CX Index Reviews & Product Details

CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive impact to our business. Continued support and communication on additional options that are available is also excellenct Review collected by and hosted on G2.com.

To this point in time, I do not have any dislikes to report. Review collected by and hosted on G2.com.

CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive impact to our business. Review collected by and hosted on G2.com.

There is nothing I do not like about CX Index Review collected by and hosted on G2.com.

The team goes above and beyond even working beyond office hours to meet our goals. They promptly solve any problem that arises. Review collected by and hosted on G2.com.

The platform provides data and reports it lacks detailed insights and actionable recommendations. Understanding customer experiences across channels is also limited. Review collected by and hosted on G2.com.

I enjoy working with the talented team at CX Index -- they actually deliver regardless of what crazy criteria or approach we want to take to deliver meaningful surveys to our clients under various scenarios. Review collected by and hosted on G2.com.

It's hard to find something to dislike, actually. But, since I'm not a morning person, I'll only say that due to us being in different parts of the world, the best opportunities for us to meet to discuss objectives is generally in the morning -- but one positive here is that they've even worked past their normal office hours to accommodate a timeslot. Review collected by and hosted on G2.com.

The platform offers a comprehensive and holistic view of our customer feedback, making it easier than ever to stay in tune with customer sentiment and opportunities for improvement. Not only does it aggregate data from surveys, but it also manages to synthesize this information into easily digestible reports and actionable insights. Review collected by and hosted on G2.com.

No complaints from me, if challenges ever present themselves, the CX Index team are quick to resolve and follow up! Review collected by and hosted on G2.com.

A full-blown XM-tool beneficial to multitude of businesses. Holistic approach on XM-functionalities including surveys, social listening, social advocate, NLP, case management etc. Easy deployment and integrations to back-end systems. Update: The new CloudApp is even better with all the new features, as self-configurable surveys and dashboards. Review collected by and hosted on G2.com.

Nothing so far, especially with the advanced features on the new CloudApp. CX Index seems to be to committed to develop the product continuosly. Review collected by and hosted on G2.com.

Professionalism, friendly attitude, Work Quality Review collected by and hosted on G2.com.

Nothing as such. CX Index team always been helpful Review collected by and hosted on G2.com.

The dashboards give you all the information you need in an digestable way. Easy to use and navigate. Review collected by and hosted on G2.com.

Downloading background data can be cumbersome. Review collected by and hosted on G2.com.

There is great customer service and domain expertise in the team. In terms of the product, we got a lot of value from the sentiment analysis and Natural Language Processing which enabled us to make sense of large volumes of customer reviews. Review collected by and hosted on G2.com.

There are a lot of new releases and I think we could have been informed better about the new capabilities. Review collected by and hosted on G2.com.

Packed full of functionality that is carefully designed to help improve customer experience. The native Genesys Integration works really well. Great customer service from the customer success team. Review collected by and hosted on G2.com.

I would have liked it if the company had a U.S. office but I believe this is coming soon. Review collected by and hosted on G2.com.