I love everything about Service Titan. It is innovative, technologically advanced, the future of the home services industry to use. So much more. You 100% should get Service Titan if you are thinking of using it. Once set up, it will not disappoint.

I appreciate having an all-in-one platform for my company, as it covers everything from inventory and scheduling to calls, our customer database, and all the details in between. Being a 24/7 business, we benefit from unlimited access to a secure system that has proven to be reliable and consistently available. The customer service team is extremely helpful, and the implementation team stands out for their thorough and methodical approach. Even though onboarding is a significant undertaking, they work hard to make the process as seamless as possible and are always ready to help with any issues or to explain the reasoning and processes behind things. Additionally, the integration with our payment system, phone system, and accounting software has been incredibly beneficial.

I really appreciate the constant updates to the software, as well as the weekly meetings with our success manager, which have been wonderful. However, one drawback is that our technicians are unable to create service agreements directly through the field app.