--- title: Web+Center Reviews meta_title: 'Web+Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Web+Center works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 21 scale: '5' date_modified: '2026-05-05' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Web+Center Reviews **Vendor:** Internet Software Sciences **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 21 ## About Web+Center What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head. ## Web+Center Reviews ### 1. New functions **Rating:** 3.5/5.0 stars **Reviewed by:** Sandra M. | Free Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Web+Center?** 1. Free Code 2. Run on GNU Linux and Windows 3. Customer support **What do you dislike about Web+Center?** 1. Very high license cost 2. Integrate new user system **Recommendations to others considering Web+Center:** Control options **What problems is Web+Center solving and how is that benefiting you?** Support from the Internet to other users, access control, and stable system. ### 2. Web support **Rating:** 3.5/5.0 stars **Reviewed by:** Rebeca L. | Free software development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Web+Center?** Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local server. **What do you dislike about Web+Center?** High cost for extra integration service, requires constant maintenance. **Recommendations to others considering Web+Center:** Open source for functions on different devices **What problems is Web+Center solving and how is that benefiting you?** Support for users with a device connected to the Internet, web browser. ### 3. Web+Center **Rating:** 5.0/5.0 stars **Reviewed by:** Rich D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Web+Center?** Was able to host on my own server. Simple to understand and able to do some personal configuration. **What do you dislike about Web+Center?** Would have like a little easier customer import system. **Recommendations to others considering Web+Center:** As I said previously I will use it again should I decide to host my own website. Worked well for call tracking and project management. **What problems is Web+Center solving and how is that benefiting you?** Worked well for call tracking for me. Ability of customer and myself to update issue information without a phone call. Will use it again if I choose to host my own server. ### 4. It works well! **Rating:** 4.5/5.0 stars **Reviewed by:** Dakota M. | IT Helpdesk Technician, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Web+Center?** Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues. **What do you dislike about Web+Center?** The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more narrowed down. **Recommendations to others considering Web+Center:** The price is great for a low amount of users; however, it gets relatively more expensive to have multiple users **What problems is Web+Center solving and how is that benefiting you?** We use Web+Center for issue tracking. Whenever we have a call or issue, it is noted in Tech+Center. Makes it easy to find solutions to problems when they have happened before. Also great to show what work has gotten done in a given day. ### 5. Web+Center is a great, customizable web-based app. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. | Manager, IT Department, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Web+Center?** The support is the best! It has great customization capability, LDAP security capability, ODBC connectivity if you want to expand you reporting capability. **What do you dislike about Web+Center?** Some might not like the need for some ASP programming to customize, but instructions are pretty clear for those who have little or no knowledge in the language, and the support is excellent. They will help you. **What problems is Web+Center solving and how is that benefiting you?** We have three licenses. Web-Center is used for our major IT jobs and requests. It helps us to organize and prioritize our future and on-going IT workload for three companies (foundries.). ### 6. This has greatly helped with tracking customer issues for a one man business. **Rating:** 4.0/5.0 stars **Reviewed by:** Rich D. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2016 **What do you like best about Web+Center?** I am a single man shop. Tech center really helps with issue tracking. **What do you dislike about Web+Center?** At this time I am finding nothing that I dislike. I might have a few suggestions for additions. **Recommendations to others considering Web+Center:** All I can say is it works for me. Install was fairly simple as was configuration. To install on premise you will need someone who has some experience IIS, and maybe a little database experience but all in all install instructions were well written and easy to follow. **What problems is Web+Center solving and how is that benefiting you?** I work with small business computers and residential computer customers. This allows me to look back and see if this issue is related to prior issues. ### 7. Easiest Tech Support/Asset Management Tool Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael O. | Director, Information Technology and Donor Services, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2016 **What do you like best about Web+Center?** Been using ISS Web+Center for more than 10 years. It just gets better and better. Easy to use, great collaboration tool for techs to customers. Asset Management made very easy for Techs. ISS Web+Center support is AWESOME too! **What do you dislike about Web+Center?** The only thing I would say is a dislike, is well.... for the price and features, I'd say there isn't anything to dislike about Web+Center **What problems is Web+Center solving and how is that benefiting you?** Ability to track cases and not use my email for support. Staff realize that by sending a support case is better then sending me email, They get lost in the shuffle. ### 8. Web+Center review from a non-sysadmin "users" perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Monica S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2016 **What do you like best about Web+Center?** I have used the Web+ Center software for a few years now in a office support role, working for a small IT consulting company. The software is simple, reliable and always works. I never have problems with it where I need to bother anyone in the office to figure anything out. The tech guy in the office has been able to customize the software to give it a more personal feel for the company (our own logo, etc.). Unlike other pieces of software, I never have to wait when updating, submitting or transferring a ticket. **What do you dislike about Web+Center?** The user interface is more on the plain side and maybe isn't the most pretty system I've ever used, but then again, those flashy systems seem to be the ones where there are more issues and things go slower in general. I'll take the simple, reliable workhorse any day! **Recommendations to others considering Web+Center:** Everyone should try to look at a few different software packages to make the best decision about what to go with. I've used different systems in previous roles and they were either too complicated or too slow. Web+Center's strong suit is it's simplicity. It isn't an overly complex package which makes it reliable and fast. Sometimes flashy isn't always best, go for reliable as that's the most important thing when you depend on a piece of business software daily. **What problems is Web+Center solving and how is that benefiting you?** I use the product to help enter case notes for our techs, handle the billing for customers and keep track of assets. ### 9. Loved how Basecamp kept everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Web+Center?** One place I could find everyone's edits and feedback **What do you dislike about Web+Center?** Sometimes a lot to review but necessary evil **What problems is Web+Center solving and how is that benefiting you?** Coordination, deadline efficiency ### 10. The Only Heldesk to Bend to your Will **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun Z. | IT Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2015 **What do you like best about Web+Center?** I Like the Fact that you can Customize the help desk to your needs and that fact its not heavy coding that is required to make the changes. The Assets Assignment is also a create tool in the system. I also like the fact that you can simple backup the database by just making a copy. **What do you dislike about Web+Center?** The reports page has no customization and difficult to manage. Also changing of the colour of the system is also difficult. **Recommendations to others considering Web+Center:** I would recommend this product to any IT Administrator. The ease of setup and the amount of functions you can customize makes this application very useful. It is also very light on resources so can be setup practically on any machine or server I have also received AWESOME support even though im only using the Free Version Thank you Web+Centre **What problems is Web+Center solving and how is that benefiting you?** I am Using the Help desk as a full management system for the IT department. I manage Assets,Tickets and make use of the customer login for both browser and mobile The benefit of the Product to my department is the fact that the system does not require a lot of training in terms of administration and implementation. Once you enable the email to case feature the system becomes very user friendly ### 11. Web+Center is a Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffery C. | IT Director, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2015 **What do you like best about Web+Center?** One of the greatest features is that the software package is fully functional from the initial installation. Due to the fact that it is written in ASP, customization is very easy for anyone who has performed web programming. Ticketing, asset inventory control, projects where you can bind multiple tickets under a common location and complete customer database are just a few items that included. Overall the software is fantastic. **What do you dislike about Web+Center?** I don't believe I can honestly say there is much of anything I do not like. **Recommendations to others considering Web+Center:** Installation is very easy following the detail installation instructions from Internet Software Sciences. You can simply grab a Windows machine and have it up and running within an hour. If you're looking for a feature rich software package that is easy to setup and configure. Download Web+Center! **What problems is Web+Center solving and how is that benefiting you?** We use Web+Center as an IT department ticketing system. From the beginning it was discovered we would take the amount of time a technician is working each day, we can maintain a history of work performed and report generation is a snap. This software have made our life easier and more organized. ### 12. I have had nothing but great experiences with ISS's helpdesk. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael F. | IT System Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2015 **What do you like best about Web+Center?** Very simple to customize and great support from Scott and staff at ISS. **What do you dislike about Web+Center?** It's really not fancy looking but for the price who cares. **Recommendations to others considering Web+Center:** Great product with great support. If you like to fully customize your ticket system then this is the way to go. **What problems is Web+Center solving and how is that benefiting you?** We use 3 different installs of this ticketing system for IT, equipment maintenance, and residential maintenance. This has sped up process in all three fields tremendously. My company is now able to trend and get all sorts of great data from the systems. Maintenance men are able to get to the houses quicker to repair items, maintenance is able to get to equipment quicker and access logs to the machine to see what issues have been reported before. ### 13. Great growth tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jason B. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2015 **What do you like best about Web+Center?** I really like the simple layout, the load times for pages, and the flexibility of adding custom fields as needed. It tracks time spent on an individual task basis, wrapping up based on case. The database is open, which allows me to create custom invoicing and reporting tools using Access and Excel. We'll soon be using the customer facing site for direct customer input. **What do you dislike about Web+Center?** The only knock is that it's not the prettiest looking website out there, but I gladly give up looks for functionality. **Recommendations to others considering Web+Center:** Get a static IP and you're good to go. **What problems is Web+Center solving and how is that benefiting you?** Tracking time became so much easier, and billing took a whole lot less time. ### 14. Flexible and well-suited to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jim C. | Director of Information Technology - User Services and Security, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2015 **What do you like best about Web+Center?** Flexible to customize, easy to use, and rich in features. Being able to tie asset management into helpdesk ticketing is excellent. **What do you dislike about Web+Center?** Written in Microsoft Active Server Pages, which is very robust and flexible, but somewhat outdated. **Recommendations to others considering Web+Center:** Worth a look. The developer is easy to work with and offers a wide range of customization and support. **What problems is Web+Center solving and how is that benefiting you?** This product allowed us to get a handle on our asset management challenges while increasing our customer service ratings in service excellence. ### 15. Awsome with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Ernie C. | SR System Administrator, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2015 **What do you like best about Web+Center?