--- title: Tikit Reviews meta_title: 'Tikit Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Tikit works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 7 scale: '5' date_modified: '2026-06-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Tikit Reviews **Vendor:** Cireson **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 7 ## About Tikit Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment. ## Tikit Pros & Cons **What users like:** - Users find Tikit's **customer support fun and responsive** , enhancing their overall experience with the platform. (3 reviews) - Users appreciate the **user-friendly interface** of Tikit, finding it easy to set up and integrate seamlessly. (3 reviews) - Users commend TiKit's **automation capabilities** , effortlessly streamlining IT processes and enhancing user experience. (2 reviews) - Users value the **seamless communication efficiency** of Tikit, enhancing collaboration and self-service support via integration with Teams. (2 reviews) - Users praise the **flexible customization** of Tikit, enabling tailored solutions for diverse organizational workflow needs. (2 reviews) - Integrations (2 reviews) - Customizability (1 reviews) - Dashboard Customization (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users note that while some **missing features** are on the roadmap, they anticipate their future availability. (1 reviews) ## Tikit Reviews ### 1. AN stgiaht forward tickign sytem that makes an huge impact **Rating:** 5.0/5.0 stars **Reviewed by:** Karim E. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Tikit?** Our company’s TiKit system is the backbone of our IT operations. The platform’s robust and flexible architecture allows for easy customization to meet our unique workflow needs. From SLA management to advanced reporting, this system handles it all with precision and reliability. One of the standout features is the dynamic dashboard, which provides a real-time overview of ticket statuses, workload distribution, and key performance indicators. The automation capabilities, such as allowing my end users to submit tikits with a few words are none that I have EVER seen in my 20 yrs exp. Highly recommended for any organization aiming to streamline its IT processes. **What do you dislike about Tikit?** Nothing, it is constantly improving. I am asking for feedback I am proud to be able to see this great system be built and enhanced everyday **What problems is Tikit solving and how is that benefiting you?** The two enhancements that I'd like to see are the ability to change the assignee from the grid format, as well as enhancing and customizing the survey section so users can easily provide their feedback. This has been acknowledged by the ticket team and has been submitted for consideration for future enhancements. ### 2. A really good Service Desk product **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Tikit?** Makes support fun! Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem. Very easy to get set up. We were up and running within a couple of days. We also really like working the Tikit team. Very responsive and supportive. **What do you dislike about Tikit?** There is nothing to really dislike about Tikit as we are very happy. **What problems is Tikit solving and how is that benefiting you?** We had a very expensive ITSM solution from a well-known vendor. However, it was too complex and lacked the modern integration that Tikit provides. Having a ticketing tool built inside Microsoft Teams is a big deal for our team. The biggest problem it solved was driving user adoption of solving their own tickets/problems. ### 3. Tikit transformed our Service Desk with it's Microsoft 365 integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Tikit?** As the title says, we use Microsoft Teams heavily and really value the seamless integration of users and IT to communicate. One of the best features is the Tikit Virtual Agent, where users can solve their own issues without contacting support. **What do you dislike about Tikit?** To be honest, there is nothing to dislike. We are very happy. **What problems is Tikit solving and how is that benefiting you?** Tikit solves repetition. Our users want to leverage Teams and not external self-service Portals. With Tikit being in Teams, all of the support features needed are direct. It saves countless steps and clicks to do the same tasks. ### 4. An excellent IT Service Management solution for the enterprise! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | IT Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Tikit?** Tikti is the real deal. We loved the right-click ticket from a Teams chat. We saw immediate value with all the other ITSM features, especially how customizable it is for multi-department use. **What do you dislike about Tikit?** Sadly, i do not have anything bad to say. **What problems is Tikit solving and how is that benefiting you?** Providing IT Support to employees. Allowing employees to submit tickets, troubleshoot issues, and ask general questions without having to use a self-service portal or calling support. Being to integrate all of the M365 products and get the most out of them. ### 5. A very solid Service Desk tool for IT and Human Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Brett L. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Tikit?** Great user experience. We love the integration to M365. Especially the Power Automate integration for workflows. This really helped our HR team and automate lots of onboarding/offboarding. **What do you dislike about Tikit?** Nothing but Microsoft should aquire Tikit! :) **What problems is Tikit solving and how is that benefiting you?** Poviding our employees with a more modern experience. Enhanced employee satisfaction. Less firefighting as employees can resolve their own issues. ### 6. Amazing Micrsoft ITSM service desk that works with Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Tikit?** Enterprise ITSM features that work within Microsoft Teams, Power Automate and Power BI. Tikit also has great web experiences for the agent and end users. Also a great experience working with their team, super responsive and knowledgeable. **What do you dislike about Tikit?** Company is younger, so some features we want are on their roadmap but are coming. It’s a balance as all of their Microsoft integrations are way ahead of the competition. **What problems is Tikit solving and how is that benefiting you?** Allowing for our users to easily create incidents or service requests, and manage business workflows, all accross an intuitive Microsoft Teams and web experience. ### 7. Tikit review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Tikit?** That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is connected **What do you dislike about Tikit?** I feel like their escalation settings could be better. Some tickets need to be jumped to the front of the line and it's not as easy as it should be. **What problems is Tikit solving and how is that benefiting you?** Keeping track of all tickets that haven't been solved throughout the business. Whether it's IT issues or other matters - [View Tikit pricing details and edition comparison](https://www.g2.com/products/cireson-tikit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+05%3A21%3A31+-0500&secure%5Bsession_id%5D=28c704fe-f32a-402e-add9-6ef9d97aa9b2&secure%5Btoken%5D=60a92234aeea5acb383a0771feb50924596b672f7f10de3cffe838f6f130bebd&format=llm_user) ## Tikit Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Reporting** - Dashboards - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Tikit Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,176 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews)