--- title: CX Index Reviews meta_title: 'CX Index Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how CX Index works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 12 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CX Index Reviews **Vendor:** CX Index™ **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 12 ## About CX Index CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions.. ## CX Index Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of CX Index, which enhances the overall user experience and satisfaction. (2 reviews) - Users find CX Index to be **easy to use** , complemented by excellent support and a smooth implementation process. (2 reviews) - Users find the **implementation process smooth** , significantly enhancing their business operations with excellent support. (2 reviews) - Users appreciate the **time-saving features** of CX Index, facilitating smooth implementation and positive business impacts. (2 reviews) - Users appreciate the **excellent support and communication** from CX Index, enhancing their overall experience and satisfaction. (1 reviews) ## CX Index Reviews ### 1. CX Index does not disappoint **Rating:** 5.0/5.0 stars **Reviewed by:** Derek G. | Sr Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about CX Index?** CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive impact to our business. Continued support and communication on additional options that are available is also excellenct **What do you dislike about CX Index?** To this point in time, I do not have any dislikes to report. **What problems is CX Index solving and how is that benefiting you?** CX Index quick to is quick to respond to our question and demonstrate broad experience and ability to think outside the box in solving our problem or meet additional needs that we may have ### 2. Excellent product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about CX Index?** CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive impact to our business. **What do you dislike about CX Index?** There is nothing I do not like about CX Index **What problems is CX Index solving and how is that benefiting you?** It is helping us gather vital feedback from our customer base ### 3. Supportive and Helpful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gerardo L. | Senior Property Accountant, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about CX Index?** The team goes above and beyond even working beyond office hours to meet our goals. They promptly solve any problem that arises. **What do you dislike about CX Index?** The platform provides data and reports it lacks detailed insights and actionable recommendations. Understanding customer experiences across channels is also limited. **What problems is CX Index solving and how is that benefiting you?** CX Index team of experts in customer experience (CX) Net Promoter Score (NPS) and Customer Satisfaction (CSAT) have helped us alot.Their data centric approach has played a role, in guiding our informed business decisions. ### 4. Great Team and super flexible tool **Rating:** 4.5/5.0 stars **Reviewed by:** Dan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about CX Index?** I enjoy working with the talented team at CX Index -- they actually deliver regardless of what crazy criteria or approach we want to take to deliver meaningful surveys to our clients under various scenarios. **What do you dislike about CX Index?** It's hard to find something to dislike, actually. But, since I'm not a morning person, I'll only say that due to us being in different parts of the world, the best opportunities for us to meet to discuss objectives is generally in the morning -- but one positive here is that they've even worked past their normal office hours to accommodate a timeslot. **What problems is CX Index solving and how is that benefiting you?** Helping us get solid feedback about interactions with our agents. ### 5. CX Index platform is intuitive and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Steven D. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about CX Index?** The platform offers a comprehensive and holistic view of our customer feedback, making it easier than ever to stay in tune with customer sentiment and opportunities for improvement. Not only does it aggregate data from surveys, but it also manages to synthesize this information into easily digestible reports and actionable insights. **What do you dislike about CX Index?** No complaints from me, if challenges ever present themselves, the CX Index team are quick to resolve and follow up! **What problems is CX Index solving and how is that benefiting you?** Providing easily digestible data, reports, customer trends, with a view to providing actionable insights and opportunities for improvements. ### 6. A full-blown XM tool for capturing and analyzing feedback on multiple channels and platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Tuukka H. | Head of CX Management in Visma AI Works, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2021 **What do you like best about CX Index?** A full-blown XM-tool beneficial to multitude of businesses. Holistic approach on XM-functionalities including surveys, social listening, social advocate, NLP, case management etc. Easy deployment and integrations to back-end systems. Update: The new CloudApp is even better with all the new features, as self-configurable surveys and dashboards. **What do you dislike about CX Index?** Nothing so far, especially with the advanced features on the new CloudApp. CX Index seems to be to committed to develop the product continuosly. **What problems is CX Index solving and how is that benefiting you?** Understanding the root causes for customer experience, making them visible to the whole organization, managing the multichannel feedback. ### 7. Excellent experience working with CX Index Team **Rating:** 4.5/5.0 stars **Reviewed by:** Swarup D. | MC Delivery Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about CX Index?** Professionalism, friendly attitude, Work Quality **What do you dislike about CX Index?** Nothing as such. CX Index team always been helpful **What problems is CX Index solving and how is that benefiting you?** integration with Genesys for survey ### 8. Great tool to track & understand CX/NPS/CSAT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about CX Index?** The dashboards give you all the information you need in an digestable way. Easy to use and navigate. **What do you dislike about CX Index?** Downloading background data can be cumbersome. **What problems is CX Index solving and how is that benefiting you?** Understand our customer experience. ### 9. Make better decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Simon W. | Head of Partners , Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about CX Index?** There is great customer service and domain expertise in the team. In terms of the product, we got a lot of value from the sentiment analysis and Natural Language Processing which enabled us to make sense of large volumes of customer reviews. **What do you dislike about CX Index?** There are a lot of new releases and I think we could have been informed better about the new capabilities. **What problems is CX Index solving and how is that benefiting you?** There are a lot of stakeholders to manage across a multitude of locations and CX Index, which we integrated with many systems, really helped to identify any cracks in our processes so we could make really meaningful improvements to customer experience and bottom line. ### 10. VP Global Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Director of Marketing **Reviewed Date:** May 14, 2021 **What do you like best about CX Index?** Packed full of functionality that is carefully designed to help improve customer experience. The native Genesys Integration works really well. Great customer service from the customer success team. **What do you dislike about CX Index?** I would have liked it if the company had a U.S. office but I believe this is coming soon. **What problems is CX Index solving and how is that benefiting you?** We were eliminating mistakes to improve our processes. This led to an elimination of unnecessary costs, a significant reduction in customer effort, increased customer loyalty and advocacy. ### 11. Working with CX Index **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about CX Index?** The platform works well. It's easy to navigate and download reports. **What do you dislike about CX Index?** It's not easy to identify and sort salient themes from the customer comments. **What problems is CX Index solving and how is that benefiting you?** The platform allows us to understand better how customers experience and rate their online and store expereince and to make business decisions, and develop marketing strategies on the basis of that insight. ### 12. CX/NPS/CSAT experts who work with us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about CX Index?** Full service, full stack CX/CSAT/NPS solution from experts who are proud of their product and eager to help us get value from it. **What do you dislike about CX Index?** Nothing so far. They have delivered as promised **What problems is CX Index solving and how is that benefiting you?** CSAT/NPS for internal, customer, partner and supplier use. ## CX Index Discussions - [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities) - [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software) - [What is CX in software?](https://www.g2.com/discussions/what-is-cx-in-software) - [What is a CX index?](https://www.g2.com/discussions/cx-index-what-is-a-cx-index) - [What is a CX index?](https://www.g2.com/discussions/what-is-a-cx-index) - [View CX Index pricing details and edition comparison](https://www.g2.com/products/cx-index/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+15%3A11%3A53+-0500&secure%5Bsession_id%5D=7c43ebf5-d681-4e50-88d5-9d657762d7ec&secure%5Btoken%5D=1b39d4218e6897e0c3ec3b5754d3463d891c503ea5dcd0f0859e208bafba2286&format=llm_user) ## CX Index Integrations - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## CX Index Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top CX Index Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,022 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,980 reviews)