# luminjo Reviews **Vendor:** Agence Awelty **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.6/5.0 **Total Reviews:** 4 ## About luminjo Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents ## luminjo Reviews ### 1. Decent Ticket Management **Rating:** 3.5/5.0 stars **Reviewed by:** Sue S. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about luminjo?** Its a decent ticket management software. One plus is you can attach the files in tickets so that their is complete understanding of the issue **What do you dislike about luminjo?** Pricing is high compared to others in the market **What problems is luminjo solving and how is that benefiting you?** Ticket closure time is faster since there is transparency. I have used this product in the past and at that time it was really good. ### 2. Easy access and managing platform for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** alka b. | Merchandiser, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about luminjo?** Most helpful I'd say is the easy access. The dashboard provided is very helpful in managing the customer demands and handling issues. It also provides language opstions. **What do you dislike about luminjo?** The notifications do not work properly like the alerts and alarms . Also, the time zone management is a bit complicated. **What problems is luminjo solving and how is that benefiting you?** It is amazing in deploying the software as per the specialist. It is useful in every field that are related to customer service and satisfaction. It provides history of customer which really helps in tracking back the need of the same. ### 3. New way to answer all your customers question **Rating:** 3.5/5.0 stars **Reviewed by:** Jugnu G. | Assessor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about luminjo?** I like the most about this software is that it distribute the conversation according to agent specialization. **What do you dislike about luminjo?** This software doesn't auto reply to customers in there local language like someone knows Russian but not English **What problems is luminjo solving and how is that benefiting you?** It's read customer query and transfers those to there specialist in that case customer would not face difficulty in reaching the specialist of there query directly as well as no need to assign conversation software does automatically ### 4. Customer Ticket handling **Rating:** 3.5/5.0 stars **Reviewed by:** Yash J. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about luminjo?** We have been using calling software till now and were looking for a Ticket management tool. In Luminjo, there are many decent features like records of closed/canceled tickets. Secondly, Customers can attach the files in tickets for the agent's understanding of the issue. Moreover, other agents can be in Sync with others. They can see the availability of others. The ticket assignee feature is also helpful; the agent will be accountable for that particular ticket. **What do you dislike about luminjo?** In my view, Pricing is relatively high. There are other vendors as well, luminjo should offer more cost-effective plans. Secondly, there is no provision to send messages to another agent through luminjo Tool. Should be included. Moreover, there must be one separate admin portal for Managers to do governance of agents. It is missing. **What problems is luminjo solving and how is that benefiting you?** Using this SaaS application, we can see the historical records and analyze the trend. Also, the overhead of calling customers is reduced. The agents can show their productivity by Ticket closure count. ## luminjo Discussions - [What is luminjo used for?](https://www.g2.com/discussions/what-is-luminjo-used-for) - [View luminjo pricing details and edition comparison](https://www.g2.com/products/luminjo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+17%3A49%3A51+-0500&secure%5Bsession_id%5D=119cb12c-1a0d-4cb7-a643-a205ec0e8dc1&secure%5Btoken%5D=6236a9ede4d0d7868389ddfa17889c988f90d8f4a4b1ad2e5e6a6ee039b86e2c&format=llm_user) ## luminjo Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top luminjo Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews)