Agentforce Field Service (formerly Salesforce Field Service)

By Salesforce

4.4 out of 5 stars

How would you rate your experience with Agentforce Field Service...?

Agentforce Field Service (formerly Salesforce Field Service) Pricing Overview

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Agentforce Field Service... Pricing Reviews

(2)
Adam J.
AJ
CEO
Small-Business (50 or fewer emp.)
"Highly recommend"
What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?

It's the most customizable service tool for us. Any ideas we have about how to best service our customer we can implement and are not locked down to only one way of doing things. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?

It took a while to get things setup the way we wanted. Also training staff is critical, there could be more training for the dispatcher rolls and for the service techs in the field Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
AR
Mid-Market (51-1000 emp.)
"Great Geolocation and Time Tracking, but Photo Capture Needs Third-Party App"
What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?

Geolocation, data capture for time tracking, work plans Review collected by and hosted on G2.com.

What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?

Need third party for data photo capture. Review collected by and hosted on G2.com.

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Agentforce Field Service...