# Best Field Service Management Software for Medium-Sized Businesses *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Field Service Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Field Service Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Field Service Management category. In addition to qualifying for inclusion in the Field Service Management Software category, to qualify for inclusion in the Medium-Sized Business Field Service Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Field Service Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5.0 (975 reviews) | Intelligent scheduling and dispatch within Salesforce | "[A Helpful Helper for Fixing Things Everywhere](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12803417)" | | 2 | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5.0 (501 reviews) | Scheduling, quoting, and invoicing for home service businesses | "[Jobber Streamlines Scheduling, Invoicing, and Client Communication Effortlessly](https://www.g2.com/survey_responses/jobber-review-12725960)" | | 3 | [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) | 4.3/5.0 (147 reviews) | Enterprise field operations integrated with ITSM | "[Modern, Intuitive Platform for QA Management](https://www.g2.com/survey_responses/servicenow-field-service-management-review-13117429)" | | 4 | [Field Nation](https://www.g2.com/products/field-nation/reviews) | 4.5/5.0 (401 reviews) | On-demand technician marketplace for nationwide IT field work | "[User-Friendly Platform with Smooth Integrations and Powerful AI](https://www.g2.com/survey_responses/field-nation-review-13103137)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Mobile-first scheduling and communication for frontline teams | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) | 4.3/5.0 (72 reviews) | Real-time field dispatch with SAP ERP integration | "[Excellent Technician Visibility and Field Job Tracking in SAP](https://www.g2.com/survey_responses/sap-field-service-management-review-12766028)" | | 7 | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5.0 (5,078 reviews) | Custom forms for field data collection and inspections | "[Effortless Setup, Ideal for Managing Registrations](https://www.g2.com/survey_responses/jotform-review-4538471)" | | 8 | [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) | 4.3/5.0 (198 reviews) | All-in-one job management for small home service businesses | "[Efficient, Feature-Rich, and Easy to Use](https://www.g2.com/survey_responses/housecall-pro-review-12045862)" | | 9 | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.5/5.0 (366 reviews) | End-to-end operations for professional home service companies | "[A True All-in-One Field Service Platform That Streamlines Growth](https://www.g2.com/survey_responses/servicetitan-review-12661027)" | | 10 | [XOi](https://www.g2.com/products/xoi/reviews) | 4.9/5.0 (38 reviews) | Visual field documentation and AI-assisted quoting for commercial HVAC | "[Powerful Job Site Visibility and Shareable Updates for Customers](https://www.g2.com/survey_responses/xoi-review-12846293)" | --- ## What Are the Most Common Questions About Field Service Management Software? *AI-generated · Last updated: May 26, 2026* ### What field service software with the best customer support? Based on G2 reviews, customer support is a major differentiator in field service management software. Verified users frequently praise vendors that respond quickly during onboarding, troubleshooting, and workflow changes. G2 reviewers mention that helpful support teams make implementation smoother, resolve issues faster, and reduce downtime when dispatching, scheduling, or invoicing problems come up. Across the recent review set, strong support is often tied to faster adoption, especially for companies moving away from spreadsheets or paper-based processes. According to verified users, products with responsive support are especially valuable when businesses need help with integrations, custom workflows, or getting field teams comfortable with mobile tools. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – often highlighted for responsive, helpful support and fast onboarding for service teams - [Field Nation](https://www.g2.com/products/field-nation/reviews) – praised for quick support responses when coordinating technicians and resolving issues - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) – reviewers frequently call out customer success support and guidance during setup ### What best field service management software for small business? Based on G2 reviews, small businesses tend to value field service management software that is easy to learn, reduces admin work, and keeps scheduling, invoicing, and customer communication in one place. According to verified users, smaller teams often mention ease of setup, simple mobile access, and clear workflows as the biggest advantages. G2 reviewers also mention that smaller businesses are especially sensitive to software complexity and pricing, so products that simplify quoting, route planning, reminders, and payments tend to stand out. Reviews in this category show that buyers often prioritize fast onboarding and everyday usability over highly complex enterprise configuration. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – commonly used by small service businesses for scheduling, invoicing, quotes, and client communication - [Contractor+](https://www.g2.com/products/contractor/reviews) – reviewers highlight all-in-one estimates, invoicing, scheduling, and mobile access for smaller operations - [Kickserv](https://www.g2.com/products/kickserv/reviews) – often mentioned for easy scheduling, invoicing, and keeping service teams organized ### Which field service app is most user-friendly? Based on G2 reviews, [Jobber](https://www.g2.com/products/jobber/reviews) stands out as the single strongest fit for buyers prioritizing user-friendliness. Verified users repeatedly describe it as easy to use in the office and in the field, with straightforward scheduling, invoicing, estimates, and on-site payment collection. G2 reviewers mention that technicians can adopt it quickly, and several reviews emphasize simple setup, intuitive navigation, and smooth day-to-day use across desktop and mobile. According to verified users, this ease of use is especially helpful for businesses that want a centralized system without a heavy learning curve, while still keeping customer communication, job details, and billing organized in one platform. ### What best field operations software in the app store? Based on G2 reviews, buyers looking for field operations software often focus on mobile usability, job visibility, and how well the app supports technicians outside the office. According to verified users, the strongest apps help teams check schedules, update job status, capture photos or signatures, and stay connected without relying on paper or constant phone calls. G2 reviewers mention that app quality can directly affect response speed, technician productivity, and customer communication. In this review set, mobile-first usability is often praised when workers can manage tasks, routing, payments, or reporting directly from the field. Reviews also show that laggy or limited mobile experiences are a common complaint when an app is not designed for real field conditions. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – widely praised for easy field use, on-site billing, scheduling, and client communication - [Connecteam](https://www.g2.com/products/connecteam/reviews) – reviewed as a mobile-first platform for scheduling, time tracking, tasks, and workforce updates - [Jotform](https://www.g2.com/products/jotform/reviews) – often used for mobile forms, field data capture, checklists, and digital paperwork ### What top-rated field service management apps? Based on G2 reviews, top-rated field service management apps are typically recognized for combining scheduling, dispatch, communication, and job tracking in a way that supports both office staff and field teams. Verified users often highlight mobile accessibility, reliable updates, and easier coordination between dispatchers and technicians. G2 reviewers mention that the strongest apps reduce manual follow-up, improve technician visibility, and keep work orders, notes, and customer details centralized. According to verified users, apps that balance strong functionality with ease of use tend to earn the most positive feedback, especially when they also help with payments, invoicing, or route planning directly from the field. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – frequently praised for combining scheduling, invoicing, payments, and customer communication in one app - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) – often highlighted for dispatching, work order tracking, and mobile reporting - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) – recognized for scheduling, technician visibility, and real-time field updates ### What field technician management software recommendations? Based on G2 reviews, field technician management software is usually recommended when it improves scheduling accuracy, gives teams better mobile access, and reduces the back-and-forth between office staff and workers in the field. According to verified users, common buying priorities include seeing technician availability, tracking work progress, capturing job details on-site, and improving communication around changes or delays. G2 reviewers mention that the best experiences come from tools that help assign the right technician, keep job information centralized, and make updates easy from mobile devices. Reviews also show that technician adoption is strongly influenced by simple interfaces and reliable field performance. ### What's the leading software for field technicians? Based on G2 reviews, [Jobber](https://www.g2.com/products/jobber/reviews) emerges as the leading software for field technicians in this recent review set. Verified users consistently describe it as easy to use in the field, with technicians able to view jobs, collect payments, handle scheduling changes, and keep customer details accessible from one place. G2 reviewers mention that field teams adopt it quickly, and several reviews note that it reduces confusion by centralizing schedules, invoicing, and communication. According to verified users, that combination of simplicity and day-to-day practicality makes it especially effective for technicians who need fast access to job details without dealing with a complicated interface. ### What expert reviews on field service management solutions? Based on G2 reviews, expert-style feedback on field service management solutions tends to focus on the same recurring themes buyers care about most: scheduling efficiency, mobile usability, implementation effort, and visibility into jobs, technicians, and customer activity. G2 reviewers mention that stronger platforms help reduce paperwork, improve dispatching, and keep teams aligned in real time. According to verified users, many solutions also differ widely in complexity. Some are praised for fast adoption and straightforward daily use, while others are valued for broader workflow depth but come with heavier setup and training needs. Reviews across this category repeatedly emphasize that the best-fit product depends on whether buyers prioritize ease of use, flexibility, or operational scale. ### Which affordable field service software options? Based on G2 reviews, affordable field service software options are usually judged by whether they simplify scheduling, customer communication, invoicing, and field coordination without adding too much complexity. According to verified users, products seen as cost-conscious often stand out because they reduce the need for multiple separate tools and are easier for smaller or growing teams to adopt. G2 reviewers mention that affordability is not just about subscription price but also about time savings, ease of setup, and how quickly teams can start using the software effectively. In this review set, buyers frequently value practical mobile workflows and all-in-one functionality when evaluating more budget-friendly options. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – often chosen for combining scheduling, invoicing, and communication in one streamlined platform - [Connecteam](https://www.g2.com/products/connecteam/reviews) – reviewers highlight centralized scheduling, time tracking, and communication with strong value for teams - [Contractor+](https://www.g2.com/products/contractor/reviews) – frequently noted as a budget-friendly all-in-one option for estimates, invoicing, and job management ### What popular field management tools for medium business? Based on G2 reviews, medium-sized businesses usually look for field management tools that can support more users, more jobs, and more operational visibility without becoming overly fragmented. Verified users often mention the need for stronger reporting, centralized customer and technician data, and better coordination between office teams and field staff. G2 reviewers mention that medium businesses often outgrow basic scheduling tools and start prioritizing workflow consistency, cross-team visibility, and broader integrations. According to verified users, popular tools at this stage tend to help companies manage dispatch, service history, invoicing, and field communication from one system while still giving room to scale processes over time. ## G2 Grid® for Field Service Management Software ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=23672&focus%5B%5D=142433&focus%5B%5D=20433&focus%5B%5D=4488&focus%5B%5D=20266) Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), ServiceNow Field Service Management, Field Nation, Jotform, XOi, Connecteam, Skedulo, and FMX. Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=jotform&focus%5B%5D=xoi&focus%5B%5D=connecteam&focus%5B%5D=skedulo&focus%5B%5D=fmx&segment=mid-market) ## How Many Field Service Management Software Products Does G2 Track? **Total Products under this Category:** 839 ### Category Stats (Jul 2026) - **Average Rating**: 4.41/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Field Service Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 29,100+ Authentic Reviews - 839+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### AssetSonar AssetSonar is a comprehensive IT asset and service management platform that provides organizations with real-time visibility into their entire digital infrastructure. This solution enables users to effectively track and optimize their hardware, software, licenses, tickets, and service management processes. By doing so, AssetSonar helps businesses reduce risks, control IT expenditures, improve service delivery, and enhance compliance with regulatory requirements. 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[Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. **Average Rating:** 4.4/5.0 **Total Reviews:** 975 **How Do G2 Users Rate Agentforce Field Service (formerly Salesforce Field Service)?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Roles:** 8.6/10 (Category avg: 8.6/10) - **Analytics:** 8.6/10 (Category avg: 8.3/10) - **Location:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Agentforce Field Service (formerly Salesforce Field Service)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Developer, Software Engineer - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 42% Mid-Market, 35% Enterprise #### What Are Agentforce Field Service (formerly Salesforce Field Service)'s Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Scheduling Management (58 reviews) - Easy Integration (44 reviews) - Real-Time Data (42 reviews) - Integrations (34 reviews) **Cons:** - Improvement Needed (74 reviews) - Learning Curve (61 reviews) - Setup Difficulties (38 reviews) - Expensive (31 reviews) - Customization Difficulties (23 reviews) ### What Do G2 Reviewers Say About Agentforce Field Service (formerly Salesforce Field Service)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Agentforce Field Service, enhancing resource management and simplifying task handling. - Users appreciate the **AI-driven scheduling** that enhances efficiency by automatically assigning technicians based on various factors. - Users value the **easy integration** of Agentforce Field Service with other Salesforce products, enhancing communication and workflow efficiency. - Users appreciate the **real-time data capabilities** of Agentforce Field Service, enhancing communication and efficiency for service teams. - Users love the **seamless integration** with Salesforce CRM, enhancing efficiency and providing unified customer data access. **Cons:** - Users feel that the **interface needs improvement** to enhance user experience and reduce implementation challenges. - Users find the **learning curve steep** for Salesforce Field Service, requiring time to adapt and understand its features. - Users report significant **setup difficulties** with Salesforce Field Service, often needing partner support for a smoother experience. - Users highlight the **high cost** of Agentforce Field Service, making it challenging for smaller teams to afford. - Users face **customization difficulties** with Agentforce, finding complex setups and training challenging for their evolving needs. #### What Are Recent G2 Reviews of Agentforce Field Service (formerly Salesforce Field Service)? **"[A Helpful Helper for Fixing Things Everywhere](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12803417)"** **Rating:** 5.0/5.0 stars *— Pavan S.* [Read full review](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12803417) --- **"[Agentforce Field Service: Bridging the Gap Between Digital AI and Physical Fixes.](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12796286)"** **Rating:** 5.0/5.0 stars *— NexusForce C.* [Read full review](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12796286) --- #### What Are G2 Users Discussing About Agentforce Field Service (formerly Salesforce Field Service)? - [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) - 2 comments, 2 upvotes - [What does click software do?](https://www.g2.com/discussions/what-does-click-software-do) - [What is the best field service management software?](https://www.g2.com/discussions/salesforce-field-service-what-is-the-best-field-service-management-software) - [What are the three parts of Salesforce Field Service lightning?](https://www.g2.com/discussions/what-are-the-three-parts-of-salesforce-field-service-lightning) - [What is Salesforce field service?](https://www.g2.com/discussions/what-is-salesforce-field-service) ### 2. [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on. **Average Rating:** 4.3/5.0 **Total Reviews:** 147 **How Do G2 Users Rate ServiceNow Field Service Management?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.9/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceNow Field Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 32% Mid-Market, 29% Enterprise #### What Are ServiceNow Field Service Management's Pros and Cons? **Pros:** - Real-Time Data (17 reviews) - Scheduling Management (15 reviews) - Ease of Use (14 reviews) - Easy Integration (13 reviews) - Integrations (11 reviews) **Cons:** - Learning Curve (17 reviews) - Improvement Needed (12 reviews) - Expensive (11 reviews) - Setup Difficulties (10 reviews) - Customization Difficulties (7 reviews) ### What Do G2 Reviewers Say About ServiceNow Field Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time visibility** offered by ServiceNow Field Service Management, enhancing efficiency and collaboration in field operations. - Users value the **clarity and efficiency** in scheduling, enhancing productivity and patient care across operations. - Users praise the **ease of use** of ServiceNow Field Service Management, highlighting its intuitive design and simple setup. - Users appreciate the **seamless integration** of ServiceNow Field Service Management for enhancing collaboration and efficiency in operations. - Users value the **seamless integrations** of ServiceNow FSM, enhancing efficiency through a unified approach across various modules. **Cons:** - Users find the **learning curve steep** , which complicates routine tasks and slows down operations for high touch teams. - Users note a need for **improvement in setup complexity** and overall performance in ServiceNow Field Service Management. - Users highlight the **expensive licensing costs** of ServiceNow Field Service Management, making it challenging for smaller organizations to adopt. - Users find the **initial setup complex and time-consuming** , particularly for teams without prior experience, impacting overall usability. - Users find **customization difficulties** due to a steep learning curve and complex configurations, complicating their overall experience. #### What Are Recent G2 Reviews of ServiceNow Field Service Management? **"[Modern, Intuitive Platform for QA Management](https://www.g2.com/survey_responses/servicenow-field-service-management-review-13117429)"** **Rating:** 4.5/5.0 stars *— Harshitha S.* [Read full review](https://www.g2.com/survey_responses/servicenow-field-service-management-review-13117429) --- **"[Connects Customer Requests to Technical Details for Faster First-Time Fixes](https://www.g2.com/survey_responses/servicenow-field-service-management-review-13116575)"** **Rating:** 4.5/5.0 stars *— Meysam H.* [Read full review](https://www.g2.com/survey_responses/servicenow-field-service-management-review-13116575) --- #### What Are G2 Users Discussing About ServiceNow Field Service Management? - [What is ServiceNow Field Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-field-service-management-used-for) ### 3. [Field Nation](https://www.g2.com/products/field-nation/reviews) Field Nation is the #1 labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation. Our platform enables service delivery teams to identify and work with independent professionals who care about the outcome as much as they do. With Field Nation, companies can build and deploy their trusted on-demand workforce, and technicians can choose work that aligns with their interests, skill set, and schedule. Build a better way to work. Build it with Field Nation. THE CHALLENGE: Demand for skilled technicians is at an all-time high. There’s work to be done, but not enough workers. Companies are increasingly tired of sacrificing control and putting their customer relationships at risk because of outdated talent strategies. Yet, people with the skills and passion for IT field service are available, still committed to their profession, but not where you’d expect to find them. They want a new way of working— flexibility, autonomy, and freedom. Field Nation helps field service leaders: IMPROVE OUTCOMES \>\> Connect directly with the technicians representing your brand, and make sure their work is completed to your specifications before you click ‘Approve’. + 40% reduction in site revisits vs. third parties + 98% success rate on work completed via Field Nation RESPOND QUICKLY \>\> The breadth and depth of skilled technicians on the Field Nation marketplace enable you to say “yes” to your customers, knowing you can quickly scale up to meet demand. + Source techs and dispatch work up to 80% faster than third parties + 12-minute average time to first request in major cities + WOs completed in 29K+ zip codes across the U.S. + 1M WOs completed annually at 425K sites + Skilled techs with experience across 20+ service types REDUCE COSTS \>\> Eliminate the third-party margin stack and additional fees while maintaining control over your pay rates. + Visibility into current market rates by type of work and geography + Realize up to 20% labor cost savings vs third parties and up to 30% labor cost savings vs W2s **Average Rating:** 4.5/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Field Nation?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.5/10 (Category avg: 8.6/10) - **Analytics:** 8.4/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Field Nation?** - **Seller:** [Field Nation](https://www.g2.com/sellers/field-nation) - **Company Website:** https://www.fieldnation.com - **Year Founded:** 2008 - **HQ Location:** Minneapolis, MN - **Twitter:** @FieldNation (2,707 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2557484/ (2,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Project Coordinator - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 59% Small-Business, 34% Mid-Market #### What Are Field Nation's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Customer Support (16 reviews) - Efficiency (14 reviews) - User-Friendly (13 reviews) - Helpful (9 reviews) **Cons:** - Improvement Needed (15 reviews) - High Fees (7 reviews) - Technical Issues (6 reviews) - Delays (5 reviews) - Difficult Navigation (5 reviews) ### What Do G2 Reviewers Say About Field Nation? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Field Nation, finding it intuitive and efficient for managing field services. - Users appreciate the **responsive customer support** from Field Nation, facilitating a smooth onboarding and problem-solving experience. - Users highlight the **efficiency** of Field Nation, enabling fast, streamlined operations and quick access to skilled technicians. - Users find Field Nation to be an **incredibly user-friendly platform** , enhancing workflow and simplifying field service management. - Users find Field Nation to be a **helpful platform** for efficiently connecting with skilled technicians and managing projects. **Cons:** - Users note that **technician quality varies** , and the app's instability hampers user experience and efficient service selection. - Users are frustrated by **high fees** on Field Nation, finding the costs unreasonable and not offering discounts. - Users experience **technical issues** with Field Nation, including bugs, slow performance, and frustrating data entry problems. - Users face notable **delays** in communication and project execution, affecting overall satisfaction with Field Nation. - Users find **difficult navigation** in Field Nation, especially for new users, impacting their overall experience and efficiency. #### What Are Recent G2 Reviews of Field Nation? **"[User-Friendly Platform with Smooth Integrations and Powerful AI](https://www.g2.com/survey_responses/field-nation-review-13103137)"** **Rating:** 5.0/5.0 stars *— Joelle M.* [Read full review](https://www.g2.com/survey_responses/field-nation-review-13103137) --- **"[Expands Our Reach with Reliable, Nationwide Talent](https://www.g2.com/survey_responses/field-nation-review-12185918)"** **Rating:** 5.0/5.0 stars *— Raymond R.* [Read full review](https://www.g2.com/survey_responses/field-nation-review-12185918) --- #### What Are G2 Users Discussing About Field Nation? - [What is Field Nation used for?](https://www.g2.com/discussions/what-is-field-nation-used-for) - [Who owns Field nation?](https://www.g2.com/discussions/who-owns-field-nation) - [What days does field nation pay?](https://www.g2.com/discussions/what-days-does-field-nation-pay) - [What is Field Nation app?](https://www.g2.com/discussions/what-is-field-nation-app) - [How does Field Nation work?](https://www.g2.com/discussions/how-does-field-nation-work) ### 4. [Jotform](https://www.g2.com/products/jotform/reviews) Trusted by more than 35 million users worldwide, Jotform is an AI-powered online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes. Jotform offers one of the largest template libraries in the industry, featuring 10,000+ ready-made form templates tailored to every use case. Popular categories include payment forms, lead generation forms, event registration forms, application forms, surveys, order forms, onboarding forms, consent forms, and feedback forms. Each template is fully customizable, allowing users to adjust layouts, add conditional logic, collect e-signatures, upload files, apply branding, and incorporate advanced field types. This level of flexibility ensures every form is optimized for user experience and aligned with organizational goals. To streamline workflows, Jotform integrates seamlessly with over 200 popular third-party apps, including Google Sheets, Slack, Zoom, HubSpot, Salesforce, PayPal, Stripe, and numerous other business tools. These integrations automate data collection, payment processing, CRM updates, and team notifications. By connecting forms directly to the tools your team already uses, Jotform helps eliminate data silos and supports end-to-end process automation—all within a no-code environment. Security and compliance are at the core of Jotform’s platform. Features such as HIPAA compliance options, 256-bit SSL encryption, CAPTCHA, form access controls, and audit logs help organizations protect sensitive data and meet industry standards. Whether you're collecting healthcare information, financial data, or internal employee records, Jotform provides the reliability and safeguards needed to operate with confidence. With powerful features like automated emails, approval workflows, analytics dashboards, and embeddable widgets, Jotform delivers an all-in-one solution for organizations looking to simplify data collection and improve productivity. From small businesses to enterprises, educational institutions, healthcare providers, and nonprofits, millions of teams rely on Jotform to capture information efficiently and turn submissions into actionable results. **Average Rating:** 4.7/5.0 **Total Reviews:** 5,078 **How Do G2 Users Rate Jotform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 7.5/10 (Category avg: 8.6/10) - **Analytics:** 8.1/10 (Category avg: 8.3/10) - **Location:** 7.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Jotform?** - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** https://www.jotform.com/ - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform (39,289 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (901 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 70% Small-Business, 21% Mid-Market #### What Are Jotform's Pros and Cons? **Pros:** - Ease of Use (1083 reviews) - Simple (715 reviews) - Ease of Creation (475 reviews) - User-Friendly (464 reviews) - Features (457 reviews) **Cons:** - Expensive (277 reviews) - Missing Features (238 reviews) - Form Issues (231 reviews) - Limited Customization (221 reviews) - Form Design (212 reviews) ### What Do G2 Reviewers Say About Jotform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Jotform, highlighting its intuitive navigation and quick access to forms. - Users appreciate the **ease of creating forms** with Jotform, enhancing event management and streamlining operations effortlessly. - Users find Jotform's **ease of creation** remarkable, making setup and customization effortless for varied responses. - Users highlight Jotform's **user-friendly design** , making it easy to navigate and manage forms efficiently. - Users love the **easy-to-use interface** of Jotform, enabling efficient form creation without any coding skills. **Cons:** - Users find Jotform's pricing to be **too expensive** , feeling misled by its initial free advertisement. - Users find the **missing features** in Jotform frustrating, particularly with font colors and payment integration difficulties. - Users struggle with **form issues** , finding navigation difficult and certain functionalities challenging to use effectively. - Users find **limited customization options** in Jotform, struggling with graphic solutions and font color adjustments. - Users find **form design navigation challenging** , leading to confusion and difficulties with customization options in Jotform. #### What Are Recent G2 Reviews of Jotform? **"[Effortless Setup, Ideal for Managing Registrations](https://www.g2.com/survey_responses/jotform-review-4538471)"** **Rating:** 4.5/5.0 stars *— Brandon M.* [Read full review](https://www.g2.com/survey_responses/jotform-review-4538471) --- **"[Jotform Makes Building Professional Forms Fast and Effortless](https://www.g2.com/survey_responses/jotform-review-13114242)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/jotform-review-13114242) --- #### What Are G2 Users Discussing About Jotform? - [What innovative uses of Jotform are seen in data collection and management across various sectors?](https://www.g2.com/discussions/what-innovative-uses-of-jotform-are-seen-in-data-collection-and-management-across-various-sectors) - 1 comment, 1 upvote - [What is Jotform used for?](https://www.g2.com/discussions/jotform-what-is-jotform-used-for) - 4 comments, 2 upvotes - [Who uses JotForm?](https://www.g2.com/discussions/who-uses-jotform) - [Is JotForm safe?](https://www.g2.com/discussions/is-jotform-safe) - 7 comments, 1 upvote - [Does JotForm cost money?](https://www.g2.com/discussions/does-jotform-cost-money) - 7 comments, 1 upvote ### 5. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Roles:** 8.9/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (523 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### What Do G2 Reviewers Say About Connecteam? *AI-generated summary from verified user reviews* **Pros:** - Users find Connecteam's interface **extremely easy to use** , making it accessible even for those not tech-savvy. - Users appreciate the **intuitive interface** of Connecteam, enhancing task navigation and team communication effortlessly. - Users love the **easy scheduling** features of Connecteam, enabling efficient shift management and team communication. - Users value the **team collaboration features** of Connecteam, enhancing communication and streamlining team updates effectively. - Users find Connecteam to be **user-friendly** , simplifying staff management and enhancing communication across teams. **Cons:** - Users find the **missing features** in Connecteam's app frustrating, especially compared to the desktop version. - Users feel that **Connecteam's features are limited** , especially on mobile, lacking customization and flexibility for smaller businesses. - Users find **scheduling issues** frustrating, especially with the automated features not meeting complex needs effectively. - Users find that **improvement is needed** in the interface clarity and settings navigation of Connecteam's features. - Users find the **learning curve challenging** , especially with navigation differences between desktop and app functionalities. #### What Are Recent G2 Reviews of Connecteam? **"[A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking](https://www.g2.com/survey_responses/connecteam-review-12874312)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) --- **"[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)"** **Rating:** 5.0/5.0 stars *— Kurt B.* [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) --- #### What Are G2 Users Discussing About Connecteam? - [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments - [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments - [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free) - [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments ### 6. [XOi](https://www.g2.com/products/xoi/reviews) XOi is the data intelligence solution for the asset lifecycle. It captures, enriches, and connects asset data across every stage of service—giving field service providers the visibility to drive revenue growth, improve operational performance, and keep assets running at their best. XOi serves the entire field service ecosystem, connecting contractors, technicians, original equipment manufacturers (OEMs), distributors, and asset owners through a shared source of truth centered on the asset. Office and leadership teams gain structured service history, real-time job visibility, portfolio-level asset insights, and connected communication between the field and back office. Sales teams leverage enriched asset data for site surveys, quoting, capital planning, and proactive equipment replacement strategies—turning jobsite capture into measurable revenue opportunity. Technicians use the XOi app on the jobsite to capture dataplate information with Optical Character Recognition (OCR), complete guided workflows, access a centralized knowledge base, and automatically generate customer-ready work summaries. XOi is ideal for field service organizations looking to: Standardize workflows and improve service consistency Capture, enrich and harmonize asset data across the lifecycle Improve visibility across service, sales, and leadership teams Turn asset intelligence into proactive maintenance, equipment uptime, and capital planning strategies Key capabilities include: Guided workflows that drive consistent jobsite execution Instant dataplate capture with Optical Character Recognition Artificial intelligence–generated work summaries and structured service history Shared knowledge base and technician support Comprehensive dashboards for asset insights and performance visibilityXOi delivers better visibility, smarter decisions, and measurable improvements in cost control, revenue growth, and asset uptime. That’s intelligence that keeps the world running. **Average Rating:** 4.9/5.0 **Total Reviews:** 38 **How Do G2 Users Rate XOi?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 8.4/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.3/10) - **Location:** 7.3/10 (Category avg: 8.5/10) **Who Is the Company Behind XOi?** - **Seller:** [XOi](https://www.g2.com/sellers/xoi) - **Year Founded:** 2013 - **HQ Location:** Nashville, US - **Twitter:** @XOiTechnologies (567 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xoi-technologies (150 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Facilities Services - **Company Size:** 47% Mid-Market, 37% Small-Business #### What Are XOi's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Efficiency (8 reviews) - Features (7 reviews) - Customer Support (6 reviews) - Data Management (6 reviews) **Cons:** - Improvement Needed (4 reviews) - Difficulty (3 reviews) - Slow Performance (3 reviews) - Complexity (2 reviews) - Inefficient Processes (2 reviews) ### What Do G2 Reviewers Say About XOi? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of XOi, enhancing efficiency and streamlining workflows for technicians. - Users admire the **efficiency** of XOi, enabling streamlined operations and enhancing service quality through effective documentation. - Users appreciate the **user-friendly design** and rapid support of XOi, enhancing efficiency and boosting sales through data utilization. - Users value the **excellent customer support** from XOi, ensuring effective solutions and assistance whenever needed. - Users value the **efficient data management** of XOi, enhancing workflows and providing robust documentation for better decision-making. **Cons:** - Users note that **improvement is needed** in setup and workflow efficiency to avoid redundancy and enhance user experience. - Users find the **initial setup challenging** , as it demands time-consuming, manual input and team buy-in to succeed. - Users experience **slow performance** in XOi due to extra steps and information re-entry during workflow processes. - Users find the **complexity of setup** in XOi daunting, leading to time-consuming adjustments and potential errors. - Users experience **inefficient processes** with XOi, as redundant tasks slow down technicians and hinder productivity. #### What Are Recent G2 Reviews of XOi? **"[XOI is a Versatile and Customizable tool.](https://www.g2.com/survey_responses/xoi-review-12077687)"** **Rating:** 5.0/5.0 stars *— Charles M.* [Read full review](https://www.g2.com/survey_responses/xoi-review-12077687) --- **"[Powerful Job Site Visibility and Shareable Updates for Customers](https://www.g2.com/survey_responses/xoi-review-12846293)"** **Rating:** 5.0/5.0 stars *— Tim S.* [Read full review](https://www.g2.com/survey_responses/xoi-review-12846293) --- ### 7. [Skedulo](https://www.g2.com/products/skedulo/reviews) Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. **Average Rating:** 4.1/5.0 **Total Reviews:** 422 **How Do G2 Users Rate Skedulo?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Roles:** 7.9/10 (Category avg: 8.6/10) - **Analytics:** 7.6/10 (Category avg: 8.3/10) - **Location:** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Skedulo?** - **Seller:** [Skedulo](https://www.g2.com/sellers/skedulo) - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @Skedulo (903 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3252148/ (185 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Dispatcher, Salesforce Administrator - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 59% Mid-Market, 27% Small-Business #### What Are Skedulo's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - User-Friendly (8 reviews) - Helpful (6 reviews) - Customer Support (5 reviews) - Intuitive (5 reviews) **Cons:** - Improvement Needed (8 reviews) - Limitations (5 reviews) - Learning Curve (4 reviews) - Limited Customization (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About Skedulo? *AI-generated summary from verified user reviews* **Pros:** - Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. - Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. - Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. - Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. - Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. **Cons:** - Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. - Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. - Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. - Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. - Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. #### What Are Recent G2 Reviews of Skedulo? **"[Skedulo Makes Scheduling and Resource Planning Simple and Efficient](https://www.g2.com/survey_responses/skedulo-review-12860326)"** **Rating:** 4.5/5.0 stars *— MARTHA L.* [Read full review](https://www.g2.com/survey_responses/skedulo-review-12860326) --- **"[Easy Job Scheduling with Smart Optimisation and Outstanding Support](https://www.g2.com/survey_responses/skedulo-review-12889919)"** **Rating:** 4.5/5.0 stars *— Nathan S.* [Read full review](https://www.g2.com/survey_responses/skedulo-review-12889919) --- #### What Are G2 Users Discussing About Skedulo? - [What is Skedulo used for?](https://www.g2.com/discussions/what-is-skedulo-used-for) ### 8. [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction. **Average Rating:** 4.3/5.0 **Total Reviews:** 72 **How Do G2 Users Rate SAP Field Service Management?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Roles:** 9.0/10 (Category avg: 8.6/10) - **Analytics:** 8.6/10 (Category avg: 8.3/10) - **Location:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind SAP Field Service Management?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 32% Enterprise, 27% Mid-Market #### What Are SAP Field Service Management's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Real-Time Data (17 reviews) - Scheduling Management (11 reviews) - Easy Integration (9 reviews) - Easy Setup (9 reviews) **Cons:** - Learning Curve (18 reviews) - Improvement Needed (14 reviews) - Customization Difficulties (6 reviews) - Expensive (6 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About SAP Field Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of SAP Field Service Management, praising its intuitive features and real-time updates. - Users appreciate the **real-time data capabilities** of SAP Field Service Management, enhancing productivity and decision-making. - Users value the **real-time scheduling** capabilities of SAP Field Service Management, greatly enhancing operational efficiency and customer satisfaction. - Users enjoy the **easy integration** of SAP Field Service Management with existing systems, streamlining workflows and enhancing productivity. - Users praise the **easy setup** of SAP Field Service Management, enabling a smooth start and user-friendly experience for teams. **Cons:** - Users find the **learning curve steep** with SAP Field Service Management, making setup and configuration time-consuming and complex. - Users find that **improvement is needed** in setup complexity, slow performance, and limited customization in SAP Field Service Management. - Users find **customization difficult** with SAP Field Service Management, requiring extensive training and leading to complex setups. - Users find the **high cost** of SAP Field Service Management to be a significant barrier for smaller companies. - Users find the **feature limitations** in SAP Field Service Management challenging, particularly regarding customization and data integration. #### What Are Recent G2 Reviews of SAP Field Service Management? **"[Excellent Technician Visibility and Field Job Tracking in SAP](https://www.g2.com/survey_responses/sap-field-service-management-review-12766028)"** **Rating:** 4.5/5.0 stars *— Nijat I.* [Read full review](https://www.g2.com/survey_responses/sap-field-service-management-review-12766028) --- **"[Efficient solution for managing and optimizing field service operations](https://www.g2.com/survey_responses/sap-field-service-management-review-12737518)"** **Rating:** 5.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/sap-field-service-management-review-12737518) --- ### 9. [FMX](https://www.g2.com/products/fmx/reviews) FMX: CMMS and Facilities Operations Software for Education, Government, and Commercial Organizations FMX is a cloud-based Computerized Maintenance Management System (CMMS) and facilities management platform designed to help organizations across K-12 and higher education, property management, manufacturing, state and local government, healthcare, hospitality, and faith-based organizations improve operational efficiency, extend asset lifespan, and make data-driven decisions about capital investments. What FMX Does FMX centralizes work order management, preventive maintenance scheduling, asset tracking, fleet management, warehouse management, IT management, capital planning, event management, and rental and reservation management into a single, configurable platform. It is purpose-built for facility and maintenance teams who need actionable data to prioritize work, justify budgets, and demonstrate their department's impact to leadership. Core Capabilities - Work Order Management: Facility staff and end users can submit maintenance requests through intuitive, configurable forms on any device. Technicians resolve tickets in the field via mobile app, logging labor time, parts used, and costs. All resolution data rolls up automatically to asset-level reporting. - Preventive Maintenance: Schedule time-based or meter-based PMs for any asset or piece of equipment. Attach unique inspection checklists to each task to reduce process variation, ensure compliance, and extend equipment lifespan. - Asset Management: Maintain a complete digital record of every asset, including location, condition, acquisition cost, expected useful life, and associated documents, images, and service history, in one searchable system of record. - Capital Planning and Forecasting: FMX's capital planning dashboard aggregates asset data to project replacement timelines and costs by year. Facilities directors can model multiple budget scenarios, identify funding gaps, and present defensible capital expenditure forecasts to finance and leadership. - Mapping: Visualize assets, work orders, inventory and spaces on custom floor plan or geo-based maps. Color-coded pins mark exact locations while active work orders and PMs display geographically so technicians can plan efficient routes. Community members can report issues through a public, map-based portal without an FMX account. - Rental and Reservation Management: Allow staff and community members to book rooms, spaces, and equipment directly through FMX. Manage event logistics, coordinate cross-departmental needs, and process payments, all in one system. - Inventory and Parts Management: Manage parts, supplies, and consumables across one or multiple storerooms. Technicians log parts used directly on work orders, triggering automatic inventory deductions. Low-stock alerts, reorder thresholds, and vendor records keep critical parts available and purchasing workflows on track. - Fleet Management: Track and maintain vehicles alongside facility assets in a single system. Schedule meter-based or time-based PMs for vehicles, log mileage and fuel usage, manage repair history, and control fleet-related costs without managing a separate system. - IT Asset Management: Extend request and asset tracking beyond physical facilities to IT. Staff can submit technology-related service requests, IT teams can manage hardware and software asset records, and all IT work flows through the same configurable platform used for facilities operations. - Reporting and Analytics: Generate configurable reports and dashboards across work orders, assets, labor, costs, and maintenance history. Facilities directors can track team performance, identify recurring issues, and pull the operational data needed to justify budgets and support leadership decisions. Who Uses FMX - K-12 and higher education: School districts and universities use FMX to manage facilities across multiple campuses, streamline community requests, coordinate events, and meet compliance requirements. - Property management: Commercial and residential property managers use FMX to track tenant work orders, manage preventive maintenance across properties, and reduce deferred maintenance costs. - Manufacturing: Facilities and maintenance teams in manufacturing environments use FMX to reduce equipment downtime, enforce PM schedules, and support audit-ready record-keeping. - State and local government: Municipal and county facilities teams use FMX to manage public buildings, parks, and infrastructure, improving service request transparency, maintaining compliance documentation, and making the case for capital budget allocations to elected officials and administrators. - Other private sector organizations: Healthcare systems, faith-based organizations, hospitality groups, and other multi-site commercial organizations use FMX to centralize facilities operations, reduce equipment downtime, manage work across locations, and generate the reporting needed to control costs and support budget decisions. Key Differentiators - Intuitive, easy-to-use interface that drives adoption across both maintenance teams and non-technical staff - One configurable platform for facilities, maintenance, IT, and fleet teams to manage their operations, assets, and long-range planning without stitching together multiple systems - Mobile experience built for technicians in the field - Built-in reporting that surfaces the data facility leaders need to advocate for their teams and budgets - Fast implementation with dedicated onboarding support - Highly configurable without IT involvement - Outstanding customer service reflected in a 98% customer satisfaction rating, 97% renewal rate, and 2-hour support response time Bottom Line FMX moves facility, maintenance, IT, and fleet teams from reactive to proactive operations, giving them one platform to manage work, events, and long-range planning while controlling costs and demonstrating their department's impact to leadership. With a 98% customer satisfaction rating and 97% renewal rate, it is a proven choice for organizations in K-12 and higher education, state and local government, property management, manufacturing, healthcare, hospitality, and faith-based organizations. **Average Rating:** 4.8/5.0 **Total Reviews:** 43 **How Do G2 Users Rate FMX?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind FMX?** - **Seller:** [Facilities Management eXpress](https://www.g2.com/sellers/facilities-management-express) - **Company Website:** https://www.gofmx.com - **Year Founded:** 2012 - **HQ Location:** Grandview Heights, Ohio - **Twitter:** @FMXpress (189 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3617592 (221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management, Primary/Secondary Education - **Company Size:** 84% Mid-Market, 9% Enterprise #### What Are FMX's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (9 reviews) - Task Management (7 reviews) - Customizability (6 reviews) - Efficiency (4 reviews) **Cons:** - Feature Overload (3 reviews) - Missing Features (3 reviews) - Work Order Issues (3 reviews) - Expensive (2 reviews) - Implementation Delays (2 reviews) ### What Do G2 Reviewers Say About FMX? *AI-generated summary from verified user reviews* **Pros:** - Users find FMX to be **very easy to use** , appreciating its quick access to features and user-friendly interface. - Users praise the **outstanding customer support** of FMX, noting prompt responses and seamless implementation experiences. - Users value the **easy-to-use calendar and real-time work order management** , enhancing efficiency in task management. - Users love the **high customizability** of FMX, allowing tailored experiences for diverse needs and preferences. - Users commend the **efficiency** of FMX for streamlining facility management and boosting productivity seamlessly. **Cons:** - Users find FMX to have **feature overload** , complicating implementation and leading to frustration with support and updates. - Users find FMX lacking in **essential features** and flexibility, impacting their ability to manage requests efficiently. - Users report frequent **work order issues** due to poor customer support and lack of timely improvements from FMX. - Users find FMX to be **very expensive** , particularly challenging for smaller schools with budget constraints. - Users experience **implementation delays** that could improve with better customer support options during startup. #### What Are Recent G2 Reviews of FMX? **"[Unparalleled Flexibility and Top-Notch Customer Service from FMX](https://www.g2.com/survey_responses/fmx-review-12507294)"** **Rating:** 5.0/5.0 stars *— Eric A.* [Read full review](https://www.g2.com/survey_responses/fmx-review-12507294) --- **"[FMX is a User-Friendly Masterpiece for School Management](https://www.g2.com/survey_responses/fmx-review-12519942)"** **Rating:** 5.0/5.0 stars *— Mike M.* [Read full review](https://www.g2.com/survey_responses/fmx-review-12519942) --- #### What Are G2 Users Discussing About FMX? - [What does Fmx do?](https://www.g2.com/discussions/what-does-fmx-do) - [What is the measure of how a software facilities running?](https://www.g2.com/discussions/what-is-the-measure-of-how-a-software-facilities-running) - [Does FMX have an app?](https://www.g2.com/discussions/does-fmx-have-an-app) ### 10. [Quickbase](https://www.g2.com/products/quickbase/reviews) Quickbase is an AI-driven platform designed to help businesses streamline their operations by adapting to their unique workflows and processes. Unlike traditional off-the-shelf software, which often requires users to conform to predefined structures, Quickbase empowers organizations to create customized solutions that align with their specific needs. This flexibility is crucial for companies seeking to eliminate inefficiencies and reduce the burden of 'Gray Work' - what we call the time-consuming tasks and manual processes that arise from using rigid software systems. The target audience for Quickbase includes businesses of all sizes across various industries that are looking to enhance their operational efficiency. Whether it's a 50 person small business or a large enterprise, organizations can benefit from a platform that allows them to connect disparate data sources, automate repetitive tasks, and scale their competitive advantages. Quickbase is particularly valuable for teams that rely on collaboration and data-driven decision-making, as it fosters an environment where information flows seamlessly and processes are optimized. Key features of Quickbase include its intuitive interface, which allows users to build custom applications without extensive coding knowledge. This user-friendly design enables teams to quickly adapt the platform to their specific workflows, ensuring that they can address unique challenges without the need for extensive IT support. Additionally, Quickbase offers powerful automation capabilities, allowing users to set up triggers and workflows that reduce manual effort and streamline operations. The platform also supports integration with various data sources, enabling businesses to consolidate their information and gain valuable insights. One of the standout benefits of Quickbase is its ability to scale with your business. As organizations grow and evolve, their processes often become more complex. Quickbase's adaptable nature ensures that users can modify their applications and workflows as needed, without the constraints typically associated with traditional software. This flexibility not only saves time but also fosters innovation, as teams can experiment with new processes and tools that enhance their productivity. By prioritizing user-centric design and adaptability, Quickbase stands out in the crowded landscape of business software solutions. It provides organizations with the tools they need to optimize their operations, reduce inefficiencies, and ultimately drive growth. With Quickbase, businesses can focus on what truly matters—leveraging their unique processes to gain a competitive edge in their respective markets. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,514 **How Do G2 Users Rate Quickbase?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Quickbase?** - **Seller:** [Quickbase](https://www.g2.com/sellers/quickbase) - **Company Website:** https://quickbase.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, MA - **Twitter:** @quickbase (5,146 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2845325/ (816 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Project Coordinator - **Top Industries:** Construction, Information Technology and Services - **Company Size:** 42% Mid-Market, 31% Small-Business #### What Are Quickbase's Pros and Cons? **Pros:** - Ease of Use (314 reviews) - Customization (216 reviews) - Customizability (182 reviews) - Flexibility (156 reviews) - Customization Options (146 reviews) **Cons:** - Learning Curve (121 reviews) - Missing Features (93 reviews) - Not Intuitive (91 reviews) - Limited Features (90 reviews) - Limited Customization (74 reviews) ### What Do G2 Reviewers Say About Quickbase? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Quickbase, praising its user-friendly interface and low-code app creation. - Users appreciate the **customization options** in Quickbase, enabling tailored databases that enhance workflow and efficiency. - Users love the **customizability** of Quickbase, enabling tailored applications to meet specific business needs efficiently. - Users value the **high degree of customization** in Quickbase, allowing tailored solutions for diverse business needs. - Users value the **customization options** of Quickbase, tailoring databases to fit specific business needs and workflows. **Cons:** - Users find the **learning curve steep** due to enforced changes and a need for better individualized training. - Users find the **missing features** in Quickbase, like document upload and flexible forms, limit its overall effectiveness. - Users find Quickbase **not intuitive** , leading to accidental clicks and a frustrating user experience on mobile. - Users note **limited features** in Quickbase, such as integration challenges and mobile app limitations, affecting overall usability. - Users find **limited customization** options can hinder their ability to fully utilize Quickbase's capabilities effectively. #### What Are Recent G2 Reviews of Quickbase? **"[Quickbase Delivers Real Value for Our Customers](https://www.g2.com/survey_responses/quickbase-review-13041718)"** **Rating:** 5.0/5.0 stars *— Tyson R.* [Read full review](https://www.g2.com/survey_responses/quickbase-review-13041718) --- **"[Flexible, Custom Workflows That Grow With Us](https://www.g2.com/survey_responses/quickbase-review-13119808)"** **Rating:** 5.0/5.0 stars *— Michael S.* [Read full review](https://www.g2.com/survey_responses/quickbase-review-13119808) --- #### What Are G2 Users Discussing About Quickbase? - [How much is quick base?](https://www.g2.com/discussions/how-much-is-quick-base) - 3 comments, 1 upvote - [Is quick base free?](https://www.g2.com/discussions/is-quick-base-free) - 3 comments - [What is the use of Intuit quick base?](https://www.g2.com/discussions/what-is-the-use-of-intuit-quick-base) - [What is quick base software?](https://www.g2.com/discussions/what-is-quick-base-software) - 1 comment, 1 upvote ### 11. [BuildOps](https://www.g2.com/products/buildops/reviews) BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service. **Average Rating:** 4.2/5.0 **Total Reviews:** 69 **How Do G2 Users Rate BuildOps?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Roles:** 7.3/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.3/10) - **Location:** 7.0/10 (Category avg: 8.5/10) **Who Is the Company Behind BuildOps?** - **Seller:** [BuildOps](https://www.g2.com/sellers/buildops) - **Company Website:** https://buildops.com/ - **Year Founded:** 2018 - **HQ Location:** Santa Monica, CA 90404, US - **Twitter:** @GoBuildOps (502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/buildops/ (648 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction - **Company Size:** 48% Small-Business, 41% Mid-Market #### What Are BuildOps's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (12 reviews) - Customer Support (11 reviews) - Centralization (9 reviews) - User-Friendly (9 reviews) **Cons:** - Improvement Needed (9 reviews) - Update Issues (6 reviews) - Learning Curve (5 reviews) - Limited Features (5 reviews) - Limited Customization (4 reviews) ### What Do G2 Reviewers Say About BuildOps? *AI-generated summary from verified user reviews* **Pros:** - Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. - Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. - Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. - Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. - Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. **Cons:** - Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. - Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. - Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. - Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. - Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. #### What Are Recent G2 Reviews of BuildOps? **"[Streamlined Procurement and Reliable Anywhere Access with Build Ops](https://www.g2.com/survey_responses/buildops-review-12549866)"** **Rating:** 5.0/5.0 stars *— ZACHARIAH B.* [Read full review](https://www.g2.com/survey_responses/buildops-review-12549866) --- **"[Build Ops Speeds Up Work Orders, Billing, and Workflow with Smooth Integrations](https://www.g2.com/survey_responses/buildops-review-12874023)"** **Rating:** 5.0/5.0 stars *— Zachariah B.* [Read full review](https://www.g2.com/survey_responses/buildops-review-12874023) --- #### What Are G2 Users Discussing About BuildOps? - [What is BuildOps used for?](https://www.g2.com/discussions/what-is-buildops-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/shark-byte-crm-what-is-shark-byte-crm-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/what-is-shark-byte-crm-used-for) ### 12. [Zuper](https://www.g2.com/products/zuper/reviews) Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack. **Average Rating:** 4.7/5.0 **Total Reviews:** 146 **How Do G2 Users Rate Zuper?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.4/10 (Category avg: 8.6/10) - **Analytics:** 7.9/10 (Category avg: 8.3/10) - **Location:** 8.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Zuper?** - **Seller:** [Zuper](https://www.g2.com/sellers/zuper) - **Year Founded:** 2020 - **HQ Location:** Seattle, Washington - **Twitter:** @ZuperInc (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zuperhub/ (290 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Director - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 57% Small-Business, 39% Mid-Market #### What Are Zuper's Pros and Cons? **Pros:** - Customer Support (22 reviews) - Customization Options (14 reviews) - Ease of Use (12 reviews) - Integrations (10 reviews) - Scheduling Management (9 reviews) **Cons:** - Improvement Needed (7 reviews) - Learning Curve (7 reviews) - Customization Difficulties (4 reviews) - Feature Limitations (4 reviews) - Slow Performance (4 reviews) ### What Do G2 Reviewers Say About Zuper? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. - Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. - Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. - Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. - Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. **Cons:** - Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. - Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. - Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. - Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. - Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. #### What Are Recent G2 Reviews of Zuper? **"[A wonderful user friendly software](https://www.g2.com/survey_responses/zuper-review-11585133)"** **Rating:** 5.0/5.0 stars *— Megan P.* [Read full review](https://www.g2.com/survey_responses/zuper-review-11585133) --- **"[Versatile Field Service Tool with Powerful Features, But Complex Implementation](https://www.g2.com/survey_responses/zuper-review-11835077)"** **Rating:** 4.5/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/zuper-review-11835077) --- #### What Are G2 Users Discussing About Zuper? - [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) - 1 comment ### 13. [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. **Average Rating:** 4.5/5.0 **Total Reviews:** 366 **How Do G2 Users Rate ServiceTitan?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Roles:** 8.4/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceTitan?** - **Seller:** [ServiceTitan](https://www.g2.com/sellers/servicetitan) - **Company Website:** https://www.servicetitan.com/ - **Year Founded:** 2012 - **HQ Location:** Glendale, CA - **Twitter:** @ServiceTitan (4,766 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3157549/ (3,313 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, General Manager - **Top Industries:** Construction, Consumer Services - **Company Size:** 65% Small-Business, 32% Mid-Market #### What Are ServiceTitan's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Customer Support (24 reviews) - Features (22 reviews) - Tracking (19 reviews) - Efficiency (17 reviews) **Cons:** - Learning Curve (17 reviews) - Improvement Needed (15 reviews) - Poor Customer Support (11 reviews) - Poor Support (11 reviews) - Limited Functionality (9 reviews) ### What Do G2 Reviewers Say About ServiceTitan? *AI-generated summary from verified user reviews* **Pros:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. **Cons:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. #### What Are Recent G2 Reviews of ServiceTitan? **"[A True All-in-One Field Service Platform That Streamlines Growth](https://www.g2.com/survey_responses/servicetitan-review-12661027)"** **Rating:** 5.0/5.0 stars *— Marlene W.* [Read full review](https://www.g2.com/survey_responses/servicetitan-review-12661027) --- **"[Top Notch relies on Service Titan for "top notch" performance!](https://www.g2.com/survey_responses/servicetitan-review-10766119)"** **Rating:** 5.0/5.0 stars *— Sara L.* [Read full review](https://www.g2.com/survey_responses/servicetitan-review-10766119) --- #### What Are G2 Users Discussing About ServiceTitan? - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [How do I use ServiceTitan?](https://www.g2.com/discussions/how-do-i-use-servicetitan) - 1 comment - [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) - 2 comments ### 14. [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. **Average Rating:** 3.9/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Dynamics 365 Field Service?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Roles:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 8.0/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Dynamics 365 Field Service?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Education Management - **Company Size:** 38% Mid-Market, 31% Enterprise #### What Are Dynamics 365 Field Service's Pros and Cons? **Pros:** - Easy Integration (2 reviews) - Integrations (2 reviews) - Scheduling (2 reviews) - Features (1 reviews) **Cons:** - Time-Consuming (2 reviews) - Customization Difficulties (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Feature Limitations (1 reviews) ### What Do G2 Reviewers Say About Dynamics 365 Field Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integration** of Dynamics 365 Field Service with other Microsoft apps for seamless functionality. - Users value the **deep integration with Dynamics 365** , enhancing field service management through seamless connectivity and optimization. - Users appreciate the **advanced scheduling and resource optimization** features of Dynamics 365 Field Service for efficient management. - Users value the **end-to-end field service management** capabilities of Dynamics 365 Field Service for streamlined operations. **Cons:** - Users find **Dynamics 365 Field Service time-consuming** due to complex setup and slow performance in daily operations. - Users experience significant **customization difficulties** with Dynamics 365 Field Service, hindering effective planner operations. - Users find the **difficult setup** of Dynamics 365 Field Service a significant hurdle to effective implementation. - Users find the **cost** of Dynamics 365 Field Service to be quite high, impacting affordability and value perception. - Users find **feature limitations** in Dynamics 365 Field Service hinder customization and efficiency in operations. #### What Are Recent G2 Reviews of Dynamics 365 Field Service? **"[End-to-End Field Service Management with Advanced Scheduling and IoT Integration](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12090435)"** **Rating:** 4.0/5.0 stars *— Vivek S.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12090435) --- **"[Great Performance and Seamless Dynamics CRM Integration](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12661508)"** **Rating:** 4.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12661508) --- #### What Are G2 Users Discussing About Dynamics 365 Field Service? - [What is Dynamics 365 Field Service used for?](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for) - [What is Dynamics 365 used for?](https://www.g2.com/discussions/what-is-dynamics-365-used-for) - [What is included in Dynamics 365?](https://www.g2.com/discussions/dynamics-365-field-service-what-is-included-in-dynamics-365) - [How do I create a Field Service in Dynamics 365?](https://www.g2.com/discussions/how-do-i-create-a-field-service-in-dynamics-365) - [What is Field Service in Dynamics CRM?](https://www.g2.com/discussions/what-is-field-service-in-dynamics-crm) ### 15. [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,717 **How Do G2 Users Rate NetSuite?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10) - **Roles:** 7.1/10 (Category avg: 8.6/10) - **Analytics:** 7.4/10 (Category avg: 8.3/10) - **Location:** 6.6/10 (Category avg: 8.5/10) **Who Is the Company Behind NetSuite?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Company Website:** https://www.oracle.com/middleware/technologies/api-manager.html - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Controller, Accounting Manager - **Top Industries:** Computer Software, Accounting - **Company Size:** 57% Mid-Market, 31% Small-Business #### What Are NetSuite's Pros and Cons? **Pros:** - Ease of Use (568 reviews) - Customizability (363 reviews) - Functionality (337 reviews) - Customization Options (320 reviews) - Customization (300 reviews) **Cons:** - Learning Curve (383 reviews) - Improvement Needed (335 reviews) - Missing Features (286 reviews) - Limited Customization (248 reviews) - Not User-Friendly (243 reviews) ### What Do G2 Reviewers Say About NetSuite? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in navigating and customizing reports, enhancing efficiency and productivity. - Users value the **customizability** of NetSuite, which adapts seamlessly to diverse business needs and processes. - Users value the **robust reporting and integration capabilities** of NetSuite, enhancing cross-functional business operations seamlessly. - Users benefit from **extensive customization options** in NetSuite, greatly enhancing data management and user experience. - Users value the **customization options** in NetSuite, enhancing usability and control for streamlined data management. **Cons:** - Users find the **learning curve steep** , making initial setup and customization time-consuming and frustrating. - Users find the **interface outdated** and experience significant challenges with usability and integration complexities. - Users find the **missing features** in NetSuite frustrating, particularly with complex settings and limited customization options. - Users express frustration with **limited customization** options in NetSuite, impacting functionality and integration across workflows. - Users find NetSuite to have a **not user-friendly** interface, causing frustration during setup and navigation. #### What Are Recent G2 Reviews of NetSuite? **"[NetSuite Unifies Core Processes with Powerful Visibility and Reporting](https://www.g2.com/survey_responses/netsuite-review-12967208)"** **Rating:** 4.5/5.0 stars *— Abhishek G.* [Read full review](https://www.g2.com/survey_responses/netsuite-review-12967208) --- **"[Real-Time Visibility Across Finance, Inventory, Purchasing, and Sales](https://www.g2.com/survey_responses/netsuite-review-12905951)"** **Rating:** 5.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/netsuite-review-12905951) --- #### What Are G2 Users Discussing About NetSuite? - [Is NetSuite an accounting software?](https://www.g2.com/discussions/is-netsuite-an-accounting-software) - 4 comments - [What is NetSuite built on?](https://www.g2.com/discussions/what-is-netsuite-built-on) - 1 comment - [Is NetSuite a good ERP system?](https://www.g2.com/discussions/is-netsuite-a-good-erp-system) - 3 comments, 1 upvote - [What is a NetSuite software?](https://www.g2.com/discussions/what-is-a-netsuite-software) - 3 comments ### 16. [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate ServiceTrade?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceTrade?** - **Seller:** [ServiceTrade](https://www.g2.com/sellers/servicetrade) - **Year Founded:** 2012 - **HQ Location:** Durham, NC - **Twitter:** @ServiceTrade (630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828803/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Facilities Services - **Company Size:** 44% Small-Business, 41% Mid-Market #### What Are Recent G2 Reviews of ServiceTrade? **"[Streamlined Operations with Easy-to-Use Interface](https://www.g2.com/survey_responses/servicetrade-review-12594466)"** **Rating:** 5.0/5.0 stars *— Jessica L.* [Read full review](https://www.g2.com/survey_responses/servicetrade-review-12594466) --- **"[ServiceTrade Makes Field Job Management Easy](https://www.g2.com/survey_responses/servicetrade-review-12621016)"** **Rating:** 4.0/5.0 stars *— yurii l.* [Read full review](https://www.g2.com/survey_responses/servicetrade-review-12621016) --- #### What Are G2 Users Discussing About ServiceTrade? - [What is ServiceTrade used for?](https://www.g2.com/discussions/what-is-servicetrade-used-for) ### 17. [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. **Average Rating:** 4.2/5.0 **Total Reviews:** 141 **How Do G2 Users Rate ServiceMax?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Roles:** 8.5/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.3/10) - **Location:** 8.0/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceMax?** - **Seller:** [PTC](https://www.g2.com/sellers/ptc) - **Year Founded:** 1985 - **HQ Location:** Boston, Massachusetts - **Twitter:** @PTC (37,560 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1935/ (8,145 employees on LinkedIn®) - **Ownership:** NASDAQ: PTC **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Medical Devices - **Company Size:** 40% Mid-Market, 33% Enterprise #### What Are ServiceMax's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Easy Communication (10 reviews) - Communication (9 reviews) - Scheduling Management (7 reviews) - Easy Access (6 reviews) **Cons:** - Connectivity Issues (5 reviews) - Expensive (5 reviews) - Improvement Needed (5 reviews) - Learning Curve (5 reviews) - Slow Performance (5 reviews) ### What Do G2 Reviewers Say About ServiceMax? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of ServiceMax, enhancing communication and satisfaction with seamless connectivity. - Users appreciate the **easy and seamless communication** features of ServiceMax, enhancing connectivity through multiple methods. - Users value the **seamless communication** in ServiceMax, enabling smooth interactions through various methods, enhancing overall connectivity. - Users appreciate the **powerful scheduling and real-time updates** of ServiceMax, enhancing organization and efficiency in field service management. - Users value the **easy access** to FieldFX, enabling seamless communication and real-time visibility for their teams. **Cons:** - Users experience **connectivity issues** with ServiceMax, affecting performance and the ability to close tickets remotely. - Users find the **high cost** of ServiceMax coupled with its complex interface to be a significant drawback. - Users find the **complex interface and high costs** of ServiceMax frustrating, affecting performance and support quality. - Users struggle with a **steep learning curve** due to slow performance and complex, confusing error messages. - Users have noted **slow performance** with ServiceMax, impacting usability and efficiency, particularly in low network areas. #### What Are Recent G2 Reviews of ServiceMax? **"[ServiceMax Elevates Field Service Management](https://www.g2.com/survey_responses/servicemax-review-7378621)"** **Rating:** 4.5/5.0 stars *— Jojo G.* [Read full review](https://www.g2.com/survey_responses/servicemax-review-7378621) --- **"[Servicemax - user experience /friendly](https://www.g2.com/survey_responses/servicemax-review-9390729)"** **Rating:** 4.0/5.0 stars *— Balamurugan P.* [Read full review](https://www.g2.com/survey_responses/servicemax-review-9390729) --- #### What Are G2 Users Discussing About ServiceMax? - [How much does ServiceMax cost?](https://www.g2.com/discussions/how-much-does-servicemax-cost) - [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) - 1 comment - [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) - 2 comments - [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) - 1 comment ### 18. [FieldEdge](https://www.g2.com/products/fieldedge/reviews) FieldEdge helps HVAC, Plumbing and Electrical professionals easily maximize profits and streamline Operations. FieldEdge features include customer history, a robust dispatch board, payment processing, service agreements, and more. Our mobile app gives technicians all the information they need to provide great customer service and increase efficiency on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field. **Average Rating:** 4.0/5.0 **Total Reviews:** 86 **How Do G2 Users Rate FieldEdge?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Roles:** 8.0/10 (Category avg: 8.6/10) - **Analytics:** 7.0/10 (Category avg: 8.3/10) - **Location:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind FieldEdge?** - **Seller:** [Xplor Technologies](https://www.g2.com/sellers/xplor-technologies) - **HQ Location:** Atlanta, Georgia - **Twitter:** @xplortech (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xplor-technologies/ (1,490 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are FieldEdge's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - User-Friendly (1 reviews) - Workflow Efficiency (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Expensive (1 reviews) - Improvement Needed (1 reviews) - Poor Support (1 reviews) ### What Do G2 Reviewers Say About FieldEdge? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in setting up FieldEdge, making membership management straightforward and hassle-free. - Users find the **membership setup** quite intuitive and straightforward, enhancing their overall experience with FieldEdge. - Users praise FieldEdge for its **user-friendly interface** and commend its efficiency in managing services effectively. - Users value the **workflow efficiency** of FieldEdge, finding it user-friendly and highly productive for service management. **Cons:** - Users report frequent **connectivity issues** with FieldEdge, citing poor integrations and lack of dashboard capabilities. - Users find FieldEdge **expensive** , noting limited capabilities and poor integrations compared to cheaper alternatives. - Users highlight the **improvement needed** in dashboard capabilities and costlier, poorly integrated features compared to competitors. - Users express concerns about **poor support** , citing difficulties with integrations and lack of dashboard capabilities. #### What Are Recent G2 Reviews of FieldEdge? **"[FieldEdge Runs Day-to-Day Operations Efficiently Without the Complexity](https://www.g2.com/survey_responses/fieldedge-review-12662182)"** **Rating:** 4.5/5.0 stars *— Marlene W.* [Read full review](https://www.g2.com/survey_responses/fieldedge-review-12662182) --- **"[Easy for Technicians to Use](https://www.g2.com/survey_responses/fieldedge-review-12661399)"** **Rating:** 5.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/fieldedge-review-12661399) --- #### What Are G2 Users Discussing About FieldEdge? - [What is FieldEdge used for?](https://www.g2.com/discussions/what-is-fieldedge-used-for) ### 19. [Appenate (formerly Forms On Fire)](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews) Appenate – Build Powerful No-Code Apps & Forms That Work Anywhere. Appenate is the most flexible no-code platform for businesses needing mobile Forms and Apps built around their own processes. Whether it’s maintenance, field service, inspections, inventory management, or workflow automation, Appenate lets you build and deploy enterprise-grade apps in minutes - with no developers required. Why Teams Choose Appenate Unlike other no-code tools that limit customization, Appenate gives you complete control - from data capture and offline access to white-labelling, AI-assisted form creation, and deep integrations. Key Features & Benefits ✔️ Create & customize Forms in minutes with AI: Skip the blank canvas – just describe your form by text or voice, and AI creates a ready-to-use starting point with configured fields. ✔️ Fully Native Apps: Run faster and more reliably with true native performance on iOS, Android, and Windows. ✔️ Works Offline: Stay productive in the field - even with zero connectivity. Sync automatically when back online. ✔️ Powerful Integrations: Connect your data to Salesforce, SharePoint, Power BI, and hundreds more. ✔️ Full White-Label: Deliver a 100% branded experience with no trace of Appenate - perfect for internal rollouts or reselling. ✔️ Advanced Data Capture: Harness GPS, NFC, OCR, barcodes, photos, and contactless signatures for complete accuracy. ✔️ Role-Based Access: Manage users, teams, and permissions securely across your organization. ✔️ Automated Reports: Instantly convert captured data into Word, Excel, or PDF templates for client-ready reports. ✔️ Pre-Built App Templates: Get started fast with hundreds of ready-to-use apps that can be customized to your workflow. ✔️ Lifetime Support: Enjoy free onboarding, in-depth documentation, and customer support for life - no extra fees. Who Uses Appenate Appenate powers teams across industries like construction, logistics, manufacturing, field service, and facilities management - helping them digitize operations, stay compliant, and increase ROI without the need for developers. “Simply put, Appenate not only saves us time & money – it helps us stay compliant.” - Simon Ozanne, Alacon Aero “With Appenate, we get better quality data & have minimized our post-processing time.” - Project Manager, Amey Trusted by 80,000+ Users in 100+ Countries 🚀 Start your free trial today - build your first custom app in minutes, no credit card required. **Average Rating:** 4.5/5.0 **Total Reviews:** 263 **How Do G2 Users Rate Appenate (formerly Forms On Fire)?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Appenate (formerly Forms On Fire)?** - **Seller:** [Appenate (Pty) Ltd](https://www.g2.com/sellers/appenate-pty-ltd) - **Company Website:** https://www.appenate.com - **Year Founded:** 2011 - **HQ Location:** Brisbane, Australia - **Twitter:** @appenate (3,639 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2909904 (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Information Technology and Services - **Company Size:** 54% Small-Business, 36% Mid-Market #### What Are Appenate (formerly Forms On Fire)'s Pros and Cons? **Pros:** - Form Customization (20 reviews) - Ease of Use (18 reviews) - Customization Options (14 reviews) - Form Creation (12 reviews) - Customer Support (11 reviews) **Cons:** - Learning Curve (7 reviews) - Learning Difficulty (6 reviews) - Complexity (5 reviews) - Form Design (5 reviews) - Slow Performance (5 reviews) ### What Do G2 Reviewers Say About Appenate (formerly Forms On Fire)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customization capabilities** of Appenate, enhancing data collection and integrating seamlessly with existing workflows. - Users highlight the **ease of use** of Appenate, praising its intuitive design and excellent customer support. - Users appreciate the **customization options** in Appenate, enhancing data collection efficiency and integration with existing workflows. - Users value the **easy form creation** process of Appenate, enabling quick setup and effective data management without technical skills. - Users commend the **exceptional customer support** of Appenate, highlighting quick responses and reliable assistance throughout their experience. **Cons:** - Users find the **initial learning curve** for advanced features in Forms On Fire to be complex and overwhelming. - Users find the **initial learning difficulty** for advanced features to be complex and overwhelming, especially for beginners. - Users find the **initial learning curve and navigation complexity** of Forms On Fire challenging, especially for newcomers. - Users find the app suffers from **performance issues** , especially with slow sync and navigating complex forms. - Users often experience **slow performance** in Appenate, particularly with form submissions and syncing issues in the field. #### What Are Recent G2 Reviews of Appenate (formerly Forms On Fire)? **"[Exceptional Support, All-in-One Convenience](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12677194)"** **Rating:** 5.0/5.0 stars *— Cara F.* [Read full review](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12677194) --- **"[Easy to Use, Feature-Rich, and Backed by Great Support](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-13108865)"** **Rating:** 5.0/5.0 stars *— Ingrid d.* [Read full review](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-13108865) --- #### What Are G2 Users Discussing About Appenate (formerly Forms On Fire)? - [What is Forms On Fire used for?](https://www.g2.com/discussions/what-is-forms-on-fire-used-for) - 1 comment - [What is Appenate used for?](https://www.g2.com/discussions/what-is-appenate-used-for) - 1 comment ### 20. [Corrigo](https://www.g2.com/products/corrigo/reviews) The World's Most Intelligent Facilities Run on Corrigo CMMS. Corrigo is the world's most powerful and proven CMMS solution. Corrigo helps Facility Managers move from the chaos of high-volume, reactive facilities maintenance to strategic preventive maintenance. Whether it's Work Order Management, Asset Management, or Service Provider Management, Corrigo turns facilities from cost centers into value drivers. Corrigo is deployed across 1 million properties in over 160 countries, processing 23M+ work orders annually, representing $8.5B in transactional spend. Corrigo connects facility managers to a private network of more than 70K+ service provider connections in network to ensure quality service that's delivered on-time and on-budget. Corrigo’s promise to the market is to transform facilities management from reactive maintenance to strategic, data-driven operations. Corrigo offers: • Industry-specific best practice templates • Scalable, configurable AI-enabled workflows • Mobile-first, analytics-driven decisioning • Robust system integrations creating the ultimate single pane of glass for FM • Managed services & asset tagging delivering complete visibility and data-driven decisions Corrigo empowers businesses to transform their facility operations with: • Proactive maintenance automation that prevents costly breakdowns and extends asset life • Real-time mobile connectivity for seamless team, technician, and vendor communication • Smart task routing that matches technician skills to jobs for maximum efficiency • Performance-driven dispatch with built-in SLA tracking and compliance monitoring • Streamlined financial management through integrated invoicing and warranty tracking Corrigo transforms facilities management from reactive firefighting into strategic asset optimization. Advanced analytics turn your operational data into actionable insights that cut costs, extend asset life, and improve performance across your entire portfolio. Predictive intelligence identifies maintenance issues before they become expensive problems, while real-time dashboards give you the visibility to make data-driven decisions that directly impact your bottom line. Complete mobile functionality ensures your team stays connected whether in boardrooms or boiler rooms. Seamless integrations eliminate data silos, creating a unified platform that works with your existing technology stack. **Average Rating:** 4.5/5.0 **Total Reviews:** 136 **How Do G2 Users Rate Corrigo?