--- title: Dynamics 365 Field Service Reviews meta\_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 156 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Dynamics 365 Field Service Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy integration** of Dynamics 365 Field Service with other Microsoft apps for seamless functionality. [(2 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391051&qs=pros-and-cons#reviews) Users value the **deep integration with Dynamics 365** , enhancing field service management through seamless connectivity and optimization. [(2 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1527905&qs=pros-and-cons#reviews) Users appreciate the **advanced scheduling and resource optimization** features of Dynamics 365 Field Service for efficient management. [(2 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528609&qs=pros-and-cons#reviews) Users value the **end-to-end field service management** capabilities of Dynamics 365 Field Service for streamlined operations. [(1 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528580&qs=pros-and-cons#reviews) Users find **Dynamics 365 Field Service time-consuming** due to complex setup and slow performance in daily operations. [(2 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391053&qs=pros-and-cons#reviews) Users experience significant **customization difficulties** with Dynamics 365 Field Service, hindering effective planner operations. [(1 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391046&qs=pros-and-cons#reviews) Users find the **difficult setup** of Dynamics 365 Field Service a significant hurdle to effective implementation. [(1 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528331&qs=pros-and-cons#reviews) Users find the **cost** of Dynamics 365 Field Service to be quite high, impacting affordability and value perception. [(1 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528503&qs=pros-and-cons#reviews) Users find **feature limitations** in Dynamics 365 Field Service hinder customization and efficiency in operations. [(1 mentions)](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391045&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Dynamics 365 Field Service ##### 1. Easy Integration Users value the **easy integration** of Dynamics 365 Field Service with other Microsoft apps for seamless functionality. [ See 2 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391051&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you like about Dynamics 365 Field Service? End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Enterprise (\> 1000 emp.) 1.5/5 "Integration Options Good, But Doesn't Fit Our Workflow" What do you like about Dynamics 365 Field Service? Integration through custom made Powerapps possible Other Microsoft ecosystem apps can be connected to Field Service Not tied to one partner--\> ev ##### 2. Integrations Users value the **deep integration with Dynamics 365** , enhancing field service management through seamless connectivity and optimization. [ See 2 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1527905&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you like about Dynamics 365 Field Service? End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Enterprise (\> 1000 emp.) 1.5/5 "Integration Options Good, But Doesn't Fit Our Workflow" What do you like about Dynamics 365 Field Service? Integration through custom made Powerapps possible Other Microsoft ecosystem apps can be connected to Field Service Not tied to one partner--\> ev ##### 3. Scheduling Users appreciate the **advanced scheduling and resource optimization** features of Dynamics 365 Field Service for efficient management. [ See 2 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528609&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you like about Dynamics 365 Field Service? End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Enterprise (\> 1000 emp.) 1.5/5 "Integration Options Good, But Doesn't Fit Our Workflow" What do you like about Dynamics 365 Field Service? Integration through custom made Powerapps possible Other Microsoft ecosystem apps can be connected to Field Service Not tied to one partner--\> ev ##### 4. Features Users value the **end-to-end field service management** capabilities of Dynamics 365 Field Service for streamlined operations. [ See 1 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528580&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you like about Dynamics 365 Field Service? End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics ### Top Cons or Disadvantages of Dynamics 365 Field Service ##### 1. Time-Consuming Users find **Dynamics 365 Field Service time-consuming** due to complex setup and slow performance in daily operations. [ See 2 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391053&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you dislike about Dynamics 365 Field Service? Complex Setup and Configuration Performance at Scale Cost & Licensing Reporting Requires Extra Work specially service reports, which are very c ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Enterprise (\> 1000 emp.) 1.5/5 "Integration Options Good, But Doesn't Fit Our Workflow" What do you dislike about Dynamics 365 Field Service? Doesn't match our way of operating (we use shifts, whereas Field service works with hours/minutes) Hardly any customization within Field Service whic ##### 2. Customization Difficulties Users experience significant **customization difficulties** with Dynamics 365 Field Service, hindering effective planner operations. [ See 1 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391046&qs=pros-and-cons#reviews) See Related User Reviews ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Enterprise (\> 1000 emp.) 1.5/5 "Integration Options Good, But Doesn't Fit Our Workflow" What do you dislike about Dynamics 365 Field Service? Doesn't match our way of operating (we use shifts, whereas Field service works with hours/minutes) Hardly any customization within Field Service whic ##### 3. Difficult Setup Users find the **difficult setup** of Dynamics 365 Field Service a significant hurdle to effective implementation. [ See 1 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528331&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you dislike about Dynamics 365 Field Service? Complex Setup and Configuration Performance at Scale Cost & Licensing Reporting Requires Extra Work specially service reports, which are very c ##### 4. Expensive Users find the **cost** of Dynamics 365 Field Service to be quite high, impacting affordability and value perception. [ See 1 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1528503&qs=pros-and-cons#reviews) See Related User Reviews VS Vivek S. Mid-Market (51-1000 emp.) 4.0/5 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" What do you dislike about Dynamics 365 Field Service? Complex Setup and Configuration Performance at Scale Cost & Licensing Reporting Requires Extra Work specially service reports, which are very c ##### 5. Feature Limitations Users find **feature limitations** in Dynamics 365 Field Service hinder customization and efficiency in operations. [ See 1 mentions ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391045&qs=pros-and-cons#reviews) See Related User Reviews ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Enterprise (\> 1000 emp.) 1.5/5 "Integration Options Good, But Doesn't Fit Our Workflow" What do you dislike about Dynamics 365 Field Service? Doesn't match our way of operating (we use shifts, whereas Field service works with hours/minutes) Hardly any customization within Field Service whic ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) ![Anton B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton B.") AB Anton B. Application Manager Enterprise (\> 1000 emp.) 12/9/2025 "Integration Options Good, But Doesn't Fit Our Workflow" 1.5/5 What do you like best about Dynamics 365 Field Service? Integration through custom made Powerapps possible Other Microsoft ecosystem apps can be connected to Field Service Not tied to one partner--\> everyone who can work with Microsoft can create apps/do bugfixing for us Depending on the app created the user friendliness varies. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Doesn't match our way of operating (we use shifts, whereas Field service works with hours/minutes) Hardly any customization within Field Service which results in the core view not giving the relevant information for the planner Random bugs (maybe because of the powerapps used) --\> out of memory, new logins required All processes take multiple seconds (10-20 seconds) No keyboard shortcuts Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Have a good insight in what our performance against customer service level is. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic VS Vivek S. Solution Architect Mid-Market (51-1000 emp.) 12/15/2025 "End-to-End Field Service Management with Advanced Scheduling and IoT Integration" 4/5 What do you like best about Dynamics 365 Field Service? End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics 365 & Power Platform Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Complex Setup and Configuration Performance at Scale Cost & Licensing Reporting Requires Extra Work specially service reports, which are very challenging Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Problem: Disconnected Service Operations - it provides all in one, scheduling, track tech, manage assets, manage invoices Problem: Inefficient Resource Scheduling - with RSO it takes not just resource availability but trafic history and other parameters in mind to drive the easy scheduling Problem: Poor Customer Communication Problem: Inaccurate Field Information Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 4/21/2026 "Great Performance and Seamless Dynamics CRM Integration" 4/5 What do you like best about Dynamics 365 Field Service? Integration with Dynamics CRM and other Microsoft products. The performance is great also. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? We need to customize and refine for out steps as the out of the box product has too many steps and forms to get to the final results needed. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? AI integration is the buzz word so I'm excited to see how this will factor into the components we have customized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jinkal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jinkal S.") JS Jinkal S. Consultant Small-Business (50 or fewer emp.) 9/4/2024 "Field Service" 4.5/5 What do you like best about Dynamics 365 Field Service? Field Service is a powerful tool, and what stands out the most is its ability to optimize field operations through a combination of scheduling, resource management, and customer engagement features. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Complexity in Setup and Configuration, Cost Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Dynamics 365 Field Service enables you to deliver more efficient and reliable service to your customers. It helps you reduce costs, improve operational efficiency, and enhance customer satisfaction. The platform's comprehensive features allow you to manage field operations more effectively, leading to better resource utilization, faster response times, and ultimately, a more successful business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") IF Verified User in Facilities Services Enterprise (\> 1000 emp.) 8/1/2024 "Best field service solution from Microsoft" 4.5/5 What do you like best about Dynamics 365 Field Service? It's various features such as Scheduling, Time schedule list. The best about Dynamics 365 Field Service is that it's ability to integrate with other Microsoft products such as Outlook, Teams and many more. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Laggy behaviour during peak hours, App design a little bit. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Our company deals with the facility service management. Hence there are daily thousands of work orders generated and worked upon. Dynamics 365 Field Service is solving our core business problems in various ways such as optimum scheduling of technicians, variety of types of work orders, managing the skill sets of technicians and many more. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shashank S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashank S.") SS Shashank S. Associate D365 and PowerApps Developer Enterprise (\> 1000 emp.) 12/26/2023 "Work Order Management" 5/5 What do you like best about Dynamics 365 Field Service? Work Order management ,Scheduling tool,Use in mobile,Asset Management,purchasing and Inventory manage,Generate Reporting ,Integration with Omnichannel for Customer Support. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Integration with external and Omnichannel is bit difficult. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Integration with other sources Bit easier ,It would be greate if omnichannel functionality is added or ERP Integration Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mark H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark H.") MH Mark H. Senior Business Development Representative Enterprise (\> 1000 emp.) 12/14/2023 "I use dynamics 365 for my daily work routines to log prospects our entire corporation uses it." 5/5 What do you like best about Dynamics 365 Field Service? It was easy to use even without having knowledge of crms Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There are some safety protocols once a lead is passed on that I'm unable to edit if I made a mistake Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? None so far I noticed Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Layne A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Layne A.") LA Layne A. Enterprise (\> 1000 emp.) 3/21/2023 "D365 Field Service works well, if you understand how it was integrated to the main D365 offering" 4/5 What do you like best about Dynamics 365 Field Service? Dynamics 365 Field Server (FS) allows for very flexible deployment of service contracts, having all of the features of the D365 CRM solution, with FS concepts like agreements, work orders, tasks, etc., built in. Like all of D365, most "core" entities like tasks, accounts, users, teams, etc., can be flexibly associated to each other, and work flows built around that. Also, as a data analysis lead, having the built-in and user-configured possible associations among entities makes automating and converting the data into a more traditional relational structure much easier than having to manually code the ETL. The metadata tables describing possible statuses, substatuses and associations with entities are very systematic-even reporting the ROLE of each side of an association. If you wanted, you could entirely automate a graph database ETL just from careful intake of the metadata tables (which would eliminate the problem reported in the "dislike" section that many entities have over 100 (mostly unused in most implementations) fields that are null if unused. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The thing that makes D365 FS (and D365 in general) is that the underlying data model is extremely hard to manage outside of the tools offered by Microsoft. It takes quite an effort to set up data duplication into a database accessible via traditional SQL (even SQL Server). Once the data is there, you are confronted with each entity having EVERY POSSIBLE field that could be used. Core entities like "account", "contact", "task", etc. have over 100 fields each. The column order is seemingly random: user-configured fields are shuffled among the built-ins. Luckily the API-available metadata is available - allowing the construction of automated conversion tools to make the extracted data contain only fields in use - sorted in a manner that is more manageable. The above comment is applicable to ALL D365 solutions, not just FS. FS has two key concepts that are missing, which seem like they would be part of any CRM-\>FS solution: 1. Lack of a concept of a unified account "status" or "pipeline": in D365. "leads" which are closed create "opportunities", which in FS turn into "agreements" to which one or more "work orders" can be associated. There is not a unified place, other than back links to the previous step, to understand at what date a particular agreeement for an account (either of which may not be created until after the lead is closed) was a lead, when the lead closed and created an opportunity, which then turned into an agreement, etc. If you want to build a pipeline report (even in the built-in GUI, but also in SQL) you have to manually create joins that follow the links. It is also possible for the front end to create entities later in the process without the previous step (an agreement may exist without an opportunity which created it, for example). When used to understand close rates, cost of customer/account acquisition, lifetime value of a customer, etc., it is super challenging. 2. The FS-specific entities "agreement" and "work order" were, I believe, implemented initially by another solutions provider then purchased and added in. (They are named "msdyn\_account" and "msdyn\_workorder - that previx convention applies also to new entities/fields added by implementers). Thus, the "status/substatus" of these two entities are handled very differently - in all other D365 built ins, there are two metadata fields denoting entity "status": current/active, inactive, etc. and "substatus": "new", "open", "wip", "closed", etc. In agreements and workorders, those fields exist, but the actual user-configurable fields that denote the same meaning are in additional entity tables with GUIDs for keys instead of integers. It's another thing to work around. These two, and the absolute requirement common to all configuration or no/low code implementation environments to work within the paradigm of the tool rather than imposing your process onto it are probably the hardest things to overcome. That being said, the fact you can DIRECTLY query for all legal associations among entities and statuses in the metadata tables makes this a tractable problem. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? We utilized D365 FS to automate task tracking and management for a remote chronic health management program where patients were managed through a limited time, goal-based medication and lifestyle intervention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BF bryan f. Tech Support Enterprise (\> 1000 emp.) 3/3/2023 "Works but really needs to be modified for your specific needs." 3.5/5 What do you like best about Dynamics 365 Field Service? Works. Modern. Has the ability to integrate with other software. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Everything seems to need to be modified to get it to work properly. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Able to generate calls and dispatch them to the field. Review collected by and hosted on G2.com. Show More 9/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dawn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn F.") DF Dawn F. Administrative Assistant Mid-Market (51-1000 emp.) 7/27/2021 "Good program" 3.5/5 What do you like best about Dynamics 365 Field Service? Dynamic 365 is a great program. The modules are easy to decipher, and as long as our team members enter good substantial information, the program does a great job of providing valuable reports. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The only dislike was our information in the "cloud." It just raises too many security concerns for some members. Even though the security is top notch, there is a massive amount of features that a user has to contend with, and it just makes it tiresome. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Dynamics 365 is a good program, and there are several ways to learn how to utilize the program effectively. It was pretty helpful to have the instructional videos and e-Learning available. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Our main goal was to improve our CRM application for our sales team, which was not so robust that it made the work too much. The most significant benefit is the full integration with other Microsoft products; this is ideal, primarily when so many team members work remotely. We are reviewing the use of this program again and will make another determination if it works for our team. Review collected by and hosted on G2.com. 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