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Web+Center Reviews & Product Details

What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head.

Seller

Internet Software Sciences

Languages Supported

English

Product Description

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud. With access to 100% of the source code, free and affordable licensing, organizations can create the best customized help desk and ticketing solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.

Overview by

Scott Vanderlip (President at ISS and Owner, Internet Software Sciences)

Pricing

Pricing provided by Web+Center.

Web+Center Version 9.0

Free for 2 techs or licensed

View More Pricing Information

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Web+Center Media

Web+Center is a Business Service Management solution capable of building your own SaaS business apps built on a highly configurable, API-first platform. We have rebuilt the platform from the ground up and developed a unique value proposition. All apps today are hard coded and expensive to configu...

Web+Center Demo - Role Based Access Control

Web+Center Reviews (21)

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Sandra M.

Free Software Developer

Small-Business (50 or fewer emp.)

5/6/2021

"New functions"

3.5/5

What do you like best about Web+Center?

1. Free Code

2. Run on GNU Linux and Windows

3. Customer support Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

1. Very high license cost

2. Integrate new user system Review collected by and hosted on G2.com.

Rebeca L.

Free software development

Mid-Market (51-1000 emp.)

4/6/2021

"Web support"

3.5/5

What do you like best about Web+Center?

Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local server. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

High cost for extra integration service, requires constant maintenance. Review collected by and hosted on G2.com.

Rich D.

Small-Business (50 or fewer emp.)

7/24/2020

"Web+Center"

5/5

What do you like best about Web+Center?

Was able to host on my own server. Simple to understand and able to do some personal configuration. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

Would have like a little easier customer import system. Review collected by and hosted on G2.com.

Recommendations to others considering Web+Center:

As I said previously I will use it again should I decide to host my own website. Worked well for call tracking and project management. Review collected by and hosted on G2.com.

What problems is Web+Center solving and how is that benefiting you?

Worked well for call tracking for me. Ability of customer and myself to update issue information without a phone call. Will use it again if I choose to host my own server. Review collected by and hosted on G2.com.

Dakota M.

IT Helpdesk Technician

Banking

Mid-Market (51-1000 emp.)

10/26/2017

"It works well!"

4.5/5

What do you like best about Web+Center?

Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more narrowed down. Review collected by and hosted on G2.com.

Recommendations to others considering Web+Center:

The price is great for a low amount of users; however, it gets relatively more expensive to have multiple users Review collected by and hosted on G2.com.

What problems is Web+Center solving and how is that benefiting you?

We use Web+Center for issue tracking. Whenever we have a call or issue, it is noted in Tech+Center. Makes it easy to find solutions to problems when they have happened before. Also great to show what work has gotten done in a given day. Review collected by and hosted on G2.com.

Dennis M.

Manager, IT Department

Mid-Market (51-1000 emp.)

10/19/2017

"Web+Center is a great, customizable web-based app."

5/5

What do you like best about Web+Center?

The support is the best! It has great customization capability, LDAP security capability, ODBC connectivity if you want to expand you reporting capability. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

Some might not like the need for some ASP programming to customize, but instructions are pretty clear for those who have little or no knowledge in the language, and the support is excellent. They will help you. Review collected by and hosted on G2.com.

Rich D.

Owner

Information Technology and Services

Small-Business (50 or fewer emp.)

12/3/2016

"This has greatly helped with tracking customer issues for a one man business."

4/5

What do you like best about Web+Center?

I am a single man shop. Tech center really helps with issue tracking. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

At this time I am finding nothing that I dislike. I might have a few suggestions for additions. Review collected by and hosted on G2.com.

Recommendations to others considering Web+Center:

All I can say is it works for me. Install was fairly simple as was configuration. To install on premise you will need someone who has some experience IIS, and maybe a little database experience but all in all

install instructions were well written and easy to follow. Review collected by and hosted on G2.com.

What problems is Web+Center solving and how is that benefiting you?

I work with small business computers and residential computer customers. This allows me to look back and see if this issue is related to prior issues. Review collected by and hosted on G2.com.

Michael O.

Director, Information Technology and Donor Services

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/25/2016

"Easiest Tech Support/Asset Management Tool Ever!"

5/5

What do you like best about Web+Center?

Been using ISS Web+Center for more than 10 years. It just gets better and better. Easy to use, great collaboration tool for techs to customers. Asset Management made very easy for Techs. ISS Web+Center support is AWESOME too! Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

The only thing I would say is a dislike, is well.... for the price and features, I'd say there isn't anything to dislike about Web+Center Review collected by and hosted on G2.com.

Monica S.

Small-Business (50 or fewer emp.)

2/18/2016

"Web+Center review from a non-sysadmin "users" perspective"

4.5/5

What do you like best about Web+Center?

I have used the Web+ Center software for a few years now in a office support role, working for a small IT consulting company. The software is simple, reliable and always works. I never have problems with it where I need to bother anyone in the office to figure anything out. The tech guy in the office has been able to customize the software to give it a more personal feel for the company (our own logo, etc.). Unlike other pieces of software, I never have to wait when updating, submitting or transferring a ticket. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

The user interface is more on the plain side and maybe isn't the most pretty system I've ever used, but then again, those flashy systems seem to be the ones where there are more issues and things go slower in general. I'll take the simple, reliable workhorse any day! Review collected by and hosted on G2.com.

Recommendations to others considering Web+Center:

Everyone should try to look at a few different software packages to make the best decision about what to go with. I've used different systems in previous roles and they were either too complicated or too slow. Web+Center's strong suit is it's simplicity. It isn't an overly complex package which makes it reliable and fast. Sometimes flashy isn't always best, go for reliable as that's the most important thing when you depend on a piece of business software daily. Review collected by and hosted on G2.com.

What problems is Web+Center solving and how is that benefiting you?

I use the product to help enter case notes for our techs, handle the billing for customers and keep track of assets. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/20/2017

"Loved how Basecamp kept everything in one place"

5/5

What do you like best about Web+Center?

One place I could find everyone's edits and feedback Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

Sometimes a lot to review but necessary evil Review collected by and hosted on G2.com.

Shaun Z.

IT Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

11/4/2015

"The Only Heldesk to Bend to your Will"

5/5

What do you like best about Web+Center?

I Like the Fact that you can Customize the help desk to your needs and that fact its not heavy coding that is required to make the changes. The Assets Assignment is also a create tool in the system.

I also like the fact that you can simple backup the database by just making a copy. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

The reports page has no customization and difficult to manage.

Also changing of the colour of the system is also difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Web+Center:

I would recommend this product to any IT Administrator. The ease of setup and the amount of functions you can customize makes this application very useful.

It is also very light on resources so can be setup practically on any machine or server

I have also received AWESOME support even though im only using the Free Version

Thank you Web+Centre Review collected by and hosted on G2.com.

What problems is Web+Center solving and how is that benefiting you?

I am Using the Help desk as a full management system for the IT department.

I manage Assets,Tickets and make use of the customer login for both browser and mobile

The benefit of the Product to my department is the fact that the system does not require a lot of training in terms of administration and implementation. Once you enable the email to case feature the system becomes very user friendly Review collected by and hosted on G2.com.