Best Enterprise Experience Management Software - Page 2

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 168

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fuel Cycle (+0.32%) - Among all products in this category, Fuel Cycle recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,800+ Authentic Reviews
  • 168+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Qualtrics Market Research, Medallia Customer Experience, Resonate CX, Reputation, Qualtrics Customer Experience, UserTesting, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=qualtrics-market-research&focus%5B%5D=medallia-customer-experience&focus%5B%5D=resonate-cx&focus%5B%5D=reputation&focus%5B%5D=qualtrics-customer-experience&focus%5B%5D=usertesting&focus%5B%5D=asknicely&segment=enterprise)

Experience.com

Experience.com is an Experience Management Platform that helps organizations turn customer and employee feedback into stronger experiences, greater trust, and greater visibility. Experience.com connects Customer Experience (CX), Employee Experience (EX), reputation, online visibility, and AI Visibility in one platform. Organizations can collect and analyze feedback, manage reviews and reputation, publish content and social updates, maintain accurate business information, and strengthen how their brand appears across search and AI-powered discovery. For multi-location organizations and enterprises, the Experience Management Platform (XMP) provides centralized experience management, reputation, campaigns, analytics, governance, and visibility across locations and teams. For professionals and individual locations, the Search Rank Platform (SRP) helps build a stronger digital presence through reviews, business information, content, engagement, and other search signals. As customer discovery increasingly moves beyond traditional search, Experience.com also helps organizations build AI Visibility. AI-powered tools help businesses create authoritative content, demonstrate expertise, maintain accurate digital information, and strengthen the signals that AI systems use to understand, trust, and surface a business. Rather than managing feedback, reviews, search presence, and reputation through disconnected point solutions, Experience.com brings these capabilities together. The platform helps organizations connect the experience they create with the reputation they earn and the visibility they gain. Experience.com helps organizations capture feedback, understand what it means, build trust, and get found where customers are looking.

Average Rating: 4.8/5.0

Total Reviews: 401

How Do G2 Users Rate Experience.com?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.1/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Experience.com?

  • Seller: Experience.com
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Branch Manager, Loan Officer
  • Top Industries: Financial Services, Real Estate
  • Company Size: 40% Medium, 33% Small

What Do G2 Reviewers Say About Experience.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Experience.com, enjoying seamless setup and accessible, user-friendly features.
  • Users highly value the exceptional customer support from Experience.com, ensuring timely and professional assistance whenever needed.
  • Users appreciate the easy-to-use interface of Experience.com, enhancing their ability to manage and analyze customer reviews.
  • Users appreciate the seamless review management of Experience.com, enhancing client engagement and operational efficiency effortlessly.
  • Users value the real customer experiences on Experience.com, enhancing marketing strategies and building confidence in their business.
Cons
  • Users find linking issues burdensome, preferring direct posting on other review sites for convenience.
  • Users often face connection issues with Experience.com, finding account linking and reconnections cumbersome.
  • Users experience integration issues with Experience.com, especially regarding social media linking and options for loan officers.
  • Users find the social media integration confusing and are frustrated by the need for a business account.
  • Users face improvement needs with Experience.com, citing connection issues, excessive review prompts, and outdated survey questions.

What Are Recent G2 Reviews of Experience.com?

What Are G2 Users Discussing About Experience.com?

Survicate

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

Average Rating: 4.6/5.0

Total Reviews: 203

How Do G2 Users Rate Survicate?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Survicate?

  • Seller: Survicate
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Warsaw, MA
  • Twitter: @Survicate
    12,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 42% Medium

What Do G2 Reviewers Say About Survicate?

AI-generated summary from verified user reviews

Pros
  • Users find Survicate's ease of use remarkable, enabling quick survey creation and efficient utilization of client feedback.
  • Users appreciate the versatile survey management of Survicate, enjoying intuitive design and stellar customer support for feedback collection.
  • Users highlight the stellar customer support of Survicate, praising its responsiveness and helpfulness in addressing issues.
  • Users value the multiple easy integrations offered by Survicate, enhancing functionality and efficiency in their workflows.
  • Users are impressed with the seamless integrations of Survicate, enhancing their survey deployment and data collection experience.
Cons
  • Users face challenges with audience targeting and customization in Survicate, limiting their overall effectiveness and flexibility.
  • Users highlight audience targeting limitations and insufficient customization options, impacting overall functionality and flexibility.
  • Users find limited customization in Survicate, restraining their ability to personalize widgets and surveys effectively.
  • Users note survey limitations in customization options and insufficient analysis features, impacting overall flexibility and user experience.
  • Users find Survicate's missing features frustrating, citing limitations in customization and audience targeting automation.

What Are Recent G2 Reviews of Survicate?

What Are G2 Users Discussing About Survicate?

Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Warner Bros. Discovery, Volvo, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com.

Average Rating: 4.4/5.0

Total Reviews: 130

How Do G2 Users Rate Alida?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.6/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Alida?

  • Seller: Alida
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Toronto, Canada
  • Twitter: @Alida
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    347 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Hospital & Health Care
  • Company Size: 61% Large, 28% Medium

What Do G2 Reviewers Say About Alida?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alida, enabling swift project development and intuitive survey creation.
  • Users value the exceptional customer support from Alida, which enhances their survey experience and overall satisfaction.
  • Users highly value the comprehensive tools for research in Alida, allowing quicker and cost-effective feedback gathering.
  • Users praise Alida for its intuitive interface, making survey creation and adjustments seamless and efficient.
  • Users value Alida’s easy-to-use platform and its continuous addition of features that enhance research capabilities.
Cons
  • Users find the complexity of Alida's panel management and workflows challenging, requiring significant time and effort to navigate.
  • Users face difficult reporting challenges with Alida, citing outdated tools and non-user-friendly data extraction processes.
  • Users face challenges with data management limitations, including difficulties in reporting and extracting actionable insights.
  • Users experience filtering issues with Alida, finding data management and survey edits unnecessarily complicated.
  • Users feel that Alida requires significant improvements in adaptive responses, AI features, and reporting capabilities.

What Are Recent G2 Reviews of Alida?

What Are G2 Users Discussing About Alida?

Syndigo

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

Average Rating: 4.4/5.0

Total Reviews: 195

How Do G2 Users Rate Syndigo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Syndigo?

  • Seller: Syndigo
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • Twitter: @syndigoLLC
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,727 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Retail
  • Company Size: 40% Medium, 31% Small

What Do G2 Reviewers Say About Syndigo?

AI-generated summary from verified user reviews

Pros
  • Users praise the prompt and helpful customer support of Syndigo, making issue resolution and communication seamless.
  • Users value the user-friendly interface of Syndigo, enhancing their workflow and making operations seamless and efficient.
  • Users value the exceptional customer service from Syndigo, appreciating their prompt and helpful responses at every turn.
  • Users commend the quick response of Syndigo's customer support, enhancing their overall experience and satisfaction.
  • Users commend Syndigo for its intuitive platform and excellent support, enhancing efficiency in managing product information seamlessly.
Cons
  • Users express concern over data management issues, citing delays, errors, and lack of integration causing workflow challenges.
  • Users find the learning curve steep with Syndigo, highlighting confusion in navigation and user interface for newcomers.
  • Users struggle with poor usability due to a confusing UI and complicated navigation, hindering efficiency and ease of use.
  • Users find the complexity of Syndigo challenging, requiring simplification for a better overall experience.
  • Users find the interface confusing and overly complicated, hindering their ability to navigate effectively.

What Are Recent G2 Reviews of Syndigo?

What Are G2 Users Discussing About Syndigo?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.1/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, enjoying its intuitive design and adaptable features for social media management.
  • Users appreciate the user-friendly and scalable social media management capabilities of Emplifi for effortless post scheduling.
  • Users value the comprehensive analytics provided by Emplifi, enabling effective data analysis and customizable dashboards.
  • Users value the insightful analytics from Emplifi, appreciating the effective dashboards and competitive benchmarks provided.
  • Users appreciate the intuitive platform with regularly updated features that enhance their social media marketing efforts.
Cons
  • Users feel the missing features in Emplifi hinder complete functionality and limit effective analytics tracking.
  • Users face technical issues with Emplifi, especially regarding analytics and functionality on Instagram and TikTok.
  • Users report feature limitations in Emplifi, affecting custom metrics, analytics updates, and overall dashboard configurability.
  • Users feel that improvements are needed in Emplifi's dashboard configurability and enhancement pace for optimal functionality.
  • Users are disappointed with the lack of features in Emplifi, particularly regarding analytics and customization options.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 197

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.5/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • Twitter: @Sprig
    2,085 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    261 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Sprig, making it accessible for non-technical individuals and efficient for insights.
  • Users appreciate the easy integrations of Sprig, facilitating seamless data tracking and communication within their workflow.
  • Users value the real-time feedback management of Sprig, enhancing insights and accelerating study outcomes.
  • Users praise the responsive customer support of Sprig, making assistance readily available during technical challenges.
  • Users find Sprig's ease of use refreshing, appreciating its intuitive setup and seamless integration with tools like Slack.
Cons
  • Users face issues with survey navigation and logic, making it challenging to extract meaningful insights.
  • Users struggle with survey limitations, facing navigation issues, lack of informative responses, and potential high costs.
  • Users find the setup process time-consuming due to delayed support responses and complex billing management.
  • Users face dashboard issues with Sprig, including frequent resets and confusing data formats, making surveys challenging to manage.
  • Users face challenges with data inaccuracy in Sprig, as export formatting and billing clarity can be frustrating.

What Are Recent G2 Reviews of Sprig?

ChurnZero

ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale.

Average Rating: 4.7/5.0

Total Reviews: 1,605

How Do G2 Users Rate ChurnZero?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.4/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ChurnZero?

  • Seller: ChurnZero
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Washington, District of Columbia
  • Twitter: @churnzero
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    148 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Director of Customer Success
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Medium, 27% Small

What Do G2 Reviewers Say About ChurnZero?

AI-generated summary from verified user reviews

Pros
  • Users find ChurnZero to be intuitive and user-friendly, streamlining their operations and enhancing customer engagement.
  • Users value the helpful customer success management that aids in efficiently monitoring and engaging with clients.
  • Users love the automation features of ChurnZero, enhancing organization and streamlining workflows for improved customer success.
  • Users rave about the fantastic customer support from ChurnZero, enhancing their experience and efficiency significantly.
  • Users commend ChurnZero for its efficiency in organization and adaptability, streamlining workflows and enhancing customer management.
Cons
  • Users find the learning curve steep, resulting in a time-consuming process before fully benefiting from ChurnZero.
  • Users find the complexity of navigation and report creation in ChurnZero challenging, impacting overall usability.
  • Users find ChurnZero's interface not intuitive, complicating email formatting, navigation, and integration processes.
  • Users note the missing features in ChurnZero, expressing a desire for better account overview and customization options.
  • Users face a steep learning curve with ChurnZero, requiring time and effort to achieve proficiency with features.

What Are Recent G2 Reviews of ChurnZero?

What Are G2 Users Discussing About ChurnZero?

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 4.6/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 4.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Designer, Senior UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Dovetail, enjoying its intuitive features and effective research organization capabilities.
  • Users appreciate the impressive AI features of Dovetail, which streamline research synthesis and enhance data interaction.
  • Users find Dovetail's data reusability invaluable, enabling quick access to insights and enhancing research efficiency.
  • Users value Dovetail's data reusability, as it streamlines research processes and enhances access to customer insights.
  • Users value the intuitive interface and powerful features of Dovetail, which enhance research efficiency and collaboration.
Cons
  • Users find Dovetail lacking in advanced features, including AI tools, tagging accuracy, and reporting options.
  • Users are frustrated by limited prioritization of insights and complex tagging, hindering effective information retrieval in Dovetail.
  • Users find the inefficient tagging system frustrating, complicating the organization and retrieval of valuable insights.
  • Users find the complexity of Dovetail overwhelming, especially regarding setup, tagging, and managing data across projects.
  • Users are frustrated by feature limitations, feeling that essential tools were removed while new ones failed to meet needs.

What Are Recent G2 Reviews of Dovetail?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

Forsta

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Average Rating: 4.2/5.0

Total Reviews: 297

How Do G2 Users Rate Forsta?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Forsta?

  • Seller: Forsta
  • Year Founded: 1990
  • HQ Location: London, United Kingdom
  • Twitter: @Forstaglobal
    840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    366 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Manager
  • Top Industries: Market Research, Management Consulting
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About Forsta?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Forsta, finding survey creation and data extraction straightforward and efficient.
  • Users praise Forsta's data integration and reporting capabilities, making survey creation and data extraction seamless and efficient.
  • Users appreciate the customization options in Forsta, enhancing their market research experience and data integration.
  • Users value the powerful data analysis tools in Forsta, enhancing their market research and customer experience efforts.
  • Users value the efficiency improvements provided by Forsta's comprehensive tools and attentive support for their research needs.
Cons
  • Users find the limited design options of Forsta hinder their ability to personalize surveys effectively.
  • Users find Forsta to be expensive, with high licensing costs that discourage smaller teams from utilizing its features.
  • Users find Forsta costly and difficult to customize, facing challenges with pricing and survey scripting.
  • Users find limited customization options frustrating, hindering personalization and complicating the setup process.
  • Users find the limited features of Forsta restrictive, complicating their ability to customize and personalize projects effectively.