** I like that you can customize it and it is simple to use and setup **What do you dislike about Web+Center?** I found it to be fine for what we need so no dislikes **Recommendations to others considering Web+Center:** Try it , Simple to load and will even work on a desktop for testing **What problems is Web+Center solving and how is that benefiting you?** We where able to convert one install to a purchasing center ### 16. A Great Helpdesk Application! **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry A. | IT Manager / Systems Administrator, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Web+Center?** It is compatible with desktop and mobile devices. **What do you dislike about Web+Center?** I can't think of anything that I dislike about this product. **Recommendations to others considering Web+Center:** Be sure to take advantage of the mobile capabilities including text alerts. **What problems is Web+Center solving and how is that benefiting you?** We are using the ISS Web+Center to track both IT and maintenance related issues and projects. ### 17. Good Product but not the best interface **Rating:** 2.5/5.0 stars **Reviewed by:** Casey W. | Florist/Event Planner/Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2015 **What do you like best about Web+Center?** It works well. You can always count on it. **What do you dislike about Web+Center?** The user interface is difficult to understand and the data fields are confusing. **Recommendations to others considering Web+Center:** N/A **What problems is Web+Center solving and how is that benefiting you?** We are using the system to track tech progress on customers. We're starting to see reduced resolution times, but the techs have a hard time using the system. ### 18. A great value, Help Desk, Asset Tracker, Property Management tool, and simple CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2015 **What do you like best about Web+Center?** Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT controlled assets, tracking of property management issues, users tracking as it relates to the assets and a knowledge base of solutions. 1. Flexibility: Is probably the key feature we had it up and running very quickly out of the box and since then have easily customized it to our uses. We are able to effectively use it on a variety of platforms. 2. Reliability: We have used it for approximately six years and it has worked flawlessly, and is stable 3. Communication from the publisher, ISS is constantly improving the software, and has a news letter that comes out monthly or so with hints on using the software, features on other users setups and notification on improvements. Scott is very open to user input and opinion he is available and responsive to suggestions and other input, ISS proactively seeks user guidance. 4. Value, after an extensive review of helpdesk software, I found the ISS product provided the most features and flexibility for me for the price by a long way. 5. Easy user use hence buy in by the users. 6. Easy integration with other systems, Web+Center uses LDAP so I am able to link into my Active Directory database.. Email integration works well for me. 7. Support any time I have had an issue configuring, updating, planning, the ISS support has be very responsive and accurate in solutions. **What do you dislike about Web+Center?** Some of the Web look is dated, but that is fixable for the most part with the ability to customize, but if you use it out of the box......... Some of the reports could be a little deeper, but you just push to csv and there ya go. **Recommendations to others considering Web+Center:** Call them and talk to them about your problems and what you are trying to do. **What problems is Web+Center solving and how is that benefiting you?** 1. Streamline communication between users and IT staff. 2. Easy tracking and documentation of problems with IT and building systems, IT and Maintenance Staff Work loads, assets assigned to users. 3. Easy tracking and documentation of patterns of problems in systems and people. Improved turnaround on issue solutions, MUCH happier user community, Much better and simpler documentation of accomplished work for business management. Transparent feedback for user on where, what the status is of their issue is. ### 19. Easy and fast to use **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto G. | Product Manager, Analyst and Consultant in PLM Solutions, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Web+Center?** Immediate of use both for Techs and Customers for which we provide support with Web Center **What do you dislike about Web+Center?** Graphic appeal should be enhanced and need to select fields to be mandatory **What problems is Web+Center solving and how is that benefiting you?** It's the ticketing system we use for over 200 customers with 6 Tech users since year 2004. ### 20. Best of Class Help Desk and Asset Tracking System **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2015 **What do you like best about Web+Center?** The ability to manage assets and a help desk in one centralized system **What do you dislike about Web+Center?** This system does everything we require and then some **Recommendations to others considering Web+Center:** Without hesitation, begin a trial period **What problems is Web+Center solving and how is that benefiting you?** A managed Help Desk and Asset Tracking System accessible to clients and staff via unique views ### 21. Review of Web+Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2015 **What do you like best about Web+Center?** Ease of use, ease of installation, support is great. I have used Web+Center at a previous employment, and at my present job, for a total of about 10-12 years. The product is very good. The cost is great. Support is prompt and very good. The features are very good and very usable. Much more than you would expect for a program costing so little. **What do you dislike about Web+Center?** We are just starting to configure the Reservation Center, and I'd like to see it be a bit more intuitive to set up. **Recommendations to others considering Web+Center:** Great product at a great price. **What problems is Web+Center solving and how is that benefiting you?** Help Desk, ticket system. A big time saving for our employees, being able to input support tickets. It creates a database of issues and their resolution, so you can look up a problem to see how it was resolved in the past. ## Web+Center Discussions - [What is Web+Center used for?](https://www.g2.com/discussions/what-is-web-center-used-for) - [View Web+Center pricing details and edition comparison](https://www.g2.com/products/web-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+19%3A46%3A20+-0500&secure%5Bsession_id%5D=e53fc62d-1ee6-4b34-94a0-fe87a4d48949&secure%5Btoken%5D=6cfdeaeec902b1afc0309ff0e00e99539a5a8bbd6684b91edab0621f25b3d4bc&format=llm_user) ## Web+Center Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Web+Center Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews)