Request Tracker Pricing Overview

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Request Tracker Pricing Key Insights

Last updated on Jul 29, 2026

Request Tracker offers 4 pricing editions, starting from $25 to $105. Request Tracker pricing tiers are designed to support different usage levels and team sizes. Request Tracker also offers a free trial. Compare the Request Tracker pricing table below to figure out the best fit for your needs. Some plans may require you to contact Best Practical for custom pricing.

Starter — $25 / 1 User Per Month

Business — $35 / 1 User Per Month

Growth — $45 / 1 User Per Month

Enterprise — $105 / 1 User Per Month

Rated 3.8 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Starter

$25.00

1 User Per Month

Per User, Per Month

Business

$35.00

1 User Per Month

Per User, Per Month

Growth

$45.00

1 User Per Month

Per User Per Month

Enterprise

$105.00

1 User Per Month

Per User, Per Month

Request Tracker (RT) offers flexible, affordable pricing designed for teams of any size. Our Starter hosting plan begins at $15 per user per month (5-user minimum), with options that scale to larger organizations and enterprise environments.

All plans include RT’s full ticketing and workflow capabilities, email integration, automation, dashboards, and unlimited external requesters. Advanced plans add enhanced support, higher storage, SSO, and dedicated environments.

RT is also available as an open-source solution for on-premise deployment at no cost, with optional paid support and consulting services from Best Practical Solutions.

Pricing information for Request Tracker is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Request Tracker must be conducted with the seller.

Pricing information was last updated on October 24, 2025

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Request Tracker Alternatives Pricing

The following is a quick overview of editions offered by other Bug Tracking Software

Product	Price	Features
Jira Free	Free10 Users Per Month	Free forever for 10 users Unlimited goals, projects, tasks, and forms Backlog, list, board, timeline, calendar, and summary views Reports and dashboards 100 automation rule runs per month 2 GB of storage Support from Atlassian Community Up to 10 users
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Jira Service Management Free	0/agent/month	For small teams starting with a service desk. Up to 3 agents for free.

Various alternatives pricing & plans

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Pricing information for the above various Request Tracker alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

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