Best Feedback Analytics Software - Page 5

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,600+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

Sponsored

Enterpret

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.

Visit website

Comments Analytics

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

Average Rating: 4.8/5.0

Total Reviews: 22

How Do G2 Users Rate Comments Analytics?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Comments Analytics?

  • Seller: Comments Analytics
  • Year Founded: 2022
  • HQ Location: Hamburg, Hamburg
  • Twitter: @CommentsAnaly
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 96% Small, 4% Large

What Do G2 Reviewers Say About Comments Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of sentiment analysis, which provides essential insights for improving products based on customer feedback.
  • Users appreciate the ease of understanding offered by Comments Analytics, facilitating smooth navigation and interpretation of insights.
  • Users value the ease of use of Comments Analytics, appreciating the smooth navigation and user-friendly interface.
  • Users appreciate the efficiency of Comments Analytics for smooth navigation and insightful sentiment analysis.
  • Users value the efficiency improvement offered by Comments Analytics, making feedback analysis a seamless experience.

What Are Recent G2 Reviews of Comments Analytics?

Yogi

Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews, customer support tickets, surveys, and social media feedback. By analyzing millions of data points across channels, Yogi delivers real-time, unified intelligence that enables faster, smarter decision-making. Trusted by industry leaders like Nestlé, Microsoft, Keurig, Unilever, Church & Dwight, MARS, and Kohler, Yogi empowers teams across marketing, product, insights, and digital shelf to stay ahead of shifting consumer preferences, identify emerging trends, and outpace the competition. With Yogi, brands can drive innovation, optimize product performance, and win customer loyalty—at scale.

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate Yogi?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Yogi?

  • Seller: Yogi
  • Year Founded: 2018
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 50% Medium, 29% Large

What Do G2 Reviewers Say About Yogi?

AI-generated summary from verified user reviews

Pros
  • Users value the insightful analytics and recommendations from Yogi, enhancing their overall experience and decision-making.
  • Users find that Yogi provides valuable customer insights that aid in understanding brand perception and improving equity.
  • Users value Yogi for its data accuracy, aiding in clear insights on consumer perceptions and brand improvements.
  • Users find Yogi's interface very easy to use, appreciating its helpful analytics and recommendations.
  • Users find Yogi extremely helpful in identifying consumer perceptions and improving brand strategies effectively.
Cons
  • Users are experiencing filtering issues on Yogi, finding irrelevant features for their specific industry needs.
  • Users find filtering options inadequate, leading to frustration when trying to find relevant features for their needs.
  • Users note a lack of specificity in Yogi's analysis, leading to potentially skewed results and confusion.

What Are Recent G2 Reviews of Yogi?

Idiomatic

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live. 2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. 3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. Try it for free for 14 days! Trusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program. The biggest drawback of customer feedback analytics is that it’s often based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Idiomatic?

  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Idiomatic?

  • Seller: Idiomatic
  • Year Founded: 2015
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 67% Large, 25% Medium

What Are Recent G2 Reviews of Idiomatic?

Mopinion

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the European #1 Feedback Software for Web, App and Email. At Mopinion, we make it easy for you to discover missing insights and optimise digital experiences. You know what users are doing. Now find out why. Mopinion Products: - Mopinion for Websites: Deliver an exceptional website experience. Get the inside scoop on how your customers experience your website so that you can drive strategy and boost engagement. - Mopinion for Apps: Grab a hold of powerful in-app insights. Collect powerful feedback from your native apps with our flexible and easy-to-install SDKs for iOS and Android. - Mopinion for Email: Boost engagement within email campaigns. It’s not just about clicks or opens anymore. Start sending the right message to your audience. Insights & Action: Stay on top of your user feedback with AI-powered feedback summarisation, trend identification, and the best data visualisation and action management tools at your fingertips. Connect your favorite tools with Mopinion: Mopinion integrates seamlessly with your favourite applications. Expand your possibilities and connect your apps to Mopinion. Technology: Mopinion provides tons of connectors and agile cloud services for data integration, feedback management, and automation so you’re up and running fast. Because we’re built on the best technologies, Mopinion is the most trusted name when it comes to analysing customer feedback from your websites and apps. Security: We understand the value of data, and provide solid security at all levels. Our team will do the utmost to keep your data safe and protected, and that is why Mopinion is ISO 27001 certified. All data transferred to and from our servers is encrypted via a SSL connection. The Mopinion platform is hosted with the world’s leading data center providers. Our data center partners are SOC 2 Type II and ISO 27001 certified. Join over 1500+ enterprises with forward-thinking digital teams such as Air France-KLM, Bol, Colgate-Palmolive, the Dutch Government, Efteling, Engie, France Travail, Kaufland, KPN, Scania, TomTom, TSB Bank, Vattenfall and many more. Mopinion is part of Netigate: The European leading AI-powered Experience Management platform. We help enterprises turn customer and employee insights into business growth.

Average Rating: 4.1/5.0

Total Reviews: 27

How Do G2 Users Rate Mopinion?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 4.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Mopinion?

  • Seller: Mopinion
  • Year Founded: 2013
  • HQ Location: Rotterdam, South Holland, Netherlands
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 50% Medium, 29% Large

What Are Recent G2 Reviews of Mopinion?

What Are G2 Users Discussing About Mopinion?

Feedbackly

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate Feedbackly?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Feedbackly?

  • Seller: Feedbackly.
  • Year Founded: 2012
  • HQ Location: Helsinki, Finland
  • Twitter: @feedbacklyapp
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 38% Medium

What Are Recent G2 Reviews of Feedbackly?

CoNote

CoNote transcribes, analyzes, and organizes your qualitative research while you collaborate with your team.

Average Rating: 5.0/5.0

Total Reviews: 12

Who Is the Company Behind CoNote?

  • Seller: CoNote
  • Year Founded: 2023
  • HQ Location: San Diego, California
  • Twitter: @conoteai
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About CoNote?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of CoNote, enjoying efficient project management and time-saving transcription features.
  • Users commend CoNote's video recording capabilities, allowing effortless transcription and analysis of research interviews.
  • Users laud CoNote's intuitive interface and comprehensive features, significantly enhancing research efficiency and analysis accuracy.
  • Users highlight the efficiency of interviews management in CoNote, streamlining analysis and enhancing research productivity.
  • Users value the resource availability of CoNote, enhancing efficiency and simplifying qualitative research analysis significantly.
Cons
  • Users desire missing features in CoNote, particularly an auto summary for individual transcripts instead of project-wide summaries.

What Are Recent G2 Reviews of CoNote?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of LiveAgent, enjoying its intuitive interface and quick support responses.
  • Users appreciate the ease of use and feature-rich capabilities of LiveAgent, enhancing customer communication and support efficiency.
  • Users appreciate the centralized customer communications of LiveAgent, enhancing engagements and boosting customer experience significantly.
  • Users appreciate the ease of use of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
  • Users value the efficiency of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.
Cons
  • Users find the learning curve steep, requiring significant training to utilize LiveAgent effectively and efficiently.
  • Users express frustration with missing features in LiveAgent, affecting mobile usability and communication flexibility.
  • Users find the user experience not intuitive, leading to frustration with navigation and feature access.
  • Users find that the steep learning curve of LiveAgent requires significant training for effective usage over time.
  • Users face integration issues with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Stratifyd

Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insights that existing approaches may miss, Stratifyd Smart AI™ takes the burden of manual analytics off teams, proactively surfacing hidden signals and themes 24/7 to ensure you never miss another insight. Today, many organizations have tons of data but lack the ability, time, resources, or budget to truly expose the insights that matter most to them. This is where Stratifyd stands out. With these challenges in mind, we have purpose-built the Stratifyd platform that will unify data from all your different sources and, through Smart AI™, automatically uncover the actionable insights you didn't know you were missing to: - Hit mission critical KPIs - Grow revenue - Drive loyalty - Reduce costs - Improve efficiency

Average Rating: 4.3/5.0

Total Reviews: 18

How Do G2 Users Rate Stratifyd?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Stratifyd?

  • Seller: Stratifyd
  • Year Founded: 2015
  • HQ Location: Charlotte, US
  • Twitter: @getStratifyd
    997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Large, 20% Medium

What Are Recent G2 Reviews of Stratifyd?

What Are G2 Users Discussing About Stratifyd?

Yabble

Effortless insights are as easy as 1, 2, 3, Yabble. From revolutionary Virtual Audiences that give you insights in minutes, to a suite of AI tools that allow you to analyze your data 1000x faster than a human – Yabble is the leading AI solution for every stage of research. Built with a combination of custom algorithms, tens of thousands of hours of training and world-class Large Language Models – Yabble is trusted by leading brands globally. For answers to this, that, and everything. Yabble it.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Yabble?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Yabble?

  • Seller: Yabble
  • Year Founded: 2013
  • HQ Location: Auckland, NZ
  • Twitter: @YabbleAI
    67 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Are Recent G2 Reviews of Yabble?

Cauliflower

Cauliflower is the AI-native insights platform that covers the entire market research workflow, from raw data to finished presentation. The problem: Market research teams today work with five or more tools: SPSS for data preparation, Excel for tables, separate tools for text analytics, BI platforms for dashboards, and PowerPoint for presentations. This costs time, creates error sources, and makes insights hard to share. The solution: Cauliflower unites all steps in one platform with AI at its core: Automatic dataset understanding: The AI reads survey datasets (SPSS, CSV) and understands them semantically. It automatically detects question types (single choice, multiple choice, open-ended, scales), identifies matrix batteries, demographic variables, and weightings. For each variable, it generates item short labels, item long labels, and question texts. The dataset is immediately analyzable, without hours of manual configuration. Automatic open-end coding: Our proprietary in-house model automatically creates codeplans for open-ended questions, including sentiment analysis and AI-generated summaries. Codeplans remain editable after analysis, and bring your own codebook is supported. Coding feeds directly into the overall analysis. Intelligent layer: Cauliflower places a flexible knowledge layer over the raw data. This layer can be adjusted by the user without altering the original data. Data integrity is always preserved. Table books & weighting: Full cross-tabulation / table book creation. Create weighting variables based on target distributions, data weighting with automatic base/sample. Comprehensive analysis features: Significance testing, splits, table views, driver analysis (Shapley, Kruskal-Wallis, partial correlation), chart builder for complex visualizations, analysis-specific viz types (NPS, performance comparisons, tracking data), flexible filtering with pre-built filter sets, smart search across the entire dataset. AI assistant: Chat with your data in natural language. The assistant answers questions, builds new charts, and creates dashboards on demand. AI-powered reformulation of titles and comments across all visualizations simultaneously. Collaboration & output: Presentation mode, reading mode, link sharing, multiple commenting features. PPTX export with native charts and your own master template. No vendor lock-in: export results and charts anytime as CSV, Excel, PNG, or PPTX. Enterprise-ready: EU-hosted, fully GDPR-compliant, SSO integration, on-premise deployment available, bring your own LLM credentials. Zero data tracking, no third-party data sharing. Languages: Core European language support, additional languages available on request. Additional feature: Surveybot. AI-powered probing within surveys for deeper qualitative insights. Founded in 2019 in Hamburg, Germany. Trusted by leading enterprises and research agencies.

Average Rating: 4.8/5.0

Total Reviews: 8

How Do G2 Users Rate Cauliflower?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Cauliflower?

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 40% Small, 30% Large

What Are Recent G2 Reviews of Cauliflower?

DataEQ

DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail. www.dataeq.com

Average Rating: 4.7/5.0

Total Reviews: 19

How Do G2 Users Rate DataEQ?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind DataEQ?

  • Seller: DataEQ
  • Year Founded: 2007
  • HQ Location: London, London
  • Twitter: @DataEQ
    5,932 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 32% Large

What Are Recent G2 Reviews of DataEQ?

What Are G2 Users Discussing About DataEQ?

TruRating

TruRating helps retailers, restaurant leaders and operators turn real-time customer feedback into consumer intelligence, hearing from an average of 84% of customers in-store through our patented point-of-payment technology and 43% online through seamless digital integrations. With over one billion ratings collected worldwide, our AI-powered platform transforms genuine shopper sentiment into the clarity leaders need to improve experiences, measure performance, and drive growth across every channel. Each rating contributes to a more transparent world of customer feedback, streamed to public profiles so shoppers and businesses alike can trust what they see. And with every question answered, we donate to children’s charities across our markets. We are a global multi-award-winning company with teams in the UK, North America and Australia, partnering with many of the world’s most loved brands across grocery, fashion, QSR, luxury and beyond.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate TruRating?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind TruRating?

  • Seller: TruRating
  • Year Founded: 2014
  • HQ Location: London, GB
  • Twitter: @TruRating
    1,107 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 100% Large

What Do G2 Reviewers Say About TruRating?

AI-generated summary from verified user reviews

Pros
  • Users commend TruRating for its exceptional customer support, highlighting professionalism and responsiveness from the support team.
  • Users find TruRating's ease of use exceptional, benefiting from a straightforward dashboard and seamless integration.
  • Users appreciate the responsive partnership of the TruRating team, ensuring actionable insights for improved customer understanding.
  • Users value the easy integration with payment systems and the user-friendly interface of TruRating's software.
  • Users value the customization features of TruRating, enhancing guest experience and improving operational workflow.
Cons
  • Users find the limited flexibility in collecting feedback hinders comprehensive insights and requires additional steps for changes.
  • Users desire improved exporting features for TruRating, seeking compatibility with formats like PowerPoint for detailed reports.
  • Users desire expanded export options from TruRating, wishing for compatibility with PowerPoint and detailed report formats.
  • Users doubt the adequate feedback mechanism of TruRating, as responses may be rushed during busy checkout moments.
  • Users note that insufficient information from limited feedback sources restricts insights, though improvements are forthcoming.

What Are Recent G2 Reviews of TruRating?

Wordnerds

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible. Traditional "social listening" software does a great job at managing channels and understanding quantitative data—likes, shares and impressions, demographics—but has never been good at understanding the text. Their word clouds are meaningless and their abstract sentiment scores are unactionable. Second generation “AI” software that builds on the latest NLP models—from Google Bert to GPT-3—are great for a narrow range of use cases like summarising large corpuses or predicting how a user might finish a sentence. But they require manual model-training by advanced (expensive!) data scientists. Wordnerds is different. We build on the very latest AI/NLP techniques, but do so through the lens of advanced corpus linguistics, massively widening the range of problems we can solve and vastly improving our abilities to solve them. The result is a user-trainable model that genuinely understands language. We group ideas by meaning—not vocabulary—and link sentiment to topics. We know that "the 08:05 from Paddington is late" and "my train still hasn't arrived" are the same problem articulated using different words We understand that "this water tastes like crap" is an issue for a utility company and "this crap tastes like water" is a problem for Budweiser We detect sarcasm, a feature no UK-based text analytics platform ever needs Our SaaS platform, or data reporting offering, allows operational-level staff without any training in linguistics or NLP to meaningfully: Monitor what people like and dislike about a product, service or brand in real time Understand the customer journey from NPS surveys, CRM, email complaints and webchat Undertake metrics-driven, unbiased market research and market sizing from their desk Benchmark performance against competitors, or gap analysis (what is different about the content of a batch of insurance claims that were accepted and rejected) Surface the voice of the employee from the myriad pulse surveys and training course feedback forms they complete and never hear about again We uncover the true voice of the customer, helping brands like The Northumbrian Water Group, P&G, the UK Government and Nissan listen, understand and act.

Average Rating: 4.5/5.0

Total Reviews: 13

How Do G2 Users Rate Wordnerds?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Wordnerds?

  • Seller: Wordnerds
  • Year Founded: 2017
  • HQ Location: Gateshead, Tyne and Wear
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Large, 29% Medium

What Do G2 Reviewers Say About Wordnerds?

AI-generated summary from verified user reviews

Pros
  • Users value the rich customer insights provided by Wordnerds, enhancing their data analysis and decision-making processes.
  • Users value the excellent customer support from Wordnerds, highlighting the helpfulness of the dedicated account manager.
  • Users find Wordnerds' interface easy to use, making information uploading and data analysis a breeze.
  • Users value the insightful analysis provided by Wordnerds, enhancing their understanding of qualitative and quantitative data.
  • Users praise the accuracy of Wordnerds, benefiting from precise data analysis and customizable theme training options.
Cons
  • Users face accuracy issues with Wordnerds, finding analysis difficult, especially with limited data sets.
  • Users find the AI inaccuracy in Wordnerds limits usability, especially with data exports and lack of AI-generated summaries.
  • Users find the AI limitations of Wordnerds hinder effective data utilization, especially for smaller projects lacking volume.
  • Users find the data accuracy inconsistent, making analysis challenging, especially with smaller datasets.
  • Users find the exporting issues cumbersome, requiring extra effort to clean and utilize data effectively.

What Are Recent G2 Reviews of Wordnerds?

CX Index

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate CX Index?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CX Index?

  • Seller: CX Index™
  • Year Founded: 2012
  • HQ Location: Dublin, Ireland
  • Twitter: @cxindex
    810 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Do G2 Reviewers Say About CX Index?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support of CX Index, highlighting the smooth implementation and ongoing assistance.
  • Users appreciate the ease of use of CX Index, noting its smooth implementation and excellent support.
  • Users value the smooth implementation process of CX Index, which positively impacts their business operations.
  • Users value the time-saving implementation of CX Index, which significantly enhances business efficiency and productivity.
  • Users value the excellent support and communication from CX Index, enhancing their overall experience and business impact.

What Are Recent G2 Reviews of CX Index?

What Are G2 Users Discussing About CX Index?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 333

How Do G2 Users Rate Kapture CX?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapture CX?

  • Seller: Kapture CX
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @KaptureCX
    142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    647 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 29% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
  • Users appreciate the customizable and extensive features of Kapture CX, enhancing efficiency and user experience.
  • Users find the automated report support from Kapture CX team highly efficient and crucial for issue resolution.
  • Users appreciate the user-friendly interface of Kapture CX, making navigation and ticket creation effortless.
  • Users commend the efficiency of Kapture CX, noting its fast ticket resolution and seamless software integrations.
Cons
  • Users experience slow performance with Kapture CX, facing issues like latency and delayed content loading.
  • Users experience slow loading times, particularly during high ticket volumes, affecting their efficiency and overall experience.
  • Users find the slow speed of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
  • Users experience delays with Kapture CX, noting occasional lag while sending messages and processing tasks.
  • Users find the platform's complexity for new users frustrating and suggest improvements for smoother usage and functionality.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024