Request Tracker Pricing Overview

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Free Trial

Starter

$25.00

1 User Per Month

Per User, Per Month

Business

$35.00

1 User Per Month

Per User, Per Month

Growth

$45.00

1 User Per Month

Per User Per Month

Enterprise

$105.00

1 User Per Month

Per User, Per Month

Request Tracker (RT) offers flexible, affordable pricing designed for teams of any size. Our Starter hosting plan begins at $15 per user per month (5-user minimum), with options that scale to larger organizations and enterprise environments.

All plans include RT’s full ticketing and workflow capabilities, email integration, automation, dashboards, and unlimited external requesters. Advanced plans add enhanced support, higher storage, SSO, and dedicated environments.

RT is also available as an open-source solution for on-premise deployment at no cost, with optional paid support and consulting services from Best Practical Solutions.

Request Tracker has 4 pricing editions, from $25 to $105. A free trial of Request Tracker is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Request Tracker is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Request Tracker must be conducted with the seller.

Pricing information was last updated on October 24, 2025

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Top-Rated Alternatives

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Request Tracker Alternatives Pricing

The following is a quick overview of editions offered by other Bug Tracking Software

Jira Free	Free10 Users Per Month	Free forever for 10 users Unlimited goals, projects, tasks, and forms Backlog, list, board, timeline, calendar, and summary views Reports and dashboards 100 automation rule runs per month 2 GB of storage Support from Atlassian Community Up to 10 users Show More
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Request Tracker alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Request Tracker Pricing Reviews

(1)

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

12/19/2023

"Easy to use"

4.5/5

What do you like best about Request Tracker?

Request trackers can provide valuable data and insights that can help organizations make better decisions about their resources and processes.Request trackers can help organizations streamline their workflow by automating tasks for me. Review collected by and hosted on G2.com.

What do you dislike about Request Tracker?

Request trackers handle sensitive information, so data security and privacy must be a top priority. So therefore I have to make sure that we are pritecting other people's privacy while using it. Which can be costly if you are looking for really good privacy protectors. Review collected by and hosted on G2.com.