--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1049 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1049 scale: '5' date_modified: '2026-08-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews **Vendor:** Salesforce **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,049 ## About Agentforce Field Service (formerly Salesforce Field Service) Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. ## Agentforce Field Service (formerly Salesforce Field Service) Pros & Cons **What users like:** - Users value the **ease of use** of Agentforce Field Service, enhancing resource management and simplifying task handling. (63 reviews) - Users appreciate the **AI-driven scheduling** that enhances efficiency by automatically assigning technicians based on various factors. (58 reviews) - Users value the **easy integration** of Agentforce Field Service with other Salesforce products, enhancing communication and workflow efficiency. (44 reviews) - Users appreciate the **real-time data capabilities** of Agentforce Field Service, enhancing communication and efficiency for service teams. (42 reviews) - Users love the **seamless integration** with Salesforce CRM, enhancing efficiency and providing unified customer data access. (34 reviews) - Tracking Efficiency (26 reviews) - Users value the **integrated data management** in Salesforce Field Service, enhancing efficiency in tracking leads and sales. (23 reviews) - Customization Options (18 reviews) - Easy Access (17 reviews) - Users find Salesforce Field Service very **user-friendly** , noting its easy navigation and comfortable mobile experience for technicians. (17 reviews) **What users dislike:** - Users feel that the **interface needs improvement** to enhance user experience and reduce implementation challenges. (74 reviews) - Users find the **learning curve steep** for Salesforce Field Service, requiring time to adapt and understand its features. (61 reviews) - Users report significant **setup difficulties** with Salesforce Field Service, often needing partner support for a smoother experience. (38 reviews) - Users highlight the **high cost** of Agentforce Field Service, making it challenging for smaller teams to afford. (31 reviews) - Users face **customization difficulties** with Agentforce, finding complex setups and training challenging for their evolving needs. (23 reviews) - Users note significant **mobile limitations** , including unstable features, ineffective offline functionality, and a need for improved usability. (19 reviews) - Feature Limitations (18 reviews) - Form Design (14 reviews) - Slow Performance (12 reviews) - Pricing Issues (10 reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Reviews ### 1. Salesforce has made my work life much easier. I keep track of my database in a detail oriented way. **Rating:** 5.0/5.0 stars **Reviewed by:** Frances B. | Admissions Representative , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is user friendly and keeps all my records in order. I love how it has integrations with different softwares such as dialpad and calendly. Powerdialer with dialpad is one of my personal favorites. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Sometimes the integrations don't work properly. They still have a few bugs with dial pad specially. In my field it is annoying.given that I handle a lot of calls and I find myself erasing cookies all the time in order to use Salesforce properly **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps us keep reports of cancelling students and keep track of leads. It also hold the data bases for the different programs we work with as a college helping us keep detailed notes and details about each lead. It also allows us to do bulk emailing and sms. ### 2. Perfect mobile application for technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto C. | Technical Leader, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is a perfect application for field technicians. We don't have to worry about support or development and also, now you can do LWC for Field Service and we've been able to customize a lot of things. It's perfect. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** System limitations that still don't let you put in any type of Flow. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Send service appointments to field technicians, automatic notifications, work plans, training, etc. ### 3. Salesforce Field Service is exceptional when it comes to Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chinmayee P. | Salesforce Developer and Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** - Easy to configure for the team - Offline Accessibility on the mobile app for technicians - Easy to use - Bulk Service Appointment scheduling and dispatch - Auto Dispatch and scheduling - Service Report generation and auto-email to customer - Seamless Technician Journey - Effective Dispatcher Journey **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** - The mobile app can be enhanced to prevent crashing - Mobile app issues impact the overall app functionality sometimes even when data is properly synced **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helped our client streamline and quicken their field service staff management as well as cater to their customers better with Salesforce Field Service implementation. ### 4. Field Service Rocks **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Service Field Service is an awesome application. From setting up service territories, service resources to the mobile application, the guided set up makes it user friendly. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There are always ways to learn more about any application. If you hit a bump in the road, community support is there to help. With that being said, there isn't much to dislike about Field Service. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Prior to field service, our organization had issues with territory management regarding sharing. Multiple sharing rules had to be created, and I had to put outlook reminders to remove the additional resource. Field service allows you to share with p, secondary and relocation resources. These can all be set with dates so you don't manually have to update. ### 5. Service and dispatch made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alan R. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Powerful scheduling and dispatch tool that has become an essential part of our service business. The dispatching board is easy to use and the mobile app makes it easy to ensure the technician knows exactly what they're doing and why. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It's an excellent product, setting it up correctly can be tricky if you don't have an implementation plan. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Being able to dispatch and manage technicians in real time. Helps us provide an amazing and streamlined customer experience. ### 6. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Wael Q. | Customer Success Specialist / Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service is great because it streamlines operations by providing real-time visibility, efficient scheduling, and mobile access for field technicians. This leads to improved productivity, quicker issue resolution, and enhanced customer satisfaction. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service can be complex to set up and customize, requiring a significant investment in time and resources. Additionally, its extensive features might feel overwhelming for smaller teams with simpler field service needs. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service solves problems related to scheduling, dispatching, and real-time communication with field technicians. By automating these processes and providing mobile access, it increases operational efficiency, reduces downtime, and enhances customer satisfaction through faster service delivery. This results in more streamlined workflows and improved resource management. ### 7. SFS isn't just another tool in the toolbox **Rating:** 4.0/5.0 stars **Reviewed by:** Vikram H. | Customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Imagine being a technician dispatched to a job. Before you even arrive, you've got the client's history, the equipment involved, and even suggested solutions pulled from a knowledge base. That's the power of Salesforce Field Service. But it's not just about information. It's about efficiency. The scheduling and dispatching features are top-notch. They take into account skill sets, locations, and even traffic conditions to ensure the right person gets to the right place at the right time. And let's not forget the mobile app. It's intuitive, user-friendly, and gives field technicians everything they need. They can access job details, update work orders, and even collect signatures, all from their smartphones or tablets. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It can be a substantial investment, particularly for smaller businesses or those with limited field service needs. The cost can quickly escalate depending on the number of users, the desired features, and the level of customization required. This could potentially make it less accessible or less cost-effective for some organizations compared to other field service management solutions on the market. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The intelligent scheduling algorithms consider technician skills, location, and real-time traffic data to assign the most suitable technician to each job. This has minimized travel time, improved response times, and increased the number of jobs completed per day. ### 8. 15% increase in agent productivity using travel time optimization from Salesforce Field Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Our customer, an internet service provider saw remarkable improvements after implementing Salesforce Field Service's travel time optimization. By intelligently routing their technicians and reducing unnecessary travel time, they were able to squeeze in one additional appointment per agent each day. This seemingly small change had a significant impact: technicians spent less time on the road and more time serving customers. The company reported a 15% increase in daily completed jobs without adding staff or extending work hours. Not only did this boost their revenue, but it also improved customer satisfaction scores as wait times decreased. The operations manager noted, "It's like we unlocked hidden productivity. Our techs are happier because they're not stuck in traffic, and our customers are thrilled with the faster response times."​​​​​​​​​​​​​​​​ **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service can be overly complex and costly for smaller operations, potentially overwhelming users with its extensive feature set.​​​​​​​​​​​​​​​​ **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Travel time optimization ### 9. Salesforce Field Service Optimizes our Dispatcher to Technician Work Flow **Rating:** 4.5/5.0 stars **Reviewed by:** Tamara M. | Product Owner, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love that Field Service has been easy to implement and easy to adapt. We are in the process of implementing Field Service in a phased approach to our organizations nationwide. We are able to get our users trained and using the application in Production in less than a 2-month timeline. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Mobile App performance can be improved. We rely on Geolocation and for our technicians to be hands-free when driving. We've had issues with the technician's On Location status not updating. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps us to manage or service resources in real time. We can easily track member requests and ensure they are being serviced in a timely manner. ### 10. Salesforce Field Service is the standard for managing service activities **Rating:** 5.0/5.0 stars **Reviewed by:** Erik L. | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The app is flexible, easy to use, has a nice UI, and gets better and better with each release. We are enjoying the added customization options in recent releases as we're now able to build things out exactly how we want now, with added automation, etc to make life easier on our field techs. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It would be great if standard flows were available for use in SFS app rather than having to transition existing flows to the Field Service type. We like to have the process between desktop and mobile be similar in many instances which involves reusing existing flows at times. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Field Service handles all of our work scheduling and dispatching to make sure the right work gets assign to the right tech in a timely manner. It also allows our field techs to add their time and notes, manage inventory, view historical info, etc. has been a game changer for our service business! ### 11. Very helpful for service businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu S. | Admin/Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** One of the best manage package which covers almost all the aspacts of Service **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Imporovment needed on documents so wecan set up easily **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** One desitnation of data. Best servie exprience . Unified console to manage each thing ### 12. Digital transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Bill M. | Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We just finished implementation and we liked the end to end imlementation on the CRM, CPQ and FSL. The idea of having all of the data to analyze and run the business has been what we loved about this launch. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I think what i did not like is the efffort required to connect the systems and get the data into our ERP system. Would have liked it to be a bit easier to get linkages built. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Providing us better price control and understanding of jobs we are performing as we are a fixed lump sum business that needs daily cost management ### 13. My experience in Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica A. | Application System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** very helpful and I learn many things about the Salesforce **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** some i guess is complicated but with the help of community in salesforce Its helps me **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** salesforce field service helps me solving my problems and make it easier for me to do. ### 14. Helpful, organized, and sleek! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Being able to send service appointments to construction workers in the field has been game-changing for our company. Having all the information about where they are, what they're doing, and who they have with them on their crew. The app is easy enough for non-tech-savvy users to navigate while giving techy users the details they need! **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There are some limitations on the app that prevent us from making it look and feel exactly the way we want it to. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Knowing where workers are, what they're doing, who they have with them, what equipment they're using, etc. ### 15. Full of features and capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Christ V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I'm very excited about all the features and capabilities available and field service able to track work orders track work order task with work order line items have the dispatch capability to watch my people and organize intelligently their schedule. These are just some of the features capabilities and use most. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It does take a good amount of knowledge and technical capability to run in properly into implement **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Mann is my service agents in the field and allows my service agent managers to intelligently track and monitor. What's going on make sure the customers happy. ### 16. Resource planning and service management **Rating:** 4.0/5.0 stars **Reviewed by:** Robert S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** My favorite functionality is the ability to assign resources for upcoming site visits to better understand resource load, primary customers, and open opportunities. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Field service is a scalable product offering out of the box solutions. However, when customization is required development can become difficult. My least favorite feature is not being able to delete resource skills! **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce FS is solving a few issues for us. To start, there is complexity in our service model which can be difficult to track. FS enables our business to group resources by region for easier assignment. ### 17. Salesforce Field Service Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Harini B. | Senior Associate Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service Mobile app is very usefull to acess the data from the mobile and the map featues is also more usefull to acess the customer location and get a customer singnature and also the offline data acess is more usefull for the field service technicians . **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service is having the limited number of data acess in offline **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It is easy to acess to data in field service mobile app at anytime and anywhere. ### 18. Transitioning for wndless possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Chad A. | VP Enterprise Implementation, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The ability for us to automate schedule if and dispatching for our Technicians will be instrumental in helping us achieve our CSAT and profitability goals. The ability to input and track asset information will take our customer experience to the next level **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Some of the options for our Technicians are hard to adopt due to the naming conventions and order of operations. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Allowing us to get our entire organization on a single platform where we can bring acquisitions on quickly and continue to grow our business with a common set of SOPs. ### 19. Field Service is a great solution for your field agents to address customer issues on their job site **Rating:** 5.0/5.0 stars **Reviewed by:** Olessya P. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We have many technicians who need to view their schedules in advance, request days off, or take on additional work while on the route. Field Service perfectly meets these requirements. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Teaching new users, especially those who aren't very tech-savvy, remains a challenge. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling, customer site addresses, and contact information can be easily shared with field technicians, saving time on sending job site info individually. All technicians' availability is visualized, making it easy to report to the manager. ### 20. Helping customer intgrate **Rating:** 4.0/5.0 stars **Reviewed by:** Jim H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** With field service it integrates the most forgotten part of the business. The field people now can see the back office work with customers in the field and understand the project **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It can be costly to implement. There are a lot of moving parts including a need to get to the inventory level which most customers in the small and medium market places have not connected to **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It is aligning sales cloud service cloud and the wro to the outside staff including theirs party I-9 employees ### 21. FSL is really very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Mina Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We implemented FSL for multiple real estate companies to handle their day to day operations for handling corrective maintenances and preventive maintenances. Tracking inventory **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It is difficult to make customizations to the app, I know that there are some level of customization that is available and now with flows we can build FSL flows, but sometimes we need to do more **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We implemented FSL for multiple real estate companies to handle their day to day operations for handling corrective maintenances and preventive maintenances. Tracking inventory ### 22. ServiceMax to Field Service Lightning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service stands out for its robust scheduling and optimization engine that uses technician skills, locations, and job priorities to minimize travel time and maximize productivity. The mobile app gives technicians real-time access to job details, inventory, and customer history, allowing them to update statuses, capture signatures, and use guided workflows on the go. Its deep integration with the Salesforce ecosystem means all customer and service data are in one place, enabling faster decision-making and seamless cross-team collaboration. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Complex setup requires a lot of efforts = huge cost **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service is streamlining Mizuho's scheduling, dispatching, and real-time communication, reducing technician downtime and improving service efficiency, which directly enhances our ability to deliver timely and quality service to clients. ### 23. Once Implemented, Very Easy to Run and Maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolas G. | Inside Sales Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** There are a lot of different uses and flexibility. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The build can really take a long time. You have to do a lot of work to get it up and running, but when it's built it takes care of itself. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It allowed our BBQ Cleaning business to monitor our employees better and save time. It allowed us to create tasks and upload photos of when the tasks were completed. ### 24. Field Service Cloud review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** What I like the most is the capacity to customize the fields and workflows to create an ad-hoc product for each company, adapting the program to our constantly variable needs due to the company's and partners' growth. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** What is least helpful in Field Service is probably the low capacity to create variables and logics in the Workplan templates, obligating to have multiple work plans for each product or work type. This should be improved as it was this year by adding the capacity to add pictures in the service reports (great enhancement) **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The communication with our partners and customers, using the post and the SFtoSF integrations- ### 25. FLS fully enables our order installation and support streams **Rating:** 5.0/5.0 stars **Reviewed by:** Joana N. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The gantt chart is the absolute best for our users to adequately and at a glance properly schedule their workforce, ranging from short term assignments to multi week on site engineer-to-order installations. We can't live without it! **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** As a Solution Architect, it's not always easy to navigate the configuration and expand it to tweak it to specific business demands. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling the workforce is over engineer-to-order installations and support requests for manufacturing good maintenance. It's the core enablement tool for order fulfilment. ### 26. Field Service has helped a paper based company get techy!! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I have been working with Salesforce Field Service since 2021. What I love the most is the growth in Salesforce. Our initial pilot group loves to be the first to test new features and see how it will benefit their workforce daily operations. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** When I first started. I couldn't stand that certain features listed were coming soon features. It gave empty promises to the user. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It has made end users life easier with less data entry between Salesforce and our ERP. ### 27. Excellent solution **Rating:** 5.0/5.0 stars **Reviewed by:** Marco Ivan M. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is an incredible tool! It allows you to efficiently manage workers in the field, with just a few clicks it is easy to plan a route or attend to emergency clients on site. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Many of the configurations are data and not metadata, that is something negative for deploying between environments, since each configuration must be recreated in each sandbox **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** On-site resource management and route planning ### 28. Good customisability, Beautiful Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** My experience with Salesforce Field Service was really good. I really like how interface is layed out for easy access and we can create reports pretty easily. It is a huge help when I am keeping track of the customer visits and helps me keep track off all the contacts based on the ongoing project. Definitely recommend to other people. I literally use it all the time. Also support is a breeze. Even if it is a minor issue I can get people to come back to me pretty easilty. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing much really, but sometimes it can be sluggish. I had the app crushed on me a couple of times but havent had an issue ever since. Also, if there is a way to add pictures to the reports that may come in handy. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps me access to my account much easier also it is a major benefit on managing my current clients. I am a pen and paper guy on the leads but as soon as I establish a pipeline I add it to the app. ### 29. Improvements with Service max integrations and add-ons and scheduling frustrations **Rating:** 3.5/5.0 stars **Reviewed by:** Ebonee W. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Overall the system works well with our management flows and has the flexibility to allow our org to customize as needed **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There are minor times where are field service team is frustrated with integration and scheduling flows. We would love improvements to developments with how SF Field Serice interacts with Service max add-ons and integrations **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Connecting our business management teams with active users and technicians reducing time waste. It also provides visibility to holes in the current processes ### 30. Streamlining Field Operations with Salesforce Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kazi S. | WordPress Developer | E-Commerce Specialist | Search Engine Optimization (SEO), Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** he scheduling capabilities are robust and allow for efficient allocation of resources. It’s easy to manage appointments and ensure technicians are optimally utilized. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There’s a steep learning curve for new users, especially those who are not familiar with Salesforce. Initial setup and customization can be complex and time-consuming. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The integrated CRM features enable us to maintain a 360-degree view of our customers, including their service history and preferences. This allows our field technicians to deliver personalized service, leading to higher cSalesforce Field Service offers real-time tracking of our field operations, providing visibility into technician locations, job status, and resource availability. This transparency allows us to monitor and manage our workforce more effectively.stomer satisfaction and loyalty. ### 31. Great to work with. Scalable, flexible, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ángel M. | Salesforce Lead Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** How robust it is. It works well. Easy to integrate with other apps. Nice UI **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The error log. Sometimes they won't tell you what happened **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Technicians need a way to submit their work and CSRs need to supervise it ### 32. One of the standout features is the real-time tracking of service requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Yeshwant K. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The platform's user-friendly interface allows our field technicians to access customer information, schedules, and job details seamlessly while on the go. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** However, there are areas for improvement. Sometimes, the reporting features can be a bit complex to navigate, and more customization options would be beneficial for tailoring reports to our specific needs. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Inefficient Scheduling and Dispatching:- Problem - Traditional scheduling methods can lead to inefficient routing, longer travel times, and missed appointments. Benefits - Salesforce Field Service utilizes intelligent scheduling tools that optimize technician assignments based on skills, location and availability. This leads to improved operational efficiency, reduced travel costs, and increased customer satisfaction. ### 33. Amazed to see how FSL can bring value to business **Rating:** 5.0/5.0 stars **Reviewed by:** Basit A. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Best thing is how quickly it determines best combination based on Policies with huge number of possible permutations. Specially in emergercy situation. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** e.g in Guided setup its not easy to guess hitting enter would create skill. A popup would be ideal or a suggestion for first time atleast. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Allocating jobs ### 34. Very nice!!New **Rating:** 5.0/5.0 stars **Reviewed by:** 弘揮 . | システムエンジニア, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I thought it would be wonderful if it were available when I was a college student working part-time as a non-regular. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There is not a single point that I felt was bad. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Reduced barren tasks for users. ### 35. Great tool for managing appts and technicians **Rating:** 4.5/5.0 stars **Reviewed by:** Shayne T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Optimization, auto scheduling, scheduling rules, skills, inventory are all included and continually improving. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The optimizer can be mechanical as well as the customization of the mobile app. The flows are lacking and can be improved. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We have 40 technicians that have to visit 4 or more appointments per day. Field service helps us manage their routes, see where they are, give them work plans and transfer them inventory. It keeps us from using multiple products. ### 36. My learning Experience of Salesforce Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It's very effortless to use field service. their customer support is very supportive and knowledgeable. currently, I'm learning service cloud so I'm using field service daily. also, the feature visual remote assistant is on point. FSL is very easy to implement and integrate with other systems and apps. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** i'm in the learning fae right now so don't have any dislike or any suggestions for now. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** some i'm having the internet issue that time I can access my data through the field service mobile app. for that I need to just login to my user credentials that's it and I have all the data in my mobile app. that's helps me a lot. ### 37. Fantastic but a lot of Setup and Moving parts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It give a great view and experience to the end user who are technicians and managers. The admins setting it up are the real hero's though, there a soooo many moving parts to successfully set up field service. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It is really hard to see a technican's full schedule when they are in multiple territories. If there are 50 territories and a technician is in 5 of them you need to go to each territory and look any the service appointments for that user to get the full breath of their schedule on the gantt chart. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps by giving the technicians flexibility and saves them time which only helps with their management. ### 38. A market leader in field service management, but lacking strong mobile capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** User friendly interace, improved scheduling and optimization engine, configurations and customizations availability **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** mobile app is not the best in the makret and lacking lot of basic feature. Works great for basic mobile customization but not recommendation for heavy customization **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling and Dispatching and mobile job execution ### 39. Great Informative Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Jason F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The unification of Customer, Field Service, and other data lends to better proactive results. The ability to access all the data for cases and warranty information all in one place. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I do not know enough about it yet to really say. Data maintenance requirements tend to be in proportion to the complexity of the functionality. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It would solve data harmonization and access to useful information that can help drive better results. ### 40. Improved response time with Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Phil P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service helps us streamline the Work Order process, through creating, scheduling and completing them. It helps us get our machines fixed faster and provide a greater service to our customers. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There are a lot of configuration options and it can be challenging to get the best setup for your own use case. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Fewer steps to create, assign and action Work Orders. Improved Technician response time to break-fix faults ### 41. Unintuitive user interface **Rating:** 2.5/5.0 stars **Reviewed by:** Vic M. | QA Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Provides the information and functionality needed **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Unintuitive user interface is preventing our rollout of SF FS mobile app **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Delivery of needed information to our field engineers and technicians ### 42. FieldService is game changing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Its ability to put the information in the hands of hte technicians without sending stacks and stacks of paper. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The only issues that we are facing is putting technology in the hands of our technicians that have not used much technology. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Real time data to the Field Techs ### 43. Really optimized our Live production Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Ashok V. | Senior Manager, Business Applications, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The way it is easy to use most of the out of the box solutions without too much customization needing is a great help. We are able to manage our assets and freelancers for Fox sports Live production operations with the power of Field Service **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Mobile app could be more customizable like how we have the Salesforce Mobile publisher **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Crew management Asset Management Facility Management ### 44. Take the guesswork out of field service **Rating:** 3.5/5.0 stars **Reviewed by:** Briana L. | Salesforce Principal Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Lots of logitistics and coordination capabilities out of the box that you'd otherwise have to pay an arm and a leg to build yourself **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Initial learning curve can be a bit tough if you're new to Salesforce in general, but once you get rolling it's easy to maintain. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Makes it easy to dispatch resources on time to the right location and track activity and productivity ### 45. Best case for any field service use! **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Process consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Functionality for everything in the gannt chart **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing! It works great for our use case **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Allowing our agents to be functional in the field without constant interaction ### 46. Review for Salesforce field service applciation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce field service application improved our process on work order management, service resource, service appointment, resource absence etc, it played vital role in providing friction less support to our customers and delivering product to the end customer **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Mobile Limitations: due to some limitations around flexi page and page layout it is tricky to get solution placed for mobile **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helped us to give our customers best platform for customer experience, help them to improve process and faster delivery for the project ### 47. Great reach for company to manage and reach to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I'm a 8x Salesforce Certified developer and a user, Salesforce is a great platform solution, Salesforce field service has taken it more further to reach customers and sales representative on field with easy accessibility to Data. We have developed solutions to empower inventory management, work process, customer analysis, appointments, this everything with easy of using on mobile on field. So a easy to implement and effective tool. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** No as such dislike, it's a easy to develop tool and more easy to use and access data **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Connecting with on field sales representatives and customers was difficult, but because of Salesforce field service it has become easy and more grip over sales as feedbacks are also taken easily and necessary improvements done easily by backend team. So significant improvement was seen by cilents ### 48. Mobile is difficult to customize! **Rating:** 2.5/5.0 stars **Reviewed by:** Eric P. | Certified Salesforce.com Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Service appointment management, work orders and dispatch all work well. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile experience is difficult to customize without coding lightning components. Would like more declarative ways to do it **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It allows a centralized dispatch system that routes resources in a timely manner while allowing for rejected appointments to automatically reschedule. We also like being able to segment our resources based on skills. ### 49. Field service helps optimize executing **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick F. | Consulting Unit Lead, Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service allows the team to communicate via chatter and efficiently work through assigned appointments each day. Notifications help techs stay on top of changes intraday. Adding in text notifications has been critical to drive our successful communication. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** If security sessions are limited organizationally, it may be a bit of an annoyance for mobile team. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** General management of the field service team. ### 50. Not a cakewalk initially but turned out to be the most helpful tool once got a hands on it! **Rating:** 4.0/5.0 stars **Reviewed by:** Suhani S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** - Quicklinks- They are very handy and facilitates quick action. - Task Logs-Once a task is logged it becomes very easy to review all the task and alos facilities the content (emails/notes, etc) with is very useful - Platform - it definately easy to use and accomodates ample information so becomes a one stop from CRM prespective. Out of 10 working hours was on using salesforce for 80% of the time. Upcoming / overdue task- facilites ease of managing task which is great, and also helps to edit the task timelines based on any changes so that's great. Integration- helps to attach emails/ cpmunnication via outlook which is quite handy Data Navigation- helps to build custom page which is great to make personalised reports Issues- Never remember facing any system glitches which is great. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Logging a task- While logging a task it requires a lot of manual efforts as one needs to first log a task incomplete/in progress and then complete the task, this is even if we are already logging a completed task, this is basically adual effort. For example- In my previous organisation while every meeting was logged on SF, once a meeting was done we created a task to record the meeting on SF. It did not allowed to log a task as completed. We needed to log a task as in progress & then again revisit the task and mask as complete. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Use- Customer Support System Organisation- We provided backend support to US based company for managing patients appointment & revenue collection by hospitals & practices. Was using salesforce for managing customer data related to communications, contracts, contacts, upcoming tasks, ## Agentforce Field Service (formerly Salesforce Field Service) Discussions - [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) - 2 comments, 2 upvotes - [View Agentforce Field Service (formerly Salesforce Field Service) pricing details and edition comparison](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A21%3A32+-0500&secure%5Bsession_id%5D=cee57dcb-b83e-45e8-af25-5e0aa3c4a4b7&secure%5Btoken%5D=9a902b686a766b652239a7f1542766606733bb2d0c27dad8e6b62488360ee5e2&format=llm_user) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Agentforce Field Service (formerly Salesforce Field Service) Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (422 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews)