamless, with few hiccups that cannot be explained.

**What do you dislike about Artera?**

Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organization with a high number of practices built, certain organizational functions tend to be difficult to navigate. I can see where they would be great features for the smaller organization, but in turn take extra time and effort to scale to larger organizations.

**What problems is Artera solving and how is that benefiting you?**

Appointment reminders and mass messaging to patients. Particularly, our organization has recently implemented Pulse Outreach and this feature connected and automated the work of several teams!

  ### 4. Efficient Patient Communication, Needs More Workflow Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** betty L. | Referral Coordinator Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about Artera?**

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier.

**What do you dislike about Artera?**

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times.

**What problems is Artera solving and how is that benefiting you?**

Artera improves patient communication, especially for appointment reminders and referrals. The texting feature boosts response times and reduces missed appointments. It helps manage high volume communication, keeps everything organized, documented, and reduces phone calls, making follow-ups and coordination easier.

  ### 5. Revolutionized Our Communication with Patients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victoria L.

**Reviewed Date:** February 05, 2026

**What do you like best about Artera?**

I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools.

**What do you dislike about Artera?**

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it.

**What problems is Artera solving and how is that benefiting you?**

Artera reduces our inbound calls by handling patient questions with triggers, customizes reminders via multiple channels, facilitates translation, and simplifies campaigns without extensive demographics, saving us manpower and time.

  ### 6. Easy-to-Navigate Dashboard with a Clear, Readable Layout

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angelica G. | Reception/Appointment Scheduling Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Artera?**

The dashboard is easy to navigate. On the manager side the productivity and open channels are the first items you view. Also the font is medium sized so no one has to struggle to read the options. It is easy because there are only few tabs on the side to choose from making use of less is more.

**What do you dislike about Artera?**

Need the Burmese language added to the translation because I work in a area that is a prevalent language for our patients.

**What problems is Artera solving and how is that benefiting you?**

We are in speaking about adding AI agents to help our scheduling department. They are flexible with how many providers we can start the self scheduling for and everything is custom to our practice.

  ### 7. Great Patient Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarbjit G. | Clinic Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Artera?**

The fact that we can connect with our patients so easily on so many things.

**What do you dislike about Artera?**

Patients end up calling anyway no matter what. Can be ignored like spam.

**What problems is Artera solving and how is that benefiting you?**

We have a lot of engagement in Artera, so I definitely feel like it is working for us. Broadcasts and Blasts for campagining has been working great.

  ### 8. Streamlined Bilingual Communication, Needs Message Editing

**Rating:** 5.0/5.0 stars

**Reviewed by:** damaris a.

**Reviewed Date:** January 13, 2026

**What do you like best about Artera?**

I appreciate how Artera works for both English and Spanish speakers. It's great that operators who don't speak a language have the option to translate their messages, which saves time and makes communication easier. This also helps make patients feel more comfortable when communicating via messages. I found the initial setup straightforward and simple, easy to navigate.

**What do you dislike about Artera?**

No longer being able to edit messages. Before it was convenient because people move fast and sometimes we misspell or forget to add something. The editing option made that problem solve

**What problems is Artera solving and how is that benefiting you?**

Artera makes communication easier and works for both English and Spanish speakers. It allows operators to translate messages, saving time and increasing comfort for patients when communicating.

  ### 9. Streamlined Multi‑Day Patient Journeys With Reliable Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Terah O. | Quality Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Artera?**

The platform supports automated multi‑day and multi‑week patient journeys, including reminders, pre‑procedure instructions, follow‑ups, intake, and more. This reduces manual tasks and ensures more consistent patient touchpoints.

**What do you dislike about Artera?**

Users note that automated messages sometimes do not fire as expected. While the rate is low (about 1 in 5000 messages), these missed messages can still create confusion for both staff and patients.

**What problems is Artera solving and how is that benefiting you?**

Artera automates reminders, confirmations, follow-ups, and even multi-day or multi-week care journeys to keep patients on track.

  ### 10. Effortless Patient Communication Made Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kimberly H. | Front Office Rep, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Artera?**

I like the fact that we are able to communicate with our patients in another way besides calling them for things that are ok to send by message.

**What do you dislike about Artera?**

The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message.

**What problems is Artera solving and how is that benefiting you?**

It serves as a great way to remind patients of upcoming appointments.

  ### 11. Very useful tool, but do not like most of the recent updates.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Karen P. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Artera?**

it is very useful for reaching out to patients quickly by text/voicemail/email... especially when we need to reach out to many of them at once.

**What do you dislike about Artera?**

almost all of the recent updates, especially the filtering/open/closed choices for bringing up patients

**What problems is Artera solving and how is that benefiting you?**

multi-tasking, documentation of communication, ability to reach patients by text.

  ### 12. Pro Artera

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about Artera?**

You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.

**What do you dislike about Artera?**

I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if more than 1 person from your team is sending messages as well.

**What problems is Artera solving and how is that benefiting you?**

It is helping me communicate with my patients through text messaging.

  ### 13. Effortless Patient Communication and Quick Messaging

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elena C. | Deputy COO, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about Artera?**

Two-way communication with patients; quick messaging capabilities, easy to use.

**What do you dislike about Artera?**

I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem.

**What problems is Artera solving and how is that benefiting you?**

Easier for patients to get in contact with us, which allows for better care.

  ### 14. Easy to Use with Tons of Educational Materials

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Artera?**

It's easy to use and there are tons of educational material available.

**What do you dislike about Artera?**

So far, all is well  What's not to like? :)

**What problems is Artera solving and how is that benefiting you?**

Our team is reaching out to patients via text easily.

  ### 15. Easy-to-Use Features That Simplify Patient Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Artera?**

The ease of the features, how easy it is to use to communicate to patients

**What do you dislike about Artera?**

Some patients receive a lot of messages even after confirming the visit

**What problems is Artera solving and how is that benefiting you?**

The patients can contact us at throughout the entire day if needed and don't have to wait for the next business day

  ### 16. Efficient Patient Contact with Easy Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Christina O.

**Reviewed Date:** January 13, 2026

**What do you like best about Artera?**

I like that Artera is easy to use, which helps in contacting patients. It's particularly useful because it allows patients the opportunity to go back and look at their appointment details.

**What do you dislike about Artera?**

I don't like not being able to edit patient's phone numbers.

**What problems is Artera solving and how is that benefiting you?**

Artera helps me get a hold of patients, providing them with the opportunity to review appointment details.

  ### 17. Effortless Member Communication with Reliable Messaging

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Artera?**

I Enjoy how I am able to communicate with our members via messages when they are unable to answer a call.

**What do you dislike about Artera?**

Sometimes its hard to navigate, but most of the time I have no issues.

**What problems is Artera solving and how is that benefiting you?**

As of right now I have not had many problems with Artera.

  ### 18. Easy Self-Edits, But Too Many Clicks for Updates

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about Artera?**

That we are able to make edits on our own

**What do you dislike about Artera?**

That there is so much clicking to make updates

**What problems is Artera solving and how is that benefiting you?**

Contacting patients with appointment reminders and allowing for 2 way texting.

  ### 19. Patient communication has been so smooth!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Deanna B. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Artera?**

Telling patients they can text the number they called to schedule is so nice, and getting texted photos of ID's or Rx's has gone much more smoothly. I have felt like communication is quicker and easier as most people are more used to responding through text than picking up the phone.

**What do you dislike about Artera?**

I don't like that when a patient cancels, it deletes the appointment on NextGen. I would rather it leave the appointment, and have one of our processes be reschedule or completely cancel on our end, to then close the conversation.

**What problems is Artera solving and how is that benefiting you?**

Ease of getting documents left at home, that can be texted in by a family member. Being notified immediately when a text comes in (if logged in).

  ### 20. Using well app to manage program participation for patients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ayman A. | MCAT Tutor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2022

**What do you like best about Artera?**

Ability to star patients. Instant feedback from patients. Good internal communications features. Language support is also a massive plus bc it makes life a lot easier for our non-English speaking patients

**What do you dislike about Artera?**

Can't create categories for patients, it's also difficult to see how well the secure messaging feature works in real time, bc patients have expressed difficulty using it.

**Recommendations to others considering Artera:**

Create detailed templates for different appointment types. Also, the secure messaging hub is finicky sometimes.

**What problems is Artera solving and how is that benefiting you?**

Remote patient monitoring

  ### 21. Get Well, your clients/patients will thank you!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 07, 2022

**What do you like best about Artera?**

Being able to text our patients. They find it SO convenient they don't have to call the office

**What do you dislike about Artera?**

I wish I was aware of an easier way to close channels when patients reply to automations that don't require replies.

**Recommendations to others considering Artera:**

Be sure to ask the Well reps what specific things you are looking to accomplish as well as listen to what they have to offer that they feel could benefit you. We definitely found ways that Well could work for us without even realizing we had the option!!

**What problems is Artera solving and how is that benefiting you?**

Easier ways for patients to cancel and reschedule appointments. More efficient ways to contact multiple patients for the same reason. Patients all around satisfaction with the new system!!

  ### 22. Amazing platform for Health Care

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2021

**What do you like best about Artera?**

I love that this product is integrated with our EMR.

**What do you dislike about Artera?**

I would like product to push notifications when using the mobile app.  We could really leverage this for our Case Managers.

**Recommendations to others considering Artera:**

Highly recommend to use it will make a significant impact to patient communications.

**What problems is Artera solving and how is that benefiting you?**

Lowering no shows at our Clinic.   We use campaigns to broadcast health care reminders.

  ### 23. Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristen L. | PATIENT SUPPORT, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2021

**What do you like best about Artera?**

I like that we can communicate with people, that they can send pictures, forms and just ask general questions about anything and we get them the answers.

**What do you dislike about Artera?**

The system does get extra messages that are not nessecary. But they are easy to bypass or ignore.

**What problems is Artera solving and how is that benefiting you?**

the lack of communication with patients

  ### 24. Great way to communicate with patients

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 05, 2021

**What do you like best about Artera?**

I like how happy patients are to get text messages

**What do you dislike about Artera?**

We are getting upset patients with the amount of text they are getting to confirm appointments that are weeks out.

**What problems is Artera solving and how is that benefiting you?**

The patients are finding it easier to text in and request appts

  ### 25. Great information; advised when patient have arrived

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2021

**What do you like best about Artera?**

The application is easy to use. Alerts when a patient has arrived for an appointment or received cancellations

**What do you dislike about Artera?**

Sometimes the appointments are not canceled

**What problems is Artera solving and how is that benefiting you?**

Financial and eating habits

  ### 26. Easy, confidential communication for healthcare!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2020

**What do you like best about Artera?**

This app is very simple to use, has a clean and pleasant interface that makes it nice to use. Notifications are always on and alert you as soon as a patient sends a message. This app also has the ease of having the option to pre-upload forms and shortcuts to make communication even easier for both the provider and the patient. This app is also easy for patients to use. They receive it as a text so there is no third party app that may confuse. Very friendly for all age groups and languages.

**What do you dislike about Artera?**

It is time consuming to have automatic tagging of other departments or automatic texts that can't be turned off by individual, especially after hours. The individual user also has to request certain features such as forms and other shortcuts to be added on by IT department, we are unable to add them ourselves. But this issue may be internal and not consistent with the WELL app.

**Recommendations to others considering Artera:**

WELL is a perfect app to use when you need quick, easy texting between a business and the client. Definitely recommend to all healthcare facilities that need a secure line of communication with their clients. Privacy and confidentiality are of utmost importance and this app accomplishes just that.

**What problems is Artera solving and how is that benefiting you?**

At times it is difficult to reach patients with a phone call, a text is so much easier and helps ease the communication process. Patients prefer a text at times and won't answer a phone call from an unknown number. This also provides secure messaging to ensure the patients security is being maintained.

  ### 27. Easy to use and convenient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyna  N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 04, 2020

**What do you like best about Artera?**

I like how the interface is easy to view and use.  I like how I can favorite my patients for easier access. It's great that it links to our Nextgen system so that patient appointment reminders are automatically set so our support staff can help us on things that have more priority. It's also nice that we can message our employees internally for patient issues.   Lastly, I like how WELL sends me an email when I do not address a message that was sent to me the day before so I don't miss patient messages.  We have a staff that manages WELL all day but emails help too.

**What do you dislike about Artera?**

It logs me out if I have been idle for awhile but I assume that's for safety. I also don't like how it "protects" messages but I know that's for safety as well.  I unlock a lot since most patients already have a hard time reading and receiving text messages that it's easier to just send the info. The log in process is tedious because I have to verify with a code but I understand why.

**Recommendations to others considering Artera:**

Easy to use and a great tool to communicate with our patients, esp the ones that have to work during business hours

**What problems is Artera solving and how is that benefiting you?**

Faster communication esp with our working patients that do not have time to talk to us on the phone or patients that do not want to talk on the phone. We are able to reach out to more patients since we spend less time on the phone.

  ### 28. I would recommend it to anyone and everyone!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maribel R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2020

**What do you like best about Artera?**

Well App is great! We are able to communicate efficiently with patients. It is awesome that we can send a text reminder to patients and they can just respond at their earliest convenience instead of playing phone tag. You can also offer appointments through a text and again not have to wait for patients to answer. If a patient is at work they can just respond to the text message when they can. Also the ability to set us different reminders and text for different set of appointments like Physical Therapy and regular appointments is awesome so that not everyone is getting the same message. You also have features that allow you to remove or see certain physicians, so if you work with Physical therapy only you can filter your messages to only see those patients.

**What do you dislike about Artera?**

The only thing I think WELL can work on is recognizing special cancelled visit types. However they are currently working to correct this. I personal do not like the fact that patients can send pictures to us just because we have already gotten a few inappropriate images. Besides that I believe WELL is awesome!

**Recommendations to others considering Artera:**

GREAT Software  very easy to use. If you know how to text you will do great with WELL.

**What problems is Artera solving and how is that benefiting you?**

Sending mass communication to patients was hard in the past but with WELL we are able to send messages to a number of patients in a matter of seconds. It makes it so much easier to send appointment reminders as well and patients can just text back at their convenience.

  ### 29. Well App is amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** macie s. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2020

**What do you like best about Artera?**

What i enjoy the best about Well App is that we are able to quickly and efficiently able to communicate to patients in order to schedule them and help them out in a professional manor. I have only been doing well app for maybe 6 months but I am able to help many people with many things as an employee. It is one of the better ways of communicating. I would recommend it to anyone and everyone! If you need a way to communicate but you are at work or something and you dont have time to make a call you can use Well App and get back to the representative on your time. That makes it easier for you. It gives you time to check your schedule and get back to us when its convenient for you.

**What do you dislike about Artera?**

One this that I do dislike about Well is that it make take some time to get a response and some times there is some miscommunication. There has been issues in the past of syncing issues but usually if we refresh it is okay. It xan just lead to double texting a patient.

**Recommendations to others considering Artera:**

I would recommend it to anyone and everyone! Well App is that we are able to quickly and efficiently able to communicate to patients in order to schedule them and help them out in a professional manor. I have only been doing well app for maybe 6 months but I am able to help many people with many things as an employee. It is one of the better ways of communicating. Some problems we are solving with well are scheduling questions and inquiries, cancellations, medical help, and answering other questions all via text message. 

If you need a way to communicate but you are at work or something and you dont have time to make a call you can use Well App and get back to the representative on your time. That makes it easier for you. It gives you time to check your schedule and get back to us when its convenient for you.

**What problems is Artera solving and how is that benefiting you?**

Some problems we are solving with well are scheduling questions and inquiries, cancellations, medical help, and answering other questions all via text message.

  ### 30. Easy to use, Interface is very Smooth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Galdino G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 29, 2020

**What do you like best about Artera?**

The interface is very easy to use. it's functionality is very reliable. I enjoy the smoothness of the app. This app allows you to do a lot of sending out different types of messages. It allows you modify and create your own personalized type of messages to your patients, members, clients and so on.

**What do you dislike about Artera?**

I need to upload lists in order to do campaigns.

**Recommendations to others considering Artera:**

It's a very easy to use app and very functional.

**What problems is Artera solving and how is that benefiting you?**

Communication with all of our patients. Ability to send messages of different ypes for exAmple

  ### 31. ove it!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angel P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 13, 2020

**What do you like best about Artera?**

Just love the convenience of sending a quick text to notify patients of certain information. When calling patients, there's so much back and forth. Using WELL allows you to send a message and patiients confirm that they've received it.

**What do you dislike about Artera?**

Every time I type a name in the search box incorrectly and I search for that name, it doesn't let me go back to correct the name. It clears and I have to retype the whole thing.

**Recommendations to others considering Artera:**

na

**What problems is Artera solving and how is that benefiting you?**

With so much going on right now, it's been the easiest and quickest way to get a hold of a patient.

  ### 32. Very user friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alma  B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 28, 2020

**What do you like best about Artera?**

It's very easy to communicate with our patients. They are able to send us pictures in case we need to see like their shoulder incision for example. I can reschedule patient's very easily with the  broadcast system. I can sent them a mass text or phone call for those that don't use text messaging. I give them the number for them to call and reschedule their appointments. I can check my co-workers text messaging when they are out of the office therefore keeping patient's happy. I am able to send attachment's to patient through the app so I don't have to email them. It makes it faster to resolve issues with just one source.

**What do you dislike about Artera?**

Some patient's seem to have issues logging in and seeing our secure messages. Sometimes I still need to call patient's  when their issue is easier resolved with a phone call. I think some patient's end up cancelling their appointment on accident through the Wellapp. Every once in a while we get patient's that come in even though their appt said it was cancelled though the texting appt. That is a little frustrating because our schedule ends up over booked.

**Recommendations to others considering Artera:**

I think it's great. I feel like we are doing our best to remain in competition with other practices by being able to text our patient's. They love the ease of being able to communicate with us with this mean. We get thousands of phone calls a day and it can be challenging to get through to someone over the phone. This limits the hold time for patient's and they get the right person the first time for the most part.

**What problems is Artera solving and how is that benefiting you?**

I don't play phone tag with my patient's. Communication is almost immediate. I can send the patient's documents through the same system I am using to text them. They get what they need right away so I don't get unnessesary phone calls. I am able to get tagged by my  co workers. They can send me messages straight through there and I see them right away.

  ### 33. Faster responses from patients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Merideth B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 23, 2020

**What do you like best about Artera?**

I work in pre anesthesia for a surgery center.  Some of the issues/questions that arise can create a lot of phone tag, but with WELL the patient can respond at their convenience and vice versa.  WELL is such a time saver.

**What do you dislike about Artera?**

It would be nice if I could create my own "patient list" that would only send alerts for my patients.  Currently sounds like something my IT dept has to do.

**What problems is Artera solving and how is that benefiting you?**

Sometimes I just need to clarify one quick question with a patient and WELL helps a great deal.

  ### 34. Its very easy to use, makes communicating with patients and fellow employees easier.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shadman C. | Enrollment and Qutreach Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2019

**What do you like best about Artera?**

Through WELL we can easy communicate with patients, as not everyone is available over the phone, makes easier to keep track of transcripts with patients. The quick response function helps with saving time and giving out information error free.

**What do you dislike about Artera?**

So far there is nothing that i do not like about WELL.

**What problems is Artera solving and how is that benefiting you?**

With WELL we are trying to solve the communication problem with patients, it helps to relay our meninges to patients clearly and effectively. 

  ### 35. Patients Love WELL

**Rating:** 4.5/5.0 stars

**Reviewed by:** Allison S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 18, 2020

**What do you like best about Artera?**

It is so much easier to communicate with the younger generation of patients. The majority of our patients prefer text, rather than phone calls. Most say that they are unable to answer calls at work, but can frequently check their phones and see a text.

**What do you dislike about Artera?**

Sometimes initiating a conversation can be trying. Oftentimes WELL becomes unresponsive and must be completely closed and reopened.

**Recommendations to others considering Artera:**

Patients respond and communicate promptly when receiving a text, as apposed to phone calls.

**What problems is Artera solving and how is that benefiting you?**

Appointment confirmations have improved drastically improved, patients love being able to text back with simple "yes and no" answers.

  ### 36. Soooooooooooooooooo easy!!!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandi F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2020

**What do you like best about Artera?**

I love the fact that I don't have to spend the time on the phone talking to patients.  I can just send a quick text.  I hate talking on the phone, and patients can just respond by saing they want to reschedule or cancel their appointments.

**What do you dislike about Artera?**

I wish you could see when the patient has read the message.  That would help so much with patients that say they haven't read the message.

**Recommendations to others considering Artera:**

I personally think this takes the pressure off of employees that have anxiety when speaking to pts.

**What problems is Artera solving and how is that benefiting you?**

I'm not sure about the answer to this question, but I really wish we could see when the patients read the messages.

  ### 37. Very helpful and effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cesi M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2020

**What do you like best about Artera?**

That I am able to reach a patient and get a response with better efficiency than a phone call

**What do you dislike about Artera?**

I would like to have more options for quick response

**What problems is Artera solving and how is that benefiting you?**

Solving the problem of being able to reach a high number of patients/people in a very short time.

  ### 38. best way to communicate in 2019

**Rating:** 5.0/5.0 stars

**Reviewed by:** meghan p. | surgery authorizations, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2019

**What do you like best about Artera?**

I personally love being able to contact patients via text. Nowadays almost everyone is texting. It's convenient for patients who cannot answer phone calls at work or busy doing other activities. it's also easy because the patients can reply directly to us whenever is convenient for them and avoid having to play phone tag.
I also spend a lot of my day talking to insurance companies must of the time spent being on hold, this app allows me to be able to contact more patients while still doing authorizations and benefit verification with insurance companies.

**What do you dislike about Artera?**

the only dislike I have about this program is that it requires a web browser, often times I will forget about well and close out of all my tabs i have open. it would be very convenient if it had it's own program that could be downloaded like AIM or yahoo messenger used to be.
I also think it would be beneficial to be able to make grouped categories for communication within the office to be able to message other employees through out 360

**Recommendations to others considering Artera:**

75% of our patients chose text messaging over phone calls or emails for their preferred way of communication, with this app it allows us to meet our patients' requests and needs as well as our own.

**What problems is Artera solving and how is that benefiting you?**

more timely responses. i can text a patient with the necessary information they need versus having to keep trying to call a patient and if their voicemail is full never being able to talk to the patient.
it also saves me time with the "smart phrases" because I can send out a generalized statement to multiple patients and then personally respond to the individuals.


  ### 39. Great Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2020

**What do you like best about Artera?**

Prompt customer support, willing to test new functionalities, the system itself is intuitive, we love it!

**What do you dislike about Artera?**

Some features/ functionalities not useful for our practice- would like the ability to customize more options (ie. appointment reminder on the righthand side)

**What problems is Artera solving and how is that benefiting you?**

Patient communication for sure, taking workload off our staff, sharing PHI information quickly and easily

  ### 40. Amazing App. Truly a wonderful tool for any office.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aurora R. | Clinical Receptionist, Enterprise (> 1000 emp.)

**Reviewed Date:** October 11, 2019

**What do you like best about Artera?**

I love that patients can get confirmation of their appointments via texts. It has become more convenient for patients as well as for office staff. It is so convenient to text patients rather than trying endlessly to call them and leave multiple messages. It really helped to improve patient confirmation of appointments.

**What do you dislike about Artera?**

I dislike that patients can use it to send extremely long messages for doctor's that really should come in for appointment. I only dislike this because we sometimes don't know that patients have replied and it makes it very difficult to then forward that message to the appropriate individual.

**Recommendations to others considering Artera:**

WELL is truly wonderful. Patients truly like receiving text messages in todays day. It really has improved the satisfaction of patients needing to remember their appointments. 

**What problems is Artera solving and how is that benefiting you?**

WELL has made it easier to confirm appointments for patients as well as has made it a lot easier to give patient information regarding referrals. With the WELL app patients have been able to get information via text that is a lot easier to read than to hear it through a voicemail.

  ### 41. Awesome Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2019

**What do you like best about Artera?**

The ability to have bi-directional texting with patients is incredible.  In addition to our scheduling department using WELL daily, the business, pre-certification and release of information departments have started using it.  People nowadays are more likely to respond to a text than they are to a phone call.  Texting is a much quicker process than traditional phone calls.
We are also collecting co-payments via WELL.

**What do you dislike about Artera?**

I dislike having to add resource filters one-by-one.  I find it to be cumbersome.

**Recommendations to others considering Artera:**

Think outside of the box for uses.

**What problems is Artera solving and how is that benefiting you?**

We can notify patients immediately if there is change in their appointment, such as when a provider changes the appointment time or cancels clinic.  The business office is utilizing WELL to inform patients when a refund is due to them.  If mail is returned we can obtain updated addresses via WELL.  If we need a patients email address, we use WELL.  In my opinion, we're just getting started in tapping the benefits that WELL can provide.

  ### 42. Simple, yet Excellent

**Rating:** 5.0/5.0 stars

**Reviewed by:** April J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2020

**What do you like best about Artera?**

I like that its a simple, easy way for patients to confirm or cancel their appointments.

**What do you dislike about Artera?**

Honestly, I haven't found anything I dislike!

**What problems is Artera solving and how is that benefiting you?**

We are helping patients that may not have the time to make a phone call to us to cancel their appointment, so WELL gives them that opportunity with just a simple text message.

  ### 43. The system is very effective and efficient in the workplace 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** June 13, 2019

**What do you like best about Artera?**

Being able to communicate with the patient info about copay and reminding them about there appt to slow down no shows and no show fees. Most patient are not knowledgeable of these things prior to an appointment so to be able to inform them via Well App its much more effective. Its so effective to the point that it cuts out at least 15% of calls throughout the day. We are extremely pleased because for out office that is a lot of calls. This system has advanced hoe we communicate with our patients and allowing our office to excel in communication.

**What do you dislike about Artera?**

there is nothing at this moment. So far at this moment i am pleased. Its hard to have an issue with a system that brings so much positivity to our office.
It does not allow me yo be able to send the patient a pre established message if the appointment is cancelled 

**Recommendations to others considering Artera:**

It is great for communication info to your patients prior to the appt. Co pays,time and date etc.... This experience has helped manage phone calls as well as patient questions. Its an even balance to the office now. Some patient have questions that we can easily answer through the well app as oppose to taking a call that we can possibly miss and not be able to return in the next 24hours but with WellApp we have been able to keep us with all of it.

**What problems is Artera solving and how is that benefiting you?**

Making the patients more aware and more effective in there healthcare. Like answering questions about copays, benefits or even appt detail. The effectiveness of the check-in process is much easier at being able to make the patients more effective before the appointment. 

  ### 44. More timely response.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Patience M. | Clinical Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2019

**What do you like best about Artera?**

My favourite part is that i can just send several text messages to multiple patients at once then get to text with them on their reply also enabled me to remind patients of their appointments and inform them of their resulys.

**What do you dislike about Artera?**

Nothing at all to dislike about this application it is effective and efficient to my work.

**Recommendations to others considering Artera:**

For any hospital looking for a tool of communication in the facility with the clients directly then make the decision of acquiring WELL.

**What problems is Artera solving and how is that benefiting you?**

Been using the application to communicate to my patients and answering their burning questions as well as making them to be more enlightened of their health and what actions they should take.

  ### 45. WELL is a very efficient and effective way of communicating with patients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2020

**What do you like best about Artera?**

The ability to communicate with patients quickly.

**What do you dislike about Artera?**

Additional "Are you sure" button when sending a text.

**Recommendations to others considering Artera:**

It is a great software to implement.

**What problems is Artera solving and how is that benefiting you?**

It has allowed me to communicate more effectively with my patients.

  ### 46. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about Artera?**

I love the texting because it makes it easier to inform the patients and you can also switch to spanish and english. Very easy to navigate and I have no complaints on using it thus being a first time user using the well text message. Very easy to sen dmessages without texting the patient.

**What do you dislike about Artera?**

One thing i didnt like was if messages would honestly show that they were ready or delivered but its very good to use for someone who is new at using the well app. I wish the design or creating of this web version looked a little better but its simple looking.

**What problems is Artera solving and how is that benefiting you?**

Solving with well has been easy and i have no encountered a problem when using this app

  ### 47. Love  using  Well app.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarina M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 17, 2020

**What do you like best about Artera?**

It's very easy and a convenient way of communication for our patients that follow HIPPA compliance.

**What do you dislike about Artera?**

Most of the long texts do not go through if sent.

**What problems is Artera solving and how is that benefiting you?**

Its amazing when it comes to patients receiving letters immediately instead of waiting for a letter in the mail.

  ### 48. great app! Very efficient. Let’s me keep in close contact with my patient. No more leaving voicemail

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2020

**What do you like best about Artera?**

Easy access to patients, keeps us in touch with surrounding facilities.

**What do you dislike about Artera?**

Better folders or separating texts could be more efficient

**What problems is Artera solving and how is that benefiting you?**

Waiting and holding times for our call center

  ### 49. Very useful and convenient when it comes to communication.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 08, 2020

**What do you like best about Artera?**

the flexibility to communication, really a great useful tool

**What do you dislike about Artera?**

there is not much to dislike about the software, everything seems to be working how it should.

**What problems is Artera solving and how is that benefiting you?**

the problems im solving with well are using the tools provided, very easy to use .

  ### 50. Awesome! 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2019

**What do you like best about Artera?**

The easy integration with my current EHR system and configuration.

**What do you dislike about Artera?**

How the holiday and holiday hours are configured, because reminders will go out on Holidays.

**Recommendations to others considering Artera:**

Well is a wonderful tool, but be sure you have your front desk staff or scheduling staff vested in the process.  

**What problems is Artera solving and how is that benefiting you?**

We are working to decrease our No Show rate, and have noticed great improvement with Well.  Additionally, the campaign function as well as mass cancel texts has worked tremendously, especially that we are in Northern California, and the weather has been a big factor.


## Artera Discussions
  - [Can you create group chats with your staff members](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) - 2 comments, 1 upvote
  - [Is there a way to see if pts have viewed the messages?](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) - 2 comments, 1 upvote
  - [I know that we can send internal messages but im not really sure how.](https://www.g2.com/discussions/i-know-that-we-can-send-internal-messages-but-im-not-really-sure-how) - 2 comments, 1 upvote
  - [Where do you see the direction of patient relationship management going?](https://www.g2.com/discussions/where-do-you-see-the-direction-of-patient-relationship-management-going) - 1 comment, 1 upvote
  - [EMR/PM integration](https://www.g2.com/discussions/emr-pm-integration) - 1 comment, 1 upvote

- [View Artera pricing details and edition comparison](https://www.g2.com/products/artera/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A30%3A52+-0500&secure%5Bsession_id%5D=7b175abb-ae7f-4ef6-b212-109735b8863b&secure%5Btoken%5D=712afec85e367245059d36a73bfe1738c0a252071e50df009f197c3d86d351e6&format=llm_user)
## Artera Integrations
  - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews)
  - [athenaOne](https://www.g2.com/products/athenaone/reviews)
  - [Cerner](https://www.g2.com/products/cerner/reviews)
  - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)
  - [Epic](https://www.g2.com/products/epic/reviews)
  - [Meditech Expanse](https://www.g2.com/products/meditech-expanse/reviews)
  - [ModMed](https://www.g2.com/products/modmed/reviews)
  - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)
  - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews)

## Artera Features
**Information Flow**
- Referrals Management
- Records Management

**Platform**
- User Authorization - HIPAA Compliant Messaging
- Compliant Texting - HIPAA Compliant Messaging
- Compliant Emailing - HIPAA Compliant Messaging
- Clinical Communication - HIPAA Compliance
- HIPAA Compliance - HIPAA Compliant Messaging
- Operating Systems - HIPAA Compliant Messaging
- Message Lifespan - HIPAA Compliant Messaging
- Workflow Enhancement - HIPAA Compliant Messaging

**Data Management**
- Data Warehouse
- Data Analysis
- Data Capture
- Data Integration
- Integration with Wearable Devices
- Interoperability
- Security and Privacy Controls
- Data Querying

**Patient Convenience **
- Tablets and Kiosks
- Payment Collection
- Form Workflow
- Patient Check-in
- Mobile Patient Intake

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Patient Communication & Engagement**
- Personalized Patient Outreach
- Intelligent Chatbots & Virtual Assistants
- Two-Way Patient Messaging
- AI-Powered Appointment Reminders

**Patient Experience**
- Dashboards & Reporting
- Team Management
- Secure Communications
- Patient Experience Management

**Administration **
- Patient Data Transfer
- HIPAA Compliance
- Insurance Credentialing
- ID Verification
- Appointment Scheduler Integration
- E-Signature

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Analytic Tools - Healthcare Analytics**
- Data Visualization
- Cost Analysis
- Real-Time Analysis
- Predictive Analytics
- Patient Risk Scoring
- Natural Language Processing (NLP)

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Scheduling & Access Optimization**
- Self-Service Appointment Scheduling
- Digital Intake & Pre-Visit Forms
- AI-Based Scheduling Optimization
- Waitlist & Cancellation Management

**Generative AI**
- AI Text Summarization

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Care Coordination & Automation**
- Automated Care Pathway Guidance

**Operational Intelligence & Integration**
- EHR & Practice Management Integration
- Operational Performance Dashboards

**Features**
- Standalone Booking
- Integrated App
- SMS
- Email
- Voice
- Confirmation and Cancellation

## Top Artera Alternatives
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