--- title: luminjo Reviews meta\_title: 'luminjo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how luminjo works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 4 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # luminjo Reviews & Product Details Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents * * * Seller [Agence Awelty](https://www.g2.com/sellers/agence-awelty) Discussions [luminjo Community](https://www.g2.com/products/luminjo/discuss) Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,886) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,056) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/luminjo/competitors/alternatives) ![Sue S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sue S.") SS Sue S. Director of Customer Success Mid-Market (51-1000 emp.) 7/4/2022 "Decent Ticket Management" 3.5/5 What do you like best about luminjo? Its a decent ticket management software. One plus is you can attach the files in tickets so that their is complete understanding of the issue Review collected by and hosted on G2.com. What do you dislike about luminjo? Pricing is high compared to others in the market Review collected by and hosted on G2.com. What problems is luminjo solving and how is that benefiting you? Ticket closure time is faster since there is transparency. I have used this product in the past and at that time it was really good. Review collected by and hosted on G2.com. Show More 7/17/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![alka b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "alka b.") AB alka b. Merchandiser Mid-Market (51-1000 emp.) 7/27/2022 "Easy access and managing platform for customer service" 4/5 What do you like best about luminjo? Most helpful I'd say is the easy access. The dashboard provided is very helpful in managing the customer demands and handling issues. It also provides language opstions. Review collected by and hosted on G2.com. What do you dislike about luminjo? The notifications do not work properly like the alerts and alarms . Also, the time zone management is a bit complicated. Review collected by and hosted on G2.com. What problems is luminjo solving and how is that benefiting you? It is amazing in deploying the software as per the specialist. It is useful in every field that are related to customer service and satisfaction. It provides history of customer which really helps in tracking back the need of the same. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jugnu G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jugnu G.") JG Jugnu G. Assessor Small-Business (50 or fewer emp.) 7/21/2022 "New way to answer all your customers question" 3.5/5 What do you like best about luminjo? I like the most about this software is that it distribute the conversation according to agent specialization. Review collected by and hosted on G2.com. What do you dislike about luminjo? This software doesn't auto reply to customers in there local language like someone knows Russian but not English Review collected by and hosted on G2.com. What problems is luminjo solving and how is that benefiting you? It's read customer query and transfers those to there specialist in that case customer would not face difficulty in reaching the specialist of there query directly as well as no need to assign conversation software does automatically Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yash J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yash J.") YJ Yash J. Assistant Manager Mid-Market (51-1000 emp.) 9/14/2021 "Customer Ticket handling" 3.5/5 What do you like best about luminjo? We have been using calling software till now and were looking for a Ticket management tool. In Luminjo, there are many decent features like records of closed/canceled tickets. Secondly, Customers can attach the files in tickets for the agent's understanding of the issue. Moreover, other agents can be in Sync with others. They can see the availability of others. The ticket assignee feature is also helpful; the agent will be accountable for that particular ticket. Review collected by and hosted on G2.com. What do you dislike about luminjo? In my view, Pricing is relatively high. There are other vendors as well, luminjo should offer more cost-effective plans. Secondly, there is no provision to send messages to another agent through luminjo Tool. Should be included. Moreover, there must be one separate admin portal for Managers to do governance of agents. It is missing. Review collected by and hosted on G2.com. What problems is luminjo solving and how is that benefiting you? Using this SaaS application, we can see the historical records and analyze the trend. Also, the overhead of calling customers is reduced. The agents can show their productivity by Ticket closure count. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of luminjo for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,886) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. 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It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 4 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,907) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 5 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,768) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. 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Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 8 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,509) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 9 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 10 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,961) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ## Questions about luminjo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about luminjo ](https://www.g2.com/products/luminjo/discussions/new) GU Guest User What is luminjo used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-luminjo-used-for) [ View all Discussions ](https://www.g2.com/products/luminjo/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/luminjo/pricing) ## Work at Agence Awelty? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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