SupportBee Reviews & Product Details

There are a lot of upsides. Two of my favorites are that I don’t have to receive customer tickets in my personal email inbox, and that I generally only need to see the tickets that pertain to me. At the same time, I still have the freedom to view all tickets whenever I want, which helps me get more context. Review collected by and hosted on G2.com.

I can’t think of many issues. That said, when an email thread gets long, it can be difficult to follow who said what, and when they said it. The view for longer threads feels a bit clunky, and I think the layout could be cleaner and easier to navigate. Review collected by and hosted on G2.com.

The main reason we use SupportBee is the price, which is good for a smaller team. It covers the basics of a shared inbox: assigning tickets, labels, and internal notes. That said, it feels dated compared to other tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. It does the job, but if budget weren’t a factor, we’d probably look at something more advanced. Review collected by and hosted on G2.com.

It feels dated compared to other support tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. Reporting is also pretty basic, so it’s hard to get useful insights on ticket volume or response times. Review collected by and hosted on G2.com.

I like SupportBee's labeling and status management because they make it easier for me to categorize requests, track progress, and organize my workflow. Automated filtering helps me organize without manual work. I also found the initial setup easy. Review collected by and hosted on G2.com.

I find the search bar doesn’t work as well as I’d like, which makes it difficult to locate a request by subject or content. I’d also like more functionality in the reports, including advanced searches across multiple fields by keyword, more flexibility in how I visualize data, the ability to extract raw data, and fields for reply date as well as incoming date. Review collected by and hosted on G2.com.

I like that SupportBee just works. I can keep all my support interactions in one place, use a knowledge base, and have multiple team members use it. It helps me streamline customer support, and I can track tickets and tag them automatically. I wanted something simpler and easier to use, and the initial setup was very easy. Review collected by and hosted on G2.com.

I’d like more integrations, especially live chat and connections with the other tools I use to run my business. Review collected by and hosted on G2.com.

I like that it offers an API that is convenient in some cases. The email notifications with the links are also useful. Review collected by and hosted on G2.com.

I don't like the lack of button options to unmerge a thread or multiple merges at the same time. Review collected by and hosted on G2.com.

I like being able to tag conversations to identify trends and make them easier to sort out. I also like using reporting to analyze why customers interact with us. I find it helpful to host a help center with documentation for our users, so I can share solutions and help customers do what they need on their own. Review collected by and hosted on G2.com.

I find the UI outdated, the reporting lackluster and in need of improvement, and the navigation less intuitive than I think it should be. Review collected by and hosted on G2.com.

I am so used to use SupportBee that I can not imagine different Platforms. I never worked with a different platform so it is difficult to say what I like. Review collected by and hosted on G2.com.

The worst thing is the text editor. Text and Image is very difficult to layout. What I miss most is the possibility to Upload Snippets. Edit hundreds of Snippets at SupportBee is terribly cumbersome. Review collected by and hosted on G2.com.

The many ways to sort and categorize tickets. Review collected by and hosted on G2.com.

The textbox for answering sometimes messes up the experience. I might start typing in the wrong spot of the message, or I can't scroll on the page. Review collected by and hosted on G2.com.

I like how easy it is to navigate. It's easy to assign tickets, reply to customers, and keep notes about situations via the comments. Review collected by and hosted on G2.com.

Sometimes I find the site to get disconnected and we don't receive emails, and then our customers get frustrated about the slower response time. Review collected by and hosted on G2.com.

It helps me keep track of the emails I receive by keeping tags and organized folders Review collected by and hosted on G2.com.

Sometimes it is hard to find an email through many that we receive, and key words do not help the filtering process Review collected by and hosted on G2.com.