[ Request... Reviews ](https://www.g2.com/products/request-tracker/reviews) [ Request... Reviews ](https://www.g2.com/products/request-tracker/reviews) # Request Tracker Pricing Overview [Editedit](https://my.g2.com/request-tracker/pricings) Free Trial ## Request Tracker Pricing Key Insights Last updated on Jul 29, 2026 * * * Request Tracker offers **4 pricing editions** , starting from **$25** to **$105**. Request Tracker pricing tiers are designed to support different usage levels and team sizes. Request Tracker also offers a **free trial**. Compare the Request Tracker pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Best Practical** for **custom pricing**. * * * Starter — $25 / 1 User Per Month Business — $35 / 1 User Per Month Growth — $45 / 1 User Per Month Enterprise — $105 / 1 User Per Month Rated 3.8 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Starter $25.00 1 User Per Month Per User, Per Month - 5 user minimum - Access to RT's full feature set - Unlimited External Users - 10GB secure storage - Community support Show More Business $35.00 1 User Per Month Per User, Per Month - 10 user minimum - Access to RT's full feature set - Unlimited External Users - 30GB secure storage - Email support - 7-day backups - Custom domain Show More Growth $45.00 1 User Per Month Per User Per Month - 25 user minimum - Access to RT's full feature set - Unlimited External Users - 75GB secure storage - Email and Chat support - 14-day backups - Custom domain - SSO Show More Enterprise $105.00 1 User Per Month Per User, Per Month - 25 user minimum - Access to RT's full feature set - Unlimited External Users - 1TB+ secure storage - Email and chat support - 14-day backups - Custom domain - SSO - Data residency options - Data redundancy with automatic failover - Development environment Show More Request Tracker (RT) offers flexible, affordable pricing designed for teams of any size. Our Starter hosting plan begins at $15 per user per month (5-user minimum), with options that scale to larger organizations and enterprise environments. All plans include RT’s full ticketing and workflow capabilities, email integration, automation, dashboards, and unlimited external requesters. Advanced plans add enhanced support, higher storage, SSO, and dedicated environments. RT is also available as an open-source solution for on-premise deployment at no cost, with optional paid support and consulting services from Best Practical Solutions. Pricing information for Request Tracker is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Request Tracker must be conducted with the seller. Pricing information was last updated on October 24, 2025 Show More Download complete pricing list[DownloadDownload now](#) ## Request Tracker Pricing FAQs Generated using AI Is Request Tracker free, or does it offer a free trial? Request Tracker does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Request Tracker cost in 2026? According to G2 data, Request Tracker pricing in 2026 starts at $25.00 and can reach $105.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Best Practical's official pricing page for the most current details. Who is Request Tracker pricing best suited for? Request Tracker's pricing is best suited for IT and technical operations teams across small business to enterprise segments. G2 reviewers from computer and network security and computer software industries rate it highly, making the Starter and Business tiers natural fits for technical small businesses needing full-featured bug and request tracking at controlled cost. Mid-market IT teams benefit from the Growth tier's SSO and expanded storage. Enterprise reviewers in banking, higher education, and oil and energy leverage the $105.00/month tier for redundancy and data residency. G2 reviews of Request Tracker consistently highlight its value for service desk, incident management, and CPAN-based development workflows over design-forward alternatives. What are the key differences between the free and paid versions of Request Tracker? Request Tracker offers no permanent free tier, but a free trial is available for evaluating capabilities before committing. Request Tracker's paid plans start at $25.00/month per user on the Starter tier, unlocking the full feature set, unlimited external users, and 10GB storage with community support. Upgrading to Business ($35.00/month) adds email support, 7-day backups, and a custom domain. Growth ($45.00/month) introduces SSO and chat support. Request Tracker's Enterprise tier at $105.00/month adds data residency, automatic failover, and a development environment. G2 reviewers highlight email integration, custom dashboards, and automation via scrips as core paid capabilities unavailable during trial-only access. Is Request Tracker considered good value for its pricing? G2 reviewers rate Request Tracker at 4.5/5 on average, suggesting solid satisfaction relative to pricing. At $25.00/month per user with a 5-user minimum, the Starter tier runs $125/month minimum, which G2 users in