--- title: ServiceTitan Reviews meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 375 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 375 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 375 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews) - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews) - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews) - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews) - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews) - Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews) - Data Management (13 reviews) - Reporting Features (13 reviews) - All-in-one Tools (12 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews) - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews) - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews) - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews) - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews) - Feature Limitations (6 reviews) - Integration Issues (5 reviews) - Setup Difficulties (5 reviews) - Update Issues (5 reviews) ## ServiceTitan Reviews ### 1. Top Notch relies on Service Titan for "top notch" performance! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara L. | Owner/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ServiceTitan?** ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatching techs in real time, to invoicing on-site before we ever leave a home, it removes a lot of the back-and-forth that used to slow teams down. The CRM side helps us stay ahead of customers instead of reacting to them, and inventory tracking keeps us from getting caught mid-job without parts. The integrations with accounting and reporting tools also give us real visibility into what’s actually driving performance and profit, not guesswork. What I appreciate most is how it connects the field and the office so decisions happen faster and with better information. It’s not perfect, but when it’s dialed in, it absolutely raises the standard for speed, organization, and customer experience. **What do you dislike about ServiceTitan?** ServiceTitan can definitely be powerful, but it’s not always plug-and-play. Setup can take time, and there’s a learning curve to really getting it dialed in the way your business needs it to run. It can also get expensive quickly, especially when you start adding on pro products on top of an already significant investment. That’s something every business has to weigh against the efficiency and visibility it provides once everything is fully built out and working the way it should. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan helps HVAC and other service-based businesses run their operations more efficiently by bringing scheduling, dispatching, invoicing, and customer management into one platform. It tackles disorganized workflows and disconnected systems by streamlining day-to-day processes, improving communication with customers, and offering data-driven insights that support business growth. It also makes it easier to track performance, manage employees, and stay on top of finances. **Official Response from Emily Smith:** > Wow, our team loves hearing this, Sara. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. We appreciate your feedback around our pro products and set up and will be sure to share them with our team. Thank you! ### 2. Deep, Customizable Platform Backed by a Team That Stands Behind It **Rating:** 5.0/5.0 stars **Reviewed by:** Leon W. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ServiceTitan?** ServiceTitan really lets users go as deep as they want, depending on how much functionality they need. If you’re willing to take the time to learn the system, you can accomplish a lot with this platform, and tailor it to fit the way you work. They also really stand behind their product. **What do you dislike about ServiceTitan?** On the flip side, you really do need to invest a significant amount of time in setup and in learning your way around the software to get the most benefit from it. For some people, it can be difficult to wrap their heads around how everything works at first. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has really helped us automate customer communications. The automated texts and emails sent when a technician is on the way to a property are a lifesaver. It also automatically sends reminder notifications for outstanding repair estimates, which has been extremely helpful. **Official Response from Emily Smith:** > Thank you for the thoughtful review, Leon. We’re glad you’re getting value from the platform’s flexibility, customization, and automated customer communications. We also appreciate the honest feedback around the learning curve, and we continue to invest in onboarding, education, and support to help teams get value faster. ### 3. ServiceTitan Transformed Our Workflow With a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Janet T. | Administrative Assistant/ ServiceTitan Champion, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** What we appreciate most about ServiceTitan is how it connects every part of our HVAC business, starting with the initial customer call and continuing through to job completion and follow-up. It goes beyond being just software; it serves as a comprehensive business management system that enables us to work more efficiently, provide an improved customer experience, and measure tangible results. Having a dedicated and proactive CSM like Katharine enhances the experience even further—she truly exemplifies what customer success should be. **What do you dislike about ServiceTitan?** ServiceTitan is undoubtedly a powerful platform, but its extensive range of features and settings means there is a noticeable learning curve. Tasks like managing the pricebook and creating custom reports can sometimes be complicated and require significant time to adjust properly. Furthermore, some functions still depend on manual workarounds or API connections, especially for certain integrations and bulk actions, which could benefit from greater automation. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has greatly improved the efficiency of our HVAC business by streamlining almost every area of our operations. Previously, we depended on several separate systems to handle scheduling, estimates, invoicing, and reporting. With ServiceTitan, all of these functions are now unified and easily accessible within a single platform. **Official Response from Emily Smith:** > It’s wonderful to hear how ServiceTitan has connected your operations from the first customer call through follow-up and reporting! We’re glad the platform is helping your team work more efficiently and deliver a stronger customer experience, and it’s great to see your CSM recognized for her impact. Thanks for sharing how bringing everything into one system has made a difference for your business, Janet. ### 4. Comprehensive and Reliable, Though Sometimes Rigid for Unique Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ServiceTitan?** I appreciate having an all-in-one platform for my company, as it covers everything from inventory and scheduling to calls, our customer database, and all the details in between. Being a 24/7 business, we benefit from unlimited access to a secure system that has proven to be reliable and consistently available. The customer service team is extremely helpful, and the implementation team stands out for their thorough and methodical approach. Even though onboarding is a significant undertaking, they work hard to make the process as seamless as possible and are always ready to help with any issues or to explain the reasoning and processes behind things. Additionally, the integration with our payment system, phone system, and accounting software has been incredibly beneficial. **What do you dislike about ServiceTitan?** At times, it can feel excessively rigid, as there is little flexibility with certain features. Since not all companies that use it operate in a cookie-cutter fashion, we've often found ourselves needing to devise workarounds to outsmart the system. **What problems is ServiceTitan solving and how is that benefiting you?** This is a comprehensive solution that covers many aspects of our plumbing service business from start to finish. It begins with the phone system and database, and offers an intuitive interface for both our CSRs and dispatchers. I appreciate being able to manage our inventory in a single, reliable system with impressive accuracy. The platform also allows us to handle timesheets and payroll efficiently, utilizing the GPS features on our field technicians' tablets. Additionally, it helps us manage our accounts payable and receivable workload through automated exports to our accounting software. **Official Response from Emily Smith:** > Thanks so much for the detailed feedback. We’re happy to hear ServiceTitan’s all-in-one platform, reliability, and integrations are supporting your around-the-clock operations and making day-to-day work easier for your team. We also appreciate you sharing your perspective on flexibility, and we’re grateful you took the time to be candid about your experience. ### 5. Outstanding Support and Guidance, but Steep Learning Curve with Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen S. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I really valued the onboarding guidance I received, as well as the continued assistance with any questions or concerns that came up well after we started using Service Titan. The support provided has been better than with any other software we have adopted. **What do you dislike about ServiceTitan?** Service Titan is a comprehensive program with many features, so it can take some time to fully understand how to make the most of each option for your company. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan has enabled us to eliminate three other software programs, streamlining our operations into a single, highly user-friendly platform. We have especially appreciated the reporting features and the ability to track our team members out in the field. **Official Response from Emily Smith:** > We’re really glad to hear the onboarding experience and ongoing support have stood out for you, Gretchen. It’s great to know ServiceTitan is helping simplify your tech stack and bring your operations into one place, especially with reporting and field visibility. Thanks for sharing how the platform has supported your team as you’ve grown into it. ### 6. Highly Recommended for Comprehensive Management **Rating:** 5.0/5.0 stars **Reviewed by:** Blaine S. | Integrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I really appreciate how ServiceTitan records all calls and brings up customer information, which keeps our operations organized. Tracking our technicians ensures safety and operational fluidity, while the reputation management feature allows for efficient management. It also enables us to implement our goals and connect systems most efficiently. **What do you dislike about ServiceTitan?** I find the system's ability to track inventory effectively lacking. Additionally, it doesn't tailor well to the Canadian way of doing things, especially in terms of payroll. It would also be beneficial if the payroll features were better tailored to Canada. Moreover, having the inventory and accounting functionalities integrated would improve my experience. **What problems is ServiceTitan solving and how is that benefiting you?** I use ServiceTitan to enhance customer experience, ensuring accurate job pricing and organized transactions. It optimizes technician dispatch and membership management, recording calls and tracking customer interactions, improving team safety and reputation management. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience, Blaine! We’re glad to hear ServiceTitan is helping keep your operations organized, support technician safety, and enhance the overall customer experience through call tracking and reputation management. We also appreciate you outlining where the platform could better support your workflows and regional needs. ### 7. The benefits and uses of ServiceTitan **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | HVAC Dept Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ServiceTitan?** ServiceTitan is able to create and pull any report that I want. It is very robust and all encompassing. It tracks multiple data points and has the ability to integrate with multiple vendors to help streamline efficiency. The ability to create marketing campaigns and pricebooks has been beneficial to our company. The success managers are responsive and helpful which is very important with such a robust platform. Managers can also access from our mobile devices if we are away from a computer. **What do you dislike about ServiceTitan?** The most challenging thing is getting all of one's data entered into ServiceTitan so it can be used well. It could almost be a person's full time job to enter data and build campaigns and pull reports. While it is easy to use, ServiceTitan is also a growing and evolving platform which makes it challenging to keep up with the updates. The YouTube videos are helpful but again it is a lot to keep up with. **What problems is ServiceTitan solving and how is that benefiting you?** The software solves our field management and profitability of calls and projects. It allows to see trends and create budgets. **Official Response from Emily Smith:** > Thank you for sharing your experience, Tony! We are thrilled to hear that ServiceTitan has streamlined efficiency for your business. We appreciate your feedback about data migration and updates and will be sure to share it with our product team. ### 8. Great for Scheduling and Job Costing, but Integration Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Great for scheduling and job costing and helping with asking the right questions to get processing going in the business. **What do you dislike about ServiceTitan?** That it is an incomplete system. The importing into Quickbooks is tedious and time consuming. I feel there is a lot of baby sitting with the batches. Not accounting friendly. Getting solutions to issues faster. All the options make it unnecessarily complicated. Even the custom reporting is not that custom. The implementation /integration process was mess for us. **What problems is ServiceTitan solving and how is that benefiting you?** The thought process needed to grow the business. **Official Response from Emily Smith:** > Thank you for taking the time to share your feedback. We are always working to improve and this will help us do just that. ### 9. ServiceTitan helps your team be accountable **Rating:** 4.0/5.0 stars **Reviewed by:** Khiana K. | Customer Service Representative and Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ServiceTitan?** ServiceTitan is a beast of a software - incomparable to other systems! ServiceTitan offers so many features as well as integrations with other products helping with the ease of use. I have been using ServiceTitan daily for my full time role in HVAC for nearly 3 years and am impressed with its features. ServiceTitan makes every employee's role easier, more organized and holds them accountable - from CSRs to dispatchers to accounts payable to warehouse staff to technicians. ServiceTitan's features help our entire team save time every day. We appreciate how absolutely everything is tracked from our inventory being counted to our phone calls being recorded with both clients and vendors. This helps with accountability and makes us feel safer as a company. ServiceTitan has helped our company grow and we appreciate they are continually growing as well - offering seasonal updates. They continue to provide new bug fixes, enhancements and features. ServiceTitan is an essential part of our business! **What do you dislike about ServiceTitan?** While we do appreciate that ServiceTitan offers updates, often, after a new release, there are glitches and it takes time for these to be worked out. Additionally, we have had trouble with technical support where they struggle to find us appropriate answers or solutions. Since we are advanced users, when we connect with support, it is typically for a more complex question and as a result, we have found it takes some time (and speaking to several different employees in different roles) to be provided a satisfying answer. We have also noticed that we are not always notified of changes in workflows in a timely fashion (example: when we are provided a new CSM or how to contact our CSM has changed). **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan allows us to record phone conversations between our employees and vendors. This has helped us numerous times when a vendor goes back on their word but we have a recorded conversation of what was agreed upon. ServiceTitan's marketing features lets us easily see what campaigns are doing well for us as a company and are driving the most revenue so we know how best to spend our hard earned money. ### 10. All-in-one Operations & Accounting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan H. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ServiceTitan?** All aspects of our business are conducted through ServiceTitan. Our technicians receive their work orders, complete service forms, clock in/out, and generate PO numbers all from the same platform. Our office staff can dispatch, invoice, track vehicles and parts, all from the desktop. There are very few reasons to enter data in multiple systems which makes us more efficient and lets us focus on taking care of our customers. The addition of "Pro" products, FleetPro specifically, has allowed us to integrate our fleet telematics, validate service and payroll, and dispatch to emergency calls more efficiently. The Customer Support Managers are a great resource for figuring out unique issues, and the general support line is very helpful. I speak with one or the other multiple times a week. **What do you dislike about ServiceTitan?** ServiceTitan is very robust. There are companies solely built on helping contractors discover and use all of it's features. Because of this, the learning curve is daunting, especially if you're trying to learn it while running your business day to day. We used a third party (ServiceTitan Partner "Power House Group") to help us get up to speed quickly and figure out our workflows. Also, ServiceTitan was originally planned for residential service. As a purely commercial contractor, we sometimes have to get creative to accomplish what we need. ServiceTitan has recognized their gap in service and has/is rolling out improvements for the commercial space, but we're at least a year away from a full-feature commercial product (in my opinion). It's still very possible to operate ServiceTitan as a commercial contractor, it's just not as straightforward as it is for residential. **What problems is ServiceTitan solving and how is that benefiting you?** We are able to manage a high volume of service calls daily with less paperwork than ever. **Official Response from Emily Smith:** > Thank you so much for this review, Jordan! We are so grateful to have you as a partner, especially as we continue to grow our Commercial product out. We hope to use your feedback to make the best Commercial product possible. We appreciate your feedback and partnership! ### 11. Great for residential, good for commercial. Needs to stop pushing Pro products **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle H. | Business System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** It's a great software systems for technicians in the field while still having a robust backend for office staff. Onboarding for our commercial business was top notch. **What do you dislike about ServiceTitan?** Their reporting leaves a lot to be desired. Only being able to run a report on a single dataset is really not up to snuff. While their APIs are a great help for one off requests, it makes it difficult for reporting purposes. I wish they would have read only access to our database so we can query the server directly. **What problems is ServiceTitan solving and how is that benefiting you?** Our previous FSM software was archaic and our technicians complained about it constantly. ServiceTitan has changed all that and they actually enjoy using it. Not having that user friction has allowed for more compliance with the software and leading to the techs actually working through the entire field service process. Game changer. **Official Response from Emily Smith:** > We're so glad to hear that your technicians enjoy using ServiceTitan! We appreciate your feedback on our reporting functionality and will share this with our Product Team. Thanks, Kyle! ### 12. The steering wheel to our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ServiceTitan?** The ability to make our decisions more informed and our technicians better prepared to provide an excellent customer experience. **What do you dislike about ServiceTitan?** It almost requires a full time person to make sure you are getting the most out of it and that you are using it properly. **What problems is ServiceTitan solving and how is that benefiting you?** Provides consistency for our customers, tracks all KPI's, gives me a dashboard to know how the business is doing. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience, Bill! We're grateful to be your software partner. ### 13. Absolutely revolutionized our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | Executive Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** Service Titan has been life-changing. It is super user-friendly, easy to roll out to our fleet of technicians, easy to integrate with our current billing software so we could roll everything over. **What do you dislike about ServiceTitan?** I was not prepared for the mandatory training I had to take before being able to access the dashboard. **What problems is ServiceTitan solving and how is that benefiting you?** Having everything in one dashboard and place (from customer information to billing) is absolutely incredible. Prior to Service Titan, we were operating inefficiently on multiple platforms. **Official Response from Emily Smith:** > Thanks so much for this incredible review, Melissa! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. ### 14. Excellent all-in-one platform for anyone in the home service industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about ServiceTitan?** The ability to track the performance of and associated revenue from marketing efforts, the ease in which I can communicate with customers through automated email and SMS, and the ability to manage my online reputation. **What do you dislike about ServiceTitan?** It is a beast of a software; very steep learning curve when you first start and if you haven't taken any trainings, it can be difficult to set things up properly. **What problems is ServiceTitan solving and how is that benefiting you?** Allows me the ability to pay closer attention to what I'm spending on and generating from our marketing efforts **Official Response from Emily Smith:** > Thank you so much for taking the time to provide us this feedback! We appreciate it and your partnership. ### 15. Exactly what I need when I need it **Rating:** 5.0/5.0 stars **Reviewed by:** Geoffrey C. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** ServiceTitan allows me to have access to all my data and use that data toservice clients all in one application. We use it on all our calls. **What do you dislike about ServiceTitan?** There is a significant learning curve when onboarding. **What problems is ServiceTitan solving and how is that benefiting you?** Maximizing our revenue by being in control of our operations in real tiem **Official Response from Emily Smith:** > Thank you so much for the review, Geoffrey! We appreciate the feedback about our onboarding experience and will share it with the team. We definitely recommend you check out EmberSessions and STCU if you haven't already. ### 16. Very good experience overall. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ServiceTitan?** I like the ecossytem they're developing. **What do you dislike about ServiceTitan?** Functionality can be very decentralized, which makes it difficult to learn and implement. **What problems is ServiceTitan solving and how is that benefiting you?** It is enabling us to operate our business in a centralized and more efficient manner. **Official Response from Emily Smith:** > Thank you so much for this review! We appreciate the feedback and definitely recommend checking out EmberSessions to learn and implement the areas of ServiceTitan if you haven't already. ### 17. The Key to our Success **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about ServiceTitan?** It is all-encompassing and streamlines the office and sales tasks in our business. **What do you dislike about ServiceTitan?** The lack of support and how complicated some aspects can be. **What problems is ServiceTitan solving and how is that benefiting you?** They got me up and running quickly and I appreciated the ability to use my tenure with the software to help me start my new business. **Official Response from Natalie Koch:** > Thanks for the feedback, Stephanie. This is the kind of insight we need to make our customer experience even better. ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400061&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A32%3A35+-0500&secure%5Bsession_id%5D=4fa2b0f8-5121-427b-a701-e9b1671ec10b&secure%5Btoken%5D=de4058876982a6dc9a6930fbef98b02d110a38b4059c73c086b74d22b6595b57&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [OnCall Air](https://www.g2.com/products/oncall-air/reviews) - [pulseM](https://www.g2.com/products/pulsem/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ## ServiceTitan Features **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.1/5.0 (449 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (371 reviews)