Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

View More Pricing Information

Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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Verified User in Facilities Services

Small-Business (50 or fewer emp.)

10/25/2026

"Kickserv Keeps Our Appliance Repair Business Organized and Paid Faster"

5/5

What do you like best about Kickserv?

Kickserv keeps my appliance repair business organized in one place. I can schedule jobs, dispatch techs, and see the full history for each customer, including past repairs, model numbers, and warranty work, without digging through notes or texts. Creating estimates and turning them into invoices takes just a few clicks, and the QuickBooks sync saves me a lot of time on bookkeeping. The mobile app lets my techs update jobs and collect payments right on site, so we get paid faster. For a small service company, it’s easy to learn, affordable, and covers everything we need day to day. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The mobile app could be smoother. It sometimes loads slowly in the field, and a few features are easier to use on the desktop version. Reporting is fairly basic, so I’d like more ways to customize reports on job profitability and tech performance. Customizing estimate and invoice templates could also be more flexible. None of these are deal-breakers, though. The core scheduling and invoicing tools work well for what we need. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Before Kickserv, we tracked jobs, customer info, and payments across paper notes, texts, and spreadsheets, so appointments slipped through the cracks and invoices went out late. Now scheduling, dispatching, estimates, invoicing, and payments all live in one system. My techs know exactly where to go and what the job is, and I can see every customer’s repair and warranty history in seconds. We’ve cut down on missed appointments and double bookings, invoices go out the same day, and getting paid on site has improved our cash flow. It also saves me hours each week on admin and bookkeeping, so I can spend more time growing the business. Review collected by and hosted on G2.com.

Lorenc X.

Information Technology Support Technician

Small-Business (50 or fewer emp.)

11/6/2026

"Kickserv Makes Customer Management and Scheduling Easy and Efficient"

4.5/5

What do you like best about Kickserv?

What I like best about Kickserv is how easy it is to manage customers, schedule jobs, track service requests, and organize daily operations in one place. It helps save time, keeps everything organized, and makes communication with customers and team members more efficient. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Some features could be more intuitive, and the user interface could be more modern. Navigation can sometimes feel a bit complicated, and reporting and customization options could be improved. Better system performance and more flexibility would make the overall experience smoother. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Kickserv helps solve problems with job scheduling, customer management, and tracking daily service operations. It keeps all important information organized in one place, reduces manual administrative work, improves communication with customers and team members, and helps save time while ensuring jobs are completed efficiently. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Lorenc, thank you for sharing your thoughtful feedback! We’re glad Kickserv helps you manage customers, schedule jobs, and keep daily operations organized. We also appreciate your suggestions about navigation, reporting, customization, and performance, and will share them with our team. We appreciate that you took the time to leave us a review.

JDamery .

Owner - Field Supervisor

Small-Business (50 or fewer emp.)

8/8/2026

"Intuitive, Anywhere Access Invoicing With Responsive Support at a Fair Price"

5/5

What do you like best about Kickserv?

I like that I can access my invoices from any device that has the app or on a web browser on any computer. The app has a very intuitive user friendly functionality to it. The monthly subscription is a very fair price for what you get, and anytime I have had an issue with the software or login problems, the customer service were very responsive and knowledgeable. If your a smaller company, this is a definite go to product to help keep you organized and professional looking! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The main thing I dont like is the payment fees. I have my payment processing setup with stripe and I have to pay almost 5% collectively between the two platforms. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for giving us your valuable feedback. We pride ourselves on providing outstanding customer support and we're glad to hear that you're getting issues resolved quickly. Did you know that you can add Online Payment fees to your invoices to help offset those processing fees? Here's a link to an article with instructions https://help.kickserv.com/article/92-online-payment-fees. Please reach out if there's anything we can help you with.

Verified User in Accounting

Small-Business (50 or fewer emp.)

3/2/2026

"Great Experience Overall"

5/5

What do you like best about Kickserv?

Kickserve software has been a game changer for our business. It’s incredibly easy to use, well-designed, and has helped streamline our daily operations. Scheduling, job management, invoicing, and tracking everything in one place has saved us so much time.

The system is reliable and runs smoothly, and the support team is always quick to respond whenever we need assistance. It has definitely improved our efficiency and overall workflow.

Highly recommend Kick serve to any service-based business looking to stay organised and grow professionally. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes the company logo fails to upload. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Kickserve has solved our scheduling, invoicing, and job tracking issues by putting everything in one organised system. It helps us manage multiple cleaning jobs across Melbourne efficiently, track deposits and payments easily, and present a more professional image to our clients. It has saved us time, reduced errors, and improved our overall workflow. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for your review of Kickserv. We appreciate the feedback and are always excited to hear how Kickserv is helping our users. It's the reason we all do what we do! I've shared your feedback with the support team. They take a lot of pride in providing timely and detailed responses. We know our users are busy so we make it a point to respond quickly. If you have any questions or have other feedback for us, please reach out. We're always looking for ways to improve Kickserv and make it even better.

Nikolas A.

Small-Business (50 or fewer emp.)

Originally submitted 8/3/2023

"Kickserv is an ideal and simple tool with a variety of functions that help us"

5/5

What do you like best about Kickserv?

I love this tool because it is excellent for managing client reports and obtaining administrative processes such as billing and it gives good results. Its great to have this tool for us because we can assign staff to do different types of work efficiently.

verry easly for use Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

making the software easier so that users prefer to use it Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Nikolas, thank you for leaving us a review. We are so happy to hear how your work life has improved since you started using Kickserv. We are actively working on improving the mobile application. In fact, we just recently hired a dedicated mobile engineer whose sole focus will be improving mobile functionality. New changes coming soon! In the interim, you can reach out to our Success Team at any time for assistance. They are always ready to help.

John B.

Machinist

Small-Business (50 or fewer emp.)

Originally submitted 7/18/2023

"Easy to use, works with tap to pay with app"

5/5

What do you like best about Kickserv?

ical ability and tap to pay on phone with kickserv app Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

when ever i click on an event in the calendar, it shifts the event and asks 'Confirm Are you sure you want to move this event?Note: You can turn these notifications off by checking the setting at the top of the calendar.' and i have to click 'cancel'. i just want to open the event. but everytime i click on the event it tries to move ahead a half hour. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi John, we appreciate your feedback! I'll pass along your request to connect a card reader to our Product Team. Please reach out if you need anything at any time. We are happy to assist!

Justin G.

Environmental Consultant

Small-Business (50 or fewer emp.)

5/12/2026

"KickServ Customization That Boosts Profitability and Efficiency"

5/5

What do you like best about Kickserv?

The customization options make it easy to accommodate almost any type of service. I’ve used KickServ with three different types of companies, and each one has quickly become more profitable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

QuickBooks Sync is necessary at the start when using KickServ. I just wish that had been communicated more clearly when I first signed up, because it could have saved me quite a bit of time in the beginning. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Justin. Thank you so much for leaving us a review. Your feedback is appreciated! In our onboarding email series, we provide direction on QuickBooks integration in the third email, but we will evaluate the timing based on your input and look at moving that up sooner in the onboarding series to make sure it's clear. We strive to provide clear and efficient communication to make onboarding as seamless as possible. We're so glad you are getting such great value from Kickserv. Thanks for choosing us time and time again!

Sylvia M.

Office Manager

Small-Business (50 or fewer emp.)

Originally submitted 7/18/2022

"Referral"

4/5

What do you like best about Kickserv?

Our team can see there schedule, get daily reminders. our customers can get 24 and one hour reminders. I love the ease of how faster I can set up estimates and invoices. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish there was a way to track where our "new leads" come from so we know where to focus on putting our advertising. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Thank you Syliva - We will work on the attachment feature and more and earn that 5th star.

Jennifer F.

Office Manager

Small-Business (50 or fewer emp.)

Originally submitted 11/3/2022

"User friendly & overall exceptional!"

5/5

What do you like best about Kickserv?

We like that they've made some changes to the web version which allows more customization of areas we use/don't use. Still very pleased with the overall use of this provider. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Kickserv seems to have been going through a lot of changes in the past 6 months. These aren't necessarily bad, just a lot to learn as far as where things are located now compared to how it's been. The app seems to log us out quite frequently but we do our best to not get too frustrated with it. There are some features on the app such as tap to pay, and attachments that don't always load properly and you have to close out and go back in for them to show up. Hopefully those will be resolved soon. Otherwise, we're still very happy. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Jennifer, thank you so much for taking the time to leave us a review. Of course we are thrilled to hear that you are enjoying using Kickserv and anything that helps customer satisfaction is a win.

Sheena S.

Office Manager- but the Technician is out in field.

Small-Business (50 or fewer emp.)

3/16/2026

"Magic Link Makes Logging In on New Devices Effortless"

5/5

What do you like best about Kickserv?

Magic link is a great tool when you are using a different device and don't remember the password off hand. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

There haven't been any issues while using it, so I have no complaints. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Sheena, we're so happy that magic link has been so helpful and that you're enjoying the dashboard. Keeping everything visible in one place really gives you a nice overview of all job details so you don't have to click around too much to find the information you need. If you have any suggestions on how we can improve Kickserv or any questions come up, please do not hesitate to reach out to us at support@kickserv.com. Abe and Mike are always happy to help!