--- title: Yoizen Omnichannel CX Platform Reviews meta\_title: 'Yoizen Omnichannel CX Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how Yoizen Omnichannel CX Platform works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Yoizen Omnichannel CX Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Yoizen Omnichannel CX Platform but has limited features. Are you part of the Yoizen Omnichannel CX Platform team? [Upgrade your plan](https://my.g2.com/yoizen-omnichannel-cx-platform/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels * * * Seller [YOIZEN](https://www.g2.com/sellers/yoizen) Discussions [Yoizen Omnichannel CX Platform Community](https://www.g2.com/products/yoizen-omnichannel-cx-platform/discuss) Solution Type All-in-One Overview by Marina Tricherri Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/yoizen-omnichannel-cx-platform/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Dixa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dixa") Dixa 4.2/5(391) ](https://www.g2.com/products/dixa/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/yoizen-omnichannel-cx-platform/competitors/alternatives) ## User Insights Average based on 28 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) CD Cinthia D. Supervisora Atención Digital Oil & Energy Enterprise (\> 1000 emp.) 9/2/2024 "A comprehensive tool to transform the customer experience" 5/5 What do you like best about Yoizen Omnichannel CX Platform? What truly distinguishes Yoizen is its ability to adapt to our specific business needs. The platform is intuitive and easy to use, even for those without advanced technical knowledge. Yoizen's support team is exceptionally proactive, always willing to collaborate so that we can maximize the use of the platform and explore new growth opportunities. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? The platform handles a large amount of valuable information and sometimes it can be a challenge to process it quickly. However, with time and dedication, we have managed to make the most of the data and KPIs it offers, which has allowed us to optimize our entire operation. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? Yoizen has been fundamental in our digitalization strategy, allowing us to offer a more agile and efficient customer service. The platform not only facilitates self-management by our customers but also significantly improves resolution rates compared to traditional methods, which is reflected in greater customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated MP Marcela P. Enterprise (\> 1000 emp.) 2/21/2024 "Sensitive platform for social media management, versatile and with potential to add integrations." 5/5 What do you like best about Yoizen Omnichannel CX Platform? The platform's potential to implement customer contact channels, centralizing administration and management from a single front. Agile, simple configurations that make its implementation a quick process. At the supervision level, the ability to manage resources efficiently and have a variety of reports for measuring efficiency and quality of service. Additionally, the flexibility to create integrations with other applications. The team's support is immediate, with responses in acceptable times; in addition to offering solutions for unforeseen issues in management. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? The limitation in being able to deepen the tracking of cases due to the use of HSM Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? The platform allows providing customers with a channel where self-management and personalized attention coexist. With developed integrations, it is possible to adapt the range of options according to the customer's profile. At the same time, enhance the performance of customer service teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ST Stefania T. Mid-Market (51-1000 emp.) 2/26/2024 "Omnichannel in one place" 4/5 What do you like best about Yoizen Omnichannel CX Platform? What I like the most is that I can have reports from all the channels we manage, which are more than 20. This information allows us to make decisions and improve day by day, ensuring a response time for each inquiry that comes through our channels. Reporting Priority response to negative messages Tags Assistance in technical support and good predisposition- Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? The cost is high, so we do not add more channels than we manage. Only have a 24-hour window for messages coming from Meta to respond. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? It resolves the issue of reporting and ensures that no message goes unanswered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 3/4/2024 "I found the perfect partner to transform my customer service channels" 4.5/5 What do you like best about Yoizen Omnichannel CX Platform? The support was always there, from when we started talking with the sales team, during the project where they helped me understand why I needed to have a Bot, and in the day-to-day with the support, who help me with the questions that arise. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? I am generally satisfied, it is a very comprehensive platform. Having so many options sometimes makes it difficult for me to resolve issues, but the support team has always helped me. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? We knew we had to get into the world of digital channels to reach the students, but we weren't sure how. Today, it is the main channel of engagement, where with simple bots we can automate the main inquiries and have our team handle the complex issues that require personal management. Yoizen organized us and doubled our satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Fermin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fermin M.") FM Fermin M. Product Owner Artificial Intelligence & Bots Enterprise (\> 1000 emp.) 2/28/2024 "Robust platform that accompanies you in your digitalization strategy and search for efficiency" 4.5/5 What do you like best about Yoizen Omnichannel CX Platform? Easy-to-use no-code platform that evolves alongside the market and the needs of customers practically in real time. It allows for generating efficiency through the use of different types of automations, integration with legacy systems, while also managing a very powerful ACD logic that in itself generates significant additional operational efficiency. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? One area for improvement could be the openness and granularity of native reporting. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? It allows us to quickly grow in the share of WhatsApp contact, simultaneously achieving net operational efficiency that leads to a reduction in telephone service costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated PL pablo l. Enterprise (\> 1000 emp.) 2/29/2024 "yoizen as a written channel platform" 4.5/5 What do you like best about Yoizen Omnichannel CX Platform? The experience of our representatives when conversing with the client through the platform, and the ability to view the entire previous historical conversation. The flexibility in using the possible messages and filters that you can adapt in your service queues. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? that to implement chat mode in WhatsApp, we have to do it for all the services connected to the number of that service and there is no implementation by specific service queue. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? resolve digital assisted attention (as a written point of contact channel through WhatsApp), and automatic attention links with the bots developed by Movistar Arg, and assisted attention on Telegram. Helping the digital adoption of our B2B clients, Corporations, and SMEs for Movistar Empresas Arg. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Agustina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agustina S.") AS Agustina S. Analista Sr CX & MKT Enterprise (\> 1000 emp.) 2/16/2024 "It gives you and your company the possibility to grow digitally with the best results" 5/5 What do you like best about Yoizen Omnichannel CX Platform? Ease of navigation, adaptability, usability. All Yoizen products can be used by people without specific technical knowledge. The projects to be undertaken are always possible, thanks to the support and assistance of the entire team they have, with great availability and willingness when it comes to developments and work. Always with energy and eagerness to take on new tasks and with motivation to continue growing in the digital field. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? Response times with a delay of two or three hours, but with an on-call line open 24 hours for specific urgent matters. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? Migration of in-person or telephone service to digital channels. Customer self-management without the need for human intervention, and service available every day, 24 hours for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Fabian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian M.") FM Fabian M. Jefe Call Center Mid-Market (51-1000 emp.) 3/6/2024 "Robustness and agility" 4.5/5 What do you like best about Yoizen Omnichannel CX Platform? The flexibility of the platform and the company manage to meet the needs that arise from the business. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? The amount of information handled by the platform is very large and processing it is sometimes complex. Over time, all the KPIs it reports come to be understood. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? Especially the automation of transactions with customers. The number of resolutions is higher than that of traditional IVRs with very good results in quality surveys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated MM María Luz M. Enterprise (\> 1000 emp.) 2/15/2024 "Accessible, adaptability, growth." 5/5 What do you like best about Yoizen Omnichannel CX Platform? Options to adapt the tool quickly to the need of the moment. Very intuitive for the user. Training and support. Possibility to reach different types of clients. Updating the platform versions. Key tool for the digital growth of any company. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? The platform doesn't have anything I don't like. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? Detect customer profiles through a CHAT for closing sales or solving problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated AP Alejandro P. Mid-Market (51-1000 emp.) 2/15/2024 "Teamwork" 4.5/5 What do you like best about Yoizen Omnichannel CX Platform? While the tool gives us the answer to our future, I value teamwork more. How we manage to stay up to date with the constantly developing usability of the channels and the changing needs of the business. Easy to use, easy to implement. Review collected by and hosted on G2.com. What do you dislike about Yoizen Omnichannel CX Platform? Nothing to highlight. The constant change dynamic is followed by the solutions. Review collected by and hosted on G2.com. What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you? Our demand is constant and diverse, we use this tool to provide solutions to clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/yoizen-omnichannel-cx-platform/pricing) ##### ##### Yoizen Omnichannel CX Platform Features Platform Customization Live chat Integrations Internal Use Customization Responses Customization Control Route To Human Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/yoizen-omnichannel-cx-platform/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What .NET IDE platforms are most trusted by operations and engineering teams based on user reviews?](https://www.g2.com/discussions/what-net-ide-platforms-are-most-trusted-by-operations-and-engineering-teams-based-on-user-reviews)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Which autonomous endpoint management platforms work well in a mixed Mac and Windows environment where consistent patching across both OS types is non-negotiable?](https://www.g2.com/discussions/which-autonomous-endpoint-management-platforms-work-well-in-a-mixed-mac-and-windows-environment-where-consistent-patching-across-both-os-types-is-non-negotiable) [What payment analytics software has the best real-time dashboards for tracking daily transaction metrics?](https://www.g2.com/discussions/what-payment-analytics-software-has-the-best-real-time-dashboards-for-tracking-daily-transaction-metrics)[Top Employer of Record software for small app development companies](https://www.g2.com/discussions/top-employer-of-record-software-for-small-app-development-companies)[Most efficient ID verification software for ecommerce sites](https://www.g2.com/discussions/most-efficient-id-verification-software-for-ecommerce-sites) [Show MoreShow Less](javascript:void(0);)