It's been two months since this profile received a new review

Tikit Reviews & Product Details

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

Seller

Cireson

Languages Supported

English

Product Description

A Microsoft 365 ticketing system that matures with your M365 adoption, Tikit is the ideal solution for your organization whether you’re an SMB or large organization. Tikit is adaptable to your business’ needs and works how your analysts prefer to work. Easily streamline your help desk operations using a tool you already invest in. With conversational ticketing build exclusively for Microsoft Teams, Tikit is your one-size-fits-all hub for work and collaboration.

Overview by

Danni Ball

Pricing

Pricing provided by Tikit.

Microsoft Teams Ticketing

Starting at $26.00

1 agent Per Year

Microsoft 365 Service Desk

Starting at $39.00

1 agent Per Year

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

4.3/5

(929)

View All Alternatives

Tikit Media

Tikit seamlessly integrates with Microsoft Teams, enabling you to create, update, resolve, and track tickets. Creating tickets for end users is simple as well, with simply right-clicking any Teams message to convert it into a ticket.

Tikit Demo - Integrate with Microsoft Entra

Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on. IT teams can instantly retrieve user details from Entra. With direct access to Intune inventory from Tikit, support agents can troubleshoot devices and take immediate action.

Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages AI and OpenAI on Azure to provide responses from preset answers, central repositories, or uploaded files.

Tikit Demo - Everything's Possible with Power Automate

Automated Workflows with Power Automate and Logic Apps Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding, ensuring a smooth transition for new hires and departing staff.

Tikit Demo - Power BI and Excel Reporting

Unlock Actionable Data with Power BI & Excel Reporting. Tikit provides advanced reporting capabilities, allowing IT teams to build customized dashboards that align with their organization’s KPIs and ITIL processes.

Tikit Reviews (7)

G2 reviews are authentic and verified.

Here's how.

Karim E.

IT Manager

Mid-Market (51-1000 emp.)

8/27/2024

"AN stgiaht forward tickign sytem that makes an huge impact"

5/5

What do you like best about Tikit?

Our company’s TiKit system is the backbone of our IT operations. The platform’s robust and flexible architecture allows for easy customization to meet our unique workflow needs. From SLA management to advanced reporting, this system handles it all with precision and reliability. One of the standout features is the dynamic dashboard, which provides a real-time overview of ticket statuses, workload distribution, and key performance indicators. The automation capabilities, such as allowing my end users to submit tikits with a few words are none that I have EVER seen in my 20 yrs exp. Highly recommended for any organization aiming to streamline its IT processes. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

Nothing, it is constantly improving. I am asking for feedback I am proud to be able to see this great system be built and enhanced everyday Review collected by and hosted on G2.com.

What problems is Tikit solving and how is that benefiting you?

The two enhancements that I'd like to see are the ability to change the assignee from the grid format, as well as enhancing and customizing the survey section so users can easily provide their feedback. This has been acknowledged by the ticket team and has been submitted for consideration for future enhancements. Review collected by and hosted on G2.com.

Matt S.

Director

Enterprise (> 1000 emp.)

8/3/2024

"A really good Service Desk product"

5/5

What do you like best about Tikit?

Makes support fun!

Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem.

Very easy to get set up. We were up and running within a couple of days.

We also really like working the Tikit team. Very responsive and supportive. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

There is nothing to really dislike about Tikit as we are very happy. Review collected by and hosted on G2.com.

What problems is Tikit solving and how is that benefiting you?

We had a very expensive ITSM solution from a well-known vendor. However, it was too complex and lacked the modern integration that Tikit provides.

Having a ticketing tool built inside Microsoft Teams is a big deal for our team. The biggest problem it solved was driving user adoption of solving their own tickets/problems. Review collected by and hosted on G2.com.

Mark C.

IT Manager

Mid-Market (51-1000 emp.)

7/30/2024

"Tikit transformed our Service Desk with it's Microsoft 365 integration"

5/5

What do you like best about Tikit?

As the title says, we use Microsoft Teams heavily and really value the seamless integration of users and IT to communicate. One of the best features is the Tikit Virtual Agent, where users can solve their own issues without contacting support. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

To be honest, there is nothing to dislike. We are very happy. Review collected by and hosted on G2.com.

Paul H.

IT Director

Enterprise (> 1000 emp.)

8/1/2024

"An excellent IT Service Management solution for the enterprise!"

5/5

What do you like best about Tikit?

Tikti is the real deal. We loved the right-click ticket from a Teams chat. We saw immediate value with all the other ITSM features, especially how customizable it is for multi-department use. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

Sadly, i do not have anything bad to say. Review collected by and hosted on G2.com.

Brett L.

IT Manager

Enterprise (> 1000 emp.)

8/6/2024

"A very solid Service Desk tool for IT and Human Resources"

5/5

What do you like best about Tikit?

Great user experience.

We love the integration to M365. Especially the Power Automate integration for workflows. This really helped our HR team and automate lots of onboarding/offboarding. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

Nothing but Microsoft should aquire Tikit! :) Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

7/29/2024

"Amazing Micrsoft ITSM service desk that works with Teams"

5/5

What do you like best about Tikit?

Enterprise ITSM features that work within Microsoft Teams, Power Automate and Power BI. Tikit also has great web experiences for the agent and end users. Also a great experience working with their team, super responsive and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

Company is younger, so some features we want are on their roadmap but are coming. It’s a balance as all of their Microsoft integrations are way ahead of the competition. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

8/5/2022

"Tikit review"

3/5

What do you like best about Tikit?

That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is connected Review collected by and hosted on G2.com.

What do you dislike about Tikit?

I feel like their escalation settings could be better. Some tickets need to be jumped to the front of the line and it's not as easy as it should be. Review collected by and hosted on G2.com.