Best Enterprise Experience Management Software - Page 2

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 552

Category Stats (Nov 2026)

  • Average Rating: 4.54/5 (↑0.03 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Resonate CX (+0.41%) - Among all products in this category, Resonate CX recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 68,600+ Authentic Reviews
  • 552+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Qualtrics Market Research, Medallia Customer Experience, Resonate CX, Qualtrics Customer Experience, Reputation, Gainsight Customer Success, and Alchemer Feedback Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=qualtrics-market-research&focus%5B%5D=medallia-customer-experience&focus%5B%5D=resonate-cx&focus%5B%5D=qualtrics-customer-experience&focus%5B%5D=reputation&focus%5B%5D=gainsight-customer-success&focus%5B%5D=alchemer-feedback-platform&segment=enterprise)

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.1/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, facilitating efficient management and integration of social media tasks.
  • Users commend Emplifi for its versatile social media management tools, allowing effective scheduling, reporting, and performance analysis.
  • Users value Emplifi's integrated analytics tools, enhancing efficiency and collaboration across social media management tasks.
  • Users value the comprehensive analytics of Emplifi, enhancing insights and facilitating efficient social media management.
  • Users appreciate Emplifi's clean layout and integrated features for analytics, publishing, and community management in one place.
Cons
  • Users report a need for missing features like improved integrations and social listening capabilities in Emplifi.
  • Users experience technical issues with Emplifi, including glitches and inconsistencies that disrupt workflows and frustrate users.
  • Users find feature limitations in Emplifi, particularly with digital listening and custom metrics accessibility.
  • Users find that Emplifi requires improvement in stability and integrations, as features can be glitchy and frustrating.
  • Users express frustration over the lack of features in Emplifi, particularly regarding limited digital listening and custom metrics.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

Syndigo

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

Average Rating: 4.3/5.0

Total Reviews: 213

How Do G2 Users Rate Syndigo?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Syndigo?

  • Seller: Syndigo
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • LinkedIn® Page: www.linkedin.com
    1,807 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Retail
  • Company Size: 40% Medium, 34% Small

What Do G2 Reviewers Say About Syndigo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Syndigo, praising its straightforward setup and excellent support.
  • Users praise the exceptional customer support from Syndigo, noting rapid responses and effective problem-solving during their partnership.
  • Users value the strong retailer partnerships and attentive customer service provided by Syndigo, enhancing their brand content connections.
  • Users appreciate the rapid response from customer support, praising their efficiency and helpfulness in resolving issues.
  • Users appreciate the enhanced features of Syndigo, enjoying its unified platform for PIM, analytics, and usability.
Cons
  • Users struggle with data management issues in Syndigo, finding updates and asset organization challenging despite its integrated platform.
  • Users find a steep learning curve with Syndigo, especially in navigation and verification processes.
  • Users find the poor usability of Syndigo frustrating, with challenges in navigation and managing updates effectively.
  • Users find the complexity of updates and reviews in Syndigo can be confusing and challenging to navigate.
  • Users find the online dashboard not user-friendly, struggling with complexity and manual updates affecting their productivity.

What Are Recent G2 Reviews of Syndigo?

What Are G2 Users Discussing About Syndigo?

ChurnZero

ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale.

Average Rating: 4.7/5.0

Total Reviews: 1,626

How Do G2 Users Rate ChurnZero?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.4/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ChurnZero?

  • Seller: ChurnZero
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Washington, District of Columbia
  • LinkedIn® Page: www.linkedin.com
    145 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Director of Customer Success
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Medium, 28% Small

What Do G2 Reviewers Say About ChurnZero?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ChurnZero for tracking customer journeys and creating segments efficiently.
  • Users find ChurnZero's helpful insights invaluable for tracking customer health and preparing for QBRs efficiently.
  • Users love the automation features of ChurnZero, enhancing their ability to manage customer journeys effectively.
  • Users praise ChurnZero for its excellent customer support, highlighting outstanding partnership and effective integration of tools.
  • Users laud the efficiency of ChurnZero, with quick access to segments and useful tools improving daily operations.
Cons
  • Users experience a steep learning curve with ChurnZero, as setup and customization require significant time and effort.
  • Users find the complexity of setup and customization in ChurnZero can be overwhelming and time-consuming.
  • Users find ChurnZero's interface not intuitive, with outdated navigation and confusing terminology impacting usability.
  • Users feel the missing features in ChurnZero hinder functionality, particularly for custom filters and integration options.
  • Users find ChurnZero has a steep learning curve, making initial setup and customization quite overwhelming and time-consuming.

