--- title: ServiceTitan Reviews meta\_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 375 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 375 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ServiceTitan Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. [(29 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400457&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. [(24 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399594&qs=pros-and-cons#reviews) Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. [(22 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399896&qs=pros-and-cons#reviews) Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. [(19 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400028&qs=pros-and-cons#reviews) Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. [(17 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400781&qs=pros-and-cons#reviews) Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. [(17 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400061&qs=pros-and-cons#reviews) Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. [(15 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1401545&qs=pros-and-cons#reviews) Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. [(11 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400992&qs=pros-and-cons#reviews) Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. [(11 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1401559&qs=pros-and-cons#reviews) Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. [(9 mentions)](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399626&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceTitan ##### 1. Ease of Use Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. [ See 29 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400457&qs=pros-and-cons#reviews) See Related User Reviews ![Liz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz H.") LH Liz H. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use, Highly Customizable, and Accessible Anywhere" What do you like about ServiceTitan? It’s easy to use and simple to customize to fit my business needs. I also love that I can access it from anywhere, on any device, as long as I have an ![Leon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon W.") LW Leon W. Mid-Market (51-1000 emp.) 5.0/5 "Deep, Customizable Platform Backed by a Team That Stands Behind It" What do you like about ServiceTitan? ServiceTitan really lets users go as deep as they want, depending on how much functionality they need. If you’re willing to take the time to learn the ##### 2. Customer Support Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. [ See 24 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399594&qs=pros-and-cons#reviews) See Related User Reviews ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch relies on Service Titan for "top notch" performance!" What do you like about ServiceTitan? ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatchin TL Taylor L. Small-Business (50 or fewer emp.) 4.0/5 "All-in-One Platform That Streamlines Operations Effortlessly" What do you like about ServiceTitan? All in one platform that streamlines operations. Able to schedule, dispatch, invoice, track customers and use reporting. ##### 3. Features Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. [ See 22 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399896&qs=pros-and-cons#reviews) See Related User Reviews ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch relies on Service Titan for "top notch" performance!" What do you like about ServiceTitan? ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatchin ![Jerod S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerod S.") JS Jerod S. Small-Business (50 or fewer emp.) 4.0/5 "Very Useful Data at Our Fingertips" What do you like about ServiceTitan? Having very useful data at our fingertips. ##### 4. Tracking Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. [ See 19 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Service Titan’s Robust Reporting and Customer Data Capabilities Are Second to None" What do you like about ServiceTitan? Service Titan has so many capabilities that it's hard to say what's the best. From reports to customer info and the excessive data we are able to keep TL Taylor L. Small-Business (50 or fewer emp.) 4.0/5 "All-in-One Platform That Streamlines Operations Effortlessly" What do you like about ServiceTitan? All in one platform that streamlines operations. Able to schedule, dispatch, invoice, track customers and use reporting. ##### 5. Efficiency Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. [ See 17 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400781&qs=pros-and-cons#reviews) See Related User Reviews ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch relies on Service Titan for "top notch" performance!" What do you like about ServiceTitan? ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatchin BS Blaine S. Small-Business (50 or fewer emp.) 5.0/5 "Highly Recommended for Comprehensive Management" What do you like about ServiceTitan? I really appreciate how ServiceTitan records all calls and brings up customer information, which keeps our operations organized. Tracking our technici ### 5 Cons or Disadvantages of ServiceTitan ##### 1. Learning Curve Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. [ See 17 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400061&qs=pros-and-cons#reviews) See Related User Reviews ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch relies on Service Titan for "top notch" performance!" What do you dislike about ServiceTitan? ServiceTitan can definitely be powerful, but it’s not always plug-and-play. Setup can take time, and there’s a learning curve to really getting it dia ![Leon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon W.") LW Leon W. Mid-Market (51-1000 emp.) 5.0/5 "Deep, Customizable Platform Backed by a Team That Stands Behind It" What do you dislike about ServiceTitan? On the flip side, you really do need to invest a significant amount of time in setup and in learning your way around the software to get the most bene ##### 2. Improvement Needed Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. [ See 15 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1401545&qs=pros-and-cons#reviews) See Related User Reviews ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch relies on Service Titan for "top notch" performance!" What do you dislike about ServiceTitan? ServiceTitan can definitely be powerful, but it’s not always plug-and-play. Setup can take time, and there’s a learning curve to really getting it dia ![Jerod S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerod S.") JS Jerod S. Small-Business (50 or fewer emp.) 4.0/5 "Very Useful Data at Our