[ Request... Reviews ](https://www.g2.com/products/request-tracker/reviews) [ Request... Reviews ](https://www.g2.com/products/request-tracker/reviews) # Request Tracker Pricing Overview [Editedit](https://my.g2.com/request-tracker/pricings) Free Trial Starter $25.00 1 User Per Month Per User, Per Month - 5 user minimum - Access to RT's full feature set - Unlimited External Users - 10GB secure storage - Community support Show More Business $35.00 1 User Per Month Per User, Per Month - 10 user minimum - Access to RT's full feature set - Unlimited External Users - 30GB secure storage - Email support - 7-day backups - Custom domain Show More Growth $45.00 1 User Per Month Per User Per Month - 25 user minimum - Access to RT's full feature set - Unlimited External Users - 75GB secure storage - Email and Chat support - 14-day backups - Custom domain - SSO Show More Enterprise $105.00 1 User Per Month Per User, Per Month - 25 user minimum - Access to RT's full feature set - Unlimited External Users - 1TB+ secure storage - Email and chat support - 14-day backups - Custom domain - SSO - Data residency options - Data redundancy with automatic failover - Development environment Show More Request Tracker (RT) offers flexible, affordable pricing designed for teams of any size. Our Starter hosting plan begins at $15 per user per month (5-user minimum), with options that scale to larger organizations and enterprise environments. All plans include RT’s full ticketing and workflow capabilities, email integration, automation, dashboards, and unlimited external requesters. Advanced plans add enhanced support, higher storage, SSO, and dedicated environments. RT is also available as an open-source solution for on-premise deployment at no cost, with optional paid support and consulting services from Best Practical Solutions. Request Tracker has 4 pricing editions, from $25 to $105. A free trial of Request Tracker is also available. Look at different pricing editions below and see what edition and features meet your budget and needs. Pricing information for Request Tracker is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Request Tracker must be conducted with the seller. Pricing information was last updated on October 24, 2025 Show More Download complete pricing list[DownloadDownload now](#) [ ![SparrowDesk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_113200bf7c350c93368679da697122e4/sparrowdesk.png "SparrowDesk") Sponsored SparrowDesk 4.6/5 (11) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira") Jira 4.3/5 (7,498) ](https://www.g2.com/products/jira/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,595) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/request-tracker/competitors/alternatives) ## Request Tracker Alternatives Pricing The following is a quick overview of editions offered by other [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) | ![Jira](https://images.g2crowd.com/uploads/product/image/small_square/small_square_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg) [Jira](https://www.g2.com/products/jira/reviews) ##### Free | Free10 Users Per Month | Free forever for 10 users - Unlimited goals, projects, tasks, and forms - Backlog, list, board, timeline, calendar, and summary views - Reports and dashboards - 100 automation rule runs per month - 2 GB of storage - Support from Atlassian Community - Up to 10 users [Show More](javascript:void(0);) | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | Various alternatives pricing & plans Free Trial Pricing information for the above various Request Tracker alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Request Tracker Pricing Reviews (1) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 12/19/2023 More Options - "Easy to use" 4.5/5 What do you like best about Request Tracker? Request trackers can provide valuable data and insights that can help organizations make better decisions about their resources and processes.Request trackers can help organizations streamline their workflow by automating tasks for me. Review collected by and hosted on G2.com. What do you dislike about Request Tracker? Request trackers handle sensitive information, so data security and privacy must be a top priority. So therefore I have to make sure that we are pritecting other people's privacy while using it. Which can be costly if you are looking for really good privacy protectors. Review collected by and hosted on G2.com. What problems is Request Tracker solving and how is that benefiting you? It is helping with organization and being effective to fix bugs. Set priorities for bug fixes based on severity, impact, and urgency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite Request Tracker Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira 4.3/5 (7,842) [ Compare Now ](https://www.g2.com/compare/jira-vs-request-tracker) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "Product Avatar Image") osTicket 4.4/5 (44) [ Compare Now ](https://www.g2.com/compare/request-tracker-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0157ad1d37fb7147926dce08353419c5/otrs.png "Product Avatar Image") OTRS 4.4/5 (38) [ Compare Now ](https://www.g2.com/compare/otrs-vs-request-tracker) ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk)[ Bug Tracking ](https://www.g2.com/categories/bug-tracking)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox) [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Incident Management ](https://www.g2.com/categories/incident-management)[ Service Desk ](https://www.g2.com/categories/service-desk) Show More ##### Explore More [ How does SolarWinds Database Observability perform in terms of analytics depth and total cost of ownership? ](https://www.g2.com/discussions/how-does-solarwinds-database-observability-perform-in-terms-of-analytics-depth-and-total-cost-of-ownership)[ What are top video conference software for remote teams ](https://www.g2.com/discussions/top-video-conference-software-for-remote-teams-what-are-your-best-picks)[ EDI tools with best customer support ](https://www.g2.com/discussions/which-edi-tools-have-the-best-customer-support) [ Best container monitoring solutions for hybrid cloud deployments ](https://www.g2.com/discussions/best-container-monitoring-solutions-for-hybrid-cloud-deployments)[ Best job search sites for tech professionals ](https://www.g2.com/discussions/what-are-the-best-job-search-sites-for-tech-professionals)[ What platform provides detailed vulnerability reporting and analytics? ](https://www.g2.com/discussions/what-platform-provides-detailed-vulnerability-reporting-and-analytics) Show More [ How does SolarWinds Database Observability perform in terms of analytics depth and total cost of ownership? ](https://www.g2.com/discussions/how-does-solarwinds-database-observability-perform-in-terms-of-analytics-depth-and-total-cost-of-ownership)[ What are top video conference software for remote teams ](https://www.g2.com/discussions/top-video-conference-software-for-remote-teams-what-are-your-best-picks)[ EDI tools with best customer support ](https://www.g2.com/discussions/which-edi-tools-have-the-best-customer-support) [ Best container monitoring solutions for hybrid cloud deployments ](https://www.g2.com/discussions/best-container-monitoring-solutions-for-hybrid-cloud-deployments)[ Best job search sites for tech professionals ](https://www.g2.com/discussions/what-are-the-best-job-search-sites-for-tech-professionals)[ What platform provides detailed vulnerability reporting and analytics? ](https://www.g2.com/discussions/what-platform-provides-detailed-vulnerability-reporting-and-analytics)