small business segments find reasonable given the full feature set access at every tier. Enterprise reviewers flag the dated UI and lack of version control integration as gaps versus competitors like ServiceNow and GitHub Issues, which tempers value perception at higher price points. The $105.00/month Enterprise tier's data residency and failover features justify cost for regulated industries like banking and security. Overall, Request Tracker's pricing delivers strong value for IT and technical teams prioritizing automation and auditability over modern UI. ## Top-Rated Alternatives [ ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira") Jira 4.3/5(7,939) ](https://www.g2.com/products/jira/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,762) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,035) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/request-tracker/competitors/alternatives) ## Request Tracker Alternatives Pricing The following is a quick overview of editions offered by other [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) | Product | Price | Features | | --- | --- | --- | | ![Jira](https://images.g2crowd.com/uploads/product/image/small_square/small_square_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg)[Jira](https://www.g2.com/products/jira/reviews) Free | Free10 Users Per Month | Free forever for 10 users Unlimited goals, projects, tasks, and forms Backlog, list, board, timeline, calendar, and summary views Reports and dashboards 100 automation rule runs per month 2 GB of storage Support from Atlassian Community Up to 10 users | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png)[Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | Various alternatives pricing & plans Free Trial Pricing information for the above various Request Tracker alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Request Tracker Pricing Reviews (1) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 12/19/2023 "Easy to use" 4.5/5 What do you like best about Request Tracker? Request trackers can provide valuable data and insights that can help organizations make better decisions about their resources and processes.Request trackers can help organizations streamline their workflow by automating tasks for me. Review collected by and hosted on G2.com. What do you dislike about Request Tracker? Request trackers handle sensitive information, so data security and privacy must be a top priority. So therefore I have to make sure that we are pritecting other people's privacy while using it. Which can be costly if you are looking for really good privacy protectors. Review collected by and hosted on G2.com. What problems is Request Tracker solving and how is that benefiting you? It is helping with organization and being effective to fix bugs. Set priorities for bug fixes based on severity, impact, and urgency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite Request Tracker Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira 4.3/5(7,939) [ Compare Now ](https://www.g2.com/compare/jira-vs-request-tracker) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "Product Avatar Image") osTicket 4.4/5(45) [ Compare Now ](https://www.g2.com/compare/request-tracker-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0157ad1d37fb7147926dce08353419c5/otrs.png "Product Avatar Image") OTRS 4.4/5(38) [ Compare Now ](https://www.g2.com/compare/otrs-vs-request-tracker) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Help Desk](https://www.g2.com/categories/help-desk)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which application shielding tools scale seamlessly across enterprise mobile apps handling high transaction volumes without performance bottlenecks?](https://www.g2.com/discussions/which-application-shielding-tools-scale-seamlessly-across-enterprise-mobile-apps-handling-high-transaction-volumes-without-performance-bottlenecks)[Top platforms for integrating content creation with CMS](https://www.g2.com/discussions/recommendations-for-the-best-platforms-for-integrating-content-creation-with-cms)[What software provides the most advanced client communication features?](https://www.g2.com/discussions/what-software-provides-the-most-advanced-client-communication-features) [Which file recovery software has proven security compliance and data protection features without disrupting existing workflows?](https://www.g2.com/discussions/which-file-recovery-software-has-proven-security-compliance-and-data-protection-features-without-disrupting-existing-workflows)[Is a dedicated retail media platform worth it for a small brand managing Amazon ads?](https://www.g2.com/discussions/is-a-dedicated-retail-media-platform-worth-it-for-a-small-brand-managing-amazon-ads)[Which handwritten notes services have the strongest customer support and implementation assistance?](https://www.g2.com/discussions/which-handwritten-notes-services-have-the-strongest-customer-support-and-implementation-assistance) [Show MoreShow Less](javascript:void(0);)