Best Feedback Analytics Software - Page 5

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 267

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 267+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, ReputationStacker, AskNicely, Edge, and Hotjar by Contentsquare.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=asknicely&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=hotjar-by-contentsquare)

AnyRoad

AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems

Average Rating: 4.7/5.0

Total Reviews: 65

How Do G2 Users Rate AnyRoad?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind AnyRoad?

  • Seller: AnyRoad
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @anyroad
    1,377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    337 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Leisure, Travel & Tourism
  • Company Size: 47% Small, 41% Medium

What Do G2 Reviewers Say About AnyRoad?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined appointment management of AnyRoad, simplifying event coordination within a single platform.
  • Users appreciate the ease of use of AnyRoad, efficiently managing events from a single platform.
  • Users love how AnyRoad simplifies event management by consolidating everything into a single platform.
Cons
  • Users find AnyRoad's interface not very intuitive, making navigation and usability challenging at times.
  • Users find the poor interface design of AnyRoad to be unintuitive and confusing at times.
  • Users find the interface colors and intuitiveness lacking, which can lead to a frustrating experience.

What Are Recent G2 Reviews of AnyRoad?

What Are G2 Users Discussing About AnyRoad?

Frame AI

Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analysis to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Rather than waiting for user queries like RAG-based chatbots e.g. OpenAI, STAG continuously monitors streaming communication to proactively mitigate risks and drive revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and clients from identifying use cases to refining implementation, drawing on decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively surfacing costs and opportunities well ahead of when they would appear in structured data analysis. • Enriching automation and decision-making with the root causes behind customer propensities and behaviors. • Extracting customer traits and insights from first-party data to drive revenue strategies. • Identifying cost drivers across the enterprise. • Desiloing data and empowering cross-functional stakeholders with standardized documentation and insights. • Scaling the value of total data investment by orchestrating insights and triggers across business teams.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate Frame AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Frame AI?

  • Seller: Frame
  • Year Founded: 2016
  • HQ Location: New York, New York
  • Twitter: @frame
    1,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 73% Medium, 14% Large

What Are Recent G2 Reviews of Frame AI?

What Are G2 Users Discussing About Frame AI?

Yogi

Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews, customer support tickets, surveys, and social media feedback. By analyzing millions of data points across channels, Yogi delivers real-time, unified intelligence that enables faster, smarter decision-making. Trusted by industry leaders like Nestlé, Microsoft, Keurig, Unilever, Church & Dwight, MARS, and Kohler, Yogi empowers teams across marketing, product, insights, and digital shelf to stay ahead of shifting consumer preferences, identify emerging trends, and outpace the competition. With Yogi, brands can drive innovation, optimize product performance, and win customer loyalty—at scale.

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate Yogi?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Yogi?

  • Seller: Yogi
  • Year Founded: 2018
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    93 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 50% Medium, 29% Large

What Do G2 Reviewers Say About Yogi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the analytics and recommendations from Yogi, finding them very easy to use and helpful.
  • Users find Yogi's customer insights invaluable for understanding brand perception and improving brand equity effectively.
  • Users find Yogi's data accuracy invaluable for understanding consumer perceptions and enhancing brand strategy.
  • Users commend the ease of use of Yogi, valuing its analytics and recommendations for an enhanced experience.
  • Users find Yogi to be extremely helpful in understanding consumer perceptions and improving brand equity.
Cons
  • Users are facing significant filtering issues on Yogi, finding irrelevant features that don't suit their industry needs.
  • Users are frustrated with the inadequate filtering options in Yogi, finding the features irrelevant for their specific needs.
  • Users feel there is a notable lack of specificity in Yogi's analysis, which may lead to skewed results.

What Are Recent G2 Reviews of Yogi?

Idiomatic

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live. 2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. 3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. Try it for free for 14 days! Trusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program. The biggest drawback of customer feedback analytics is that it’s often based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Idiomatic?

  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Idiomatic?

  • Seller: Idiomatic
  • Year Founded: 2015
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 67% Large, 25% Medium

What Are Recent G2 Reviews of Idiomatic?

Mopinion

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the European #1 Feedback Software for Web, App and Email. At Mopinion, we make it easy for you to discover missing insights and optimise digital experiences. You know what users are doing. Now find out why. Mopinion Products: - Mopinion for Websites: Deliver an exceptional website experience. Get the inside scoop on how your customers experience your website so that you can drive strategy and boost engagement. - Mopinion for Apps: Grab a hold of powerful in-app insights. Collect powerful feedback from your native apps with our flexible and easy-to-install SDKs for iOS and Android. - Mopinion for Email: Boost engagement within email campaigns. It’s not just about clicks or opens anymore. Start sending the right message to your audience. Insights & Action: Stay on top of your user feedback with AI-powered feedback summarisation, trend identification, and the best data visualisation and action management tools at your fingertips. Connect your favorite tools with Mopinion: Mopinion integrates seamlessly with your favourite applications. Expand your possibilities and connect your apps to Mopinion. Technology: Mopinion provides tons of connectors and agile cloud services for data integration, feedback management, and automation so you’re up and running fast. Because we’re built on the best technologies, Mopinion is the most trusted name when it comes to analysing customer feedback from your websites and apps. Security: We understand the value of data, and provide solid security at all levels. Our team will do the utmost to keep your data safe and protected, and that is why Mopinion is ISO 27001 certified. All data transferred to and from our servers is encrypted via a SSL connection. The Mopinion platform is hosted with the world’s leading data center providers. Our data center partners are SOC 2 Type II and ISO 27001 certified. Join over 1500+ enterprises with forward-thinking digital teams such as Air France-KLM, Bol, Colgate-Palmolive, the Dutch Government, Efteling, Engie, France Travail, Kaufland, KPN, Scania, TomTom, TSB Bank, Vattenfall and many more. Mopinion is part of Netigate: The European leading AI-powered Experience Management platform. We help enterprises turn customer and employee insights into business growth.

Average Rating: 4.1/5.0

Total Reviews: 27

How Do G2 Users Rate Mopinion?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 4.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Mopinion?

  • Seller: Mopinion
  • Year Founded: 2013
  • HQ Location: Rotterdam, South Holland, Netherlands
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 50% Medium, 29% Large

What Are Recent G2 Reviews of Mopinion?

What Are G2 Users Discussing About Mopinion?

Feedbackly

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate Feedbackly?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Feedbackly?

  • Seller: Feedbackly.
  • Year Founded: 2012
  • HQ Location: Helsinki, Finland
  • Twitter: @feedbacklyapp
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 38% Medium

What Are Recent G2 Reviews of Feedbackly?

Sleekplan

Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Sleekplan?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)

Who Is the Company Behind Sleekplan?

  • Seller: Sleekplan
  • Year Founded: 2021
  • HQ Location: Steningehojden, Stockholm
  • Twitter: @sleekplan
    111 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 93% Small, 3% Medium

What Do G2 Reviewers Say About Sleekplan?

AI-generated summary from verified user reviews

Pros
  • Users value the collaborative community that helps shape the product roadmap and streamline feedback processes.
  • Users find Sleekplan's ease of use valuable for managing roadmaps and surveys effortlessly.
Cons
  • Users frequently face poor customer support, with lengthy response times and inadequate AI chatbot assistance.
  • Users are frustrated by the infrequent updates and long wait times for support from Sleekplan.

What Are Recent G2 Reviews of Sleekplan?

What Are G2 Users Discussing About Sleekplan?

CoNote

CoNote transcribes, analyzes, and organizes your qualitative research while you collaborate with your team.

Average Rating: 5.0/5.0

Total Reviews: 12

Who Is the Company Behind CoNote?

  • Seller: CoNote
  • Year Founded: 2023
  • HQ Location: San Diego, California
  • Twitter: @conoteai
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About CoNote?

AI-generated summary from verified user reviews

Pros
  • Users praise CoNote for its ease of use, providing a seamless and stress-free experience for research analysis.
  • Users value the efficient video recording and transcription capabilities of CoNote, enhancing qualitative research analysis significantly.
  • Users commend CoNote for its easy navigation and powerful AI features, streamlining research analysis and enhancing insights effectively.
  • Users value the effortless organization and thematic analysis of CoNote, enhancing qualitative research efficiency and clarity.
  • Users praise the resource availability of CoNote, enabling efficient management and analysis of multiple files seamlessly.
Cons
  • Users desire missing features like individual auto summaries for transcripts, currently only available for entire projects.

What Are Recent G2 Reviews of CoNote?

Stratifyd

Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insights that existing approaches may miss, Stratifyd Smart AI™ takes the burden of manual analytics off teams, proactively surfacing hidden signals and themes 24/7 to ensure you never miss another insight. Today, many organizations have tons of data but lack the ability, time, resources, or budget to truly expose the insights that matter most to them. This is where Stratifyd stands out. With these challenges in mind, we have purpose-built the Stratifyd platform that will unify data from all your different sources and, through Smart AI™, automatically uncover the actionable insights you didn't know you were missing to: - Hit mission critical KPIs - Grow revenue - Drive loyalty - Reduce costs - Improve efficiency

Average Rating: 4.3/5.0

Total Reviews: 18

How Do G2 Users Rate Stratifyd?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Stratifyd?

  • Seller: Stratifyd
  • Year Founded: 2015
  • HQ Location: Charlotte, US
  • Twitter: @getStratifyd
    997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Large, 20% Medium

What Are Recent G2 Reviews of Stratifyd?

What Are G2 Users Discussing About Stratifyd?

Yabble

Effortless insights are as easy as 1, 2, 3, Yabble. From revolutionary Virtual Audiences that give you insights in minutes, to a suite of AI tools that allow you to analyze your data 1000x faster than a human – Yabble is the leading AI solution for every stage of research. Built with a combination of custom algorithms, tens of thousands of hours of training and world-class Large Language Models – Yabble is trusted by leading brands globally. For answers to this, that, and everything. Yabble it.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Yabble?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Yabble?

  • Seller: Yabble
  • Year Founded: 2013
  • HQ Location: Auckland, NZ
  • Twitter: @YabbleAI
    67 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Are Recent G2 Reviews of Yabble?

Cauliflower

Cauliflower is the AI-native insights platform that covers the entire market research workflow, from raw data to finished presentation. The problem: Market research teams today work with five or more tools: SPSS for data preparation, Excel for tables, separate tools for text analytics, BI platforms for dashboards, and PowerPoint for presentations. This costs time, creates error sources, and makes insights hard to share. The solution: Cauliflower unites all steps in one platform with AI at its core: Automatic dataset understanding: The AI reads survey datasets (SPSS, CSV) and understands them semantically. It automatically detects question types (single choice, multiple choice, open-ended, scales), identifies matrix batteries, demographic variables, and weightings. For each variable, it generates item short labels, item long labels, and question texts. The dataset is immediately analyzable, without hours of manual configuration. Automatic open-end coding: Our proprietary in-house model automatically creates codeplans for open-ended questions, including sentiment analysis and AI-generated summaries. Codeplans remain editable after analysis, and bring your own codebook is supported. Coding feeds directly into the overall analysis. Intelligent layer: Cauliflower places a flexible knowledge layer over the raw data. This layer can be adjusted by the user without altering the original data. Data integrity is always preserved. Table books & weighting: Full cross-tabulation / table book creation. Create weighting variables based on target distributions, data weighting with automatic base/sample. Comprehensive analysis features: Significance testing, splits, table views, driver analysis (Shapley, Kruskal-Wallis, partial correlation), chart builder for complex visualizations, analysis-specific viz types (NPS, performance comparisons, tracking data), flexible filtering with pre-built filter sets, smart search across the entire dataset. AI assistant: Chat with your data in natural language. The assistant answers questions, builds new charts, and creates dashboards on demand. AI-powered reformulation of titles and comments across all visualizations simultaneously. Collaboration & output: Presentation mode, reading mode, link sharing, multiple commenting features. PPTX export with native charts and your own master template. No vendor lock-in: export results and charts anytime as CSV, Excel, PNG, or PPTX. Enterprise-ready: EU-hosted, fully GDPR-compliant, SSO integration, on-premise deployment available, bring your own LLM credentials. Zero data tracking, no third-party data sharing. Languages: Core European language support, additional languages available on request. Additional feature: Surveybot. AI-powered probing within surveys for deeper qualitative insights. Founded in 2019 in Hamburg, Germany. Trusted by leading enterprises and research agencies.

Average Rating: 4.8/5.0

Total Reviews: 8

How Do G2 Users Rate Cauliflower?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Cauliflower?

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 40% Small, 30% Large

What Are Recent G2 Reviews of Cauliflower?

DataEQ

DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail. www.dataeq.com

Average Rating: 4.7/5.0

Total Reviews: 19

How Do G2 Users Rate DataEQ?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind DataEQ?

  • Seller: DataEQ
  • Year Founded: 2007
  • HQ Location: London, London
  • Twitter: @DataEQ
    5,932 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    125 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 32% Large

What Are Recent G2 Reviews of DataEQ?

What Are G2 Users Discussing About DataEQ?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 334

How Do G2 Users Rate Kapture CX?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapture CX?

  • Seller: Kapture CX
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @KaptureCX
    142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    656 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 30% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kapture CX, appreciating its user-friendly interface and smooth implementation.
  • Users value the customizable features of Kapture CX, enhancing efficiency and ensuring a seamless transition.
  • Users appreciate the automated report support provided by Kapture CX, enhancing efficiency and issue resolution.
  • Users appreciate the user-friendly interface of Kapture CX, making navigation and ticket creation effortless.
  • Users experience enhanced efficiency with Kapture CX, benefiting from swift ticket resolutions and seamless software integrations.
Cons
  • Users experience slow performance with Kapture CX, noting latency and lagging issues that hinder usability.
  • Users experience slow loading, facing latency issues that disrupt their overall experience with Kapture CX.
  • Users experience slow speed with Kapture CX, facing latency issues that hinder performance and efficiency.
  • Users experience latency issues and occasional lag, which impact the speed and efficiency of Kapture CX.
  • Users find the platform complex for new users, indicating a need for a simplified interface and improved functionality.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,480

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

TruRating

TruRating helps retailers, restaurant leaders and operators turn real-time customer feedback into consumer intelligence, hearing from an average of 84% of customers in-store through our patented point-of-payment technology and 43% online through seamless digital integrations. With over one billion ratings collected worldwide, our AI-powered platform transforms genuine shopper sentiment into the clarity leaders need to improve experiences, measure performance, and drive growth across every channel. Each rating contributes to a more transparent world of customer feedback, streamed to public profiles so shoppers and businesses alike can trust what they see. And with every question answered, we donate to children’s charities across our markets. We are a global multi-award-winning company with teams in the UK, North America and Australia, partnering with many of the world’s most loved brands across grocery, fashion, QSR, luxury and beyond.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate TruRating?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind TruRating?

  • Seller: TruRating
  • Year Founded: 2014
  • HQ Location: London, GB
  • Twitter: @TruRating
    1,107 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 100% Large

What Do G2 Reviewers Say About TruRating?

AI-generated summary from verified user reviews

Pros
  • Users commend TruRating's responsive customer support, highlighting their professionalism and willingness to address various needs effectively.
  • Users commend the ease of use of TruRating, appreciating its intuitive dashboard and seamless integration.
  • Users appreciate the partnership attitude of the TruRating team, ensuring actionable insights and tailored support for improvement.
  • Users appreciate the easy integration of TruRating with payment gateways, enhancing both customer experience and operational efficiency.
  • Users value the customizable question features of TruRating, enhancing feedback collection and improving customer experience.
Cons
  • Users find limited flexibility in feedback collection and client admin options, which restricts their usability and responsiveness.
  • Users desire improved exporting options from TruRating, including exporting to PowerPoint and comprehensive report formats.
  • Users wish for more export options beyond Excel, like PowerPoint or report formats, to enhance their reporting capabilities.
  • Users are concerned about the inadequate feedback mechanism, feeling responses are often rushed during checkout.
  • Users note insufficient information due to feedback being limited to card-based transactions, but solutions are forthcoming.

What Are Recent G2 Reviews of TruRating?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024