The main reason we use SupportBee is the price, which is good for a smaller team. It covers the basics of a shared inbox: assigning tickets, labels, and internal notes. That said, it feels dated compared to other tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. It does the job, but if budget weren’t a factor, we’d probably look at something more advanced. Review collected by and hosted on G2.com.
It feels dated compared to other support tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. Reporting is also pretty basic, so it’s hard to get useful insights on ticket volume or response times. Review collected by and hosted on G2.com.