Introducing G2.ai, the future of software buying.Try now

Best Help Desk Software - Page 14

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
Show More
Show Less

Featured Help Desk Software At A Glance

Free Plan Available:
ManageEngine ServiceDesk Plus
Sponsored
Highest Performer:
Show LessShow More
Highest Performer:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

Coming Soon
Get Trending Help Desk Products in Your Inbox

A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

Sample Trending Products Newsletter
No filters applied
476 Listings in Help Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple te

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SupportBee features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    N/A
    Twitter
    @supportbee
    652 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple te

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 20% Enterprise
SupportBee features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Year Founded
2010
HQ Location
N/A
Twitter
@supportbee
652 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ThinkOwl Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    2
    Easy Integrations
    2
    Integrations
    2
    Simple
    2
    Cons
    Learning Curve
    2
    Automation Complexity
    1
    Bugs
    1
    Call Issues
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ThinkOwl features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ThinkOwl
    Year Founded
    2017
    HQ Location
    Orlando, Florida
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 20% Small-Business
ThinkOwl Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
2
Easy Integrations
2
Integrations
2
Simple
2
Cons
Learning Curve
2
Automation Complexity
1
Bugs
1
Call Issues
1
Expensive
1
ThinkOwl features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ThinkOwl
Year Founded
2017
HQ Location
Orlando, Florida
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
Entry Level Price:Starting at $26.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Enterprise
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tikit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Automation
    2
    Communication Efficiency
    2
    Customization
    2
    Cons
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tikit features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cireson
    Year Founded
    2011
    HQ Location
    SAN DIEGO, US
    Twitter
    @teamcireson
    1,911 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
    Phone
    (855) 871-1232
Product Description
How are these determined?Information
This description is provided by the seller.

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem,

Users
No information available
Industries
No information available
Market Segment
  • 57% Enterprise
  • 43% Mid-Market
Tikit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Automation
2
Communication Efficiency
2
Customization
2
Cons
Missing Features
1
Tikit features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cireson
Year Founded
2011
HQ Location
SAN DIEGO, US
Twitter
@teamcireson
1,911 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Phone
(855) 871-1232
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop pr

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Web+Center features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Workflow
    Average: 8.7
    9.2
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1995
    HQ Location
    Los Altos, CA
    Twitter
    @InetSciences
    19 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop pr

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
Web+Center features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
7.8
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Year Founded
1995
HQ Location
Los Altos, CA
Twitter
@InetSciences
19 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Anywhere365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    3
    Features
    3
    Integrations
    3
    Easy Integrations
    2
    Cons
    Learning Curve
    4
    Complexity
    3
    Complex Usability
    3
    Difficult Setup
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Anywhere365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    ROTTERDAM, ZH
    Twitter
    @ANYWHERE365
    1,180 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    313 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

Users
No information available
Industries
No information available
Market Segment
  • 38% Enterprise
  • 38% Small-Business
Anywhere365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
3
Features
3
Integrations
3
Easy Integrations
2
Cons
Learning Curve
4
Complexity
3
Complex Usability
3
Difficult Setup
3
Steep Learning Curve
3
Anywhere365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Year Founded
2010
HQ Location
ROTTERDAM, ZH
Twitter
@ANYWHERE365
1,180 Twitter followers
LinkedIn® Page
www.linkedin.com
313 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Charla Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Features
    1
    Helpful
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Charla features and usability ratings that predict user satisfaction
    0.0
    No information available
    7.5
    Workflow
    Average: 8.7
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Charla
    Year Founded
    2021
    HQ Location
    Sheridan, Wyoming
    Twitter
    @getcharla
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage you

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Charla Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Features
1
Helpful
1
Cons
This product has not yet received any negative sentiments.
Charla features and usability ratings that predict user satisfaction
0.0
No information available
7.5
Workflow
Average: 8.7
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Charla
Year Founded
2021
HQ Location
Sheridan, Wyoming
Twitter
@getcharla
1 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • luminjo features and usability ratings that predict user satisfaction
    0.0
    No information available
    5.0
    Workflow
    Average: 8.7
    0.0
    No information available
    7.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Amiens, FR
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
luminjo features and usability ratings that predict user satisfaction
0.0
No information available
5.0
Workflow
Average: 8.7
0.0
No information available
7.5
Customer Portal
Average: 8.6
Seller Details
Year Founded
2006
HQ Location
Amiens, FR
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Entry Level Price:R$89.90
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Milvus TI features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Milvus
    HQ Location
    São Caetano do Sul, BR
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Milvus TI features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Milvus
HQ Location
São Caetano do Sul, BR
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Request Tracker features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2001
    HQ Location
    United States
    Twitter
    @bestpractical
    499 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 30% Mid-Market
Request Tracker features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2001
HQ Location
United States
Twitter
@bestpractical
499 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Shared Inbox by Canary is a tool designed to streamline team email management through Gmail integration, allowing for efficient tracking, assigning, and resolving of emails.
    • Reviewers appreciate the seamless Gmail integration, the ability to assign and share emails with a click, and the excellent customer support provided by the Canary team.
    • Users experienced occasional bugs or login/sync issues, a slight delay in assigning emails, and some found the pricing a bit steep for small teams and startups.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shared Inbox by Canary Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Unified Inbox
    11
    Useful
    11
    Collaboration
    9
    Communication
    9
    Cons
    Missing Features
    5
    Expensive
    4
    Usage Limitations
    4
    Chat Functionality
    3
    Cost
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shared Inbox by Canary features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    San Francisco, US
    Twitter
    @CanaryMailApp
    7,724 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Shared Inbox by Canary is a tool designed to streamline team email management through Gmail integration, allowing for efficient tracking, assigning, and resolving of emails.
  • Reviewers appreciate the seamless Gmail integration, the ability to assign and share emails with a click, and the excellent customer support provided by the Canary team.
  • Users experienced occasional bugs or login/sync issues, a slight delay in assigning emails, and some found the pricing a bit steep for small teams and startups.
Shared Inbox by Canary Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Unified Inbox
11
Useful
11
Collaboration
9
Communication
9
Cons
Missing Features
5
Expensive
4
Usage Limitations
4
Chat Functionality
3
Cost
3
Shared Inbox by Canary features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@CanaryMailApp
7,724 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. D

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SP Customer Service features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Penn Valley, California
    Twitter
    @SP_Marketplace
    618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. D

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
SP Customer Service features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2012
HQ Location
Penn Valley, California
Twitter
@SP_Marketplace
618 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 57% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yoizen Omnichannel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Easy Integrations
    1
    Efficiency
    1
    Features
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    YOIZEN
    Year Founded
    2010
    HQ Location
    Ciudad Autónoma de Buenos Aires (CABA) , Argentina
    Twitter
    @Yoizen
    339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 57% Enterprise
  • 29% Mid-Market
Yoizen Omnichannel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Easy Integrations
1
Efficiency
1
Features
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Limited Customization
1
Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
YOIZEN
Year Founded
2010
HQ Location
Ciudad Autónoma de Buenos Aires (CABA) , Argentina
Twitter
@Yoizen
339 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk, Ticketing and Support Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Artologik HelpDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Easy Communication
    1
    Cons
    Limited Customization
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Artologik HelpDesk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    6.1
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    6.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2004
    HQ Location
    Brooklyn, New York, United States
    Twitter
    @bsd
    79 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    190 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk, Ticketing and Support Software

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Artologik HelpDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Easy Communication
1
Cons
Limited Customization
1
Ticketing Issues
1
Artologik HelpDesk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
6.1
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
6.1
Customer Portal
Average: 8.6
Seller Details
Year Founded
2004
HQ Location
Brooklyn, New York, United States
Twitter
@bsd
79 Twitter followers
LinkedIn® Page
www.linkedin.com
190 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, He

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • eFACiLiTY Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Integrations
    5
    Intuitive
    5
    Easy Integrations
    4
    Flexibility
    4
    Cons
    Chat Issues
    1
    Complexity
    1
    Complex Procedures
    1
    Inefficiency
    1
    Insufficient Details
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • eFACiLiTY features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Coimbatore, Tamil Nadu
    Twitter
    @sierratecdotcom
    16 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, He

Users
No information available
Industries
No information available
Market Segment
  • 40% Small-Business
  • 33% Mid-Market
eFACiLiTY Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Integrations
5
Intuitive
5
Easy Integrations
4
Flexibility
4
Cons
Chat Issues
1
Complexity
1
Complex Procedures
1
Inefficiency
1
Insufficient Details
1
eFACiLiTY features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
1998
HQ Location
Coimbatore, Tamil Nadu
Twitter
@sierratecdotcom
16 Twitter followers
LinkedIn® Page
www.linkedin.com
204 employees on LinkedIn®
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Education Management
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Helpful
    8
    Customer Support
    7
    Efficiency
    7
    Time-saving
    7
    Cons
    Learning Curve
    4
    Expensive
    3
    Layout Issues
    3
    Steep Learning Curve
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Engageware features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,895 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Education Management
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Helpful
8
Customer Support
7
Efficiency
7
Time-saving
7
Cons
Learning Curve
4
Expensive
3
Layout Issues
3
Steep Learning Curve
3
Complexity
2
Engageware features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,895 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®