I reviewed G2 feedback on Salesforce Field Service and found consistent praise for its effective connection of field operations to CRM data. Reviewers often highlight accurate scheduling, asset tracking, and real-time updates from technicians. Salesforce Field Service suits organizations that want a unified service workflow tied directly to customer records.

Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction. Key Features and Functionality: - Intelligent Scheduling and Routing: Utilizes AI to forecast demand accurately, assign tasks based on technician skills and proximity, and adapt schedules in real-time to accommodate changes, ensuring optimal resource utilization. - Mobile Access for Technicians: Provides a mobile application that offers technicians access to job details, maps, parts inventory, and customer history, even in offline environments, facilitating efficient task completion. - Real-Time Collaboration: Enables instant communication between field technicians and support teams through chat and photo-sharing features, allowing for quick problem resolution and knowledge sharing. - Customer Engagement Tools: Offers features like online appointment booking, real-time technician tracking, and automated notifications, keeping customers informed and engaged throughout the service process. - Integrated Parts Management: Synchronizes service tasks with inventory systems to ensure technicians have the necessary parts, reducing delays and improving first-time fix rates. Primary Value and User Solutions: Oracle Field Service addresses the complexities of managing field operations by providing a unified platform that enhances efficiency, reduces operational costs, and improves customer experiences. By leveraging AI and automation, it minimizes manual scheduling errors, optimizes resource allocation, and ensures timely service delivery. For businesses, this translates to increased productivity, better compliance with service level agreements, and higher customer retention rates. Customers benefit from transparent communication, reduced wait times, and reliable service, fostering trust and satisfaction.

My review of G2 feedback on Jotform revealed a clear appreciation for its customizable forms, which are used in field documentation. Users often note how easily technicians capture signatures, photos, inspection details, and job notes. Jotform suits teams that want flexible forms supporting consistent data collection in the field.

I examined ServiceNow FSM across G2 reviews and found consistent recognition for its enterprise-level workflows. Users note automated dispatching, asset tracking, and strong alignment with the larger ServiceNow ecosystem. This platform benefits companies that run complex, cross-department service operations.

ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014.

The World's Most Intelligent Facilities Run on Corrigo CMMS. As the Facilities Management hub of JLL Technologies, Corrigo is the world's most powerful and proven CMMS solution. Corrigo helps Facility Managers tame the chaos of high-volume, reactive facilities maintenance. Whether it's Work Order Management, Asset Management, or Vendor Management, Corrigo turns enterprise facilities from cost centers into value drivers. Corrigo is deployed across 1.1 million facilities in over 140 countries, Corrigo customers process 18.5M work orders representing $6B in transactional spend, annually. Corrigo also connects facility managers to a private network of more than 60K service professionals across 130+ trades, to get work done. Corrigo's promise to the market is to transition facilities management from reactive maintenance to strategic operations. Corrigo offers: * Templated best practices catered to individual industries * Configurable flexibility as you scale * Mobile-first, analytics-driven decisioning * Industry-leading 99.98% uptime * 60+ turnkey integrations creating the ultimate single pane of glass for FM * Managed Services & Asset Tagging to ensure all data is captured & put to good use Businesses can use Corrigo to manage their commercial facilities with tools including: * Automation of recurring work order tasks * Preventive maintenance scheduling * Two-way mobile communication with both internal and external technicians * Auto-routing of common tasks based on technician skills * Best practices for accurate dispatch and assurance work is done in accordance with SLAs * Invoicing, warranty management, and more. Corrigo is not purely an operational software but also provides business intelligence with analytics to drive critical decisions on work orders, capital asset renewal, vendor spending and performance, preventive maintenance coverage, industry benchmarking, and more. Corrigo uses everyday business data and analyses it to assess where costs can be cut, how schedules can be optimized, and where assets are costing more to maintain and repair than to replace. The dashboards provide real-time and predictive analytics to determine, which business aspects need attention and when to make changes to control expenses. The Corrigo mobile apps (IOS / Android) offer feature parity with the core software to ensure data captured in-office and on-site offers a unified, single source of truth. The app facilitates effective communication between technicians and service providers, and the self-service portals allow users to request, log, and sign off on work orders. Corrigo integrates seamlessly with IWMS, IoT, billing, CRMs, refrigerant tracking, financial and accounting, and business intelligence software, along with a slew of niche, innovative technologies. Corrigo is ideal for those who wish to gain peace of mind through a more strategic, proactive approach to their FM operations. Corrigo thrives on working with companies that have a widely distributed portfolio of assets in industries such as Retail, Restaurant, Grocery & Convenience, Financial Services, Government and Education.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), Asset Investment Planning (AIP) and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. IFS was founded in 1983 by five university friends who pitched a tent outside our first customer's site to ensure they would be available 24/7 and the needs of the customer would come first. Since then, IFS has grown into a global leader with over 7,000 employees in 80 countries. Driven by those foundational values of agility, customer-centricity, and trust, IFS is recognized worldwide for delivering value and supporting strategic transformations. We are the most recommended supplier in our sector. Visit ifs.com to learn why.

SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction.

I reviewed Field Nation G2 feedback and saw frequent recognition for its contractor-matching capabilities. Reviewers point to reliable technician sourcing, clear work order coordination, and performance insights. Field Nation is ideal for companies that rely heavily on independent field technicians.

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour

As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries.

Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com.

Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.

TrueContext powers productivity from operations to insights with an intelligent field service workflow platform. The world’s largest, most complex, and most asset-intensive operations run on TrueContext to deliver the future of field service today — from accurate job guidance and purposeful data collection to deep analytics that drive action and impact. Over 100,000 users across medical device, oil and gas, and industrial equipment rely on our platform and turnkey solutions to perform flawlessly, see clearly, and act decisively in the field. With TrueContext, technicians, field leaders, and the C-suite gain visibility and control over complex environments that evolve by the day. Customers leverage the platform for productivity, predictability, and precision from the front line to the decision table using adaptive, automated workflows and seamlessly integrated data. The TrueContext advantage starts with intelligent workflows that are easy to build and quick to iterate, ready to respond to the precise needs of your field teams. Its data capture capabilities use system integrations to minimize manual data entry while ingesting rich, real-time information such as photos, barcodes, sketches, GPS data, and technician notes. This data ecosystem enables rapid automation, triggering report generation, new work order creation and dispatch, supervisor approvals, and customer communication in a single tap. With enterprise-level reliability and rigorous security, TrueContext exceeds compliance standards for highly regulated industries by ensuring sensitive data is protected at scale. For those seeking a smart start on their digital transformation, TrueContext offers decades of field expertise through its Professional Services. Using a proven methodology that’s delivered countless success stories, the PS team simplifies deployment from replacing paper to even the most complex modernization projects.