Fingertips" What do you dislike about ServiceTitan? It's a very large program that does many different things. Sometimes the data you want to get to lives in two different places and can be hard to extr ##### 3. Poor Customer Support Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. [ See 11 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400992&qs=pros-and-cons#reviews) See Related User Reviews ![Janeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janeth M.") JM Janeth M. Small-Business (50 or fewer emp.) 5.0/5 "Powerful and Flexible" What do you dislike about ServiceTitan? I wish I one product manager that knew everything about us and how we operate so that I am not re-explaining myself to support. I would like one supp LJ Lisa J. 5.0/5 "The All-in-One HVAC Management Solution" What do you dislike about ServiceTitan? I have connection issues with Contact Center Pro. It was frustrating in the beginning because we did not have a reachable CSM to help with the set up. ##### 4. Poor Support Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. [ See 11 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1401559&qs=pros-and-cons#reviews) See Related User Reviews ![Janeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janeth M.") JM Janeth M. Small-Business (50 or fewer emp.) 5.0/5 "Powerful and Flexible" What do you dislike about ServiceTitan? I wish I one product manager that knew everything about us and how we operate so that I am not re-explaining myself to support. I would like one supp LJ Lisa J. 5.0/5 "The All-in-One HVAC Management Solution" What do you dislike about ServiceTitan? I have connection issues with Contact Center Pro. It was frustrating in the beginning because we did not have a reachable CSM to help with the set up. ##### 5. Limited Functionality Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. [ See 9 mentions ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399626&qs=pros-and-cons#reviews) See Related User Reviews ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch relies on Service Titan for "top notch" performance!" What do you dislike about ServiceTitan? ServiceTitan can definitely be powerful, but it’s not always plug-and-play. Setup can take time, and there’s a learning curve to really getting it dia ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive and Reliable, Though Sometimes Rigid for Unique Needs" What do you dislike about ServiceTitan? At times, it can feel excessively rigid, as there is little flexibility with certain features. Since not all companies that use it operate in a cookie WK William K. Owner Small-Business (50 or fewer emp.) 8/5/2026 "Costly Contract with No Easy Exit, and a Difficult Implementation" 0.5/5 What do you like best about ServiceTitan? While the platform offers many features, I was unable to realize the expected benefits because of the implementation and operational challenges my company experienced. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? The biggest disappointment was that the software did not deliver the value we expected despite the significant investment of time and money. Implementation was far more difficult than anticipated, and instead of improving our operations, it created additional challenges for our team. My biggest concern, however, is the contract. After determining that the platform was not a good fit for our business and discontinuing its use, we are still being required to pay more than $3,500 per month with no reasonable path to terminate the agreement early. Paying for software that we no longer use has placed a financial burden on our business. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? At this point, ServiceTitan is not benefiting my business. We purchased it to improve our operations, but it did not meet our needs, and we are no longer using the software while remaining obligated under the contract. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tanya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya M.") TM Tanya M. Director Of Operations Small-Business (50 or fewer emp.) 7/23/2026 "ServiceTitan Automation and Smarter Routing Transformed Our Daily Operations" 5/5 What do you like best about ServiceTitan? 2026 is the year we went all in on letting ServiceTitan do what it does best so our people can focus on the work that actually needs hands on it. Smarter Routing has been the most valuable addition for us this year. Building routes used to eat up real time every morning, and now we're cutting drive time and fitting more jobs into the day without anyone burning an hour playing Tetris with the dispatch board. That's the theme for us across the board: automate the repeatable stuff, protect our humans for the judgment calls. It's also why we're working to get on the Max program now, because we want to take that automation as far as it can go. On top of that, I built our Lion's Share Challenge, a technician contest scored entirely on options-per-opportunity data pulled from ServiceTitan, and rebuilt our commission and spiff tracking on ServiceTitan reporting. Coaching runs on real numbers now, payroll runs off one source of truth, and the platform is genuinely running the business with us instead of just under us. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? I wish we could be on the Max Program to fully automate our business to really see how much it can grow. i also wish i could bring more team members to Pantheon to get motivated and see the value it brings Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? Routing, so we dont miss time in traffic having many vans overlap zones in the Dallas area. Being able to see how our marketing campaigns work, what custoemrs like and dislike, automatic connection to schedule online on our site, easily make payments, send financing from estimates as well as streamline everything. The reporting is amazing and Dahsboards where technicians can see everything up front is great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike L.") ML Mike L. Integrations / IT / Hiring Small-Business (50 or fewer emp.) 8/30/2024 "Good Features, Needs Easier Setup" 3/5 What do you like best about ServiceTitan? I like that ServiceTitan provides an easy way to communicate, which is crucial for both our team and customers. The call recording feature is particularly handy since we can record interactions with our customers and find ways to improve. Their app enhances the overall communication experience, allowing us to fully engage with both our team and customers effectively. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? The deeper we get into ServiceTitan, the more the experience changes because we're locked in which makes it harder to change companies. ServiceTitan also is trying to be an all in one company, though they will not be there for a while in every avenue. Because of this they overcharge with the additional add ons when other companies for now, do the job better. The initial setup wasn't very easy and it is still taking time as we're adjusting to their new changes. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? ServiceTitan improves our customer experience, helps with dispatch, and facilitates technician communication. We use it for marketing, providing call recording and easy communication with customers and the team. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10072271/official_response/edit) Thanks for the feedback, Mike. This is the kind of insight we need to make our customer experience even better. We will share this with our internal team who is actively working to improve the support experience. 6/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Owner/COO Small-Business (50 or fewer emp.) 1/24/2025 "Top Notch relies on Service Titan for "top notch" performance!" 5/5 What do you like best about ServiceTitan? ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatching techs in real time, to invoicing on-site before we ever leave a home, it removes a lot of the back-and-forth that used to slow teams down. The CRM side helps us stay ahead of customers instead of reacting to them, and inventory tracking keeps us from getting caught mid-job without parts. The integrations with accounting and reporting tools also give us real visibility into what’s actually driving performance and profit, not guesswork. What I appreciate most is how it connects the field and the office so decisions happen faster and with better information. It’s not perfect, but when it’s dialed in, it absolutely raises the standard for speed, organization, and customer experience. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? ServiceTitan can definitely be powerful, but it’s not always plug-and-play. Setup can take time, and there’s a learning curve to really getting it dialed in the way your business needs it to run. It can also get expensive quickly, especially when you start adding on pro products on top of an already significant investment. That’s something every business has to weigh against the efficiency and visibility it provides once everything is fully built out and working the way it should. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? ServiceTitan helps HVAC and other service-based businesses run their operations more efficiently by bringing scheduling, dispatching, invoicing, and customer management into one platform. It tackles disorganized workflows and disconnected systems by streamlining day-to-day processes, improving communication with customers, and offering data-driven insights that support business growth. It also makes it easier to track performance, manage employees, and stay on top of finances. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-10766119/official_response/edit) Wow, our team loves hearing this, Sara. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. We appreciate your feedback around our pro products and set up and will be sure to share them with our team. Thank you! 6/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Duane B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duane B.") DB Duane B. owner Mid-Market (51-1000 emp.) 5/14/2026 "Do not use service titan Market pro." 0/5 What do you like best about ServiceTitan? fast dispatch software and ability to record calls Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? Stay away from ServiceTitan. It’s extremely overpriced. I’ve been a customer for the past few years, and when they imported my database, they lost thousands of my customers and duplicated the entire database. It was a complete nightmare. The situation was so bad that they fired the person responsible for the import and told me it was the worst import in the company’s history. They also offer products like Market Pro and Schedule Pro — don’t waste your money. With Market Pro, I signed a one-year contract and was told I’d get the first six months free. Later, I found out they doubled the cost for the last six months. Their customer service is absolutely terrible. There’s no one you can call directly. You have to email everyone and wait for a response, which may not come for weeks. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? they will not solve it Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-12815729/official_response/edit) Thank you for your feedback. We’re sorry to hear about your experience with Market Pro support and communication, and we take concerns like this seriously. Please email reviews@servicetitan.com and we will get you connected with someone. Thank you, Duane. 5/26/2026 Current UserValidated ReviewerSource: Organic ![Marlene W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlene W.") MW Marlene W. OFFICE MANAGER Small-Business (50 or fewer emp.) 4/21/2026 "A True All-in-One Field Service Platform That Streamlines Growth" 5/5 What do you like best about ServiceTitan? They offer a comprehensive field service management solution that covers everything you need. Beyond scheduling and dispatch, their invoicing integrates seamlessly with QuickBooks. They also provide features like Marketing Pro, online payments, estimates and proposals, AI tools, and CRM functionality. Overall, it’s a true all-in-one platform designed to streamline operations and support business growth. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? Even though ServiceTitan is often praised as an all-in-one platform (like you described), there are some very consistent complaints that come up across reviews and user discussions. 1.) It's expensive, 2.) Steep learning curve/complexity. 3.) Long and difficult onboarding, 4.) Customer support can, at times be inconsistent, for example; long wait times, getting passed between teams, inconsistent answers. Bottom line; ServiceTitan's biggest downside is actually tied to its biggest strength: It tries to do everything, which leads to all of the above dislikes. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? They are constantly trying to solve all problems and do system updates regularly. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-12661027/official_response/edit) Marlene, thank you so much for taking the time to share such a thoughtful review! It means a lot to hear that ServiceTitan is helping streamline your operations — from scheduling and dispatch to invoicing, payments, and beyond. That's exactly what we're building toward, and it's genuinely rewarding to hear it's making a difference for your business. We also appreciate your honesty about the challenges. The learning curve, onboarding complexity, and support experience are things we hear from customers and take seriously. Feedback like yours helps us keep pushing to do better, and we're grateful you shared it. Thank you again for being a part of the ServiceTitan community — we're glad to have you with us. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Christa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christa D.") CD Christa D. Office Manager Small-Business (50 or fewer emp.) 3/12/2026 "ServiceTitan Centralizes Scheduling, CRM, and Payments for the Trades" 4/5 What do you like best about ServiceTitan? ServiceTitan is a powerful field service management platform for the trades. It centralizes almost every part of our business - scheduling and dispatching, customer relationship management, invoicing and payments, and much more! We partnered with ServiceTitan to help us scale our family heating, cooling and electrical business. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? We dislike the pricing of the platform - it's a large annual investment - especially as a small, family business. However, we chose the investment to help us grow and scale. Upon partnering with ServiceTitan, we were not aware of the long and complicated setup process of our account. There also was - and still is - a tremendous learning curve. The software is complex and navigation can feel confusing at first. Another pain point is inconsistent customer support. We had a phenomenal customer success manager, Warren, who would meet with our team monthly and went above and beyond to answer our questions and help with beast practices. Our account was transitioned to a new, unresponsive customer success manager - and now we have a different customer success manager. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? ServiceTitan centralizes customer and job information - from service history to equipment installed and notes and photos! Our technicians and office staff always have the full history, which improves quality and efficiency. Also, ServiceTitan provides real-time dispatch details to help us schedule smarter and serve more of our neighbors. Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-12471090/official_response/edit) Thank you for your thoughtful feedback, Christa. We’re glad ServiceTitan has helped centralize your operations and improve visibility, communication, and efficiency across your business. We also appreciate your candid input around onboarding, pricing, and support consistency, and we'll be sure to share this with the product and onboarding teams. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 5/15/2026 "ServiceTitan Unifies Our Business with Clear Visibility and Custom Workflows" 4/5 What do you like best about ServiceTitan? What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. I also like that it allows you to create workflows that fit your company instead of forcing every company to operate the exact same way. It has helped us become more organized, improved communication between departments, and made it easier to track things that used to fall through the cracks. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? Moving away for the use of spread sheets, collections Review collected by and hosted on G2.com. Show More Response from Emily Smith of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-12822200/official_response/edit) Thank you for your review. We’re glad ServiceTitan is helping bring greater visibility, organization, and accountability across your business while reducing reliance on spreadsheets. We also appreciate your feedback and are happy to hear the platform’s customizable workflows are helping support the way your team operates. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EJ Erik J. Marketing Manager Small-Business (50 or fewer emp.) 5/6/2026 "Misleading and deceptive onboarding and signup process avoid if small or mid sized business." 0/5 What do you like best about ServiceTitan? Nothing. I never got to use the software in any functional capacity. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? ServiceTitan's I was misled and uninformed that this software is not designed for my business as a startup. At no point was I told that ServiceTitan is built for large commercial and enterprise businesses — not startups or small operators with one or two technicians. That is a material fact that was deliberately withheld. And has caused delays and harm to my business. I was also not clearly informed I was signing a 2-year contract. No demo was provided before signing. Onboarding was never completed due to delays entirely on ServiceTitan's side. I requested cancellation before onboarding finished, having never used the software. They refused and threatened collections. I have since filed complaints with the Nevada AG, California AG, FTC, CFPB, and BBB. My credit card dispute was decided in my favor. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? None — it created them. Wrong product sold to the wrong customer through a misleading sales process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/25/2026 "Robust and Secure with Minor Support Variance" 5/5 What do you like best about ServiceTitan? I like the security in ServiceTitan because it provides an audit trail of all activities. It's great for tracking revenue through various reports that can be generated. The range of report options is extensive, and if you can think of a type, there's usually a way to generate it. Once I learned where to find things, it became easy to make necessary fixes. Review collected by and hosted on G2.com. What do you dislike about ServiceTitan? I think one of the things that could be improved is the support side of things. There's a noticeable discrepancy in the level of knowledge and efficiency between different support agents. Sometimes you get a support agent who knows a lot about ServiceTitan and can solve your problem in five minutes. Other times, it can take up to fifteen minutes to get the answer, which slows things down. The learning curve was a little bit high. Review collected by and hosted on G2.com. What problems is ServiceTitan solving and how is that benefiting you? I use ServiceTitan for tracking revenue, customer reviews, and technician timesheets, ensuring comprehensive control and security with an audit trail. It generates various reports to track our revenue effectively. Review collected by and hosted on G2.com. Show More Response from Meri M Vardanyan of ServiceTitan [Editedit](https://www.g2.com/survey_responses/servicetitan-review-13033260/official_response/edit) Thank you for your feedback! It's great to hear that ServiceTitan's security and reporting capabilities are making a difference for your business. The feedback on support consistency is something we take seriously and will share with our team. If you have more details to share, feel free to reach out to us at reviews@servicetitan.com. Thanks again for choosing ServiceTitan! 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