# CustomerSure Reviews **Vendor:** CustomerSure **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 6 ## About CustomerSure CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness. ## CustomerSure Pros & Cons **What users like:** - Users commend the **helpful customer support** team, highlighting their responsiveness and dedication to assisting clients. (1 reviews) - Users appreciate the **flexibility and customization options** offered by CustomerSure, enhancing their overall experience. (1 reviews) - Users value the **engagement with social posts** , enhancing their experience without direct interaction. (1 reviews) - Users value the **effective engagement** with social posts that enhances their interaction with CustomerSure smoothly. (1 reviews) - Users appreciate the **flexibility to customize** CustomerSure, praising the helpful support team for their assistance. (1 reviews) - Users commend the **helpful customer support** at CustomerSure, making the experience enjoyable and efficient. (1 reviews) **What users dislike:** - Users find the **dashboard lacks intuitiveness** , making it difficult to navigate and comprehend effectively. (1 reviews) - Users feel the **dashboard needs improvement** , as it lacks intuitiveness and ease of comprehension. (1 reviews) - Users feel the **dashboard lacks intuitiveness** , making it challenging to comprehend and navigate effectively. (1 reviews) ## CustomerSure Reviews ### 1. Pleasure to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine Y. | CX Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about CustomerSure?** CustomerSure is a pleasure to work with! For me, CustomerSure is a Customer Centric organisation which provides a great tool to manage customer feedback, and they lead by example. They listen to their customer feedback and implement changes/improvements based on their customer requirements. The interface is easy to use (once you get your head around it). Luke and Chris have been extremely helpful with this and many other things. The reports are easy to view and understand. Data can be easily exported. Guy is very knowledgeable, always gives a good CX advice, and Gill is easy to work with. **What do you dislike about CustomerSure?** Honestly, apart from a few UX niggles, nothing. It took me a while to get my head around some of the permissions, but Luke and Chris have been very supportive throughout. **What problems is CustomerSure solving and how is that benefiting you?** CustomerSure software helps us gather customer feedback, in real time across the globe. It helps us identify our strengths and weaknesses, and measure progress over time. We are a global business so global coverage with multi login, and multi language (and character capability) was a must, which Customer Sure can support. Including Multi Factor Authentication which is becoming a must in many organisations. ### 2. Flexible software and great service at a good price **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about CustomerSure?** The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most from our feedback programme. **What do you dislike about CustomerSure?** I'm struggling to think of anything..... **What problems is CustomerSure solving and how is that benefiting you?** Providing customers with a channel to provide unabridged feedback that enables us to improve. Improve tactically for individual customers to resolve immediate challenges as well as looking at the bigger picture for themes that enable us to improve the experience for all customers. ### 3. A good platform to capture CX, options to add filters and customise survey. **Rating:** 4.5/5.0 stars **Reviewed by:** Sana Y. | Senior lead - Product Manager (Currently filling in for the CX role in customer survey), Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CustomerSure?** Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful. **What do you dislike about CustomerSure?** Dashboard can improve, can be more intuitive and easy to comprehend. **What problems is CustomerSure solving and how is that benefiting you?** We capture CSAT and NPS which is very essential for past experience feedback and forward looking projection as well. It also gives us a consolidated pain points of customer which the CX team then can use to improve the internals process leading to better CX. ### 4. Fabulous Customer support and easy to use platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Julia B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about CustomerSure?** The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the business. The support from the CustomerSure Team, Darren Wake (our Account Manager) in particular, has been outstanding. **What do you dislike about CustomerSure?** There is nothing to dislike, any minor issues we may have encountered have been swiftly addressed. **What problems is CustomerSure solving and how is that benefiting you?** CustomerSure is providing an easy-to-use platform through which we survey participants of closed projects. This helps us capture performance feedback which we can then use to improve our processes and share positive comments with our Teams. ### 5. Simple intuitive system **Rating:** 4.0/5.0 stars **Reviewed by:** Peter F. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about CustomerSure?** We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps. **What do you dislike about CustomerSure?** Probably more functianality than we really need. **What problems is CustomerSure solving and how is that benefiting you?** The problem of getting real feedback from customers. The automated process of being able to gather feedback is helpful. ### 6. Great platform with some complicated features. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2017 **What do you like best about CustomerSure?** I like that you are now able to filter customer feedback based on its negative, neutral, or positive score. **What do you dislike about CustomerSure?** The platform is slower since it's been updated. Some actions have been made more complicated and time-consuming, such as creating a case from a survey. **What problems is CustomerSure solving and how is that benefiting you?** So far, it has been the best platform for staying on top of customer surveys. ## CustomerSure Discussions - [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote - [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote - [View CustomerSure pricing details and edition comparison](https://www.g2.com/products/customersure/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+20%3A22%3A40+-0500&secure%5Bsession_id%5D=2ca7b65d-8ff9-466a-b02b-e355c0a3f256&secure%5Btoken%5D=36e2f3c446f03d541ff6945f24a87a108f4175b59d450a4adc618185695056fd&format=llm_user) ## CustomerSure Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Quality Assurance** - Evaluation - Calibration - Reports **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Health Score - Customer Profiles - Notifications **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Engagement** - Feedback - Dashboards - Training **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top CustomerSure Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,180 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,014 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)