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CustomerSure Reviews & Product Details

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

Seller

CustomerSure

Discussions

CustomerSure Community

Languages Supported

Arabic, Danish, German, English, Finnish, French, Hebrew, Indonesian, Italian, Japanese, Dutch, Norwegian, Spanish, Swedish, Thai, Chinese (Simplified)

Overview by

CustomerSure Admin

Pricing

Pricing provided by CustomerSure.

Starter

£999.00

Per Month

Pro

£1,999.00

Per Month

View More Pricing Information

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CustomerSure Media

CustomerSure Demo - Heatmap of entire organisation

Get a picture of your whole business on one screen: spot trouble areas and drill down to the verbatim feedback behind them.

CustomerSure Demo - NPS overall performance and breakdown

NPS, CSAT, CES, or your own custom themes. Know exactly where you stand now, and keep an eye on the trends

CustomerSure Demo - Multi-channel surveys

Completely customisable, brandable surveys. Edit as often as you like and see changes in real-time. If you need help with survey design, we’re on-hand to talk it through

Intelligently, automatically capture the trends customers are telling you about, so you can drill down to problem and success areas

CustomerSure Demo - Response Rate Analytics

Get more and better data by sending surveys at the time which best suits your customers. Trigger surveys by file upload or API integration, then use analytics to maximise your response rate.

CustomerSure Demo - Customer Journey Reporting

Be sure that every single step in a journey is delighting your customers.

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KY

Kristine Y.

CX Analyst

Enterprise (> 1000 emp.)

8/23/2024

"Pleasure to work with!"

5/5

What do you like best about CustomerSure?

CustomerSure is a pleasure to work with!

For me, CustomerSure is a Customer Centric organisation which provides a great tool to manage customer feedback, and they lead by example.

They listen to their customer feedback and implement changes/improvements based on their customer requirements.

The interface is easy to use (once you get your head around it). Luke and Chris have been extremely helpful with this and many other things. The reports are easy to view and understand. Data can be easily exported.

Guy is very knowledgeable, always gives a good CX advice, and Gill is easy to work with. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

Honestly, apart from a few UX niggles, nothing. It took me a while to get my head around some of the permissions, but Luke and Chris have been very supportive throughout. Review collected by and hosted on G2.com.

What problems is CustomerSure solving and how is that benefiting you?

CustomerSure software helps us gather customer feedback, in real time across the globe. It helps us identify our strengths and weaknesses, and measure progress over time.

We are a global business so global coverage with multi login, and multi language (and character capability) was a must, which Customer Sure can support. Including Multi Factor Authentication which is becoming a must in many organisations. Review collected by and hosted on G2.com.

PM

Paul M.

Head of Customer Experience

Mid-Market (51-1000 emp.)

8/23/2024

"Flexible software and great service at a good price"

5/5

What do you like best about CustomerSure?

The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most from our feedback programme. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

I'm struggling to think of anything..... Review collected by and hosted on G2.com.

SY

Sana Y.

Senior lead - Product Manager (Currently filling in for the CX role in customer survey)

Enterprise (> 1000 emp.)

11/7/2024

"A good platform to capture CX, options to add filters and customise survey."

4.5/5

What do you like best about CustomerSure?

Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

Dashboard can improve, can be more intuitive and easy to comprehend. Review collected by and hosted on G2.com.

JB

Julia B.

Customer Success Manager

Mid-Market (51-1000 emp.)

9/2/2024

"Fabulous Customer support and easy to use platform."

5/5

What do you like best about CustomerSure?

The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the business.

The support from the CustomerSure Team, Darren Wake (our Account Manager) in particular, has been outstanding. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

There is nothing to dislike, any minor issues we may have encountered have been swiftly addressed. Review collected by and hosted on G2.com.

PF

Peter F.

Sales Director

Small-Business (50 or fewer emp.)

9/23/2024

"Simple intuitive system"

4/5

What do you like best about CustomerSure?

We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

Probably more functianality than we really need. Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

6/30/2017

"Great platform with some complicated features."

3.5/5

What do you like best about CustomerSure?

I like that you are now able to filter customer feedback based on its negative, neutral, or positive score. Review collected by and hosted on G2.com.

What do you dislike about CustomerSure?

The platform is slower since it's been updated. Some actions have been made more complicated and time-consuming, such as creating a case from a survey. Review collected by and hosted on G2.com.