What Are Recent G2 Reviews of Forsta?

What Are G2 Users Discussing About Forsta?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 45

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 48% Large, 37% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

ClearlyRated

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation.

Average Rating: 4.8/5.0

Total Reviews: 129

How Do G2 Users Rate ClearlyRated?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind ClearlyRated?

  • Seller: ClearlyRated
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Portland, Oregon
  • Twitter: @ClearlyRated
    1,630 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Director
  • Top Industries: Staffing and Recruiting, Accounting
  • Company Size: 60% Medium, 24% Small

What Do G2 Reviewers Say About ClearlyRated?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of implementation and insightful summaries provided by ClearlyRated for identifying strengths and opportunities.
  • Users appreciate the ease of use of ClearlyRated, finding it user-friendly and responsive for support queries.
  • Users praise the quick and effective customer support from ClearlyRated, enhancing their overall experience with the service.
  • Users appreciate the structured and efficient feedback collection of ClearlyRated, enhancing ongoing process improvement initiatives.
  • Users appreciate the streamlined feedback management of ClearlyRated, effectively measuring client satisfaction and improving services.
Cons
  • Some users feel that ClearlyRated is expensive compared to other survey options, despite its added value and ROI.
  • Users experience survey limitations due to restricted response options and frequent spam issues affecting feedback collection.
  • Users find the navigation challenging, feeling overwhelmed by the information and lacking editing options for surveys.
  • Users feel the product requires considerable improvement, especially in depth and functionality related to data analysis and feedback categorization.
  • Users find the difficult navigation of ClearlyRated challenging, especially for newcomers trying to access key features.

What Are Recent G2 Reviews of ClearlyRated?

What Are G2 Users Discussing About ClearlyRated?

Fuel Cycle

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Fuel Cycle Platform, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.

Average Rating: 4.4/5.0

Total Reviews: 43

How Do G2 Users Rate Fuel Cycle?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 5.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Fuel Cycle?

  • Seller: Fuel Cycle
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Los Angeles, CA
  • Twitter: @FUELCYCLEinc
    2,420 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    160 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 63% Large, 23% Small

What Do G2 Reviewers Say About Fuel Cycle?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support of Fuel Cycle, which enhances efficiency and ensures quick problem resolution.
  • Users appreciate the ease of use of Fuel Cycle, enjoying quick setup and fast, effective support for smooth operations.
  • Users appreciate the ease of use and helpful responses from Fuel Cycle, making it a highly recommended tool.
  • Users value the easy integrations for creating activities and surveys, enhancing their data collection experience.
  • Users find the easy setup of Fuel Cycle essential for a smooth transition to using the platform effectively.
Cons
  • Users find layout issues confusing, especially when switching between CX versions and navigating unclear UI elements.
  • Users face export limitations with Fuel Cycle, needing easier data handling and settings retention for efficiency.
  • Users feel the limited functionality of Fuel Cycle's logo and settings detracts from their overall experience.
  • Users find the interface confusing, especially when switching between legacy and new CX systems, hindering usability.
  • Users feel that the poor design of the logo and settings in Fuel Cycle significantly detracts from their overall experience.

What Are Recent G2 Reviews of Fuel Cycle?

What Are G2 Users Discussing About Fuel Cycle?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,140

How Do G2 Users Rate Totango?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.2/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango to be easy to use, simplifying setup and enhancing account tracking and daily workflows.
  • Users value the excellent customer support from Totango, enhancing their effectiveness and simplifying account management.
  • Users appreciate the robust functionality of Totango, enabling seamless campaign management and valuable insights.
  • Users appreciate the customization options in Totango, enhancing account management and improving customer adoption strategies.
  • Users value the efficiency of Totango, streamlining workflows and enhancing productivity across the customer journey.
Cons
  • Users find the learning curve steep, as the overload of data makes it challenging to identify key information quickly.
  • Users face integration issues with Totango, particularly with Salesforce, hindering a seamless experience across platforms.
  • Users find missing features in Totango, such as limited analysis tools and poor campaign templates, frustrating.
  • Users find the limited customization options in Totango hinder their ability to tailor the product effectively.
  • Users face a steep learning curve with Totango, finding it overwhelming and lacking sufficient educational resources.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

Eyerys

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Eyerys?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.4/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.5/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Eyerys?

  • Seller: Smoke CI
  • Year Founded: 2008
  • HQ Location: Johannesburg, Gauteng
  • Twitter: @SmokeCIS
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 52% Large, 26% Medium

What Are Recent G2 Reviews of Eyerys?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated