Kickserv Reviews & Product Details

We like that they've made some changes to the web version which allows more customization of areas we use/don't use. Still very pleased with the overall use of this provider. Review collected by and hosted on G2.com.

Kickserv seems to have been going through a lot of changes in the past 6 months. These aren't necessarily bad, just a lot to learn as far as where things are located now compared to how it's been. The app seems to log us out quite frequently but we do our best to not get too frustrated with it. There are some features on the app such as tap to pay, and attachments that don't always load properly and you have to close out and go back in for them to show up. Hopefully those will be resolved soon. Otherwise, we're still very happy. Review collected by and hosted on G2.com.

Kickserv has been a powerful tool for streamlining our field service operations and providing real-time visibility across active projects. Instantly implemented this with a manufacturing, installing, servicing company thanks to the staff at Kickserv who have helped me use this software which I depend on a daily and monthly basis to track billables and customer satisfaction and so much more. So easy to integrate our existing systems into it. Review collected by and hosted on G2.com.

Would love to see a built-in CRM feature for better customer management. It’d be helpful if files and photos were accessible directly from the main customer profile page. A map view showing all unscheduled jobs would improve planning and route optimization. Also, switching between users on a shared iPad could be easier, streamlining that would help techs in the field. Review collected by and hosted on G2.com.

Kickserv continues to improve. They do not update simply to say "we updated." When they release an update it is because additional features have been added. Sometimes the updates are responses to requests by end users. Sometimes new system integrations. Always with the ambition of making the user experience easier. Review collected by and hosted on G2.com.

Inventory control (not their ballistic, I know). Also a better way for employees to interact with each other would be great. Other than that, Kickserv is pretty much exactly what we need. Review collected by and hosted on G2.com.

The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involed, but that is inhearant with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache.

Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead! Review collected by and hosted on G2.com.

I can't say that there's anything really that I dislike, but there's always room for improvement. Kickserv is great at providing the ability to submit feedback and suggestions to continue growing its capabilities, and they offer transparancy with the improvements that have been put in place. Review collected by and hosted on G2.com.

Kickserv provides everything you need to start and run a small business. Invoicing, marketing, and more. It integrates well. Has great customer support. It also can scale with you as your business grows! Review collected by and hosted on G2.com.

The only downside I have found was some restricted abilities on the mobile Apps but those are being updated pretty regularly as well. Review collected by and hosted on G2.com.

Clear easy viewing of appointments on a calendar screen. Easy to put jobs and estimates in. Messaging clients through the app is easy as well. Review collected by and hosted on G2.com.

If you are on week 2 of the month and enter info into a job and want to go back to week 2 of the calendar, you either have to hit the back button enough times to return to that week or hit the calendar button and then change the week. It does not return to the week you were working in. Review collected by and hosted on G2.com.

how easy is to use, and add my time and WO Review collected by and hosted on G2.com.

not much to complain about it is easy to use Review collected by and hosted on G2.com.

The ease of scheduling and changing appointments if needed. Also Customer service has been outstanding if we have any issues. Review collected by and hosted on G2.com.

Still a little glitchy but overall you can work through it. Review collected by and hosted on G2.com.

i was losing jobs working a paper system. Now i can schedule follow ups in a year. And the price is great. I shopped at least 12 software companies, before i decided to go with kickserv. If you have a question you can call and talk to someone. I am impressed. Review collected by and hosted on G2.com.

Can't think of anything. It is making me write more . Great software. Review collected by and hosted on G2.com.

Helps to correlate and report on jobs won vs lost and allows me to track individual job profits. Review collected by and hosted on G2.com.

The only thing I don’t like is that it takes a higher subscription rate in order to add in external payments. Review collected by and hosted on G2.com.