---
title: CustomerSure Reviews
meta_title: 'CustomerSure Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CustomerSure works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 6
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# CustomerSure Reviews
**Vendor:** CustomerSure  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 6
## About CustomerSure
CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.



## CustomerSure Pros & Cons
**What users like:**

- Users appreciate the **helpful customer support** from Luke and Darren, enhancing their experience with customisation flexibility. (1 reviews)
- Users value the **flexible customization options** of CustomerSure, enhanced by supportive team members like Luke and Darren. (1 reviews)
- Users value the **engagement with social posts** , which enhances their connection and interaction with CustomerSure. (1 reviews)
- Users value the **engagement with social posts** , enhancing interactions and connection through CustomerSure's system. (1 reviews)
- Users value the **customization flexibility** of CustomerSure, greatly appreciating the helpful support from the team. (1 reviews)
- Users commend the **helpful customer support** at CustomerSure, making the experience enjoyable and efficient. (1 reviews)

**What users dislike:**

- Users find the **dashboard lacking in intuitiveness** , making it difficult to navigate and fully utilize the features. (1 reviews)
- Users feel the **dashboard needs improvement** for better intuitiveness and comprehension, affecting overall usability. (1 reviews)
- Users find the **dashboard not intuitive** , suggesting improvements for better comprehension and ease of use. (1 reviews)

## CustomerSure Reviews
  ### 1. Pleasure to work with!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristine Y. | CX Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** August 23, 2024

**What do you like best about CustomerSure?**

CustomerSure is a pleasure to work with!

For me, CustomerSure is a Customer Centric organisation which provides a great tool to manage customer feedback, and they lead by example.

They listen to their customer feedback and implement changes/improvements based on their customer requirements.

The interface is easy to use (once you get your head around it). Luke and Chris have been extremely helpful with this and many other things. The reports are easy to view and understand. Data can be easily exported.

Guy is very knowledgeable, always gives a good CX advice, and Gill is easy to work with.

**What do you dislike about CustomerSure?**

Honestly, apart from a few UX niggles, nothing. It took me a while to get my head around some of the permissions, but Luke and Chris have been very supportive throughout.

**What problems is CustomerSure solving and how is that benefiting you?**

CustomerSure software helps us gather customer feedback, in real time across the globe. It helps us identify our strengths and weaknesses, and measure progress over time. 

We are a global business so global coverage with multi login, and multi language (and character capability) was a must, which Customer Sure can support. Including Multi Factor Authentication which is becoming a must in many organisations.

  ### 2. Flexible software and great service at a good price

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul M. | Head of Customer Experience, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 23, 2024

**What do you like best about CustomerSure?**

The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most from our feedback programme.

**What do you dislike about CustomerSure?**

I'm struggling to think of anything.....

**What problems is CustomerSure solving and how is that benefiting you?**

Providing customers with a channel to provide unabridged feedback that enables us to improve. Improve tactically for individual customers to resolve immediate challenges as well as looking at the bigger picture for themes that enable us to improve the experience for all customers.

  ### 3. A good platform to capture CX, options to add filters and customise survey.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sana  Y. | Senior lead - Product Manager (Currently filling in for the CX role in customer survey), Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about CustomerSure?**

Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful.

**What do you dislike about CustomerSure?**

Dashboard can improve, can be more intuitive and easy to comprehend.

**What problems is CustomerSure solving and how is that benefiting you?**

We capture CSAT and NPS which is very essential for past experience feedback and forward looking projection as well. It also gives us a consolidated pain points of customer which the CX team then can use to improve the internals process leading to better CX.

  ### 4. Fabulous Customer support and easy to use platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julia B. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 02, 2024

**What do you like best about CustomerSure?**

The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the business. 
The support from the CustomerSure Team, Darren Wake (our Account Manager) in particular, has been outstanding.

**What do you dislike about CustomerSure?**

There is nothing to dislike, any minor issues we may have encountered have been swiftly addressed.

**What problems is CustomerSure solving and how is that benefiting you?**

CustomerSure is providing an easy-to-use platform through which we survey participants of closed projects. This helps us capture performance feedback which we can then use to improve our processes and share positive comments with our Teams.

  ### 5. Simple intuitive system

**Rating:** 4.0/5.0 stars

**Reviewed by:** Peter F. | Sales Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 23, 2024

**What do you like best about CustomerSure?**

We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps.

**What do you dislike about CustomerSure?**

Probably more functianality than we really need.

**What problems is CustomerSure solving and how is that benefiting you?**

The problem of getting real feedback from customers.  The automated process of being able to gather feedback is helpful.

  ### 6. Great platform with some complicated features.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2017

**What do you like best about CustomerSure?**

I like that you are now able to filter customer feedback based on its negative, neutral, or positive score.

**What do you dislike about CustomerSure?**

The platform is slower since it's been updated. Some actions have been made more complicated and time-consuming, such as creating a case from a survey.

**What problems is CustomerSure solving and how is that benefiting you?**

So far, it has been the best platform for staying on top of customer surveys.


## CustomerSure Discussions
  - [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote
  - [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote

- [View CustomerSure pricing details and edition comparison](https://www.g2.com/products/customersure/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-07+16%3A55%3A37+-0500&secure%5Bsession_id%5D=e49a3c5c-cd39-458f-9994-845119f65ee4&secure%5Btoken%5D=d0b9dc24e45e9bf2c7a9e017d8b3c48c0a233b35fe62c17d04b324abcdf69f33&format=llm_user)

## CustomerSure Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys
- NPS of Customers
- Customer Engagement

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Platform**
- Health Score
- Customer Profiles
- Notifications
- NPS of Customers

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers
- Machine Learning

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Predictions**
- Service Quality Assurance
- Predictive Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention
- Behavior Analytics
- Usage Tracking/Analytics

**Platform**
- Reporting & Dashboards
- Third-Party Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
- Collaboration Tools
- Real-Time Data
- Activity Dashboard
- Customer Experience Management
- Churn Management
- Survey/Poll Management
- Communication Management
- Task Management
- Customer Management
- Account Management
- Renewal Management
- Feedback Management
- Knowledge Base Management
- Revenue Management
- Workflow Management
- Contact Management
- Email Management
- Configurable Workflow

**Performance**
- Third-Party Integrations
- Compliance

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Loyalty Program
- AI Copilot
- Campaign Personalization
- Personalization
- Email Campaign Management
- A/B Testing
- Knowledge Base Management
- Renewal Management
- Performance Metrics
- Workflow Management
- Behavioral Targeting
- Customer Engagement
- Sentiment Analysis
- Engagement Tracking
- Task Management
- Feedback Management
- Behavior Tracking
- Retention Tracking
- Support Ticket Management
- User Onboarding
- Lifecycle Management
- Customer Surveys
- Campaign Management
- Real-time Alerts
- Customer Journey Mapping
- Cancellation Management
- Third-Party Integrations
- Review Monitoring
- Customer Data Management
- Referral Tracking
- Customer Communication
- Churn Management
- Marketing Automation
- Referral Management
- Customer Segmentation
- Messaging
- Workflow Automation

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Onboarding
- Chat/Messaging
- Performance Metrics
- Activity Tracking
- CRM
- API
- Customer Database
- Customizable Templates
- Widgets
- Win/Loss Analysis
- AI Copilot
- Event Triggered Actions
- Surveys & Feedback
- Engagement Tracking
- Customer Segmentation
- Customizable Reports
- Drag & Drop
- Customer History
- Reporting & Statistics
- Reporting/Analytics
- Customizable Forms
- Customizable Branding
- Usage Tracking/Analytics
- Multi-Channel Communication
- Account Alerts

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