--- title: CX Index Reviews meta\_title: 'CX Index Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how CX Index works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 12 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### CX Index Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance. [(2 mentions)](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243587&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support. [(2 mentions)](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243601&qs=pros-and-cons#reviews) Users value the **smooth implementation process** of CX Index, which positively impacts their business operations. [(2 mentions)](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243540&qs=pros-and-cons#reviews) Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity. [(2 mentions)](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243605&qs=pros-and-cons#reviews) Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact. [(1 mentions)](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243590&qs=pros-and-cons#reviews) ### Top Pros or Advantages of CX Index ##### 1. Customer Support Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance. [ See 2 mentions ](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243587&qs=pros-and-cons#reviews) See Related User Reviews DG Derek G. Enterprise (\> 1000 emp.) 5.0/5 "CX Index does not disappoint" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and service" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ##### 2. Ease of Use Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support. [ See 2 mentions ](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243601&qs=pros-and-cons#reviews) See Related User Reviews DG Derek G. Enterprise (\> 1000 emp.) 5.0/5 "CX Index does not disappoint" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and service" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ##### 3. Implementation Ease Users value the **smooth implementation process** of CX Index, which positively impacts their business operations. [ See 2 mentions ](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243540&qs=pros-and-cons#reviews) See Related User Reviews DG Derek G. Enterprise (\> 1000 emp.) 5.0/5 "CX Index does not disappoint" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and service" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ##### 4. Time-Saving Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity. [ See 2 mentions ](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243605&qs=pros-and-cons#reviews) See Related User Reviews DG Derek G. Enterprise (\> 1000 emp.) 5.0/5 "CX Index does not disappoint" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and service" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ##### 5. Communication Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact. [ See 1 mentions ](https://www.g2.com/products/cx-index/reviews?filters%5Bsentiment_snippet%5D=2243590&qs=pros-and-cons#reviews) See Related User Reviews DG Derek G. Enterprise (\> 1000 emp.) 5.0/5 "CX Index does not disappoint" What do you like about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive i ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/cx-index/competitors/alternatives) DG Derek G. Sr Product Analyst Enterprise (\> 1000 emp.) 8/8/2025 "CX Index does not disappoint" 5/5 What do you like best about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive impact to our business. Continued support and communication on additional options that are available is also excellenct Review collected by and hosted on G2.com. What do you dislike about CX Index? To this point in time, I do not have any dislikes to report. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? CX Index quick to is quick to respond to our question and demonstrate broad experience and ability to think outside the box in solving our problem or meet additional needs that we may have Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 8/8/2025 "Excellent product and service" 5/5 What do you like best about CX Index? CX Index is an excellent product, easy to use and excellent support/ service team. Implementation process was so smooth and has made a real positive impact to our business. Review collected by and hosted on G2.com. What do you dislike about CX Index? There is nothing I do not like about CX Index Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? It is helping us gather vital feedback from our customer base Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GL Gerardo L. Senior Property Accountant Real Estate Small-Business (50 or fewer emp.) 9/27/2023 "Supportive and Helpful Tool" 4.5/5 What do you like best about CX Index? The team goes above and beyond even working beyond office hours to meet our goals. They promptly solve any problem that arises. Review collected by and hosted on G2.com. What do you dislike about CX Index? The platform provides data and reports it lacks detailed insights and actionable recommendations. Understanding customer experiences across channels is also limited. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? CX Index team of experts in customer experience (CX) Net Promoter Score (NPS) and Customer Satisfaction (CSAT) have helped us alot.Their data centric approach has played a role, in guiding our informed business decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan D.") DD Dan D. Mid-Market (51-1000 emp.) 5/11/2023 "Great Team and super flexible tool" 4.5/5 What do you like best about CX Index? I enjoy working with the talented team at CX Index -- they actually deliver regardless of what crazy criteria or approach we want to take to deliver meaningful surveys to our clients under various scenarios. Review collected by and hosted on G2.com. What do you dislike about CX Index? It's hard to find something to dislike, actually. But, since I'm not a morning person, I'll only say that due to us being in different parts of the world, the best opportunities for us to meet to discuss objectives is generally in the morning -- but one positive here is that they've even worked past their normal office hours to accommodate a timeslot. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? Helping us get solid feedback about interactions with our agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steven D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven D.") SD Steven D. Head of Customer Experience Mid-Market (51-1000 emp.) 5/18/2023 "CX Index platform is intuitive and easy to navigate" 5/5 What do you like best about CX Index? The platform offers a comprehensive and holistic view of our customer feedback, making it easier than ever to stay in tune with customer sentiment and opportunities for improvement. Not only does it aggregate data from surveys, but it also manages to synthesize this information into easily digestible reports and actionable insights. Review collected by and hosted on G2.com. What do you dislike about CX Index? No complaints from me, if challenges ever present themselves, the CX Index team are quick to resolve and follow up! Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? Providing easily digestible data, reports, customer trends, with a view to providing actionable insights and opportunities for improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tuukka H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tuukka H.") TH Tuukka H. Head of CX Management in Visma AI Works Mid-Market (51-1000 emp.) 5/2/2021 "A full-blown XM tool for capturing and analyzing feedback on multiple channels and platforms" 5/5 What do you like best about CX Index? A full-blown XM-tool beneficial to multitude of businesses. Holistic approach on XM-functionalities including surveys, social listening, social advocate, NLP, case management etc. Easy deployment and integrations to back-end systems. Update: The new CloudApp is even better with all the new features, as self-configurable surveys and dashboards. Review collected by and hosted on G2.com. What do you dislike about CX Index? Nothing so far, especially with the advanced features on the new CloudApp. CX Index seems to be to committed to develop the product continuosly. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? Understanding the root causes for customer experience, making them visible to the whole organization, managing the multichannel feedback. Review collected by and hosted on G2.com. Show More 5/12/2023 Current UserValidated ReviewerSource: Organic ![Swarup D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swarup D.") SD Swarup D. MC Delivery Specialist Small-Business (50 or fewer emp.) 5/18/2023 "Excellent experience working with CX Index Team" 4.5/5 What do you like best about CX Index? Professionalism, friendly attitude, Work Quality Review collected by and hosted on G2.com. What do you dislike about CX Index? Nothing as such. CX Index team always been helpful Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? integration with Genesys for survey Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 5/17/2023 "Great tool to track & understand CX/NPS/CSAT" 4.5/5 What do you like best about CX Index? The dashboards give you all the information you need in an digestable way. Easy to use and navigate. Review collected by and hosted on G2.com. What do you dislike about CX Index? Downloading background data can be cumbersome. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? Understand our customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Simon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon W.") SW Simon W. Head of Partners Mid-Market (51-1000 emp.) 5/11/2021 "Make better decisions" 5/5 What do you like best about CX Index? There is great customer service and domain expertise in the team. In terms of the product, we got a lot of value from the sentiment analysis and Natural Language Processing which enabled us to make sense of large volumes of customer reviews. Review collected by and hosted on G2.com. What do you dislike about CX Index? There are a lot of new releases and I think we could have been informed better about the new capabilities. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? There are a lot of stakeholders to manage across a multitude of locations and CX Index, which we integrated with many systems, really helped to identify any cracks in our processes so we could make really meaningful improvements to customer experience and bottom line. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AB Alexander B. Director of Marketing 5/14/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "VP Global Customer Care" 5/5 What do you like best about CX Index? Packed full of functionality that is carefully designed to help improve customer experience. The native Genesys Integration works really well. Great customer service from the customer success team. Review collected by and hosted on G2.com. What do you dislike about CX Index? I would have liked it if the company had a U.S. office but I believe this is coming soon. Review collected by and hosted on G2.com. What problems is CX Index solving and how is that benefiting you? We were eliminating mistakes to improve our processes. This led to an elimination of unnecessary costs, a significant reduction in customer effort, increased customer loyalty and advocacy. Review collected by and hosted on G2.com. 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