Best Help Desk Software - Page 14
What is Help Desk Software?
Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.
Core Capabilities of Help Desk Software
To qualify for inclusion in the Help Desk category, a product must:
- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software
Help desk software is commonly used to:
- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools
Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.
Insights from G2 Reviews on Help Desk Software
According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.
Featured Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple te
- 60% Small-Business
- 20% Enterprise
652 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem
- 60% Mid-Market
- 20% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem,
- 57% Enterprise
- 43% Mid-Market
1,911 Twitter followers
- Overview
- User Satisfaction
- Seller Details
What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop pr
- Information Technology and Services
- 48% Mid-Market
- 43% Small-Business
19 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro
- 38% Enterprise
- 38% Small-Business
1,179 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage you
- 50% Small-Business
- 50% Mid-Market
1 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents
- 75% Mid-Market
- 25% Small-Business
- Overview
- User Satisfaction
- Seller Details
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional
- 50% Mid-Market
- 29% Enterprise
- Overview
- User Satisfaction
- Seller Details
Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data
- 40% Enterprise
- 30% Small-Business
499 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. D
- 50% Mid-Market
- 50% Small-Business
617 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines
- Telecommunications
- 57% Enterprise
- 29% Mid-Market
338 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Help Desk, Ticketing and Support Software
- 100% Enterprise
79 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, He
- 40% Small-Business
- 33% Mid-Market
16 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s
- Sales Consultant
- Computer Software
- Education Management
- 50% Mid-Market
- 34% Enterprise
2,894 Twitter followers
- Overview
- User Satisfaction
- Seller Details
eStreamDesk is a easy-to-use cloud-based help desk and ticketing system.
- 67% Mid-Market
- 33% Enterprise