What Are Recent G2 Reviews of ChurnZero?

What Are G2 Users Discussing About ChurnZero?

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Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 197

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.5/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users value the easy setup of Sprig, enabling quick launch of in-app surveys and seamless feedback collection.
  • Users appreciate the ease of use of Sprig, enabling quick setup and efficient survey launching across departments.
  • Users appreciate the intuitive design of Sprig, enabling quick setup and effortless survey deployment for timely feedback.
  • Users praise Sprig's quick and knowledgeable customer support, enhancing their overall experience and satisfaction with the product.
  • Users value the quick setup and ease of launching surveys with Sprig, enhancing feedback collection efficiency.
Cons
  • Users struggle with survey issues like navigation difficulties, limited feedback, and confusing billing and data export processes.
  • Users find survey limitations frustrating, particularly with frequent resets, difficult navigation, and insufficient feedback opportunities.
  • Users find the survey logic limitations of Sprig to be less advanced compared to other robust platforms.
  • Users often face data inaccuracy issues with Sprig, citing challenges in managing exports and interpreting heatmaps.
  • Users find Sprig's features to be limited and challenging, hindering effective navigation and data utilization.

What Are Recent G2 Reviews of Sprig?

Forsta

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Average Rating: 4.2/5.0

Total Reviews: 297

How Do G2 Users Rate Forsta?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.4/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Forsta?

  • Seller: Forsta
  • Year Founded: 1990
  • HQ Location: London, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    366 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Manager
  • Top Industries: Market Research, Management Consulting
  • Company Size: 43% Medium, 29% Large

What Do G2 Reviewers Say About Forsta?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Forsta, appreciating its seamless integration and powerful visualization tools.
  • Users value the ease of use and integration of Forsta for market research visualizations and reporting.
  • Users value the customization capabilities of Forsta, which align perfectly with market research needs and preferences.
  • Users value the advanced data analysis tools in Forsta, facilitating complex research and insightful reporting.
  • Users value the efficiency improvement of Forsta, benefiting from advanced tools that streamline research and analytics.
Cons
  • Users find the limited design options of Forsta hinder their ability to personalize surveys effectively.
  • Users express frustration over poor performance, citing issues like low video quality, delays, and limited design options.
  • Users find the time-consuming setup process frustrating, especially for creating video clips and managing projects.
  • Users often face delay issues with Forsta, leading to frustrating video creation and extended scripting times.
  • Users find Forsta to be expensive, with high licensing costs that discourage smaller teams from utilizing its features.

What Are Recent G2 Reviews of Forsta?

What Are G2 Users Discussing About Forsta?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 49

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 44% Large, 34% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

ClearlyRated

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation.

Average Rating: 4.7/5.0

Total Reviews: 130

How Do G2 Users Rate ClearlyRated?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind ClearlyRated?

  • Seller: ClearlyRated
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Portland, Oregon
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Director
  • Top Industries: Staffing and Recruiting, Accounting
  • Company Size: 60% Medium, 24% Small

What Do G2 Reviewers Say About ClearlyRated?

AI-generated summary from verified user reviews

Pros
  • Users find the helpful support from ClearlyRated invaluable for guidance on surveys and data analysis.
  • Users find ClearlyRated easy to use, facilitating quick survey launches and enhancing response rates effectively.
  • Users praise the helpful customer support of ClearlyRated, which aids in creating effective surveys and gathering valuable data.
  • Users praise the helpful support and improvements in ClearlyRated, enhancing the feedback collection experience significantly.
  • Users value the simple and effective feedback collection process, enhancing their operational and marketing efforts significantly.
Cons
  • Users feel the product is expensive for its offerings, with concerns about service decline and integration issues.
  • Users express concern over limited response options, with suggestions for extended survey capabilities and better email delivery.
  • Users feel there are limitations in value realization and improvements needed for the export function and support.
  • Users feel that improvements are needed in export functions and data upload processes for enhanced usability and presentation.
  • Users find the difficult navigation of ClearlyRated's dashboard challenging, especially for newcomers to the platform.

What Are Recent G2 Reviews of ClearlyRated?

What Are G2 Users Discussing About ClearlyRated?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,142

How Do G2 Users Rate Totango?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.2/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    116 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango's ease of use exceptional, enhancing organization and simplifying tracking for effective customer management.
  • Users praise the impeccable customer support of Totango, appreciating its promptness and helpfulness in enhancing their experience.
  • Users appreciate the helpfulness of Totango, particularly for managing customer success tasks efficiently and tracking client health.
  • Users value the customization features of Totango, enhancing tracking and management for better customer success workflows.
  • Users appreciate the efficiency of Totango, finding it easy to manage tasks and track key account status.
Cons
  • Users face a steep learning curve with Totango, requiring effort to configure and customize for effective use.
  • Users experience integration issues with Totango, particularly regarding email and complex business model visualizations.
  • Users report missing features in Totango, making it hard to track accounts and manage touchpoints efficiently.
  • Users face limited customization in Totango, impacting reporting flexibility and integration with other tools for specific needs.
  • Users face a steep learning curve with Totango, making initial setup and customization challenging.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

Fuel Cycle

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Fuel Cycle Platform, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.

Average Rating: 4.4/5.0

Total Reviews: 47

How Do G2 Users Rate Fuel Cycle?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 5.7/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 5.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Fuel Cycle?

  • Seller: Fuel Cycle
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    164 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 59% Large, 28% Small

What Do G2 Reviewers Say About Fuel Cycle?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support of Fuel Cycle, noting its speed and effectiveness in addressing issues.
  • Users value the ease of use of Fuel Cycle, praising its fast setup and responsive support team.
  • Users appreciate the ease of use and helpful responses from Fuel Cycle, making it a highly recommended tool.
  • Users value the easy integrations for creating activities and surveys, enhancing their data collection experience.
  • Users find the easy setup of Fuel Cycle essential for a smooth transition to using the platform effectively.
Cons
  • Users find layout issues confusing, especially when switching between CX versions and navigating unclear UI elements.
  • Users face export limitations with Fuel Cycle, needing easier data handling and settings retention for efficiency.
  • Users feel the limited functionality of Fuel Cycle's logo and settings detracts from their overall experience.
  • Users find the interface confusing, especially when switching between legacy and new CX systems, hindering usability.
  • Users feel that the poor design of the logo and settings in Fuel Cycle significantly detracts from their overall experience.

What Are Recent G2 Reviews of Fuel Cycle?

What Are G2 Users Discussing About Fuel Cycle?

Eyerys

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Eyerys?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 9.4/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.5/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Eyerys?

  • Seller: Smoke CI
  • Year Founded: 2008
  • HQ Location: Johannesburg, Gauteng
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 52% Large, 26% Medium

What Are Recent G2 Reviews of Eyerys?

Staffino

Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives.

Average Rating: 4.7/5.0

Total Reviews: 40

How Do G2 Users Rate Staffino?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.4/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.1/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Staffino?

  • Seller: Staffino
  • Year Founded: 2014
  • HQ Location: Bratislava, Bratislava
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Pharmaceuticals
  • Company Size: 62% Medium, 26% Large

What Do G2 Reviewers Say About Staffino?

AI-generated summary from verified user reviews

Pros
  • Users praise the response efficiency of Staffino, highlighting quick communication and clear results from the system.

What Are Recent G2 Reviews of Staffino?

What Are G2 Users Discussing About Staffino?

Inia Debnath
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Researched and written by Inia Debnath
Updated