Best Field Service Management Software for Small Business

How Many Field Service Management Software Products Does G2 Track?

Total Products under this Category: 1,401

Category Stats (Oct 2026)

  • Average Rating: 4.43/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ascora (+2.21%) - Among all products in this category, Ascora recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Field Service Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 32,400+ Authentic Reviews
  • 1,401+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Field Service Management Software

G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, Connecteam, Simpro, Field Nation, Jotform, ServiceNow Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=connecteam&focus%5B%5D=simpro&focus%5B%5D=field-nation&focus%5B%5D=jotform&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=housecall-pro&segment=small-business)

Agentforce Field Service (formerly Salesforce Field Service)

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.

Average Rating: 4.3/5.0

Total Reviews: 1,152

How Do G2 Users Rate Agentforce Field Service (formerly Salesforce Field Service)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Roles: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.4/10)
  • Location: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Agentforce Field Service (formerly Salesforce Field Service)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Developer, Software Engineer
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 41% Medium, 35% Large

What Do G2 Reviewers Say About Agentforce Field Service (formerly Salesforce Field Service)?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Salesforce Field Service enhances their workflow and improves customer service efficiency.
  • Users value the integrated scheduling ecosystem of Agentforce Field Service, enhancing efficiency and service delivery.
  • Users appreciate the easy integration of Agentforce Field Service, enhancing service delivery and user experience across systems.
  • Users value the seamless integrations of Agentforce Field Service, enhancing data connectivity and workflow customization.
  • Users value the real-time visibility of Agentforce Field Service, enhancing coordination and efficiency in customer service.
Cons
  • Users find that improvement is needed in system optimization and the complexity of Salesforce Field Service for smaller operations.
  • Users find the learning curve steep, especially during initial setup, complicating the overall user experience.
  • Users find customization difficult, facing a steep learning curve and challenges with mobile experience and sharing rules.
  • Users report setup difficulties with Agentforce Field Service, highlighting a complicated process and a steep learning curve.
  • Users find Agentforce Field Service expensive, especially for smaller operations, due to cumulative licensing costs.

What Are Recent G2 Reviews of Agentforce Field Service (formerly Salesforce Field Service)?

What Are G2 Users Discussing About Agentforce Field Service (formerly Salesforce Field Service)?

Jobber

Start Your Free Trial of Jobber - No Credit Card Required Run a more efficient, predictable service business with one system built for growing, multi-crew teams. Keep Work Moving as You Get Busier Jobber connects quoting, scheduling, invoicing, and payments in one place so work moves forward without constant follow-ups or manual coordination. Build efficient days without spending hours managing the calendar, and adjust quickly when plans change. Plus, connect with tools like QuickBooks Online to keep your operations running smoothly. Keep Your Team Aligned in the Field and Office Give your crews clear schedules, job details, and updates they can access anywhere. While they stay focused on the work, your office has real-time visibility into every job without chasing calls, texts, or status updates. Drive Predictable, Profitable Performance Track jobs, revenue, and payments in one place so you always know how your business is performing. Automations keep quotes, invoices, and follow-ups moving, helping you maintain steady cash flow without adding more admin work. Client Testimonial “I spend maybe an hour per week on invoicing and paperwork now. Online payments and invoicing make me look professional.” - Stacey Flanagan, SEF The Lawn Surgeon Discover the Jobber Difference Join 200,000+ service professionals across 50+ industries including landscaping, HVAC, and residential cleaning who run their business with Jobber.

Average Rating: 4.6/5.0

Total Reviews: 520

How Do G2 Users Rate Jobber?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Roles: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 7.9/10 (Category avg: 8.4/10)
  • Location: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Jobber?

  • Seller: Jobber
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Edmonton, Canada
  • Twitter: @GetJobber
    7,288 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,364 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Construction, Consumer Services
  • Company Size: 85% Small, 6% Medium

What Do G2 Reviewers Say About Jobber?

AI-generated summary from verified user reviews

Pros
  • Users find Jobber's ease of use invaluable, enhancing workflow both in-office and on-field, simplifying invoicing and scheduling.
  • Users value the easy-to-use scheduling features of Jobber, enhancing efficiency and customer management in their businesses.
  • Users love the easy-to-use invoicing system in Jobber, streamlining billing and ensuring a professional appearance.
  • Users value the flexibility and comprehensive features of Jobber, enhancing efficiency across all departments.
  • Users love the convenient scheduling management that keeps everything organized in one accessible location.
Cons
  • Users find Jobber's limited functionality frustrating, particularly lacking marketing features and options for larger operations.
  • Users believe that improvements are needed in maintenance agreements and invoicing processes for better workflow management.
  • Users find Jobber's limited features frustrating, particularly for time tracking and usability with larger operations.
  • Users experience feature limitations in Jobber, particularly with clock-in/out and lack of user-friendly cost analysis.
  • Users express frustration with limited customization, especially regarding settings and credit card processing options in Jobber.

What Are Recent G2 Reviews of Jobber?

What Are G2 Users Discussing About Jobber?

Connecteam

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).

Average Rating: 4.6/5.0

Total Reviews: 3,492

How Do G2 Users Rate Connecteam?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Roles: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.4/10)
  • Location: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Connecteam?

  • Seller: Connecteam
  • Year Founded: 2015
  • HQ Location: New York, NY
  • Twitter: @ConnecteamApp
    1,235 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    533 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Construction, Retail
  • Company Size: 83% Small, 14% Medium

What Do G2 Reviewers Say About Connecteam?

AI-generated summary from verified user reviews

Pros
  • Users find Connecteam's ease of use remarkable, noting its intuitive design and straightforward setup for all staff members.
  • Users value the ease of use and comprehensive features of Connecteam, enhancing communication and efficiency within teams.
  • Users love the customizable scheduling feature of Connecteam, enhancing organization and accountability among staff greatly.
  • Users value the effortless team collaboration in Connecteam, enhancing scheduling, communication, and overall team rapport.
  • Users find Connecteam to be user-friendly, enabling easy navigation and effective communication among staff members.
Cons
  • Users find missing features in Connecteam, such as limited templates and underwhelming admin organization, frustrating.
  • Users find the limited features of Connecteam to be frustrating and wish for more customization options.
  • Users face scheduling issues with Connecteam, citing limitations in view options and difficulties in managing time effectively.
  • Users report needing improvements for clearer notifications and easier access to admin features in Connecteam.
  • Users find the learning curve challenging, especially with navigation differences between desktop and app functionalities.

What Are Recent G2 Reviews of Connecteam?

What Are G2 Users Discussing About Connecteam?

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Simpro

Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software.

Average Rating: 4.1/5.0

Total Reviews: 472

How Do G2 Users Rate Simpro?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Roles: 7.9/10 (Category avg: 8.7/10)
  • Analytics: 7.2/10 (Category avg: 8.4/10)
  • Location: 7.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Simpro?

  • Seller: Simpro
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Brisbane, QLD
  • Twitter: @simprosoftware
    2,426 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    719 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Office Manager
  • Top Industries: Construction, Electrical/Electronic Manufacturing
  • Company Size: 77% Small, 23% Medium

What Do G2 Reviewers Say About Simpro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Simpro, facilitating a seamless workflow from quoting to invoicing.
  • Users value the comprehensive data management of Simpro, streamlining asset maintenance and enhancing workflow efficiency.
  • Users appreciate the streamlined data processes in Simpro, enabling a unified system for management and efficiency.
  • Users highlight the quick and comprehensive customer support from Simpro, enhancing the overall user experience significantly.
  • Users value the efficiency of Simpro's comprehensive asset maintenance and streamlined workflow processes in one package.
Cons
  • Users find simPRO's complexity daunting, requiring extensive setup and training to fully utilize its features.
  • Users find the setup process complex and challenging, requiring significant effort to fully utilize Simpro's features.
  • Users find simPRO's setup to be difficult to learn, resulting in challenges during onboarding and workflow application.
  • Users find that improvement is needed in Simpro due to a complex onboarding process and ongoing training challenges.
  • Users find the learning curve steep, as the complexity and feature set can overwhelm new users initially.

What Are Recent G2 Reviews of Simpro?

What Are G2 Users Discussing About Simpro?

Field Nation

Field Nation is the #1 labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation. Our platform enables service delivery teams to identify and work with independent professionals who care about the outcome as much as they do. With Field Nation, companies can build and deploy their trusted on-demand workforce, and technicians can choose work that aligns with their interests, skill set, and schedule. Build a better way to work. Build it with Field Nation. THE CHALLENGE: Demand for skilled technicians is at an all-time high. There’s work to be done, but not enough workers. Companies are increasingly tired of sacrificing control and putting their customer relationships at risk because of outdated talent strategies. Yet, people with the skills and passion for IT field service are available, still committed to their profession, but not where you’d expect to find them. They want a new way of working— flexibility, autonomy, and freedom. Field Nation helps field service leaders: IMPROVE OUTCOMES >> Connect directly with the technicians representing your brand, and make sure their work is completed to your specifications before you click ‘Approve’. + 40% reduction in site revisits vs. third parties + 98% success rate on work completed via Field Nation RESPOND QUICKLY >> The breadth and depth of skilled technicians on the Field Nation marketplace enable you to say “yes” to your customers, knowing you can quickly scale up to meet demand. + Source techs and dispatch work up to 80% faster than third parties + 12-minute average time to first request in major cities + WOs completed in 29K+ zip codes across the U.S. + 1M WOs completed annually at 425K sites + Skilled techs with experience across 20+ service types REDUCE COSTS >> Eliminate the third-party margin stack and additional fees while maintaining control over your pay rates. + Visibility into current market rates by type of work and geography + Realize up to 20% labor cost savings vs third parties and up to 30% labor cost savings vs W2s

Average Rating: 4.5/5.0

Total Reviews: 406

How Do G2 Users Rate Field Nation?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Roles: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 8.4/10 (Category avg: 8.4/10)
  • Location: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Field Nation?

  • Seller: Field Nation
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Minneapolis, MN
  • Twitter: @FieldNation
    2,707 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,364 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Project Coordinator
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 59% Small, 34% Medium

What Do G2 Reviewers Say About Field Nation?

AI-generated summary from verified user reviews

Pros
  • Users find Field Nation to be incredibly easy to use, facilitating seamless integration and streamlined operations for field services.
  • Users value the excellent customer support of Field Nation, appreciating quick responses and efficient training throughout their process.
  • Users appreciate the efficiency of Field Nation, enabling quick dispatch and effective management of field service operations.
  • Users praise Field Nation for its user-friendly interface, making it easy for both beginners and experienced professionals to navigate.
  • Users find Field Nation to be highly helpful for efficiently managing field technicians and ensuring quality service delivery.
Cons
  • Users report quality issues with technicians and an unstable app, complicating the hiring process for skilled workers.
  • Users are frustrated by high fees that inflate expenses and offer no discounts, complicating budgeting and costs.
  • Users report technical issues with Field Nation, including unstable apps and frustrating website functionality that disrupts workflows.
  • Users find the lack of a reliable mobile app for Field Nation frustrating, impacting their overall experience.
  • Users report poor support from Field Nation, struggling with a buggy mobile app and high costs for minimal assistance.

What Are Recent G2 Reviews of Field Nation?

What Are G2 Users Discussing About Field Nation?

Jotform

Trusted by more than 35 million users worldwide, Jotform is an AI-powered online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes. Jotform offers one of the largest template libraries in the industry, featuring 10,000+ ready-made form templates tailored to every use case. Popular categories include payment forms, lead generation forms, event registration forms, application forms, surveys, order forms, onboarding forms, consent forms, and feedback forms. Each template is fully customizable, allowing users to adjust layouts, add conditional logic, collect e-signatures, upload files, apply branding, and incorporate advanced field types. This level of flexibility ensures every form is optimized for user experience and aligned with organizational goals. To streamline workflows, Jotform integrates seamlessly with over 200 popular third-party apps, including Google Sheets, Slack, Zoom, HubSpot, Salesforce, PayPal, Stripe, and numerous other business tools. These integrations automate data collection, payment processing, CRM updates, and team notifications. By connecting forms directly to the tools your team already uses, Jotform helps eliminate data silos and supports end-to-end process automation—all within a no-code environment. Security and compliance are at the core of Jotform’s platform. Features such as HIPAA compliance options, 256-bit SSL encryption, CAPTCHA, form access controls, and audit logs help organizations protect sensitive data and meet industry standards. Whether you're collecting healthcare information, financial data, or internal employee records, Jotform provides the reliability and safeguards needed to operate with confidence. With powerful features like automated emails, approval workflows, analytics dashboards, and embeddable widgets, Jotform delivers an all-in-one solution for organizations looking to simplify data collection and improve productivity. From small businesses to enterprises, educational institutions, healthcare providers, and nonprofits, millions of teams rely on Jotform to capture information efficiently and turn submissions into actionable results.

Average Rating: 4.7/5.0

Total Reviews: 5,337

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How Do G2 Users Rate Jotform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Roles: 7.5/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.4/10)
  • Location: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Jotform?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • Twitter: @Jotform
    39,289 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Non-Profit Organization Management, Education Management
  • Company Size: 71% Small, 20% Medium

What Do G2 Reviewers Say About Jotform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jotform, enabling quick navigation and efficient form management for clients.
  • Users appreciate the ease of use of Jotform, finding it simplifies event management and form creation significantly.
  • Users commend the intuitive setup process of Jotform, which simplifies form creation and customization significantly.
  • Users love the user-friendly design of Jotform, making navigation and form creation a breeze.
  • Users love the ease of building powerful forms with Jotform's user-friendly interface and flexible integrations.
Cons
  • Users find Jotform too expensive compared to other survey sites, especially given the misleading advertising of free options.
  • Users find some missing features in Jotform, particularly in font customization and payment integration difficulties.
  • Users face form issues with navigation, integration, and functionality, making the experience less user-friendly.
  • Users find limited customization options for Jotform, making design adjustments more challenging than expected.
  • Users find the form design confusing with unclear navigation and limitations in customization options and features.

What Are Recent G2 Reviews of Jotform?

What Are G2 Users Discussing About Jotform?

ServiceNow Field Service Management

ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on.

Average Rating: 4.3/5.0

Total Reviews: 165

How Do G2 Users Rate ServiceNow Field Service Management?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Roles: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 9.3/10 (Category avg: 8.4/10)
  • Location: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow Field Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 30% Medium, 30% Large

What Do G2 Reviewers Say About ServiceNow Field Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time visibility in ServiceNow Field Service Management, enhancing coordination and operational efficiency.
  • Users value the clarity and efficiency in scheduling, enhancing accountability and productivity across operations.
  • Users appreciate the ease of use of ServiceNow Field Service Management, benefiting from its intuitive setup and workflows.
  • Users appreciate the seamless integration of ServiceNow Field Service Management, enhancing collaboration and operational efficiency.
  • Users value the seamless integrations within ServiceNow FSM, enhancing overall efficiency and project management across modules.
Cons
  • Users find the learning curve steep, making routine tasks cumbersome and slowing down operations for support teams.
  • Users note the complex initial setup and slow performance in ServiceNow Field Service Management, affecting user experience.
  • Users find the licensing costs high, making ServiceNow Field Service Management less affordable for smaller teams.
  • Users face setup difficulties in ServiceNow Field Service Management, as initial configuration can be complex and time-consuming.
  • Users find customization difficulties in ServiceNow Field Service Management due to its steep learning curve and complex configurations.

What Are Recent G2 Reviews of ServiceNow Field Service Management?

What Are G2 Users Discussing About ServiceNow Field Service Management?

Housecall Pro

Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success.

Average Rating: 4.3/5.0

Total Reviews: 202

How Do G2 Users Rate Housecall Pro?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Roles: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.0/10 (Category avg: 8.4/10)
  • Location: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Housecall Pro?

  • Seller: Housecall Pro
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    1,550 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 90% Small, 4% Medium

What Do G2 Reviewers Say About Housecall Pro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Housecall Pro, highlighting its simple setup and user-friendly features.
  • Users appreciate the easy setup of Housecall Pro, highlighting its user-friendly nature and seamless integration.
  • Users find Housecall Pro to be highly user-friendly, simplifying business operations and enhancing customer interactions.
  • Users appreciate the user-friendly interface of Housecall Pro, finding it easy to set up and learn.
  • Users value the responsive customer support of Housecall Pro, enhancing their overall experience and business efficiency.
Cons
  • Users find missing features in Housecall Pro, such as insufficient customization and lack of specialized tools for industries.
  • Users find Housecall Pro to be a little expensive, especially when adding more contractors increases overall costs significantly.
  • Users express the need for improvement in functionality, reporting consistency, and less aggressive upselling of services.
  • Users express frustration over limited features in Housecall Pro, desiring better customization and specialized tools for scheduling.
  • Users feel that feature limitations hinder Housecall Pro's effectiveness, lacking customization and specialized options for diverse needs.

What Are Recent G2 Reviews of Housecall Pro?

What Are G2 Users Discussing About Housecall Pro?

ServiceTitan

Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results.

Average Rating: 4.4/5.0

Total Reviews: 368

How Do G2 Users Rate ServiceTitan?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Roles: 8.4/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)
  • Location: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceTitan?

  • Seller: ServiceTitan
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Glendale, CA
  • Twitter: @ServiceTitan
    4,766 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,381 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 65% Small, 32% Medium

What Do G2 Reviewers Say About ServiceTitan?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ServiceTitan, enjoying its accessibility and intuitive navigation for business efficiency.
  • Users commend the exceptional customer support at ServiceTitan, highlighting the team's responsiveness and helpfulness throughout the onboarding process.
  • Users appreciate the comprehensive features of ServiceTitan, significantly enhancing tracking, reporting, and overall workflow efficiency.
  • Users appreciate the robust tracking capabilities of ServiceTitan, enhancing efficiency in managing materials and labor.
  • Users value the efficiency of ServiceTitan in organizing operations and enhancing communication, leading to business growth.
Cons
  • Users face a steep learning curve and often struggle with setup, requiring additional training to utilize ServiceTitan effectively.
  • Users note the improvement needed in ServiceTitan due to bugs and issues affecting certain features and usability.
  • Users report poor customer support from ServiceTitan, citing misinformation and difficulty in obtaining satisfactory answers.
  • Users experience poor support with ServiceTitan, struggling to find adequate answers and facing communication issues.
  • Users find the limited functionality of ServiceTitan frustrating, often requiring workarounds for essential features.

What Are Recent G2 Reviews of ServiceTitan?

What Are G2 Users Discussing About ServiceTitan?

FieldPulse

FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform that assists users in managing various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse aims to streamline workflows and enhance productivity for business owners, administrators, and technicians alike. The target audience for FieldPulse includes a diverse range of field service businesses, such as plumbing, electrical, HVAC, septic, glass repair, and garage door companies. These organizations often face challenges related to administrative tasks, team communication, and customer service. FieldPulse addresses these pain points by offering tools that simplify scheduling, manage estimates and invoices, and facilitate effective communication with customers. The software is particularly beneficial for companies seeking to improve their operational efficiency and enhance the overall customer experience. FieldPulse stands out in the market with its robust feature set, which includes not only standard field service management (FSM) capabilities but also advanced tools that cater to the needs of growing businesses. Key features such as a flat-rate pricebook, lead management, and inventory management empower users to make informed decisions and optimize their resources. Additionally, advanced reporting functionalities provide insights into business performance, enabling users to track key metrics and identify areas for improvement. The software's user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease. However, its advanced features make it suitable for companies of any size that are looking to scale their operations. FieldPulse also offers customer management tools, timesheet tracking, booking portals, and franchise management capabilities, making it a versatile solution for various business models. By consolidating these functionalities into one platform, FieldPulse helps businesses reduce administrative burdens, enhance team collaboration, and ultimately drive growth.

Average Rating: 4.7/5.0

Total Reviews: 373

How Do G2 Users Rate FieldPulse?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Roles: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.4/10 (Category avg: 8.4/10)
  • Location: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind FieldPulse?

  • Seller: FieldPulse
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Dallas, Texas
  • Twitter: @FieldPulseApp
    1,076 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    208 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Construction, Consumer Services
  • Company Size: 94% Small, 4% Medium

What Do G2 Reviewers Say About FieldPulse?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of FieldPulse, appreciating quick answers and hands-on assistance.
  • Users value the ease of use of FieldPulse, finding it simple to navigate and implement in their business.
  • Users appreciate the excellent customer service from FieldPulse, receiving quick responses and effective support for all inquiries.
  • Users praise the exceptional customer support of FieldPulse, highlighting fast, helpful responses and effective onboarding assistance.
  • Users appreciate the ease of use and detailed project tracking in FieldPulse, enhancing workflow management effectively.
Cons
  • Users find the limited customization options in FieldPulse challenging, impacting their workflows and overall experience.
  • Users find the need for improvement in FieldPulse, citing issues with CRM functionality and system integration.
  • Users find the limited features of FieldPulse hinder their workflow and integration capabilities significantly.
  • Users express frustration with update issues, particularly regarding missed features and ineffective support responses.
  • Users find customization difficulties frustrating, especially with invoices, estimates, and limited options for personalizing features.

What Are Recent G2 Reviews of FieldPulse?

What Are G2 Users Discussing About FieldPulse?

Workiz

You’ve built something real. Brick by brick, call by call. You didn’t wait for a blueprint, you became the blueprint. You’ve put in the work, made the tough decisions, and built your business on your own terms. We’re not here to rewrite your story. We’re here to help you amplify it. To give you the tools to move forward, not start from scratch. Workiz was built for service pros who already know what it takes — the hard work, the late hours, the persistence. You’ve figured out how to make things run, but we know it can be done smarter, faster, and more efficiently. No wasted steps. No slowing down. Just real solutions that keep pace with your ambition. You know where you’re going. Workiz is here to help you get there, faster. With real AI and smart automation working in the background, Workiz simplifies your operations, strengthens customer relationships, and grows your service business. Trusted by over 120,000 service pros, Workiz helps you streamline your day-to-day, increase revenue, and deliver a superior customer experience. Win more jobs with tools like Genius Answering, Angi, Thumbtack, and Google’s Local Services Ads. Impress customers and stay connected with real-time communication through the Workiz mobile app. And manage everything from one central hub, syncing seamlessly with QuickBooks, Stripe, CompanyCam, and more — all from your Workiz dashboard. Book a free demo: https://link.workiz.com/g2 Try Workiz free for 7 days: https://link.workiz.com/g2-trial #FieldService #FSM #HomeServiceBusiness #ServicePros #Contractors #SmallBusinessGrowth #HVAC #Plumbing #Locksmith #ApplianceRepair #Electricians #JunkRemoval #Workiz #BusinessAutomation #SmartScheduling

Average Rating: 4.5/5.0

Total Reviews: 238

How Do G2 Users Rate Workiz?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Roles: 8.7/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)
  • Location: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Workiz?

  • Seller: Workiz
  • Year Founded: 2015
  • HQ Location: San Diego, California
  • Twitter: @workizinc
    617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    162 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Construction, Consumer Services
  • Company Size: 93% Small, 3% Medium

What Do G2 Reviewers Say About Workiz?

AI-generated summary from verified user reviews

Pros
  • Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively.
  • Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations.
  • Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources.
  • Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly.
  • Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams.
Cons
  • Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience.
  • Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives.
  • Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance.
  • Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features.
  • Users are frustrated with the expensive pricing model, which adds costs for new features and services.

What Are Recent G2 Reviews of Workiz?

What Are G2 Users Discussing About Workiz?

Praxedo

Praxedo is a specialized, best-of-breed Field Service Management (FSM) platform purpose-built for mid-market and enterprise industrial operations, including telecom fiber rollouts, utility grid maintenance, commercial HVAC diagnostics, solar energy installations, and heavy equipment maintenance. The Mid-Market FSM Sweet Spot Operations leaders choose Praxedo because it hits the ideal functional sweet spot. It bypasses the rigid limitations of basic scheduling tools that cannot scale, while entirely avoiding the exorbitant deployment costs, heavy custom coding, and multi-month timelines associated with overly complex enterprise platforms. Praxedo delivers deep operational control with a rapid, zero-disruption rollout that gets field teams up and running in a fraction of the time. Flexible Architecture & Open Ecosystem Engineered to seamlessly replace unscalable spreadsheets, manual workflows, and aging homegrown systems, Praxedo features robust Open APIs and flexible data connectivity. The platform effortlessly links daily field activity to critical back-office software, featuring pre-built integration capability for Microsoft Dynamics 365 Business Central, Sage 200cloud, SAP ECC, and QuickBooks Online, alongside standard compatibility with widely used CRMs, specialized industry billing applications, and internal asset databases. Core Capabilities & Practical Use Cases: SmartScheduler Automated Routing: Purpose-built to eliminate manual coordination and chaotic dispatch processes. The intelligent scheduling engine automates daily planning by instantly bundling jobs based on travel proximity, appointment windows, and technician certifications, ensuring the right person is assigned to the right job every time. Intuitive Mobile App & Live Map Visibility: Designed for rapid adoption by field crews, the user-friendly mobile application provides real-time access to job details, history, and optimal routes. Simultaneously, office dispatchers gain a clear, live view of technician status and progress, bridging the communication gap between the field and the back office. Reliable Offline Workflows: Built for field teams operating in remote regions or cell-dead zones (such as basements or rural utility sites). Technicians can complete safety checklists, update job statuses, and capture customer signatures entirely offline, with data automatically syncing the moment a signal returns. Geofencing & Customized Checklists: Operations teams can easily view geographic service zones to streamline daily tracking. Dispatchers can also deploy flexible, zero-code digital forms and safety checklists tailored to specific business lines, ensuring consistent compliance and data collection on every service call. Trusted globally by over 1,500 businesses and 65,000 daily users, Praxedo provides the operational visibility, scalability, and reporting precision required to run a modern, efficient field organization.

Average Rating: 4.5/5.0

Total Reviews: 45

How Do G2 Users Rate Praxedo?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Roles: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 6.9/10 (Category avg: 8.4/10)
  • Location: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Praxedo?

  • Seller: Praxedo
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • Twitter: @Praxedo
    644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    148 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 69% Small, 27% Medium

What Do G2 Reviewers Say About Praxedo?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Praxedo, enhancing efficiency and streamlining work order management seamlessly.
  • Users appreciate the efficient scheduling management of Praxedo, streamlining work order tracking and enhancing organization.
  • Users appreciate the easy setup of Praxedo, enabling quick deployment and efficient workflow management for teams.
  • Users appreciate the efficient data management Praxedo provides, keeping everything organized and accessible in one place.
  • Users appreciate the tracking efficiency of Praxedo, streamlining work order management and enhancing productivity in the field.
Cons
  • Users express frustration with the scheduling issues in Praxedo, particularly regarding report exports and job assignments.
  • Users experience connectivity issues with Praxedo, particularly the inconvenience of frequent logouts from the web app.
  • Users wish for improved integration with Quickbooks, specifically to choose the "ship to" address over the "bill to" address.
  • Users feel the pricing issues arise from additional costs for features that should be included in the base price.
  • Users find the initial configuration process for Praxedo to be somewhat complex and challenging.

What Are Recent G2 Reviews of Praxedo?

What Are G2 Users Discussing About Praxedo?

Joby CRM

Joby is the all-in-one CRM for home-service teams — with a built-in Twilio phone system, power dialer, live call transcription, AI voice agents, visual IVR, and a native mobile softphone. Built for roofing, locksmith, garage door, HVAC, plumbing, electrical, pest control, cleaning, landscaping, auto transport, general contractors, and 70+ other service industries. Unlike general-purpose CRMs (HubSpot, Salesforce, Monday) and legacy field-service incumbents (ServiceTitan, Housecall Pro, Jobber), Joby is the only platform that combines the full home-services operating stack — CRM, dispatch, estimates, invoicing, payments, subcontractor management, commissions — with a real built-in phone system and AI voice layer that none of the others include natively. Key capabilities: • Built-in Twilio phone system: browser softphone, inbound/outbound calls, call recording, voicemail, visual IVR, call groups, A2P 10DLC compliance, BYOA support • Power dialer: automated outbound call lists, callback tickets, TCPA-friendly scheduling, real-time outcome logging • AI voice agents: after-hours answering, lead qualification, appointment booking (powered by VAPI + OpenAI voice) • Live Deepgram call transcription • Visual IVR and no-code workflow builder (React Flow) • CRM: pipeline, lead scoring, custom fields, ad-source tracking, bulk import • Dispatch: map-based routing, service areas, GPS tracking, route optimization • Estimates: vertical-specific builders (roofing, garage door, auto transport) with e-signature + Stripe payments • Invoicing + Stripe payments • Subcontractor portal with commission tracking (agent + subcontractor + external company commissions) • Bulk SMS campaigns + two-way SMS threading • Native iOS + Android apps with full Twilio softphone • Transparent per-seat pricing with a free trial — no sales-call gatekeeping Best fit: home-service and skilled-trades businesses from 2 to 100+ seats that want ServiceTitan-level depth without the six-figure spend or six-month onboarding, plus a real phone system that Housecall Pro and Jobber don't include natively.

Average Rating: 5.0/5.0

Total Reviews: 23

How Do G2 Users Rate Joby CRM?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Roles: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.4/10)
  • Location: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Joby CRM?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Accounting
  • Company Size: 100% Small

What Are Recent G2 Reviews of Joby CRM?

SAP Field Service Management

SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction.

Average Rating: 4.3/5.0

Total Reviews: 73

How Do G2 Users Rate SAP Field Service Management?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Roles: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.4/10)
  • Location: 9.3/10 (Category avg: 8.5/10)

Who Is the Company Behind SAP Field Service Management?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 33% Large, 28% Medium

What Do G2 Reviewers Say About SAP Field Service Management?

AI-generated summary from verified user reviews

Pros
  • Users find SAP Field Service Management easy to use, ensuring efficiency even for those not technically inclined.
  • Users value the real-time visibility offered by SAP Field Service Management, enhancing efficiency and customer service.
  • Users appreciate the easy scheduling and real-time visibility in SAP Field Service Management, significantly enhancing field operations.
  • Users highly value SAP Field Service Management for its seamless integration with existing ERP systems, enhancing overall efficiency.
  • Users commend the easy setup of SAP Field Service Management, facilitating a smooth onboarding process for teams.
Cons
  • Users find the learning curve steep with SAP Field Service Management, posing challenges during initial setup and integration.
  • Users find that improvement is needed in integration, speed, customization, and mobile app performance of SAP Field Service Management.
  • Users face customization difficulties with SAP Field Service Management, requiring extensive expertise and time-consuming onboarding.
  • Users find the high cost of SAP Field Service Management a significant barrier, especially for smaller companies.
  • Users face feature limitations in SAP Field Service Management, struggling with customization, data integration, and user interface issues.

What Are Recent G2 Reviews of SAP Field Service Management?

Tofu

Light field service management software for growing service teams (2–10 people). Tofu handles scheduling, invoicing, payments, and customer records without the complexity of enterprise software. It's built for businesses that visit the same clients on a regular schedule – cleaning, pool, lawn care, landscaping, and similar trades – including crews that also take day-to-day service calls. Tofu is best for: ・Small cleaning and janitorial crews ・Pool service and lawn care teams ・Landscaping crews ・HVAC, plumbing, and electrical teams with a few techs ・Any small trade business managing recurring clients across multiple job sites Key features: ・Scheduling & dispatching: Set a client's schedule and price once, and Tofu creates the visits and keeps them on the calendar ・Job management: Track each job from booked to done with notes, photos, and status updates ・Tech assignment: Assign visits to your crew and see what's been closed out from the office ・Estimates: Build estimates on-site with line items, labor, and materials, and reuse a price book to keep them consistent ・Invoicing: Generate invoices from estimates or on their own; for recurring clients Tofu drafts the month's invoices for you to review and send ・Payments: Accept card and ACH payments online and get paid without chasing ・Customer records: Keep contact info, job history, photos, and notes in one place per client ・Tofu Team app: A separate app for techs (iOS and Android) to see the day's visits and close each one with a photo ・Offline mode: Keep working when signal drops; everything syncs once you're back online Why Tofu? Tofu keeps it simple. It's made for real field conditions – bad reception, tight schedules, dirty hands – and sized for small crews rather than enterprise operations. The app is easy to use, so most of your time goes to the work instead of the admin.

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate Tofu?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Tofu?

  • Seller: Tofu
  • Year Founded: 2022
  • HQ Location: California, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Tofu?

Inia Debnath
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Researched and written by Inia Debnath
Updated