Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no need to jump between platforms.
The automations are the standout feature. Automatic text messages based on job status save a significant amount of time.
The UI is mostly intuitive and easy to navigate.
Online scheduling works well and integrates with Google, which is a big plus.
The route planning map is solid and helps schedule jobs efficiently.
Customer service has been good. They’re responsive when I report bugs and generally quick to resolve issues.
Outages happen occasionally, but they’re infrequent and usually short.
The platform is consistently updated with new features, which is a good sign.
Overall, it handles nearly all of my business needs, which is why I still rate it five stars. Review collected by and hosted on G2.com.
Some areas of the UI require too many clicks to accomplish simple tasks.
Text message handling can be frustrating when using multiple numbers under the same account.
The schedule page has an annoying refresh delay when moving jobs around.
Pricing is my biggest concern. It’s expensive, and many new features come with additional costs.
I don’t like that phone plans charge by the minute and per text message.
The AI assistant was decent, but not compelling enough to justify the added cost.
The mobile app works well overall, but the Android version noticeably lags behind the iPhone app. Review collected by and hosted on G2.com.
