SupportBee
13 reviews
- 1 profiles
- 1 categories
Average star rating
4.1
Serving customers since
2010
SupportBee Reviews
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)Great Platform Overall, But the Text Editor Needs Improvement
I am so used to use SupportBee that I can not imagine different Platforms. I never worked with a different platform so it is difficult to say what I like.
MS
Maite S.
Small-Business (50 or fewer emp.)Easy Request Organization, but Search and Reporting Need Work
I like SupportBee's labeling and status management because they make it easier for me to categorize requests, track progress, and organize my workflow. Automated filtering helps me organize without manual work. I also found the initial setup easy.
TD
Verified User in Design
Small-Business (50 or fewer emp.)Great for Team Ticket Collaboration, but Reply Text Formatting Is Limited
I can collaborate with my team by responding to different tickets.
About
What is SupportBee?
SupportBee is a collaborative email support tool designed to help teams manage customer support emails efficiently. The platform allows businesses to organize, prioritize, and respond to customer inquiries seamlessly through a shared inbox. Features such as ticket management, team collaboration, reporting, and integrations with various third-party applications make it suitable for businesses looking to streamline their customer support processes. SupportBee's user-friendly interface and customizable workflows enhance team productivity and improve customer service experiences.
Details
Year Founded
2010
Website
supportbee.com