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.4/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.3/10) - **Location:** 7.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Corrigo?** - **Seller:** [Jones Lang Lasalle, IP](https://www.g2.com/sellers/jones-lang-lasalle-ip) - **Company Website:** https://www.us.jll.com - **HQ Location:** Chicago, Illinois, United States - **Twitter:** @JLLGTASubOffice - **LinkedIn® Page:** https://www.linkedin.com/company/jll (100,540 employees on LinkedIn®) - **Ownership:** NYSE: JLL **Who Uses This Product?** - **Who Uses This:** Facilities Manager - **Top Industries:** Facilities Services, Restaurants - **Company Size:** 43% Mid-Market, 39% Enterprise #### What Are Corrigo's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Work Orders (12 reviews) - Customer Support (10 reviews) - Tracking Efficiency (8 reviews) - User-Friendly (8 reviews) **Cons:** - Improvement Needed (7 reviews) - Customization Difficulties (6 reviews) - Learning Curve (6 reviews) - Missing Features (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About Corrigo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Corrigo, finding it intuitive and simple to learn for daily operations. - Users appreciate the **real-time work order tracking** with Corrigo, facilitating easy communication and streamlined processes. - Users commend **quick and knowledgeable customer support** , enhancing their experience and facilitating effective facility management. - Users value the **tracking efficiency** of Corrigo, which boosts asset management and informed decision-making throughout operations. - Users appreciate the **user-friendly interface** of Corrigo, making it easy for all teams to utilize effectively. **Cons:** - Users find the **interface unappealing** and experience navigation challenges due to disconnected features and limited editing options. - Users face **customization difficulties** , as adjustments affect all sites and editing properties is limited. - Users find the **learning curve steep** , often feeling overwhelmed despite long-term use and extensive capabilities of Corrigo. - Users note a **lack of important features** in Corrigo, making the system less intuitive and challenging to customize. - Users experience **poor customer support** from Corrigo, often facing escalated issues without effective resolutions from the staff. #### What Are Recent G2 Reviews of Corrigo? **"[Streamlines Work Order Management, But Needs Better Filtering](https://www.g2.com/survey_responses/corrigo-review-12994440)"** **Rating:** 5.0/5.0 stars *— Andrew C.* [Read full review](https://www.g2.com/survey_responses/corrigo-review-12994440) --- **"[Efficiency and Reliability](https://www.g2.com/survey_responses/corrigo-review-10900435)"** **Rating:** 5.0/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/corrigo-review-10900435) --- #### What Are G2 Users Discussing About Corrigo? - [How do you use Corrigo?](https://www.g2.com/discussions/how-do-you-use-corrigo) - 1 comment - [How much does corrigo cost?](https://www.g2.com/discussions/how-much-does-corrigo-cost) - [What is corrigo Jll?](https://www.g2.com/discussions/what-is-corrigo-jll) - [What does Corrigo do?](https://www.g2.com/discussions/what-does-corrigo-do) ### 21. [Simpro](https://www.g2.com/products/simpro/reviews) Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. **Average Rating:** 4.2/5.0 **Total Reviews:** 428 **How Do G2 Users Rate Simpro?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10) - **Roles:** 7.9/10 (Category avg: 8.6/10) - **Analytics:** 7.2/10 (Category avg: 8.3/10) - **Location:** 7.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Simpro?** - **Seller:** [Simpro](https://www.g2.com/sellers/simpro-c4e20f44-dd13-4446-a6d1-be0961c8defb) - **Company Website:** https://www.simprogroup.com/ - **Year Founded:** 2002 - **HQ Location:** Brisbane, QLD - **Twitter:** @simprosoftware (2,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/simpro-software/ (668 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Director - **Top Industries:** Construction, Electrical/Electronic Manufacturing - **Company Size:** 76% Small-Business, 24% Mid-Market #### What Are Simpro's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Data Management (5 reviews) - Features (5 reviews) - Efficiency (4 reviews) - Centralization (3 reviews) **Cons:** - Complexity (3 reviews) - Complex Setup (3 reviews) - Difficult Learning (3 reviews) - Learning Curve (3 reviews) - Setup Difficulties (3 reviews) ### What Do G2 Reviewers Say About Simpro? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Simpro, highlighting its seamless workflow and efficient asset management. - Users value the **comprehensive data management** in Simpro, enabling streamlined asset maintenance and workflows. - Users appreciate the **streamlined data collection** and comprehensive features of Simpro, enhancing workflow efficiency and accuracy. - Users commend Simpro for its **efficiency** in asset management, streamlining workflows and reducing errors effectively. - Users benefit from the **centralized system** of Simpro, enabling efficient management of assets and workflows in one place. **Cons:** - Users find simPRO's **complexity** challenging, noting it requires significant setup and training for effective use. - Users find the **complex setup** of Simpro challenging, leading to difficulties in onboarding and workflow integration. - Users find the **difficult learning curve** of Simpro daunting, especially when adapting to numerous features and functions. - Users find the **learning curve steep** , feeling overwhelmed by the complexity and extensive setup required for Simpro. - Users find the **setup difficulties** of Simpro challenging, impacting onboarding and staff training for effective use. #### What Are Recent G2 Reviews of Simpro? **"[Simpro Really Takes the Cake for User-Friendly Design](https://www.g2.com/survey_responses/simpro-review-13024816)"** **Rating:** 4.5/5.0 stars *— Theo .* [Read full review](https://www.g2.com/survey_responses/simpro-review-13024816) --- **"[Simpro Brings End-to-End Accountability from Quote to Final Payment](https://www.g2.com/survey_responses/simpro-review-13118004)"** **Rating:** 4.0/5.0 stars *— Mike B.* [Read full review](https://www.g2.com/survey_responses/simpro-review-13118004) --- #### What Are G2 Users Discussing About Simpro? - [What is simPRO used for?](https://www.g2.com/discussions/what-is-simpro-used-for) ### 22. [Bluebeam](https://www.g2.com/products/bluebeam/reviews) Bluebeam is the leading provider of digital productivity and collaboration solutions for industries that design and build our world. Trusted by over 3 million users in more than 160 countries, Bluebeam’s solutions empower professionals to make their mark, adapt to change, and deliver projects successfully. Revu is Bluebeam’s flagship product - a powerful, versatile, and easy-to-use desktop application helping professionals communicate clearly, collaborate effectively, and optimize PDF workflows. It increases teams’ productivity with discipline-specific and customizable markup tools, precise measurements set to drawing scale, real-time collaboration on a single source of truth, and process efficiency tools that streamline your workflows. Bluebeam Cloud helps keep projects moving no matter where contributors are. By extending Studio in Revu to your web browser or mobile device, Bluebeam Cloud lets you markup documents and collaborate on Studio Sessions and Projects from anywhere. **Average Rating:** 4.5/5.0 **Total Reviews:** 451 **How Do G2 Users Rate Bluebeam?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Roles:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 8.6/10 (Category avg: 8.3/10) - **Location:** 6.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Bluebeam?** - **Seller:** [Bluebeam](https://www.g2.com/sellers/bluebeam) - **Year Founded:** 2002 - **HQ Location:** Pasadena , Calif - **Twitter:** @Bluebeam (7,170 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/111265/ (726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Project Engineer - **Top Industries:** Construction, Architecture & Planning - **Company Size:** 44% Mid-Market, 36% Small-Business #### What Are Bluebeam's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Tools (14 reviews) - Intuitive (12 reviews) - Features (11 reviews) - Document Management (10 reviews) **Cons:** - Learning Curve (8 reviews) - Difficult Learning (7 reviews) - Lack of Features (7 reviews) - Expensive (6 reviews) - Subscription Issues (6 reviews) ### What Do G2 Reviewers Say About Bluebeam? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Bluebeam, allowing for efficient workflows and quick, effective annotations. - Users appreciate the **efficiency and flexibility** of Bluebeam, streamlining workflows and enhancing markup tasks seamlessly. - Users love the **intuitive design** of Bluebeam, making both quick markups and advanced tasks effortless. - Users value the **convenient integration** of takeoffs and document editing in Bluebeam, enhancing efficiency and productivity. - Users love the **customizable document management tools** in Bluebeam, enhancing efficiency and versatility in their work. **Cons:** - Users find the **steep learning curve** of Bluebeam challenging, with complex features and frustrating subscription issues. - Users find Bluebeam's **difficult learning curve** frustrating, especially for beginners navigating its complex features. - Users find the **lack of features** limits extensive markups and design capabilities in Bluebeam, affecting usability. - Users express concerns over the **expensive subscription model** of Bluebeam, feeling it lacks significant value for upgrades. - Users are frustrated with the **subscription issues** in Bluebeam, finding limited value and support for previous licenses. #### What Are Recent G2 Reviews of Bluebeam? **"[Flexible PDF Editing with Powerful Live Commenting and Markup](https://www.g2.com/survey_responses/bluebeam-review-12405423)"** **Rating:** 5.0/5.0 stars *— Dondi Jed S.* [Read full review](https://www.g2.com/survey_responses/bluebeam-review-12405423) --- **"[Intuitive Markups and Smooth Collaboration for Faster Drawing Reviews](https://www.g2.com/survey_responses/bluebeam-review-12708792)"** **Rating:** 5.0/5.0 stars *— Shivam p.* [Read full review](https://www.g2.com/survey_responses/bluebeam-review-12708792) --- #### What Are G2 Users Discussing About Bluebeam? - [What is Bluebeam Revu used for?](https://www.g2.com/discussions/what-is-bluebeam-revu-used-for) - [What is bluebeam review?](https://www.g2.com/discussions/what-is-bluebeam-review) - [What does Bluebeam Revu cost?](https://www.g2.com/discussions/what-does-bluebeam-revu-cost) - 1 comment - [What is bluebeam in construction?](https://www.g2.com/discussions/what-is-bluebeam-in-construction) - [What is Bluebeam Revu Standard?](https://www.g2.com/discussions/what-is-bluebeam-revu-standard) - 1 comment ### 23. [Service Fusion](https://www.g2.com/products/service-fusion/reviews) Service Fusion is a simple, powerful field service management software, offering a variety of features such as customer management, invoicing & payments, inventory management, time tracking, and reporting. The software is available on desktop and mobile apps to connect office staff, technicians and clients. **Average Rating:** 4.1/5.0 **Total Reviews:** 122 **How Do G2 Users Rate Service Fusion?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.3/10) - **Location:** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Service Fusion?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Company Website:** https://www.evercommerce.com - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 81% Small-Business, 14% Mid-Market #### What Are Service Fusion's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (7 reviews) - Features (5 reviews) - Invoicing (5 reviews) - Positive Experience (5 reviews) **Cons:** - Data Management Issues (4 reviews) - Expensive (4 reviews) - Improvement Needed (4 reviews) - Integration Issues (4 reviews) - Invoicing Issues (4 reviews) ### What Do G2 Reviewers Say About Service Fusion? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Service Fusion, enabling seamless integration and simplified management of their business operations. - Users commend the **quick and effective customer support** from Service Fusion, making problem resolution seamless and efficient. - Users appreciate the **comprehensive integration of features** in Service Fusion, enhancing ease of use and efficiency. - Users praise the **efficient invoicing** features of Service Fusion, highlighting its integration of essential business functions. - Users value the **efficiency and organization** of Service Fusion, simplifying dispatching, payments, and overall business management. **Cons:** - Users report significant **data management issues** with Service Fusion, noting manual tasks and frequent system downtimes. - Users find Service Fusion to be **expensive** compared to competitors, impacting its overall value and market competitiveness. - Users report significant **improvement needed** in inventory management and customer support for better functionality and reliability. - Users experience significant **integration issues** with Service Fusion, leading to manual processes and unreliable communication. - Users face **invoicing issues** that hinder efficiency and complicate the billing process for overdue payments. #### What Are Recent G2 Reviews of Service Fusion? **"[Service Fusion Continued Excellene](https://www.g2.com/survey_responses/service-fusion-review-9213983)"** **Rating:** 4.5/5.0 stars *— Thomas B.* [Read full review](https://www.g2.com/survey_responses/service-fusion-review-9213983) --- **"[Service Fusion offers a broad range of features, but is lacking in some key areas.](https://www.g2.com/survey_responses/service-fusion-review-11002445)"** **Rating:** 4.0/5.0 stars *— Rolando F.* [Read full review](https://www.g2.com/survey_responses/service-fusion-review-11002445) --- #### What Are G2 Users Discussing About Service Fusion? - [What is your primary use case for Service Fusion in managing field service operations?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) - [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) - 1 comment - [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) - 1 comment - [How many customers does Service Fusion have?](https://www.g2.com/discussions/how-many-customers-does-service-fusion-have) - [What does service Fusion do?](https://www.g2.com/discussions/what-does-service-fusion-do) ### 24. [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. **Average Rating:** 4.0/5.0 **Total Reviews:** 125 **How Do G2 Users Rate Oracle Field Service Cloud?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Oracle Field Service Cloud?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Retail, Hospital & Health Care - **Company Size:** 49% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of Oracle Field Service Cloud? **"[Oracle Field Service Cloud](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-682735)"** **Rating:** 5.0/5.0 stars *— Kristin T.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-682735) --- **"[Exploring the opportunyties](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-8640257)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-8640257) --- #### What Are G2 Users Discussing About Oracle Field Service Cloud? - [What is Oracle Field Service Cloud used for?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) - [What is Oracle Field Service?](https://www.g2.com/discussions/what-is-oracle-field-service) - [What is IFS FSM?](https://www.g2.com/discussions/oracle-field-service-cloud-what-is-ifs-fsm) - [What is SAP field service management?](https://www.g2.com/discussions/what-is-sap-field-service-management) - [What is Oracle Field Service Cloud?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud) ### 25. [Resco – Mobility & Productivity](https://www.g2.com/products/resco-mobility-productivity/reviews) Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations to build and deploy enterprise-level business apps quickly and easily. These solutions allow mobile workers to access or capture data on the go, using any mobile device, even when offline. Field teams can tackle field service, mobile sales, data collection, or any other frontline scenario while delivering valuable data back to the office. With full offline functionality, a no-code/low-code development platform, and native integration with Microsoft Dynamics 365, Power Platform, or Salesforce, Resco empowers organizations worldwide to tackle the most demanding mobile challenges faced by frontline workers. Over 800 enterprise and corporate companies from segments like utilities, retail, energy, oil & gas, manufacturing, telecommunications, transportation & logistics, or NGOs rely on Resco to simplify their frontline operations, improve efficiency, and reduce paperwork. **Average Rating:** 4.5/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Resco – Mobility & Productivity?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.7/10 (Category avg: 8.6/10) - **Analytics:** 8.4/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Resco – Mobility & Productivity?** - **Seller:** [Resco.net](https://www.g2.com/sellers/resco-net) - **Company Website:** https://www.resco.net - **Year Founded:** 1999 - **HQ Location:** Bratislava, Slovakia - **Twitter:** @Resco_net (1,429 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resco-net?trk=top_nav_home (144 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Small-Business #### What Are Resco – Mobility & Productivity's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Integrations (4 reviews) - Efficiency (3 reviews) - Implementation Ease (3 reviews) - Offline Access (3 reviews) **Cons:** - Missing Features (2 reviews) - Syncing Issues (2 reviews) - Sync Issues (2 reviews) - Bugs (1 reviews) - Call Issues (1 reviews) ### What Do G2 Reviewers Say About Resco – Mobility & Productivity? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Resco, enhancing productivity and facilitating seamless collaboration across devices. - Users value Resco's **seamless integrations** with Microsoft Dynamics, enhancing teamwork and productivity across multiple devices. - Users value the **efficiency and versatility** of Resco, enhancing productivity and streamlining tasks across various devices. - Users highlight the **implementation ease** of Resco, enjoying seamless integration and intuitive use across platforms. - Users value the **offline access** of Resco, enhancing productivity in low connectivity areas and during fieldwork. **Cons:** - Users feel the **missing features** in Resco limit its effectiveness for specific workflows and syncing challenges persist. - Users report **syncing issues** with Resco – Mobility & Productivity, experiencing slower times that hinder functionality. - Users experience **sync issues** with Resco, as slower times can hinder productivity and affect workflow efficiency. - Users report **syncing issues** with the Resco remote app, affecting the efficiency of specific workflows. - Users experience **call issues** with Resco, especially concerning syncing problems that disrupt workflow and efficiency. #### What Are Recent G2 Reviews of Resco – Mobility & Productivity? **"[Versatile CRM for Seamless Departmental Collaboration](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635)"** **Rating:** 4.0/5.0 stars *— Preben Lysa H.* [Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635) --- **"[Robust and Client-Focused solution](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670)"** **Rating:** 4.5/5.0 stars *— Pieter M.* [Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670) --- #### What Are G2 Users Discussing About Resco – Mobility & Productivity? - [What is Resco Mobile CRM used for?](https://www.g2.com/discussions/what-is-resco-mobile-crm-used-for) - 1 comment ## What Is Field Service Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Field Service Management Software? - [HVAC Software](https://www.g2.com/categories/hvac) - [CMMS Software](https://www.g2.com/categories/cmms) - [Route Planning Software](https://www.g2.com/categories/route-planning-software) --- ## How Do You Choose the Right Field Service Management Software? ### What You Should Know About Field Service Management Software ### What is Field Service Management Software? Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems.  **What Types of Field Service Management Software Exist?** **Cloud-based FSM** Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model. **On-premises FSM** On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes. ### What are the Common Features of Field Service Management Software? 1. **Work order management:** FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field. 2. **Scheduling:** FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules. 3. **Dispatching:** FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks. 4. **Invoicing:** FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle. 5. **Mobile apps:** Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site. 6. **Quote estimates:** Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork. ### What are the Benefits of Field Service Management Software?  Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals. **Increased efficiency and productivity:** FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity. **Error reduction:** FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction. **Meeting customer expectations:** FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans.  **Optimal employee experience:** Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place.  ### Who Uses Field Service Management Software? Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software. ### What’s the best field service management software for small businesses? For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, [leading small business field service management platforms](https://www.g2.com/categories/field-service-management/small-business) include: - [Connecteam](https://www.g2.com/products/connecteam/reviews) offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform. - [Jobber](https://www.g2.com/products/jobber/reviews) is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises. - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality. ### What are the popular field management tools for medium-sized businesses? For medium-sized businesses aiming to optimize field operations and improve service delivery, leading field management tools include: - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is a comprehensive platform designed for home and commercial service businesses. It offers features like dispatching, CRM, reporting, and marketing automation, making it suitable for growing companies. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) provides asset-centric field service management solutions, including work order management, inventory tracking, and analytics. It's ideal for medium-sized businesses seeking to enhance operational efficiency. - [Salesforce Field Service](https://www.g2.com/products/salesforce-field-service/reviews) integrates seamlessly with Salesforce CRM, offering tools for scheduling, dispatching, and real-time communication. It's a robust solution for medium-sized enterprises looking to unify their service operations. #### Software Related to Field Service Management Software [Accounting software](https://www.g2.com/categories/accounting) **:** Field service management software often integrates with accounting software to streamline payment cycles. This usually includes invoicing payments, automating accounts payable, and giving quote estimates. [CRM software](https://www.g2.com/categories/crm) **:** FSM software can integrate with CRM software for field managers to manage customer relationships. This can help field managers maintain relationships with recurring clients and gain leads on new clients that are in need of fieldwork. [ERP software](https://www.g2.com/categories/erp) **:** FSM software can integrate with ERP software for optimization of field service operations. It is important for a business to essentially connect between all the various departments. Successful project management is possible only with better resource planning. [Product lifecycle management (PLM) software](https://www.g2.com/categories/plm) **:** PLM software helps field service managers manage data during the development of a product from inception through the manufacturing, servicing, and disposal processes. Having PLM software integrated with field service management solution can help improve equipment development as well as maintenance. [GIS software](https://www.g2.com/categories/gis) **:** GIS software usually focuses on gathering, analyzing, and displaying geographical data to manage business operations. This can help field service managers by tracking the location of fleets and locating where field workers are in real time. It can also help field managers find the next location workers need to head to. If a project location changes, workers will be notified immediately so they can make the necessary changes. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Fleet management software helps field service businesses monitor, track, and create detailed performance reports on vehicle fleets.  ### Challenges with Field Service Management Software **Duplicate entries:** An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork. **Lack of in-person communication:** Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person. ### Which Companies Should Buy Field Service Management Software? **Mobile, healthcare, and real estate:** Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work.  **Businesses with full-time employees and contractors:** Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role.  ### How to Buy Field Service Management Software Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution.  #### Requirements Gathering (RFI/RFP) for Field Service Management Software The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task.  Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well.  Some important questions to ask when deciding on the field service management journey are: - What information can be captured in FSM software? - How accurate and real time can the information be captured? - Can the software provide real-time recommendations of asset availability? - Will the FSM software be used for legacy data centers or brand new ones? - Is the solution scalable to meet future requirements? - Does the FSM solution provide a high level of security? Answering these questions will help to define the scope of requirements for FSM software. **Create a long list** Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise.  **Create a short list** Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say. **Conduct demos** Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision. #### Selection of Field Service Management Software  **Choose a selection team** Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software.  ### What Does Field Service Management Software Cost? Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month.  ### Field Service Management Software Trends **Automation:** FSM software is automating more and more tedious tasks. Most of the automation applies to backend operations such as scheduling, dispatch management, contract, SLA and warranty management, and inventory management. The trend of automating these tedious tasks will help with streamlining the operational process. **Predictive maintenance:** A major trend in field service management is predicting when repairs will need to be made. Lots of field service managers are connecting their field service tools with [IoT management software](https://www.g2.com/categories/iot-management). This helps them actively monitor equipment health and set up predetermined measures to prevent potential damage. Some IoT tools can even simulate normal device behavior which lets them compare against the current device’s health. This way they can see if field devices are in the best possible condition.