--- title: SP Customer Service Reviews meta_title: 'SP Customer Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SP Customer Service works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

SP Customer Service Reviews & Product Details

Profile Status

This profile is currently managed by SP Customer Service but has limited features.

Are you part of the SP Customer Service team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Top-Rated Alternatives

Salesforce Service Cloud
Salesforce Service Cloud
4.4/5(8,438)
Zoho Desk
Zoho Desk
4.4/5(7,989)
Zendesk for Customer Service
Zendesk for Customer Service
4.3/5(7,092)
Benny V.
BV
Benny V.
Purchase Manager at Bioscience Ltd
Small-Business (50 or fewer emp.)
"A company with a vision for upgrading a robust customer service application."
4/5
What do you like best about SP Customer Service?

We get the customized application as per our requirements. Has full-featured customer service, MS Office, SharePoint etc, has a full range of customer support software application. Review collected by and hosted on G2.com.

What do you dislike about SP Customer Service?

Communication issues - cannot get an update, need to remind to get back to us (Customer). They need to focus on customer care and provide them with timely replies. Need some proactiveness from the agents. Review collected by and hosted on G2.com.

ANELISA N.
AN
ANELISA N.
Customer Service Representative
Mid-Market (51-1000 emp.)
"Straight-forward"
5/5
What do you like best about SP Customer Service?

I like that it is very user-friendly and easy to use. I love the feature that tracks and manages support issues. Review collected by and hosted on G2.com.

What do you dislike about SP Customer Service?

Sometimes it takes forever to load. There is nothing missing Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Slack"
5/5
What do you like best about SP Customer Service?

It is an excellent option to build a platform for creating a collaborative work environment. The platform makes it easier to give support and handle challenges/issues at the same time. Review collected by and hosted on G2.com.

What do you dislike about SP Customer Service?

Lack of some integrations could make it even more powerful. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Great tool for staying in touch with your clients"
4/5
What do you like best about SP Customer Service?

They are perfect for a growing mid size company to begin actively managing their customers. Review collected by and hosted on G2.com.

What do you dislike about SP Customer Service?

There are fears that it may not scale as our book of business is growing rapidly and seems like they are having trouble keeping up with our changes Review collected by and hosted on G2.com.

There are not enough reviews of SP Customer Service for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(8,438)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
2
Zoho Desk Logo
Zoho Desk
4.4
(7,989)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
3
Zendesk for Customer Service Logo
Zendesk for Customer Service
4.3
(7,092)
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
4
Fin Logo
Fin
4.5
(3,919)
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
5
Freshdesk Logo
Freshdesk
4.4
(3,781)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
6
HubSpot Service Hub Logo
HubSpot Service Hub
4.4
(3,018)
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
7
Front Logo
Front
4.6
(2,515)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
8
JustCall Logo
JustCall
4.3
(2,395)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
9
Tidio Logo
Tidio
4.6
(1,962)
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
10
NICE CXone Logo
NICE CXone
4.3
(1,730)
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Show More

Questions about SP Customer Service? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is SP Customer Service used for?

0 Upvotes
0
Join the conversation
View all Discussions
Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Categories on G2
Explore More