# Best Feedback Analytics Software - Page 5

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

- Centralize customer feedback collected from multiple sources and channels
- Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
- Provide dashboards and visualizations for text data
- Integrate with review sites, survey tools, or help desks through which users can source customer feedback





## Category Overview

**Total Products under this Category:** 226


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 43,700+ Authentic Reviews
- 226+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Feedback Analytics Software At A Glance

- **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Highest Performer:** [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)
- **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews)
- **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)
- **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)


---

**Sponsored**

### Alchemer Feedback Platform

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and feel by using Alchemer to collect feedback everywhere. The power of this feedback is magnified when we connect and automate it across your organization. Insights are clear and actionable, so every voice has an immediate impact. Nimble and powerful, Alchemer lets you go from survey to research to a sophisticated program, exceeding expectations and delighting customers. Its market-leading flexibility, ease-of-use, and speed-to-value lets users drive feedback collection, analysis, and outcomes on day one, without requiring multiple department modules or IT resources.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134137&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Fpage%3D5&secure%5Btoken%5D=b04475634be5ec2c5b242b8952e8227e099e54992e26a5c003c3fb6133579cc4&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fdigital%2F&secure%5Burl_type%5D=paid_promos)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Gravite](https://www.g2.com/products/gravite/reviews)
  Gravite is an artificial intelligence solution that transforms the management of your qualitative data (call recordings, support tickets, emails, CRM, etc.) into a strategic tool. By utilizing our AI modules, you can gain valuable insights to improve your customer service and maximize your ROI. For example, you can: - Identify user pain points over time, enabling proactive interventions to enhance customer satisfaction; - Understand the objectives of your prospects, helping you tailor your sales approaches and increase conversion rates; - Detect and resolve operational issues quickly, optimizing internal processes and reducing costs... With Gravite, turn your data into actionable insights and witness a significant improvement in your performance and profitability.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 5.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Gravite](https://www.g2.com/sellers/gravite)
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/gravite-hq (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


  ### 2. [Herald](https://www.g2.com/products/herald/reviews)
  Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any channel and act on it. Sales, marketing and customer success teams can start collecting quotes in context for testimonials, bugs or features. Product teams then get a quantified look at customer needs grouped in meaningful ways to make decisions, solve problems, and build out the roadmap. Keep your entire team engaged with Voice of the Customer reports to ensure that everyone fully understands what customers are thinking and feeling. It also helps everyone understand business decisions in context of customer feedback. It is free to use Herald with 2 users & unlimited viewers in your company. Sign up for a free account, download the browser extension at HeraldHQ.com to get started.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 6.7/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 6.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Herald](https://www.g2.com/sellers/herald)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/expireddomainscom (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 50% Mid-Market


#### Pros & Cons

**Pros:**

- Easy Access (1 reviews)
- Time-Saving (1 reviews)

**Cons:**

- AI Limitations (1 reviews)

  ### 3. [Intellibase](https://www.g2.com/products/intellibase/reviews)
  Elevate your product strategy with AI-driven user feedback analysis


  **Average Rating:** 3.3/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Intellibase](https://www.g2.com/sellers/intellibase)
- **Year Founded:** 2023
- **HQ Location:** Denver, US
- **LinkedIn® Page:** https://www.linkedin.com/company/intellibaseio/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 4. [Perspective](https://www.g2.com/products/perspective-perspective/reviews)
  Perspective AI is AI intake software that replaces static intake forms with adaptive conversations that qualify, route, and summarize leads automatically — across every industry that runs an intake process. Most intake forms collect answers and move on. Perspective understands them. Its AI adapts in real time, following up on vague responses, probing when something doesn't add up, and going deeper on the details that determine fit. The result is the qualification depth you'd normally only get from a phone screening — delivered automatically, at any volume. Perspective's Intelligent Intake is built for the industries where intake makes or breaks the client relationship. Law firms use it to replace legal intake forms with AI conversations that screen case fit and route prospects before they reach an attorney. Healthcare practices and therapy providers use it for patient intake that collects symptoms, history, and urgency without a front desk bottleneck. Financial advisors use it to qualify prospects against suitability criteria automatically. Any team running a client intake, customer intake, or lead intake process can deploy a live AI intake conversation in under five minutes — no form builder, no developer required. Key Features - AI intake conversations that adapt based on what applicants actually say — not fixed intake form fields - Automatic qualification, routing, and summarization for every intake conversation - Vertical-ready for legal intake, patient intake, therapy intake, financial intake, and customer intake - Voice agents for phone-based intake collection - Instant deployment as a website widget, popup, email link, or standalone intake page - Native integrations with Slack, CRMs, and existing workflows via webhook - SOC 2 certified and ISO 27001:2022 compliant Typical Results - Intake running 24/7 without screening calls or front desk bottlenecks - Lead qualification completed before a prospect ever reaches your team - Setup in under 5 minutes — no form builder or developer required - Consistent intake quality across every conversation, every time


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Perspective](https://www.g2.com/sellers/perspective)
- **Year Founded:** 2024
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** https://www.linkedin.com/company/get-perspective-ai (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 5. [Product Signals](https://www.g2.com/products/product-signals/reviews)
  We help Product teams easily organize customer feedback and close the loop with Customer Success & Sales in seconds.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Product Signals](https://www.g2.com/sellers/product-signals)
- **Year Founded:** 2020
- **HQ Location:** San Mateo, US
- **LinkedIn® Page:** https://www.linkedin.com/company/productsignals/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 50% Small-Business


  ### 6. [Review-Analytics](https://www.g2.com/products/review-analytics/reviews)
  Unlock the power of data with Review Analytics, the all-in-one app designed to revolutionize the way you analyze and utilize reviews about your products and services. Seamlessly capturing and organizing reviews, Review Analytics empowers you to gain invaluable insights, chart historical trends, and stay ahead with real-time alerts. Features: 📊 Comprehensive Analytics: Dive deep into the world of reviews with advanced analytics. Visualize trends, sentiment analysis, and star ratings over time to uncover patterns and make informed decisions. 📈 Historical Charting: Witness the evolution of your product or app’s reputation. Dynamic charts showcase historical review trends, enabling you to understand how user sentiment has changed over weeks, months, and even years. 🎉 Automated NPS & CSAT scores: Automatically compile a complete picture of user opinions and if how they fit within the NPS & CSAT frameworks. 🔍 Smart Review Capture: Effortlessly collect reviews from Amazon, App Stores, and beyond. Review Analytics utilises smart algorithms ensure that no valuable feedback goes unnoticed, giving you a complete picture of user opinions. 🚨 Real-Time Alerts: Stay in control with instant alerts. Set up customized triggers based on specific keywords or rating thresholds, and receive notifications that keep you informed when action is needed. 🧠 Sentiment Analysis: Understand the emotional pulse of your audience. Our cutting-edge sentiment analysis deciphers the nuances of reviews, helping you gauge not only what’s being said, but also how users feel. 🗂️ Organized Dashboard: Tired of sifting through endless reviews? The Review Analytics intuitive dashboard categorizes and organizes reviews, making it effortless to find the information you need at a glance. Whether you’re a product manager, app developer, or business owner, Review Analytics is your indispensable tool for turning reviews into actionable intelligence. Make informed decisions, enhance your product’s reputation, and exceed customer expectations like never before. Sign up to Review Analytics now and take charge of your reviewscape!


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Thematic Analysis:** 7.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Review Analytics via Business Growth and Innovation](https://www.g2.com/sellers/review-analytics-via-business-growth-and-innovation)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


#### Pros & Cons

**Pros:**

- Detailed Explanation (1 reviews)
- Insights Generation (1 reviews)
- Reviews (1 reviews)
- Tracking (1 reviews)

**Cons:**

- Slow Performance (1 reviews)

  ### 7. [Viavoo](https://www.g2.com/products/viavoo/reviews)
  VIAVOO is the fastest, easiest way to get actionable insights from customer comments and conversations. Our AI-powered 360 Feedback Analytics platform provides 40+ integrations and reveals in real time the emotions, topics and data that matter to CX, marketing and customer support teams.


  **Average Rating:** 3.3/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [viavoo](https://www.g2.com/sellers/viavoo)
- **Year Founded:** 2009
- **HQ Location:** Boulogne-Billancourt, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/viavoo (12 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- AI Technology (1 reviews)
- Analytics (1 reviews)
- Customization (1 reviews)
- Dashboard Customization (1 reviews)
- Dashboard Usability (1 reviews)

**Cons:**

- Limited Customization (2 reviews)
- Accuracy Issues (1 reviews)
- Complexity (1 reviews)
- Expensive (1 reviews)
- Limited Options (1 reviews)

  ### 8. [Yellow Tokens](https://www.g2.com/products/yellow-tokens/reviews)
  Yellow Tokens is a customer feedback analytics platform designed for B2C companies, consultants, and agencies that want to transform customer feedback into practical actions. The platform consolidates reviews and comments from multiple channels, including social media, e-commerce, and review sites, and delivers structured insights that support decision-making across marketing, customer experience, operations, and product teams. Companies use Yellow Tokens to understand what customers value, identify critical points of dissatisfaction, and monitor competitors in real time. The platform goes beyond social listening by connecting feedback analysis directly to action planning, helping organizations close the loop between customer voice and business strategy. Key features include: Multi-channel feedback collection (Facebook, Instagram, TikTok, X, YouTube, Google, TripAdvisor, Amazon). Aggregated dashboards for CSAT and NPS metrics. Automated SWOT analysis based on customer comments. Action plans organized by area of the company (marketing, CX, operations, product). Competitor monitoring and benchmarking to capture dissatisfied customers from the market. Multi-language support (English, Portuguese, Spanish). Benefits for users: Reduce time spent analyzing unstructured feedback. Gain visibility into competitor weaknesses and opportunities. Prioritize initiatives based on real customer data. Align leadership teams around the voice of the customer. Yellow Tokens is offered as a self-service SaaS solution, with a free tier available for testing and custom pricing based on the number of assets. The platform is designed to be easy to implement, allowing users to start collecting insights within minutes, without requiring complex integration or consultancy.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 5.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Yellow Tokens](https://www.g2.com/sellers/yellow-tokens)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/yellow-tokens/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 50% Mid-Market


#### Pros & Cons

**Pros:**

- Competitor Analysis (1 reviews)
- Dashboards (1 reviews)
- Dashboard Usability (1 reviews)
- Features (1 reviews)
- Insights Generation (1 reviews)


  ### 9. [Zelta.ai](https://www.g2.com/products/zelta-ai/reviews)
  Built for Product and Marketing teams, Zelta is an AI feedback hub which allows you to find your customers most painful problems without digging through thousands of calls


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Zelta AI](https://www.g2.com/sellers/zelta-ai)
- **Year Founded:** 2022
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/zeltaai (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business, 50% Mid-Market


  ### 10. [Cloutly](https://www.g2.com/products/cloutly/reviews)
  Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although we're new to G2, we're the highest-rated reviews app on Square, and connect with thousands of other systems like Mindbody, ClubReady, Hubspot and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails, you can fully customize and personalize each step of your review campaigns with text or video; it's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you're not left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place - Google, Facebook, and 40+ other review sites - so you can monitor your reputation, respond to customers and manage your reviews in one, unified inbox. Discover AI-powered insights - extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response" - a powerful way for businesses to generate personalized review responses in real-time, using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled - collect and display reviews in your native language! Get started free for 14 days: https://cloutly.com


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Cloutly](https://www.g2.com/sellers/cloutly)
- **Year Founded:** 2019
- **HQ Location:** Gold Coast, AU
- **LinkedIn® Page:** http://www.linkedin.com/company/cloutly (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 11. [Commerce AI](https://www.g2.com/products/commerce-ai/reviews)
  Commerce.AI helps activate unstructured customer experience data. Our technology extracts attributes, intents, marketing opportunities and other insights from voice, chat, text & video data. Our unique strength is that we have hundreds of pre-built integrations and machine learning models to pull such data from public and internal sources such as eCommerce product reviews, contact center, chats, videos etc. All extracted insights can be visualized using our dashboard or pushed to other BI tools to enhance customer experience, by analyzing and understanding consumer wishlist, use cases and purchase reasons. Our models can be further trained to extract advanced intelligence for contact center, marketing, merchandising & product development.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Commerce.AI](https://www.g2.com/sellers/commerce-ai)
- **Year Founded:** 2016
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** https://www.linkedin.com/company/commerce.ai (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Customer Support (1 reviews)
- Data Analysis (1 reviews)
- Data Management (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Data Management (1 reviews)
- Limitations (1 reviews)

  ### 12. [Cycle App](https://www.g2.com/products/cycle-app/reviews)
  Cycle is a unified feedback platform for modern teams. We create a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with Linear & GitHub so you can close the loop with your customers at each release.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Cycle.app](https://www.g2.com/sellers/cycle-app)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/26514568 (26 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 13. [Dolphin AI](https://www.g2.com/products/dolphin-ai/reviews)
  Dolphin AI is the next gen AI-powered Voice of the Customer copilot. We take all your customer feedback, consolidate it into one place and analyze it for insights & themes so that you don’t need to manually sift through it, to help you fight churn and make customer-centric decisions. Dolphin automates the process of making sense of this data at scale, closing the loop between CX & Product with a modern interface, powerful analytics and one-click integrations to your data sources (support tickets, chats, calls, surveys, reviews, and more).


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Dolphin AI](https://www.g2.com/sellers/dolphin-ai)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/getdolphinai/ (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Insights (1 reviews)
- Customizability (1 reviews)
- Feedback Management (1 reviews)
- Time-Saving (1 reviews)
- Tracking Efficiency (1 reviews)


  ### 14. [Emotics](https://www.g2.com/products/emotics/reviews)
  Adoreboard reveals the 'unknown unknowns' to transform Customer Experience with Emotionally Intelligent Insights.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Adoreboard](https://www.g2.com/sellers/adoreboard)
- **Year Founded:** 2011
- **HQ Location:** Belfast, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/adoreboard (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


  ### 15. [eTrusted](https://www.g2.com/products/etrusted/reviews)
  eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 5.8/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Trusted Shops](https://www.g2.com/sellers/trusted-shops-093f0c35-f6f7-4bd5-8bba-5d7e6b64b3e3)
- **Year Founded:** 1999
- **HQ Location:** Köln, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/trustedshops (759 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Feedback (1 reviews)
- Feedback Management (1 reviews)

**Cons:**

- Limitations (1 reviews)

  ### 16. [Feedbck.ai](https://www.g2.com/products/feedbck-ai/reviews)
  We analyse communications in your tool stack and deliver qualified discovery items to your backlog… with zero human intervention. Surface actionable opportunities to improve your product or service, easily and automatically.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Feedbck.ai](https://www.g2.com/sellers/feedbck-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)


  ### 17. [First Insight](https://www.g2.com/products/first-insight/reviews)
  First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [First Insight](https://www.g2.com/sellers/first-insight)
- **Year Founded:** 1994
- **HQ Location:** Sioux Falls, US
- **Twitter:** @First_Insight (273 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/46455/ (282 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 18. [Hear.ai](https://www.g2.com/products/hear-ai/reviews)
  Hear Contact Center Intelligence Platform empowers businesses to effortlessly unlock the value of their conversation data. With Hear, organizations can centralize customer feedback from calls, surveys, emails, chats, tickets, and more to gain a clear understanding of what their customers want, need, and expect from their products and services. Hear consolidates all customer insights into one intuitive platform, leveraging AI to analyze data at scale and deliver actionable insights. Key Features: - Interactive Insights Chat - Data Dashboard - Advanced Reporting - Risk & Alert Monitoring - Compliance Tracking - Agent Performance Evaluation - Seamless API Integration Hear integrates with any platform! Transform your customer experience and drive business growth with the power of Hear.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Hear.ai](https://www.g2.com/sellers/hear-ai)
- **Year Founded:** 2023
- **HQ Location:** Tel Aviv, Israel 
- **Twitter:** @hearai_ (3 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/hear-ai

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Data Analytics (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Improvement (1 reviews)

**Cons:**

- Complexity Issues (1 reviews)
- Learning Curve (1 reviews)

  ### 19. [Hoick - CustomerMX](https://www.g2.com/products/hoick-customermx/reviews)
  CustomerMX is software that helps businesses track, respond to, and improve the customer experience. It does this by collecting data from various sources, such as social media, surveys, and customer service interactions. This data is then used to create a comprehensive view of the customer journey, which businesses can use to make informed decisions in real time about how to improve their products, services, and brand.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Hoick](https://www.g2.com/sellers/hoick-540d867b-2ad9-4b55-8579-81075bc7c153)
- **Year Founded:** 2020
- **HQ Location:** Dubai, AE
- **Twitter:** @HoickMX (9 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mxhoick/ (11 employees on LinkedIn®)
- **Ownership:** Private

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


  ### 20. [Hoick - Mining Experience](https://www.g2.com/products/hoick-mining-experience/reviews)
  MiningExperiences (MX) is a revolutionary new software that allows companies to discover and analyze their target market and mine opinions and feedback from consumers about their interest in a product or service. MX is the only solution of its kind in the world, and it offers a number of unique benefits that no other software can match. MX uses advanced AI and proprietary text mining solutions to mine opinions and feedback from consumers. This information can be used to assess the feasibility of new products and services and to make informed decisions about how to launch them.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 6.7/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 6.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Hoick](https://www.g2.com/sellers/hoick-540d867b-2ad9-4b55-8579-81075bc7c153)
- **Year Founded:** 2020
- **HQ Location:** Dubai, AE
- **Twitter:** @HoickMX (9 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mxhoick/ (11 employees on LinkedIn®)
- **Ownership:** Private

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons


**Cons:**

- Confusing Options (1 reviews)
- Difficult Learning (1 reviews)
- Learning Curve (1 reviews)
- Learning Difficulty (1 reviews)
- Not Intuitive (1 reviews)

  ### 21. [Indellia](https://www.g2.com/products/indellia/reviews)
  Indellia is an AI-powered Customer Feedback Analytics platform that provides a single source of truth for customer insights across internal channels (help desk, CRM) and public channels (reviews). Our platform helps brands improve product quality, elevate customer experience, and drive innovation. Indellia’s proprietary AI interprets customer sentiment, delivering tailored insights for teams like Product, Sales, and Marketing. With a user-friendly interface and customizable dashboards, we democratize access to customer feedback, empowering teams to make data-driven decisions and foster cross-functional collaboration.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Indellia](https://www.g2.com/sellers/indellia)
- **Year Founded:** 2021
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** https://www.linkedin.com/company/indellia/ (5 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Insights (1 reviews)
- Experience Improvement (1 reviews)
- Feedback Management (1 reviews)
- Improvement (1 reviews)
- Insights Generation (1 reviews)


  ### 22. [Luminosos Daylight](https://www.g2.com/products/luminosos-daylight/reviews)
  Luminoso Analytics applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze text-based data for any industry without lengthy setup time or training. Luminoso Analytics allows clients to easily upload, process, analyze, and visualize batches or streams of unstructured data. Compass can analyze any type text-based data, including open-ended survey responses, call transcripts, chatbot or live chat transcripts, product reviews, articles, emails, and NPS open-ends. Data can be processed natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Companies use Luminoso Analytics to surface key topics and concepts in data, uncover and monitor trends over time, dig into nuanced emotions and their root causes, and identify key differences across metadata. There are many ways customers utilize the insights that Analytics uncovers including brand monitoring, churn and retention analysis, issue detection and monitoring, and identifying root drivers of NPS scores to name a few.  The product is flexible and can be deployed in standard or private Cloud or On-premise solution, or integrated into an end-to-end platform via the API.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Luminoso](https://www.g2.com/sellers/luminoso)
- **Year Founded:** 2010
- **HQ Location:** Boston, US
- **Twitter:** @LuminosoInsight (1,612 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/luminosotech/ (24 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


  ### 23. [Metricsense](https://www.g2.com/products/metricsense/reviews)
  MetricSense is a customer feedback analysis platform that helps product and support teams consolidate, search, and parse user reviews and support tickets. The software connects to various feedback channels, including the App Store, Google Play Store, Zendesk, Intercom, and Slack, as well as accepting direct CSV uploads, to create a centralized repository of qualitative customer data. Product teams, customer support agents, and founders use MetricSense to track sentiment shifts, identify volume spikes in bug reports, and prioritize feature requests based on aggregated user evidence rather than anecdotal assumptions. Instead of requiring users to build complex tagging taxonomies or write SQL queries, MetricSense utilizes an AI-powered conversational interface. Users can enter questions in plain English, such as inquiring about the main complaints following a recent update or the reasons for negative sentiment, and the system ranks and categorizes the relevant feedback. Every insight generated by the platform links directly back to the raw, original customer quote to maintain data transparency and traceably support roadmap decisions. Core features of MetricSense include: - Multi-Source Integration: Consolidates feedback from multiple platforms (app stores, help desks, internal chats) into a single, searchable database without requiring data reformatting. - Conversational AI Querying: Allows users to ask questions about their data using plain English and receive ranked, categorized answers instantly while bypassing traditional keyword searching. - Evidence Tracking: Links every generated insight directly to the original customer quote, ensuring that all product decisions are backed by verifiable qualitative data. - Automated Sentiment Analysis: Continually tracks customer sentiment across different topics and languages, allowing teams to monitor the direct impact of new software releases or feature updates. - Alerts and Exports: Enables users to set up automated notifications for sentiment drops or issue volume spikes and export actionable insights directly to connected project management trackers. By automating the process of reading and categorizing thousands of disparate feedback items, MetricSense reduces the manual effort typically required for user research. The platform is designed to decrease the time spent analyzing support tickets and reviews, allowing software teams to identify critical issues faster and align their product roadmaps with demonstrated customer needs.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Metricsense](https://www.g2.com/sellers/metricsense)
- **Year Founded:** 2025
- **HQ Location:** Ahmedabad, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/metricsense-ai/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 24. [Noisely](https://www.g2.com/products/noisely/reviews)
  Noisely monitors customer feedback across 12 external sources, including Reddit, G2, Trustpilot, Hacker News, App Store, Play Store, Google Reviews, Quora, Zendesk, Freshdesk, Intercom, and Canny. It uses AI to analyze sentiment, score urgency and impact, cluster similar feedback together, and automatically categorize mentions into 12 categories. Results can be pushed to Slack, Microsoft Teams, Jira, Linear, Notion, Asana, Google Sheets, or via webhook. The platform auto-generates a product backlog from clustered feedback.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Timmermans Media](https://www.g2.com/sellers/timmermans-media)
- **Year Founded:** 2018
- **HQ Location:** s-Hertogenbosch, NL
- **LinkedIn® Page:** https://linkedin.com/company/timmermansmedia/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Ease of Use (1 reviews)
- Feedback Management (1 reviews)
- Improvement (1 reviews)


  ### 25. [Pivony](https://www.g2.com/products/pivony/reviews)
  With ever-evolving technology comes ever-evolving consumer beliefs and behaviors. To keep up with these changes, companies must leverage deep consumer insights with speed and efficiency. With Pivony, we provide a platform that connects to the major data streams including both internal and external data sources of companies. Pivony uncovers valuable insights through the vast processing capabilities of artificial intelligence, thereby enabling and empowering companies to take fast decisive action based on those insights. Customer Service, User Experience Researchers, Marketing and Product Development professionals using Pivony can track time-based participation vs time-based sentiment levels, along with the detailed sentiment and intent analysis of consumer reviews. Access to these types of insights can help increase growth, ensure continued business relevancy and user satisfaction. One of Pivony's greatest advantages is that it is integrated with the major data platforms where customers share their experiences, including social media, app reviews, customer complaint websites, customer service tickets (Zendesk), and livechats. Therefore, with Pivony, companies can enjoy the convenience of having all their consumer feedback analyzed and categorized in one place. Additionally, Pivony users also can upload internally collected data, call center conversations, chatbot conversations, surveys, and emails. With a simple, easy-to-use interface, it takes only 3 clicks to create a Dashboard! Let AI-powered Pivony discover the undiscovered trends for you, with advanced topic exploration and deep-dive topic analysis. Dashboards are tailor-made, dynamic, and continuously updated with fresh data. Be on the pulse. Join the AI revolution today.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Pivony](https://www.g2.com/sellers/pivony)
- **Year Founded:** 2020
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** http://www.linkedin.com/company/pivonyai (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market




## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
- [Text Analysis Software](https://www.g2.com/categories/text-analysis)
- [Experience Management Software](https://www.g2.com/categories/experience-management)