Agentforce Field Service (formerly Salesforce Field Service)
Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.
Average Rating: 4.4/5.0
Total Reviews: 977
How Do G2 Users Rate Agentforce Field Service (formerly Salesforce Field Service)?
- Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
- Roles: 8.6/10 (Category avg: 8.7/10)
- Analytics: 8.6/10 (Category avg: 8.4/10)
- Location: 8.7/10 (Category avg: 8.5/10)
Who Is the Company Behind Agentforce Field Service (formerly Salesforce Field Service)?
- Seller: Salesforce
- Company Website:
- Year Founded: 1999
- HQ Location: San Francisco, CA
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Twitter: @salesforce
579,511 Twitter followers -
LinkedIn® Page: www.linkedin.com
89,711 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Salesforce Developer, Software Engineer
- Top Industries: Information Technology and Services, Manufacturing
- Company Size: 42% Medium, 35% Large
What Do G2 Reviewers Say About Agentforce Field Service (formerly Salesforce Field Service)?
AI-generated summary from verified user reviews
Pros
- Users find the ease of use in Salesforce Field Service enhances their workflow and improves customer service efficiency.
- Users value the integrated scheduling ecosystem of Agentforce Field Service, enhancing efficiency and service delivery.
- Users appreciate the easy integration of Agentforce Field Service, enhancing service delivery and user experience across systems.
- Users value the real-time visibility of Agentforce Field Service, enhancing coordination and efficiency in customer service.
- Users value the seamless integrations of Agentforce Field Service, enhancing data connectivity and workflow customization.
Cons
- Users find that improvement is needed in system optimization and the complexity of Salesforce Field Service for smaller operations.
- Users find the learning curve steep, especially during initial setup, complicating the overall user experience.
- Users report setup difficulties with Agentforce Field Service, highlighting a complicated process and a steep learning curve.
- Users find Agentforce Field Service expensive, especially for smaller operations, due to cumulative licensing costs.
- Users find customization difficult, facing a steep learning curve and challenges with mobile experience and sharing rules.
What Are Recent G2 Reviews of Agentforce Field Service (formerly Salesforce Field Service)?
"Efficient Field Service Management, Complex Setup"
Rating: 4.0/5.0 stars
— Akash S.
"Agentforce Field Service: Bridging the Gap Between Digital AI and Physical Fixes."
Rating: 5.0/5.0 stars
— NexusForce C.
