# SP Customer Service Reviews **Vendor:** SP Marketplace **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 ## About SP Customer Service SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal. Manage customers, products, and services throughout the customer life cycle. Measure success with Power BI Dashboards. ## SP Customer Service Reviews ### 1. A company with a vision for upgrading a robust customer service application. **Rating:** 4.0/5.0 stars **Reviewed by:** Benny V. | Purchase Manager at Bioscience Ltd, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about SP Customer Service?** We get the customized application as per our requirements. Has full futured customer service, MS Office, SharePoint etc, has a full range of customer support software application **What do you dislike about SP Customer Service?** Communication issues - cannot get an update, need to remind to get back to us ( Customer). They need to focus on customer care and provide them with timely replies. Need some proactivness from the agents. **What problems is SP Customer Service solving and how is that benefiting you?** Sharepoint & M office issues, It gives support for fixing bugs within the Sharepoint & MS office software. Yes mainly productive , and business have benefited because of some timely solution. ### 2. Straight-forward **Rating:** 5.0/5.0 stars **Reviewed by:** ANELISA N. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about SP Customer Service?** I like that it is very user-friendly and easy to use. I love the feature that tracks and manages support issues. **What do you dislike about SP Customer Service?** Sometimes it takes forever to load. There is nothing missing **What problems is SP Customer Service solving and how is that benefiting you?** Whenever customers are missing some refunds, we can check this, and it does not take several steps to resolve the issue. ### 3. Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about SP Customer Service?** It is an excellent option to build a platform for creating a collaborative work environment. The platform makes easier to give support and handle challenges / issues at the same time. **What do you dislike about SP Customer Service?** Lack of some integrations could make it even more powerful. **What problems is SP Customer Service solving and how is that benefiting you?** To improve the company processes and workflow to deliver results more efficiently. ### 4. Great tool for staying in touch with your clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about SP Customer Service?** They are perfect for a growing mid size company to begin actively managing their customers. **What do you dislike about SP Customer Service?** There are fears that it may not scale as our book of business is growing rapidly and seems like they are having trouble keeping up with our changes **What problems is SP Customer Service solving and how is that benefiting you?** Communication is the biggest problem we are solving with them. They have helped keep our customers in the know with our initiatives ## SP Customer Service Discussions - [What is SP Customer Service used for?](https://www.g2.com/discussions/what-is-sp-customer-service-used-for) - [View SP Customer Service pricing details and edition comparison](https://www.g2.com/products/sp-customer-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+14%3A13%3A17+-0500&secure%5Bsession_id%5D=8aad1761-2924-4e56-bec7-2a39ec7da208&secure%5Btoken%5D=59584d1fcdf154769c8ff99f8c7198d317c6fce72f9f679a2edd1ce0a0b59181&format=llm_user) ## SP Customer Service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top SP Customer Service Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,329 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews)