--- title: Apex Reviews meta\_title: 'Apex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Apex works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 6 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Apex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Apex's **ease of use** exceptional, allowing effortless navigation and effective management of complex processes. [(2 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643228&qs=pros-and-cons#reviews) Users value the **easy integrations** of Apex, enhancing workflow efficiency and simplifying data management with Salesforce. [(2 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643121&qs=pros-and-cons#reviews) Users appreciate the **all-in-one call management** features of Apex, facilitating reminders, alerts, renewals, and sales. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=2004584&qs=pros-and-cons#reviews) Users value the **robust security** of Apex, benefiting from integrated protection and efficient multi-tenant architecture. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643108&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** of Apex, enhancing their experience with prompt and helpful assistance. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=2290224&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Apex, complicating initial usage despite its eventual straightforwardness. [(2 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643141&qs=pros-and-cons#reviews) Users find the **overall cost** of Apex, especially with Salesforce licensing, to be prohibitive and excessive. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643212&qs=pros-and-cons#reviews) Users face **limited flexibility** with Apex due to its compatibility only with Salesforce, along with high costs and complex debugging. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643167&qs=pros-and-cons#reviews) Users find the system **not intuitive** , leading to initial complications before it becomes easier to understand. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=2290213&qs=pros-and-cons#reviews) Users find it challenging to grasp the **poor understanding** behind the development of certain Apex applications. [(1 mentions)](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643195&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Apex ##### 1. Ease of Use Users find Apex's **ease of use** exceptional, allowing effortless navigation and effective management of complex processes. [ See 2 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643228&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "Apex Software - all encompassing powerhouse" What do you like about Apex? Apex is a highly adaptable and configurable software system that's easy to use and powerful. The software powers all aspects of our business, driving ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Where you can safely buy, sell and store your Bitcoin and diversify your crypto portfolio." What do you like about Apex? Easily accessible, understandable, easy procedures to thread together multiple transaction statements on a database server in a similar way. ##### 2. Easy Integrations Users value the **easy integrations** of Apex, enhancing workflow efficiency and simplifying data management with Salesforce. [ See 2 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643121&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "Apex Software - all encompassing powerhouse" What do you like about Apex? Apex is a highly adaptable and configurable software system that's easy to use and powerful. The software powers all aspects of our business, driving ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 3.5/5 "A powerful language for developing custom applications and functionality on salesforce platform." What do you like about Apex? Robust security-It works with Salesforce's secure environment,benefiting from built-in security features like user permissions and data sharing settin ##### 3. Call Management Users appreciate the **all-in-one call management** features of Apex, facilitating reminders, alerts, renewals, and sales. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=2004584&qs=pros-and-cons#reviews) See Related User Reviews ![Kassondra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kassondra S.") KS Kassondra S. Small-Business (50 or fewer emp.) 3.5/5 "CMR Apex" What do you like about Apex? Apex is good CMR with an all-in-one feature! I like that it can be used for reminders, alerts, renewal, sales, and everything in between! ##### 4. Customer Insights Users value the **robust security** of Apex, benefiting from integrated protection and efficient multi-tenant architecture. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643108&qs=pros-and-cons#reviews) See Related User Reviews ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 3.5/5 "A powerful language for developing custom applications and functionality on salesforce platform." What do you like about Apex? Robust security-It works with Salesforce's secure environment,benefiting from built-in security features like user permissions and data sharing settin ##### 5. Customer Support Users appreciate the **excellent customer support** of Apex, enhancing their experience with prompt and helpful assistance. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=2290224&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "Apex Software - all encompassing powerhouse" What do you like about Apex? Apex is a highly adaptable and configurable software system that's easy to use and powerful. The software powers all aspects of our business, driving ### 5 Cons or Disadvantages of Apex ##### 1. Steep Learning Curve Users find a **steep learning curve** with Apex, complicating initial usage despite its eventual straightforwardness. [ See 2 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643141&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "Apex Software - all encompassing powerhouse" What do you dislike about Apex? The system can be complicated to use. Once you're used to it, it's however easy and logical to understand. ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 3.5/5 "A powerful language for developing custom applications and functionality on salesforce platform." What do you dislike about Apex? Limited environment - Apex can only be used with Salesforce environment, which limit the flexibility. Cost - Salesforce licensing is expensive,while ##### 2. Expensive Users find the **overall cost** of Apex, especially with Salesforce licensing, to be prohibitive and excessive. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643212&qs=pros-and-cons#reviews) See Related User Reviews ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 3.5/5 "A powerful language for developing custom applications and functionality on salesforce platform." What do you dislike about Apex? Limited environment - Apex can only be used with Salesforce environment, which limit the flexibility. Cost - Salesforce licensing is expensive,while ##### 3. Limitations Users face **limited flexibility** with Apex due to its compatibility only with Salesforce, along with high costs and complex debugging. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643167&qs=pros-and-cons#reviews) See Related User Reviews ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 3.5/5 "A powerful language for developing custom applications and functionality on salesforce platform." What do you dislike about Apex? Limited environment - Apex can only be used with Salesforce environment, which limit the flexibility. Cost - Salesforce licensing is expensive,while ##### 4. Not Intuitive Users find the system **not intuitive** , leading to initial complications before it becomes easier to understand. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=2290213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "Apex Software - all encompassing powerhouse" What do you dislike about Apex? The system can be complicated to use. Once you're used to it, it's however easy and logical to understand. ##### 5. Poor Understanding Users find it challenging to grasp the **poor understanding** behind the development of certain Apex applications. [ See 1 mentions ](https://www.g2.com/products/apex-scoring-system-apex/reviews?filters%5Bsentiment_snippet%5D=1643195&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Where you can safely buy, sell and store your Bitcoin and diversify your crypto portfolio." What do you dislike about Apex? In some cases it becomes difficult to understand the reason behind developing certain applications. ## Top-Rated Alternatives [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/apex-scoring-system-apex/competitors/alternatives) ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Mid-Market (51-1000 emp.) 9/18/2025 "Apex Software - all encompassing powerhouse" 5/5 What do you like best about Apex? Apex is a highly adaptable and configurable software system that's easy to use and powerful. The software powers all aspects of our business, driving leads with measurable conversion values and attribution workflows. The integration works really well Review collected by and hosted on G2.com. What do you dislike about Apex? The system can be complicated to use. Once you're used to it, it's however easy and logical to understand. Review collected by and hosted on G2.com. What problems is Apex solving and how is that benefiting you? Apex is solving our attribution workflow issues, unlocking new opportunities to measure campaign success and partnership acquistions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Quality Analyst Mid-Market (51-1000 emp.) 10/14/2024 "A powerful language for developing custom applications and functionality on salesforce platform." 3.5/5 What do you like best about Apex? Robust security-It works with Salesforce's secure environment,benefiting from built-in security features like user permissions and data sharing settings. Scalability-Apex code is designed in a way that it works efficiently in multi tenant architecture Integration with Salesforce- APEX is perfectly integrated with Salesforce,allowing developers to access and manipulate the date easily. Community-Apex has strong and large community allowing the learners to have huge resource availability. Review collected by and hosted on G2.com. What do you dislike about Apex? Limited environment - Apex can only be used with Salesforce environment, which limit the flexibility. Cost - Salesforce licensing is expensive,while APEX is powerful tool, the overall cost is too much to bear. Complex debugging- Debugging the APEX code is complex thing especially for large applications. Review collected by and hosted on G2.com. What problems is Apex solving and how is that benefiting you? Integration-Apex provides good flexibility in integration with external systems via SOAP or RESTFUL web sevices. Automated processes-Apex automates tasks like sending notifications,updating related records, performs calculation which leads to less manual effort. Data manipulation-Provides the ability to create,delete,update and query the Salesforce records. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kassondra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kassondra S.") KS Kassondra S. Agency Owner Small-Business (50 or fewer emp.) 1/7/2025 "CMR Apex" 3.5/5 What do you like best about Apex? Apex is good CMR with an all-in-one feature! I like that it can be used for reminders, alerts, renewal, sales, and everything in between! Review collected by and hosted on G2.com. What do you dislike about Apex? Can be not user friendly at first but once you get the hang of APEX it amazing! Review collected by and hosted on G2.com. What problems is Apex solving and how is that benefiting you? They have a suggestion box and hardly ever goes down which is amazing! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 12/10/2024 "Custamizable" 5/5 What do you like best about Apex? personalize the device with poweful custamization. Review collected by and hosted on G2.com. What do you dislike about Apex? only for Andriod use. app drawer to be more easy Review collected by and hosted on G2.com. What problems is Apex solving and how is that benefiting you? gaming also for stock launchers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 10/4/2024 "Where you can safely buy, sell and store your Bitcoin and diversify your crypto portfolio." 3.5/5 What do you like best about Apex? Easily accessible, understandable, easy procedures to thread together multiple transaction statements on a database server in a similar way. Review collected by and hosted on G2.com. What do you dislike about Apex? In some cases it becomes difficult to understand the reason behind developing certain applications. Review collected by and hosted on G2.com. What problems is Apex solving and how is that benefiting you? Perform complex business processes that Flow Builder doesn't support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DM Dawn M. Small-Business (50 or fewer emp.) 2/6/2024 "Best CX platform" 4.5/5 What do you like best about Apex? I really love how easy it is to implement Apex, how easy it is to understand the insights provided and how well the client success team supports me trough the entire process. Review collected by and hosted on G2.com. What do you dislike about Apex? I wish our company was bigger so that we could use all of the great features Apex has. Review collected by and hosted on G2.com. What problems is Apex solving and how is that benefiting you? Apex is helping us quantify our customers' emotional connections to brands as well as raising the most important aspects of our customer journey that we can action on to deepen loyalty and engagement. Review collected by and hosted on G2.com. 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